Instructor Led Sam Lloyd Training Classes

Assertiveness Training for Managers You have read or heard that about 70 of employees who quit their jobs do so to get away from their bosses Supervisors who are nonassertive fail to provide effective leadership and lose the respect of employees. Those who are aggressive alienate employees and breed resentment and retaliation. Helping your supervisors and managers become consistently assertive can improve performance, loyalty and  more...

Talent Management: Recruit & Retain Gen Y Employees 1-Hour Webinar program with Sam Lloyd. With a tighter job market, millions of Baby Boomers reaching retirement age, and a young generation with very different values and expectations, the pressure is on to change recruiting and management practices! Learn how to attract the new crop of younger employees and what you have to do to keep them!  more...

Respectful Relationships (The Positive Approach To Ending Harassment & Discrimination In The Workplace!) ... explains the laws in her fun and folksy style and either Sam Lloyd or Tina Berthelot teaches what to do and how to do it to assure that interactions are perceived by others as appropriate and respectful. If you are seen as respectful you will not be accused of harassment or discrimination! This training has been used by Colorado State Employees Credit Union, IHS Group, Inc., Markley Motors,  more...

Secrets of Super Service When was the last time you received really super customer service? Unfortunately, such experiences are rare. Does your organization provide excellence in customer service and would your customers think of you when asked this question? Do you and your team provide super service for your internal customers? Learn proven practical techniques to improve customer service in this results-focused  more...