Instructor Led Satisfaction Training

Situational Frontline Leadership ...rship can provide high levels of performance and employee satisfaction; Transfer newly learned skills to partner with their people on a journey that can transform basic beginners into Self-Reliant Achievers Who Should Attend? Managers with one or more direct reports; First-time managers; Long-time managers facing challenging situations; Managers who need to bridge performance with expected  more...

Coaching Skills For Managers ...lly a Develops a more positive team culture a Deepens satisfaction through living values Who Should Attend a Senior Executives & Managers a Middle Managers & Supervisors a Everyone in a role of influencing others a Team Leaders Workshop Materials Every participant receives a personalized DiSC Personality Profile along with a Participant Workbook of exercise sheets and  more...

MCITP Training and Certification MCITP provides a more focused and convenient framework for the IT professionals to showcase their technical expertise in any of their chosen field, such as database administrator or enterprise messaging administrator. MCITP Training at InterNetworkz helps you to a enhance your proven experience and knowledge in using Microsoft products and solutions. a Get exposed to a systematic and  more...

Beyond Customer Satisfaction To Customer Value ...l be able to: Outline the Value of Customer Service & Satisfaction Draft a personal Vision Statement that will ensure a customer focus Create a model to identify internal and external customer & supplier requirements Discuss measurements to define and improve current customer satisfaction levels Understand the importance of customer responsiveness Create a personal plan for  more...

Quality Function Deployment (QFD) Course Description: In today's fiercely competitive market, quality and the customer are tightly intertwined. Customers are demanding consistently higher performance quality products at lower costs. Delivering quality to customers while designing and producing new products ahead of the competition is a steep challenge facing many companies today. This is a general course that will introduce the  more...

Human Resources Management - Advanced Training By the end of the program, participants will be able to: Define human resources and its main functions. Define the link between business strategies and Human Resources. Learn the reasons behind employee turnover and the main tools and techniques for improving employee job satisfaction and retention. Evaluate the results of Training & Development through the use of Key Performance Indicators.  more...

Customer Loyalty Strategies and Measurement - Dubai ...gram, participants will be able to: Understand customer satisfaction, retention, loyalty and measure them in a meaningful and systematic way. Include a profitability dimension to any customer loyalty strategy. Plan, manage and analyze impact-full customer satisfaction surveys. Define customer segments, profiles and models for maximum strategic as well as tactical impact. Create Customer  more...

Total Quality Management - Quality and Productivity Understand the importance of quality models. Understand TQM philosophy. Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations. Discuss other widely used improvement methodologies.  more...

Re-engineering Your Organization A Road Map to Business Process Improvement - Quality and Productivity Understand the terminology and benefits of re-engineering. Distinguish between analysis from a functional view and a process view. Build an understanding of the approach and techniques to apply when processes need to be re-engineered. Maximize customer satisfaction by matching process design to customer needs. Redesign workflow and structure successfully within the business.  more...

Lean Principles Removing Waste in Organizations By the end of the program, participants will be able to: Understand concepts and importance of lean organizations. Identify typical waste in organizations and the importance of such waste on organizations profits, competitive edge, and customer satisfaction. Recognize how lean concepts can directly address the elimination/ reduction of operating costs, cycle time, and non value-added activities.  more...

Total Quality Management TQM Tool Box for Continual Improvement - Quality and Productivity By the end of the program, participants will be able to: Realize the importance of quality models. Understand TQM philosophy. Use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations. Gain an understanding of other widely used improvement methodologies.  more...

Customer Loyalty Strategies and Measurement - Sales and Marketing ...rogram, participants will be able to: Understand customer satisfaction, retention, loyalty and measure them in a meaningful and systematic way. Include a profitability dimension to any customer loyalty strategy. Plan, manage and analyze impactful customer satisfaction surveys. Define customer segments, profiles and models for maximum strategic as well as tactical impact. Create Customer Value  more...

Measuring Human Capital The Use of KPIs for Measuring Effectiveness of HR - Human Resources Management By the end of the program, participants will be able to: Define measures, metrics and Key Performance Indicators (KPIs) and the role they play in measuring the effectiveness of Human Resources. List the KPIs that should be used in measuring Human Resources as a function. List and calculate the main KPIs that should be used to measure the efficiency of the critical processes in HR. Define and  more...

Re-Engineering Your Organization A Road Map to Business Process Improvement - Quality and Productivity By the end of the program, participants will be able to: Understand the terminology and benefits of re-engineering. Distinguish between analysis from a functional view and a process view. Build an understanding of the approach and techniques to apply when processes need to be re-engineered. Maximize customer satisfaction by matching process design to customer needs. Redesign workflow and structure  more...

Measuring Human Capital The Use of KPIs for Measuring Effectiveness of HR Define measures, metrics and Key Performance Indicators (KPIs) and the role they play in measuring the effectiveness of Human Resources. List the KPIs that should be used in measuring Human Resources as a function. List and calculate the main KPIs that should be used to measure the efficiency of the critical processes in HR. Define and calculate the main formulae for evaluating the financial  more...

Total Quality Management TQM Tool Box for Continual Improvement Realize the importance of quality models. Understand TQM philosophy. Use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations. Gain an understanding of other widely used improvement methodologies.  more...

Lean Principles Removing Efficiency Waste in Organizations Understand concepts and importance of lean organizations. Identify typical waste in organizations and the importance of such waste on organizations profits, competitive edge, and customer satisfaction. Recognize how lean concepts can directly address the elimination/ reduction of operating costs, cycle time, and non value-added activities. Know lean implementation methodologies. Develop an  more...

Customer Loyalty Strategies and Measurement ...satisfaction, retention, loyalty and measure them in a meaningful and systematic way. Include a profitability dimension to any customer loyalty strategy. Plan, manage and analyze impactful customer satisfaction surveys. Define customer segments, profiles and models for maximum strategic as well as tactical impact. Create Customer Value Propositions that work. Understand loyalty schemes:  more...

Re-engineering Your Organization A Road Map to Business Process Improvement Understand the terminology and benefits of re-engineering. Distinguish between analysis from a functional view and a process view. Build an understanding of the approach and techniques to apply when processes need to be re-engineered. Maximize customer satisfaction by matching process design to customer needs. Redesign workflow and structure successfully within the business.  more...

Total Quality Management TQM Toolbox for Continual Improvement ' This program is designed for Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance. This program is worth 25 NASBA CPE?s. Understand the importance of quality models. Understand TQM philosophy. Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.  more...

Advanced Human Resources Management This program is designed for Human Resources managers and senior professionals in the function who seek to broaden their knowledge and improve their skills in the key functions of HR. Also those who are responsible for evaluating HR and its effectiveness in the organization. The program is also suitable for those employees who are targeted for development/promotion within the HR function. This  more...

AT&T Certification for Managers The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

Customer Focused Selling Skills Customer-focused Selling is comprehensive and flexible sales development programs that will train your sales force to build successful business relationships by helping customers achieve both their business and personal objectives. Customer-focused Selling teaches your team a plan for developing an understanding between the customer and your salespeople throughout the sales process. Key  more...

Customer Loyalty and Retention Program ... program, you will learn about each facet of the customer satisfaction measurement process, from determining objectives and cost justification through design, execution, and application of the results to your organization's customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey, if you are about to embark upon a  more...

Customer Relationship Management ...lications will notice a large increase in sales, customer satisfaction, and simply the overall success of the business. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand CRM definitions and concepts Realize why CRM is essential to the future of your company Understanding of the latest strategies that can lead  more...

Customer Loyalty and Retention ...gram Duration: 2 days Program Overview: Customer satisfaction is WORTHLESS, customer loyalty is PRICELESS. Loyal is the most difficult of the customer service goals to achieve. But once you have it, you have something your competition will never have. This two days workshop is your goal to realize that "satisfaction" is the lowest level of acceptable service; you at once understand the  more...

Complain Handling and Resolution Complain Handling and Resolution Target Audience: All staff in customer service environment. Program Duration: 2 days Program Overview: Todaya ™s workforce is experiencing job burnout and complaints in epidemic proportions. Workers at all levels may face complaints about a situation, a process, a person or people. The important thing for an organization to have a formal  more...

Negotiating For Results ...hey can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace. Negotiating is a fundamental fact of life at any level. Whether you are working on a project or fulfilling support duties, this two days workshop will provide you with a basic comfort level to negotiate with both internal and external clients.  more...

Lean Awareness Training Lean thinking is a widely recognised approach for simplifying processes and improving performance in both manufacturing and service organisations. By applying these tools, organisations can significantly improve their customer service and satisfaction levels, reduce process timescales, improve the percentage of value added time, and reduce waste and the associated costs. This Lean Awareness  more...

Advanced Skills for the Practical Training ...onal growth and development, because we want the enormous satisfaction that comes from working with others to help them reach their potential as human beings. This two days workshop is your start to that goal. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Enhance your understanding of learning styles & how to accommodate all learning  more...

Business Writing That Works ...till be aiming to turn out a good product, their sense of satisfaction will arise partly from a greater appreciation of the process by which they get there. This two days workshop will concentrate on the nitty-gritty details that writers have to contend with, and give them some practical advice on making the job less difficult. They will also have opportunity to discuss their writing problems  more...

Skills for Administrative Assistant ...teract positively with them. The biggest influence on job satisfaction is our relationship with others. This is a two-day workshop designed for those who work in support positions, to help them improve their everyday performance in an office environment. The two days will help you improve your communications skills, make a good first impression, and develop personal management skills. How  more...

AT&T Certificate for Call Center Team Leaders ...proved performance, increased sales and enhanced customer satisfaction. Let us help you make that investment with Educational Services, designed to improve the skills and a professional capabilities of your Contact Center and agents. Here s a five days solution that will instantly improve your Team Leader performance. The overall approach is to address core competencies and skill sets  more...

AS9100 Revision C Process and Added Value Internal Auditor ...e of meeting customer requirements and achieving customer satisfaction PUBLIC COURSE SCHEDULE (locations and dates): November 8-10, 2011 - Houston, TX - this course is confirmed to run with a special low price of $1, 395 per person January 24-26, 2012 - Houston, TX February 14-16, 2012 - Toronto, ON March 13-15, 2012 - Rochester, NY April 17-19, 2012 - Charlotte, NC May 15-17,  more...

ISO 9001 Process Added Value Internal Auditor ...e of meeting customer requirements and achieving customer satisfaction. * An understanding of the continual improvement aspects of the quality management system and where to apply them. * Knowledge of the principals of process auditing. * An understanding of the need for clear knowledge of the organization's defined processes, their sequence and interaction. * The ability to plan,  more...

KT ITSM Problem and Incident Management Workshop The "nuts and bolts" of ITIL ® Problem and Incident Management in IT Operations Incident and Problem Management are at the heart of customer support and are essential to organizations transitioning to ITIL V3. Reduce Time-To-Close, increase First Time Fix rate, reduce No Fault Found, increase Customer Satisfaction and lower operating costs of your customer support center. Heralded as  more...

Human Resources Management This course is designed for all managers who relay on their personnel performance to improve their ability to achieve customer satisfaction and their business goals. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors. The course will include role playing session for each employee category to emphasize course objective.  more...

Business Process Reengineering ...e indicators like cost, quality, cycle time, and customer satisfaction. The latest information technology is implemented in new designs to provide breakthrough results in the vital performance measures. BPR has gained, over the past decade, wide acceptance as a result of its documented successes. It is proven to be the best response to fierce competitions, demanding customers, and fast changing  more...

ISO 10002 Guide for Customer Handling ... customer. ISO 10002: 2004, Quality Management - Customer Satisfaction - Guidelines for Complaints Handling in Organizations, the standard is complete enough for stand-alone implementation, or in support of other quality management and customer satisfaction tools, including Customer Relation Management and Six Sigma. The standard gives complete guidance - including principles, issues for  more...

Customer Service Excellence A course designed for front office personnel and all staff dealing with customers to improve their ability to achieve customer satisfaction. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors. The course will include role playing session for each employee category to emphasize course objective.  more...

Ensuring Customer Satisfaction * Introduction to Customer Service * Calming Upset Customers * Internet Customer Service Skills  more...

Developing and Implementing an Employee Engagement Strategy ...perform better than others. They experience increased job satisfaction and more positive attitudes and emotions towards their work, benefiting both individual and employer. This practical two day course provides the tools and techniques to develop, communicate and measure an employee engagement strategy in your organisation. This programme is for you if you are an HR or OD professional,  more...

Inspiring and Motivating Discover what drives you a and others a to business and personal success We all have common drivers: the need for food and shelter are powerful motivators, as is our need to be understood, affirmed, validated, and appreciated. At work, we are motivated when we can see a clear business reason for pursuing a particular course of action. Todaya ™s increasingly competitive world means that a  more...

DISC Certification Training ...vey Platform o Organisational Culture Survey o Customer Satisfaction Survey o Produce customised or original surveys using the Extended DISC Survey Platform You should attend if you are a manager, internal or external consultant, educator, coach, counsellor, trainer, mediator or are interested in understanding human behaviour to improve performance. Content Outline: DAY ONE 1.  more...

Administering ACt ...ering ACT! Learn how to maximize your ACT! software. Your Satisfaction Guaranteed or you come back for FREE! This class covers features found in both Premium and Standard versions of ACT! Software. Locations: Arlington Heights, IL Southfield, MI Brentwood, MO Taught by a Sage Certified ACT Premier Trainer and hands on so you can learn how to setup up and administer data base security,  more...

PRES 5 Day Professional Home Staging Redesign Course Kelowna ...s, truck rentals etc) to complete the job to the client's satisfaction * Discover how professionals rearrange furniture, add and/ or delete accessories and/ or collections. Then put your skills into action. * Designers are experts in hanging art. Learn how to do it right and the right tools to use. * Uncover a wealth of "on the job" trade secrets that only the professionals know.  more...

Real Optimism ...you know that an optimistic outlook can improve your work satisfaction? Having a positive attitude encourages real optimism. But what exactly is attitude? Your attitude is your own personal filter for everything that happens to you, around you, or within you, but did you know, what takes place in your world is often not as important as how you view it. You cannot choose what will happen to  more...

Customer Care - Developing a Care Culture ...t a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The aim of this training course is to enable delegates to create, maintain and build upon a positive and informed culture of customer care within their organisation. Contents: By the end of this training course each delegate will be able to: Identify the different kinds of customer  more...

Wholistic Life Coach Mentor Skills Certification Course ...greater health, well-being, and personal and professional satisfaction. Coaching is a two-step process of building relationships and setting goals. How well you coach and mentor is related directly to how well you are able to foster a great working relationship with others through understanding them and through strategic goal setting. Once trained, you can use these skills in face-to-face  more...

Team Building This seminar is composed of three key elements: personality dynamics, team building, and problem solving strategies. These components provide a practical backdrop for facilitating effective team interactions. Understanding the characteristics and needs of different personalities leads to more effective communication. Making these personal differences objective facilitates the process of problem  more...

Supervisor Training ...p style, understanding motivation and how to increase job satisfaction and productivity, making objective decisions, communication skills and dealing with conflict, and planning and goal setting strategies. By the end of this workshop, participants will have a clear understanding of their functions, their weaknesses, and their strengths as a leader. This program enhances the understanding of  more...

Developing and Leading High Performance Teams ...tention of talent, completion time of projects and tasks, satisfaction with work and life; Making your organization, team, and you better and greater profit. In our time together you will learn how to; hone, utilize, and develop interpersonal and political skills that are needed for more than successful completion of Projects and Goals; Leading to an increase in your value to the team and  more...

Training on Customer Satisfaction Asktenali. com - HRD Trainers and Consultants A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of Global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your training  more...

Retail Selling Techniques ...ger about all customer s issues, including level of their satisfaction Is not afraid asking and push the client to take a decision that suits the client s need. What makes the sales? Sales = Traffic x closing ratio x average transaction value Control on traffic is not possible for the sales person, this is controlled by many variables: advertising, promotion, company reputation  more...

Team Building Program Accountability and Team Cohesion ...rocess is leading to loss of customers and lower customer satisfaction. The team needs to communicate accountability and take responsibility as a unit for actions. Additionally some of the younger members are in need of leadership development. By developing the leadership of the younger members the team can ensure that it will be an effective and healthy organization for many more years.  more...

Customer Service Excellence This powerful 4-8 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence, that's why we sub-titled this workshop "From the Inside/ Out." Goals Know why providing good customer service is critical Build a model describing excellent and awful  more...

Customer Service Excellence This powerful 4-6 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence. Goals Know why providing good customer service is critical Build a model describing excellent and awful customer service Determine customers' standards for  more...

How to Effectively Manage and Control Quality in Products and Services ...ations focus on these core principles: achieving customer satisfaction, striving for continuous improvement and encouraging the full involvement of the entire workforce. Because these principles are different from traditional management practices, many companies may be employing outdated work methods that rob their company of greater profits that the quality management principles can bring.  more...

EFT Level 2 - Take Your Skills to the Next Level ... way more than the cost of the workshop. And imagine the satisfaction you will gain from being able to apply this amazing tool even more effectively! LOCATION: Friends Meeting House, 69 High Street, Saffron Walden CB10 1AA TIMINGS: 9. 45 am for 10. 00, finish at 5. 00 pm Drinks and light refreshments will be available throughout the day. Bring a packed lunch or try one of the many  more...

EFT Level 1 - Introduction to the Essentials ... way more than the cost of the workshop. And imagine the satisfaction you will gain from being able to apply this amazing tool even more effectively! LOCATION: Friends Meeting House, 69 High Street, Saffron Walden CB10 1AA TIMINGS: 9. 45 am for 10. 00, finish at 5. 00 pm Drinks and light refreshments will be available throughout the day. Bring a packed lunch or try one of the many  more...

Creativity for Logical Thinkers The workshop provides a unique introduction to how the creative process works. Organisations and individuals are encouraged to bring along real life situations which are tackled by a broad range of practical creative techniques which can be used in the workplace. Creativity for Logical Thinkers will maximise the return on your training investment, by combining creative thinking skills training  more...

PMP CAPM Exam Preparation 4th Edition - Evening Class 385 PDUs ...self-esteem, as a result of achieving a sense of personal satisfaction. Exercise your expertise: Once you are certified, expect to assume more on-the-job responsibilities. It undeniably puts you ahead of the rest. Expand your knowledge base: PMP designation encourages you to continue your education and enhance your professional improvement. Achieve your professiona ™s a gold  more...

PMP Exam Preparation 4th Edition - Daytime Class 42 PDUs ...self-esteem, as a result of achieving a sense of personal satisfaction. Exercise your expertise: Once you are certified, expect to assume more on-the-job responsibilities. It undeniably puts you ahead of the rest. Expand your knowledge base: PMP designation encourages you to continue your education and enhance your professional improvement. Achieve your professiona ™s a gold  more...

Martine Devos' Certified Scrum Product Owner ...to leverage Scrum to optimise value creation and customer satisfaction, then this is the course for you. The course will cover Scrum roles from Product Owner, Team to ScrumMaster. There will also be a range of group based and individual exercises to test your agility, in preparation for transferring what you learn to your current role. On completion of the course you will obtain the  more...

FLM Course 5 How to Successfully Influence Others Motivating employees is extremely important to managers. They know that employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. However, motivating employees is a complex process as it involves understanding their needs, wants and expectations. This module is designed to help leaders build and maintain motivated staff. Managers  more...

Final Cut Studio Master Class ...est level of professionalism in digital video technology. Satisfaction is guaranteed. The most comprehensive Master Class nationwide, take full advantage of the Pro applications in Final Cut Studio. FMC's Studio Master Class comprises training on the following: a Final Cut Pro 6 a DVD Studio Pro 4 a Motion 3 a Soundtrack Pro 2 a Color Certification Final Cut Studio 2  more...

Time Management Working Smarter Not Harder- Job Design Concepts Managing time is a myth. We need to manage ourselves in the fixed amount of time we are given. This workshop will help participants zero in on the areas that will provide them with the greatest return. Participants will develop the methods and a mentality to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.  more...

Inside Selling Skills Module 27 In this session, participants will discover many of the essential skills, qualities, behaviours and traits that will increase their ability to service their clients in a professional and profitable manner. You will learn how to properly greet incoming callers and walk-in customers in order to make a connection, build rapport, earn their confidence and trust. Suited for those who want to learn how  more...

Crystal Reports Introduction-2 Days Crystal Reports 11. In this course, we will explore topics such as: Creating a List Report; Displaying Data in a Report; Grouping Report Data; Building Formulas; Formatting Reports; Enhancing Reports; Creating and Modifying Pie Charts; and Distributing Data. This course will run for two days, from 9:00 am to 4:00 pm. Training manuals are included in the pricing, as well as a Certificate of  more...

Selling Smarter Today's top salespeople are in the business of identifying needs and persuading potential customers to respond favorably to an idea that will result in mutual satisfaction for both the buyer and the seller. This one-day workshop will help you develop those skills, enabling you to sell smarter.  more...

Coping With Stress Home and Work ...satisfaction in both your personal and professional lives? Are you feeling the pressure that today's fast paced, ever-changing environment is putting on you? This workshop explores coping and stress in four key life areas: Personal, Work, Couple and Family. High performance no longer means putting work ahead of everything else. Stress is neither good or bad, it's a fact of life. It's how you  more...

Microsoft Visio Level 1 - English Microsoft Visio Level 1. This course offers basic training on Microsoft Visio, and will teach participants the basics including: An overview of Visio; Basic skills: Creating a directional map; Basic diagram skills; Flowcharts; Organization charts; Floor plan; and more... At CBiT, we offer no cancellations on our Microsote Suite Public Courses, Telephone & Web Support for one full year, Training  more...

Crystal Reports 11 Level 1 - English Crystal Reports 11. In this course, we will explore topics such as: Creating a List Report; Displaying Data in a Report; Grouping Report Data; Building Formulas; Formatting Reports; Enhancing Reports; Creating and Modifying Pie Charts; and Distributing Data. This course will run for two days, from 9:00 am to 4:00 pm. Training manuals are included in the pricing, as well as a Certificate of  more...

Customer Satisfaction Servicing Customers on the Telephone ...earn the difference between customer Service and customer Satisfaction. * Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated. * Recognize forbidden phrases and reword negative statements. * Monitor  more...

Contact Center Manager Certification Training * Learn and practice new concepts and techniques for dealing with people, tools, and operations more effectively in a management and leadership capacity. * Broaden your understanding of the unique challenges of managing a contact centre most effectively in a customer service environment and learn new ways to bring about change despite resistance. * Acquire access to unique tools and  more...

Client Care Representative CCR Certified Training Program 2 Days ...nvironment 2. Reduce agent turnover 3. Improve Customer Satisfaction Here are some of the skills most needed to be coached and trained: 1. How to control a conversation, so it doesn't drag on needlessly 2. How to identify the needs of the caller 3. How to handle angry callers 4. How to project the intention 'to help' the caller 5. How to be honest with the caller 6. How to pay  more...

Interpersonal Skills for Todays Professional The biggest influence on job satisfaction is our relationship with others. Having the skills to interact positively with our co-workers and boss enables the development of effective working relationships and leads to productive business outcomes. This workshop will help you to develop critical interpersonal skills that will pave the way to the achievement of personal, team and organizational  more...

Quality for Project Managers - nexient Learn How To: Integrate project quality management into the entire project life cycle Use five steps to plan effectively for project quality management Use five steps to assess and improve your organizationa ™s current quality capabilities to ensure that projects will meet specified quality standards Ensure customer satisfaction by monitoring results using project quality control tools  more...

Conducting Effective Performance Reviews - nexient Performance Reviews are an essential component of employee development. If improving your employees performance and job satisfaction is important, you need to do better reviews.  more...

Negotiating for Results Complete - CTC People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace.  more...

Martine Devos' Certified ScrumMaster and Estimation Class - 2 days - UK ...oductivity, while increasing Product Owner and management satisfaction * Learn from feedback and run engaging retrospectives * Explore techniques for applying Scrum to large and distributed teams * Use Scrum and corporate governance and quality models * Deal with the obstructions to high productivity on your Scrum team, such as: o Incomplete stories at Sprint-end  more...

Media Composer Master Class ... ensure the highest level of professionalism in training. Satisfaction is guaranteed. The Master Class is a training program that combines multiple individual Media Composer courses for a discounted price. The Master Class does not have a schedule of its own. Each class is scheduled separately, beginning with the 101 class, as indicated below. We recommend taking the remaining courses  more...

Logic Studio Master Class ...est level of professionalism in digital video technology. Satisfaction is guaranteed. This comprehensive Master Class takes full advantage of the Pro applications in Logic Studio. Certification Logic Studio Master Certification Logic Studio Master Certification recognizes your skills with the entire Logic Studio product suite. To become certified as an Logic Studio Master Pro, you  more...

ITIL V3 Capability Course SOA - Service Offerings and Agreements ...navigate these waters towards the safe harbor of customer satisfaction and continual service improvement. Embedded into the five (5) day SOA course is our unique virtualization, Living the Lifecycle . Woven through all of ITSM Academy's ITIL V3 Certification classes, this virtualization brings V3 processes and concepts to life. Within a virtual business environment, as a group, we will  more...

New Product Development ...increased revenue, operational efficiencies, and customer satisfaction. We present the five phases of the Stage Gate process, a core team approach to project team organization, development tools, speed techniques, and technology management fundamentals. These proven concepts are easily transferable to any industry involved in introducing new products to the marketplace. New Venture Creation  more...