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Influence Your Customer to Take Action and Buy on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Achieve the right personal chemistry throughout the selling process. Selling is a balance of give and take. You give your customer what they want to know about your product or service can do for them, and then they `take` it from you in exchange for a price. Most often referred to as closing, you ask them to make a decision by suggesting they take action. According to the old school of  more...
How to Build And Maintain Rapport With Your Clients on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...h your clients and get beyond small talk. Whether it`s a salesperson with customer, manager with employee, teacher with student or parent with child, rapport skills are the foundation for successful communications. As we think of rapport being a degree of harmony that we have with someone, it takes on powerful dimensions in developing relationships. And when a person is responsive to you and  more...
Bartending the Easy Way-Online on-line e-learning cbt (computer based) ...er ingredients. This class will prepare you to be a great salesperson, a customer service expert and an honest and valuable employee, skills that will help you succeed throughout life. The lessons taught are extremely beneficial to managers, waitresses and novice bartenders, also. Bartending the Easy Way-Online For those who are serious about becoming a professional bartender, this course  more...
From 123-CBT Computer Based Training
Telesales Communications on-line e-learning cbt (computer based) ...ace of dominance in the sales industry. As a professional salesperson, it is vital that you have effective telesales techniques.As a communications medium, the telephone has a dampening effect on our interpersonal communications. This course will help compensate for this effect by introducing you to the fundamentals of communicating over the phone and how to sell most effectively over the  more...
The Profession of Selling on-line e-learning cbt (computer based) Consider how the following definitions relate to a successful career in sales: Principle - a rule or code of conduct; Strategy - a careful plan or method especially for achieving an end; and Skill - a developed or acquired ability. These three terms help describe the difference between sales as a profession, and sales as simply a job. "The Profession of Selling" course is designed to present the  more...
Progressing through the Complex Sale on-line e-learning cbt (computer based) High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources.  more...
Field Sales Foundations on-line e-learning cbt (computer based) ... a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the basics of the field sales approach. You'll learn about its value and the importance of customer perceptions, premises for choosing the field sales approach, how it compares with a purely product-focused approach, and  more...
Planning Your Field Sales Approach on-line e-learning cbt (computer based) What factors mark the difference between mediocre and great field sales performance? One characteristic of highly effective field sales representatives is their ability to efficiently plan their sales approach for both existing customers and prospects, as well as managing their time and territories effectively. Planning Your Field Sales Approach provides practical tools for determining call and  more...
Preparing for Outbound Sales Calls on-line e-learning cbt (computer based) ...ost successful outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the inside sales  more...
Relationship Management - Preparing the Client Relationship on-line e-learning cbt (computer based) ... a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what specific roles you must fulfill to become a client's trusted advisor and how your emotional intelligence will assist  more...
Relationship Management - Building the Client Relationship on-line e-learning cbt (computer based) ... a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn how to create and conduct an effective needs assessment and how to turn this needs assessment into a shared vision with your client. You will also learn specific action items to help you build trust with a client, which will enable you to become a coach and ultimately an advisor to  more...
Sales Skills The Fundamentals on-line e-learning cbt (computer based)cd rom ... Determine your motivation for becoming a salesperson. Ask specific questions to understand people's decision-making practices. Simulation Overview: In this simulation, you will meet with Jack Sullivan, one of Icon's Regional Sales Vice Presidents, to discuss the fundamentals of the sales process. Through your  more...
Sales Skills Prospecting Addressing Needs on-line e-learning cbt (computer based)cd rom ...s. Establish your credibility as a salesperson. Recognize the importance of having business allies. Avoid using jargon when speaking with clients. List environmental factors that can influence sales calls. Simulation Overview: In this simulation, you will  more...
Sales Skills Developing a Winning Strategy on-line e-learning cbt (computer based)cd rom ...In this simulation, you will meet with Crystal Mathews, a salesperson and one of your co-workers in Icon's Web Services Department. Crystal has just been assigned to handle Shaunessey Imports, a potential client that is looking for a website design service. She is uncertain about how to consult with her client's representatives about the company's needs. As her peer, you must use the steps of  more...
Call Center Mgt Measuring Quality Performance on-line e-learning cbt (computer based)cd rom ...the Call Center Manager, you will meet with Paul White, a salesperson from VoiceRally, Inc., to discuss purchasing a VRU. Laura Dennis, the Director of Customer Service, will be sitting in on the meeting. This is your second meeting with Paul, and it has already been decided that Icon will purchase the equipment from VoiceRally. Your goal during the meeting is to choose the best VRU features  more...
From Serebra Learning Corporation
Progressing through the Complex Sale on-line e-learning cbt (computer based) ...ion that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources. Salespeople who are tasked with selling at an executive level and who are currently involved with obtaining and maintaining key/major accounts. Also, those salespeople wanting to move up into executive sales roles, and any sales managers with responsibility for coaching  more...
Preparing for the Executive-level Sale Simulation on-line e-learning cbt (computer based) You are a regional account representative with DME Corporation, a national direct mail service provider. Your company has recently made a large investment toward the goal of becoming a "one-stop" shop with its new Fulfillment Division. You are charged with selling the new fulfillment service to your existing client base, as well as prospecting for new accounts. As you begin preparing to sell the  more...
Territorial Account Sales Skills Simulation on-line e-learning cbt (computer based) ...salesperson for Soft Hands Shipping Company, a San Francisco, California based firm that specializes in the ground transportation of fragile items. You sell the company s shipping services to all types of organizations. Wine Cellar of California sells wine to restaurants throughout the state, and it becomes one of your target accounts. You will do some preliminary research on this company and  more...
Planning Your Field Sales Approach on-line e-learning cbt (computer based) ...led descriptions of the six customer buying roles a field salesperson typically encounters and tips for working effectively with each. This course demonstrates how to generate effective account profiles, emphasizing the information needed for effective field sales pre-call planning. Finally, the course offers tips for managing time, territory, and paperwork in ways that will enhance performance  more...
Field Sales Foundations on-line e-learning cbt (computer based) ... a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the basics of the field sales approach. You'll learn about its value and the importance of customer perceptions, premises for choosing the field sales approach, how it compares with a purely product-focused approach, and  more...
Relationship Management Building the Client Relationship on-line e-learning cbt (computer based) ... a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn how to create and conduct an effective needs assessment and how to turn this needs assessment into a shared vision with your client. You will also learn specific action items to help you build trust with a client, which will enable you to become a coach and ultimately an advisor to  more...
Relationship Management Preparing the Client Relationship on-line e-learning cbt (computer based) ... a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what specific roles you must fulfill to become a client's trusted advisor and how your emotional intelligence will assist  more...
Field Sales Skills Simulation on-line e-learning cbt (computer based) ...salesperson for a wholesale supplier of natural herbs and remedies called Vita-Boost. With allergy season right around the corner, Vita-Boost's latest product, Ally-Tabs, looks to be a promising product. These tablets are just as effective as a preventative measure as they are at treating symptoms. Since they are all natural, there are no side effects associated with taking the pills. Because  more...
Preparing for Outbound Sales Calls on-line e-learning cbt (computer based) ...ost successful outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the inside sales  more...
Sales Negotiations Fundamentals of Negotiation on-line e-learning cbt (computer based) In Sales Negotiations - Fundamentals of Negotiation, you will learn advanced ways to approach negotiation and how best to prepare effective negotiation strategies to increase profitability in your sales cycle. You will also learn what it takes to develop and build mutually beneficial negotiation relationships, as well as best practices in improving your negotiation communication among new and  more...
Sales Negotiations Negotiation Strategies on-line e-learning cbt (computer based) In Negotiation Strategies, you will learn about common negotiating strategies, factors that should be considered when choosing a strategy, and how to create the proper atmosphere for negotiations. You will also learn about elements that can derail negotiations as well as guidelines to help keep them on track. In addition, you will learn how to deal with demanding clients and how to adapt when  more...
From Bartending Pros
Bartending the Easy Way Online on-line e-learning cbt (computer based) ...r ingredients. This class will prepare you to be a great salesperson, a customer service expert and an honest and valuable employee, skills that will help you succeed in the real world of bartending and throughout life. The lessons taught are extremely beneficial to managers, waitresses and novice bartenders, also. According to the U.S. Department of Labor Bureau of Labor Statistics  more...
From Bob Hogue School of Real Estate
Florida Real Estate Online Post-License Course for Sales Associates on-line e-learning cbt (computer based)study at homecoursewareself directed Bob Hogue School of Real Estate Online Florida Post-License Sales Associate Course for Windows & Apple. This 45-hour course is approved and required for all sales associates on their first renewal by DBPR The cost of the course is $125 and includes all materials and the end of course school test. To learn more about the course visit http://hogue-school.com.  more...
Florida Real Estate Sales Associate Online License Class on-line e-learning cbt (computer based)study at homecoursewareself directed Bob Hogue School of Online Real Estate Florida Pre-License Sales Associate Course for Windows & Apple. The course is the starting point for a career in real estate in the Florida. This 63-hour course is approved by DBPR and will get you ready to take the state exam. The cost of the course is $245 and includes all materials and the end of course school test. To learn more about the course visit  more...
From California Real Estate License School
California Real Estate License School on-line e-learning cbt (computer based)courseware California Real Estate Exam - Exam Preparation All Accel California Real Estate School courses are approved by the California Department of Real Estate. Our exam preparation courses are offered for both the California real estate broker license and the California real estate salesperson license. Our commitment and dedication to your success have made us the leading California real estate school  more...
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