Instructor Led Role Plays Training - Training Resources

Business Communications A comprehensive communications course providing the participants with the knowledge and skills to become an effective communicator. In this interactive course, participants will learn the communication process and understand their communication style. They will learn to quickly organize and create clear, concise and correct written communications. Participants will practice using theories in role  more...

Collaboration Skills For Human Resource Professionals An interactive case based workshop on collaborative negotiation, influencing and persuasion strategies for HR professionals, specially created by PON @ Harvard Law School, facilitated by G K Lim, FInstSMM, CMS, CEI Why this program is special 1. Each module is based on a case study or role play developed by Program on Negotiation (PON) at Harvard Law School 2. Curriculum developed  more...

SALES MANAGEMENT TRAINING What is the number one complaint that customers voice about sales people? Sales representatives simply dona t take the time to listen and determine real needs before proceeding. They "tell" and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you  more...

SEMINARS HOW TO GIVE GREAT CUSTOMER SERVICE Never before in history has the customer been faced with such a wide range of choice in the marketplace. A state of constant partial attention, combined with a plethora of choice in both products, services and from whom they are consumed, means that your chances of being noticed in an ever deepening sea of competition are not only slim, they will continue to get slimmer in the future! Studies  more...

CUSTOMER SERVICE SKILLS WORKSHOP Never before in history has the customer been faced with such a wide range of choice in the marketplace. A state of constant partial attention, combined with a plethora of choice in both products, services and from whom they are consumed, means that your chances of being noticed in an ever deepening sea of competition are not only slim, they will continue to get slimmer in the future! Studies  more...

CRISIS MEDIA SKILLS WORKSHOP When we least expect it, we may be faced with managing a crisis situation that requires very special skills. How you interact with members of the media during this time is crucial. You have one chance to create and deliver a cohesive message that is well received or risk fallout from a PR catastrophe. Your firm s image and credibility are priceless. An opportunity exists for building or  more...

SALES SKILLS WORSKHOP What is the number one complaint that customers voice about sales people? Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you  more...

SALES PROCESS SEMINARS Sales Process Seminar What is the number one complaint that customers voice about sales people? Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales  more...

Adaptive Leadership Leadership is influencing others to think and/or act a certain way, directed at a specific goal or outcome. It is the fuel which powers the manager, supervisor and team leader roles. Without effective leadership, these roles fall flat. The performance of employees and team members is unpredictable, with so many variables driving it that their accomplishments are sporadic at best. Effective  more...

Coaching for Performance: A new task for Managers Joseph Paulson of India Facilitation Network PRESENTS OPEN WORKSHOP ON Coaching for Performance: A new task for Managers Coaching is a key management skill for every mamanger to maximise the performance of thier direct reports as well as their own " INVESTMENT Rs. 4,000 /- per delegate Rs. 3,600 /-per delegate when 2 or more attend from the same organization.Rs 300/- per  more...

Communication Skills The program teaches students the basics of communication, the importance of communication, advanced communication and also specific tips on improving the communication. This is an interactive workshop with role plays. This can be a 4 hour or 8 hour session depending on the need of the students and time available. The program also touches on various modes of communication like written,  more...

Project Management People Skills ...n and input from the trainer with practical exercises and role plays to practice techniques in a supportive environment. Learning outcomes At the end of this programme you will be able to: a Build and maintain relationships with others throughout the project life cycle a Identify their own and othersa ™ interpersonal management styles and recognise importance of using appropriate  more...

Mortgage Origination Sales Planning and Skills This two-day workshop builds the tools, systems and skills a Mortgage Loan Officer needs to succeed in a purchase market.  more...

Negotiating Skills for IT Professionals Information technology (IT) professionals are more productive when they can negotiate effectively with customers, business users and managers, vendors, and fellow team members. This workshop explains how to use effective negotiating techniques. It describes how to plan for a negotiation, define goals and desired outcomes, prepare ideal, realistic and fallback positions, use bargaining techniques,  more...

Customer Care Workshop In a highly competitive marketplace, customer care is the key to a companya ™s success. This workshop describes effective customer service techniques and provides opportunities for participants to apply and refine them through role plays and exercises. You can get a complete list of other Professional Soft Skills Workshops classes at  more...

Softskills & Personal Development Taining Program FACILITATED BY NARENDRAN ACCREDITED BY Andhra Pradesh State Council For Higher Education HYDERABAD INDIA E-mail: babu_n21@yahoo. co. in Ph: +91-9949208889 OBJECTIVES: To deliver a Powerful People Smart Personal Development Workshop that impacts the mind, heart and behavior for lasting success and also at the program conclusion participants should be able to: Develop all round  more...

Communication Influencing Skills ...eds. This is achieved through a series of well-structured role plays which allow people to answer, knowing that it is advantageous for them to do so. Participants will also explore the importance of setting the agenda through the use of a structure and discover the level of control they actually have when dealing with difficult people. This program will help establish how to best  more...

Train the Trainer Program Certified Trainer and Facilitator Being a trainer is fine but being a certified trainer carries a lot of weight in today's global training scenario. If you are someone new to the field of training this certification will assist and help you for a bright future. It will give you the knowledge, skills & attitude required to behave like an expert trainer who has got everything under control whilst appearing relaxed and approachable.  more...

Train the Trainer The Evolv Train the Trainer is for anyone who loves to teach and would like to learn how to do in a effective and engaging way. Participants will learn to identify training program objectives, design training plans, assessments and choose the appropriate methodology to deliver the concept. Facilitation skills such as handling questions, moderating a discussion, modelling, conducting activities  more...

Resolving Conflict: Strategies for Improving Communication and Building Relationships ... of techniques to exercise each of these steps, including role plays. 6. Group Conflict: Consider role of thinking style and attitude; consider historical models of conflict resolution and their success. 7. Group Conflict Resolution Techniques: The next page outlines a series of steps to help groups move past conflict and build consensus. Each step is supported by a  more...

EMS Internal Auditing This highly interactive course takes participants through all stages of an internal audit, using a realistic case study to emphasize the business value to be gained from conducting effective audits. Through workshops, discussions, and role-plays, participants will prepare for, conduct, and report on an EMS audit against the ISO 14001 standard.  more...

Developing People for Excellence Developing People for Excellence A 2 - day non - residential Video - based programme for Senior / middle managers True leadership is about creating leaders at all levels in an organization: unfolding of potential. It requires deeper understanding of one's role. Developing People for Excellence is designed to enable participating managers to enhance their competencies  more...

Personality Development 10 Sessions of 2 Hrs. each will transform your personality for ever.The topics incluse Attitude, Perception, Persistence, Time Management, Team Work, Leadership, Communication, Public Speaking, Body Language etc. The sessions are interactive and humourous with lots of Role Plays, activities, Case studies and of course usual lectures.  more...