Satisfaction Web-based Seminars - Training Resources

Use Customer Service to Win Loyal Clients ...Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing clients and attract new ones.  more...

Customer Service for a Social Media World ...hether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and serve as a referral. How do you create client delight? Susan Hoekstra, customer service strategist and author of the widely acclaimed book 'The Service Journey,' helps companies deliver customer service experiences to drive  more...

Create a Client Experience to Grow Your Financial Advisor Practice ...rmula for defining the client experience increases client satisfaction and becomes a key sales tool that attracts new prospects to you. In this webinar, you'll learn how to: Gather data to best understand your clients' needs, wants, and desires Define the client experience aligned with both your objectives and those of your clients Develop a consistent, client-focused meeting process that is  more...

Drive Employee Productivity in Challenging Times Strategies to Regain Focus of Your Team Budget cuts. Employee layoffs. Doubled workload. Your employees are being asked to do more with less with all of these factors contributing to productivity paralysis. Yet, as the manager, you re accountable for ensuring productivity goals are achieved despite all of these hurdles. How do you regain control in this sticky situation to achieve corporate  more...

Article Publishing to Grow Your Business or Consulting Firm ...ing offers superior competitive advantages, higher career satisfaction and... increased income! Founder and Chief Imaginative Officer (CIO) of emerson consulting group inc. (Concord MA) which specializes in transforming experts into thoughtleaders, Ken speaks to business grous and conferences on such topics as getting published, staying creativie, work/family balance and career success. He s  more...

How to Become Recognized as an Expert ...ing offers superior competitive advantages, higher career satisfaction and... increased income! Founder and Chief Imaginative Officer (CIO) of emerson consulting group inc. (Concord MA) which specializes in transforming experts into thoughtleaders, Ken speaks to business grous and conferences on such topics as getting published, staying creativie, work/family balance and career success. He s  more...

Use Customer Service to Win Loyal Clients ...Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing clients and attract new ones.  more...

Drive Employee Productivity in Challenging Times Strategies to Regain Focus of Your Team Budget cuts. Employee layoffs. Doubled workload. Your employees are being asked to do more with less with all of these factors contributing to productivity paralysis. Yet, as the manager, you re accountable for ensuring productivity goals are achieved despite all of these hurdles. How do you regain control in this sticky situation to achieve corporate  more...

Email Marketing for Consultants and Entrepreneurs ...ing offers superior competitive advantages, higher career satisfaction and... increased income! Founder and Chief Imaginative Officer (CIO) of emerson consulting group inc. (Concord MA) which specializes in transforming experts into thoughtleaders, Ken speaks to business grous and conferences on such topics as getting published, staying creativie, work/family balance and career success. He s  more...

Use Customer Service to Win Loyal Clients ...Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing clients and attract new ones.  more...

Create a Client Experience to Grow Your Financial Advisor Practice ...rmula for defining the client experience increases client satisfaction and becomes a key sales tool that attracts new prospects to you. In this webinar, you'll learn how to: Gather data to best understand your clients' needs, wants, and desires Define the client experience aligned with both your objectives and those of your clients Develop a consistent, client-focused meeting process  more...

The Tao of Creating Customers for Life Imagine a self sustainable book of business. Customers for Life are the answer to every sale and marketing professionals dream. Customers that are loyal, that provide good margins, that offer sincere valuable referrals are the type of customers we want for life. 'The TAO' translates from Chinese to be the way. So the way of creating customers for life is what this webinar is all about. Taken  more...

Customer Service for a Social Media World ...hether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and serve as a referral. How do you create client delight? Susan Hoekstra, customer service strategist and author of the widely acclaimed book 'The Service Journey,' helps companies deliver customer service experiences to drive  more...

The 2-Step Life Transformation Process ...satisfaction, and feel bored or burned out, then this Webinar is for you. Do you work hard but wonder whether the work you re doing really have value? Are you getting out of bed for yet another day of unfulfilling work? Do you have a desire for a greater joy, meaning, and fulfillment? You re not alone. Many seek, but few know how to realize these elusive aspirations. Now, you can do what  more...

Should You Write a Business Book? ...ing offers superior competitive advantages, higher career satisfaction and... increased income! Founder and Chief Imaginative Officer (CIO) of emerson consulting group inc. (Concord MA) which specializes in transforming experts into thoughtleaders, Ken speaks to business grous and conferences on such topics as getting published, staying creativie, work/family balance and career success. He s  more...