Online Scenario eLearning - Training Resources
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Typing Pal--The Best Online Typing Course


... computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these statistics to come up with specially designed exercises that will help users improve on their weak
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Typing Pal--The Best Online Typing Course


... computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these statistics to come up with specially designed exercises that will help users improve on their weak
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Typing Pal--The Best Online Typing Course


... computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these statistics to come up with specially designed exercises that will help users improve on their weak
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Significantly Increase the Value of Any Property--Instructor-Led
...g" approach, which means you will work within a fictional scenario on a series of assignments designed to reflect real-world problems. You`ll play the role of a beginning real estate investor who is working with your fictional Uncle Max, who has given you a rental property to manage. The improvement plan you come up with should be designed to maximize your return on investment.
The course
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Negotiate Profitable Real Estate Deals--Instructor-Led
...l work through real-world problems set within a fictional scenario.
You will assume the role of a beginning real estate investor working with your Uncle Max, a seasoned real estate veteran. Max has asked you to prepare and evaluate several real estate negotiations. To that end, preparation is paramount. The more information you have going into a real estate negotiation, the more likely you`ll
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Negotiate Profitable Real Estate Deals--Self-Directed
...l work through real-world problems set within a fictional scenario.
You will assume the role of a beginning real estate investor working with your Uncle Max, a seasoned real estate veteran. Max has asked you to prepare and evaluate several real estate negotiations. To that end, preparation is paramount. The more information you have going into a real estate negotiation, the more likely you`ll
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Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led
...l work through real-world problems set within a fictional scenario.
You will assume the role of a first-time property manager.
You will work with your "Uncle Max," a successful real estate investor who will guide you in planning a management strategy for an apartment complex in Empire City. The work you do in these assignments will help prepare you to make more informed decisions when you
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Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led
...ating customer retention problem. Then you will enter the scenario a year later, after the gym is back on its feet, and develop an Integrated Communications Plan to help grow the gym`s business by reaching out to new customers. Combined, the work you do in these assignments will help prepare you to do marketing for your own business. Feedback on your work will be provided in the form of
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Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed
...ating customer retention problem. Then you will enter the scenario a year later, after the gym is back on its feet, and develop an Integrated Communications Plan to help grow the gym`s business by reaching out to new customers. Combined, the work you do in these assignments will help prepare you to do marketing for your own business. Enroll in this online course if you: Want to expand your
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Find and Purchase Income Producing Properties--Instructor-Led
...l work through real-world problems set within a fictional scenario.
You will assume the role of a first-time real estate investor working with your Uncle Max, a successful real estate investor who will finance your first investment.
The course takes place in the fictional city of Empire City.
You have access to many of the same resources in Empire City that you would use in your own city:
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Find and Purchase Income Producing Properties--Self-Directed
...l work through real-world problems set within a fictional scenario.
You will assume the role of a first-time real estate investor working with your Uncle Max, a successful real estate investor who will finance your first investment.
The course takes place in the fictional city of Empire City.
You have access to many of the same resources in Empire City that you would use in your own city:
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Entry and Exit Strategies for Savvy Real Estate Investors--Instructor-Led
...l work through real-world problems set within a fictional scenario.
You will assume the role of a budding real estate investor. Your Uncle Max, a successful real estate investor and personal mentor, will ask you to advise various investors as to their investment alternatives. The work you do in these assignments will help prepare you to make more informed decisions when you invest in real
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Entry and Exit Strategies for Savvy Real Estate Investors--Self-Directed
...l work through real-world problems set within a fictional scenario.
You will assume the role of a budding real estate investor. Your Uncle Max, a successful real estate investor and personal mentor, will ask you to advise various investors as to their investment alternatives. The work you do in these assignments will help prepare you to make more informed decisions when you invest in real
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Build a Powerful Marketing Strategy--Instructor-Led
...ding in either case would be pretty low. Now, reverse the scenario and try to sell the footballs to the teenagers and vice versa. Your chances have just increased.
You could try increasing them even further through communications. What if you decided to tell the teenagers that using the football would decrease the national statistics for high-school drop-out rates? The message is noble and
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Build a Powerful Marketing Strategy--Self-Directed
...ding in either case would be pretty low. Now, reverse the scenario and try to sell the footballs to the teenagers and vice versa. Your chances have just increased.
You could try increasing them even further through communications. What if you decided to tell the teenagers that using the football would decrease the national statistics for high-school drop-out rates? The message is noble and
more...
Demanding Customers
Demanding Customers The Demanding Customers course guides sales and service providers through a series of scenario based option paths. This will show the participant how to manage an angry customer, understand why a customer might be shy and help an undecided customer come to a decision.
It will help to deal with a customer who isn?t right, but who is a customer, and who ? with skill ? will still
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From 123-CBT Computer Based Training
Java Programming with Java SE 6 0 Java Utilities
...r and Long wrapper classes to manipulate bits for a given scenario, and identify the function and benefits associated with autoboxing and autounboxing in Java SE 6. 0.
Java String, StringBuffer, and StringBuilder classes
- specify the code required to test the equality of strings, carry out pattern matching in regular expressions, and modify strings and string buffers for a given
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Java Programming with Java SE 6 0 Java Utilities
Java Programming with Java SE 6 0 Java I O
...ackage to access files and read and write data in a given scenario, and recognize how a Console class works.
The java. nio package
- use the classes of the java. nio package to modify buffers, get information about disk usage, retrieve a channel, and transfer data between channels.
The Scanner class
- use a scanner to retrieve input from a specific source.
Formatting output
-
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Designing a Database Server High Availability Solution for SQL Server 2005
To select the appropriate database storage design for a high availability scenario and identify a suitable replication solution
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Optimizing a Database Data Recovery Plan for SQL Server 2005
To identify potential causes of database failure, and select the appropriate fault tolerance and restore strategies for a scenario
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Getting the Most from Business Documents
...ed the benefit of having met your deadline. This familiar scenario illustrates the importance of selecting an appropriate document type and delivery method for your written business documents. "Getting the Most from Business Documents" explains the different business document types such as memos, reports, and proposals and the best uses for each. The course shows you how to align the message
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Visual Studio 2005 with Visual Basic
To identify various new features of Visual Studio 2005 and, given a scenario, use and configure some of them
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Visual Basic 2005 the Console Class and Security
To identify the enhanced features of Visual Basic 2005, the Console class, and code security, and given a scenario, use some of these new features
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ADO NET 2 0 Data Binding and ASP NET 2 0 with Visual Basic
To identify the enhanced features of ADO.NET 2.0, data binding, data manipulation, and ASP.NET 2.0 and, given a scenario, use some of these new features with Visual Basic 2005
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Performance Reporting and Stakeholder Management
...or performance, gather and compile information in a given scenario, and match outputs of performance reporting to examples. Finally, they will identify how the inputs to managing stakeholders are used, select examples of tools and techniques for managing stakeholders, use an appropriate communications method to communicate and resolve issues with stakeholders in a given scenario, and match
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Communications Planning and Information Distribution
...chniques for improving communications in a given business scenario. They'll learn how the inputs to Communications Planning are used and they'll explore examples of tools and techniques for Communications Planning. They'll learn about the purpose of the Communications Management Plan in the context of project communications. Finally, learners will learn about various dimensions of
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Oracle 11i E-Business Suite Workflow Alerts and Daily Business Intelligence
To identify the key features of the Oracle Workflow architecture, to create alerts in 11i E-Business Suite, to recognize the benefits and characteristics of Daily Business Intelligence (DBI) and, given a scenario, run a report in a DBI environment
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Leading Generations X and Next
This course deals with the characteristics and needs of the two youngest generations in the work force--Generations X and Next. These two generations have quite different attitudes toward work and career development. The first lesson identifies the needs of younger people with regard to their unique position in modern markets, desire for flexibility, desired work rewards, and career development
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BizTalk Server 2000 Part 4 Components Solutions Troubleshooting

... Server 2000 uses. The course continues to build upon the scenario companies that form the scenario core of the curriculum, presenting contexts of business requirements and considerations. Learn To Identify key features of application integration components (AICs). Identify features of pipeline components. Identify features of the IPipelineComponent interface.
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BizTalk Server 2000 Part 3 Monitoring Orchestration

...and has an opportunity to practice their use in the three scenario topics that are located at key points in the course. Learn To Identify key features of the BizTalk Orchestration Designer environment. Match the design pages provided by BizTalk Orchestration Designer with their functions. Differentiate between the Flowchart shapes that are available on the BizTalk
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BizTalk Server 2000 Part 2 Documents Mapping Managing Submitting

...to BizTalk Server. The course continues to build upon the scenario companies that form the scenario core of the curriculum, presenting learners with contexts of business requirements and considerations. Learn To Match the elements of the BizTalk Mapper interface with their functions. Create a map by using BizTalk Mapper. Identify factors to consider when creating
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Enterprise Connectivity with J2EE V1 4 EJB Entity Beans

...hy it should be used to create a specified component in a scenario.
Distinguish between Container-Managed Persistence (CMP) and Bean Managed Persistence (BMP) entity beans.
Sequence the stages and events in the life cycle of an entity bean.
Audience:
This course is intended for programmers who are interested in updating their skills to the latest Java2 Enterprise Edition platform: SDK
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Enterprise Connectivity with J2EE V1 4 EJB Entity Beans

...hy it should be used to create a specified component in a scenario.
Distinguish between Container-Managed Persistence (CMP) and Bean Managed Persistence (BMP) entity beans.
Sequence the stages and events in the life cycle of an entity bean.
Audience:
This course is intended for programmers who are interested in updating their skills to the latest Java2 Enterprise Edition platform: SDK
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IBM DB2 Universal Database V6 1--App Development

...ith logical conditions using a CASE expression in a given scenario. Unit 2: Application Development Objects Duration: 1 - 2 Hour(s) Identify valid DB2 object names. Control a schema using a SET SCHEMA statement. Identify valid User-Defined Type (UDT) comparisons. Identify the User-Defined Function (UDF) type and its function. Register stored procedures using a CREATE PROCEDURE
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IBM DB2 Universal Database V6 1--App Development

...ith logical conditions using a CASE expression in a given scenario. Unit 2: Application Development Objects Duration: 1 - 2 Hour(s) Identify valid DB2 object names. Control a schema using a SET SCHEMA statement. Identify valid User-Defined Type (UDT) comparisons. Identify the User-Defined Function (UDF) type and its function. Register stored procedures using a CREATE PROCEDURE
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IBM DB2 Universal Database V6 1--Administration

...for a specified privilege. Set access to objects given a scenario. Analyze the security system catalogs to determine the privileges a user holds. Identify the events that the DB2 audit facility can capture. Match the data placement objects with their descriptions. Construct a table space using the CREATE TABLESPACE statement. Choose the required number of containers given a scenario.
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IBM DB2 Universal Database V6 1--Administration

...for a specified privilege. Set access to objects given a scenario. Analyze the security system catalogs to determine the privileges a user holds. Identify the events that the DB2 audit facility can capture. Match the data placement objects with their descriptions. Construct a table space using the CREATE TABLESPACE statement. Choose the required number of containers given a scenario.
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IBM DB2 Universal Database V6 1--Fundamentals

...dentify which DB2 Connect product to use given a specific scenario. Match the DB2 UDB products with their functions. Install a DB2 UDB server given system specifications. Identify tasks performed to verify a DB2 installation using First Steps. Install a DB2 client given a scenario. Sequence the steps of a distributed installation for DB2 clients. Match the database directories with their
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IBM DB2 Universal Database V6 1--Fundamentals

...dentify which DB2 Connect product to use given a specific scenario. Match the DB2 UDB products with their functions. Install a DB2 UDB server given system specifications. Identify tasks performed to verify a DB2 installation using First Steps. Install a DB2 client given a scenario. Sequence the steps of a distributed installation for DB2 clients. Match the database directories with their
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Exchange 2000 Infrastructure Design--Part 2

...r(s) Select the optimal traffic flow plan for a given scenario. Identify the connectivity features of the Active Directory Exchange environment. Identify the features of the DNS configuration for Exchange 2000 Server. Identify methods of troubleshooting DNS name resolution problems. Identify guidelines for the configuration of an Active Directory Connector (ADC). Identify the features
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Designing Cisco Network Service Architectures Part 5

...dentify optimal decisions for designing a WLAN in a given scenario.
Unit 2: Designing Content Networking Solutions (3 hours)
Identify features of content networking.
Identify features of the content caching components of a Cisco content networking solution.
Identify features of the content switching and routing components of a Cisco content networking solution.
Identify features
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Designing Cisco Network Service Architectures Part 4

...y optimal decisions for designing QoS services in a given scenario.
Unit 2: Designing IP Telephony Solutions 1 (3 hours)
Identify features of the CallManager component of a Cisco IP telephony solution.
Identify features of the gateway and control protocol components of a Cisco IP telephony solution.
Identify features of the transcoder and conferencing components of a Cisco IP
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Designing Cisco Network Service Architectures Part 2

...ons when designing a network management system in a given scenario.
Unit 2: Designing for High Availability (3 hours)
Identify features of a Cisco IOS high availability architecture.
Identify characteristics of fault-tolerant devices and redundant topologies.
Identify features and functions of Layer 2 and Layer 3 redundancy.
Identify design considerations for the components in a
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Designing Cisco Network Service Architectures Part 1

...rks. The instruction is solidly supported with real-world scenario examples and the learner has the opportunity to apply acquired concepts in case studies.
Learn To:
Identify features of the Cisco Architecture for Voice, Video and Integrated Data (AVVID) framework.
Identify concerns associated with optimal network deployment.
Identify features of Cisco Architecture for Voice,
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Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS

...qualified domain name (FQDN) of a computer in a specified scenario. Sequence the steps in the IP address resolution process when the required mapping is not present in the cache of a computer. Sequence the steps in the zone transfer process between the zone files of two DNS servers when the zone files are different. Install DNS on a computer by using the Windows Components Wizard. Add a DNS
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Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS

...qualified domain name (FQDN) of a computer in a specified scenario. Sequence the steps in the IP address resolution process when the required mapping is not present in the cache of a computer. Sequence the steps in the zone transfer process between the zone files of two DNS servers when the zone files are different. Install DNS on a computer by using the Windows Components Wizard. Add a DNS
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Windows 2000 Upgrading from Windows NT 4 0--Part 2

...grade. Develop a domain upgrade strategy for a specified scenario. Identify the considerations that affect the selection of an operating system upgrade path. Develop an operating system upgrade path for a specified scenario. Unit 2: Domain Upgrade: Implementing Duration: 2 - 3 Hour(s) Sequence the steps to upgrade a Windows NT server to a Windows 2000 server. Configure a PDC by
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Windows 2000 Upgrading from Windows NT 4 0--Part 1

This course describes the initial decision making processes which a System Administrator and other IT decision makers undergo when moving from an NT 4.0 environment to Windows 2000. As the title suggests, the emphasis in this course is on the planning activities necessary to ensure a successful migration. In addition, this course also details the assessment and possible upgrade of components in
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Windows 2000 Designing a Network Infrastructure--Part 3 WANS

...uration. Identify the appropriate decision in a specific scenario based on the demand-dial routing implementation guidelines. Identify the appropriate demand-dial implementation decision to achieve business goals. Evaluate the ability of a demand-dial routing design to achieve business goals. Unit 4: VPN Strategy Duration: 2 Hour(s) Identify the benefits of implementing a VPN.
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Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing

... to integrate TCP/IP with the existing WAN in a specified scenario. Analyze a specified TCP/IP strategy to integrate TCP/IP with the existing WAN on the basis of business requirements. Identify the functions of the DHCP service on a network. Identify the guidelines for integrating the DHCP service in a routed environment. Identify the guidelines for selecting an appropriate disaster
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Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing

... to integrate TCP/IP with the existing WAN in a specified scenario. Analyze a specified TCP/IP strategy to integrate TCP/IP with the existing WAN on the basis of business requirements. Identify the functions of the DHCP service on a network. Identify the guidelines for integrating the DHCP service in a routed environment. Identify the guidelines for selecting an appropriate disaster
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Oracle Designer 6i First Class Analysis

...deller. Identify how a process model reflects a business scenario. Perform the steps required to create an empty entity relationship diagram using the Entity Relationship Diagrammer. Perform the steps required to create an entity using the Entity Relationship Diagrammer. Perform the steps required to create a relationship between two entities using the Entity Relationship Diagrammer.
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Lotus Domino R5 System Admin Part 7 Security Planning Implementation

... Database Security Duration: 1 - 2 Hour(s) Given a scenario, identify the access level required to enable a user to perform specific operations. Assign a user type to a name in the ACL from the workspace. Identify the access level required to replicate specified changes to a database replica, in a given scenario. Identify the guidelines for setting server access in the database ACL to
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Lotus Domino R5 System Admin Part 4 User Setup Configuration

...ser setup profile by using the Other dialog box. Given a scenario, identify the appropriate access option for securing a workstation ECL. Configure a workstation ECL by modifying the Administrator ECL. Unit 2: Users: Registration and Migration Duration: 2 - 3 Hour(s) Identify the files and documents that are created during the registration of a user in Domino R5. Register a user
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Lotus Domino R5 Sys Admin Part 2 Replication Mail Routing Basics Strategies

... Identify the definition of replication. Identify the scenarios in which it is feasible to set up replication. Identify the features of server-to-server replication. Sequence the steps involved in the process of server-to-server replication. Identify the features of client-to-server replication. Sequence the steps involved in the process of client-to-server replication. Match the
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Oracle8 Database Administration - Manage Security

...tem privileges by using Oracle Security Manager.
Given a scenario in which a system privilege granted with ADMIN OPTION is revoked, identify the pictoral representation of the result.
Grant object privileges by using Oracle Security Manager.
Revoke object privileges by using Oracle Security Manager.
Given a scenario in which an object privilege granted with GRANT OPTION is revoked, identify
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C Programming - Part 2

...d when a specific line of code is executed in a specified scenario. Identify the code of a class destructor for a specific scenario. Identify the correct code of the copy constructor that will initialize an object for a specified scenario. Identify the appropriate set of constructors and destructors to be used for creating and initializing objects in a specified situation. Identify the code
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C Programming - Part 1

...e benefits of the C++ programming language. Identify the scenario where it would be most appropriate to use C++. Identify the relationship between classes and objects in object-oriented programming. Identify the definition of abstraction. Identify the definition of encapsulation. Identify the scenario that exhibits the concept of inheritance. Identify the scenario that exhibits the
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C Programming - Part 3

...code to declare a bit field in a structure, for the given scenario. Identify the result of the expressions that use bitwise logical operators, given the values of the variables used in an expression. Identify the output of the expressions that use bitwise shift operators, given the values of the variables used in an expression. Identify the option that lists the one's and two's complement of
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SAP R 3 v4 0 Retail Order Management via Distribution Center

...lients.
L earn To:
The Retail Process.
Basic scenario and related processes.
Delivery Scheduling.
Subsequent Settlement.
C ontent Emphasis
Skills-Based
A udience
All those involved in the use of SAP R/3 for Retail tasks. IT Support staff and SAP Project Team members needing training in the use of Retail Order Management functionality. Participants should have
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NetWare and Windows NT Integration - Part 3

Course Overview
This course is the third in a three-part series on Integrating NetWare and Windows NT. This course covers user access in an integrated network, managing the Novell Client for Windows NT, and managing users with Z.E.N. Works.
L earn To:
Install the NDS for NT tools and access them from NDS.
Configure user access to the Windows NT domains and user groups.
Manage a
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NetWare and Windows NT Integration - Part 1

... be installed with Windows NT based on a given networking scenario.
Identify the features of different file systems in Windows NT.
Identify the Windows NT share permission that should be assigned to a user based on a given scenario.
Identify the prerequisites to create a directory share in Windows NT.
Create a directory share in Windows NT from the Windows NT Explorer.
Identify the NTFS
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Exchange Server 5 5 Design Implementation - Part 1

...nt of servers. Match the appropriate connectors with the scenarios. Match the client connection options available when designing an Exchange Server messaging system with their features. Select the appropriate designation of additional Exchange Server roles in a given scenario. Match the naming guidelines used for each object in an Microsoft Exchange Organization with the Organization
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Exchange Server 5 5 Concepts and Administration - Part 3

... a backup strategy.
Select a backup strategy for a given scenario.
Make a backup of the Microsoft Exchange Databases on a tape drive by using the Backup option.
Identify the functions of the Exchange Server-specific switches.
Identify the methods to verify the success of a backup event.
Identify the other data that needs to be backed up in addition to Information Store and Directory
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SQL Server 7 0 Designing and Implementing Data Warehouses - Part 2

...s the design requirements of a data warehouse for a given scenario. Identify the factors that determine the feasibility of implementing data warehouse architecture. Identify the reason based on which you will decide to use relational or multidimensional storage for a data warehouse. Match the approaches to data warehouse storage design with their descriptions. Identify the features of the
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Visual C 6 0 Designing Implementing Distributed Applications - Part 2

...s to be used to resolve the programming errors in a given scenario. Unit 2: Deploying a Visual C++ Application Duration: 2 - 3 Hour(s) Match the deployment method with the factors to be considered when planning a deployment. Select the appropriate deployment strategy for a given scenario. Identify the reasons to select Microsoft Systems Management Server (SMS) as an aid in
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Visual Basic 6 0 Designing Implementing Distributed Applications - Part 4

...Identify the types of communication to be used in a given scenario. Identify the features of Microsoft Message Queue Server (MSMQ). Sequence the steps taken by MSMQ to send and receive messages. Identify the features of the MSMQ clients. Create a queue by using the MSMQ Explorer. Write the code to send a message by using the MSMQ objects. Write the code to receive a message by using the
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Visual Basic 6 0 Designing Implementing Distributed Applications - Part 3

...s that you will use for navigating a recordset in a given scenario. Identify the lock type best suited for a specific situation. Modify data in a SQL Server database by using the Connection object to directly execute SQL statements. Modify data in a SQL Server database by using the Prepared property of the Command object. Modify data in a SQL Server database by using a Recordset object.
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Visual Basic 6 0 Designing Implementing Distributed Applications - Part 1

...e components and services of a logical design for a given scenario. Identify the application parameters based on which the impact of a logical design needs to be assessed. Identify the Visual Studio 6 Enterprise Edition tool for a given enterprise development scenario. Identify the Visual Studio 6 Enterprise Edition development tool for building an enterprise application according to a given
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Visual InterDev 6 0 Active Server Pages and Data Access

...tify the syntax of an HTTP request method line in a given scenario.
Match the collections of the Request object with their functions.
Write the code to extract information from the header of an HTTP Request message in a given scenario by using the QueryString collection.
Write the code to read form data in a given scenario by using the Form collection.
Match the header fields of an HTTP
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Visual InterDev 6 0 Active Server Pages and Data Access

...tify the syntax of an HTTP request method line in a given scenario.
Match the collections of the Request object with their functions.
Write the code to extract information from the header of an HTTP Request message in a given scenario by using the QueryString collection.
Write the code to read form data in a given scenario by using the Form collection.
Match the header fields of an HTTP
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Brand Management Developing a Brand Strategy

... Create a sub-brand. Given a scenario, analyze why your new product failed. Audience The target audience for this series is brand managers, product managers, and marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning
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Visual InterDev 6 0 Planning a Web Application

...the type of application model that is suitable in a given scenario.
Match the roles in the Web site development teams with their responsibilities.
Sequence the activities in the Web life cycle.
Identify the Microsoft Solutions Framework (MSF) design principles.
Match the security threats with their examples.
Identify the considerations for implementing security in a Web application.
Match
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NetWare 5 Administration - Part 3

...vices (NDS) object to be assigned as a trustee in a given scenario.
Identify the concept of inheritance and block inheritance by creating new trustee and an Inherited Rights Filter (IRF).
Calculate effective rights of a user.
Identify the set of rights inherited by a folder in a given situation.
Set a new trustee assignent to block the inheritance of rights.
Set an IRF to block the
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SAP R 3 PDM Product Development

...CAD 14.01, and AutoCAD SAP R/3 3.1 on Windows NT 4.0. The scenario PDM - Product Data Management semi-finished and finished products without variants of the R/3 reference model is dealt with here. The user is provided with an example of implementing the product development process with change management using the
SAP R/3 PDM module, AutoCAD, and AutoCAD SAP R/3 PDM. The emphasis here is placed
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C Foundation for Non-C Programmers - Part 1

...tify the appropriate variable declaration for a specified scenario. Identify the type of constant to be used in a specified scenario. Initialize an array for a specified scenario. Calculate the result of manipulating the value of a variable by using a pointer. Identify the appropriate structure declaration for a specified scenario. Calculate the result of manipulating a reference. Unit
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C Foundation for Non-C Programmers - Part 2

...he header of a member function definition for a specified scenario. Unit 2: Classes: Advanced Concepts Duration: 2 - 3 Hour(s) Match the depictions of different types of inheritance with their names. Identify the access specifications of the available class members to a derived class, with specified access control to the base class. Identify the definition of a derived class to
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Building Cisco Remote Access Networks Part 1

...configure asynchronous connections with modems in a given scenario.
Unit 3: PPP - PAP and CHAP (3 hours)
Identify features of Point-to-Point Protocol (PPP).
Identify commands used to enable Point-to-Point Protocol (PPP).
Identify async interface commands for addressing on an asynchronous interface.
Identify features of Password Authentication Protocol (PAP) and Challenge
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Building Cisco Remote Access Networks - Part 2

...tify the commands to configure NAT on a router in a given scenario.
Unit 2: Cable Technology (1 hour)
Identify features of cable technology.
Identify features of digital signals over radio frequency (RF) channels.
Identify features of cable technologies.
Identify uses of cable technology components.
Identify features of Digital Subscriber Line (DSL).
Identify features of
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Building Cisco Remote Access Networks - Part 3

...ands to configure a router for ISDN operation, in a given scenario.
Unit 3: Optimizing DDR with Dialer Profiles (2 hours)
Identify functions of dialer profiles.
Identify elements of dialer profiles.
Identify commands used to configure dialer profiles.
Identify commands used to verify dialer profiles.
Identify guidelines for troubleshooting unsuccessful outgoing calls.
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Building Cisco Remote Access Networks Part 4

... the commands to configure queuing on a router in a given scenario.
Unit 2: User Access Security (4 hours)
Identify features of Cisco security.
Identify features of Cisco Secure Access Control Server (ACS).
Identify features of authentication, authorization, and accounting (AAA).
Identify functions of authentication, authorization, and accounting (AAA) configuration commands.
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Data Modeling - Create Basic Models

...y relationship between two entities to reflect a business scenario.
Identify a many to many relationship between two entities to reflect a business scenario.
Identify when a one to one relationship exists between two entities.
Read a relationship between two entities and validate it against a business scenario.
Unit 3: Adding Detail to the Model
Duration: 2 Hour(s)
Identify the
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Data Modeling - Develop Depth to Your Models

...
Create an ER diagram to reflect the roles in a business scenario.
Identify what exclusivity is.
Identify what exclusive entities are.
Create an ER model for a business scenario using supertype/subtype construct.
Identify the business scenario being modeled in a supertype/subtype construct.
Identify what exclusive relationships are.
Create an ER model for a business scenario using an arc
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Object Analysis Design Requirements Analysis

...eed for System Scoping
Identify the characteristics of a Scenario.
Identify the uses of Scenarios.
Identify the characteristics of a Sequence Diagram.
Identify the events within Sequence Diagrams.
Identify the procedures in creating Sequence Diagrams.
Identify the different parts of behavior within the Sequence Diagram.
Identify the uses of State Transition Diagrams and how they relate
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Windows 2000 Professional User Fundamentals

...Log on to a Windows 2000 computer on the network, given a scenario.
Match Windows 2000 desktop components with their functions.
Match the Start menu commands with their functions.
Access Windows Help on a topic.
Exit Windows 2000.
Unit 2: Windows 2000 Programs
Duration: 1.5 - 2 Hour(s)
Match the Windows 2000 programs with their functions.
Launch a Windows 2000 program.
Open a
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TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 1

...
Define a subnetting and supernetting scheme based on a scenario.
C ontent Emphasis
Skills-Based
A udience
This course is for IT professionals seeking Microsoft Certified Systems Engineer or Certified Product Specialist status and provides the skills necessary to set up, configure, use, and support TCP/IP on Microsoft Windows NT 4.0. Participants should have taken Supporting
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Excel 2000 Expert User

...d analyze data by using Data Map, Pivot Table, Data Table Scenario and Data Analysis tools. L earn To: Create and use templates. Retrieve, sort and manipulate data from a list. Create and modify shared workbooks. Analyze data by using Data Map, Pivot Table, Data Table Scenario and Data Analysis tools. C ontent Emphasis Skills-Based A udience This course is
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SQL Server 7 0 System Administration - Part 3

...ur(s)
Match the proper full backup frequency with its scenario.
Perform the steps necessary to create a full database backup.
Identify the scenarios for which differential backup would be appropriate.
Perform the steps necessary to create a differential database backup.
Identify the features of transaction log backups.
Perform the steps necessary to back up the transaction log.
more...
Site Server 3 0 Implementation - Part 2

...iptions. Identify system host configurations for a given scenario. Identify the options for configuring a Search system crawl. Identify the types of accounts used to administer Search. Identify the security considerations associated with different types of access. Identify the ways to include additional data in catalogs. Perform the steps to create a catalog definition. Perform the steps
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Visual InterDev 6 0 Planning a Web Application

...the type of application model that is suitable in a given scenario.
Match the roles in the Web site development teams with their responsibilities.
Sequence the activities in the Web life cycle.
Identify the Microsoft Solutions Framework (MSF) design principles.
Match the security threats with their examples.
Identify the considerations for implementing security in a Web application.
Match
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IIS 4 0 Creating Configuring a Web Server - Part 2

... the type of authentication scheme implemented in a given scenario.
Identify the types of Web Logon Providers.
Set anonymous access to a site by using the Internet Service Manager.
Set a known user access to a site by using the Internet Service Manager.
Set an access permission to a directory on a site by using the Internet Service Manager.
Set a user access control to a site by specifying
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NetWare 5 Administration - Part 3

...vices (NDS) object to be assigned as a trustee in a given scenario.
Identify the concept of inheritance and block inheritance by creating new trustee and an Inherited Rights Filter (IRF).
Calculate effective rights of a user.
Identify the set of rights inherited by a folder in a given situation.
Set a new trustee assignent to block the inheritance of rights.
Set an IRF to block the
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NetWare Service and Support Upgrade - Part 4

Course Overview
This course is the fourth in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers NetWare Distributed Print Service (NDPS) printing and troubleshooting queue-based printing.
L earn To:
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CompTIA Server 2005 Server Maintenance Security

This course covers general information about securing the server room environment and troubleshooting. This course is divided into three units: Physical Housekeeping, Security, and Problem Determination and Troubleshooting. The Physical Housekeeping unit covers basics of maintaining server rooms. The Security unit covers securing the environment and recognizing environmental issues. The last unit
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Lotus Domino R5 System Admin Part 9 Managing a Notes Domino Env

...ple & Groups tabbed pane that will be used in a specified scenario. Identify the option in the Tools pane of the Files tabbed pane that will be used in a specified scenario. Identify the options in the Tools pane of the Server tabbed pane that perform specific functions. Match the options in the Tools pane of the Messaging tabbed pane with their functions. Select the option in the Tools
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Building Scalable Cisco Internetworks Part 2

...D.
Configure Open Shortest Path First (OSPF) in a given scenario.
Identify key aspects of adjacency behavior for a point-to-point network link.
Identify key aspects of adjacency behavior for a broadcast network link.
Identify key aspects of adjacency behavior for a nonbroadcast multiaccess (NBMA) network link.
Distinguish between common Open Shortest Path First (OSPF) configurations
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Windows 2000 Network--Designing Security Part 1 Sec Planning

...fy the appropriate security plan for a specified business scenario. Analyze a specific network security plan on the basis of business factors. Identify the network security planning guidelines related to company processes. Match organizational structures with their implications on the network security plan. Identify the guidelines for a network security plan at various stages of the service
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Windows 2000 Network--Designing Security Part 1 Sec Planning

...fy the appropriate security plan for a specified business scenario. Analyze a specific network security plan on the basis of business factors. Identify the network security planning guidelines related to company processes. Match organizational structures with their implications on the network security plan. Identify the guidelines for a network security plan at various stages of the service
more...
Windows 2000 Network--Designing Security Part 2 Sec Local Network

...fied situation. Evaluate printer security in a specified scenario. Identify the characteristics of EFS. Identify the recovery policy considerations for implementing EFS in an organization. Identify the considerations for implementing EFS in an organization. Design an EFS strategy in a specified situation. Match different types of backup with their functions. Identify the guidelines to
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Windows 2000 Network--Designing Security Part 2 Sec Local Network

...fied situation. Evaluate printer security in a specified scenario. Identify the characteristics of EFS. Identify the recovery policy considerations for implementing EFS in an organization. Identify the considerations for implementing EFS in an organization. Design an EFS strategy in a specified situation. Match different types of backup with their functions. Identify the guidelines to
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Windows 2000 Network--Designing Security Part 4 Sec Internet Access

Course Overview This is the fourth course in a five-part series of the Microsoft Windows 2000 Network - Designing Security curriculum which prepares participants for Microsoft Exam 70-220. This course provides participants with an opportunity to learn how to address security issues encountered when the public is allowed to access their network and security issues encountered when public networks
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Windows 2000 Network--Designing Security Part 4 Sec Internet Access

Course Overview This is the fourth course in a five-part series of the Microsoft Windows 2000 Network - Designing Security curriculum which prepares participants for Microsoft Exam 70-220. This course provides participants with an opportunity to learn how to address security issues encountered when the public is allowed to access their network and security issues encountered when public networks
more...
Windows 2000 Network--Designing Security Part 5 Sec Access to Partners

... Evaluate the effectiveness of a VPN solution for a given scenario. Identify the benefits of Terminal Services. Identify the security features of Terminal Services. Identify the features of message queuing. Sequence the steps involved in message queuing authentication. Unit 2: E-Commerce Security Duration: 3 - 4 Hour(s) Identify the steps for securing an e-commerce Web server.
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IBM DB2 Universal Database V6 1--Fundamentals

...dentify which DB2 Connect product to use given a specific scenario. Match the DB2 UDB products with their functions. Install a DB2 UDB server given system specifications. Identify tasks performed to verify a DB2 installation using First Steps. Install a DB2 client given a scenario. Sequence the steps of a distributed installation for DB2 clients. Match the database directories with their
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IBM DB2 Universal Database V6 1--Fundamentals

...dentify which DB2 Connect product to use given a specific scenario. Match the DB2 UDB products with their functions. Install a DB2 UDB server given system specifications. Identify tasks performed to verify a DB2 installation using First Steps. Install a DB2 client given a scenario. Sequence the steps of a distributed installation for DB2 clients. Match the database directories with their
more...
Crystal Reports 8 5 Introductory Report Design Part 1

...ate objects in a report and design reports for a business scenario. Identify how to select, sort and group records. Identify details summarizing and totaling of records. Identify how to format and distribute reports in different formats. Audience The audience for this course includes End Users, and Database Administrators. Students should have prerequisite
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SAP R 3 Variant Configuration Config Scenario

...simulation function and the single level production order scenario. Learn To: a Building up the knowledge base. a Configuration parameters. a Logistics master data. a Price determination in sales. a Price determination in purchasing. a Fixed product variants. a Simulation and configuration scenario. a Simulation. a Single
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SAP R 3 Workflow Architecture

...ns of the SAP Business Workflow System using the workflow scenario Notification of absence from Personnel Management as an example. Learn To a Basic Principles of Workflow. a Purpose of a Workflow System. a Working with SAPoffice. a SAP Business Workflow Architecture. a Basic Structure of SAP Business Workflow. a Process Layer. a
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SAP R 3 Business Info Warehouse BW - Config Overview

...ion Tools. o Administrator Workbench. o Simple Upload Scenario. o Business Content. Audience The audience for this course would include students who need to learn how to use SAP Business Information Warehouse, members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet,
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SAP R 3 Business Info Warehouse BW - Config Advanced

...rall Process. - Extract Structure and Replication. - OLTP Scenario - InfoSource. - OLTP Scenario - InfoCube and Upload. o External Data Extraction: - RemoteCube. - SAP RemoteCube. - Defining an SAP RemoteCube. o Operational Data Store: - PSA and ODS. - Architecture. - Scenario: ODS Object Definition. - Scenario: Upload Data to the PSA. - Scenario: Upload Data to the ODS. Unit 2: Advanced
more...
CompTIA Server 2005 Storage Arrays Install Planning

...y of Independent Disks (RAID) level to be used in a given scenario.
Identify the key aspects of server clustering.
Identify the key aspects of Storage Area Networks (SANs).
Identify the key aspects of Network Attached Storage (NAS).
Unit 3: Installation Planning
Identify the key aspects of preparing an installation plan.
Identify the factors to be considered before hardware
more...
Defining Microsoft NET Solution Architectures Part 2

... determining objects, attributes, and services in a usage scenario. To identify features of object relationships. To distinguish between techniques used for modeling object relationships. Audience This curriculum is intended for individuals seeking the MCSD for .NET certification, and/or taking Exam 70-300, Analyzing Requirements and
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Defining Microsoft NET Solution Architectures Part 2

... determining objects, attributes, and services in a usage scenario. To identify features of object relationships. To distinguish between techniques used for modeling object relationships. Audience This curriculum is intended for individuals seeking the MCSD for .NET certification, and/or taking Exam 70-300, Analyzing Requirements and
more...
Financial Management Inventory Costing Depreciation

...ms.
My Call is an activity in which you will be given a scenario with certain facts to analyze inventory costing and valuation methods and inventory control systems.
Unit 3: Depreciation - Concepts and Methods (1 hour)
Identify key concepts of depreciation.
Match depreciation methods with their key concepts.
Match depreciation methods with their impact on the balance sheet and
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Budgeting Capital Budgeting

...d. Learn To Provided a scenario, correctly identify the capital budgeting decision being made. Calculate the depreciation of an asset using the straight-line method. Identify and apply formulas for discounting cash flow. Calculate discount rates.
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Advanced Interpersonal Communication Building Relationships

... Provide positive verbal feedback in a business scenario. List the steps for providing positive feedback. Audience Employees, managers, and business professionals who want to learn the dynamics of interpersonal communication when building relationships. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU
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WebSphere Studio 5 0 UDDI Application Server 5

... This course continues to build upon the lending library scenario introduced in course 2 of this curriculum. Learn To To identify features of Universal Description, Discovery, and Integration (UDDI). To identify features of Universal Description, Discovery, and Integration (UDDI) information models. To
more...
Human Resource Law Americans With Disabilities Act

...le accommodations. In a given scenario, determine if a reasonable accommodation can be made. Select those actions prohibited by the ADA. Identify guidelines an employer can take to avoid ADA violations. Select the financial factors to consider when determining undue hardship.
more...
Human Resource Law Equal Employment Opportunity Law

...lines for EEOC compliance. Given a scenario, determine which employment records should be maintained. Given a scenario, determine how long employment records should be retained. Simulation Overview: In this simulation, you are a Human Resources Manager at Icon. Recently, Atlas Technologies, one of Icon's
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Strategic Decision Making Advanced Decision Making

...king: Advanced Decision Making, you will learn how to use scenario planning to identify optimal decision outcomes, and how to identify and manage linked decisions. You will also learn how your organization can benefit from employing strategic decision-making techniques. In addition, you will learn how to use decision-making strategies to improve your negotiation skills. Learn To
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Business Problem Solving The Problem Solving Process

In Business Problem Solving: The Problem-Solving Process, you will learn the three phases of the problem-solving process and how to complete each phase. The program also gives you several processes for generating solution options and a method for prioritizing problems. By applying the information in this program, you will be able to identify a problem's root causes, develop and implement an
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Site Server 3 0 Commerce Solutions - Part 1

Course Overview This is the first course in a two part series that will help students prepare for the Microsoft Certified Professional exam 70-057, Designing and Implementing Commerce Solutions with Microsoft Site Server 3.0, Commerce Edition. At the completion of this course, students will learn to understand the methods and procedures of designing a Commerce site; identify the structure of a
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Lotus Notes Domino R5 Development Part 1 Basic Concepts

... applications used in Lotus Domino R5 in a given business scenario. Identify the advantages of using multidatabase applications over single database applications. Match the multidatabase architecture models with the situations in which they are used. Identify the elements of a workflow application in Lotus Domino R5. Match the workflow models in Lotus Domino R5 with the situations in which
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Lotus Domino R5 Development Part 4 Making Your Application Run

...ions. Sequence the objects in a hierarchy for a specific scenario. Identify the programming languages that can be used in Domino Designer in a specific scenario. Match the field events for which you can write formulas in Domino Designer with their functions. Match the form events for which you can write formulas in Domino Designer with their functions. Match the view events for which you
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Windows 2000 Upgrading from Windows NT 4 0--Part 2

...grade. Develop a domain upgrade strategy for a specified scenario. Identify the considerations that affect the selection of an operating system upgrade path. Develop an operating system upgrade path for a specified scenario. Unit 2: Domain Upgrade: Implementing Duration: 2 - 3 Hour(s) Sequence the steps to upgrade a Windows NT server to a Windows 2000 server. Configure a PDC by
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Windows 2000 Upgrading from Windows NT 4 0--Part 3

...s 2000. o Develop a restructure strategy for a specified scenario. o Establish trust between domains by using the Active Directory Domains and Trusts console. o Create an Organizational Unit by using the Active Directory Users and Computers console. o Create a site by using the AD Sites and Services console. o Implement a group policy by using the Active Directory Users and Computers
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Windows 2000 Upgrading from Windows NT 4 0--Part 3

...s 2000. o Develop a restructure strategy for a specified scenario. o Establish trust between domains by using the Active Directory Domains and Trusts console. o Create an Organizational Unit by using the Active Directory Users and Computers console. o Create a site by using the AD Sites and Services console. o Implement a group policy by using the Active Directory Users and Computers
more...
Windows 2000 Upgrading from Windows NT 4 0--Part 4

...to troubleshoot a network services problem in a specified scenario. o Identify the checks used to determine whether an application meets the compatibility requirements of Windows 2000. o Identify the sequence of tasks you perform to resolve an application incompatibility problem. o Identify the steps to diagnose and solve a specific third-party application problem. o Identify the corrective
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CIW Site Designer Part 1 Web Design Concepts Site Development

... situations that describe the advantages. Match a scenario with the type of Web site development approach that is best suited for the scenario. Match the descriptions of Web sites with the assumptions that were made to create the Web sites. Match Web site page layout elements with the situations in which they are used. Match a page layout format with the scenario
more...
CIW Dynamic Server Pages Part 3

...ties and methods of the Connection object for a specified scenario. Identify the code that uses the appropriate properties and methods of the RecordSet object for a specified scenario. Identify the code that uses the appropriate properties, collection, and method of the Command object for a specified scenario. Identify the code that uses the appropriate properties and
more...
SAP R 3 Workflow Scenario

...Scenario, aims to provide an overview of the functionality and applications of the SAP Business Workflow System using the workflow scenario Notification of absence from Personnel Management as an example. The user will be introduced to the tools that are required for a workflow, takes a closer look at a multi-level workflow based on a notification of absence and discusses error management.
more...
CCNT Local Area Networks v6 0 Part 2

... selecting the wireless medium that best suits a specific scenario.
Unit 2: LAN Components (2 - 3 hours)
Identify features of network components.
Identify features of server types.
Identify features of a network operating system (NOS).
Identify features of repeaters.
Identify characteristics of bridges.
Identify characteristics of routers.
Identify characteristics of
more...
WebSphere Studio 5 0 Web Services Clients J2EE

...on beans. This course builds upon the lending library scenario introduced in course 2 of this curriculum. Learn To To identify features of Web Service clients using Apache SOAP. To use an Apache SOAP to add a new Java product and reference the library classes required for SOAP. To identify guidelines for
more...
WebSphere Studio 5 0 Web Services Clients J2EE

...on beans. This course builds upon the lending library scenario introduced in course 2 of this curriculum. Learn To To identify features of Web Service clients using Apache SOAP. To use an Apache SOAP to add a new Java product and reference the library classes required for SOAP. To identify guidelines for
more...
WebSphere Studio 5 0 UDDI Application Server 5

... This course continues to build upon the lending library scenario introduced in course 2 of this curriculum. Learn To To identify features of Universal Description, Discovery, and Integration (UDDI). To identify features of Universal Description, Discovery, and Integration (UDDI) information models. To
more...
Executive Level Leadership Change The Executive Leader

...f the change process. Given a scenario, choose how to communicate with employees. Define organizational culture. Identify how a given situation can provide insight to an organization's culture. Identify barriers to change. Use guidelines to control damage
more...
Mentoring Developing Your Mentoring Skills

... Choose a way to mentor based on a given scenario. Simulation Overview: In this simulation, you will be meeting with Roger McAlister, a Sales Manager; Jessica Stone, a Marketing Team Leader; and Ronald Spear, a Manager in the Marketing department. There has been a great deal of discussion about establishing a mentoring program in
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Web Site Security Internet Intranet Management Policies

Web Site Security: Internet and Intranet Management and Policies is the first course in a two-part series. This course will give students the skills and knowledge needed to identify and counter some fundamental security risks and requirements. Students will learn some basic network security skills pertaining to network threat identification and prevention. They will also examine Internet security
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Windows Server 2003 Planning Network Infrastructure Part 1

... DHCP management and troubleshooting. The course contains scenario-based NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To identify elements of the network design process. To match key technologies and services integrated into a Windows Server 2003 network
more...
Windows Server 2003 Planning Network Infrastructure Part 1

... DHCP management and troubleshooting. The course contains scenario-based NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To identify elements of the network design process. To match key technologies and services integrated into a Windows Server 2003 network
more...
Windows Server 2003 Planning Network Infrastructure Part 2

...ing and troubleshooting DNS and WINS. The course contains scenario-based NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To sequence the stages in the DNS client name resolution process. To identify factors to consider when planning DNS server placement.
more...
Windows Server 2003 Planning Network Infrastructure Part 2

...ing and troubleshooting DNS and WINS. The course contains scenario-based NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To sequence the stages in the DNS client name resolution process. To identify factors to consider when planning DNS server placement.
more...
Windows Server 2003 Planning Network Infrastructure Part 3

...-, and troubleshooting remote access. The course contains scenario-based NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To identify key features of IPSec. To identify IPSec rules for an IPSec connection. To match default IPSec
more...
Windows Server 2003 Planning Network Infrastructure Part 3

...-, and troubleshooting remote access. The course contains scenario-based NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To identify key features of IPSec. To identify IPSec rules for an IPSec connection. To match default IPSec
more...
From Serebra Learning Corporation
NET Remoting
To create and use specific .NET Remoting services All Microsoft VB.NET developers wanting to write enterprise applications with serviced components, Windows Services, or .NET Remoting, or studying for the 70-310 exam Developing XML Web Services and Server Components with Microsoft Visual Basic .NET and the Microsoft .NET Framework
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NET Remoting in C
To demonstrate how to create and use specific .NET Remoting services Microsoft C# developers wanting to write enterprise applications with serviced components, Windows Services, or .NET Remoting, or studying for the exam 70-320: Developing XML Web Services and Server Components with Microsoft Visual C# and the Microsoft .NET Framework
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Professional Assertiveness
Do you feel that co-workers see you as too passive or aggressive in your professional career? Do you wonder if there is a more appropriate professional style? Do you want to know how to develop your professional style? Do you feel you could develop your assertive communication techniques? Do you feel that you may not listen to your co-workers? Or do you feel that you need to develop your
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Framing the Problem
When you frame a picture, you intend for the viewer to examine everything within that border. Problem framing is similar in that you must not only consider what objectively makes up the problem itself but also what subjective tendencies influence your view of the situation. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight
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Microsoft Excel 97 Advanced
This highly interactive CBT contains five units that cover advanced Excel skills. Through step-by-step instruction within a realistic simulation of Microsoft Excel 97, students learn how to perform "what-if" analysis, create PivotTables, exchange Excel data with other programs, control worksheet properties and calculations, and program with Excel. Performance-based Pre- and Post-Assessments create
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Further Cisco IOS Security Features
To configure the IOS Firewall authentication proxy and the IPS The primary target includes network designers, network administrators, network engineers, and system engineers.
more...
Overview of Business Process Management
In today's business world, competition is tough. Organizations are under a great deal of pressure to become more productive and more efficient while developing new, innovative products and services more rapidly than ever before. Management is demanding improved quality, reduced costs, and increased productivity with fewer resources. How can organizations respond to these pressures while remaining
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Cisco IP Phones and CallManager Configuration
To explain how to compare IP Phones and functions and configure Cisco CallManager to support IP phones IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
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Custom Controls and Security with C 2005 and ASP NET 2 0
To add user controls, custom web controls, authentication, authorization, and login controls to web forms Individuals who wish to use the .NET Framework 2.0 with Visual Studio 2005, C# 2005, and ASP.NET 2.0 to develop web-based client applications; individuals preparing for the Microsoft .NET Framework 2.0 Web-Based Client Development (70-528) exam
more...
Custom Controls and Security with Visual Basic 2005 and ASP NET 2 0
To add user controls, custom web controls, authentication, authorization, and login controls to web forms Individuals who wish to use the .NET Framework 2.0 with Visual Studio 2005, Visual Basic 2005, and ASP.NET 2.0 to develop web-based client applications; individuals preparing for the Microsoft .NET Framework 2.0 Web-Based Client Development (70-528) exam
more...
Process Analysis and Documentation
The Six Sigma DMAIC system is a roadmap that points the way to process and performance improvement. The second phase in this methodology is Measure. You cannot hope to improve processes and performance without first knowing where you are, assessing where you want to be, and then planning how to get there, while measuring progress toward the goal all along the way. In the words of an old adage,
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The Art of Global Communication
Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the
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Launching Successful On-site and Virtual Teams
One factor that defines team success is the way in which a team is launched. Quickly moving an on-site or a virtual team into high-performance mode takes planning, strategizing, and a seamless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team
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Facilitating On-site and Virtual Teams
Knowing how to facilitate maturing on-site and virtual teams is critical, because it is at this time that teams typically reach peak performance. Mature teams begin to perform independently, and it's important that the leader's role changes to that of a facilitator. This course will cover the facilitation of on-site and virtual teams as teams mature. It will introduce the development stages of
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Progressing through the Complex Sale
High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources. Salespeople who are
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Negotiating to Mutual Benefit
The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer
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From Executive-level Sale to Strategic Partnership
Selling at an executive level doesn't stop when the contract is signed. To develop the business and prevent attack from the competition, major accounts need nurturing. This course illustrates how knowledge of various corporate cultures will give you a customer compatible approach that safeguards and maximizes your account revenue. Salespeople who sell at an executive level and obtain and maintain
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The Strategic Account Sales Approach
A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable results. In this course, you'll learn about the strategic account sales (SAS) approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then
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Conducting Effective Sales Research Meetings
Researching your target accounts is important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (SAS) research meetings.
more...
Working with Your Customer s Key Players
Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts at target accounts that can become part of an
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Delivering High-Impact Sales Presentations
The most important meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic account sales (SAS) approach--presentation.
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The Territorial Account Sales Approach
A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then,
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Understanding Your Target Customer s Business
Imagine trying to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain an understanding of the benefits of good research and
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Gaining Access to Key Personnel at Your Target Accounts
In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn about gaining access to the right level at your
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Delivering High-impact Territorial Account Sales TAS Presentations
In this course, you'll learn about the third major component of the territorial account sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to
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Field Sales Foundations
Many field sales representatives are set loose on their assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the
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Applying Your Field Sales Approach
A unique quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers'
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Completing Your Field Sales Approach
What does it take to successfully present valuable solutions and close sales while achieving a sense of accomplishment and trust between you and your customer? Completing Your Field Sales Approach highlights how to present sales solutions and close sales with your customers. Included in the course are steps and tips for overcoming customer objections effectively. You'll have opportunities to
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Preparing for Outbound Sales Calls
The most successful outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the inside
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Initiating Outbound Sales Calls
Fifteen seconds doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with voice mail and
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Completing Outbound Sales Calls
You might have heard the saying, "it ain't over 'til it's over." This is especially true with inside sales calls. To be a successful inside sales consultant, you need to know how to keep your customer's attention all the way through the close of the sale. In this course, you will learn strategies for contacting the decision maker and for dealing with gatekeepers. You will learn the steps involved
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Preparing for Inbound Sales Calls
Do you think selling means waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three
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Completing Inbound Sales Calls
Everything you do in an inbound sales call leads up to the completion of the sale. A successful inside sales consultant knows how to keep a customer's attention all the way through the close of the sale. In this course, you will learn the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for qualifying a sales opportunity. You will also
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The Contact Center and Technical Support Agent
In the last few years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as
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Technical Support Essentials
These days, technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to
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Technical Support Agent Survival Skills
Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the
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Inbound Call Center Management Leadership
Did you know that your personality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware
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Inbound Call Centers People Management
Inbound call centers are often the only link between a company and its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to
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Inbound Call Center Technology
Today, the technology within the inbound call center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how
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Performance Metrics for an Inbound Call Center
The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze
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Excellence in Internal Customer Service
In today's fast-changing and highly competitive business climate, offering excellent customer service has never been so important. But what about taking a different approach? Has your organization tried looking inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning
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Working With Internal Customers
Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and
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Overcoming Internal Customer Service Problems
Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In
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The Customer Service Agent in Action
There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the
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Managing Challenges in Customer Service
During an average working day in a call center, customer service agents (CSAs) handle dozens of customer calls. The calls may range from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all
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Leading A Customer-Focused Team
The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed. This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work
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Discovering What Your Customers Want
The data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics. When customer satisfaction programs begin with a survey, and not a plan, the
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Developing Customer Satisfaction Surveys
By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art. In this course, you'll learn to use the principles of survey design
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Customer Satisfaction Analysis and Implementation
What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are
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The Client-Consultant Relationship
Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization,
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Interacting with the Customer
Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome
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Essentials of External Consulting
You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role. What do external consultants really do? Although they may work in a variety of disciplines,
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Call Center Customer Service
Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting.
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Evaluating Internal Assignments
So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This
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Evaluation and Review
So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This
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Diagnosing and Planning
Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the
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Establishing a Relationship with Internal Clients
Even if your clients are internal to your organization, you still need to spend time getting to know them, and understanding what it is they require from you. When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs
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Internal Consulting Skills
What skills do you need to be a successful internal consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your
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Effective Communication Skills
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt
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Managing Conflict Stress and Time
Each customer wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage
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Managing the Quality of the Customer Support Service Center
Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident
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Management Tools and Metrics
Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is
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The Customer Support Specialist CSS
It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers'
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Establishing Team and Customer Relationships
This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a
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The Technical Professional as Internal Consultant
Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the
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Creating Effective Contracts
When you hear the word "contract", you may think of a written, legal document. However, when it comes to consulting relationships, contracts are more about setting expectations and involving the right people instead of setting legal parameters. In this course, you'll examine how to approach contracting, the considerations that are most important, and how you should approach the contracting
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Implementing Project Human Resource Management
...am. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the Project Human Resource Management processes. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third Edition, published by the Project Management Institute (PMI ), Inc., 2004. Copyright and all rights
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Elements of Project Human Resource Management
When project managers set their sights on delivering creative project solutions on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. Such an understanding
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Budgeting and Controlling Costs
...es. Through interactive learning strategies and real-life scenarios, the learner will explore these processes and gain a better understanding of the Project Cost Management knowledge area. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third Edition, published by the Project Management Institute (PMI ), Inc., 2004. Copyright and all rights
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Estimating Activity Costs
...es. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the Project Cost Management processes. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third Edition, published by the Project Management Institute (PMI ), Inc., 2004. Copyright and all rights reserved.
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Introduction to IT Project Management
Do you want to increase your effectiveness as a leader in project management? Are you unsure of the key skills needed for managing an information technology (IT) project? As you proceed through this "Introduction to IT Project Management" course in the "Project Management for IT Professionals" series, you will gain valuable insight into project management with a special focus on managing IT
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Managing the Execution and Control of IT Projects
Did you know that the average IT project has cost overruns of nearly 200 percent, and that almost 30 percent of all IT projects fail? Why do you think IT projects are so vulnerable to cost overruns and failure? How can you ensure that your project does not end up as one of these statistics? You can avoid being a statistic by managing project scope, cost, and scheduling. As you go through this
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Project Management Fundamentals
The evolution of business strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management, as a
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Transitioning into a Project Management Role
Many people find themselves thrust into a project management role with no formal training or experience. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine
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Initiating and Planning a Project
Initiating and Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process and how to effectively plan a project from
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Managing a Project
The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product. This course is targeted toward a diverse range of managers and staff members who wish to acquire the
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Troubleshooting and Closing the Project
The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the
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Ethics and Professional Knowledge PMBOK aligned
What does being ethical mean? How does one make the best ethical choice in a complex project management environment? What are legal requirements, and how can you spot the moment when conflict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities. Project managers must also be aware of their professional duty to contribute to
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Stakeholder Interests and Cultural Diversity PMBOK aligned
As the project manager, you're in the center of the storm. The competing interests of stakeholders--including those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect. But that's not all. In an increasingly global network, project
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Choosing Sellers and Administering and Closing Contracts
How do you choose among potential sellers? Why is it important to manage the contract and relationship between the buyer and seller? What's the most effective way to complete and settle contracts? As you advance in this course, which focuses on seller selection, contract administration, and contract closure, you will obtain the skills and knowledge required to manage these areas of Project
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Communications Planning and Information Distribution
Any project requires good communications to manage day-to-day activities and ensure success of the project. Project managers need to understand the processes of Project Communications Management, and how those processes help promote success and resolve differences among project stakeholders. Project managers need to plan out a strategy to ensure that needed information is gathered and produced
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Monitoring Controlling and Closing Programs
Monitoring and controlling is an essential feature of program management, which allows you to ascertain the current benefit delivery status, ensure adequate resources are in place, and that changes are properly managed. Closing a program is a time for celebration. However, to be successful and ensure program benefits are achieved, monitoring, controlling, and closing processes must be followed.
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Program Planning
The planning phase in PMI's PMBOK is considered one of the most important phases; without a properly defined plan your projects have a much greater chance of not succeeding. This assumption can also be made for program management; however, with program management, an entire program can fail, which could include several projects. The cost and loss of benefits that are associated with a failed
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Program Lifecycle and Organization
Regardless of your industry, programs and program management exist within their context and act as the infrastructure for implementing strategies. Effective program managers must be mindful of how different industries can impact program life cycles and the benefits they are designed to reap, and must continually refine their skills for adapting program life cycles to strategic goals. This course
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Introduction to Program Management
Project managers are often tasked with managing multiple concurrent projects but what about managing multiple programs? When in a program environment, the processes differ from traditional project management. This course explains the key terms and themes of program management. It also introduces theories that are recognized as successful methods of managing programs.This course is aligned with "A
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Performance Reporting and Stakeholder Management
Any project requires good communication to manage day-to-day activities and ensure success of the project--project managers need to understand what a communications model is, and how it helps promote success and resolve differences. They need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, the project manager is responsible for distributing
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Investigating the Problem Interpret Data
This course explains how to use visual tools to interpret data. Professionals who want to resolve workplace challenges more effectively.
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Making Telephone Calls Count
Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer
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Decimals and Percents
A basic understanding of decimals and percentages is key to any businessperson, whether tallying costs for warehouse supplies or estimating resource allocation. This course instructs the learner in the following: how to use decimals, including addition, subtraction, multiplication, and division; how to solve problems involving percentages to determine portions, a rate, a whole unit, and increases
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Effective Telephone Techniques
This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology
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Whole Numbers Fractions and Equations
What are whole numbers and how are they estimated? How are fractions used in mathematical operations? How do you find the unknown variable to solve an equation? The answers to questions like these are covered in this course on the building blocks of business math. Learners will review crucial terms, basic mathematical concepts, and how to apply concepts to the business environment. Anyone who
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Ratios Averages and Graphs
Whether tracking profitability or portraying the rate of inventory consumption, knowledge of ratios and averages is indispensable in the business world. Using real-world scenarios, this course explains the concepts of ratio, proportion, and how to compare different kinds of numbers; and discusses simple, weighted, and moving averages. Anyone who needs to apply basic math skills to business
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The Role of Critical Thinking in Organizations
In the organizational arena, applied critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay
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Critical Thinking Skills for Managing
Rational decision making is linear and is what you do when you put your facts in order. Intuition is looking at those facts and trying to see a pattern-and the patterns aren't always evident because the patterns aren't always linear. The two together are an extremely powerful combination. Joel Kurtzman, President, Kurtzman Associates and former editor, Harvard Business Review. The Critical
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Organizational Scope of Critical Thinking
In any complex environment systems are necessary, but they must serve an organization rather than become its masters. This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid
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Personal Accountability Working for Your Inner Boss
Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform
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Self-empowerment Managing from Within
Have you ever thought that you could be the best boss you've ever had? By developing attitudes and skills that empower you, you can manage from within and become your own best boss. Self-empowerment is the process of taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. As an empowered employee, you will be driven by ownership, initiative, and
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Goals and Goal Setting
Most achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet
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Successful Lifelong Learning
Today's successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a worker and learner for the 21st century,
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Presenting to Succeed
There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a
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Delivering Your Message
So, the presentation is prepared and practiced. Great. But this means nothing to the audience. When you stand there in front of them, all that matters to them is what you look like and what you say. This course is about delivering your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by
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Presentation Resources Available to You
This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be
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Planning Effective Business Meetings
If you are in a business that has meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your
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The Basics of Listening
Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication
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Listening for Comprehension
Do you need to better understand the basic meaning of a conversation or presentation? If you need to be able to identify what is said to you in a more effective manner, then this course is for you. This course teaches you how to comprehend verbal and visual messages to maximize your understanding of others. Because this course teaches listening skills, certain sections of this course deviate from
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Listening for Higher Purposes
Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding. Persons at all levels of an organization. It is particularly useful to those who need strong listening skills, such as managers and team
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