From Serebra Learning Corporation
Microsoft Word 2000 Fundamentals 
This course provides participants with the fundamental skills to use
Microsoft Word 2000 on a daily basis in their workplace. At the completion of this course, students will learn how to create and insert text in a
Word document; format text in a document; send and save files in Word; and manage and organize documents.
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Microsoft Excel 2000 Fundamentals 
This course provides participants with the fundamental skills to use
Microsoft Excel 2000 on a daily basis in their workplace. At the completion of this course, students will learn how to create and save a new workbook; add and manipulate worksheets; enter and manipulate data in single and multiple cells; use formulas and functions; format workbooks, worksheets and cells; and change fonts and data
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Microsoft Excel 2000 Basic 
This highly interactive
CBT contains five units that cover basic
Excel skills. Through step-by-step instruction within a realistic simulation of
Microsoft Excel 2000, students learn how to build, edit, and format worksheets, and how to work with charts, formulas, and functions. Performance-based
Pre- and
Post-Assessments create a custom course path for each learner covering only the topics not yet
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Microsoft Access 2000 Basic 
This highly interactive
CBT contains five units that cover basic
Access skills. Through step-by-step instruction within a realistic simulation of
Microsoft Access 2000, students learn how to create and manage data and tables, create forms and reports, and modify a database structure. Performance-based
Pre- and
Post-Assessments create a custom course path for each learner covering only the topics
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Microsoft Excel 97 Basic 
This highly interactive
CBT contains five units that cover basic
Excel skills. Through step-by-step instruction within a realistic simulation of
Microsoft Excel 97, students learn how to build, edit, format, and manage worksheet and charts. Performance-based
Pre- and post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and
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Microsoft Access 97 Basic 
This highly interactive
CBT contains five units that cover basic
Access skills. Through step-by-step instruction within a realistic simulation of
Microsoft Access 97, students learn how to create and manage data and tables, create forms and reports, and modify a database structure. This course is designed to help individuals who want to achieve basic proficiency in MS Access 97. Individuals who
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Microsoft PowerPoint 97 Advanced 
The units in this course will introduce you to some advanced features of
PowerPoint as you enhance and customize charts, embed and link data, insert movies, sound, and hyperlinks, use slide show features such as animating charts and adding sound to customize a slide show, and work with special PowerPoint features such as exporting a presentation to
35mm slides, saving a presentation for use on the
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Identifying Your Customer s Expectations 
...customer interface technologies are usually introduced to save on costs, and keep prices competitive. Companies believe that low prices are what customers value above all else, and they think that the additional efficiency of the automated systems will be appreciated. However, when asked, customers frequently say they would be willing to pay more to be given
Customer service managers,
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Call Center Telephone Sales 
... skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time efficiently is important because time is money
Remember this course is dependent on the previous call center courses; to be a good sales rep, you need a
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Financial Risk Management 
...navoidable. Having the proper tools to deal with risk can save you money and help you avoid financial hardship. This course familiarizes you with the strategies and products used to manage corporate risk. You will gain useful experience in risk management through a series of exercises and examples aimed at teaching various options that significantly reduce exposure to risk. This course is
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Strategic Decision Making 
The field of IT management continues to evolve as new methodologies and technologies are made available and adopted by the marketplace at large. Deciding what kinds of work your firm should outsource, whether to lease or buy, and the kinds of projects best kept in-house are matters of crucial concern to any IT manager. At the same time, an array of resource planning and management tools--CRM,
ERP,
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UNIX Editing Printing and Text Formatting 
This course presents the basics of editing, printing and formatting
UNIX text files. The course concentrates on the vi editor and nroff programs. The course covers the features and capabilities of the vi editor and introduces the student to the editor's features, navigation, editing commands techniques, as well as the screen related editor options. It also introduces the following tasks;
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Fire and Explosion Hazards H 
...rself and others from fire and explosion hazards can help save resources, time, and possibly, lives. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify the four fire elements define ignitable, flammable, combustible, and oxidizer identify five safety principles to protect against fire and explosion specify safe handling
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WordPerfect Office 11 - WordPerfect 11 
WordPerfect 11 is a general-purpose word processing program that is used to create documents of all kinds. The
WordPerfect 11 course teaches the learner how to create and edit a document, focusing on how to select and move text, format and align text, and create bulleted and numbered lists. This course also teaches how to enhance documents with clipart images and how to proof and print documents.
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Microsoft Windows XP Tablet PC Edition 2005 
A Tablet PC combines mobile computing with unique handwriting and voice recognition technology allowing users to type, write, or dictate notes. It also offers interactivity features by accepting commands in the form of gestures drawn by users. This course will explain how a
Tablet PC is different from a desktop or laptop. The unique features of a Tablet PC will be covered as well. Additionally,
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Diagramming with Microsoft Visio 2002 
...modify shapes in a diagram, format a diagram, and finally save a diagram. It also teaches how to create process charts, office layouts, flowcharts, charts, graphs, and forms. Users will also learn to create maps, network diagrams, organization charts, and project schedules. Additionally, the users will learn to integrate
Visio with
Office and non-Office documents, and create custom shapes,
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Business Contact Manager with Outlook 2007 
...osoft
Outlook 2007 with
Business Contact Manager helps to save time and improve sales and marketing to ensure excellent customer service by providing customer and contact management in one central location. It allows you to easily manage all your contacts, customer information, and opportunities in one location making it easier to find and manage. It also allows you to create marketing
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Creating and Designing a Project 
In the corporate world, the project is a fundamental building block. Each project in which a company engages is unique, and fulfills an individual or corporate goal. And each project comprises a series of related tasks that culminate in a project deliverable. Microsoft
Office Project 2007 is a comprehensive tool for project managers responsible for the overall design of projects, enabling them to
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Microsoft Publisher 2003 
The
Publisher 2003 WBT is designed to acquaint users with the features of
Publisher and the enhancements made in Publisher (part of the
Office XP suite). This course takes users through the process of creating and modifying professional-looking, high quality publications for print media, e-mail, and
Web. Users also learn how to prepare their publications for desktop and commercial printing.
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Microsoft Word 97 Basic 
This highly interactive
CBT contains five units that cover basic
Word skills. Through step-by-step instruction within a realistic simulation of
Microsoft Word 97, students learn how to design, create, edit, and enhance documents. Performance-based
Pre- and
Post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and online glossary
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Microsoft Word 97 Advanced 
This highly interactive
CBT contains six units that cover advanced
Word skills. Through step-by-step instruction within a realistic simulation of
Microsoft Word 97, students learn how to work with larger documents and collaborate with others working on the same document, arrange text and text objects, create and modify charts and forms, and customize the Word environment. Performance-based
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Microsoft Project 98 Basic 
Microsoft
Project 98 is the leading project management software tool. This course provides an introduction to project management and using Project 98 to help manage projects. After completing this course, you should understand basic principles of project management and be able to use Project 98 to assist in creating a project
Work Breakdown Structure and in sequencing tasks in order to create a
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Getting Started w Word 2003 
The
Getting Started with
Word 2003 WBT is the first course in the
Word 2003 curriculum. This course introduces the features and functionality of Word 2003. It acquaints users with the Word 2003 interface and introduces simple concepts, such as creating, editing, and saving a file. Additionally, this course enables a user to navigate
Word documents, use different views, customize the display, and
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Microsoft Word 2000 Basic 
This highly interactive
CBT contains five units that cover basic
Word skills. Through step-by-step instruction within a realistic simulation of
Microsoft Word 2000, students learn how to design, create, edit, and enhance documents. Performance-based
Pre- and
Post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and online
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e-Mail and Browsing 
During the last century, the telecommunications industry underwent many technological changes that improved the way in which we interact with each other. However, if we measure the impact of all these technologies, the
Internet has certainly had the maximum effect on our communication methods. The Internet enables a number of people to access and use certain resources at the same time. It provides
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Discover Your Tablet PC 
A Tablet PC combines mobile computing with unique handwriting and voice recognition technology allowing users to type, write, or dictate notes. It also offers new interactivity features by accepting commands in the form of gestures drawn by users. This course will explain how a
Tablet PC is different from a desktop or a laptop. The features of a Tablet PC, its benefits and uses will be covered.
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Microsoft Picture It Photo Premium 9 0 
This course will introduce the
Microsoft Picture It software, and its features and benefits. The course will cover capturing images from digital cameras, scanners and
CDs. It will also cover basic editing skills, and how to acquire, save, and print pictures. A computer user who has some computer experience, but has never used any photo-editing software.
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Fundamentals of PhotoShop 5 5 
The
Fundamentals of
Photoshop 5.5 is the first course in the Photoshop 5.5 curriculum. It acquaints the students with the features of Photoshop 5.5. It also enables students to create images and use Photoshop tools to create images. Functional architects, technical architects, project managers, and system analysts.
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Adobe Illustrator CS2 Getting Started 
This course teaches fundamental concepts and skills for working with
Adobe Illustrator CS2 to create artwork for both print and the
Web. The topics in this course cover capabilities and tools of
Illustrator, the interface, image considerations, how to save and print Illustrator files, and working with basic shapes, selecting images, and color. The course is intended for the basic end user who
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Photoshop 6 0 for the Web 


The
Photoshop 6.0 for the
Web WBT is the third course in the Photoshop 6.0 curriculum. This course explains the concept of
Web-safe colors and describes the steps involved in creating and optimizing
Web graphics. It also acquaints users with various features of
ImageReady and teaches them how to create image maps and rollovers. Additionally, this course enables users to create and optimize
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Adobe InDesign CS2 Getting Started 
This course teaches fundamental concepts and skills for working with
Adobe InDesign CS2 to create professional documents. In this course, you will learn about the capabilities and tools of
InDesign and you are introduced to the software interface. You will also learn about the basic commands and procedures used to create and save basic InDesign documents. By the end of this course, you will be
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Microsoft Windows 98 for End-Users Brief 
...computer screen and running programs. Window 98 helps you save and organize results of your work (such as a resume or a list of addresses) as files. Windows 98 also coordinates the flow of information among the programs printers storage devices and other components of your computer system. The units in this course will intorduce you to the basic skills that you can use in all
Windows programs
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Adobe Illustrator 10 Part 1 
The objective of this course is to give the learner a comprehensive introduction to the capabilities and tools of
Illustrator 10. The learner is introduced to the interface image considerations and how to save and print
Illustrator files. The learner is also introduced to working with basic shapes selecting images and color.
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Macromedia Dreamweaver MX Part 2 
This course teaches the learner how to enhance
Web pages created in
Dreamweaver MX. Participants are shown how to work with
Flash objects. How to create and use styles and templates are also covered. The learner is brought through the steps to create and save frames and
Forms. Finally the learner is guided through the steps to test and launch a Web site.
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Team Management: High Performance Teams 
In
Team Management:
High Performance Teams you will learn the concepts behind effective team leadership. Your goal is to adjust your leadership abilities to meet the needs of a diverse collection of individuals as you lead them through a team project. If you are a strong team leader you will successfully release your company's product before the competition and save your company.
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