Online Root Cause eLearning Training

Problem Solving Learn how to solve problems effectively No matter what job you do, or how senior a position you hold, one thing is certain - you will regularly be confronted with problems that have to be solved. This course will enable you to use a combination of analytical and creative skills to solve problems using a simple step by step process that can be used in any problem situation. By using a systematic  more...

Overcoming Internal Customer Service Problems Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In  more...

Internal Customer Service Conflict and Complaints Simulation Complaints are an inherent part of customer service, and this is especially true of internal customer service. No matter the level of vigilance, problems will arise, and when they do, they must be greeted with quick and effective responses to ensure that business can proceed. The Internal Customer Service: Conflict and Complaints Simulation has been designed to allow participants to practice  more...

Creating Successful Solutions Identify the Core Issues This course introduces techniques to help learners quickly analyze situations by identifying the root cause, investigating the contributing factors, and prioritizing the solution requirements. All levels of professionals who supervise the performance of other staff members.  more...

Six Sigma DMAIC Analyzing the Data There's one thing that doctors, mechanics, and detectives sometimes share in common--getting to the source of something that's gone wrong in a system. Things go wrong in business systems too, and to get at the source of the problem, you have to dig down deep. This course is all about making sure Six Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order  more...

Advanced Six Sigma - The Define Phase of DMAIC Six Sigma is a focused concerted effort to achieve a zero-defect quality level. Using Six Sigma you can measure how many defects you have in a process and systematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma you will use the concepts of Six Sigma and apply them to an organization. You will identify problems customer  more...