From Serebra Learning Corporation
C Programming - Part 1 
This course is the first in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard
ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course will give students a basic understanding of some of the fundamental constructs of C. In
more...
Oracle Applications Release 11i: FlexFields 
Key and descriptive
FlexFields give end users and technical personnel the ability to customize an
Oracle Application to meet their business requirements without programming. Key FlexFields enable multi-segment, intelligent keys, and allow segment validation and security. Descriptive FlexFields provide users custom expansion space on forms. This course introduces the learner to different types of
more...
Launching Successful On-site and Virtual Teams 
One factor that defines team success is the way in which a team is launched. Quickly moving an on-site or a virtual team into high-performance mode takes planning, strategizing, and a seamless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team
more...
Negotiating to Mutual Benefit 
...iving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer happy. Salespeople who sell at an executive level and obtain and maintain key accounts;
more...
Technical Support Essentials 
These days, technical support agents (
TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and
TSA activities. It covers the technology that links the TSA to the customer and to
more...
Project Teams Building a Project Team 
Project
Teams:
Building a
Project Team offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change. Project managers, manager, and supervisors who are interested in learning more about how to build project
more...
Effective Telephone Techniques 
This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology
more...
Leading Effective Business Meetings 
Since there are more than 11 million meetings held every day in the
United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired
more...
Listening for Higher Purposes 
Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding. Persons at all levels of an organization. It is particularly useful to those who need strong listening skills, such as managers and team
more...
Essentials of Electronic Communication 
Everyone seems to be using e-mail lately--family members keeping in touch, university students submitting assignments, companies offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding
more...
Elements of a 360-degree Performance Review 
Are you familiar with the elements of the
360-degree performance review process? Are your participants familiar with them? Implementing a 360-degree performance review within your organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review
more...
Non-union Work Environments HRCI PHR 
...your company's employment practices are in line with work rules of non-union environments and that employee issues are resolved in a legally defensible manner. Toward that end, this course will help you prepare for the
HRCI certification examinations in the areas of work regulations and employee issue resolution. In the areas of work regulations, you will learn about policies, procedures, and
more...
Union Work Environments HRCI PHR 
...your company's employment practices are in line with work rules of union environments and that union-employer issues are resolved in a legally defensible manner. Toward that end, this course will help you prepare for the
HRCI certification examinations in the areas of work regulations and employee issue resolution. This course will also help you understand union organization, grievance
more...
Employee Benefit Programs HRCI PHR 
...kforce planning and employment issues, including the work rules and practices that apply to employee benefit programs. As a human resources professional, you are responsible for helping to ensure that your company's practices comply with any legislation governing employee benefits and that the benefit programs are competitive enough to attract and retain employees. These are some of the topics
more...
PrimeFinance The Ground Rules 
This course defines the relevance of finance for the nonfinancial manager. Project managers and department managers who need to take on budgetary responsibilities and input into business decisions .
more...
Principles of Financial Statements 
This course presents an overview of the principles of financial statements, introducing the learner to critical concepts and terminology necessary for understanding the rules impacting the presentation of numbers on financial statements, and the cash cycle of financial management. This course is targeted specifically for business managers, financial professionals, and other business professionals
more...
Advancing Your Administrative Career 
Getting a position as an administrative support professional is a great accomplishment. However, have you considered what your next move should be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain
more...
Setting the Stage for IT Success 
How have the responsibilities of IT professionals changed over time? What can you do to bring together the diverse concerns of the IT department and top business managers? What are the best ways to convince management that your IT solutions are grounded in reality? Answers to these questions are presented in this course examining strategies that learners should know to understand the role of IT
more...
The Six Sigma Project Charter and Plan 
What constitutes a project charter? How do you know whether you've set the right goals for your project? What tools can best help you plan your project? As you advance in this course--which focuses on project charter elements as well as planning tools and project documentation--you will obtain the skills and knowledge required to manage your project charter and plan. Six
Sigma is a registered
more...
Probability and Statistics 
The
Measure step of the
DMAIC system used in
Six Sigma relies on the use of probability and statistics to produce information on variations in process. Black
Belt candidates must be proficient in descriptive, inferential, and process-oriented statistical thinking; must understand how to stratify data; and must appreciate the uses of the
Central Limit Theorem and inferential statistics to interpret
more...
Collecting and Summarizing Data 
The
Six Sigma DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the
Measure phase, provides a methodology and tools for establishing a baseline of current processes. This baseline is your starting point for process improvement. A critical part of establishing baselines is collecting data that will enable you to learn the current
more...
Elements of Marketing Strategy 
You want to develop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their
more...
Business Ethics - How We Do Business 
This course teaches you the ethical standards that govern honest and fair business conduct, the different types of anticompetitive conduct that violate US antitrust law, the guidelines for avoiding insider trading, and the rules to which management and employees must adhere to avoid conflicts of interest with the company. All employees within an organization, whether new hires or as a refresher
more...
Insider Trading 
Illegal insider trading is harmful to the marketplace. The ethical arguments against insider trading draw attention to the disparity of information between the two parties to the transaction, the violation of property rights, and the undermining of investors' confidence in the market. This course will provide examples of illegal insider trading and list the main provisions under law governing
more...
Record Retention 
Does your company have a formal policy for how to retain and dispose of its records? Do you know what records you need to retain, how long you should retain them for, and which disposal techniques you should use? Following the
Arthur Andersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and documented record retention
more...
HIPAA Privacy Rules 
Personal privacy is now a major issue to people, particularly where medical information is concerned. This course presents an overview of
HIPAA (the
Health Insurance Portability and
Accountability Act), outlining the main components and identifying who is covered by the act. The course examines the privacy provisions under HIPAA for patients and employees involved with covered entities. Under
more...
HIPAA Electronic Health Data Transactions 
...ability
Act of 1996 (
HIPAA) Administrative
Simplification Rules to create shared data standards for health care providers, health plans, and information clearinghouses. These common standards make it easier to provide adequate care for patients, process insurance claims, and send and receive payments for health services. By using a single set of standards for exchanging electronic data, health
more...
HIPAA Evaluating the Impact of the Privacy Rule 
Employees and managers need to become more aware of the information they disclose about employees and who receives it. HIPAA applies to health information in all formats--including electronic transfers, documents, and spoken communications. Managers and staff will need to use new forms to track the way they use and disclose confidential information, and they'll need to implement changes at the
more...
HIPAA Implementing Privacy Rules 
.... Implementation of and compliance with the
HIPAA privacy rules is mandatory. These rules present significant challenges to the day-to-day operations of organizations involved in the healthcare industry. Organizations that don't change internal procedures to comply with HIPAA regulations risk significant fines. This course offers a practical guide to implementing and complying with the HIPAA
more...
HIPAA Securing Protected Health Information 
...ability
Act of 1996 (
HIPAA) Administrative
Simplification Rules to make it easier for healthcare providers, insurance companies, and information clearinghouses to provide adequate care for patients. By using a single set of standards for exchanging electronic data, healthcare organizations can send and receive health information more quickly and at a lower cost. However, standardizing the
more...
Visual Basic 6 0 Enterprise Client Server Dev Part II 
Microsoft
Transaction Server (
MTS) is a tool that enlists objects and their associated resources into transactions, and manages those transactions to ensure that changes to data are made correctly. This course discusses the role of transactions in MTS, and explains how MTS uses a context to manage objects and transactions. Additionally, it covers the steps required to build MTS components that
more...
Creating the NET Logical Design 
To derive the logical design for the solution A wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions
more...
Microsoft Windows Small Business Server 2003 Part 2 
...anaging shared folders, and the steps for setting offline rules for shared folders. It also covers key concepts related to permissions and options for managing permissions. Further, the course covers key concepts related to
Group Policy, the steps for refreshing Group Policy, and options for using tools to display Group Policy outcomes. Finally, it covers the steps to manage Group Policy
more...
Access Configuration in ISA Server 2004 
To demonstrate how to enable access to
Internet resources and to configure access to internal resources IT professionals responsible for implementing network and perimeter security measures, including Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing
Web servers; IT
more...
Caching Configuration on an ISA Server 2004 
To provide an overview of caching configuration in
ISA Server 2004 IT professionals responsible for implementing network and perimeter security measures, including
Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing
Web servers; IT professionals who have a need to
more...
OS 390 TSO E REXX Programming 
...amine the features of these individual characters and the rules for combining them. Students will be able to define
SAA and
ANSI standards, as well as identify platforms that
REXX supports.The assignment of variables and their use in REXX arithmetic and logical expressions are also discussed. The significance of variables, the REXX procedures for assigning, modifying, undefining, and displaying
more...
Advanced COBOL 
This course covers four important advanced topics in the
COBOL series. The student learns the syntax, rules, and methodology for creating character-based screen formats, accepting, and displaying data. Designed for programmers who have an extensive understanding of COBOL
more...
Legal Ethical Social Global and Taxation Issues 
This
WestNet e-Learning module provides a look at some of the legal and social issues to consider in your work as a
Web professional. As the Web has become more entwined with our personal and professional lives, the laws, rules, and customs of the day-to-day real world have necessarily followed. In some cases, this has meant applying existing laws and customs to the
Internet. In others, new laws
more...
Managing IP Traffic on Cisco Networks 
To describe and configure efficient network traffic restrictions and security using properly implemented access list management and address translation
Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who are new to
Cisco products and
more...
Data Modeling 
To be able to use a database to store data, you have to design it. The first step in designing a database is data modeling. Data modeling enables a database designer to create a model that represents the way in which information is likely to be organized in the database. This data model is then reviewed by the people who are expected to use the final database. Subsequent steps in database
more...
Electrical Safety Awareness 
An awareness level course that discusses how to work safely with electricity. It focuses on specific electrical hazards found in the workplace and methods to minimize or eliminate those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recall basic rules of electricity as they relate to electrical safety identify actions to
more...
Federal Government - Gifts and Conflicts of Interest 
This course provides an overview of the ethical conduct expected of federal employees. It lists regulations that control the exchange of gifts between employees and the acceptance of gifts from outside sources. It also discusses rules that regulate the activities of employees outside the office so as to avoid any conflicts of interest.
more...
Federal Government - Travel and Political Activities 
This course provides an overview of the ethical conduct expected of federal employees with respect to their official travel and political activities. It describes travel allowances granted to employees and aspects of a federal travel management program. Additionally it lists rules of the
Hatch Act which regulates the political activities of federal employees.
more...
Industrial Safety - Forklift Safety 
...rules for operating a forklift from basic theory to practical application. On completion of this course students will be able to identify the different types of forklifts and the parts of a forklift. Students will be able to explain how to pick up a load carry a load and place a load. Students will also be able to identify the importance of carrying out regular forklift inspections and explain
more...
Industrial Safety - HazMat 
This course deals with the rules and regulations regarding the transportation of hazardous waste. In addition it covers the classifications and packaging required as well as driver and safety training.
more...
Safety - Fire Safety in the Workplace 
This course covers the basic causes of workplace fires and rules for fire prevention. Beginning with the causes for workplace fires the course then looks at characteristics of fire and different classes of fire. The course also covers various fire protection systems employee evacuation planning and the responsibilities of an employee for fire prevention.
more...
XML Schemas 


XML Schemas is a more formal approach in document structure and validation. Schemas work in a similar fashion as a
DTD but can provide more stringent control over an
XML document and as a result, schemas are becoming more popular in the IT industry. This course will cover the rules and specifications in developing a schema including
Data types, simple and complex elements while retaining the
more...
C Programming - Part 1 


This course is the first in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard
ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course will give students a basic understanding of some of the fundamental constructs of C. In
more...
CIW Database Specialist Part 1: Introduction to Database Design 
This is the first course in a four part series that teaches students about relational databases and database planning and design. It introduces relational databases
Codd's rules relational data structure and the ER model. It also covers the various phases in the design life cycle and database design methodology including the creation of ER models.
more...
Essentials of Business Law: Contract Law 
Essentials of
Business Law:
Contract Law offers the student an overview of contract law essentials. This program identifies the elements of contract formation classifications of contracts and contract strategies applying to validity and successful contract negotiations. The program also covers rules of consideration validity illegality the statute of frauds third-party rights and breach of
more...