Instructor Led Sales Training Classes

CCNA - INTROICND Course Cisco Certified Network Associate- Accelerated (CCNA-ACC) is part of the recommended learning path for students seeking the Cisco Certified Network Associate (CCNA), Cisco Certified Internetworking Professional (CCIP), Cisco Certified Network Professional (CCNP), Cisco Certified Design Professional (CCDP), and Cisco Certified Internetwork Expert (CCIE) certifications. Associated Certification:  more...

Cisco Unified Voice Portal Implementation ...for designing CVP deployments * Systems Engineers and Sales Engineers who are responsible for recommending and deploying CVP * Partners involved with implementing ICM deployments that require the features and functionality of CVP Course Objectives After completing this course, the student will be able to: * Explain the components, function and call flow of a CVP solution when  more...

CCVP Bootcamp Training The CCVP Bootcamp course is a 15-day, lab-intensive course designed for delivery by HBFITES. This task-oriented course teaches the knowledge and skill needed to achieve the CCVP certification. CCVP Bootcamp combines the following courses: Cisco Voice Over IP (CVOICE), Cisco Voice Gateways and Gatekeepers (GWGK), Cisco IP Telephony (CIPT 1), Cisco IP Telephony Part 2 (CIPT2), Implementing Cisco  more...

CVOICE - Cisco Voice Over IP Training CVOICE Course Description Course Content CVOICE 5.0 is the first course in the Cisco Voice Professional Curriculum, a curriculum track that starts at the basics of packetized voice and builds up to a true voice professional level. CVOICE lays the foundation for gaining hand-on skills and significant understanding of packet telephony by presenting the technologies that are common for both  more...

Cisco IP Contact Center Course Description This 12 day course is intended for personnel who will implement, configure and support the Cisco IPCC Product. The course covers ICM, CIPT, IPCC, and IP-IVR v3.1.2. It is based on the 6.0 ICM Release and CCM 4.0. Due to the accelerated nature of the class, not all material in the student manuals for each course will be reviewed in class. Students will have opportunities to  more...

ADMINISTRATING CISCO CALLMANAGER Lesson 1: Reviewing Telephony and IP Phones This lesson discusses Cisco IP telephony and legacy telephony components. Cisco IP telephony makes up part of the Cisco Architecture for Voice, Video, and Integrated Data (AVVID). The Cisco AVVID focus emphasizes a converged network, converging voice, video, and data. Cisco IP telephony, centered on Cisco CallManager, converges voice and data networks.  more...

CISCO CALLMANAGER MCS BOOTCAMP CCM Course Description System engineers must be able to integrate Cisco's AVVID solution to meet customer voice and data requirements. This is an extensive, five-day, instructor-led course with a lab consisting of four equipment pods. Each pod simulates an enterprise with two branch offices that students configure over the course of the week. This course provides system engineers with the  more...

Advanced AVVID Troubleshooting and PBX Integration Advanced AVVID Troubleshooting and PBX Integration AATPI Course Description AATPI is a follow-on course to the Cisco Call Manager MCS Bootcamp (CCM) intended for engineers who must troubleshoot an IP Telephony network. In the course, students will integrate the major network components such as routers and switches with an IP Telephony solution. They will also integrate the call processing  more...

Lean Six Sigma ...es from various perspectives- Human Resources, Marketing, Sales, Operations, Construction, Government, Finance, and IT. Specific topics include: Maximizing Business Value, Critical to Quality, Voice of the Customer, Measurement Systems, Data Collection Plans, Design of Experiments, Analysis, Process Control, and Response Plans. Students who are interested in mastering the Six Sigma  more...

MS PowerPoint Intermediate - Advanced ...ore animation effects and movie inserts Target Students: Sales persons, Secretaries, Personal Assistants etc. Prerequisites: Windows xp/2003/2007/ MS Word xp/2003/2007 Basic / Ms PowerPoint xp/2003/2007 Basic Delivery Method: Instructor-led, group-paced, classroom-delivery learning model with structured hands-on activities. Benefits: Creating more professional presentations What s Next:  more...

MS PowerPoint Basic - Intermediate ...rk with slides, graphics and animation. Target Students: Sales persons, Secretaries, Personal Assistants etc. Prerequisites: Windows xp/2003/2007/ MS Word xp/2003/2007 Basic Delivery Method: Instructor-led, group-paced, classroom-delivery learning model with structured hands-on activities. Benefits: Being able to create an entire presentation for products, services or company profiles.  more...

MS Word level 2 ...ore animation effects and movie inserts Target Students: Sales persons, Secretaries, Personal Assistants etc. Prerequisites: Windows xp/2003/2007/ MS Word xp/2003/2007 Basic / Ms PowerPoint xp/2003/2007 Basic Delivery Method: Instructor-led, group-paced, classroom-delivery learning model with structured hands-on activities. Benefits: Creating more professional presentations What s Next:  more...

Introduction to Neuro-Linguistic Programming (NLP) Consider, for a moment, how much more incredible and EASY your life could be...Take a few seconds and ponder making more money, getting your ideas heard (and accepted), enjoying healthier relationships, being happier and more fulfilled, improving your health...Are you committed to being exceptional in your work and your life? Then join us for a mind-altering, life changing, awe-inspiring weekend  more...

Sage ACT! ...Clearing Activities In All Three Views Introduction To Sales & Opportunities - Creating A New Sales And Opportunity - Editing Sales And Opportunities - Closing A Sale Won Or Lost - Running Basic Sales And Opportunity Reports Using The Contact List - Changing The View Of The Contact List - Finding Contacts With The Contact List - Using The Tag Mode In The Contact List - Editing  more...

Introduction To Sage Line 50 ...ccounts/Opening Balances Data Entry Routines Recording Sales/Purchase invoices/credit notes Recording Bank Payments/Receipts Error Correction Routine for Correcting/Reversing errors VAT Return Production/Reconciliation of VAT Return Data Security Backup & Restore Data Check/Verify Data Management Reporting & Key Performance Indicators Sales & Purchase Ledger  more...

Sage Instant/ Sage Job Costing ...s/Opening Balances Data Entry Routines - Recording Sales/Purchase invoices/credit notes - Recording Bank Payments/Receipts Error Correction - Routine for Correcting/Reversing errors Vat Return - Production/Reconciliation of VAT Return Data Security - Backup & Restore Data - Check/Verify Data Management Reporting & Key Performance Indicators - Sales  more...

Mastering Microsoft Excel With our Mastering Microsoft Excel training course, students will learn how to build interactive spreadsheets that can be integrated with almost any business intelligence system. Our techniques for creating automated reports will enable any business analyst to create powerful customer report cards that can be shared throughout the organization, for a comprehensive understanding of the customer's  more...

Enhancing My Effectiveness Using MINDEX Thinking Styles A Powerful Tool for Transformation... Our thinking style is our characteristic way of processing information. It's the way we acquire our knowledge, organize our thoughts, form our opinions, solve problems, make decisions, plan, and express ourself to others. The Mindex Thinking Style Profile enables a person to better understand his or her primary patterns of thought. Based on a combination of  more...

Teamwork Training: Team Orientation and Shared Visioning Session ...n be typical of some Senior Management Teams such as in sales). Benefits: - Creates a Shared Vision - Delivers Clarity on Team Purpose and Protocols; providing a Standard of Conduct to be referred back to in the future if needed - Prompts Dialogue on Common Issues & Challenges - Builds Natural Collaboration in a Practical Environment - Integrates New Team Members - Develops Team Unity -  more...

NLP Practitioner Certification Training Accelerated NLP Practitioner Certification Training Course: 7 days or 130 hours flexible. We now offer modulised weekend trainings An individual without information cannot take responsibility; an individual who is given information cannot help but take responsibility Jan Carlzon Attend our fun and interactive NLP Training Seminar & become Certified as a NLP Practitioner! Learn the  more...

Presenting With Impact Do you - Look forward to presenting your ideas? - Deliver information that is remembered and acted upon? - Influence key decision makers? - Inspire people to take action? - Answer audience questions confidently? - Have presence and charisma? What would your life be like if you did? If you are serious about achieving excellence in your professional life, you will know that presenting  more...

Telemarketing Using A Telephone as a Sales Tool ...how to improve our selling skills. Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. The telephone can supplement, enhance, and sometimes replace other means of marketing and selling. This personal approach can dramatically increase your sales  more...

Elite Customer Service Module 26 # In this full day session, participants will discover many of the essential skills, qualities, behaviours and traits that will increase their ability to service their clients in a professional, socially acceptable and business like manner. # You will learn why it is important to take personal ownership of customer concerns, situations and challenges and show people that you truly care through  more...

Psychology of Selling ...kes you tick and provide you with a huge advantage in the sales profession over your greatest competition, yourself! # You will learn what it takes to get yourself up, keep yourself up and stay motivated and driven towards your goals and objectives. # Participants will explore programming and conditioning and learn secrets for gaining an unfair advantage in their sales career. # Ideal for  more...

Inside Selling Skills Module 27 In this session, participants will discover many of the essential skills, qualities, behaviours and traits that will increase their ability to service their clients in a professional and profitable manner. You will learn how to properly greet incoming callers and walk-in customers in order to make a connection, build rapport, earn their confidence and trust. Suited for those who want to learn how  more...

BusinessVision - Level 2 BusinessVision provides business management and accounting solutions for small and mid-sized companies and offers sophisticated tools, previously only available to large corporations. Level 2 Topics Include: * Inventory control * Bill of material * Order entry * Sales analysis * Purchase orders * Purchase analysis  more...

Essentials of Captivate 3 - 2 Days Using Captivate 3, you can capture screen shots on your computer and quickly turn them into lessons (movies) that can be delivered via the Internet. The lessons you create can be fully interactive--you can add images, captions, rollovers, clickable areas, typing areas and sound effects. In this course, you will use Adobe Captivate 3. 0 to develop demonstrations and interactive simulations of  more...

Word and Excel 2003 XP Essentials In Microsoft Word learn the basics of entering text, the File, Save As command, opening and editing a document, scrolling in a document, searching in a document, AutoCorrect, selecting text, moving and copying text, basic character and paragraph formatting. Particular attention is paid to three essential skills - using tabs, tables and mail merging. In Microsoft Excel, start with the basics,  more...

Microsoft Excel 2003 XP Level I Start with the basics, including elements of Excel screen, simple formulas (Sales-Expenses=Profit), operators: + - = / * ^, cut, copy, paste using toolbar, menu bar, mouse and keyboard, working with workbooks, worksheets, tabs, moving/ copying worksheets, formatting labels and values, AutoFormat; basic functions (SUM, AVG, MIN, MAX, NOW), printing, calculating percentages, relative/ absolute cell  more...

Microsoft Excel 2003 XP Level II Start with the basics, including elements of Excel screen, simple formulas (Sales-Expenses=Profit), operators: + - = / * ^, cut, copy, paste using toolbar, menu bar, mouse and keyboard, working with workbooks, worksheets, tabs, moving/ copying worksheets, formatting labels and values, AutoFormat; basic functions (SUM, AVG, MIN, MAX, NOW), printing, calculating percentages, relative/ absolute cell  more...

Quickbooks Accounting Training Participants will learn to create a new QuickBooks company, add/ edit information to company lists, open/ use registers for balance sheet accounts, reconcile chequing account, track credit card information, invoice customers, create sales orders, generate customer statements, work with asset and liability accounts, track fixed assets, do accounts payable, create/ customize report and graphs, set  more...

Quickbooks 2008 Training - Introductory Level 1 Day Our introductory Quickbooks training course will teach you the fundamental skills needed to get the most out of your bookkeeping system. Course agenda * Tour QuickBooks 2008 using the Home Page and one-click navigation centres * Get organized (accrual accounting, terms, checklists) * Set up Customers and Vendors * Manage Customers (invoicing, credits, payments,  more...

Marketing and Sales ...n effective, low-cost, and non-cost strategies to improve sales, develop your companya s image, and build your bottom line. LEARNING OBJECTIVES * Recognize what we mean by the term a marketing.a * Discover how to use low-cost publicity to get your name known. * Know how to develop a marketing plan and a marketing campaign. * Use your time rather than your money  more...

No Pressure Prospecting ~ Sales prospecting seminar in Toronto ...salespeople", but that doesn't mean they are bad people. In fact, most people feel it's okay to lie to get rid of a "salesperson". Do you sound too much like a "salesperson" or a "telemarketer" when you call a prospect? Consider whether you always tell the truth to a salesperson. Our first impulse is to be wary of a salesperson, so why would we be surprised when our prospects aren't completely  more...

Personality Patterns and Profiles Module 1 ...ions for how to leverage this information to improve your sales results, interact successfully with a broader range of people and gain more enjoyment out of your sales career. Who Should Attend: * Anyone who is new to professional selling and looking for the tools, techniques and advantages that will get them off to a faster start in their sales career. * Those who wish to  more...

Sage Accpac for Windows Order Entry Order Entry makes customer orders, invoicing, and tracking an easy task. This course deals with entering orders and processing them, and tracking vital sales information. Topics Include: * Entering orders and adding customers during order entry * Adding salespersons and assigning salesEditing and invoicing partially shipped orders * Printing and customizing  more...

Overcoming Objection - Nailing the Sale ...sales professionals you are always looking for ways to overcome customer objections and close the sale. This workshop will help you plan, prepare and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter and improve your batting average at closing the sale. LEARNING OBJECTIVES Workshop participants will be able to:  more...

Prospecting Lead - The Key to Success ...sales success. Your success today is a result of the prospecting you did six months ago. In this one-day workshop, you will become skilled at networking and learn the 80/ 20 rule. After the workshop, you will know who to target and how to target them, and remember to do some prospecting every day through warming up cold calls, following up on leads, or networking. You will also build your  more...

Building Relationships With Success ...ss of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market. Discover the benefits of developing a support network of connections: * Understand how building relationships can help you develop your business base.  more...

Telemarketing - Using A Telephone as a Sales Tool The telephone can supplement, enhance, and sometimes replace other means of marketing and selling. This personal approach can dramatically increase your sales success. This one-day workshop will help you hone your communication skills, your ability to persuade, and your ability to personalize each sales call to the person and to each situation.  more...

Sage Accpac for Windows Inventory Control In this course you will learn how to use this module to keep track of stock levels, inventory receipts, shipments, returns and adjustments. Topics Include: * Entering and tracking inventory items for any number of locations * Configuring units of measure * Costing items * Setting prices * Printing and customizing reports * Sales history  more...

Dynamite Sales Presentations ...sales presentation begins with conveying to the customer that you have a comprehensive understanding of their needs and that your products and/ or services are a perfect solution for them. The way to assure customers that you are going to help solve their business problems is by a thorough analysis and understanding of their current business circumstances and a demonstration of your in-depth  more...

Quickbooks 2008 Training - Introductory Level (1 Day) QuickBooks 2008 Introduction is right for me if I want to know how to: * Save time and eliminate transaction errors for new users * Train new staff faster and answer their QuickBooks questions * Build confident and increase my comfort level with small business accounting Course agenda * Tour QuickBooks 2008 using the Home Page and one-click navigation centres * Get  more...

Quickbooks Accounting Training Participants will learn to create a new QuickBooks company, add/edit information to company lists, open/use registers for balance sheet accounts, reconcile chequing account, track credit card information, invoice customers, create sales orders, generate customer statements, work with asset and liability accounts, track fixed assets, do accounts payable, create/customize report and graphs, set up  more...

Delivering Powerful Presentations - The Professional Advantage ...sales performer and consistently outsell your competition? Are you in a management position and would like the ability to communicate more effectively with your peers and senior management? Are you a project manager, supervisor, or team leader, and need to present an overview of your next major assignment? If so, then this course may be for you. The learning objectives for this course will  more...

Quickbooks Accounting Training Seminar This powerful enterprise total solution software will help you gain control of business finances and your entire operation. QuickBooks provides sophisticated tools to track and better manage your business. Its flexible report functionality makes it appropriate for owners, controllers or support staff to use. Learn how to create a QuickBooks company, enter sales, generate invoices and estimates,  more...

Cold Calling for Women Opening Doors and Closing Sales Learn how to: o Eliminate a Telephone Terrora and a Call Reluctancea o Change your calls from cold calls to introductory calls and why your prospects will welcome the difference o Use your ability to build relationships to build rapport and respect with your prospects o Listen actively and use intuition to connect with your prospect o Speak  more...

Negotiation Skills ...sales scenarios in which your client, your company and you all walk away from the negotiation table feeling satisfied with the final outcome. Learn how to make negotiation easy, enjoyable and fun by attending this presentation! Anyone who is new to professional selling and looking for the tools, techniques and advantages that will get them off to a faster start in their sales career should take  more...

Powerful Sales Presentations Role Playing Must Attend Theory In this workshop, you will learn how to take the critical information uncovered during the interview process and then tailor your presentation to the needs outlined by the prospect. Individuals working on their own with no management support or training and a need to seek outside assistance for coaching and training purposes should take this course. There is a prerequisite that should be taken  more...

Asking for the Order In this workshop we will discuss the reasons why many people struggle when it comes to asking their customers for the business and closing the sale. This session will educate you on the psychology and benefit of trial closes and how to use them in a sales presentation to help your prospects make a favourable decision.Anyone who is new to professional selling and looking for the tools, techniques  more...

Powerful Sales Presentations Theory This course is intended for those wanting to learn a systematic approach to presenting that will simplify their presentations and make it easier to deliver their message in a professional, logical manner. Participants will learn techniques to improve their communication skills. Participants will explore Important facts about how people learn, retain information and make decisions.We will also  more...

Understanding Internet and Search Engine Marketing Description: Provides in-depth basic and intermediate how to knowledge and sales skills and techniques for using online advertising to its full potential. Geared specifically to have significant impact on your bottom line. After this class you will know exactly what is right and wrong about your online message and marketing efforts. You will also know exactly were to spend your money for maximum  more...

Essentials of Captivate 3 - 2 Days Description: Using Captivate 3, you can capture screen shots on your computer and quickly turn them into lessons (movies) that can be delivered via the Internet. The lessons you create can be fully interactive--you can add images, captions, rollovers, clickable areas, typing areas and sound effects. In this course, you will use Adobe Captivate 3.0 to develop demonstrations and interactive  more...

High Impact Presentations Whether you are persuading colleagues, selling a client or energizing a team, the power of your presentation makes the difference between success and failure. The experience in this seminar is as close as you can get to having a personal, public speaking coach. You present at least seven times over the course of two days. Your presentations are recorded and evaluated. And you get expert  more...

The Cold-Call Fast Start Bootcamp ...red Price: $4500.00 Seats Available: 2 Know where your sales are coming from every month Forecast sales based on your knowledge of the lead generation pipeline Systematically create surges in sales based on increasing your lead pipeline Identify where leads are getting stuck and devise strategies to un-stick your leads for higher conversions Understand what lead generation programs are  more...

Dale Carnegie Training Sales Advantage ...Sales Advantage Program gives you a sales process that is second to none. However, if that were all the course did, it would only take you halfway to the sale. That's because how you talk to your prospect, how you present yourself and how you relate to the customer are as important as the facts about your product or service. Sales Advantage is the only course that gives you these critical  more...

No Pressure Prospecting ~ Sales prospecting seminar in Toronto Location: Toronto Date: 2007-07-26 List Price: $385 Offered Price: $260.00 Seats Available: 2 What you will learn: * The 7 Integrated Keys to Sales Success * The 25 Most Powerful Rules of Prospecting * How to state your business to get a REAL prospect's attention * How to engage a prospect with NO PRESSURE * How to use "Voice Mail" to get prospects to call you back  more...

Visio Introduction-1 Day Location: City of Mississauga Date: 2007-04-17 List Price: $275 Offered Price: $175.00 Seats Available: 3 Visio is an easy-to-use graphics application especially suited for creating business graphics. Visio is best know for creating flowcharts, organization charts, calendars, office layouts, block diagrams, sales and marketing visuals and a variety of other business diagrams.  more...

Fireworks Introduction-2 Days Location: Toronto Date: 2007-04-16 List Price: $825 Offered Price: $575.00 Seats Available: 5 Over the last decade, the Internet has become a leading communication medium. As a result, Web page design, including graphics development, has become a priority for many businesses, increasing sales and marketing capabilities and improving company images. In this course, you will explore how to  more...

Outlook Introduction-1 Day Location: Toronto Date: 2007-04-11 List Price: $275 Offered Price: $190.00 Seats Available: 3 This course provides a solid introduction to the various aspects of Outlook. Outlook is more than just email, it is contact management, a log for projects and sales contacts, as well as a personal organizer. The objective is for the student to be able to integrate Outlook into his/her daily business  more...

Protecting Customer Privacy to Increase Sales Oct.18. Learn how to safeguard customer data to win more business. Free seminer at the Staples stores.  more...

Protecting Customer Privacy to Increase Sales Oct.19. Learn how to safeguard customer data to win more business. Free seminer at the Staples stores.  more...

Protecting Customer Privacy to Increase Sales Nov.2. Learn how to safeguard customer data to win more business. Free seminer at the Staples stores.  more...

Protecting Customer Privacy to Increase Sales Nov.6. Learn how to safeguard customer data to win more business. Free seminer at the Staples stores.  more...

Protecting Customer Privacy to Increase Sales Nov.9. Learn how to safeguard customer data to win more business. Free seminer at the Staples stores.  more...

Protecting Customer Privacy to Increase Sales Nov.23. Learn how to safeguard customer data to win more business. Free seminer at the Staples stores.  more...

Protecting Customer Privacy to Increase Sales Oct.11. Learn how to safeguard customer data to win more business. Free seminer at the Staples stores.  more...

Low Cost Marketing Tools Oct.16. Discover 10 inexpensive marketing tools proven to boost sales.Free seminer at the Staples stores.  more...

Low Cost Marketing Tools Nov.29. Discover 10 inexpensive marketing tools proven to boost sales.Free seminer at the Staples stores.  more...

Communications and Soft Skills September 12, 2006. Executive