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From itie Knowledge Solutions
Software Testing and Automation
itie Knowledge Solutions is a software testing and consultancy company based in Bangalore, India. itie Knowledge Solutions is engaged in providing quality software solutions and services to prestigious clients around the world. itie Knowledge Solutions is the brainchild of software technocrats with proven track record of managing & executing software assignments to the satisfaction of clients.
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From Simons-White & Associates, Inc.
Beyond Customer Satisfaction To Customer Value
...l be able
to:
Outline the Value of Customer Service & Satisfaction
Draft a personal Vision Statement that will ensure a customer focus
Create a model to identify internal and external customer & supplier requirements
Discuss measurements to define and improve current customer satisfaction levels
Understand the importance of customer responsiveness
Create a personal plan for
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...l be able
to:
Outline the Value of Customer Service & Satisfaction
Draft a personal Vision Statement that will ensure a customer focus
Create a model to identify internal and external customer & supplier requirements
Discuss measurements to define and improve current customer satisfaction levels
Understand the importance of customer responsiveness
Create a personal plan for
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Quality Function Deployment (QFD)
Course Description:
In today's fiercely competitive market, quality and the customer are tightly intertwined. Customers are demanding consistently higher performance quality products at lower costs. Delivering quality to customers while designing and producing new products ahead of the competition is a steep challenge facing many companies today. This is a general course that will introduce the
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Course Description:
In today's fiercely competitive market, quality and the customer are tightly intertwined. Customers are demanding consistently higher performance quality products at lower costs. Delivering quality to customers while designing and producing new products ahead of the competition is a steep challenge facing many companies today. This is a general course that will introduce the
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From Contacts Plus
AT&T Certificate for Call Center Team Leaders
...proved performance, increased sales and enhanced customer satisfaction. Let us help you make that investment with Educational Services, designed to improve the skills and a professional capabilities of your Contact Center and agents.
Here s a five days solution that will instantly improve your Team Leader performance.
The overall approach is to address core competencies and skill sets
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...proved performance, increased sales and enhanced customer satisfaction. Let us help you make that investment with Educational Services, designed to improve the skills and a professional capabilities of your Contact Center and agents.
Here s a five days solution that will instantly improve your Team Leader performance.
The overall approach is to address core competencies and skill sets
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Customer Focused Selling Skills
Customer-focused Selling is comprehensive and flexible sales development programs that will train your sales force to build successful business relationships by helping customers achieve both their business and personal objectives. Customer-focused Selling teaches your team a plan for developing an understanding between the customer and your salespeople throughout the sales process.
Key
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Customer-focused Selling is comprehensive and flexible sales development programs that will train your sales force to build successful business relationships by helping customers achieve both their business and personal objectives. Customer-focused Selling teaches your team a plan for developing an understanding between the customer and your salespeople throughout the sales process.
Key
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Customer Loyalty and Retention Program
... program, you will learn about each facet of the customer satisfaction measurement process, from determining objectives and cost justification through design, execution, and application of the results to your organization's customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey, if you are about to embark upon a
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... program, you will learn about each facet of the customer satisfaction measurement process, from determining objectives and cost justification through design, execution, and application of the results to your organization's customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey, if you are about to embark upon a
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Customer Relationship Management
...lications will notice a large increase in sales, customer satisfaction, and simply the overall success of the business.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Understand CRM definitions and concepts
Realize why CRM is essential to the future of your company
Understanding of the latest strategies that can lead
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AT&T Certification for Managers
The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you
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From SETTEC
Business Process Reengineering
...e indicators like cost, quality, cycle time, and customer satisfaction. The latest information technology is implemented in new designs to provide breakthrough results in the vital performance measures. BPR has gained, over the past decade, wide acceptance as a result of its documented successes. It is proven to be the best response to fierce competitions, demanding customers, and fast changing
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...e indicators like cost, quality, cycle time, and customer satisfaction. The latest information technology is implemented in new designs to provide breakthrough results in the vital performance measures. BPR has gained, over the past decade, wide acceptance as a result of its documented successes. It is proven to be the best response to fierce competitions, demanding customers, and fast changing
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Ensuring Customer Satisfaction
* Introduction to Customer Service
* Calming Upset Customers
* Internet Customer Service Skills
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* Introduction to Customer Service
* Calming Upset Customers
* Internet Customer Service Skills
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ISO 10002 Guide for Customer Handling
... customer. ISO 10002: 2004, Quality Management - Customer Satisfaction - Guidelines for Complaints Handling in Organizations, the standard is complete enough for stand-alone implementation, or in support of other quality management and customer satisfaction tools, including Customer Relation Management and Six Sigma. The standard gives complete guidance - including principles, issues for
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... customer. ISO 10002: 2004, Quality Management - Customer Satisfaction - Guidelines for Complaints Handling in Organizations, the standard is complete enough for stand-alone implementation, or in support of other quality management and customer satisfaction tools, including Customer Relation Management and Six Sigma. The standard gives complete guidance - including principles, issues for
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Customer Service Excellence
A course designed for front office personnel and all staff dealing with customers to improve their ability to achieve customer satisfaction. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors. The course will include role playing session for each employee category to emphasize course objective.
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A course designed for front office personnel and all staff dealing with customers to improve their ability to achieve customer satisfaction. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors. The course will include role playing session for each employee category to emphasize course objective.
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Human Resources Management
This course is designed for all managers who relay on their personnel performance to improve their ability to achieve customer satisfaction and their business goals. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors. The course will include role playing session for each employee category to emphasize course objective.
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This course is designed for all managers who relay on their personnel performance to improve their ability to achieve customer satisfaction and their business goals. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors. The course will include role playing session for each employee category to emphasize course objective.
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From JCS Computer
Administering ACt
...ering ACT! Learn how to maximize your ACT! software. Your Satisfaction Guaranteed or you come back for FREE! This class covers features found in both Premium and Standard versions of ACT! Software.
Locations:
Arlington Heights, IL
Southfield, MI
Brentwood, MO
Taught by a Sage Certified ACT Premier Trainer and hands on so you can learn how to setup up and administer data base security,
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From Bold New Directions
Coaching Skills For Leadersa
...
a Develops a more positive team culture
a Deepens satisfaction through living values
Day One - Morning
a Safety, Confidentiality and Courage
a Current Staff Challenges
a Leadership Defined
a Life Purpose
a State of Life and Creating Balance
a Changing The Minda s Blueprint
a Coaching Defined
a DISC Personality Profile
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...
a Develops a more positive team culture
a Deepens satisfaction through living values
Day One - Morning
a Safety, Confidentiality and Courage
a Current Staff Challenges
a Leadership Defined
a Life Purpose
a State of Life and Creating Balance
a Changing The Minda s Blueprint
a Coaching Defined
a DISC Personality Profile
more...
From Meirc Training and Consulting
Re-engineering Your Organization A Road Map to Business Process Improvement - Quality and Productivity
Understand the terminology and benefits of re-engineering.
Distinguish between analysis from a functional view and a process view.
Build an understanding of the approach and techniques to apply when processes need to be re-engineered.
Maximize customer satisfaction by matching process design to customer needs.
Redesign workflow and structure successfully within the business.
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Understand the terminology and benefits of re-engineering.
Distinguish between analysis from a functional view and a process view.
Build an understanding of the approach and techniques to apply when processes need to be re-engineered.
Maximize customer satisfaction by matching process design to customer needs.
Redesign workflow and structure successfully within the business.
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Customer Loyalty Strategies and Measurement - Dubai
...gram, participants will be able to:
Understand customer satisfaction, retention, loyalty and measure them in a meaningful and systematic way.
Include a profitability dimension to any customer loyalty strategy.
Plan, manage and analyze impact-full customer satisfaction surveys.
Define customer segments, profiles and models for maximum strategic as well as tactical impact.
Create Customer
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...gram, participants will be able to:
Understand customer satisfaction, retention, loyalty and measure them in a meaningful and systematic way.
Include a profitability dimension to any customer loyalty strategy.
Plan, manage and analyze impact-full customer satisfaction surveys.
Define customer segments, profiles and models for maximum strategic as well as tactical impact.
Create Customer
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Total Quality Management - Quality and Productivity
Understand the importance of quality models.
Understand TQM philosophy.
Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.
Discuss other widely used improvement methodologies.
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Understand the importance of quality models.
Understand TQM philosophy.
Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.
Discuss other widely used improvement methodologies.
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Human Resources Management - Advanced Training
By the end of the program, participants will be able to:
Define human resources and its main functions.
Define the link between business strategies and Human Resources.
Learn the reasons behind employee turnover and the main tools and techniques for improving employee job satisfaction and retention.
Evaluate the results of Training & Development through the use of Key Performance Indicators.
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By the end of the program, participants will be able to:
Define human resources and its main functions.
Define the link between business strategies and Human Resources.
Learn the reasons behind employee turnover and the main tools and techniques for improving employee job satisfaction and retention.
Evaluate the results of Training & Development through the use of Key Performance Indicators.
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Total Quality Management TQM Toolbox for Continual Improvement
' This program is designed for Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance. This program is worth 25 NASBA CPE?s. Understand the importance of quality models. Understand TQM philosophy. Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.
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Advanced Human Resources Management
This program is designed for Human Resources managers and senior professionals in the function who seek to broaden their knowledge and improve their skills in the key functions of HR. Also those who are responsible for evaluating HR and its effectiveness in the organization. The program is also suitable for those employees who are targeted for development/promotion within the HR function. This
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This program is designed for Human Resources managers and senior professionals in the function who seek to broaden their knowledge and improve their skills in the key functions of HR. Also those who are responsible for evaluating HR and its effectiveness in the organization. The program is also suitable for those employees who are targeted for development/promotion within the HR function. This
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From silicon beach training
Lean Awareness Training
This Lean Awareness training course enables delegates to understand the benefits of Lean for their organisation; the key Lean principles, tools and techniques and how to approach implementation.
Lean thinking has become a widely adopted improvement approach that can greatly simplify processes and improve performance in both manufacturing and service organisations. Lean recognises that most of
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This Lean Awareness training course enables delegates to understand the benefits of Lean for their organisation; the key Lean principles, tools and techniques and how to approach implementation.
Lean thinking has become a widely adopted improvement approach that can greatly simplify processes and improve performance in both manufacturing and service organisations. Lean recognises that most of
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From Kawas Consulting SAL
Retail Selling Techniques
...ger about all customer s issues, including level of their satisfaction
Is not afraid asking and push the client to take a decision that suits the client s need.
What makes the sales?
Sales = Traffic x closing ratio x average transaction value
Control on traffic is not possible for the sales person, this is controlled by many variables: advertising, promotion, company reputation
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...ger about all customer s issues, including level of their satisfaction
Is not afraid asking and push the client to take a decision that suits the client s need.
What makes the sales?
Sales = Traffic x closing ratio x average transaction value
Control on traffic is not possible for the sales person, this is controlled by many variables: advertising, promotion, company reputation
more...
From Honig IdeaGuides
Customer Service Excellence
This powerful 4-8 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence, that's why we sub-titled this workshop "From the Inside/ Out."
Goals
Know why providing good customer service is critical
Build a model describing excellent and awful
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This powerful 4-8 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence, that's why we sub-titled this workshop "From the Inside/ Out."
Goals
Know why providing good customer service is critical
Build a model describing excellent and awful
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From 4 Hour Training
Customer Service Excellence
This powerful 4-6 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence.
Goals
Know why providing good customer service is critical
Build a model describing excellent and awful customer service
Determine customers' standards for
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This powerful 4-6 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence.
Goals
Know why providing good customer service is critical
Build a model describing excellent and awful customer service
Determine customers' standards for
more...
From EFT Essex
AAMET EFT Level 1 A Basic Introduction
... way more than the cost of the workshop. And imagine the satisfaction youa ll gain from being able to apply this amazing tool even more effectively!
LOCATION: Friends Meeting House, 69 High Street, Saffron Walden CB10 1AA
TIMINGS: 9. 45 am for 10. 00, finish at 5. 00 pm
Drinks and light refreshments will be available throughout the day. Bring a packed lunch or try one of the many
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... way more than the cost of the workshop. And imagine the satisfaction youa ll gain from being able to apply this amazing tool even more effectively!
LOCATION: Friends Meeting House, 69 High Street, Saffron Walden CB10 1AA
TIMINGS: 9. 45 am for 10. 00, finish at 5. 00 pm
Drinks and light refreshments will be available throughout the day. Bring a packed lunch or try one of the many
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AAMET EFT Level 2 Take Your Skills to the Next Level
... way more than the cost of the workshop. And imagine the satisfaction youa ll gain from being able to apply this amazing tool even more effectively!
LOCATION: Friends Meeting House, 69 High Street, Saffron Walden CB10 1AA
TIMINGS: 9. 45 am for 10. 00, finish at 5. 00 pm
Drinks and light refreshments will be available throughout the day. Bring a packed lunch or try one of the many
more...
... way more than the cost of the workshop. And imagine the satisfaction youa ll gain from being able to apply this amazing tool even more effectively!
LOCATION: Friends Meeting House, 69 High Street, Saffron Walden CB10 1AA
TIMINGS: 9. 45 am for 10. 00, finish at 5. 00 pm
Drinks and light refreshments will be available throughout the day. Bring a packed lunch or try one of the many
more...
From Create-Learning
Team Building Program Accountability and Team Cohesion
...rocess is leading to loss of customers and lower customer satisfaction.
The team needs to communicate accountability and take responsibility as a unit for actions.
Additionally some of the younger members are in need of leadership development. By developing the leadership of the younger members the team can ensure that it will be an effective and healthy organization for many more years.
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...rocess is leading to loss of customers and lower customer satisfaction.
The team needs to communicate accountability and take responsibility as a unit for actions.
Additionally some of the younger members are in need of leadership development. By developing the leadership of the younger members the team can ensure that it will be an effective and healthy organization for many more years.
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From Technology Ed
New Product Development
...increased revenue, operational efficiencies, and customer satisfaction. We present the five phases of the Stage Gate process, a core team approach to project team organization, development tools, speed techniques, and technology management fundamentals. These proven concepts are easily transferable to any industry involved in introducing new products to the marketplace.
New Venture Creation
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...increased revenue, operational efficiencies, and customer satisfaction. We present the five phases of the Stage Gate process, a core team approach to project team organization, development tools, speed techniques, and technology management fundamentals. These proven concepts are easily transferable to any industry involved in introducing new products to the marketplace.
New Venture Creation
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From Illumine Training
Creativity for Logical Thinkers - The Illumination Workshop
The workshop provides a unique introduction to how the creative process works. Organisations and individuals are encouraged to bring along real life situations which are tackled by a broad range of practical creative techniques which can be used in the workplace.
Creativity for Logical Thinkers will maximise the return on your training investment, by combining creative thinking skills training
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The workshop provides a unique introduction to how the creative process works. Organisations and individuals are encouraged to bring along real life situations which are tackled by a broad range of practical creative techniques which can be used in the workplace.
Creativity for Logical Thinkers will maximise the return on your training investment, by combining creative thinking skills training
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From Taylor Performance Solutions, Inc.
Professional Customer Service Skills
...point of contact problem resolution
Develop customer satisfaction and loyalty
Enhance employee job satisfaction to reduce turnover
The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees will practice enhancing
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Communications and Customer Relations
...crease first point of contact resolution
Develop customer satisfaction and loyalty
Enhance employee job satisfaction
Reduce turnover
The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees will practice enhancing their
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...crease first point of contact resolution
Develop customer satisfaction and loyalty
Enhance employee job satisfaction
Reduce turnover
The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees will practice enhancing their
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A Supervisor Quick Start Workshop
Topics include (1) The New Role of the Supervisor, (2) Effective Coaching Techniques and (3) Delegating to Manage Time, Develop Employees and Motivate Staff. Effective supervision can reduce employee turnover, reduce business expenses, create customer satisfaction and improve team performance !
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Topics include (1) The New Role of the Supervisor, (2) Effective Coaching Techniques and (3) Delegating to Manage Time, Develop Employees and Motivate Staff. Effective supervision can reduce employee turnover, reduce business expenses, create customer satisfaction and improve team performance !
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From Last Minute Training
*Time Management Working Smarter Not Harder- Job Design Concepts
Managing time is a myth. We need to manage ourselves in the fixed amount of time we are given. This workshop will help participants zero in on the areas that will provide them with the greatest return. Participants will develop the methods and a mentality to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.
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Conducting Effective Performance Reviews - nexient
Performance Reviews are an essential component of employee development. If improving your employees performance and job satisfaction is important, you need to do better reviews.
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Quality for Project Managers - nexient
Learn How To:
Integrate project quality management into the entire project life cycle
Use five steps to plan effectively for project quality management
Use five steps to assess and improve your organizationa s current quality capabilities to ensure that projects will meet specified quality standards
Ensure customer satisfaction by monitoring results using project quality control tools
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Interpersonal Skills for Todays Professional
The biggest influence on job satisfaction is our relationship with others. Having the skills to interact positively with our co-workers and boss enables the development of effective working relationships and leads to productive business outcomes. This workshop will help you to develop critical interpersonal skills that will pave the way to the achievement of personal, team and organizational
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Client Care Representative CCR Certified Training Program 2 Days
...nvironment
2. Reduce agent turnover
3. Improve Customer Satisfaction
Here are some of the skills most needed to be coached and trained:
1. How to control a conversation, so it doesn't drag on needlessly
2. How to identify the needs of the caller
3. How to handle angry callers
4. How to project the intention 'to help' the caller
5. How to be honest with the caller
6. How to pay
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Inside Selling Skills Module 27
In this session, participants will discover many of the essential skills, qualities, behaviours and traits that will increase their ability to service their clients in a professional and profitable manner. You will learn how to properly greet incoming callers and walk-in customers in order to make a connection, build rapport, earn their confidence and trust. Suited for those who want to learn how
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Selling Smarter
Today's top salespeople are in the business of identifying needs and persuading potential customers to respond favorably to an idea that will result in mutual satisfaction for both the buyer and the seller. This one-day workshop will help you develop those skills, enabling you to sell smarter.
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Contact Center Manager Certification Training
* Learn and practice new concepts and techniques for dealing with people, tools, and operations more effectively in a management and leadership capacity.
* Broaden your understanding of the unique challenges of managing a contact centre most effectively in a customer service environment and learn new ways to bring about change despite resistance.
* Acquire access to unique tools and
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Crystal Reports Introduction-2 Days
Crystal Reports 11. In this course, we will explore topics such as: Creating a List Report; Displaying Data in a Report; Grouping Report Data; Building Formulas; Formatting Reports; Enhancing Reports; Creating and Modifying Pie Charts; and Distributing Data. This course will run for two days, from 9:00 am to 4:00 pm.
Training manuals are included in the pricing, as well as a Certificate of
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Crystal Reports 11. In this course, we will explore topics such as: Creating a List Report; Displaying Data in a Report; Grouping Report Data; Building Formulas; Formatting Reports; Enhancing Reports; Creating and Modifying Pie Charts; and Distributing Data. This course will run for two days, from 9:00 am to 4:00 pm.
Training manuals are included in the pricing, as well as a Certificate of
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Crystal Reports 11 Level 1 - English
Crystal Reports 11. In this course, we will explore topics such as: Creating a List Report; Displaying Data in a Report; Grouping Report Data; Building Formulas; Formatting Reports; Enhancing Reports; Creating and Modifying Pie Charts; and Distributing Data. This course will run for two days, from 9:00 am to 4:00 pm.
Training manuals are included in the pricing, as well as a Certificate of
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Customer Satisfaction Servicing Customers on the Telephone
...earn the difference between customer Service and customer Satisfaction.
* Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated.
* Recognize forbidden phrases and reword negative statements.
* Monitor personality
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Microsoft Visio Level 1 - English
Microsoft Visio Level 1. This course offers basic training on Microsoft Visio, and will teach participants the basics including: An overview of Visio; Basic skills: Creating a directional map; Basic diagram skills; Flowcharts; Organization charts; Floor plan; and more...
At CBiT, we offer no cancellations on our Microsote Suite Public Courses, Telephone & Web Support for one full year, Training
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Coping With Stress Home and Work
...satisfaction in both your personal and professional lives? Are you feeling the pressure that today's fast paced, ever-changing environment is putting on you? This workshop explores coping and stress in four key life areas: Personal, Work, Couple and Family. High performance no longer means putting work ahead of everything else. Stress is neither good or bad, it's a fact of life. It's how you
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From Kgguruji.com
Leadership and Team Building
Program helps managers and owenrs to learn easy and transferable leadership skills to lead and coach their teams.Participant will aquire public speaking skills, ability to readn and understand the way people think and act, develop ability to empower others, improve relationships with difficult people and manage conflicts, generate more creative ideas from team, transform work environment and
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From Talent Tools
DISC Certification Training
...vey Platform
o Organisational Culture Survey
o Customer Satisfaction Survey
o Produce customised or original surveys using the Extended DISC Survey Platform
You should attend if you are a manager, internal or external consultant, educator, coach, counsellor, trainer, mediator or are interested in understanding human behaviour to improve performance.
Content Outline:
DAY ONE
1.
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...vey Platform
o Organisational Culture Survey
o Customer Satisfaction Survey
o Produce customised or original surveys using the Extended DISC Survey Platform
You should attend if you are a manager, internal or external consultant, educator, coach, counsellor, trainer, mediator or are interested in understanding human behaviour to improve performance.
Content Outline:
DAY ONE
1.
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From Amplios Academy
Employee Performance Improvement 1 Day
..., to deliver satisfactory financial performance, customer satisfaction and quality goods and services all along its value chain.
When performance needs to be improved, there are many well-established management tools available, such as strategic planning, balanced scorecard, shareholder value-added, customer relationship management, total quality management, six sigma, business process
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..., to deliver satisfactory financial performance, customer satisfaction and quality goods and services all along its value chain.
When performance needs to be improved, there are many well-established management tools available, such as strategic planning, balanced scorecard, shareholder value-added, customer relationship management, total quality management, six sigma, business process
more...
From Future Media Concepts
Final Cut Studio Master Class
...est level of professionalism in digital video technology. Satisfaction is guaranteed.
The most comprehensive Master Class nationwide, take full advantage of the Pro applications in Final Cut Studio. FMC's Studio Master Class comprises training on the following:
a Final Cut Pro 6
a DVD Studio Pro 4
a Motion 3
a Soundtrack Pro 2
a Color
Certification
Final Cut Studio 2
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Media Composer Master Class
... ensure the highest level of professionalism in training. Satisfaction is guaranteed.
The Master Class is a training program that combines multiple individual Media Composer courses for a discounted price. The Master Class does not have a schedule of its own. Each class is scheduled separately, beginning with the 101 class, as indicated below. We recommend taking the remaining courses
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Logic Studio Master Class
...est level of professionalism in digital video technology. Satisfaction is guaranteed.
This comprehensive Master Class takes full advantage of the Pro applications in Logic Studio.
Certification
Logic Studio Master Certification
Logic Studio Master Certification recognizes your skills with the entire Logic Studio product suite. To become certified as an Logic Studio Master Pro, you
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From Kaizen Consulting Group
Six Sigma Executive Overview
Course Code: SS-001
Title: Six Sigma Executive Overview
Duration: 1 Day
Target Audience: Senior Executives, Managers and Leaders from both the manufacturing and service (including banking and finance, logistics, healthcare, government and public service) sectors
Course Objectives:
At the end of this course, participants will be able to achieve an effective understanding of the
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Course Code: SS-001
Title: Six Sigma Executive Overview
Duration: 1 Day
Target Audience: Senior Executives, Managers and Leaders from both the manufacturing and service (including banking and finance, logistics, healthcare, government and public service) sectors
Course Objectives:
At the end of this course, participants will be able to achieve an effective understanding of the
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From Profit Consulting Co.
Laser Coaching - Managing your service or product
Participate in a highly focused coaching dialogue.
These coaching calls are complimentary; a maximum of 10 participants for each call. Calls are once a month.
Topics include:
Communication
Team Building
Culture beliefs, language, practices of your company
Vision Strategy Goals
HR issues such as hiring, firing and retaining
Marketing your business services or product
Understanding financials
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From ITSM Academy
ITIL V3 Capability Course SOA - Service Offerings and Agreements
...navigate these waters towards the safe harbor of customer satisfaction and continual service improvement.
Embedded into the five (5) day SOA course is our unique virtualization, Living the Lifecycle . Woven through all of ITSM Academy's ITIL V3 Certification classes, this virtualization brings V3 processes and concepts to life. Within a virtual business environment, as a group, we will
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From Hypnobabies
Hypnobabies Childbirth Education Classes
...ed birthing experience, many of our Hypno-Moms do and our satisfaction rate for a comfortable birth experience is about 70%, far above any other childbirth method, which is very gratifying! Please see our Course Outline below for more information.
HYPNOBABIES CLASS OUTLINE:
Class1: Introduction to Hypnobabies:
Introduction to Hypnobabiesa ™ Philosophies and Positive Mindset;
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...ed birthing experience, many of our Hypno-Moms do and our satisfaction rate for a comfortable birth experience is about 70%, far above any other childbirth method, which is very gratifying! Please see our Course Outline below for more information.
HYPNOBABIES CLASS OUTLINE:
Class1: Introduction to Hypnobabies:
Introduction to Hypnobabiesa ™ Philosophies and Positive Mindset;
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From Hammerman Associates, Inc
Crystal Reports Training Levels 1 and 2
Webinars on Crystal Reports advanced topics as well as 2, 3 and 4 day classes at your location using your data on your schedule. We use expert instructors and our certified training material. Satisfaction is guaranteed. Up to 12 students per class. After class support. Our manuals through Crystal XI are available for purchase. We can deliver and customize our webinars for your group.
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Webinars on Crystal Reports advanced topics as well as 2, 3 and 4 day classes at your location using your data on your schedule. We use expert instructors and our certified training material. Satisfaction is guaranteed. Up to 12 students per class. After class support. Our manuals through Crystal XI are available for purchase. We can deliver and customize our webinars for your group.
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From Rapid Progress Marketing and Modeling, LLC
The Essentials of Data Mining and Predictive Modeling for Internet and Direct Marketers
...ITS
"The Essentials" provides you with a 100% money-back satisfaction guarantee. In addition:
* Attendees will receive comprehensive a course manual, complete with references (some say this alone is worth the price)
* Receive "Advanced" training at more than half-off the Regular Price when you bundle it with "The Essentials"
* Receive an additional $100 off your total with full payment
more...
...ITS
"The Essentials" provides you with a 100% money-back satisfaction guarantee. In addition:
* Attendees will receive comprehensive a course manual, complete with references (some say this alone is worth the price)
* Receive "Advanced" training at more than half-off the Regular Price when you bundle it with "The Essentials"
* Receive an additional $100 off your total with full payment
more...
Advanced Data Mining and Predictive Modeling for Internet and Direct Marketers
...d Predictive Modeling provides you with a 100% money-back satisfaction guarantee. In addition:
* Attendees will receive comprehensive a course manual, complete with references (some say this alone is worth the price)
* Receive "Advanced" training at more than half-off the Regular Price when you bundle it with "The Essentials"
* Receive an additional $100 off your total with full
more...
...d Predictive Modeling provides you with a 100% money-back satisfaction guarantee. In addition:
* Attendees will receive comprehensive a course manual, complete with references (some say this alone is worth the price)
* Receive "Advanced" training at more than half-off the Regular Price when you bundle it with "The Essentials"
* Receive an additional $100 off your total with full
more...
From TrainSmart, Inc.
Improving Customer Service Skills Workshop - Customer Service Training
Increase customer and employee satisfaction by improving communication and problem solving skills. This course will provide skills, ideas and techniques to improve customer service along with an opportunity to practice using real-life situations.
more...
From FEA Training Guru
ANSYS Training
...rpret the results and make effective modifications
Your satisfaction is guaranteed or money back
Distant Learning available now
One on One training available globally
Learn from your home/ office
Instructor available online
Ask questions and listen to instructions
Feel like a classroom at home
Contact us for more details
Courses
ANSYS Level 1: For Beginners
ANSYS Level
more...
From International Training House
Advanced management
Advanced Management is designed for managers who already master the basics of management and who have experience in leading a team. We discuss the advantages and disadvantages of different leadership styles and the need for flexibility. We focus on building open lines of communication that foster employee growth, satisfaction and retention.
more...
From Fog City Consulting LLC
Elite Project Manager Series - Online Project Management Training
...sessions that will make a difference to your career!
SATISFACTION GUARANTEED!
You can also decide to take individual modules if that is preferred. Each module is worth 1 PDU if submitted to PMI.
This series will be personally taught by Ron Ponce, President of Fog City Consulting. Ron has held many roles in his 20 year career including executive, speaker, coach, and author of
more...
...sessions that will make a difference to your career!
SATISFACTION GUARANTEED!
You can also decide to take individual modules if that is preferred. Each module is worth 1 PDU if submitted to PMI.
This series will be personally taught by Ron Ponce, President of Fog City Consulting. Ron has held many roles in his 20 year career including executive, speaker, coach, and author of
more...
From Fathom Corporate Training
LEADERSHIP MANAGEMENT SKILLS WORKSHOP
Happy employees make happy customers! This workshop helps managers understand that increased communication and trust are the keys to leading team members and long-term organizational success. The course is critical for participants whose firms demonstrate management dysfunction. Best practices and case studies are taken from firms on the Fortune 100 Best Companies to Work For List.
This
more...
Happy employees make happy customers! This workshop helps managers understand that increased communication and trust are the keys to leading team members and long-term organizational success. The course is critical for participants whose firms demonstrate management dysfunction. Best practices and case studies are taken from firms on the Fortune 100 Best Companies to Work For List.
This
more...
From The Training Bank
Customer-Focused Leadership
...y. Rather than rote, mindless steps for creating customer satisfaction, this program provides a way of thinking, a mind-set that can empower people to go beyond satisfaction. If you are serious about making Customer Focus and Service Quality a competitive advantage in your organization, this program is a must.
While parts of the program will help anyone who works in an organization where
more...
...y. Rather than rote, mindless steps for creating customer satisfaction, this program provides a way of thinking, a mind-set that can empower people to go beyond satisfaction. If you are serious about making Customer Focus and Service Quality a competitive advantage in your organization, this program is a must.
While parts of the program will help anyone who works in an organization where
more...
From TQM School
Quality Function Deployment
QFD helps find the right things to execute.
While many TQM approaches focus on efficiency or experience in execution (doing things right the first time), this focus by itself will not achieve customer satisfaction. A company might simply end up doing a great job on something that its customers dona ™t care about.
The only way you can develop a sustainable competitive advantage over your
more...
From Service Strategies
Support Manager
This course offers support managers the opportunity to develop and refine their technology support leadership skills. The course provides students with the skills necessary to effectively manage the challenges of the most complex support centers.
The 4 day course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the
more...
Support Professional
The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.
more...
The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.
more...
Problem Solving and Troubleshooting Workshop
Effective technical problem resolution includes using excellent communication skills with customers at different knowledge levels while simultaneously making judgments about the information provided and asking key questions to gather the appropriate information. This can present a significant challenge to support professionals - especially in today's market where customer satisfaction is derived
more...
From XTrack Egypt
Basics of marketing
This course is designed for any newly recruited or promoted marketer, or who wish to enhance his performance through adopting some marketing concepts and increase his customer satisfaction.
Program contents:
*introduction to marketing. *Marketing enviroment.
*Marketing research. *Segementation & target market strategies.
*Consumer buying behavior. *Product planning & develpoment.
*Strategic
more...
From Trimentus Technologies Pvt Ltd.
ITIL v3 Foundation
...op 5 Benefits of ITIL.
a Increased user and customer satisfaction with IT services
a Improved service availability, directly leading to increased business profits and revenue
a Financial savings from greenuced rework, lost time, improved resource management and usage
a Improved time to market for new products and services
a Improved decision making and optimized risk
more...
From R-tech Group
Job oriented oracle,oracle forms,reports, Developer 2000, d2k, software training courses, Chennai, India
...s time, students/professionals could enjoy the reward and satisfaction of a great career.
R-Tech IT Solutions, Inc.(R-Tech India), is a subsidiary of R-Tech Group, Ltd.(R-Tech USA), MI state,
a USA based company.
R-TECH USA: It is a leading IT/Engineering consulting company. Its Training Division (TD) is responsible
for developing training programs in India. TD directly oversees
more...
...s time, students/professionals could enjoy the reward and satisfaction of a great career.
R-Tech IT Solutions, Inc.(R-Tech India), is a subsidiary of R-Tech Group, Ltd.(R-Tech USA), MI state,
a USA based company.
R-TECH USA: It is a leading IT/Engineering consulting company. Its Training Division (TD) is responsible
for developing training programs in India. TD directly oversees
more...
Java training chennai,Java software training in chennai,Java, training, in chennai,Java training chennai,job oriented or
...s time, students/professionals could enjoy the reward and satisfaction of
a great career.
R-Tech IT Solutions, Inc.(R-Tech India), is a subsidiary of R-Tech Group, Ltd.(R-Tech USA), MI state,
a USA based company.
R-TECH USA: It is a leading IT/Engineering consulting company. Its Training Division (TD)
is responsible for developing training programs in India. TD directly
more...
...s time, students/professionals could enjoy the reward and satisfaction of
a great career.
R-Tech IT Solutions, Inc.(R-Tech India), is a subsidiary of R-Tech Group, Ltd.(R-Tech USA), MI state,
a USA based company.
R-TECH USA: It is a leading IT/Engineering consulting company. Its Training Division (TD)
is responsible for developing training programs in India. TD directly
more...
oracle training chennai,oracle software training in chennai,oracle, training, in chennai,oracle training chennai,job oriented or
...s time, students/professionals could enjoy the reward and satisfaction of a great career.
R-Tech IT Solutions, Inc.(R-Tech India), is a subsidiary of R-Tech Group, Ltd.(R-Tech USA), MI state,
a USA based company.
R-TECH USA: It is a leading IT/Engineering consulting company. Its Training Division (TD) is responsible for developing training programs in India. TD directly
more...
...s time, students/professionals could enjoy the reward and satisfaction of a great career.
R-Tech IT Solutions, Inc.(R-Tech India), is a subsidiary of R-Tech Group, Ltd.(R-Tech USA), MI state,
a USA based company.
R-TECH USA: It is a leading IT/Engineering consulting company. Its Training Division (TD) is responsible for developing training programs in India. TD directly
more...
From Success Corporation
FLM Course 5 How to Successfully Influence Others
Motivating employees is extremely important to managers. They know that employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. However, motivating employees is a complex process as it involves understanding their needs, wants and expectations. This module is designed to help leaders build and maintain motivated staff. Managers
more...
From in_cr_ove
Internal Customer Orientation
In successfully running organisations, the complacency that sets in first is to take the internal customers/ colleagues for granted. Later, such behaviour manifests in complacency towards external customer as well.
This training module provides a proactive look towards interpersonal relations to enhance internal/ external customer satisfaction. It draws inputs from improvement methods used
more...
From International Customer Service Association - Toronto Chapter
Coaching for Performance Certification
This 2-day program will develop the skills to transform you into the most effective coach you can be! If you coach on the job or would like to, this unique program will teach you how to analyze and adjust the way in which you communicate with your staff. By following our effective coaching methods, you can greatly improve your customersa ™ satisfaction.
more...
From Linkage, Inc.
Organizational Culture and Change
Offered in exclusive partnership with Denison Consulting
Organizations today experience change in faster cycles than ever before. Major transitions such as mergers and acquisitions, turnaround situations, and organizational restructuring place pressure on strategy and performance. To deliver business results through periods of change and transition, competent change agents need access to tested
more...
From Persona International
In-House Freelance Soft Skills Trainers Development Program
...onal growth and development, because we want the enormous satisfaction that comes from working with others to help them reach their potential as human beings. In this 5 days course the Certified Facilitators will receive additional training and coaching experience in order to understand and use up-to-date training techniques and a variety of training methods, including lecturettes, group
more...
From Learningminds!
Creating Passionate Workplace
CPW program offers ways to make work fun, and is based on studies that indicate that there is a strong link between customer satisfaction and employee satisfaction. It is based on the International best-selling book, Fish Philosophy, that preaches 4 simple principles: Play, Make their day, Be their & Choose your Attitude.
more...
CPW program offers ways to make work fun, and is based on studies that indicate that there is a strong link between customer satisfaction and employee satisfaction. It is based on the International best-selling book, Fish Philosophy, that preaches 4 simple principles: Play, Make their day, Be their & Choose your Attitude.
more...
From Pearlcatchers Ltd
Managing Service Quality - the key to improving the customer experienc
Products have never been better. Service has never been worse. Lucky for you there are so many other disastrous customer experiences available yours won t stand out from the crowd.
But what an opportunity .
As organisations strive to get closer to their customers, the challenge of understanding, analysing and improving service quality becomes ever more important. Yet the tools to enable
more...
Products have never been better. Service has never been worse. Lucky for you there are so many other disastrous customer experiences available yours won t stand out from the crowd.
But what an opportunity .
As organisations strive to get closer to their customers, the challenge of understanding, analysing and improving service quality becomes ever more important. Yet the tools to enable
more...
From Spectrum Training Services
Real Optimism
...you know that an optimistic outlook can improve your work satisfaction? Having a positive attitude encourages real optimism. But what exactly is attitude?
Your attitude is your own personal filter for everything that happens to you, around you, or within you, but did you know, what takes place in your world is often not as important as how you view it.
You cannot choose what will happen to
more...
...you know that an optimistic outlook can improve your work satisfaction? Having a positive attitude encourages real optimism. But what exactly is attitude?
Your attitude is your own personal filter for everything that happens to you, around you, or within you, but did you know, what takes place in your world is often not as important as how you view it.
You cannot choose what will happen to
more...
From Belmah Strategies (Malaysia) Sdn. Bhd.
Quality Function Deployment training
Quality Function Deployment (QFD) is a powerful system to translate the Voice of Customer into product and service features. QFD encourages cross-functional teams to improve their internal communications and become intensely customer focused. This leads to reduced development time and increased customer satisfaction. QFD also supports Simultaneous Engineering and integrated product and service
more...
Quality Function Deployment (QFD) is a powerful system to translate the Voice of Customer into product and service features. QFD encourages cross-functional teams to improve their internal communications and become intensely customer focused. This leads to reduced development time and increased customer satisfaction. QFD also supports Simultaneous Engineering and integrated product and service
more...
From in_cr_ove
Eazy Stores ( Stores & inventory management)
Material management is a key factor to customer satisfaction.
Materials team is the first contact between organisations (vendor & company, company & customer). Response to internal & external customers greatly depends on how the material supply functions are organised.
more...
Material management is a key factor to customer satisfaction.
Materials team is the first contact between organisations (vendor & company, company & customer). Response to internal & external customers greatly depends on how the material supply functions are organised.
more...
Quality is a way of life
Quality is probably one of the most used and least understood English word.Yet, it is demanded and accepted in every walk of our lives. It is important to remind ourselves periodically of this great concept. Every time we do so, new meanings emerge.
more...
Quality is probably one of the most used and least understood English word.Yet, it is demanded and accepted in every walk of our lives. It is important to remind ourselves periodically of this great concept. Every time we do so, new meanings emerge.
more...
From Xcelware - Six Sigma Training and Certification Program in Bangalore
Six Sigma Training and Certification Program in Bangalore
...s are leveraging Six Sigma to drive high ROI and customer satisfaction. This has led to an enormous demand for trained and certified individuals in this methodology in manufacturing and transactional sectors
How can you be benefited?
If you are a Graduate with work experience, you should consider gaining Six Sigma Certification to get into bigger roles with greater rewards. Six Sigma roles
more...
From Business Training Works, Inc.
Customer Service Training
...reating Customers Well, Putting Customers First, Customer Satisfaction, Customer Service Workshop, Customer-Based Service Workshop, Customer Service Skills Workshop, Basic Customer Service Training, Customer Service Excellence Workshop, Customer Satisfaction Training, Customer Service Seminar, Customer-Based Service Seminar, Customer Service Skills Seminar, Basic Customer Service Workshop,
more...
...reating Customers Well, Putting Customers First, Customer Satisfaction, Customer Service Workshop, Customer-Based Service Workshop, Customer Service Skills Workshop, Basic Customer Service Training, Customer Service Excellence Workshop, Customer Satisfaction Training, Customer Service Seminar, Customer-Based Service Seminar, Customer Service Skills Seminar, Basic Customer Service Workshop,
more...
From International Process and Performance Institute
IPAPI Certified Process Professional Open Courses
The Certified Process Professional (CPP) program is an online training course (also available in person as a 3 day class) which teaches techniques in business process management. The course is broken into three sections: Optimize, Align, and Innovate. These unique techniques are the core of the CEM Method, the most advanced and direct method to process improvement.
Training is included with
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From VoiceBootcamp
CCIE Voice Bootcamp
...is boot camp to your office anywhere in the world.
100% satisfaction otherwise money back**
Recommended Knowledge Prior to Training:
CCVP certification and/ or equivalent working knowledge of Voice Over IP technologies, CallManager 4. 1, CallManager express, Unity, Unity express and IPCC express
Protocol MGCP, H. 323, SCCP and SIP
Understanding of Gateways and Gatekeepers.
more...
From Management Training Systems, Inc.
Successful Career Planning
Successful Career Planning will guide employees to finding success and job satisfaction by finding the best career choice based on the special talents and value they bring to the job.
more...
Successful Career Planning will guide employees to finding success and job satisfaction by finding the best career choice based on the special talents and value they bring to the job.
more...
From Onsite Performance Solutions
Powerful Communication Skills for Health Care Professionals
...herence with clinical advice
Raise levels of patient satisfaction - Improved Communication:
Communication breakdown is the #1 factor in a patients decision to litigate
Enhanced effectiveness and cooperation within the health care team
Course Objectives:
Upon completion of this workshop participants will be able to:
Describe your own psychological type in terms of the MBTI
more...
From Gentle Ears, Inc.
Myers-Briggs
Would you like to improve morale, productivity, communication, collaboration, leadership and customer satisfaction? We are certified to present Myers-Briggs Training in its many applications including:
Teams
Dealing with Conflict
Individual Change
Organizational Change
Career Development
Career Decisions
Selling
Culture
more...
Would you like to improve morale, productivity, communication, collaboration, leadership and customer satisfaction? We are certified to present Myers-Briggs Training in its many applications including:
Teams
Dealing with Conflict
Individual Change
Organizational Change
Career Development
Career Decisions
Selling
Culture
more...
From Burgis Successful Solutions
CONFLICT RESOLUTION For Win/Win results
...ons. Improperly managed, conflict distracts from personal satisfaction and organizational productivity. Properly managed, conflict is the loam that nourishes growth and progress.
Anger is a force that can move an organization forward to improve, or, it can be a force that destroys the organization's ability to fulfil it's purpose on an everyday level. Managers play a critical role in
more...
...ons. Improperly managed, conflict distracts from personal satisfaction and organizational productivity. Properly managed, conflict is the loam that nourishes growth and progress.
Anger is a force that can move an organization forward to improve, or, it can be a force that destroys the organization's ability to fulfil it's purpose on an everyday level. Managers play a critical role in
more...
From MedicoLogic
Medical Terminology in Insurance
There is a vast array of private medical insurance schemes in existence. Inevitably, people working in the Insurance Profession are brought into day to day contact with medical terminology. It is necessary that they should have an understanding and working knowledge of medical terms, phrases and abbreviations used.
For example, staff in a variety of roles come into contact with medical
more...
There is a vast array of private medical insurance schemes in existence. Inevitably, people working in the Insurance Profession are brought into day to day contact with medical terminology. It is necessary that they should have an understanding and working knowledge of medical terms, phrases and abbreviations used.
For example, staff in a variety of roles come into contact with medical
more...
From Careers Fast Track
Career-Life Coaching Program
The Careers Fast Track Career-Life Coaching program is focused upon delivering to you the results you deserve in your career-life.
Whatever you ve dreamt about and aspire to is only a strategy away.
It s amazing to think that what I ve struggled with for so long are just behavioural patterns that I kept repeating. Changing my patterns has led me to achieve results I never dreamt possible. Net
more...
The Careers Fast Track Career-Life Coaching program is focused upon delivering to you the results you deserve in your career-life.
Whatever you ve dreamt about and aspire to is only a strategy away.
It s amazing to think that what I ve struggled with for so long are just behavioural patterns that I kept repeating. Changing my patterns has led me to achieve results I never dreamt possible. Net
more...
From Live to Learn
DiSC Behavioural Styles
How do you foster trust, cooperation, understanding and acceptance at a time of broadening diversity?
You can start by administering the DiSC Classic Profile to the people in your organization.
The DiSC Classic Profile is based on the DiSC Dimensions of Behaviour model, which groups behavioural responses into four dimensions or clusters: Dominance, Influence, Steadiness, and
more...
How do you foster trust, cooperation, understanding and acceptance at a time of broadening diversity?
You can start by administering the DiSC Classic Profile to the people in your organization.
The DiSC Classic Profile is based on the DiSC Dimensions of Behaviour model, which groups behavioural responses into four dimensions or clusters: Dominance, Influence, Steadiness, and
more...
Customer Service Excellence
... organization is aware of their role in ensuring customer satisfaction?
Regardless if the customer is internal or external, every interaction should be handled professionally with respect, expedience and competence.
Allow us to help you develop a service culture, which sets you apart from the competition.
The Customer Service Excellence program will guide participants through:
-
more...
... organization is aware of their role in ensuring customer satisfaction?
Regardless if the customer is internal or external, every interaction should be handled professionally with respect, expedience and competence.
Allow us to help you develop a service culture, which sets you apart from the competition.
The Customer Service Excellence program will guide participants through:
-
more...
Coping & Stress
...in another, and how stress, coping resources, and overall satisfaction are closely related.
Discover the Power of Relationship Coping Resources
Research shows that people who develop and use relationship coping resources manage their stress far more effectively than people who rely only on personal coping resources like diet and exercise. The four key relationship coping resources are:
more...
...in another, and how stress, coping resources, and overall satisfaction are closely related.
Discover the Power of Relationship Coping Resources
Research shows that people who develop and use relationship coping resources manage their stress far more effectively than people who rely only on personal coping resources like diet and exercise. The four key relationship coping resources are:
more...
From TACH Solution
Building Customer Satisfaction
...satisfaction quality cycle through the excellence service flow. Participants will be equipped with the knowledge, skills and feedback mechanisms necessary to accurately understand and improve effective partnership with internal/external customers. Participants increase their personal effectiveness by learning and applying critical customer service behaviors in real life situations with their
more...
...satisfaction quality cycle through the excellence service flow. Participants will be equipped with the knowledge, skills and feedback mechanisms necessary to accurately understand and improve effective partnership with internal/external customers. Participants increase their personal effectiveness by learning and applying critical customer service behaviors in real life situations with their
more...
From Boston University Corporate Education Center
Seven Steps to Improved Work Flows
...lows increase profitability, competitiveness and customer satisfaction. Accordingly, Business Process Improvement is one of the most important activities for successful organizations.
This three day course is highly interactive and content packed. The work shop will equip participants with the tools and techniques that they will need to measurably improve any business process in both blue and
more...
...lows increase profitability, competitiveness and customer satisfaction. Accordingly, Business Process Improvement is one of the most important activities for successful organizations.
This three day course is highly interactive and content packed. The work shop will equip participants with the tools and techniques that they will need to measurably improve any business process in both blue and
more...
From TACH Solution
Building Positive Working Attitude - Achieving Greater Results!
...Work
o -Mapping your job description
o -Identifying job satisfaction levels
Evolution of Attitudes Towards Work
Having Fun At Work
o -Creative, Innovative and Fun
o -Internal Branding for higher job satisfaction
o -Creating job enrichment
Measuring Performance Objectives / Goals
Alignment Towards Organizational Mission, Goals, Values
Increasing productivity through through
more...
...Work
o -Mapping your job description
o -Identifying job satisfaction levels
Evolution of Attitudes Towards Work
Having Fun At Work
o -Creative, Innovative and Fun
o -Internal Branding for higher job satisfaction
o -Creating job enrichment
Measuring Performance Objectives / Goals
Alignment Towards Organizational Mission, Goals, Values
Increasing productivity through through
more...
From Boston University Corporate Education Center
Designing the Data Tier for Microsoft SQL Server 2005
...ets (MARS) can improve application response time and user satisfaction.
Sections
Introduction to MARS Designing Query Strategies for Multiple Reads Designing Query Strategies for Mixing Reads and Writes in the Same Connection Concurrency Considerations When Using MARS
After completing this session, students will be able to:
Explain why MARS is useful, as compared to
more...
...ets (MARS) can improve application response time and user satisfaction.
Sections
Introduction to MARS Designing Query Strategies for Multiple Reads Designing Query Strategies for Mixing Reads and Writes in the Same Connection Concurrency Considerations When Using MARS
After completing this session, students will be able to:
Explain why MARS is useful, as compared to
more...
From Delphi Institute of Management
Masters in Hotel Resort Management
...in order
to maximise long term profitability and customer satisfaction
- Understand and operate in today s complex hotel environment
The programme is designed for:
- University Postgraduates who speak Spanish or English from anywhere in the world, especially Spain, Latin America, Europe and countries of the British Commonwealth
- Professionals from the hotel sector who want to update their
more...
...in order
to maximise long term profitability and customer satisfaction
- Understand and operate in today s complex hotel environment
The programme is designed for:
- University Postgraduates who speak Spanish or English from anywhere in the world, especially Spain, Latin America, Europe and countries of the British Commonwealth
- Professionals from the hotel sector who want to update their
more...
From Business Training Works, Inc.
Retail Customer Service Training
Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.
more...
Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.
more...
Customer Service Training for Healthcare
Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.
more...
Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.
more...
From Entelechy, Inc.
Team Selling
Team Selling
Overview
Are your sales teams well-oiled revenue-generating machines? Or is the machine in need of a tune-up — or even a major overhaul? Team Selling gives your account managers the skills they need to lead their teams more effectively with increases in sales, profit, morale, and customer satisfaction.
more...
Team Selling
Overview
Are your sales teams well-oiled revenue-generating machines? Or is the machine in need of a tune-up — or even a major overhaul? Team Selling gives your account managers the skills they need to lead their teams more effectively with increases in sales, profit, morale, and customer satisfaction.
more...
From WebTekLabs Pvt Ltd
WebTekLabs Pvt Ltd - WCT Program
...me, increase product quality resulting in higher customer satisfaction by offering standard and customized testing services globally for the mission critical applications, web applications and embedded & real-time application, which help our clients to gives the highest possible quality results and releasing the application confidently in shorter time to market window.
We state our mission
more...
...me, increase product quality resulting in higher customer satisfaction by offering standard and customized testing services globally for the mission critical applications, web applications and embedded & real-time application, which help our clients to gives the highest possible quality results and releasing the application confidently in shorter time to market window.
We state our mission
more...
From TACH Solution
Failure Mode and Effects Analysis
FMEA is a systemized group of activities intended to recognize and evaluate the potential failure of a product/process and its effect, identify actions, which could eliminate or reduce the chance of the potential failure occurring and document the process. It is complementary to the process of defining what a design or process must do to satisfy the customer. FMEA is also a proactive
more...
FMEA is a systemized group of activities intended to recognize and evaluate the potential failure of a product/process and its effect, identify actions, which could eliminate or reduce the chance of the potential failure occurring and document the process. It is complementary to the process of defining what a design or process must do to satisfy the customer. FMEA is also a proactive
more...
From Boston University Corporate Education Center
Enhancing Trust in the Workplace
Trust is critical in achieving results with people. Increased trust leads to more motivation, creativity, innovation - and ultimately, increased productivity and greater work satisfaction. This program introduces participants to the cutting-edge, easy-to-understand Reina Trust & Betrayal Model along with tools, skills and methods that support building and sustaining trust.
more...
Trust is critical in achieving results with people. Increased trust leads to more motivation, creativity, innovation - and ultimately, increased productivity and greater work satisfaction. This program introduces participants to the cutting-edge, easy-to-understand Reina Trust & Betrayal Model along with tools, skills and methods that support building and sustaining trust.
more...
From The Lausanne Training and Development Group
Exemplary Customer Service
...uccess! You learn the practices that resulting in mutual satisfaction for you and your customer. In this course you experience a variety of customer satisfaction scenarios.
You ll take away skills and knowledge that helps you to leverage the Emotional Competencies play an important role in establishing a climate that fosters personal and organizational success.
Expected Outcomes:
Upon
more...
...uccess! You learn the practices that resulting in mutual satisfaction for you and your customer. In this course you experience a variety of customer satisfaction scenarios.
You ll take away skills and knowledge that helps you to leverage the Emotional Competencies play an important role in establishing a climate that fosters personal and organizational success.
Expected Outcomes:
Upon
more...
From Boston University Corporate Education Center
Cisco Certified Network Associate CCNA Boot Camp
...rovided to allow you to take the exam at a later date.
Satisfaction guarantee You may retake this course free of charge, not including testing fees and the cost of courseware, for up to six months after the class. You must bring the courseware from the original class with you, or if the courseware has been updated, you must purchase the new courseware.
Who should attend Individuals who
more...
...rovided to allow you to take the exam at a later date.
Satisfaction guarantee You may retake this course free of charge, not including testing fees and the cost of courseware, for up to six months after the class. You must bring the courseware from the original class with you, or if the courseware has been updated, you must purchase the new courseware.
Who should attend Individuals who
more...
Cisco? Certified Network Professional (CCNP?) Boot Camp
...1
Cisco Internetwork Troubleshooting (CIT) 642-831
Satisfaction guarantee
You may retake this course free of charge, not including testing fees and the cost of courseware,
for up to 6 months after the class. You must bring the courseware from the original class with
you.
For out-of-town students
BUCEC has made arrangements with the Extended Stay Deluxe Boston - Waltham to
more...
...1
Cisco Internetwork Troubleshooting (CIT) 642-831
Satisfaction guarantee
You may retake this course free of charge, not including testing fees and the cost of courseware,
for up to 6 months after the class. You must bring the courseware from the original class with
you.
For out-of-town students
BUCEC has made arrangements with the Extended Stay Deluxe Boston - Waltham to
more...
Microsoft Windows Server 2003 MCSA Boot Camp
...ng Security in a Microsoft Windows Server 2003 Network
Satisfaction guarantee You may retake this course free of charge, not including testing fees and the cost of courseware, for up to six months after the class. You must bring the courseware from the original class with you.
Who should attend Individuals who have at least one year of professional experience using Windows NT 4.0,
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...ng Security in a Microsoft Windows Server 2003 Network
Satisfaction guarantee You may retake this course free of charge, not including testing fees and the cost of courseware, for up to six months after the class. You must bring the courseware from the original class with you.
Who should attend Individuals who have at least one year of professional experience using Windows NT 4.0,
more...
Microsoft Windows Server 2003 MCSE Boot Camp
...g Security for a Microsoft Windows Server 2003 Network
Satisfaction guarantee You may retake this course free of charge, not including testing fees and the cost of courseware, for up to six months after the class. You must bring the courseware from the original class with you.
Who should attend Individuals who have at least one year of professional experience using Windows NT 4.0,
more...
...g Security for a Microsoft Windows Server 2003 Network
Satisfaction guarantee You may retake this course free of charge, not including testing fees and the cost of courseware, for up to six months after the class. You must bring the courseware from the original class with you.
Who should attend Individuals who have at least one year of professional experience using Windows NT 4.0,
more...
Microsoft Windows Server 2003 MCSE Upgrade Boot Camp
...03 Environment for an MCSE Certified
on Windows 2000
Satisfaction guarantee
You may retake this course free of charge, not including testing fees and the cost of courseware,
for up to 6 months after the class. You must bring the courseware from the original class with
you.
For out-of-town students
BUCEC has made arrangements with the Extended Stay Deluxe Boston - Waltham to
more...
...03 Environment for an MCSE Certified
on Windows 2000
Satisfaction guarantee
You may retake this course free of charge, not including testing fees and the cost of courseware,
for up to 6 months after the class. You must bring the courseware from the original class with
you.
For out-of-town students
BUCEC has made arrangements with the Extended Stay Deluxe Boston - Waltham to
more...
From Richard Chang Associates, Inc.
Continuous Process Improvement
...ously improve their work processes for increased customer satisfaction, organizational performance, and return on investment. Training incorporates step-by-step models, case analyses, skill application exercises, personal action plans, and reference tools for use on the job. On-site session is conducted by an RCA facilitator and includes all program materials. Also available as off-the-shelf
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...ously improve their work processes for increased customer satisfaction, organizational performance, and return on investment. Training incorporates step-by-step models, case analyses, skill application exercises, personal action plans, and reference tools for use on the job. On-site session is conducted by an RCA facilitator and includes all program materials. Also available as off-the-shelf
more...
From TrainUtopia
Outstanding Customer Service
Just servicing customers is not enough. This Outstanding Customer Service course gives all participants a powerful new insight into client behavior, effective tools, and easy to learn skills for creating lasting client satisfaction, relationships, and repeat business. This focused, practical course is useful for anyone who operates or manages any business or department that deals directly with
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Just servicing customers is not enough. This Outstanding Customer Service course gives all participants a powerful new insight into client behavior, effective tools, and easy to learn skills for creating lasting client satisfaction, relationships, and repeat business. This focused, practical course is useful for anyone who operates or manages any business or department that deals directly with
more...
From Crossroads Consulting
Hitting the Mark Customer Service
...he mark, we go for another try. Hitting the Mark Guest Satisfaction is a look at the Top 10 Service Attributes, Guest Complaint Facts, Words to Use and Body language. We may not be able to to satisfy every guest every time; however, to wholeheartedly attempt to take care of that guest can make all the difference. This two-hour workshop also will include role playing scenarios that
more...
...he mark, we go for another try. Hitting the Mark Guest Satisfaction is a look at the Top 10 Service Attributes, Guest Complaint Facts, Words to Use and Body language. We may not be able to to satisfy every guest every time; however, to wholeheartedly attempt to take care of that guest can make all the difference. This two-hour workshop also will include role playing scenarios that
more...
From TrainingConnections.ORG
Creative Problem Solving
Increase employee productivity, reduce company waste and improve customer satisfaction by developing a process for effectively solving problems.
These benefits and many others are the excellent reasons to learn the creative problem solving techniques outlined and build a toolkit for solving problems that form part of every day life in your organization.
more...
Increase employee productivity, reduce company waste and improve customer satisfaction by developing a process for effectively solving problems.
These benefits and many others are the excellent reasons to learn the creative problem solving techniques outlined and build a toolkit for solving problems that form part of every day life in your organization.
more...
From Hawk Associates
Customer Service for Technical Support Professionals
...eed; the other half is having the skills to gain customer satisfaction, understanding, and cooperation.
In this course, you will learn methods for effective communication whether you are talking to customers to gather requirements, solve problems, or present solutions. In the IT field the first order of business is resolving technical issues. However, we must recognize the importance of
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...eed; the other half is having the skills to gain customer satisfaction, understanding, and cooperation.
In this course, you will learn methods for effective communication whether you are talking to customers to gather requirements, solve problems, or present solutions. In the IT field the first order of business is resolving technical issues. However, we must recognize the importance of
more...
From Alliance Training and Consulting, Inc.
Negotiation Skills at Work
Learn the skills necessary to successfully negotiate with persons outside of your control - such as team leaders, project managers, and those responsible for internal/external customer satisfaction. Learn the real meaning of a win/win solution.
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Learn the skills necessary to successfully negotiate with persons outside of your control - such as team leaders, project managers, and those responsible for internal/external customer satisfaction. Learn the real meaning of a win/win solution.
more...
From The People Power Group
Team Dimensions Profile and Seminar
Successful team members don't do the same thing at the same time. They do the right thing at the right time. And while team members work together toward a common goal, individuals still must play their individual roles in the process. As organizations rely more and more on teams to innovate, problem solve, produce, and compete at the speed of change, clearly understanding and capitalizing on
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Successful team members don't do the same thing at the same time. They do the right thing at the right time. And while team members work together toward a common goal, individuals still must play their individual roles in the process. As organizations rely more and more on teams to innovate, problem solve, produce, and compete at the speed of change, clearly understanding and capitalizing on
more...
From Interpersonal Development
Consultative Selling
..., and by resolving difficult situations to the customer s satisfaction.
Course Modules
The consultative sales process
Listening and probing for customer needs
Overcoming objections and closing
Up-selling and cross-selling
Managing difficult situations for positive results
Course Design
The six modules are covered in two days. Learning activities are interactive, fast paced and focused on
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..., and by resolving difficult situations to the customer s satisfaction.
Course Modules
The consultative sales process
Listening and probing for customer needs
Overcoming objections and closing
Up-selling and cross-selling
Managing difficult situations for positive results
Course Design
The six modules are covered in two days. Learning activities are interactive, fast paced and focused on
more...
From Summit Business Solutions
Customer Service Excellence
This program focuses on delivering value and maintaining customer satisfaction. Participants will learn techniques that focus on customer requirements, increasing repeat business and sales. Can be presented as executive briefing to multi-day customer service boot camp including customer site visits, interviews and service level evaluations.
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This program focuses on delivering value and maintaining customer satisfaction. Participants will learn techniques that focus on customer requirements, increasing repeat business and sales. Can be presented as executive briefing to multi-day customer service boot camp including customer site visits, interviews and service level evaluations.
more...
online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
