Instructor Led Role Play Training

Effective Communication Understanding Your Personal Approach to Communication Workshop Overview The foundation of personal and professional success lies in understanding yourself, understanding others, and realizing the impact of personal behavior on others. For nearly thirty years, the Personal Profile System ® has unlocked the door to productive communication and relationships for nearly 40 million people  more...

Train The Trainer Train The Trainer Our Train the Trainer Course can be tailored as an in-house programme to address specific issues within your company. * An Understanding of Group Dynamics * The Ability to Identify Personal Issues * Working with Strong Feelings * Handling Cynicism, Fear and Resistance * Personalising the Work By Example * Working Outside the Scope Of The Plan * Creating a Dynamic  more...

Cool Under Pressure Stress and Anger Management Are many of your people highly stressed? Is there someone in your company who is often angry? Globally, 23% of women executives and professionals, and 19% of their male counterparts, say they are super-stressed (Foundation for Integrated Research in Mental Health, 2007). Chronic stress may lead to anger disorders that would cause conflicts and even injuries in the workplace. Stress and anger  more...

Speaking with Correct Grammar This program is for people who are non-native speakers of English and wish to improve their grammar in spoken communication. Learn to speak with correct grammar. Through role-play, case studies, and short presentations, trainees will apply correct grammar structures to real-life speaking tasks encountered in the workplace. Small group classes allow for maximum practice and teacher feedback.  more...

ADVANCED NEGOTIATION SKILLS WORKSHOP This course will help a seasoned negotiator think more clearly through all the issues that influence a deal. It includes an analysis of how performance will be measured by all parties interested in the outcome of the negotiation. This advanced workshop teaches participants to ask the right questions to understand the true drivers and implications of the deal. Participants learn both the  more...

MANAGEMENT SKILLS TRAINING WORKSHOP Happy employees make happy customers! This leadership skills workshop helps managers understand that increased communication and trust are the keys to leading team members and long-term organizational success. Our supervisory skills workshop is critical for managers who are leading through rapid change such as merger, acquisition or increased employee turnover. This hands-on management training  more...

Assertiveness Training The ability to respond confidently and assertively is a key business skill. Assertive people are more effective at work and better able to handle what might be considered difficult situations. This fascinating and practical workshop is for everyone: it will give you the techniques to improve your assertiveness and build your confidence so you are able to say the right thing at the right time.  more...

Supervisory Team Leader Skills ...nes are given on each topic and exercises, case studies, role play, discussions and tutor feedback ensure the necessary skills are practiced. Self-assessment tools are used to help delegates relate the training points to their own team and situation. The programme starts by identifying the role and responsibilities of the supervisor/ team leader and the common problems faced when moving into  more...

Anger Management This is a stand alone two day workshop giving participants the basic tools of anger management. In this model participants work together in a safe, supportive environment and the emphasis is on the experiential aspect of being part of a group. This workshop will help participants to develop a greater understanding of their anger and to learn and practise effective anger control techniques.  more...

Difficult Debriefings and Death Notifications Difficult Debriefings and Death Notifications Instructor: Maxine Lynch Target Audience: Police and Fire Peer Support Personnel and Supervisors. This is a 4 hour class that gives the peer supporter hands-on practice conducting defusings and debriefings. Role play scenarios are realistic. Participants will increase their knowledge, skill level, and confidence in their abilities. Participants  more...

ASSERTIVE COMMUNICATION SKILLS WORKSHOP It s no mistake and should come as no surprise that those who are assertive in life and at work achieve success. Many times though, we are afraid to ask for what we need, feeling we are pushing or being rude to others. Today s business environment requires that we have the flexibility to step up to those challenges we are dealt with to win. This workshop helps participants understand that  more...

NEGOTIATION SKILLS WORKSHOP Negotiating is for some sheer misery. However, negotiation skills are critical whether selling products or services, purchasing supplies and materials, negotiating salary and job requirements or obtaining internal resources for project support. With skill and practice, facilitating a collaborative negotiation that leaves all participants victorious is achievable. This negotiations training  more...

Presenting with Confidence Overview Developing effective professional presentations and addressing groups with confident imperative business skills today. This course addresses the skills required to delegate effective presentations with confidence. After completing this course, participants will know how to: X plan and prepare an effective presentation X demonstrate effective presentation and communication skills X  more...

ISO 14001 INTERNAL AUDITOR Developed specifically for people engaged in environmental audits within their own organization, you will benefit from practical examples of effective audit techniques. This course is registered by the IRCA and satisfies part of the formal training requirement for individuals seeking registration under the IRCA Auditor Registration Scheme.  more...

ISO 9001-2008 LEAD AUDITOR This course is suitable for you if you are seeking registration under the IRCA Auditor registration scheme. You will also find this course useful if you are an internal auditor and want to develop your competence both as an auditor and a leader of an audit team.  more...

OHSAS 18001-2007 INTERNAL AUDITOR Developed specifically for people engaged in health & safety audits within their own organisation. You will benefit from practical examples of effective audit techniques. This course is registered by the IRCA and satisfies part of the formal training requirement for individuals seeking registration under the IRCA Auditor Registration Scheme.  more...

OHSAS 18001-2007 AUDITOR CONVERSION Essential if you are responsible for auditing occupational health & safety compliance. The course provides knowledge of OHSAS 18001: 2007 and legislative compliance issues. This course is registered by the IRCA and will be of greatest benefit for those who have previously completed a 5 day Quality or Environmental Lead Auditor course.  more...

Distributed Control Systems The main topics covered are: Advanced Studies in Distributed Control Systems The elements of a DCS The ISO/ OSI model Sections used by a DCS (i. e. 3 layer model) Foundation Fieldbus The HART protocol The Ethernet Describe the digital control loop Describe other protocols such as Modbus and Profibus Relate Modbus and Profibus to the Foundation Fieldbus Distributed control  more...

Critical Skills for Senior Managers ...vironment. Using stimulating discussion, facilitation, role play and case studies, this advanced leadership program is an opportunity for senior managers to step back from the way they currently doing things and consider the critical skills, mindsets and actions that are required to successfully lead and manage a diverse workforce in a global marketplace. The trainer will help the senior  more...

golden for sales Duration: 2 Day course Facilitators: 1 Role-play Actors: 2 Golden is a short, self-report questionnaire used to measure and describe preferences for how sales representatives like to get information, make decisions and orient their lives. Administered worldwide by organizations and schools, the Golden Personality Type Profilera is the most modern and comprehensive personality type  more...

closing on the day Sales People can do all the rapport building, probing for need and matching their service or product with these needs they like, but if they dona ™t ask for the business at the end, it will all be for nothing. This workshop is designed to help sales people to focus on closing the business on the day and includes using professional role play actors to bring the specially written case studies  more...

Lead Auditor ISO 9001 (QMS) ...in a live audit, including simulated audit interviews and role play closing meetings. This course is certified by IRCA (The International Register of Certificated Auditors) and meets the training requirements only for individuals seeking registration as a Lead Auditor under the IRCA Auditor Registration Scheme. The requirements include an examination and a certificate is issued on completion  more...

ICMI Management Track - Contact Center Coaching ...to take at each point of the coaching session. Through role play, you will examine coaching challenges to fine-tune your ability to coach through difficult or sensitive situations. You will also discover and practice how to use praise and positive feedback to increase acceptance of coaching and reinforce the right behaviors. You will discover how often you should be praising and develop a  more...

ICMI Advance Agent Track - Managing Customer Contacts with Equality About ICMI The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are  more...

ICMI Supervisor Track - Monitoring and Coaching for Supervisors About ICMI The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are  more...

ICMI Management Track - Advanced Contact Center Quality ...ts in your contact center through coaching. You will also role play and practice your coaching skills, so you learn by doing. Developed for managers, supervisors, team leaders, and quality assurance personnel who need a thorough understanding of the monitoring and coaching process and want to learn ways to: - Utilize monitoring and coaching practices that increase quality. - Structure a  more...

Communication Skills The program teaches students the basics of communication, the importance of communication, advanced communication and also specific tips on improving the communication. This is an interactive workshop with role plays. This can be a 4 hour or 8 hour session depending on the need of the students and time available. The program also touches on various modes of communication like written,  more...

Advanced management this course provides practical tools for better recruitment, motivation and general people management. It also highlights the manager's role in developing his people through coaching and performance management. It allows managers to adopt an implementable strategy when preparing their action plans. Program contents: *Role of management. *Types of management & individual profile. *Recruitment  more...

Business English Seminar English for Meetings and Negotiations ...se. During: The day starts with introductions and a role play. Each participant has a goal and negotiates the best possible outcome. You choose if you want to be recorded on video. After the role play participants receive individual and group feedback. The recorded parts of the meeting/ negotiation are played back for video analysis. Your trainer identifies the communication and language  more...

Software Testing Quality Assurance Skills C/ J System Solutions has presented over 500 workshops on Improving Software Testing and Quality Assurance Techniques, Designing and Implementing Testable Requirements, Enhancing Business Analysis Processes, Testing Commercial Off The Shelf Software (COTS), Software Support, Test Planning, AGILE Development and Testing, Improving Customer Satisfactions Skills and more. These workshops are designed  more...

Negotiation Skill Workshop The Simitri Negotiation Skills Workshop focuses on providing a measurable improvement in the negotiating performance of all participants. Emphasis is placed on practice rather than theory. Participants learn to use negotiating strategies and tactics, mainly through role-play and group exercises. Under the guidance of the Simitri Facilitator, each participant analyses their personal  more...

Train the Trainer Train the Trainer is specifically designed for restaurant employees. Train the Trainer gives your hourly leaders the equipping they need to impart job skills and information to your newly hired employees. The 4-hour hands-on workshop uses group discussion, lecture, demonstration and role-play. At the end of the workshop we do a short skills assessment and issue a certificate of  more...

Wavelength's Train-The-Trainer [ TTT ] Course - Training Design and Delivery Certificate Course [ TDDC ] at Noida Delhi NCR ...their implementation Icebreakers * Energizers * Role Plays * Games * Discussions * Quizzes * Reflections 24. Establishing an Equal-Opportunity classroom 25. Providing feedback effectively 26. Query resolution a dos and don'ts 27. Training Evaluation 28. Introduction to eLearning *** Comprises: -Principles of Andragogy -Learning Styles  more...

Sales Marketing In this exciting and entertaining course presently offered in Egypt, you will learn about professional communication; personal, email and telephone. You will learn sales techniques, negotiating, overcoming objectives and closing the sale. You will learn basic marketing, segmentation, branding, strategies, discounting, sales and promotions, positioning and you will write an annual one-page  more...

Assessment Center ...nces surrounding an incident. Duration: 60 Minutes Role Play This Type of exercise is a simulation an internal or external one to one meeting between a participant and a role-player, such as performance review, counseling, coaching, sales call, negotiation or a customer service situation Duration: 60 Minutes. Assigned Role Group Discussion (ARGD) In Assigned  more...

Cabin Crew Air Hostess Training ... English, Grammar, Reading skills, Speech & Articulation, Role Play, Comprehension, Public Speaking & Presentation involving assignments, Feedback & Corrective action Grooming Hygeine, Make-up, Attire, Clothes, Accessories, Colour, Appearance, Diet & Health Travel Management Geography - Countries, Cities, Airports, Capitals, Codes, Currency, Travel Documents, TIM,  more...

Advanced Supervision AUDIENCE: Supervisors who have had previous training in supervisory skills and are now ready for an advanced course to develop their existing skills. The course is designed to build on and extend current supervisory management skills. OBJECTIVES: By the end of the course, participants will be able to:- Help staff to reach their fullest potential through coaching Motivate their team members  more...

English Learning Programme Our language training programmes are conducted by trainers with vast experience in English language training for students and corporate clients. The teaching methodology we use in conducting classes are highly interactive (i. e. role play, vocabulary games, etc.) with the use of effective teaching aids. Emphasis is on developing oral as well as written skills. The language programmes are designed  more...

Lone Worker Personal Safety Assertiveness Confidence Training With a maximum of 15 attendees the course is a very practical day looking at risk assessment, duty of care and responsibilities to individual and organisation for lone workers potentially at risk from aggression or violence at work. The day is an informal and enjoyable mixture of plenary, group working and realistic role play  more...

Leadership with a Positive Edge There is a new paradigm for leadership that sustains businesses in a down economy and helps them stand out among competitors. The key is to lead with a focus on positive expectations. In this highly engaging training, participants will delve into strategies that move beyond the general notions of just think positive. Using her innovative process, Dana shows how to cultivate aown positive attitude  more...

Theres No Such Thing as Difficult People Professionals across industries and positions often function in situations that can be highly emotionally charged. This work condition can exacerbate common communication barriers, such as cultural, language, gender and interpersonal differences. As a result, the work experience is often perceived as dealing with difficult people, leaving one feeling stressed, drained and burned out. The key to  more...

BPM Professional Certification Practicum - Conducting an Analysis and Design Project ...he availability of a mentor / facilitator who will act in role play as various participants in the case process. Students will build plans, scope the initiative, gather information, model findings, build solutions and present results to the mentor and the group in this simulated process improvement project. Each component of the class will see the teams reset to start the next section with a  more...

Certified Behavioral Competency Interviewer Program ...ation strategies and behavioural interviews techniques Role play and practice using behavioural interviewing skills* Develop a defensible scoring and evaluation process Complete the process through testing and reference checking. Pre workshop assignment: You are able to provide participants with a reading assignment prior to taking the class. This assignment will have questions to  more...

Information Gathering and Facilitation for Business Processes This course provides practical training to ensure that trustworthy input for analysis and design is gathered in either one-on-one interviews with process stakeholders or in facilitated group settings. Techniques for generating innovative business process solutions in creative sessions will be addressed. These techniques will allow the participant to deliver better solutions based on consensus and  more...

Value Based Selling - A Consultive Sales Methodology ...385. The course includes all the same content (except the role play exercises) as the full Value Based Selling seminar. E-VBS is self-paced with most participants completing the course in 4 to 6 hours. Value Based Selling is a comprehensive sales methodology that has been designed for companies that have a value-based, consultive sales process. It's a systematic process that communicates the  more...

Project Management Tools and Techniques This course is designed to give project managers and their teams the tools and techniques necessary to manage projects in modern industry. The course is highly participative and places an emphasis on examples, exercises, role play and discussion. Real life examples are used wherever possible and delegates are encouraged to bring live projects with them for discussion and analysis.  more...

Core Consulting Skills A three-day program that follows a consulting project from selling to delivery of the first report. Each of the project stages will be covered using the sequence: Introduction of a conceptual framework Role play and/or practical exercises in small groups Debate and formulation of learning points for practical use.  more...

Core Consulting Skills A three-day program that follows a consulting project from selling it to delivery of the first report. Each of the project stages will be covered using the sequence: Introduction of a conceptual framework Role play and/or practical exercises in small groups Debate and formulation of learning points for practical use..  more...