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Administrative Professionals Interacting with Others

Administrative Professionals: Interacting with Others
Regardless of the industry you work in, the organization you work for, or the boss you have, as an administrative support professional, almost all of the tasks you perform on a daily basis require, in some way, interaction with others. Effectively interacting with others results in trust, improved morale, and respect between you and your
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Administrative Professionals Interacting with Others
Administrative Professionals Putting Your Best Foot Forward

Administrative Professionals: Putting Your Best Foot Forward
As an administrative professional, there are many skills and competencies you must master, ranging from organizational skills to technical aptitude. In order to be truly successful, though, you must also master other essential skills like the ability to gain the trust, respect, and admiration of your boss and colleagues. You must
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Creating a Business Execution Culture

...d continuous improvement just to keep up. An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is getting anything done? In companies that execute well, the principles of business execution permeate the entire organization and become part of the company's culture. But how does an
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Motivating Employees

Motivating Employees
Imagine what your organization would be like if you and your colleagues were not motivated. Motivation is what drives people to accomplish things, whether it be small tasks or large undertakings. Without motivation, things simply would not get done. The ability to create an environment that encourages motivation takes both practice and skill as it's not a quality
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HR s Strategic Role in the Organization HRCI SPHR

HR's Strategic Role in the Organization (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR)
Managing change effectively within HR involves aligning the organization's people and processes with an ever-changing environment. HR professionals need to be able to anticipate, plan, and carry out change, using the tools at hand. Strategic
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Managing Six Sigma Team Performance

Managing Six Sigma Team Performance ASQ Six Sigma Black Belt (SSBB)
Six Sigma Black Belts have the challenging task of managing the full spectrum of personal dynamics that characterize project teams. Each team member provides the team with unique strengths and weaknesses, and combining individuals into a team produces varied results. Besides providing the basic tools and structure for smooth
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Fall Protection or Working at Heights

Fall Protection (or Working at Heights)
This one-hour course is intended to provide employees who might be exposed to fall hazards the ability to recognize such hazards and the ability to minimize them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recognize common workplace fall hazards, describe fall
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Interpersonal Communication Being Approachable

Interpersonal Communication: Being Approachable
Walking into a meeting surrounded by unknown faces, going to conferences, attending work events, starting a new job, and even going to social gatherings can be daunting, especially if you don't know anybody who will be there. Perhaps you worry about being ignored or not connecting with anyone and dread that awkward feeling of standing alone,
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Improving Your Emotional Intelligence Skills Self-Awareness Self-Management

Improving Your Emotional Intelligence Skills: Self-Awareness & Self-Management
Emotional intelligence is the ability to recognize and deal with emotions in a healthy and productive manner. Many people don't realize that their emotions are determined by what they think, and that concrete self-management techniques exist for gaining control of feelings. Emotional intelligence involves being
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Workplace Diversity Awareness

...espond to a diverse workforce can enhance an organization's ability to cope with changing workplace dynamics, and expand the creativity of the organization while at the same time facilitating staff retention and productivity. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please
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Estimating and Budgeting Project Costs

Estimating and Budgeting Project Costs PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned
Accurately forecasting the cost of future projects is vital to the success of projects and the survival of any business. Project managers must have the ability to not only identify what work is required at the onset of a
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Estimating Activity Resources and Durations

Estimating Activity Resources and Durations PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned
Resources, such as people, materials, equipment, facilities, money, or a combination of any of these, are fundamental in executing a project, and are required throughout the entire project lifecycle. Determining
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Problem Solving Determining and Building Your Strengths

Problem Solving: Determining and Building Your Strengths
Achieving your problem-solving goals typically involves applying problem-solving skills and tools through various steps in an established problem-solving process. Whatever you think of your current problem-solving skills, it is always possible to improve upon them, and even to develop new skills. To improve, you first need to assess
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Privacy Information Security

Privacy & Information Security
Information about individuals is used by businesses to provide customers with a huge array of targeted goods and personalized services that consumers have come to expect. If it lands in the wrong hands, this same information can result in harm to the very individuals it was meant to serve. The protection of an individual's personal information has business
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Effective Interfunctional Relationships

Effective Interfunctional Relationships
Whom did you talk with at work this week? To accomplish your goals in today's workplace, you not only have to interact with personnel in other departments, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by
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Promoting a Substance-free Workplace

Promoting a Substance-free Workplace
Substance abuse is a pervasive problem in society, so it's no surprise that it carries over into the workplace. According to statistics compiled by the National Institute on Drug Abuse, nearly 75 of all adult illicit drug users are employed, as are most binge and heavy alcohol users. Substance abusers are more likely to be late or absent from work, change
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Business Writing How to Write Clearly and Concisely

Business Writing: How to Write Clearly and Concisely
People who have no problem communicating clearly when they speak sometimes struggle to make themselves understood when they write. That's because the ability to write clearly and concisely is a skill that requires effort to master. Acquiring this skill gives you the tools to create effective business documents for readers who lack the time
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Introduction to Incident Management

...to surviving any type of incident lies in an organization's ability to deal with incidents, no matter how big or small, as quickly and efficiently as possible so that services resume and service levels are brought back within acceptable range with as little impact as possible on other processes, the organization itself, users, and customers. This course introduces the goal and scope of Incident
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Incident Management Interactions

Incident Management Interactions ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam
The ability to resolve a problem efficiently is critical for both you and your customers. But what happens when you have dozens, hundreds, or even thousands of customers each contacting you with the same issue? While you may be able to resolve each
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Introduction to Request Fulfillment

Introduction to Request Fulfillment ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam
When you think of reasons for contacting the IT Department in your organization, it's most likely to resolve a problem. Typically you contact them when something isn't working right whether it be a connection error, system crash, or other
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Identifying Your Customers Expectations

...es generate customers' expectations, and how your company's ability to fulfill expectations at various levels impacts on customer satisfaction. Too often, the service that customers receive is based more on the needs of the company than the wants of the customer. For example, customer interface technologies are usually introduced to save on costs, and keep prices competitive. Companies believe
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Using Surveys to Measure Customer Satisfaction

...ve feedback, you need to gauge how they rate your company's ability to deliver them. This course concentrates on the techniques required to do this accurately and appropriately with the resources available to you.The first lesson explains why it's imperative that you have firm objectives for the survey in mind before you embark on a project to measure customer satisfaction, whether this is
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Leading a Customer-focused Team

Leading a Customer-focused Team
The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The
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Slips Trips and Falls

Slips, Trips and Falls
Slips, trips, and falls constitute the majority of general industry accidents. They cause 15 of all accidental deaths and are second only to motor vehicles as a cause of fatalities. This course is intended to provide employees with the ability to recognize and prevent slip, trip, and fall hazards and to address the key components of ladder safety. The content in this
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Facilitative Tools and Formats Offering Options

Facilitative Tools and Formats: Offering Options
Looking for some alternatives to the standard work group format? Need to take a different approach to getting a problem resolved? Want to hold a meeting and no one's in the office? If any of these situations sound familiar, this course will provide you with some choices to meet your needs. In this course, you will explore alternatives to the
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Heat and Cold Exposure Management HAZWOPER

...illness, identify individual factors that affect the body's ability to withstand hot temperatures, specify steps to avoid or reduce heat-related illness, specify conditions and injuries that can result from exposure to cold temperatures, specify first aid measures for frostbite and hypothermia, identify individual factors that affect the body's ability to withstand cold temperatures, and
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Understanding Organizational Ethics

Understanding Organizational Ethics
An organization's culture evolves from the values of its members. However, organizational culture and ethics are more than the sum of their parts. Organizations develop a self-sustaining and durable system of ethics that exerts a powerful influence on the actions, decisions, and behaviors of all employees. This course gives employees the ability to
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Enhancing Your Creativity

Enhancing Your Creativity
What makes a person creative? Do you consider yourself creative? Certain personal characteristics have been linked with creativity for example, a willingness to take risks, the ability to connect diverse ideas, and open-mindedness. And most important, perhaps, is believing that you are creative. Many people get stuck because they think 'I'm not a creative person.'
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Negotiation Essentials Persuading

Negotiation Essentials: Persuading
Successful negotiators have the ability to persuade others that their interests are important. But they don't achieve this by ignoring the interests of the other party. Instead, they frame and adapt their interests to reflect the other side's viewpoint. This course identifies the value of persuasion in negotiations and highlights strategies to help you be
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Maintaining Your Life Balance

Maintaining Your Life Balance
You have the knowledge to assess current work/life balance and overcome internal and external obstacles to achieving balance. You know where you are and where you want to be, but now what? How do you achieve and maintain that balance? How will it be affected by external factors and behaviors? This course will focus on techniques for maintaining work/life
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Taking Control of Your Stress

Taking Control of Your Stress
In 'Occupational Stress,' Stephen Palmer wrote 'Stress is the psychological, physiological and behavioral response by an individual when they perceive a lack of equilibrium between the demands placed upon them and their ability to meet those demands, which, over a period of time, leads to ill-health.' Are you constantly adding items to your to-do list and it
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Risk Basics

Risk Basics
In today's management revolution, risk is an inherent factor. Your success depends upon an ability to understand and operate in a mine field where opportunities abound, but disaster could strike at any moment. Avoiding disaster is no longer left to luck, but is carefully controlled through risk management. The information presented in this course on risk and hedging techniques
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Approaches to Risk Management

Approaches to Risk Management
Whether you are investing in stocks, deciding what to eat, hiring an assistant, or merging corporate divisions, you're making decisions based on evaluating risks and benefits. When you need to make a difficult business decision, knowing the numbers can provide a clearer picture of your upside and downside. As an executive in today's explosive business world,
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Decisions and Risk

Decisions and Risk
Your success as an organizational leader depends on your ability to make decisions. Even though you may have extensive experience making tough business choices, a constantly changing business environment demands relentless skill improvement. This course sheds light on the decision-making process by moving from practical methodologies to decision-making intelligence. Build
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Planning Your Field Sales Approach

Planning Your Field Sales Approach
What factors mark the difference between mediocre and great field sales performance? One characteristic of highly effective field sales representatives is their ability to efficiently plan their sales approach for both existing customers and prospects, as well as managing their time and territories effectively. Planning Your Field Sales Approach provides
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Applying Your Field Sales Approach

Applying Your Field Sales Approach
A unique quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales
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Integrated Project Change Control and Close

Integrated Project Change Control and Close PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned
Change is inevitable. Environmental, technological, legislative, and economical changes can have an immeasurable impact on individuals and organizations. In addition to these changes, a project environment could see
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Motivating a Winning Sales Team

Motivating a Winning Sales Team
Famous college football coach Lou Holtz said, "Ability is what you're capable of doing. Motivation determines what you do. Attitude determines how well you do it." As a sales manager, what can you do to make a difference in how your team members' use their abilities? How can you increase their level of motivation and create positive attitudes? In this course,
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The Profession of Selling

The Profession of Selling
Consider how the following definitions relate to a successful career in sales: Principle - a rule or code of conduct; Strategy - a careful plan or method especially for achieving an end; and Skill - a developed or acquired ability. These three terms help describe the difference between sales as a profession, and sales as simply a job. "The Profession of Selling"
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ITIL reg V3 Overview Creating a Service Culture

ITIL® V3 Overview: Creating a Service Culture
Organizations around the globe rely on information technology now more than ever in order to survive and thrive in today\'s competitive environment. But how do you balance the growing need for information technology management with tried and true business practices? How do you align processes, people, and systems while maintaining and
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Problem Management Process Interfaces Challenges

Problem Management Process Interfaces & Challenges ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam
An efficient Problem Management process is vital in ensuring your organization is ready to handle and resolve problems successfully. And the ability to know what information is important and how to use that information to analyze
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Photoshop CS3 Animation and Automation

Photoshop CS3 Animation and Automation Adobe
Adobe Photoshop CS3 allows users to perform basic digital composition and animation. Photoshop Extended users can take advantage of advanced motion graphics features such as the ability to paint frames or adjust color in video layers, and create timeline-based animations. This course explores Photoshop's motion graphics functionality, and also
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Effective Hiring Interviewing Simulation

Effective Hiring & Interviewing: Simulation
An effective interview relies as much on the interviewer it does on the interviewee. Proper preparation, consistent lines of questioning, and established criteria for evaluation are effective tools in determining the best candidate for the job. The Effective Hiring and Interviewing Simulation serves to test the participant's ability to prepare and
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Business Ethics Simulation

Business Ethics: Simulation
You are a sales manager at the Gray & Becker tool company. The company makes and distributes consumer- and contractor-grade power tools to retail outlets. G&B has always been a leader in the tool industry and has maintained an impeccable reputation for quality, reliability, and safety. The latest tool produced by G&B is a rechargeable, cordless, and high-powered
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Communication Skills and Project Management

Communication Skills and Project Management ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence
An essential element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of
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Introduction to Lean for Service and Manufacturing Organizations

... efficiency, quality, and customer satisfaction. Due to its ability to improve customer satisfaction and deliver bottom line financial gains to organizations, it is a preferred strategic choice for many business organizations. This course introduces the basic principles of Lean, including the five-step Lean process cycle, and shows how Lean can be integrated with Six Sigma to offer an optimal
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Cisco CVOICE 8 0 Gatekeeper Cisco Unified Border Element

Cisco CVOICE 8.0: Gatekeeper & Cisco Unified Border Element Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0)
Gatekeepers play a major part in medium and large H.323 VoIP network solutions. Gatekeepers allow for dial-plan scalability and reduce the need to manage global dial plans locally. This course describes the functions
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The Impact of Situation Style When Communicating with Diplomacy Tact

The Impact of Situation & Style When Communicating with Diplomacy & Tact
Communicating with diplomacy and tact is more than a skill. It requires an awareness of your environment and style, and an ability to adapt to different situations. In this course, you'll see how conversations with different people in different situations can impact how you deliver your message, in terms of respect and
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Actionscript Multimedia in Flash CS4

Actionscript & Multimedia in Flash CS4 Adobe
ActionScript, a scripting language used to manipulate Flash movies, is at the heart of creating interactivity in your movies. Gaining a grasp of ActionScript is essential if you want to produce highly interactive user experiences. This, coupled with an ability to integrate sound and video into Flash, will give your movies an interactive edge This
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Introduction to Adobe Flash CS4 Professional

Introduction to Adobe Flash CS4 Professional Adobe
Adobe Flash Professional CS4 is one of the most popular interactive multimedia development tools on the market, providing design professionals with the ability to create engaging experiences, ranging from instructional media and games to entire web sites. Flash Professional CS4 includes an updated interface that is consistent with the
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Communication Strategies for the Remote Employee

Communication Strategies for the Remote Employee
With the trend toward telecommuting on the rise in many sectors, employees are faced with the growing challenges of working and communicating in virtual offices. Virtual offices can span countries and continents, and effective communication skills are not only important, but are the very key to telecommuters' success and their ability to move
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Using Feedback to Improve Team Performance

Using Feedback to Improve Team Performance
A crucial component of optimal team performance is the ability of all team members to openly express their ideas, goals, and needs, as well as share thoughts about each other's performance both positive and negative. The same principle applies when it comes to receiving feedback. It's far better to hear the truth directly than to assume your
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Communicating with Professionalism Etiquette

Communicating with Professionalism & Etiquette
Organizations rely on proper communications to build strong relationships among employees and develop their customer base. Those who excel in professional environments understand the difference proper communication etiquette makes in demonstrating professionalism and competence. Following the accepted norms and behaviors of communicating in the
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Applying Lean in Service Manufacturing Organizations

Applying Lean in Service & Manufacturing Organizations
Experts say that becoming a Lean enterprise is largely culture-related. An organization's culture dictates how people work, their attitudes toward work and change, their relationships with each other and management, and the way change is introduced and implemented. Any company that wants to make sustainable improvements can benefit from
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Searching Data Using MOSS 2007

...ice SharePoint Server 2007 provides features to enable this ability. This course describes how to use the Search Service provided by MOSS 2007, including how to enhance the Search Service and how to customize search pages. It also examines how to display results using the Search Web Service and how to further enhance this service through customization.This course is one of a series in the
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Creating Business Intelligence Solutions with MOSS 2007

Creating Business Intelligence Solutions with MOSS 2007 Microsoft Microsoft Certified Technology Specialist SharePoint 2007, Application Development (Exam 70-542)
Microsoft Office SharePoint Server 2007 provides developers with the ability to create intelligent business solutions. This course provides an overview of the features that accomplish this and specifically how to use them to
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SAP Enterprise Resource Planning ERP

SAP Enterprise Resource Planning (ERP) SAP
The SAP Enterprise Resource Planning (ERP) module is SAP's core product for managing the fundamental accounting information common to every-day business practice. Fundamental accounting information includes financial transaction data, human resource-specific data, inventory, planning, and sales data. This data comprises what is known as the General
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Administrative Professionals Representing Your Boss

Administrative Professionals: Representing Your Boss
As an administrative support professional, every interaction you have with others leaves an impression of not only yourself but of your boss. The ability to represent your boss in a positive and professional light is essential to both your own and your boss's success. This course covers the skills you need to be successful as an
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Configure File Print Services in Windows Server 2008

Configure File & Print Services in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642)
The most basic goal of a network infrastructure is to provide the ability to make file and printer services available to network users, and Windows Server 2008 continues to improve the provisioning and management of
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Network Access Security in Windows Server 2008

...nge of health and network policies available, and the NPS's ability to enforce restrictions on other network services including DHCP, VPN, IPsec, and 802.1X. This course also provides a look at the latest improvements to the Windows Firewall providing advanced security through the use of granular inbound and outbound rules, connection security rules, the use of firewall profiles, and the
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SAP BusinessObjects Business Intelligence

SAP BusinessObjects: Business Intelligence SAP
Businesses generate a large amount of data in the everyday operation. This data is extremely valuable and may be used by employees at every level of an organization. Before it can be utilized optimally, it must be formatted in such a way that an enterprise can capitalize on the vast amounts of data in its possession. SAP Business Intelligence
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Monitoring Backups Recovery in Windows Server 2008

Monitoring, Backups & Recovery in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640)
Windows Server 2008 provides the ability to restart Active Directory Domain Services (AD DS) so that offline operations, such as offline defragmentation of Active Directory objects, can be performed. This decreases the
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VMware Workstation 7 Managing Virtual Machines

VMware Workstation 7: Managing Virtual Machines VMware
This course explores the features and tasks involved in administering VMware Workstation and hosted virtual machines. It provides an overview of the menu options and interface used to manage your virtual machines and explores common VM configurations settings including the ability to connect various hardware devices. Also covered are the
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Cisco Route 1 0 Implementing an OSPF-Based Solution

Cisco Route 1.0: Implementing an OSPF-Based Solution Cisco Cisco Certified Design Professional (CCDP ) 642-902 Implementing Cisco IP Routing (ROUTE) v1.0
Configuring Open Shortest Path First (OSPF) in today's networks is an important skill to have as a network administrator. You will need to understand the primary configuration commands for single-area and multiarea OSPF designs, and the
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Managing File Servers Data Provisioning in Win Server 2008

Managing File Servers & Data Provisioning in Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Server Administrator
Using Windows Server 2008, you have the ability to share files and folders immediately after deployment without any special configuration. However, to optimize sharing and access more granular file sharing tools, the File Services role should be
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Management Improvements in Windows Server 2008 R2

Management Improvements in Windows Server 2008 R2 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640)
Windows Server 2008 R2 offers a number of improved as well as new features, especially in the area of management, virtualization, and server availability. This course begins with a focus on new management capabilities provided
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Active Directory Doman Services in Windows Server 2008 R2

Active Directory Doman Services in Windows Server 2008 R2 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640)
Windows Server 2008 R2 is the 2009 refresh of Microsoft s Windows Server product. This R2 release introduces improvements to existing features as well as the addition of new functionality. This course introduces the
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Designing Data Security High Availability in MS Win Server 2008

Designing Data Security & High Availability in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator
Enterprise administrators should understand the Windows Server 2008 features that they can implement to increase system and data availability. This course explores features that help secure systems and resources, including the ability to
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Diversity and You

Diversity and You
Just as organizations must respond to demographic and social changes that introduce new languages, cultures, values, and attitudes to the workplace, so must you as an individual. To understand and appreciate diversity, you must develop an understanding of yourself and the ways in which you and others view the world. Your ability to use a variety of strategies to effectively
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The Importance of Diversity and the Changing Workplace

The Importance of Diversity and the Changing Workplace
Imagine for a minute that you work in a place where everyone is the same. All of your coworkers are of the same ethnicity, gender, educational background, and socioeconomic standing. You work with a group of people essentially cut from the same cloth, so where will new ideas come from? How will the group have the ability to understand
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Caring About Your Direct Reports

Caring About Your Direct Reports
Overview/Description
To manage well, you need to develop many different skills, among which is the ability to show care and appreciation for your employees. It's important to remember that the people who work for you have hopes, goals, and aspirations as well as fears, anxieties, and doubts. To have good relationships with your direct reports, you need to
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Delegation Essentials Overcoming Delegation Problems

...of certain delegation skills. Or perhaps the employee lacks ability or has a poor attitude. In either case, managers need proven techniques for overcoming delegation challenges. This course details methods that managers can use to address their own delegation errors, such as improving communication about tasks and distributing tasks more equally. It also provides techniques managers can use to
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First Steps for Turning Around a Performance Problem

First Steps for Turning Around a Performance Problem
If not dealt with in a timely manner, minor performance problems can develop into larger issues that affect the success of the whole organization. Understanding how to broach the subject of performance with employees enables you to keep the discussion focused on the real issues and required expectations. When you know how to implement
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Customer Driven Process Improvement Analyzing Process Problems

...g in a process, especially if it affects the organization's ability to meet customers' requirements. By identifying problems and unearthing their causes, you can pinpoint the changes necessary for resolving the problem and improving the process. This course describes how to identify process problems by doing a gap analysis. It also explains the importance of analyzing the causes of process
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Dealing With Conflict

Dealing With Conflict
Successful teams are characterized by having a clear direction, trust among team members, effective communication, and the ability to quickly resolve conflict. In the early stages of team development, leaders must set up structures and processes that support the development of these team characteristics. Effective leadership is particularly required during the Storming
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Configuring Network Connectivity in Windows 7

Configuring Network Connectivity in Windows 7 Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680)
The ability to have two computers, or 2 million computers interoperating and communicating with each other is the foundation of the Internet and of networking environments in general. This course examines the protocols and settings used to accomplish this,
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Additional Active Directory Server Roles in Windows Server 2008

...ry Rights Management roles, which enhance an organization's ability to safeguard domain resources, extend external network access, and facilitate the use of a single sign-on solution. This course also describes enhancements to Active Directory Certificate Services, which include new Enrollment Agent Templates, Online Responders, and a new enterprise PKI management tool, and is one in a series
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Terminal Services Resource Access in Windows 2008

Terminal Services Resource Access in Windows 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Applications Infrastructure Configuration (exam 70-643)
The Terminal Services feature included in Windows Server 2008 enables users to remotely access Windows based programs, installed on a terminal server, by using the Internet or from their own corporate network. New
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Introduction to the Features of Flash CS3

Introduction to the Features of Flash CS3 Adobe
Adobe Flash Professional CS3 is one of the most popular web content development toolsets on the market, providing web professionals with the ability to create interactive experiences, ranging from web sites to instructional media and games. Flash Professional CS3 includes an updated interface that is consistent with the user-interface (UI)
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Structuring Editing Saving and Opening Documents in Word 2007

Structuring, Editing, Saving, and Opening Documents in Word 2007 Microsoft
Word 2007 provides many options for structuring and editing documents which are complemented by a variety of editing tools. There are also options for saving documents which can be customized to suit your word processing needs. This course explains the use of page and section breaks, spacing adjustment, and column
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Actionscript Sound Video in FlashCS3

Actionscript, Sound & Video in FlashCS3 Adobe
ActionScript, a scripting language used to manipulate objects and movies in Flash CS3, is at the heart of creating interactivity in your movies. Gaining a grasp of ActionScript is essential if you want to produce highly-interactive user experiences. This, coupled with an ability to integrate sound and video into Flash, will give your movies the
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Cisco IUWNE 1 0 Access Point Management

Cisco IUWNE 1.0: Access Point Management Cisco Cisco Certified Network Associate Wireless (CCNA Wireless) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0
The primary function of an access point is to provide entry onto a network to wireless clients. However, access points can also be expected to monitor channels to detect rogues or interference, locate devices, or help
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Cisco IUWNE 1 0 WLAN Security Basics

Cisco IUWNE 1.0: WLAN Security Basics Cisco Cisco Certified Network Associate Wireless (CCNA Wireless) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0
Early security for wireless communication was weak, as the IEEE 802.11 standard was designed for ease of deployment in residential homes instead of in enterprise environments. With the widespread adoption of wireless
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Viewing Navigating Data With ADO NET Data Sets Using VB 2008

Viewing & Navigating Data With ADO.NET Data Sets Using VB 2008 Microsoft
The ability to view and navigate data in an efficient fashion is vital to any robust data application. This course explains how to accomplish this using ADO.NET DataSets and Visual Basic 2008. Specific topics covered include how to manage and constrain data relationships in a DataSet using DataRelation objects and
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Using Query Notifications Synchronizing Data With VB 2008

Using Query Notifications & Synchronizing Data With VB 2008 Microsoft
Query notifications, coupled with ADO.NET synchronization services, allow developers to create applications with the ability to display up-to-date data at all times. This course examines how to use query notifications with SQL Server and how to enable efficient, remote use of data using synchronization services. Specific
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Creating Consuming Server Controls With VB 2008 and ASP NET 3 5

Creating & Consuming Server Controls With VB 2008 and ASP.NET 3.5 Microsoft
The Visual Studio 2008 IDE provides developers with the ability to create and consume server controls in ASP.NET 3.5 web applications. This course details the steps for creating secure web sites through the creation, addition, and customization of ASP.NET server controls. Specific topics covered include creating and
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Data Service Integration With VB 2008 and ASP NET 3 5

Data & Service Integration With VB 2008 and ASP.NET 3.5 Microsoft
Visual Basic 2008 and ASP.NET 3.5 provide developers with the ability to integrate both data and services into an ASP.NET 3.5 Web application. This course identifies the steps for displaying and modifying data in an ASP.NET Web application, by accessing data using data-bound and data source controls, as well as ADO.NET, and
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Customizing Deploying WPF Applications with VB 2008

Customizing & Deploying WPF Applications with VB 2008 Microsoft
The ability to deploy and distribute applications to various locales is a necessity in today s global economy. This course examines how Windows Presentation Foundation (WPF) allows you to customize the look and feel of an application based on user culture. It also demonstrates how applications are deployed and managed after they
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NET Framework 4 0 Web Form Controls with VB 2010

.NET Framework 4.0: Web Form Controls with VB 2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Web Applications Development (Exam 70-515)
The Visual Studio 2010 IDE provides developers with the ability to create and consume server controls in ASP.NET 4.0 web applications. This course details the steps for creating secure web sites through the creation, addition, and
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NET Framework 4 0 Data Integration with VB 2010

.NET Framework 4.0: Data Integration with VB 2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Web Applications Development (Exam 70-515)
Visual Basic 2010 and ASP.NET 4.0 provide developers with the ability to integrate both data and services into an ASP.NET 4.0 Web application. This course identifies the steps for displaying and modifying data in an ASP.NET Web
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SQL Server 2008 Security Management

SQL Server 2008: Security Management Microsoft Microsoft Certified Technology Specialist SQL Server 2008, Implementation and Maintenance (Exam 70-432)
Microsoft SQL Server 2008 provides enhanced security features to ensure that each instance is secure. Using SQL Server 2008 security features, administrators can guarantee that access to a SQL Server instance is granted only to specified
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Gathering Performance Data in SQL Server 2008

Gathering Performance Data in SQL Server 2008 Microsoft Microsoft Certified Technology Specialist SQL Server 2008, Database Development (Exam 70-433)
In order to keep SQL Server 2008 running as efficiently as possible, SQL Server 2008 provides a variety of performance tuning and optimization utilities. Among these utilities are the SQL Server Profiler and the Database Engine Tuning Advisor.
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Maintaining SQL Server 2008 Reporting Services

Maintaining SQL Server 2008 Reporting Services Microsoft Microsoft Certified Technology Specialist SQL Server 2008, Business Intelligence Development and Maintenance (Exam 70-448)
Administration and maintenance of Microsoft SQL Server 2008 Reporting Services and its components is key in providing customers and clients access to the Business Intelligence information they need. This course
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Oracle Database 11g Segment Space I O and Performance Tuning

Oracle Database 11g: Segment Space, I/O and Performance Tuning Oracle
Oracle Database 11g provides various methods for tuning segment space usage and input/output (I/O). This course explains how to use Automatic Segment Space Management (ASSM) to tune segment space usage, how to shrink segments using SQL or the Enterprise Manager, and how to use table compression. Automatic Storage
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Oracle Database 11g R2 Intelligent Infrastructure Enhancements

Oracle Database 11g R2: Intelligent Infrastructure Enhancements Oracle
Oracle Database 11g Release 2 offers new intelligent infrastructure features to aid DBAs by automatically gathering performance metrics for problem detection and self-tuning purposes. The information gathered can be viewed by the DBA using either reports or views, as well as the alert log. Oracle Database 11g has expanded
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Operations Mangement Inventory Management

Operations Mangement: Inventory Management
Inventories include an organization's raw materials, work in process, supplies used in operations, and finished goods. A major part of organization's capital and costs are involved in maintaining and managing inventories. Consequently, organizations work to achieve an ideal size of inventory to reduce costs and improve the bottom line while ensuring
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Rebuilding Trust

Rebuilding Trust
Trust is an important component in any workplace. When colleagues know they can count on each other, morale and productivity levels tend to increase. But what if trust is betrayed? How will this impact your ability to perform your job effectively? This course will provide key insight into the cost of lost trust including its negative impacts on performance, morale, and
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Introduction to Adobe Flash Professional CS5

Introduction to Adobe Flash Professional CS5 Adobe
Adobe Flash Professional CS5 is one of the most popular interactive multimedia development tools on the market, providing design professionals with the ability to create engaging experiences, ranging from instructional media and games to entire web sites. Flash Professional CS5 includes an updated interface that is consistent with the
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ActionScript Multimedia in Flash CS5

ActionScript & Multimedia in Flash CS5 Adobe
ActionScript, a scripting language used to manipulate Flash movies, is at the heart of creating interactivity in your movies. Gaining a grasp of ActionScript is essential if you want to produce highly interactive user experiences. This, coupled with an ability to integrate sound and video into Flash, will give your movies an interactive edge. This
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Cascading Style Sheets in Dreamweaver CS5

Cascading Style Sheets in Dreamweaver CS5 Adobe
Cascading Style Sheets, commonly referred to as CSS, are a set of formatting conventions allowing you to standardize and enhance the appearance of a web site. By implementing CSS you can fully separate your web site's presentation from its content, and give the site a consistent feel. Dreamweaver CS5 provides increased CSS support, with the
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NET Framework 4 Web Form Controls with C 2010

.NET Framework 4: Web Form Controls with C# 2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Web Applications Development (Exam 70-515)
The Visual Studio 2010 IDE provides developers with the ability to create and consume server controls in ASP.NET 4 web applications. This course details the steps for creating secure web sites through the creation, addition, and
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NET Framework 4 Data Integration with C 2010

.NET Framework 4: Data Integration with C# 2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Web Applications Development (Exam 70-515)
Visual Basic 2010 and ASP.NET 4 provide developers with the ability to integrate both data and services into an ASP.NET 4 Web application. This course identifies the steps for displaying and modifying data in an ASP.NET Web
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Viewing Navigating Data with ADO NET 4 DataSets Using C 2010

Viewing & Navigating Data with ADO.NET 4 DataSets Using C# 2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Data Access (Exam 70-516)
The ability to view and navigate data in an efficient fashion is vital to any robust data application. This course explains how to accomplish this using ADO.NET DataSets and Visual C# 2010. Specific topics covered include how to
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Monitor Network Infrastructure in Windows Server 2008

Monitor Network Infrastructure in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642)
With the wide array of server roles and services provided in Windows Server 2008, it is more important than ever to adequately fine-tune and monitor the server's configuration and performance. Windows Server 2003
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EU Privacy Data Security

EU Privacy & Data Security
The legal basis for privacy and data security in the EU is set out in Directive 95/46/EC, known as the Data Protection Directive, which was issued in October of 1995. EU member states were required to enact laws to carry out the Directive. The main purpose of the Directive is two-fold. First it aims to protect individuals' personal data. Second, it seeks to ensure
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Managing Resource Capacity in Project Server 2007

Managing Resource Capacity in Project Server 2007 Microsoft Microsoft Certified Technology Specialist Project Server 2007, Enterprise Project Management (Exam 70-633)
Resource capacity management is the ability to plan the right combinations of resources, skills, availability, and costs to get the task done. To do this without overlooking a task or under or over-utilizing a resource is a
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Basic Business Math Using Whole Numbers Decimals

Basic Business Math: Using Whole Numbers & Decimals
An understanding of basic mathematical principles is important for any businessperson. Math skills enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, and calculate commission earnings. The ability to analyze and comprehend numbers is a vital skill for personal, as well as
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Basic Business Math Percentages Ratios

Basic Business Math: Percentages & Ratios
An understanding of basic mathematical principles is important for any business person. They enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, or calculate commission earnings. Percentages and ratios are a means of highlighting many relationships in business, not least of which are
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ITIL reg 2011 Edition Overview Creating a Service Culture

ITIL® 2011 Edition Overview: Creating a Service Culture ITIL
Organizations around the globe rely on information technology now more than ever in order to survive and thrive in today's competitive environment. But how do you balance the growing need for information technology management with tried and true business practices? How do you align processes, people, and systems while
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From Online Training Directory
The Beginning Teacher What Does it Mean


Helps to develop an understanding of teaching as a profession, and to assist one in the evaluation his/her motivation and ability to become part of this profession.
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The Beginning Teacher What Does it Mean
Effective Business Presentations Using Flash


This comprehensive, interactive, instructor-led 10 lesson course is designed for beginning level Flash users who wish to apply the power of Flash to business presentations, product demonstrations and other business-oriented marketing concepts.
This course is designed for beginner level Flash users who wish to apply the power of Flash to business presentations and product demonstrations. Even if
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Efficient Reading: Improving Speed and Comprehension



This course encourages the self-development of reading skills for faster, more efficient reading with increased comprehension.
Initially, you?ll diagnose your strengths and weaknesses in reading ability through a questionnaire that will show your reading habits as they presently are. You?ll learn to read more efficiently and thus improve your speed and comprehension through procedures applied for
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Pharmacy Technician National Certification Exam Preparation Course


Would you like to become a Nationally Certified Pharmacy Technician (CPhT)? Take your career to the next level and get this credential. Many Pharmacy Technicians who become certified receive financial compensation and several states are even requiring Certification for employment. Keep your employment opportunities open and make the most of your career by becoming Certified. The Pharmacy
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Selling the Way Your Customer Buys



Learn how to read your clients,adapt your presentation and build a solid business relationship.
Effective client reading requires careful observation and listening skills. At the core of an effective sales relationship is the ability to act as a consultant who solves problems. Whether you spend six months or six minutes with someone, today?s buyers expect you to show you care, to pay attention to
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How to Ask The Right Questions To Maximize Influence And Minimize Objections



Develop a deliberate strategy that results in overcoming objections and makes and keeps the sale.
More important than what you say is what you ask. People believe their answers to questions more often than they believe you. When you invest your time by maintaining a relaxed, inquisitiveness earlyon, you save time later. People give you the information you need to maximize your influence. By using
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Negotiate to Win
A Trump U Course- The most critical skill in business is negotiation. It`s all about getting what you want, every time. The responsibility to learn how to negotiate is all yours. It`s not up to your boss or colleagues or spouse or customers. So get started!Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this
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Significantly Increase the Value of Any Property--Instructor-Led
A Trump U Course- Improving your property can do more than just pay for itself -- it can increase your resale value higher than you might imagine. But the wrong change is like throwing money away. This course shows how to get the biggest possible financial benefit from every dollar spent on property improvements. You`ll even learn to grow value by improving the neighborhood!Students may complete
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What Inexperienced Homebuyers MUST Know Before They Buy a Home
A Trump U Course-If you ever plan to buy a house this course can save you money, time and aggravation. This course will give you expert instruction, including video tutorials that can save you thousands and position you for success and security in your personal real estate investments. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how
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AS9100 Aerospace Standard General Employee Training
...y. AS9100 requires an organization?s QMS to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements. Customer satisfaction is increased through the application of the system and using a process approach for continual improvement of the system, much like ISO 9000. After you place your order, you will receive a user name, password and
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CompTIA A+ Essentials and A+ Specialist Certification Training Courses
...n and support. The A+ certification confirms a technician`s ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The A+ exams also cover domains such as security, safety and environmental issues and communication and professionalism. The user is given 1 year access to this course. You may complete it as quickly as you care to,
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Listening Skills for the Workplace
This short course is designed to increase your knowledge of, and consider your attitude toward, listening to other people in everyday life. It includes a detailed assessment, discussion of why people filter and block communication.
Listening Skills for the Workplace There is an expanding awareness in business of the value of good listening skills. To ignore this important tool in today`s
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Microsoft Certified Application Specialist Office 2007
The Microsoft Certified Application Specialist (MCAS) credential, part of the Microsoft Business Certification program, identifies specific skills covering the most in-demand 2007 Microsoft Office system products Microsoft Office Word 2007, Excel 2007, PowerPoint 2007, Access 2007, and Outlook 2007 as well as the Windows Vista operating system. The MCAS certification is replacing the Microsoft
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Microsoft Office 2007 Essentials
This Microsoft Office course teaches you how to effectively use the Office 2007 Suite through comprehensive lessons and engaging quizzes, allowing the user to choose which lesson to learn. New users will be guided through the fundamentals of the new office interface, while experienced users will be brought up to speed on the new navigation and functionality of this 2007 edition. These courses will
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Problem Solving Through Productive Thinking
One of the greatest abilities of leaders - whether in management positions or on the front line - is the ability to see the root of problems and quickly enact effective solutions. This series will pass on some of the skills and tips that will help you to better identify problems, find their causes, and get their solutions under way.The student will have access to this course for 1 year. This
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Senior Professional In Supply Management (SPSM ®) Certification Program
Are you tired of not getting enough opportunities, respect, and money out of your purchasing career? Well, guess what? Nothing will change unless you take action towards becoming a world-class purchasing professional. You can earn your purchasing certification in less than 3 months if you devote more than 4 hours per week to this course of study. Accordingly, 2 hours per week will take
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Technical Communication Industry Certificate - Mastery Level
Start earning your TCIC Certificate today! This comprehensive program allows you to work at your own pace, take online quizzes to test what you are learning and to submit assignments for instructor review. You will focus on performing audience analyses, determining the purpose and structure for technical documents, utilizing visual and document design, and managing complex documentation projects.
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Windows Vista Essentials
Windows Vista Essentials offers the tools needed to become a proficient Microsoft Windows Vista user in no time through comprehensive lessons and engaging quizzes, allowing the user to choose which lesson to learn.. Whether the user is a beginner who wants to learn basic operations of the new Windows environment or a seasoned user, learning to access advanced functions and new features, this
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CompTIA A+ 2009
...and resellers. The A+ certification confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The exams also cover domains such as security, safety and environmental issues and communication and professionalism. The user is given 1 year access to this course. You may complete it as quickly as you care to,
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Microsoft Exam 70-646: PRO: Windows Server 2008, Server Administrator Certification Training Course
The 70-646 PRO Windows Server 2008, Server Administrator training course teaches students to how to plan a Windows Server 2008 deployment, plan and implement Windows 2008 Security, plan a server update maintenance schedule, manage application versioning in Windows Server 2008, and troubleshoot hardware, software and network issues. 1 year access is given for this course of study which allows its
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Microsoft Exam 70-647: PRO: Windows Server 2008, Enterprise Administrator Certification Training Course
The 70-647 PRO Windows Server 2008, Enterprise Administrator training course teaches students to how to design a Windows Server 2008 Network Infrastructure, to design an Active Directory Infrastructure in Windows Server 2008 and to design application infrastructure solutions based on Windows Server 2008 to meet varying business and technical requirements.1 year access is given for this course of
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Financial Management in Organizations
Finance is the language of business. People who have strong financial analysis abilities can enhance their organization's value in the marketplace. Our finance programs focus on the principles and strategies of finance and how you can help support the financial goals of your organization. We recommend study commence and be completed within 90 days or less. The course may be accessed up to 1 year.
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Adobe Flash CS4 Professional: Advanced
With Total Training for Adobe Flash CS4 Professional: Advanced, you`ll take your skills to the next level by learning advanced design and coding techniques to create stunning Flash movies! Before you`re done watching this training series, you`ll see you`ll know how to build more efficient movies from a design perspective, and how to handle larger-scale, more complex projects. Plus, you`ll lift the
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The EcoBroker Certificate Program
EcoBroker Environmental Advantage is designed to educate real estate professionals to readily identify and understand various environmental issues as they relate to real estate transactions. Real estate licensees reduce potential liabilities through improved knowledge, understanding, and the ability to provide clients with information and access to technical experts in the field. Licensees who
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Leadership & Strategic Planning
When leaders create and communicate their vision, inspire others, implement strategy and champion change, organizations thrive. Our programs will help you enhance your leadership ability to create an environment of trust, credibility and integrity. It is recommended that study commence and be completed within 90 days or less. The course may be accessed up to 1 year as a handy desktop reference.
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Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business
...onal standards contribute to the medical transcriptionist?s ability to interpret, translate, and edit medical dictation for content and clarity.Self-Assessment Do you have what it takes to become a successful medical transcriptionist? Important personal and professional characteristics of the medical transcriptionist are listed below. Interested in medical science. Enjoy learning something new
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Certificate in Professional Technical Communication
...ogy Each lesson is carefully developed around the student`s ability to develop a baseline of written content that assumes some knowledge, little knowledge or no knowledge of the technical document they will be working on. Only after reading and applying the tips, techniques and grasping the fundamental and advanced techniques of writing to a specific area can the student of this course reapply
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From 123-CBT Computer Based Training
Managing Managers
Senior managers provide a vital connection between organizational leadership and frontline management. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that
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Managing Managers
A Primer for Ensuring Accountability
"You are either part of the solution or part of the problem." That assertion from Eldridge Cleaver is a perspective that you must impart to each and every employee you supervise. There are many effective ways to get them to see this valuable viewpoint. And that's what you'll learn in this course. As a manager you are on the line when things go wrong. This course is designed to enhance your ability
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Analyzing Cash Flow Statements
Have you ever had to make a really tough business decision? They can be hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement
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Conducting the Behavioral-based Interview
Interviewing is no longer a process of interrogation. In fact, the previously held view that an interview is an opportunity for an interviewee to "sell" himself is under considerable challenge. What's taking the place of the traditional interview? The behavioral-based interview. The behavioral-based interview differs significantly from traditional interviewing styles because it focuses on the
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Communication Skills for Successful Management
Effective communication is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal
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Problem Performance Identification
If problem performance is to be managed effectively then, it needs to be clearly identified. This may not be as straightforward as it may at first sound. There are different views about the methods of identifying problem performance and a manager needs to be able to appreciate the differing points of view. Specifically the distinction between conduct and performance is crucial, because the
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Critical Thinking Skills for Managing
"Rational decision making is linear and is what you do when you put your facts in order. Intuition is looking at those facts and trying to see a pattern-and the patterns aren't always evident because the patterns aren't always linear. The two together are an extremely powerful combination." Joel Kurtzman, President, Kurtzman Associates and former editor, Harvard Business Review. The Critical
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Views on Organizational Change
The way that you respond to your new job role, new responsibilities, or fresh procedures is unique to you. The way that you react to change is intensely personal.
But, to a large extent, organizations change in predictable ways and for predictable reasons. Similarly, the ways in which people respond to change tend to follow predictable patterns.
Being able to think of yourself as part of
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Supply Chain Management and e-Business
...rmed the role of supply chain management. An organization's ability to embrace new technology is key to increasing the organization's productivity. In this course, you will learn how e-business and supply chains have merged, creating a network of immense opportunities. Supply chain structures have changed, and improving the performance of these supply chains is dependent on the use of
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Frontline Call Center Skills Simulation
This simulation will test your ability to deal with unhappy external customers, and to establish good working relationships with internal customers--your co-workers. Using this simulation will help you assess and practice your skills assisting various customer types, such as; "relater", "director," and "thinker." This simulation is based on the series "Frontline Call Center Skills" and contains
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Technical Support Agent Skills Simulation
Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson
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Internal Customer Service Conflict and Complaints Simulation
Complaints are an inherent part of customer service, and this is especially true of internal customer service. No matter the level of vigilance, problems will arise, and when they do, they must be greeted with quick and effective responses to ensure that business can proceed. The Internal Customer Service: Conflict and Complaints Simulation has been designed to allow participants to practice
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Fireworks MX
Virtual Training Company author Scott Doucet shows users how to create, edit, and animate graphics using Fireworks MX, the latest in the Macromedia MX software production line. Macromedia has designed Fireworks MX to help both the designer and programmer create engaging, attractive, and functional websites in the shortest time possible using the MX technology. It comes with the ability to import,
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Management of Cash Flows
Can a profitable company with a positive net worth run short of cash? Without sound cash management, it certainly can. Every organization, large and small, must manage the generation and expenditure of cash to ensure that bills can be paid on time.
This course covers the principles of sound cash flow management, including cash management strategies, the best use of credit collection, and ways
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Administrative Professionals Representing Your Boss
As an administrative support professional, every interaction you have with others leaves an impression of not only yourself but of your boss. The ability to represent your boss in a positive and professional light is essential to both your own and your boss's success. This course covers the skills you need to be successful as an administrative professional, including communication skills,
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The Process of Interpersonal Communication
It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of
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The Mechanics of Communicating Effectively
Your voice, your ability to listen, and your body language are your three vital communication tools. However, because they are given at birth they are often taken totally for granted. People mistakenly believe that because these tools are in constant daily use that they are already the best they can be. However it is possible to improve the quality of these communication essentials, and this
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Communicating for Contacts
Although the old adage, "It's not what you know but who you know that counts" is not a firm basis on which to build your career, it is true that your ability to build relationships with influential people both inside and outside of your company has definite benefits.
You know the importance of creating a good impression and raising your profile with those who can have a positive impact on your
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Enhancing Listening Skills
Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your
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Giving Feedback A Manager s Guide
The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the
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Emotional Intelligence and Teamwork
Elizabeth and Cassandra started with the same company at the same time in similar positions. Both were bright women. Both were at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many
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Crafting Deals
"A wise man will make more opportunities than he finds." Could Francis Bacon possibly have been wondering about how to make the most out of his dealings with other people when he wrote those words? Do you ever wonder about your own ability to create opportunities for yourself? Think of something that you really wanted in the past. It could be anything--a promotion at your workplace, a new car, or
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Connecting and Communicating
Believe it or not, you are a born negotiator. Every day you deal with people in some way. Basically, negotiation is a means of getting what you want from others. Unfortunately, other people don't always respond in the way that you want them to and your desires may go unfulfilled. Have you ever found yourself in this situation, wondering what went wrong, why your appeal fell by the wayside? Dale
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The Dynamics of Interacting
"The ability to make people believe in you and trust you is one of the few absolutely fundamental qualities of success." To make such a statement, John J. McGuirk was probably inspired by a direct experience that he had in dealing with other people. Based on your own experience, would you agree that interacting with others is connected to success? Think of a time when you got the results that you
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Negotiating Inclusively
"Today's profits are yesterday's good will ripened." Eugene P. Berten obviously understood the benefits of investing in relationships when he spoke these words. Having the ability to effectively negotiate among diverse groups of people is a major feat. Imagine trying to communicate with someone who is very different from you. Perhaps he is from another country, or another generation. How would you
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What to Do When the Going Gets Tough
"It is common sense to take a method and try it; if it fails, admit it frankly, and try another. But above all, try something." Franklin D. Roosevelt spoke these words of wisdom. Negotiating can be challenging, especially when the stakes are high. It's possible to be suddenly stopped in your tracks when an event or circumstance sends the whole deal reeling. Have you ever been involved in a tough
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Diagnosing and Planning
Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the
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Evaluation and Review
So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This
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Internal Consulting Skills
What skills do you need to be a successful internal consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your
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Evaluating Internal Assignments
So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned?And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This
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Assessing Customer Behavior
In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in
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Essentials of Business Law Employment Law

Essentials of Business Law: Employment Law offers the student an overview of employment law essentials. This program identifies the elements of agent and principal relationships, the duties of agents and principals, and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues, including actions that constitute
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Self Development Increasing Your Assertiveness

In Self-Development: Increasing Your Assertiveness, participants learn how to identify the sources of their self-esteem and then use techniques, such as good verbal communication skills, to enhance their self-esteem. Participants also learn how to manage conflict and their emotional responses to various situations in order to become more assertive. Learn To
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Self Development Improving Your Memory

Self-Development: Improving Your Memory offers the student an overview of information required to understand and enhance his or her memory, as well as information about how to become organized. The program details how to overcome everyday forgetfulness, how to use mnemonic devices, and how to manage information. In addition, the program examines how lifestyle can affect the performance of the
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Creativity Innovation Thinking Creatively

...ger. You want to discuss ideas to improve your department's ability in order to provide quality customer service. Unit 4: Fostering Creativity in the Workplace (0.5 - 1 hour) Identify the influence of company communications on creative thinking. Analyze the effect of organizational culture on creativity. Develop new ways
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Interpersonal Communication Effective Communication

Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication.
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Human Resource Law Americans With Disabilities Act

... the three guidelines employers use to assess an employee's ability to perform a job. Identify the reasons that a candidate is qualified to perform a job. Simulation Overview: In this simulation, you will meet with Ronald Spear, a Human Resources Representative, to discuss the importance of Icon complying with the Americans
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Leadership Development Motivation

In Leadership Development: Motivation, you will develop the skills needed to enhance employee and team motivation. Throughout the simulations, you will be provided with the opportunity to overcome motivation problems and encourage employees who are facing various obstacles Learn To Identify the factors that can lead to low motivation.
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Women in Leadership Developing a Leadership Path

... Identify the gender-biased perceptions that hinder women's ability to be perceived as credible leaders. Identify the guidelines for relating to male co-workers. Select the guidelines for relating to female co-workers. Identify the guidelines for creating career goals. Identify the
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Employee Performance Providing Feedback

Employee Performance: Providing Feedback helps managers and employees develop the skills needed to give constructive feedback-both praise and criticism-to subordinates or peers. They learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient. Learn To Use proven processes for giving
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Conducting Meetings Managing a Meeting

Conducting Meetings: Managing a Meeting enables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis, brainstorming, and decision making in a meeting, as well as techniques for fostering creative thinking and for managing conflict among meeting participants. Learn To Lead
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Conducting Meetings Effective Meeting Communication

Conducting Meetings: Effective Meeting Communication enables participants to build a positive climate during a meeting and follow best practices of verbal and nonverbal communication to conduct a successful meeting. Learn To Distinguish between different meeting climates and employ techniques for fostering a positive meeting climate.
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Change Management Adapting to Change

Change Management: Adapting to Change develops participants' ability to effectively handle organizational changes. It familiarizes them with the three phases of the transition process, enabling them to understand their own-and others'-needs and responses at each phase. Learn To Distinguish between change and transition. Understand the
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Coaching Building Relationships

In Coaching: Building Relationships, you will learn how to establish a coaching relationship with your employees, evaluate employees' personality types, and detect morale-building motivators. In addition, you will learn how to identify factors that can hinder an employee's willingness to trust. You will also learn the steps of the CARE process for establishing trusting relationships with your
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Project Management Essentials Controlling Closing a Project

Project Management Essentials: Controlling and Closing a Project offers the student an overview of the information required to control project changes, measure project performance, and use project performance reports. The program details steps for accommodating change, actions for controlling the project schedule and budget, and steps for closing a project. Learn To
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Team Participation Team Communication

In Team Participation: Team Communication, participants learn to develop their ability to communicate effectively as members of a team. They acquire an understanding of different aspects of verbal and nonverbal communication and learn techniques for using both types of communication to create a supportive team environment. Learn To Understand the factors
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Team Participation Decision Making in Teams

In Team Participation: Decision Making in Teams, participants explore the process of reaching consensus, examine the challenges of doing so, and develop the ability to make positive contributions to team decisions. Learn To Apply best practices for making team decisions. Understand and avoid 'groupthink,' in which team members become
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Administrative Assistant Skills Excelling as an Admin Assistant

In Administrative Assistant Skills: Excelling as an Administrative Assistant, you will learn how to make office politics a positive tool, build strong business relationships, and manage temporary staff effectively. You will also learn how to create a stress management plan and develop a positive attitude. In addition, you will learn how to work effectively with your supervisor, work well with
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Windows 2000 Designing a Network Infrastructure--Part 2 Remote Access

Course Overview This is the second course in a four-part series of the Microsoft Windows 2000 - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a network strategy using a Routing and Remote Access Service (RRAS), Remote Authentication Dial-In User Service (RADIUS),
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Windows 2000 Designing a Network Infrastructure--Part 2 Remote Access

Course Overview This is the second course in a four-part series of the Microsoft Windows 2000 - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a network strategy using a Routing and Remote Access Service (RRAS), Remote Authentication Dial-In User Service (RADIUS),
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Windows 2000 Designing a Network Infrastructure--Part 3 WANS

Course Overview This is the third course in a four-part series of the Microsoft Windows 2000 Network - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a Routing and Remote Access Service (RRAS) network, Remote Authentication Dial-In User Service (RADIUS) network, IP
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Windows 2000 Designing a Network Infrastructure--Part 3 WANS

Course Overview This is the third course in a four-part series of the Microsoft Windows 2000 Network - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a Routing and Remote Access Service (RRAS) network, Remote Authentication Dial-In User Service (RADIUS) network, IP
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SharePoint Portal Server 2001 Part 1 Installing

This is the first course in a three part series that introduces the learner to Microsoft SharePoint Portal Server 2001 as a new collaboration product that delivers the ability to easily create corporate Web portals with document management, enterprise content indexing, and team collaboration features. Learn To: o Identify the characteristics of the SharePoint Portal Server architecture. o
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SharePoint Portal Server 2001 Part 2 Configuring

This is the second course in a three part series that introduces the learner to Microsoft SharePoint Portal Server 2001 as a new collaboration product that delivers the ability to easily create corporate Web portals with document management, enterprise content indexing, and team collaboration features. Learn To: o Identify guidelines for determining user needs in SharePoint Portal Server. o
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SharePoint Portal Server 2001 Part 3 Administering

This is the final course in a three part series that introduces the learners to Microsoft SharePoint Portal Server 2001 as a new collaboration product that delivers the ability to easily create corporate Web portals with document management, enterprise content indexing, and team collaboration features. Learn To: o Identify the search options available in SharePoint Portal Server. o Identify
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From Learn Skills
Customer Service and Consulting



This title offers a series of ready to deliver topics
covering the basics of serving customers and
consultative selling. The consultative approach
combines interpersonal skills with expertise in product,
service and support to provide a professional, relevant
and personalised service.
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Customer Service and Consulting
From SowellEAC
SowellEAC Online Enterprise Architect Certification Program



Goal: The goal is to give a mixed group of students, with varying levels of awareness and experience in Enterprise Architecture, an appreciation of the art and science of Enterprise Architecture and to increase their ability to contribute to an Enterprise Architecture team.
Approach: The approach taken in this program is to be as practical as possible. Some theory and philosophy are
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SowellEAC Online Enterprise Architect Certification Program
From Certified Foreclosure Agent Program
Representing the Borrower or Lender 250
Perhaps the single-most important skill a commercial real estate agent needs to be successful is the ability to represent the borrower and the lender during the foreclosure process. It's a fine line, which must be walked with precision and care. This course provides the winning script, or talking points, that are most effective when negotiating for the borrower or lender during foreclosure
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From 6P International, LLC
Professional Response to Trauma
Across the United States, many workers experience death and suffering routinely as a part of their jobs. Funeral directors, paramedics, firefighters and other emergency responders are faced with traumatic events while performing their duties. These workers are at an increased risk for of developing traumatic stress. This can also affect their ability to provide emergency response to others who
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From EMS Consulting Group, Inc.
Lean Six Sigma Black Belt Certification

Our self-paced online Lean Six Sigma Black Belt program covers all of the topics our classroom version covers. The format includes audio-visual presentation, case studies / readings, test completion, and project completion. And, like our classroom version, students will have the ability to contact the instructor with questions and requests for feedback on ideas and case exercises.. Students
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Lean Six Sigma Green Belt Certification
Our self-paced online Lean Six Sigma Green Belt program covers all of the topics our classroom version covers. The format includes audio-visual presentation, case studies / readings, and test completion. And, like our classroom version, students will have the ability to contact the instructor with questions and requests for feedback on ideas and case exercises.. Students will also be able to
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Lean Manufacturing Certification Online




Our self-paced online lean manufacturing certification program covers all of the topics our classroom version covers and results in the designation of Certified Lean Practitioner. The format includes audio-visual presentation, case studies / readings, direct application of the concepts through projects for enhanced learning, and test completion. And, like our classroom version, students will
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Kanban Pull Systems and Inventory Management Online




Our self-paced online Kanban and Pull Systems training program covers all of the topics our classroom version covers. The program will equip students with a detailed understanding of kanban systems, types of pull systems, and inventory management. The format includes audio-visual presentation, templates, case studies, and a final quiz. And, like our classroom version, students will have the
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Continuous Flow Manufacturing Cells Online



Our self-paced online Continuous Flow Manufacturing Cells training program covers all of the topics our classroom version covers. The program will teach students how to design manufacturing cells with continuous or FIFO flow. The format includes audio-visual presentation, templates, case studies, and a final quiz. And, like our classroom version, students will have the ability to contact the
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Kaizen Events



Our self-paced online Kaizen Events training program covers all of the topics our classroom version covers including planning and facilitating events. The format includes audio-visual presentation, templates, case studies, and a final quiz. And, like our classroom version, students will have the ability to contact the instructor with questions, feedback on case exercises, and requests for
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5S, 7 Wastes, and Standardized Work Training Online



Our self-paced online 5S, 7 Wastes, and Standardized Work training program covers all of the topics our classroom version covers. Students will have a working knowledge of the 7 Wastes of Lean Manufacturing, Standardized Work Design, and the 5S Visual Workplace. The format includes audio-visual presentation, templates, and a final quiz. And, like our classroom version, students will have the
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Total Productive Maintenance and Quick Changeover



Our self-paced online TPM and Quick Changeover training program covers all of the topics our classroom version covers. It will give students a working knowledge of TPM, Autonomous Maintenance, OEE, and the SMED System for quick changeover. The format includes audio-visual presentation, templates, and a final quiz. And, like our classroom version, students will have the ability to contact the
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Value Stream Mapping Online



Our self-paced online value stream mapping program covers all of the topics our classroom version covers. The format includes audio-visual presentation, case studies, and a final quiz. And, just as our classroom version does, students will have the ability to contact the instructor with questions, requests for feedback on ideas and case exercises. Students will also be able to contact each
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Team Problem Solving and Mistake Proofing



Our self-paced online Team Problem Solving and Mistake Proofing (Poka Yoke) training program covers all of the topics our classroom version covers. The format includes audio-visual presentation, templates, and a final quiz. And, just as our classroom version does, students will have the ability to contact the instructor with questions and requests for feedback on ideas. Students will also be able
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From Software Training Academy, Inc
Overview of J2EE Development

This course provides a coherent, high-level explanation of the Java 2 Platform, Enterprise Edition (J2EE): what sorts of software are created with J2EE; how software is developed for this platform; how it is deployed and put into production; how it can be administered. The course is designed specifically for non-programmers analysts, managers, technical writers, and anyone who desires a good
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From Corexcel
Introduction to Business Statistics


The online course, Introduction to Business Statistics, covers the role statistics plays in the business world. Increasing your ability to collect, organize, and analyze data will help you make more effective decisions. Also, you will learn techniques that can help any manager who is responsible for accounting, sales, management, marketing, or other business functions.
Target Audience: This
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Marketing Planning


The online course Marketing Planning, reviews the marketing planning process and the components of an effective marketing plan. Another topic discussed in detail is the role of market research and how marketers segment, target and position their product or service. The course then looks at planning and the Four Ps (product, pricing, promotion, and placement).
Marketing is an essential part to
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Strategy for Nonprofit Organizations


...its strategy is largely dependent upon the managera s ability to carry out the plan and take action when needed to stay on track.
By gaining more knowledge about strategies and how they can help the organization fulfill its mission, a manager can do a better job implementing the strategy.
Successful Completion Requirement for IACET CEU: Learners must achieve an average test score
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Effective Presentations


Effective Presentations is a self paced, online, fully accredited course that teaches the ability to communicate effectively. You will learn how to organize, develop, and deliver effective presentations. PowerPoint has become a major tool in presenting information and this course offers tips and strategies on the most effective and persuasive use of PowerPoint Presentations.
Target Audience:
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From Minutes-Matter LLC
BLS For Health Care Providers AHA Online Part 1 with Skills Test

This price of this course is $59. 95
Minutes-Matter is facilitating this AHA Online course.
The price includes:
1. Part 1 Online Course and Exam
2. On-Site Skills Testing
3. AHA Course Completion Card issued on-site
How Does It Work?
You will take the theory portion of the course and 20 point exam online. After successful completion, you will need to contact the
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ACLS Healthcare Provider Cleveland Ohio With AHA Card

This price of this course is $179. 95
Minutes-Matter is facilitating this AHA Online course.
You really don' have to sit in class all day, when you take your ACLS training the Minutes-Matter way!
The price includes:
1. Part 1 Online Course and Exam
2. On-Site Skills Testing
3. AHA Course Completion Card issued on-site
How Does It Work?
You will take the theory portion
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From Serebra Learning Corporation
Framing the Problem
When you frame a picture, you intend for the viewer to examine everything within that border. Problem framing is similar in that you must not only consider what objectively makes up the problem itself but also what subjective tendencies influence your view of the situation. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight
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Presenting Your Proposition
Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating
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Planning Your Field Sales Approach
What factors mark the difference between mediocre and great field sales performance? One characteristic of highly effective field sales representatives is their ability to efficiently plan their sales approach for both existing customers and prospects, as well as managing their time and territories effectively. Planning Your Field Sales Approach provides practical tools for determining call and
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Applying Your Field Sales Approach
A unique quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers'
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Sales Negotiations Fundamentals of Negotiation
In Sales Negotiations - Fundamentals of Negotiation, you will learn advanced ways to approach negotiation and how best to prepare effective negotiation strategies to increase profitability in your sales cycle. You will also learn what it takes to develop and build mutually beneficial negotiation relationships, as well as best practices in improving your negotiation communication among new and
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Sales Negotiations Negotiation Strategies
In Negotiation Strategies, you will learn about common negotiating strategies, factors that should be considered when choosing a strategy, and how to create the proper atmosphere for negotiations. You will also learn about elements that can derail negotiations as well as guidelines to help keep them on track. In addition, you will learn how to deal with demanding clients and how to adapt when
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Assessing Customer Behavior
In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in
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Technical Support Agent Skills Simulation
Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson
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Internal Customer Service Conflict and Complaints Simulation
...rvice. Special emphasis will be placed on the participant's ability to nurture a customer service environment that is open to and accepting of conflict and complaints. The Internal Customer Service: Conflict and Complaints Simulation comprises four scenarios and is based on the SkillSoft series "Internal Customer Service." Throughout the simulation links are provided to t Managers, supervisors,
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Identifying Your Customer s Expectations
...es generate customers' expectations, and how your company's ability to fulfill expectations at various levels impacts on customer satisfaction. Too often, the service that customers receive is based more on the needs of the company than the wants of the customer. For example, customer interface technologies are usually introduced to save on costs, and keep prices competitive. Companies believe
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Using Surveys to Measure Customer Satisfaction
...ve feedback, you need to gauge how they rate your company's ability to deliver them. This course concentrates on the techniques required to do this accurately and appropriately with the resources available to you. The first lesson explains why it's imperative that you have firm objectives for the survey in mind before you embark on a project to measure customer satisfaction, whether this is
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Succeeding Through Teamwork Tune Into Team Communication
This course helps learners enhance team communications by strengthening their own listening skills and ability to interpret non-verbal messages. Professionals who want to work more effectively with others to achieve shared goals.
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Evaluating Internal Assignments
So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This
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Evaluation and Review
So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This
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Diagnosing and Planning
Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the
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Internal Consulting Skills
What skills do you need to be a successful internal consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your
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Critical Thinking Skills for Managing
Rational decision making is linear and is what you do when you put your facts in order. Intuition is looking at those facts and trying to see a pattern-and the patterns aren't always evident because the patterns aren't always linear. The two together are an extremely powerful combination. Joel Kurtzman, President, Kurtzman Associates and former editor, Harvard Business Review. The Critical
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Personal Accountability Working for Your Inner Boss
Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform
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Goals and Goal Setting
Most achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet
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Business Professionalism Simulation
Everyday business activities require a determined effort to fulfill. Schedules must be kept; deadlines must be met. To ensure productivity remains on target, business professionals must possess refined skills in setting priorities, managing daily tasks, and maintaining personal accountability. The Business Professionalism Simulation is designed to enable participants to develop the skills
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Enhancing Your Listening Skills
Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your
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Giving Feedback A Manager s Guide
The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the
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Effective Use of Feedback for Teams Simulation
Effective feedback is an essential element of successful teamwork. Periodic reviews and discussions of how the team is performing, how individuals are contributing to the team's performance, and how the team is being managed, are all vital to ensuring that the team continues to perform at peak level. As a team leader, your ability to give and receive feedback will seriously impact the
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Optimizing Email at Work
In today's business world, e-mail is used to do everything from processing orders to supplying information. Because of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in
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Emotional Intelligence at Work
What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and
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Preparing an Effective Internal Business Case Simulation
For the purposes of this simulation, you are a senior product line manager of women's apparel for Zenith Athletics a national manufacturer of athletic gear and clothing. When an ambitious subordinate proposes a major market-research project geared toward the creation of a new line of mom-and-tot exercise apparel, you offer your assistance in the preparation of a business case. Tasks focus on the
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The Process of Interpersonal Communications
It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of
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Communication Skills for Successful Management
Effective communication is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal
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Managing Managers
Senior managers provide a vital connection between organizational leadership and frontline management. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that
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Coach with Confidence Simulation
Dulce Confections is known for its innovative management style. You are a food scientist responsible for developing new, or improving existing, candy lines based on marketing specifications. Unsatisfied with simply following written specifications, you keep in close contact with the marketing managers and occasionally speak directly to focus group participants to clarify vague and subjective
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PrimeDiversity Management Corporate Diversity Drivers
This course introduces learners to the organizational benefits of managing diversity, and the consequences of not doing so. The requisite shifts in management perspective are also discussed. Business leaders and managers who want to work more effectively with colleagues and subordinates whose backgrounds, experiences, and perspective differ from their own.
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Communicating a Shared Vision
If you can dream it, you can do it. Walt Disney's words ring as true today as they did many years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and
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Effective Hiring and Interviewing Skills Simulation
...rviewing Skills Simulation serves to test the participant's ability to prepare and conduct an effective interview, handle manipulative candidates, and evaluate applicants. The Effective Interviewing Skills Simulation comprises five scenarios and is based on the SkillSoft series "Effective Hiring and Interviewing Skills." Throughout the simulation, links are provided to the following SkillSoft
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Analyzing Cash Flow Statements
...ow statement analysis focuses on determining your company's ability in the following four areas: (1) ability to meet short-term obligations and to efficiently generate revenue, (2) ability to generate future revenues and meet long-term obligations, (3) ability to provide financial rewards and attract and retain financing, and (4) ability to generate positive market expectations. Individuals who
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Lean Tools
At its heart, being Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques, organizations can become more competitive, agile, and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In
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Communication Skills and Project Management
An essential element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also
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Introduction to UNIX
...together. It also discusses the UNIX operating system's ability to support more than one user and to do more than one thing at a time. The following tasks are covered; logging in, logging off, running programs, creating files, setting the terminal type, changing or assigning a password, and communicating with other users. The student will also be introduced to how the system organizes
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Cisco ISCW 1 0 Network Connectivity
To recognize Cisco architectural framework models and network requirements, and how remote connections are established Network administrators; network engineers; network managers; systems managers; network designers who wish to validate their ability to install, configure and troubleshoot converged local and wide area networks with 100 to 500 nodes
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