Satisfaction Web-based Seminars

Executive Coach Training- Just 179 SHRM and CPD Approved ...rdings. (Value- $79, Included) Our exclusive Total Satisfaction Guarantee to make a Single payment of $279a $179 Discounts available for SHRM members. Click here to enroll under this special discount. Checks can be sent to: The Rescue Institute, 25958 Genesee Trail Rd., Suite 400, Golden, Colorado USA 80401 *Corporate discounts available for teams of 3 or more. Inquire  more...

Business analyst Training ... coaching that yield astounding results: greater employee satisfaction, increased productivity, strategic career growth, and visionary leadership, to name a few. We also team up with individuals through our unique workshops and personal coaching to help you discern your highest vision of yourself - then create the action plan to fulfill it. We support you, encourage you, and hold you  more...

Teamwork and Team Performance-Webinar ..., getting it done better and achieving a greater level of satisfaction in team performance. Teamwork and Team Building provides great skills for groups and individuals to improve their ability to work together and achieve greater levels of organizational success. LEARNING OBJECTIVES, OUTCOMES AND SKILLS: 1. Recognize and work through the symptoms of poor teamwork. 2. Learn the ten  more...

FIRST CALL RESOLUTION HOW TO DEFINE AND MEASURE ...l resolution (one and done) is the #1 driver for customer satisfaction with best practices reported at 86%. However, this means that 14% of your customers are contacting you more than once (or twice) to resolve their issues! Repeat calls are costly not only to operations and the bottom line, but they negatively impact customer satisfaction. 34% of customers who didna ™t get their  more...

Before You Hit Send How to Write Business-Friendly Emails That Create Emotional Connections and Leave Customers Saying WOW Every email your employees send out has your company's brand in the signature line and it puts your corporate reputation on the line. A great email can completely restore customer confidence in your brand and regain goodwill. But, at the fingertips of a disgruntled customer, your emails can be plastered all over the Internet by way of a powerful blog. In Before You Hit Send, Myra shows your  more...

Contact Center Staff Engagement Wellness Webinar ...lented workers understand the connection between employee satisfaction and employee wellness. They believe that workplace wellness is a business strategy and not just something that is given lip service. Their management practices include making reasonable demands on time and energy, involving employees in decision making, rewarding work well done, openly communicating, and providing support to  more...

Marketing Your Black Belt ...he result is increased development speed, higher customer satisfaction and decreased time. Utilizing this method, you spend your time on the need versus the plan. The simplicity of a single flexible model will create clarity for your staff and as a result better execution. How many times has a good idea failed because of a poor plan or execution? For start-ups and established organizations  more...

Contact Centre Group 2010 Webinars Lean Six Sigma Demystified Practical Easy to Implement Ideas A Handy Guide for Managers Su ...of quality, timeliness, resource utilization, or customer satisfaction. Performance measures are specific standards that allow the calibration of performance. Performance measures should be selected to support goals, objectives, and critical success factors. They are used to evaluate how well the delivery system is performing and to ensure that the correct products and services are provided.  more...

Use Customer Service to Win Loyal Clients ...Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing clients and attract new ones.  more...

Customer Service for a Social Media World ...hether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and serve as a referral. How do you create client delight? Susan Hoekstra, customer service strategist and author of the widely acclaimed book 'The Service Journey,' helps companies deliver customer service experiences to drive  more...

Create a Client Experience to Grow Your Financial Advisor Practice ...rmula for defining the client experience increases client satisfaction and becomes a key sales tool that attracts new prospects to you. In this webinar, you'll learn how to: Gather data to best understand your clients' needs, wants, and desires Define the client experience aligned with both your objectives and those of your clients Develop a consistent, client-focused meeting process that is  more...

Drive Employee Productivity in Challenging Times Strategies to Regain Focus of Your Team Budget cuts. Employee layoffs. Doubled workload. Your employees are being asked to do more with less with all of these factors contributing to productivity paralysis. Yet, as the manager, you re accountable for ensuring productivity goals are achieved despite all of these hurdles. How do you regain control in this sticky situation to achieve corporate  more...

Article Publishing to Grow Your Business or Consulting Firm ...ing offers superior competitive advantages, higher career satisfaction and... increased income! Founder and Chief Imaginative Officer (CIO) of emerson consulting group inc. (Concord MA) which specializes in transforming experts into thoughtleaders, Ken speaks to business grous and conferences on such topics as getting published, staying creativie, work/family balance and career success. He s  more...

How to Become Recognized as an Expert ...ing offers superior competitive advantages, higher career satisfaction and... increased income! Founder and Chief Imaginative Officer (CIO) of emerson consulting group inc. (Concord MA) which specializes in transforming experts into thoughtleaders, Ken speaks to business grous and conferences on such topics as getting published, staying creativie, work/family balance and career success. He s  more...

Use Customer Service to Win Loyal Clients ...Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing clients and attract new ones.  more...

Drive Employee Productivity in Challenging Times Strategies to Regain Focus of Your Team Budget cuts. Employee layoffs. Doubled workload. Your employees are being asked to do more with less with all of these factors contributing to productivity paralysis. Yet, as the manager, you re accountable for ensuring productivity goals are achieved despite all of these hurdles. How do you regain control in this sticky situation to achieve corporate  more...

Email Marketing for Consultants and Entrepreneurs ...ing offers superior competitive advantages, higher career satisfaction and... increased income! Founder and Chief Imaginative Officer (CIO) of emerson consulting group inc. (Concord MA) which specializes in transforming experts into thoughtleaders, Ken speaks to business grous and conferences on such topics as getting published, staying creativie, work/family balance and career success. He s  more...

Use Customer Service to Win Loyal Clients ...Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing clients and attract new ones.  more...

Create a Client Experience to Grow Your Financial Advisor Practice ...rmula for defining the client experience increases client satisfaction and becomes a key sales tool that attracts new prospects to you. In this webinar, you'll learn how to: Gather data to best understand your clients' needs, wants, and desires Define the client experience aligned with both your objectives and those of your clients Develop a consistent, client-focused meeting process  more...

The Tao of Creating Customers for Life Imagine a self sustainable book of business. Customers for Life are the answer to every sale and marketing professionals dream. Customers that are loyal, that provide good margins, that offer sincere valuable referrals are the type of customers we want for life. 'The TAO' translates from Chinese to be the way. So the way of creating customers for life is what this webinar is all about. Taken  more...

Customer Service for a Social Media World ...hether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and serve as a referral. How do you create client delight? Susan Hoekstra, customer service strategist and author of the widely acclaimed book 'The Service Journey,' helps companies deliver customer service experiences to drive  more...

The 2-Step Life Transformation Process ...satisfaction, and feel bored or burned out, then this Webinar is for you. Do you work hard but wonder whether the work you re doing really have value? Are you getting out of bed for yet another day of unfulfilling work? Do you have a desire for a greater joy, meaning, and fulfillment? You re not alone. Many seek, but few know how to realize these elusive aspirations. Now, you can do what  more...

Should You Write a Business Book? ...ing offers superior competitive advantages, higher career satisfaction and... increased income! Founder and Chief Imaginative Officer (CIO) of emerson consulting group inc. (Concord MA) which specializes in transforming experts into thoughtleaders, Ken speaks to business grous and conferences on such topics as getting published, staying creativie, work/family balance and career success. He s  more...