Online San Francisco eLearning - Training Resources

Competitive Intelligence Researching Online ...ent of Icon's Computing Hardware and Software Division in San Francisco. She will discuss with you the fundamentals of using the Internet to increase your organization's competitive intelligence. Under Kristin's tutelage, you will identify the guidelines to follow and recognize the pitfalls to avoid when using the Internet to collect information. Unit 2: Taking Advantage of Online Technology  more...

Exit Interviewing Skills Preparing for an Exit Interview ...w: Over the past 36 months, Icon's San Francisco Computing Hardware and Software Division has been experiencing an increasing employee turnover rate. It is now up to 17 percent, and upper management has created a task force to find a way to lower that rate. As the Human Resources Director, you were assigned to the task force along with Jessica Stone and Terry Jones. Your  more...

Exit Interviewing Skills The Termination Process ... of Icon's laptop and desktop computer assembly in Icon's San Francisco Computing Hardware and Software Division. As a Key Operator for Icon, Nick Simmons will have three primary responsibilities. Icon's commitment to quality requires that Nick's assembly work will have no more than a two-percent defect rate, with a one-percent defect rate being considered ''good'' performance. Your goal for  more...

360-Degree Feedback Implementing a 360-Degree Program ...ith Robin Carlson, the Human Resources Director in Icon's San Francisco Computing Hardware and Software Division. As a Human Resources Manager, you are in charge of helping the division implement a 360-degree feedback program to evaluate employee performance. The program will first be run as a pilot program in the Marketing department. Robin has asked to meet with you to go over how you intend  more...

360-Degree Feedback Max the Benefits of 360-Degree Feedback ...ningham, the Director of Human Resources in Icon a a s San Francisco Computing Hardware and Software Division. As a Human Resources Manager, you are in charge of implementing a 360-degree feedback program, and John wants to make sure you have correctly planned how to enhance the use of the feedback at the end of the program. He will ask you a series of questions about how you plan to use  more...

Leadership Development Goal Setting ...erations Managers of the new West Coast branch opening in San Francisco. You will be discussing equipment and training problems the managers have encountered while preparing for the opening. Unit 3: Managing Goal Achievement (0.5 - 1 hour) Establish commitment for achieving goals. Maintain support for goals. Identify the  more...

Women in Leadership Developing a Leadership Path ...oper in Icon's Computer Hardware and Software Division in San Francisco. She has asked to meet with you as an Employee Assistance Program representative because she is experiencing a conflict between the demands of her personal and professional lives. As a result, she feels frustrated and overwhelmed and believes that she is not fulfilling her personal and professional duties adequately. As an  more...

Strategic Decision Making Advanced Decision Making ...ll meet with Greg Baldwin, the Training Manager in Icon's San Francisco Division. You are about to take the lead on an important project that could have far-reaching effects on the company. Greg has asked to meet with you to ensure that you are prepared manage the complex decisions that you and your team will have to make in the coming months. He will ask you a series of questions regarding how  more...

Virtual Team Mgmt Managing Virtual Team Relationships ...to hold a start-up meeting. One of the team members is in San Francisco and another in London. You and the two other team members are in Chicago. Icon is introducing a new product line, and your team needs to develop a new trade show display for the new product line. In the meeting, you need to display abilities needed for effective virtual team management while avoiding things that will hamper  more...

Project Teams Participating on a Project Team ...ent of Icon's Computing Hardware and Software Division in San Francisco. This team has been assembled by upper-management to assess the effectiveness of the billing software used by the Accounts Receivable Department and determine what updates and changes need to be made to it. The objective of the team is to make the software more time-efficient and user-friendly. Unit 2: Project Team  more...

Essentials of Business Law Contract Law ...tment who sounds upset. One of her employees has left the San Francisco office of Icon and started his own software development company in southern California and she wants to meet with you to discuss her options. The employee argues that the contract restrains his trade, which makes the contract invalid. John Cunningham will also sit in on the meeting. During the meeting, you will need to  more...

Administrative Assistant Skills Excelling as an Admin Assistant ...strative Assistant in the Accounting Department of Icon's San Francisco Division. Anita Cobb, your supervisor in the department, has asked to have a quick meeting with you. The department is about to enter a very busy time of the business year, and while Anita has confidence in your technical ability to handle the work, she wants to make sure you're prepared to deal with the stress that this  more...

Organizational Learning Transferring Knowledge within an Org ...ems in Icon's Computing Hardware and Software Division in San Francisco. It's time for your department to choose a new knowledge management system. Ronald wants to make sure you understand the different variables you must be aware of before you begin the process. He will ask you a series of questions about what types of knowledge management tools are available and in what circumstances they are  more...

Executive Level Leadership Change The Executive Leader Executive Level Leadership: Change and the Executive Leader addresses the change process, ways to identify resistance to change, and how to overcome that resistance. In addition, this program covers trust-building methods, power-sharing techniques, and how to keep employees informed during the change process. This program also covers pitfalls to avoid during the change process. Learn To  more...