Online Satisfaction eLearning - Training Resources
Satisfaction Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Online Training Directory
Introduction to ISO 9001:2000
ISO 9000 is increasingly becoming the standard for doing business. Organizations worldwide are implementing ISO 9000 Quality Management Systems. What is ISO 9001:2000 and what does it require? Learn to understand the requirements and apply the standard within an organization. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and
more...
ISO 9000 is increasingly becoming the standard for doing business. Organizations worldwide are implementing ISO 9000 Quality Management Systems. What is ISO 9001:2000 and what does it require? Learn to understand the requirements and apply the standard within an organization. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and
more...
Six Sigma Management and Leadership Training Program
This course will teach you about the methodology and implementation of Six Sigma in your organization. Self-Directed. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus contrived) situations.
In the 21st Century, and its global economy, the skills of Process Efficiency is paramount to an
more...
This course will teach you about the methodology and implementation of Six Sigma in your organization. Self-Directed. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus contrived) situations.
In the 21st Century, and its global economy, the skills of Process Efficiency is paramount to an
more...
Management & Leadership Continuous Quality Improvement (CQI) Training Program
This course will teach you how to effectively and efficiently implement a system of Continuous Quality Improvement (CQI) for your organization.
In the 21st Century, and its global economy, the skill of continually improving quality is vitally important to an organization's longevity and success. Whether you are in the service or production business, this course provides a proactive method of
more...
This course will teach you how to effectively and efficiently implement a system of Continuous Quality Improvement (CQI) for your organization.
In the 21st Century, and its global economy, the skill of continually improving quality is vitally important to an organization's longevity and success. Whether you are in the service or production business, this course provides a proactive method of
more...
Leadership Assessment Profile
...opment. Jobs that have the best potential for high career satisfaction. The information contained in your Profile may clarify how you think about yourself as a leader, which, in turn, may be useful to you as you consider such key questions as:Which aspect of business should I study next? How can I leverage my strengths and compensate for my weaknesses? How can I achieve an optimal balance
more...
...opment. Jobs that have the best potential for high career satisfaction. The information contained in your Profile may clarify how you think about yourself as a leader, which, in turn, may be useful to you as you consider such key questions as:Which aspect of business should I study next? How can I leverage my strengths and compensate for my weaknesses? How can I achieve an optimal balance
more...
ISO 13485 Medical Devices General Employee Training
... Meet applicable regulatory requirements Enhance customer satisfaction Achieve continual improvement of its performance in pursuit of these objectives. After you place your order, you will receive a user name, password and log-in instructions.
You will log-in and work through our interactive training for approximately 1/2 hour. The training includes slides, audio and quizzes.
You will be able
more...
... Meet applicable regulatory requirements Enhance customer satisfaction Achieve continual improvement of its performance in pursuit of these objectives. After you place your order, you will receive a user name, password and log-in instructions.
You will log-in and work through our interactive training for approximately 1/2 hour. The training includes slides, audio and quizzes.
You will be able
more...
ISO 9001:2000 General Employee Training
... Meet applicable regulatory requirements enhance customer satisfaction achieve continual improvement of its performance in pursuit of these objectives. After you place your order, you will receive a user name, password and log-in instructions.
You will log-in and work through our interactive training for approximately 1/2 hour. The training includes slides, audio and quizzes.
You will be able
more...
... Meet applicable regulatory requirements enhance customer satisfaction achieve continual improvement of its performance in pursuit of these objectives. After you place your order, you will receive a user name, password and log-in instructions.
You will log-in and work through our interactive training for approximately 1/2 hour. The training includes slides, audio and quizzes.
You will be able
more...
Entrepreneur Assessment Profile
...es? The Entrepreneur Profile indicates your potential for satisfaction and success as an entrepreneur. The online assessment tells you if you are ready to make the leap, and points to the areas you need to work on to increase the likelihood of success. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this
more...
...es? The Entrepreneur Profile indicates your potential for satisfaction and success as an entrepreneur. The online assessment tells you if you are ready to make the leap, and points to the areas you need to work on to increase the likelihood of success. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this
more...
Career Assessment Profile
...opment. Jobs that have the best potential for high career satisfaction. The information contained in your Profile may clarify how you think about yourself as a leader, which, in turn, may be useful to you as you consider such key questions as:Which aspect of business should I study next? How can I leverage my strengths and compensate for my weaknesses? How can I achieve an optimal balance
more...
...opment. Jobs that have the best potential for high career satisfaction. The information contained in your Profile may clarify how you think about yourself as a leader, which, in turn, may be useful to you as you consider such key questions as:Which aspect of business should I study next? How can I leverage my strengths and compensate for my weaknesses? How can I achieve an optimal balance
more...
AS9100 Aerospace Standard General Employee Training
...customer and applicable regulatory requirements. Customer satisfaction is increased through the application of the system and using a process approach for continual improvement of the system, much like ISO 9000. After you place your order, you will receive a user name, password and log-in instructions.
You will log-in and work through our interactive training for approximately 1/2 hour. The
more...
...customer and applicable regulatory requirements. Customer satisfaction is increased through the application of the system and using a process approach for continual improvement of the system, much like ISO 9000. After you place your order, you will receive a user name, password and log-in instructions.
You will log-in and work through our interactive training for approximately 1/2 hour. The
more...
Balancing Work and Family
Course description -- Although most people must work in order to live, it is family that makes life worth living, and ita s important to be able to balance the requirements of these two major efforts in order to satisfy our personal needs. This course has tools and techniques for identifying basic values and assuring that efforts and time are spent in ways that bring the most reward and
more...
Course description -- Although most people must work in order to live, it is family that makes life worth living, and ita s important to be able to balance the requirements of these two major efforts in order to satisfy our personal needs. This course has tools and techniques for identifying basic values and assuring that efforts and time are spent in ways that bring the most reward and
more...
From 123-CBT Computer Based Training
Elements of a 360-Degree Performance Review
Are you familiar with the elements of the 360-degree performance review process? Are your participants familiar with them? Implementing a 360-degree performance review within your organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review
more...
Elements of a 360-Degree Performance Review
Are you familiar with the elements of the 360-degree performance review process? Are your participants familiar with them? Implementing a 360-degree performance review within your organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review
more...
Business Coaching
Coaching is a vital component of any business that aims to be a winner in the new economy. However, unless coaches are clear in their own minds exactly what their function is, and why they are performing a coaching role, they may do more harm than good. Therefore, it is important to understand how coaching originated as a business tool, and the ways it impacted traditional managerial attitudes and
more...
Coaching is a vital component of any business that aims to be a winner in the new economy. However, unless coaches are clear in their own minds exactly what their function is, and why they are performing a coaching role, they may do more harm than good. Therefore, it is important to understand how coaching originated as a business tool, and the ways it impacted traditional managerial attitudes and
more...
Developing Customer Satisfaction Surveys
By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art.In this course, you'll learn to use the principles of survey design
more...
By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art.In this course, you'll learn to use the principles of survey design
more...
Customer Satisfaction Analysis and Implementation
...satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are applied.In this course, you'll examine how to
more...
...satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are applied.In this course, you'll examine how to
more...
Managing the Quality of the Customer Support Service Center
...r company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident management and how a support center can use them to best effect. The course introduces the concepts behind incident management, demonstrates how to deal with and close incidents
more...
...r company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident management and how a support center can use them to best effect. The course introduces the concepts behind incident management, demonstrates how to deal with and close incidents
more...
ITIL The Service Desk and Incident Management
Organizations that provide IT services to internal or external customers need to provide excellent services to increase the quality of, and the profits for, the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction.The delivery and support of IT services
more...
Organizations that provide IT services to internal or external customers need to provide excellent services to increase the quality of, and the profits for, the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction.The delivery and support of IT services
more...
ITIL Problem and Change Management
...ly costly in terms of lost productivity and lost customer satisfaction. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve problems and errors, as well as identify and implement appropriate solutions.The delivery and support of IT services are
more...
...ly costly in terms of lost productivity and lost customer satisfaction. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve problems and errors, as well as identify and implement appropriate solutions.The delivery and support of IT services are
more...
ITIL V3 - ITIL and the Service Lifecycle
Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to
more...
Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to
more...
Identifying Your Customers Expectations
...ulfill expectations at various levels impacts on customer satisfaction. Too often, the service that customers receive is based more on the needs of the company than the wants of the customer. For example, customer interface technologies are usually introduced to save on costs, and keep prices competitive. Companies believe that low prices are what customers value above all else, and they think
more...
...ulfill expectations at various levels impacts on customer satisfaction. Too often, the service that customers receive is based more on the needs of the company than the wants of the customer. For example, customer interface technologies are usually introduced to save on costs, and keep prices competitive. Companies believe that low prices are what customers value above all else, and they think
more...
Using Surveys to Measure Customer Satisfaction
...efecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will give you the tools to do this.Once you have established the attributes of your service that customers value the most, by gathering their qualitative feedback, you need to gauge how they rate your company's ability to deliver them. This course concentrates on the techniques required to
more...
...efecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will give you the tools to do this.Once you have established the attributes of your service that customers value the most, by gathering their qualitative feedback, you need to gauge how they rate your company's ability to deliver them. This course concentrates on the techniques required to
more...
Bridge the Expectations Gap
...me basic checks in the areas that precipitate customer dissatisfaction most often.In the second lesson, you'll learn how to conduct a more in-depth service audit, examining each customer-company interaction in the cycle of service, and gaining awareness of what the result of each is likely to be. Are your systems designed for your convenience, or the customers? Do they make it easier or more
more...
...me basic checks in the areas that precipitate customer dissatisfaction most often.In the second lesson, you'll learn how to conduct a more in-depth service audit, examining each customer-company interaction in the cycle of service, and gaining awareness of what the result of each is likely to be. Are your systems designed for your convenience, or the customers? Do they make it easier or more
more...
Leading a Customer-focused Team
The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work
more...
The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work
more...
Discovering What Your Customers Want
...often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics.When customer satisfaction programs begin with a survey, and not a plan, the result is frequently customer dissatisfaction. To overcome this risk, you must begin by developing a customer satisfaction system
more...
...often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics.When customer satisfaction programs begin with a survey, and not a plan, the result is frequently customer dissatisfaction. To overcome this risk, you must begin by developing a customer satisfaction system
more...
The Fundamentals of Exceptional Customer Service
...satisfaction guaranteed." But in today's marketplace, satisfaction isn't enough. This course is designed to take your goals beyond merely satisfying the customer to creating customer loyalty. The training takes aim at outdated modes of thinking, and establishes the building blocks for a service mentality that increases customer commitment, not to mention profits. Learn how to develop service
more...
...satisfaction guaranteed." But in today's marketplace, satisfaction isn't enough. This course is designed to take your goals beyond merely satisfying the customer to creating customer loyalty. The training takes aim at outdated modes of thinking, and establishes the building blocks for a service mentality that increases customer commitment, not to mention profits. Learn how to develop service
more...
Total Quality Management - Principles
"Total Quality Management: Deploying TQM Principles": This course builds on the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process.
more...
"Total Quality Management: Deploying TQM Principles": This course builds on the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process.
more...
Advanced Six Sigma The Define Phase of DMAIC
...s, and tools to address the problem and increase customer satisfaction. This course will help the learner begin to identify customer needs and wants by: Obtaining a basic understanding of the Kano Model Utilizing the 5 Why root cause analysis technique to obtain a deeper understanding of the customer's needs and wants Specifying Critical to Quality (CTQ) characteristics.
Learn To:
Use
more...
...s, and tools to address the problem and increase customer satisfaction. This course will help the learner begin to identify customer needs and wants by: Obtaining a basic understanding of the Kano Model Utilizing the 5 Why root cause analysis technique to obtain a deeper understanding of the customer's needs and wants Specifying Critical to Quality (CTQ) characteristics.
Learn To:
Use
more...
Value Chain Management Elements of the Value Chain
...er relationships, unique offerings, and ensuring customer satisfaction. Learn To Differentiate between the value chain and the supply chain. Identify key features of value chain management. Identify benefits of customer loyalty. Identify criteria to target most profitable
more...
...er relationships, unique offerings, and ensuring customer satisfaction. Learn To Differentiate between the value chain and the supply chain. Identify key features of value chain management. Identify benefits of customer loyalty. Identify criteria to target most profitable
more...
Total Quality Management Principles
... the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process. Learn To Recognize how to develop a customer needs map. Identify the four
more...
... the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process. Learn To Recognize how to develop a customer needs map. Identify the four
more...
Organizational Behavior Organizational Dynamics for Individuals
... Determine an employee's level of job satisfaction. Identify motivational theories that affect OB. Audience Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30
more...
... Determine an employee's level of job satisfaction. Identify motivational theories that affect OB. Audience Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30
more...
Organizational Behavior The Organizational System
...nts of the job characteristics model that affect employee satisfaction. • Determine the most appropriate method of job redesign for an employee. • Implement one method of job redesign for an employee. • Follow the guidelines for managing diversity. Audience Managers, supervisors, team members,
more...
...nts of the job characteristics model that affect employee satisfaction. • Determine the most appropriate method of job redesign for an employee. • Implement one method of job redesign for an employee. • Follow the guidelines for managing diversity. Audience Managers, supervisors, team members,
more...
From HAZMAT Plans & Programs, Inc
Green Building Commercial Certification Program
...h cost savings) and to justify them to the Ownera ™s satisfaction.
INSTRUCTOR:
Andrew O. Manzini
Florida Certified General Contractor; NAHB Certified Green Professional; Accredited Green Building Verifier
PROFILE:
Andrew Manzini is Vice President and Principal Consultant, National Green Building, Inc. An executive, consultant, teacher, instructional designer and published author,
more...
...h cost savings) and to justify them to the Ownera ™s satisfaction.
INSTRUCTOR:
Andrew O. Manzini
Florida Certified General Contractor; NAHB Certified Green Professional; Accredited Green Building Verifier
PROFILE:
Andrew Manzini is Vice President and Principal Consultant, National Green Building, Inc. An executive, consultant, teacher, instructional designer and published author,
more...
From Simons-White & Associates, Inc.
Advanced Product Quality Planning
Session Information
Session Date: July 17, 2008
Start time: 1:00 pm
Duration: 2 hours
Session Fee: $200 per participant
Presenter: Norma S. Simons /Kathy Paris
Host: Duane Cole
Host email: duanecole@simons-white.com
Description: Advanced Product Quality Planning
Advanced Product Quality Planning (APQP) is a methodology that encompasses all the activities and processes needed between customer
more...
Session Information
Session Date: July 17, 2008
Start time: 1:00 pm
Duration: 2 hours
Session Fee: $200 per participant
Presenter: Norma S. Simons /Kathy Paris
Host: Duane Cole
Host email: duanecole@simons-white.com
Description: Advanced Product Quality Planning
Advanced Product Quality Planning (APQP) is a methodology that encompasses all the activities and processes needed between customer
more...
From Serebra Learning Corporation
Relationship Management Maintaining the Client Relationship
In Relationship Management - Maintaining the Client Relationship, you will learn about the differences between short-term and long-term customer relationships, as well as the causes and advantages of these relationships. You will also identify methods of keeping and extending the client relationship into future endeavors. Finally, you will learn about techniques for measuring success in the client
more...
In Relationship Management - Maintaining the Client Relationship, you will learn about the differences between short-term and long-term customer relationships, as well as the causes and advantages of these relationships. You will also identify methods of keeping and extending the client relationship into future endeavors. Finally, you will learn about techniques for measuring success in the client
more...
ITIL The Service Desk and Incident Management
... organizations to increase external and internal customer satisfaction. The delivery and support of IT services are divided into core processes within ITIL. This course provides an overview of IT service management (ITSM), and it covers one service support function--the service desk--and one service support process--incident management. This course is intended to help learners prepare for the
more...
... organizations to increase external and internal customer satisfaction. The delivery and support of IT services are divided into core processes within ITIL. This course provides an overview of IT service management (ITSM), and it covers one service support function--the service desk--and one service support process--incident management. This course is intended to help learners prepare for the
more...
ITIL Problem and Change Management
...ly costly in terms of lost productivity and lost customer satisfaction. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve problems and errors, as well as identify and implement appropriate solutions. The delivery and support of IT services are
more...
...ly costly in terms of lost productivity and lost customer satisfaction. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve problems and errors, as well as identify and implement appropriate solutions. The delivery and support of IT services are
more...
Identifying Your Customer s Expectations
...ulfill expectations at various levels impacts on customer satisfaction. Too often, the service that customers receive is based more on the needs of the company than the wants of the customer. For example, customer interface technologies are usually introduced to save on costs, and keep prices competitive. Companies believe that low prices are what customers value above all else, and they think
more...
...ulfill expectations at various levels impacts on customer satisfaction. Too often, the service that customers receive is based more on the needs of the company than the wants of the customer. For example, customer interface technologies are usually introduced to save on costs, and keep prices competitive. Companies believe that low prices are what customers value above all else, and they think
more...
Using Surveys to Measure Customer Satisfaction
...efecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will give you the tools to do this. Once you have established the attributes of your service that customers value the most, by gathering their qualitative feedback, you need to gauge how they rate your company's ability to deliver them. This course concentrates on the techniques required
more...
...efecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will give you the tools to do this. Once you have established the attributes of your service that customers value the most, by gathering their qualitative feedback, you need to gauge how they rate your company's ability to deliver them. This course concentrates on the techniques required
more...
Bridge The Expectations Gap
You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how
more...
You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how
more...
Discovering What Your Customers Want
...often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics. When customer satisfaction programs begin with a survey, and not a plan, the result is frequently customer dissatisfaction. To overcome this risk, you must begin by developing a customer satisfaction system
more...
...often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics. When customer satisfaction programs begin with a survey, and not a plan, the result is frequently customer dissatisfaction. To overcome this risk, you must begin by developing a customer satisfaction system
more...
Developing Customer Satisfaction Surveys
...use the principles of survey design to develop a customer satisfaction survey that works. You'll explore factors that influence selection of the survey method. You'll also learn to design the survey instrument itself, including selection of question formats, sequencing of questions, and wording of the items themselves. Finally, you'll examine issues relating to selection of a sampling method
more...
...use the principles of survey design to develop a customer satisfaction survey that works. You'll explore factors that influence selection of the survey method. You'll also learn to design the survey instrument itself, including selection of question formats, sequencing of questions, and wording of the items themselves. Finally, you'll examine issues relating to selection of a sampling method
more...
Customer Satisfaction Analysis and Implementation
...satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are applied. In this course, you'll examine how to
more...
...satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are applied. In this course, you'll examine how to
more...
Measuring Customer Satisfaction Simulation
Stratoscape Creations is an industry-leading producer of multimedia and gaming products. They are responsible for bringing to the market some of the most popular flight simulators and first-person adventure games of the last decade. But competition has grown increasingly fierce in the industry, and Stratoscape is starting to feel the bite of an up-and-coming company, Tempest's Core. It's game time
more...
Stratoscape Creations is an industry-leading producer of multimedia and gaming products. They are responsible for bringing to the market some of the most popular flight simulators and first-person adventure games of the last decade. But competition has grown increasingly fierce in the industry, and Stratoscape is starting to feel the bite of an up-and-coming company, Tempest's Core. It's game time
more...
The Call Center Industry
When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:
more...
When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:
more...
Call Center Customer Service
Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting.
more...
Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting.
more...
Managing the Quality of the Customer Support Service Center
...r company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident management and how a support center can use them to best effect. The course introduces the concepts behind incident management, demonstrates how to deal with and close incidents
more...
...r company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident management and how a support center can use them to best effect. The course introduces the concepts behind incident management, demonstrates how to deal with and close incidents
more...
Managing a Project
The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product. This course is targeted toward a diverse range of managers and staff members who wish to acquire the
more...
The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product. This course is targeted toward a diverse range of managers and staff members who wish to acquire the
more...
Coaching for Business
Coaching is a vital component of any business that aims to be a winner in the new economy. However, unless coaches are clear in their own minds exactly what their function is, and why they are performing a coaching role, they may do more harm than good. Therefore, it is important to understand how coaching originated as a business tool, and the ways it impacted traditional managerial attitudes and
more...
Coaching is a vital component of any business that aims to be a winner in the new economy. However, unless coaches are clear in their own minds exactly what their function is, and why they are performing a coaching role, they may do more harm than good. Therefore, it is important to understand how coaching originated as a business tool, and the ways it impacted traditional managerial attitudes and
more...
Elements of a 360-degree Performance Review
Are you familiar with the elements of the 360-degree performance review process? Are your participants familiar with them? Implementing a 360-degree performance review within your organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review
more...
Are you familiar with the elements of the 360-degree performance review process? Are your participants familiar with them? Implementing a 360-degree performance review within your organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review
more...
Organizational Goals and Objectives
...ocess management to ensure your ultimate goal of customer satisfaction. This course provides an overview of each of the processes necessary to base your Six Sigma effort on solid ground. Six Sigma is a registered Trademark of Motorola Corporation, and all right, title, and interest in Six Sigma belongs to Motorola. Candidates for Black Belt certification; managers/executives overseeing
more...
...ocess management to ensure your ultimate goal of customer satisfaction. This course provides an overview of each of the processes necessary to base your Six Sigma effort on solid ground. Six Sigma is a registered Trademark of Motorola Corporation, and all right, title, and interest in Six Sigma belongs to Motorola. Candidates for Black Belt certification; managers/executives overseeing
more...
History of Organizational Improvement and the Foundations of Six Sigma
...y. This course examines the concepts of quality, customer satisfaction, and continuous improvement that are common among Six Sigma, the Total Quality Management movement, and continuous improvement. It also discusses the continuum among each of these business approaches. Finally, the course provides an understanding of the development and use of continuous improvement tools, including the
more...
...y. This course examines the concepts of quality, customer satisfaction, and continuous improvement that are common among Six Sigma, the Total Quality Management movement, and continuous improvement. It also discusses the continuum among each of these business approaches. Finally, the course provides an understanding of the development and use of continuous improvement tools, including the
more...
Lean Value
Finding methods to capture customer-driven value is not a new activity. You've probably analyzed processes, conducting customer surveys, and used audits to determine what customers want. Yet, according to lean thinkers these techniques don't go far enough. They still departmentalize the value concept. Lean experts propose a more holistic view of value that stretches beyond organizational
more...
Finding methods to capture customer-driven value is not a new activity. You've probably analyzed processes, conducting customer surveys, and used audits to determine what customers want. Yet, according to lean thinkers these techniques don't go far enough. They still departmentalize the value concept. Lean experts propose a more holistic view of value that stretches beyond organizational
more...
Building a Quality Management System
This course introduces the Quality Management System (QMS) model which is a conceptual framework for the ISO 9001:2000 standard requirements. The QMS model emphasizes ISO 9001:2000's new focus on a process approach to quality, continual improvement, and customer satisfaction. In addition, this course describes the important role that documentation plays in building a quality management system and
more...
This course introduces the Quality Management System (QMS) model which is a conceptual framework for the ISO 9001:2000 standard requirements. The QMS model emphasizes ISO 9001:2000's new focus on a process approach to quality, continual improvement, and customer satisfaction. In addition, this course describes the important role that documentation plays in building a quality management system and
more...
Customer Satisfaction Through Resource Management
The ISO 9001:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Resource Management is one important component of the QMS. This course examines the management of human, material, and environmental resources that are necessary to maintain an
more...
The ISO 9001:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Resource Management is one important component of the QMS. This course examines the management of human, material, and environmental resources that are necessary to maintain an
more...
Web Development Process
In this WestNet e-Learning module, we show how Web developers can benefit by applying formal software engineering processes to site projects. Many Web developers are still learning the lesson that the softwaredevelopment community learned 20 years ago: process pays. It pays in shorter schedules, better designs, and higher user satisfaction.
more...
In this WestNet e-Learning module, we show how Web developers can benefit by applying formal software engineering processes to site projects. Many Web developers are still learning the lesson that the softwaredevelopment community learned 20 years ago: process pays. It pays in shorter schedules, better designs, and higher user satisfaction.
more...
Caring For Your Customers
...your approach to customers that ensures, or denies, their satisfaction and determines whether they come back. The quality of service you provide to your internal customers, like your colleagues or people in other teams, departments etc, is equally important. This course involves ACTIVELY establishing a relationship where customers feel valued, understood and special. This means looking for ways
more...
...your approach to customers that ensures, or denies, their satisfaction and determines whether they come back. The quality of service you provide to your internal customers, like your colleagues or people in other teams, departments etc, is equally important. This course involves ACTIVELY establishing a relationship where customers feel valued, understood and special. This means looking for ways
more...
Excellence in Service: Creating Customer Loyalty
In Excellence in Service: Creating Customer Loyalty, participants will learn how to create a customer service climate, as well as how to provide memorable service on a regular basis. In addition, participants will learn how to understand customers' experiences, encourage loyalty from them, and form a partnership with them.
more...
In Excellence in Service: Creating Customer Loyalty, participants will learn how to create a customer service climate, as well as how to provide memorable service on a regular basis. In addition, participants will learn how to understand customers' experiences, encourage loyalty from them, and form a partnership with them.
more...
Organizational Behavior Organizational Dynamics for Individuals
Organizational Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization.
more...
Organizational Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization.
more...
Organizational Behavior The Organizational System
Organizational Behavior: The Organizational System defines organizational structure and culture and explains their impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their
more...
Organizational Behavior: The Organizational System defines organizational structure and culture and explains their impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their
more...
Total Quality Management Principles
In Total Quality Management Principles you will build on the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process. This curriculum is aimed at all individuals who wish to input to and improve quality
more...
In Total Quality Management Principles you will build on the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process. This curriculum is aimed at all individuals who wish to input to and improve quality
more...
Advanced Six Sigma - The Define Phase of DMAIC
Six Sigma is a focused concerted effort to achieve a zero-defect quality level. Using Six Sigma you can measure how many defects you have in a process and systematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma you will use the concepts of Six Sigma and apply them to an organization. You will identify problems customer
more...
Six Sigma is a focused concerted effort to achieve a zero-defect quality level. Using Six Sigma you can measure how many defects you have in a process and systematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma you will use the concepts of Six Sigma and apply them to an organization. You will identify problems customer
more...
Customer Care: You Make the Difference
Customer Care: You Make the Difference is the second of eleven courses in this curriculum. After the completion of this course you will be able to identify guidelines for improving customer satisfaction apply human touch guidelines to improve customer care and identify the benefits to you of giving good customer care. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer
more...
Customer Care: You Make the Difference is the second of eleven courses in this curriculum. After the completion of this course you will be able to identify guidelines for improving customer satisfaction apply human touch guidelines to improve customer care and identify the benefits to you of giving good customer care. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer
more...
Excelling at Customer Care: Customers Define Success
Excelling at Customer Care: Customers Define Success is the forth of eleven courses in this curriculum. After the completion of this course you will be able to identify the major trends in customer service today identify the combination of criteria required for customer satisfaction identify the emotional criteria that influence customer behavior and identify the emotional starting points that
more...
Excelling at Customer Care: Customers Define Success is the forth of eleven courses in this curriculum. After the completion of this course you will be able to identify the major trends in customer service today identify the combination of criteria required for customer satisfaction identify the emotional criteria that influence customer behavior and identify the emotional starting points that
more...
Excelling at Customer Care: Increase Sales via Service
Excelling at Customer Care: Increase Sales via Service is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of being sales oriented identify the difference between features and benefits and identify questioning techniques that increase sales and customer satisfaction. The PrimeCustomer Care curriculum offers a useful
more...
Excelling at Customer Care: Increase Sales via Service is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of being sales oriented identify the difference between features and benefits and identify questioning techniques that increase sales and customer satisfaction. The PrimeCustomer Care curriculum offers a useful
more...
Value Chain Management: Elements of the Value Chain
In Elements of the Value Chain you will learn the key features of value chain management and the various organizational activities that add value to a companya s product or service. This course details the key components of successful products or services the importance and benefits of customer loyalty and customization. This course teaches how collaboration delivery production and outsourcing
more...
In Elements of the Value Chain you will learn the key features of value chain management and the various organizational activities that add value to a companya s product or service. This course details the key components of successful products or services the importance and benefits of customer loyalty and customization. This course teaches how collaboration delivery production and outsourcing
more...
Preventive PC Maintenance
The Preventive PC Maintenance WBT is the fourth course in the A+ Certification curriculum and caters to the A+ Core Service Technician Examination. This course is designed to acquaint users with skills required to maintain customer satisfaction. This course also provides information regarding the active and passive preventive measures. Additionally it provides information regarding methods used
more...
The Preventive PC Maintenance WBT is the fourth course in the A+ Certification curriculum and caters to the A+ Core Service Technician Examination. This course is designed to acquaint users with skills required to maintain customer satisfaction. This course also provides information regarding the active and passive preventive measures. Additionally it provides information regarding methods used
more...
From Seletel Informatique
Customer Service Videos
Knowing what your customers really need is the key to providing high quality customer service. Being accessible, listening to concerns and resolving problems are fundamental when building customer loyalty. Our programs will help you develop the skills you need to achieve total customer satisfaction.
Audience:
Non-Managers, Front Line Managers, Mid-Level Managers
more...
Knowing what your customers really need is the key to providing high quality customer service. Being accessible, listening to concerns and resolving problems are fundamental when building customer loyalty. Our programs will help you develop the skills you need to achieve total customer satisfaction.
Audience:
Non-Managers, Front Line Managers, Mid-Level Managers
more...
From Global Institute for Management (GIM)
Leadership Basics - Coaching Employees
...eaders coach employees and drive them to higher levels of satisfaction and productivity. This course will cover a wide variety of topics related to coaching and leadership including:
What is Management?
What is leadership?
The Contrast between Compliant Employees and Committed Employees
What is Coaching?
What do Employees want in a Coach?
How can an Executive turn into a
more...
...eaders coach employees and drive them to higher levels of satisfaction and productivity. This course will cover a wide variety of topics related to coaching and leadership including:
What is Management?
What is leadership?
The Contrast between Compliant Employees and Committed Employees
What is Coaching?
What do Employees want in a Coach?
How can an Executive turn into a
more...
From Dapeeza Aesthetic Designs
Self Paced Cad Software Training ONLINE 100percent
...ost appropriate manner.
We further ensure our customer satisfaction by implementing the Technology known as "Direct Digital Manufacturing". This enhances our productivity by quickly identifying & reducing errors at the early stages of design, and also enables our clients to have a real life feel of the products prototype before mass manufacture.
We also offer professional development
more...
...ost appropriate manner.
We further ensure our customer satisfaction by implementing the Technology known as "Direct Digital Manufacturing". This enhances our productivity by quickly identifying & reducing errors at the early stages of design, and also enables our clients to have a real life feel of the products prototype before mass manufacture.
We also offer professional development
more...
From Service Strategies
Support Professional - Online
The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.
more...
From Improsys
Six sigma Training Program
...te and non-value adding activities and maximizes customer satisfaction
Six Sigma is a data driven approach focused on analyzing the root causes of business problems and solving them.
Six Sigma Training
Instructor led Class Room Training
Online Training
Paricipants complete the Black Belt /Green Belt program 100% online.
High quality online tutorials/notes for each topic of Six Sigma
more...
...te and non-value adding activities and maximizes customer satisfaction
Six Sigma is a data driven approach focused on analyzing the root causes of business problems and solving them.
Six Sigma Training
Instructor led Class Room Training
Online Training
Paricipants complete the Black Belt /Green Belt program 100% online.
High quality online tutorials/notes for each topic of Six Sigma
more...
From V3iT Consulting Pvt. Ltd
SAP Authorised Training Partner
... INDIVIDUALIZED Attention
Focus on PERFORMANCE
FULL SATISFACTION guaranteed
Practice sessions at flexible timings
Case Studies & Assignments
100% JOB ASSISTANCE on completion of Certification
CA Students and ICAI Members : Special discount for ICAI members as SAP is tied up with the institute.
EDUCATIONAL LOAN FACILITY: We are tied up with HDFC bank Ltd for educational loan
more...
From International Process and Performance Institute
Certified Process Professional Program Online
The Certified Process Professional (CPP) program is an online training course (also available in person as a 3 day class) which teaches techniques in business process management. The course is broken into three sections: Optimize, Align, and Innovate. These unique techniques are the core of the CEM Method, the most advanced and direct method to process improvement.
Training is included with
more...
The Certified Process Professional (CPP) program is an online training course (also available in person as a 3 day class) which teaches techniques in business process management. The course is broken into three sections: Optimize, Align, and Innovate. These unique techniques are the core of the CEM Method, the most advanced and direct method to process improvement.
Training is included with
more...
From JED New Media inc.
Resolving Customer Complaints
It is imperative to minimize the damage dissatisfied customers can cause to your bottom line and reputation of your business. Identify different types of customer complaints and learn to ensure optimal customer satisfaction by effectively handling and resolving these issues.
more...
It is imperative to minimize the damage dissatisfied customers can cause to your bottom line and reputation of your business. Identify different types of customer complaints and learn to ensure optimal customer satisfaction by effectively handling and resolving these issues.
more...
R soudre les plaintes de vos clients
Le JEDlet identifie d abord les diff rents types de plaintes et les attentes des clients d un commerce de d tail. Il d crit ensuite les diff rentes tapes du traitement d une plainte et termine en expliquant comment faire un suivi aupr s de la client le afin d assurer leur satisfaction.Le JEDlet n offre pas de solutions concr tes pour r soudre les plaintes de vos clients; il d montre plut t
more...
Le JEDlet identifie d abord les diff rents types de plaintes et les attentes des clients d un commerce de d tail. Il d crit ensuite les diff rentes tapes du traitement d une plainte et termine en expliquant comment faire un suivi aupr s de la client le afin d assurer leur satisfaction.Le JEDlet n offre pas de solutions concr tes pour r soudre les plaintes de vos clients; il d montre plut t
more...
From Makau Corporation
GroupWise 7.0
With GroupWise 7.0, Novell Inc. has simplified information management for users, maintaining GroupWise s excellent pedigree as an enterprise-class messaging and collaboration application (Michael Caton, eWeek Nov. 21, 05). Get the most from your collaboration software investment. A clear understanding and proper use of GroupWise functions has clear, measurable results both in productivity and
more...
With GroupWise 7.0, Novell Inc. has simplified information management for users, maintaining GroupWise s excellent pedigree as an enterprise-class messaging and collaboration application (Michael Caton, eWeek Nov. 21, 05). Get the most from your collaboration software investment. A clear understanding and proper use of GroupWise functions has clear, measurable results both in productivity and
more...
From Live to Learn
Work Expectations
Wouldn t it be great to find out what your employees key expectations are before they become a problem? Now you can - with Work Expectations.
This program is centered around helping people identify their high expectations and provides feedback on how to communicate their expectations, take initiative to get their expectations met, and adjust their expectations when necessary.
Work
more...
Wouldn t it be great to find out what your employees key expectations are before they become a problem? Now you can - with Work Expectations.
This program is centered around helping people identify their high expectations and provides feedback on how to communicate their expectations, take initiative to get their expectations met, and adjust their expectations when necessary.
Work
more...
From AffordableTraining.co.uk
MCSA Beginners Study Kit (Multimedia Based)
By earning the premier foundations of A+ and Network + for MCSA credential, beginners are demonstrating that they have the skills necessary to lead organizations in the successful administration of the Microsoft Windows platform and Microsoft server products.
COVERS EXAMS: 70-210, 70,215, 70-218, A+ and Network+ (Foundation MCP) - All 4 MCP's To Pass
CONTENTS: 6 Interactive CD-ROM's +
more...
By earning the premier foundations of A+ and Network + for MCSA credential, beginners are demonstrating that they have the skills necessary to lead organizations in the successful administration of the Microsoft Windows platform and Microsoft server products.
COVERS EXAMS: 70-210, 70,215, 70-218, A+ and Network+ (Foundation MCP) - All 4 MCP's To Pass
CONTENTS: 6 Interactive CD-ROM's +
more...
MCSE Beginners Study Kit (Multimedia Based)
By earning the premier A+ and MCSE credential, beginners are demonstrating that they have the skills necessary to lead organizations in the successful design, implementation, and administration of the Microsoft Windows platform and Microsoft server products.
COVERS EXAMS: A+ (Foundation) + 70-210, 70,215, 70-216, 70-217, 70-220, 70-228, 70-224 - All Training Modules To Pass First Time.
more...
By earning the premier A+ and MCSE credential, beginners are demonstrating that they have the skills necessary to lead organizations in the successful design, implementation, and administration of the Microsoft Windows platform and Microsoft server products.
COVERS EXAMS: A+ (Foundation) + 70-210, 70,215, 70-216, 70-217, 70-220, 70-228, 70-224 - All Training Modules To Pass First Time.
more...
From Teach Me IT
Preventive Maintenance of a PC
... acquaint users with skills required to maintain customer satisfaction. This course also provides information regarding the active and passive preventive measures. Additionally, it provides information regarding methods used for preventive maintenance for various PC components, such as keyboard, mouse, monitor, printers, floppy drive and disks, and CD-ROM. After completing this course, the
more...
... acquaint users with skills required to maintain customer satisfaction. This course also provides information regarding the active and passive preventive measures. Additionally, it provides information regarding methods used for preventive maintenance for various PC components, such as keyboard, mouse, monitor, printers, floppy drive and disks, and CD-ROM. After completing this course, the
more...
From Telework Collaborative
Understanding Telework An Online Course for Employees
...nce
. improve your career options
. increase your job satisfaction
. improve work-family relationships
. reduce your commuting costs and stress
. improve your overall quality of life
Learning Objectives: At the end of this course you will be able to:
. Provide an overview of telework
. Learn about why and what telework is and is not
. Build a personal foundation for a
more...
...nce
. improve your career options
. increase your job satisfaction
. improve work-family relationships
. reduce your commuting costs and stress
. improve your overall quality of life
Learning Objectives: At the end of this course you will be able to:
. Provide an overview of telework
. Learn about why and what telework is and is not
. Build a personal foundation for a
more...
From JED New Media inc.
Mystery Shopping
Increasing sales and heightening customer satisfaction is a common business objective. Learn why companies hire mystery shopping services, what criteria to look for in a mystery shopping firm, the process involved, and how to maximize the benefits of this method of market research.
more...
Increasing sales and heightening customer satisfaction is a common business objective. Learn why companies hire mystery shopping services, what criteria to look for in a mystery shopping firm, the process involved, and how to maximize the benefits of this method of market research.
more...
online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
