Online Scenarios eLearning

Excel 2002 Advanced ...Filters Advanced Filters Saving Your Work Lesson 2: Scenarios & Security Introduction Lesson Objectives Saving A Workbook As A Template Accessing Saved Templates Saving A Template As A Workbook Locking & Unlocking Cells Hiding Proprietary Formulas Protecting A Worksheet Selecting Permissions Verifying Protection Unprotecting A Sheet Hiding Cell Contents Displaying The  more...

Becoming a Manager Responsibilities and Fears Becoming a Manager: Responsibilities and Fears Promotion to management is obviously welcome and something to celebrate, but when the initial excitement is over, you may begin to wonder about your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to  more...

Discover Excel 2007 Level 4 ...-If Analysis What Is A Scenario? Create & View Scenarios Use Goal Seek Use Data Tables Solver Use Solver QUIZ 2. WORK WITH MACROS AND THE WEB Use Macros What Is A Macro? The Developer Tab Macro Security Record A Macro Absolute Vs. Relative Recording Edit A Macro Stepping Into A Macro  more...

Managing a Customer Focused Department Simulation Managing a Customer Focused Department Simulation Attracting new customers is important, but retaining them is an even greater challenge. It takes only a moment--a single lapse in service; an unmet expectation; a delay in delivery--to lose a customer forever and tarnish a company's reputation. To counter this, customer service representatives must remain vigilante, on top of their game at  more...

Using Emotional Intelligence on the Job Using Emotional Intelligence on the Job Putting emotional intelligence to work is an emerging trend in the corporate world. Developing the best talents in executives, managers, and employees throughout the organization has become vital to workplace success. Intellectual knowledge is no longer enough; you must also have the interpersonal competence that comes with emotional intelligence. In  more...

Communicating Across Cultures Communicating Across Cultures Communicating effectively across cultures can be very difficult. Not only must you pay attention to the cultural distinctions of your audience and adjust your style to them, but you also need to adjust your style to different forms of communication. This course offers guidelines and best practices for speaking and writing across cultures. The course also  more...

Integrated Project Execution Monitoring and Control ...rk. Through interactive learning strategies and realistic scenarios, the learner explores these concepts and gains a better understanding of the project integrative processes in action. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition, published by the Project Management Institute (PMI ), Inc., 2008. Copyright and all rights  more...

Project Requirements and Defining Scope ...ce. Through interactive learning strategies and realistic scenarios, the learner will explore these concepts and gain a better understanding of the inputs to, the tools and techniques for, and the outputs of the Project Scope Management processes. This course covers all the activities related to planning scope management and developing a project scope statement. Specifically, learners will be  more...

Create Work Breakdown Structure ...ct. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the project management processes related to creating and verifying a work breakdown structure. This course will cover the project inputs, tools and techniques, and outputs of the Create Work Breakdown Structure process, the third process in the Project  more...

Excel XP Proficient Expert ...reate A Web (XML) Query Use What-If Analysis - Using Scenarios - Create & Display Scenarios - Create A Trendline Data Analysis & PivotTables - PivotTables & PivotCharts - Create A PivotTable - Modifying A PivotTable - Create A PivotChart Collaborate With Others Share Workbooks - Create A Shared Workbook - Resolve Conflicts - Merge Shared Workbooks Track Changes  more...

Used Oil Management ... management programs and explain the different regulatory scenarios that apply to used oil. The training also provides basic information for used oil handlers whose activities are regulated by the Used Oil Management Standards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe what constitutes a used  more...

Used Oil Management ... management programs and explain the different regulatory scenarios that apply to used oil. The training also provides basic information for used oil handlers whose activities are regulated by the Used Oil Management Standards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe what constitutes a used  more...

Monitoring and Controlling Project Scope ...ne. Through interactive learning strategies and realistic scenarios, the learner will explore these concepts and gain a better understanding of the monitoring and controlling processes of the scope management knowledge area. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition, published by the Project Management Institute (PMI ), Inc.,  more...

Integrated Project Change Control and Close ...se. Through interactive learning strategies and realistic scenarios, the learner explores these concepts and gains a better understanding of the project integration processes in action. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition, published by the Project Management Institute (PMI ), Inc., 2008. Copyright and all rights  more...

Communicating Effectively with Project Stakeholders Simulation Communicating Effectively with Project Stakeholders: Simulation PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned A project manager is the communication hub through whom all project information flows. Customers, suppliers, project team members, and company executives all rely on the project manager for  more...

Program Life Cycle and Benefits Management ... program life cycle, with examples from different program scenarios. With a foundational knowledge base reflecting the most up-to-date program management information, learners can effectively put principles to work at their own organizations. The course will assist the learner in initial preparation for the PMI Program Management certification exam. It is aligned with The Standard for Program  more...

Effective Hiring Interviewing Simulation Effective Hiring & Interviewing: Simulation An effective interview relies as much on the interviewer it does on the interviewee. Proper preparation, consistent lines of questioning, and established criteria for evaluation are effective tools in determining the best candidate for the job. The Effective Hiring and Interviewing Simulation serves to test the participant's ability to prepare and  more...

Introducing Cloud Computing Introducing Cloud Computing This course explores the evolution and definition of cloud computing and cloud services. It provides a look at the key characteristics that make cloud services unique and very valuable to some business scenarios. The course serves as a basic technology overview of the concepts and strategies emerging from the cloud and aims to provide the background needed to  more...

Analyzing Financial Statements for Non-financial Professionals Analyzing Financial Statements for Non-financial Professionals Financial statements of an organization often conceal more than they reveal. Being able to analyze them and extract meaningful information is an essential skill that financial as well as non-financial professionals should have. Ratio analysis can be used to determine relationships between two elements of the same financial  more...

Essential Skills for Admin Support Professionals--Simulation Essential Skills for Admin Support Professionals--Simulation The role of the administrative support professional today reaches far beyond the dated cliche of the secretary answering phones and filing documents. Effective administrative support professionals require an extensive array of skills, including communication, organizational, managerial, problem-solving, and conflict-resolution  more...

Deploying Windows 7 Using Lite-Touch Installation ...allations or Zero-Touch Installations for four deployment scenarios using MDT 2010 using deployment shares. This course demonstrates how to plan for and use LTI to deploy Windows 7 to client machines in a network. This includes creating a reference computer to capture the installation image and then deploying the image using bootable media to the target clients. This course is one of a series  more...

Overview of SAP Solutions Overview of SAP Solutions SAP SAP provides software systems to automate and integrate business operations across a wide range of activities from the front office to the back office, the field, and the factory floor. Large, integrated systems like SAP are commonly known as ERP (Enterprise Resource Planning) solutions. SAP has a range of ERP solutions which will help to integrate your business  more...

SAP Logistics Modules SAP Logistics Modules SAP The SAP Logistics modules help enable automation of supply chain operations related to logistics. Logistics refers to all the tasks a business performs in order to get a product or service to its desired location or state. This course discusses how the SAP Logistics modules enable Materials Management, Production Planning and Control and ultimately Sales and  more...

Analyzing Data in Excel 2007 Analyzing Data in Excel 2007 Microsoft Excel 2007 provides powerful data analysis tools that enable you to explore large amounts of data and to make educated business decisions based on that data. With PivotTable reports you can interactively summarize data, making it easier to analyze and present the results. PivotChart reports provide a graphical view of PivotTable report data. Using Goal  more...

Moving from an Operational Manager to a Strategic Thinker Simulation Moving from an Operational Manager to a Strategic Thinker: Simulation Once thought to be the ideal means of running a business, operational effectiveness is no longer considered a guaranteed avenue to success. Growth requires greater strategy. Strategy requires new modes of thought. To this end, many organizations are changing how they manage their people and how they position their  more...

Developing a Code of Ethical Conduct Developing a Code of Ethical Conduct Become a better employee by understanding that honoring shared values and beliefs will gain you a reputation for being responsible, fair, honest, and respectful. These are essential qualities for both personal and professional success. Following a personal code of ethics is a good way to apply ethical principles and to ensure your reputation and integrity  more...

Access 2000 This course teaches students the basic database elements, good database design, Microsoft Access tools, and database maintenance and security, among many other skills. This course introduces students to basic elements that compose an Access database and strives to broaden and develop the database design skills that they already possess. Students will start out by learning what a database is and  more...

Access 2000 Expert This advanced course strives to broaden and develop the intermediate database design skills that students already possess. Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. This advanced course strives to broaden and develop the intermediate database design  more...

Access 2000 Level 1 As students are introduced to the basic elements that compose an Access database, they will learn what a database is and how an effective database should be designed and set up. The students will also learn how to create their own databases and how to enter and manipulate data. This course introduces students to the basic elements that compose an Access database. Students will learn what a  more...

Access 2000 Level 2 In this intermediate course, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access; how to maintain databases by backup, as well as how to compact and repair them; and how to employ techniques designed to make data entry faster, easier, and less error-prone. This intermediate course strives to broaden and develop the basic  more...

Access 2000 Level 3 In this advanced course, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, and how to use Access as a development tool. Various maintenance and security features are covered in the course, teaching students ways to better manage multi-user databases. This advanced course strives to broaden and develop the intermediate  more...

Access 2000 MOUS This comprehensive course teaches students both the basic and the more advanced elements that compose an Access database. Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. This comprehensive course teaches students both the basic and the more advanced  more...

Access 2000 Proficient This comprehensive course teaches students both the basic and more advanced elements that compose an Access database. The course will teach skills such as database creation; creation and use of tables, forms, filters and sorts, queries, and reports; as well as some techniques designed to make data entry in Access databases faster, easier, and less error-prone. This comprehensive course teaches  more...

Access 2002 MOUS This course introduces students to the new features in Microsoft Access 2002 that set it apart from Access 2000. This includes speech recognition and the new Task Pane, as well as basic elements that compose an Access database. As the course becomes more advanced, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access and how to  more...

Excel 2002 ... the tools used in Microsoft Excel 2002 through real-life scenarios and projects. The students will learn to manage workbooks, work with cells and cell data, format and print worksheets, and create charts from worksheet data. As the course becomes more advanced, students will learn how to customize workbooks by changing worksheet attributes, use lists to store and organize data, use functions  more...

Excel 2002 MOUS This comprehensive course teaches students the basic and intermediate features of Excel 2002 so they can easily create and modify spreadsheets. Some skills users will acquire include learning to manage workbooks, working with cells and cell data, formatting and printing worksheets, creating and revising formulas, creating charts from worksheet data, learning about objects and their roles in  more...

Excel 97 Level 1 This course introduces the students to basic spreadsheet features and acquaints them with Excel`s tools by using real-life scenarios and projects. Some topics that will be covered include creating, editing, saving, and printing spreadsheets; using menus and dialog boxes; adjusting cells; autofills and autoformats; and modifying worksheet colors.  more...

FrontPage 2000 Level 1 Students will learn the tricks to help them create, edit, and manage Web pages easily. The skills introduced include examining the working screen; getting familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics; applying themes; managing Webs; and previewing and publishing Webs. This course is designed to familiarize users with key  more...

FrontPage 2000 Level 2 Students will learn advanced Web development techniques, such as using HTML, designing frames pages, creating interactive forms, developing dynamic Web pages using DHTML, integrating databases, publishing Webs, and working with forms and tables. This course teaches students the additional advanced features of Microsoft FrontPage 2000. Students will learn advanced Web development techniques, such  more...

Getting Started With Microsoft Windows XP This course introduces students to the basic features in Microsoft Windows XP. This course will teach the end-user necessary skills like using the mouse, working on the Desktop, using windows, and operating the Start menu and Taskbar. The course will also walk the students through formatting disks, printing documents, using system tools, and shutting down the computer. This course introduces  more...

Lotus Notes 5.0 Level 1 This introductory course will teach students the basic features of Lotus Notes 5.0. They will learn to send and receive e-mail, as well as schedule appointments and write to-do lists. This introductory course will teach students the basic features of Lotus Notes 5.0 so they can easily send and receive e-mail and manage databases. Specifically, students will learn the basics of sending and  more...

Lotus Notes 5.0 Level 2 This course introduces students to advanced features of Lotus Notes 5.0. They will work with many Lotus Notes features used in customizing e-mail messages and accessing database material. This course enhances a student's basic understanding of Lotus Notes 5.0 by introducing them to the advanced features of Lotus Notes 5.0. Students will work with many Lotus Notes features used in customizing  more...

Microsoft Access 2002 Expert This advanced course strives to broaden and develop the intermediate database design skills that students already possess. Various maintenance and security features are also covered, teaching students ways to better manage multi-user databases. This advanced course strives to broaden and develop the intermediate database design skills that students already possess. Students will gain a more  more...

Microsoft Access 2002 Level 1 Students will learn what a database is and how an effective database should be designed and set up. This course will also cover the new features in Access 2002 that set it apart from Access 2000, including speech recognition and the new Task Pane. This course introduces students to the basic elements that compose an Access database. Students will learn what a database is and how an effective  more...

Microsoft Access 2002 Level 2 Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. Students will also learn a variety of techniques designed to make data entry in Access databases faster, easier, and less error-prone. This intermediate course strives to broaden and develop the basic  more...

Microsoft Access 2002 Level 3 Students will be introduced to advanced features and gain a more complete understanding of how to effectively create and use the primary database objects in Access. Various maintenance features are also covered, teaching students ways to better manage multi-user databases. This advanced course strives to broaden and develop the intermediate database design skills that students already possess.  more...

Microsoft Excel 2002 Core This comprehensive course teaches students the basic and intermediate features of Excel 2002 so they can easily create and modify spreadsheets. Students will become familiar with Excel`s introductory-level new features, such as smart tags and speech recognition, as well as how to manage workbooks, print worksheets, create charts, and integrate workbooks with the Web. This comprehensive course  more...

Microsoft Excel 2002 Expert ...et of expert-level spreadsheet features through real-life scenarios and projects. Students will learn about summarizing list data with outlining and subtotals; creating and removing custom filters; implementing techniques for working with shared workbooks, including protecting workbooks from changes; tracking and reviewing changes; and merging and consolidating data from worksheets. Finally,  more...

Microsoft Excel 2002 Level 1 This course introduces students to basic spreadsheet features and acquaints students with Microsoft Excel 2002 tools. Students will become familiar with Excel`s introductory-level new features, such as smart tags and speech recognition, as well as workbooks, cells, worksheets, and formulas. This course introduces students to basic spreadsheet features and acquaints students with Microsoft Excel  more...

Microsoft Excel 2002 Level 3 This course teaches students a set of expert-level spreadsheet features. Some skills students will acquire are summarizing list data with outlining and subtotals; customizing the Excel working screen with custom toolbars, menus, and macros; and creating and removing custom filters. This course teaches students a set of expert-level spreadsheet features. Students will learn about summarizing list  more...

Microsoft FrontPage 2002 Core Students will learn the tricks that will help them create, edit, and manage Web pages easily. The skills taught include examining the working screen; getting familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics; applying themes; managing Webs; and previewing and publishing Webs. This course is designed to familiarize users with key  more...

Microsoft FrontPage 2002 Level 1 This course is designed to familiarize users with key introductory features of Microsoft FrontPage, as well as introduce them to some of the new 2002 capabilities. The skills include becoming familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics; applying themes; managing Webs; and previewing and publishing Webs. This course is  more...

Microsoft Office XP New Features This course introduces students to some of the new features of the Office XP suite. It covers the major new features of Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, and Microsoft Outlook. This course introduces students to some of the new features of the Office XP suite. It covers the major new features that apply to all of the applications, including smart tags and  more...

Microsoft Outlook 2002 Level 1 This introductory course teaches students the basic features found in Microsoft Outlook 2002. Some skills students will learn include sending, receiving, and managing e-mail messages; creating contacts; using the Calendar to schedule appointments; and understanding and using tasks. This introductory course teaches students the basic features found in Microsoft Outlook 2002. Some skills students  more...

Microsoft Windows XP Level 1 This course introduces students to the basic features in Microsoft Windows XP by including lessons on customizing the Desktop and using Windows Explorer. The course will walk the students through formatting disks, printing documents, using system tools, and shutting down the computer. This course introduces students to the basic features in Microsoft Windows XP. This course will teach the  more...

Microsoft Word 2002 Core This comprehensive course teaches students the introductory and intermediate features of Microsoft Word 2002. They will learn the basic steps to create and edit their text-based documents, and will also discover how to enhance the look and functionality of them. This comprehensive course teaches students the introductory and intermediate features of Microsoft Word 2002 so not only will they learn  more...

Microsoft Word 2002 Expert Students will learn advanced formatting skills and how to customize Word 2002 to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Other skills taught include formatting one part of a document differently than another and combining Word with other Office applications such as Access. This course builds upon intermediate Word skills by  more...

Microsoft Word 2002 Level 1 This course is designed to familiarize students with key introductory features of Microsoft Word, as well as introduce them to some of its new capabilities introduced with the 2002 version. Some of the skills taught include examining the working screen, getting familiar with the new Task Panes, creating new documents, modifying bodies of text, and previewing and printing documents. This course is  more...

Microsoft Word 2002 Level 2 This course is designed to familiarize users with the intermediate features of Microsoft Word so they can enhance the look of their text-based documents. Some skills they will learn include formatting paragraphs by using indents, line spacing, and tab stops; and dividing the document into sections using margins, page breaks, and columns. This course is designed to familiarize users with the  more...

Microsoft Word 2002 Level 3 In this course, users will learn how to customize Word 2002 to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Students will also gain insight into how Word can be combined with other Office applications such as Access. This course builds upon intermediate Word skills by teaching students skills in creating and managing large  more...

Microsoft Works Suite 2002 Level 1 Students will learn how to organize their schedules and manage their time and money by using and editing spreadsheets and databases in this introductory course. Microsoft Works 2002 will also teach students how to create, modify, and save documents using Microsoft Word. This course will introduce students to the basic functionalities of Microsoft Works 2002. Students will learn how to organize  more...

Navigating And Exploring The Internet This introductory course teaches students the fundamental skills they need to know in order to use the Internet. Skills students will learn include connecting to the Internet, learning about and searching the Web, and sending e-mail. This introductory course teaches students the fundamental skills they need to know in order to use the Internet. Skills students will learn include connecting to the  more...

Navigating And Exploring The Internet 2002 This introductory course teaches students the fundamental skills they need to know in order to use the Internet. Skills students will learn include understanding and sending e-mail, learning about the Web, and using browsers such as Internet Explorer and Netscape Navigator to view Web pages. This introductory course teaches students the fundamental skills they need to know to use the Internet.  more...

Office XP (2002) Intermediate This course introduces students to some new features of Microsoft Office XP. It covers the major features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, and Microsoft Outlook. This intermediate course strives to broaden and develop the intermediate skills that students already possess. This intermediate course  more...

Office XP (2002) Introduction This course introduces students to the basic features of Microsoft Office XP. It covers the major new features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft FrontPage, and Microsoft Outlook. Students will learn the intoductory features that each of these applications has to offer. This course introduces  more...

Outlook 2000 Level 1 This introductory course teaches students the basic features found in Microsoft Outlook 2000. Some skills students will learn include sending, receiving, and managing e-mail messages; using the Calendar to schedule appointments; and understanding and using tasks. This introductory course teaches students the basic features found in Microsoft Outlook 2000. Some skills students will learn include  more...

Outlook 2000 Level 2 This intermediate course teaches students some of the more advanced features of Microsoft Outlook 2000. Some skills they will learn include using and customizing mail features and organizing items using categories. This intermediate course teaches students some of the more advanced features of Microsoft Outlook 2000. Some skills they will learn include using and customizing mail features; using  more...

Outlook 2000 Proficient This comprehensive course teaches students both the basic and more advanced features found in Microsoft Outlook 2000. Skills taught include sending, receiving, and managing e-mail messages; using the Calendar; understanding and using tasks; exploring contacts and the Journal; and integrating Outlook and Office. This comprehensive course teaches students both the basic and more advanced features  more...

Outlook 98 Level 1 ...t Outlook 98 by working through a series of exercises and scenarios that will instruct them in the functions of numerous buttons, menus, and folders. Students will also learn how to customize Outlook as their desktop Personal Information Manager (PIM). This course introduces students to the basic features of Microsoft Outlook 98, including a universal Inbox for all sources of e-mail, a contact  more...

QuickBooks Pro 2001 Level 1 After completing this course, even students with limited accounting knowledge will be at ease using QuickBooks Pro 2001 to create and manage the financial information of a small business. Specific features of interest include the Customer Detail Center and the Vendor Detail Center. After completing this course, even students with limited accounting knowledge will be at ease using QuickBooks Pro  more...

Windows NT Introduction Students will learn how to understand and use networking resources in this course that introduces basic features of Microsoft Windows NT. The course also includes lessons on managing files by renaming, copying, and moving folders. This course introduces students to the basic features of Microsoft Windows NT. Students will learn skills such as working on the Desktop, using windows, and operating  more...

Word 2000 Expert In this course, students will learn how to use the advanced features of Microsoft Word 2000 to customize and enhance their documents. Some skills they will learn include using master documents, subdocuments, and expanded and locked documents; using field references, macros, and revision tools; and applying formatting techniques. In this course, students will learn how to use the advanced features  more...

Word 2000 Level 1 This course is designed to familiarize students with key introductory features of Microsoft Word 2000. Students will learn the tricks that will help them create, edit, and modify text-based documents easily. This course is designed to familiarize students with key introductory features of Microsoft Word 2000. Students will learn the tricks that will help them create, edit, and modify text-based  more...

Word 2000 Level 2 This course is designed to familiarize students with the intermediate features of Microsoft Word 2000 so they can enhance the look of their text-based documents with the addition of symbols, tables, and graphics. This course is designed to familiarize students with the intermediate features of Microsoft Word 2000 so they can enhance the look of their text-based documents with the addition of  more...

Word 2000 Level 3 In this course, students will learn how to use the advanced features of Microsoft Word 2000, including master documents, field references, macros, and revision tools. In this course, students will learn how to use the advanced features of Microsoft Word 2000 to customize and enhance their documents. Real-life scenarios will make the lessons more applicable to users while performance-based  more...

Word 2000 MOUS This comprehensive course is designed to teach students the introductory, intermediate, and advanced features of Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functunality of them. This course begins by teaching students the introductory and intermediate features of Microsoft Word 2000. They  more...

Word 2002 This course is designed to to familiarize users with the key introductory, intermediate, and advanced features of Microsoft Word 2002. The course starts out by introducing the users to some of the application's basic capabilities and works up to showing them how to enhance the look of their text-based documents. Finally, the course builds upon intermediate Word skills by teaching students skills  more...

Works 2000 Level 1 This course will introduce students to the basic functionalities of Microsoft Works 2000. Students will learn a little about databases and spreadsheets, as well as learn to create, modify, and save text documents using Microsoft Word. This course will introduce students to the basic functionalities of Microsoft Works 2000. Students will learn how to organize their schedules and manage their time  more...

PC Fundamentals With Microsoft Windows XP ...aterial is presented through explanatory text, real-world scenarios, and interactive steps. This course introduces students to the basics of personal computers. Students will learn what a computer is and how to identify and classify some basic components and peripherals. Students will also receive instruction on how to turn on a computer and log on to Microsoft Windows XP. In addition,  more...

911 OPERATOR TDD TRAINING ...s Vanguard Learning CollegesNever the same training twice Scenarios are changed regularly, so your hands-on experience stays fresh even after repeated sessionsIncredible value Comply with ADA recommendations without breaking your budget! Certificates available after completion. FREQUENTLY ASKED QUESTIONS Q:How long will it take me to complete the course?A:Course can be completed in two hours or  more...

Effective Business Communication Series ... Lesson Introductions, Activities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Audio accompanies each lesson page throughout the course. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. Courses challenge the learner with a  more...

Doing Business in China ... Lesson Introductions, Activities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Streaming video scenarios illustrate real world issues and solutions discussed in the course. Audio accompanies each lesson page throughout the course. MindNotes provide printable quick-reference sheets and other files to be used as learners apply their skills on the job.  more...

Sexual Harassment in the Workplace Series ... Lesson Introductions, Activities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Decision Point activities allow learners to work toward an outcome in an interactive environment. Exercises allow learners to practice in the actual application being studied. Courses challenge the learner with a variety of question formats, including multi-step  more...

Doing Business in India ... Lesson Introductions, Activities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Streaming video scenarios illustrate real world issues and solutions discussed in the course. Audio accompanies each lesson page throughout the course. MindNotes provide printable quick-reference sheets and other files to be used as learners apply their skills on the job.  more...

Microsoft Office Excel 2003 Level 1 ... acquaints students with Excel`s tools by using real-life scenarios and projects. Students will learn to manage workbooks, work with cells and cell data, format and print worksheets, create and revise formulas, and create charts from worksheet data. This course is designed to introduce students to basic spreadsheet features and acquaints students with Excel`s tools by using real-life scenarios  more...

CompTIA A+ 2009 The A+ certification validates the latest skills needed by today ™s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. The A+ certification confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic  more...

Certificate in Professional Technical Communication ...g with chapters Instructional Material: developing sample scenarios, monitoring user performance Articles: including real-world examples, being conversational with dense content This course will look at these document types and explore the writing skills associated with each of them.Methodology Each lesson is carefully developed around the student`s ability to develop a baseline of written  more...

Mastering Presentation Skills for the Workplace ... Lesson Introductions, Activities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Streaming video scenarios illustrate real world issues and solutions discussed in the course. Audio accompanies each lesson page throughout the course. Decision Point activities allow learners to work toward an outcome in an interactive environment. Simulations teach  more...

Tomorrow s Managers Development Tools ..., global thinkers. By applying these methods to real life scenarios, you will gain a better understanding of ways to apply these principles in your own work environment. You'll be given step-by-step, cutting-edge methods for creating and executing a performance agreement that sets the standard for development. You will explore the techniques for partnering with your top people. After completing  more...

Models for Managing Technical Professionals Because technical professionals set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of  more...

Implementing a Succession Plan Simulation Ulema Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema Inc., produces single and multi-client studies on fast moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order  more...

Delegating Effectively Simulation In this simulation, the learner will assume first-time management responsibilities, serving as the department lead of a marketing team for First Things First--a manufacturer of child safety products. Working closely with three key employees, the learner will progress through the various stages of delegation, moving from assignment of tasks to overcoming delegation resistance. The simulation is  more...

Appraising Performance Simulation Consider your last performance appraisal. Was it a positive experience? Did it give you a clear idea of which areas you performed well in and which areas required more attention? And what about afterward? Did your manager continue to provide you with feedback all throughout the year? Or are you still waiting until your next evaluation to see how you've performed? Contrary to the experience of many  more...

Initiating a Succession Plan Simulation Ulema, Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema, Inc., produces single and multi-client studies on fast-moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order  more...

Traffic Policing and Shaping To configure class-based policing and shaping to rate-limit traffic in different scenarios  more...

Configuring Basic and Complex Route Plans To configure basic and complex route plans in Cisco CallManager featuring hunt groups with final forwarding and call coverage and to determine the outcomes for calls placed in call hunting and call forwarding scenarios.  more...

Traffic Policing and Shaping To configure class-based policing and shaping to rate-limit traffic in different scenarios  more...

Traffic Policing and Shaping To configure class-based policing and shaping to rate-limit traffic in different scenarios  more...

Internal Customer Service Conflict and Complaints Simulation Complaints are an inherent part of customer service, and this is especially true of internal customer service. No matter the level of vigilance, problems will arise, and when they do, they must be greeted with quick and effective responses to ensure that business can proceed. The Internal Customer Service: Conflict and Complaints Simulation has been designed to allow participants to practice  more...

Essential Sills for Administrative Support Professionals Simulation The role of the administrative support professional today reaches far beyond the dated cliche of the secretary answering phones and filing documents. Effective administrative support professionals require an extensive array of skills, including communication, organizational, managerial, problem-solving, and conflict-resolution skills. Without such skills, the administrative support professional  more...

Professional Selling Over the Phone Prospecting ...oice mail. If you successfully evaluate the questions and scenarios he presents, there is a good chance that he will hire you on as a Sales Associate. Unit 2: Interacting With Prospects (0.5 - 1 hour) . Select the guidelines for working with screeners to reach prospects. Select the guidelines for building business relationships with prospects.  more...

Essentials of Business Law Employment Law Essentials of Business Law: Employment Law offers the student an overview of employment law essentials. This program identifies the elements of agent and principal relationships, the duties of agents and principals, and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues, including actions that constitute  more...

Quality Management The Quality Management Process ...he fundamentals of quality management. John will give you scenarios that cover a wide range of quality management issues, ranging from daily quality management to variation in processes, so be prepared to demonstrate your knowledge. Unit 2: The Costs of Quality (0.5 - 1 hour) Identify the relationship between quality and cost. Identify the  more...

Visual InterDev 6 0 Planning a Web Application ... Duration: 2 Hour(s) Identify the purpose of using scenarios in conceptual design. Match the key information models for scenarios with their contents. Identify the elements contained in the context model. Identify the elements contained in the workflow process model. Identify the components of the task sequence model. Identify the elements of the physical environment model.  more...

SAP R 3 v4 0 Profitability Analysis - Basics ... Analysis. Planning and Drilldown Reporting. Planning Scenarios. Planning Layout. Reporting. Unit 2: Basic Data of the Operating Concern Duration: 1 - 2 Hour(s) Definitions for CO-PA. Characteristics. Value Fields. Profitability Segments. Operating Concern. Characteristic Values. Characteristic Derivations. Record Types. Valuation Strategies. Assigning  more...

SAP R 3 and the Euro ...ves. General and special objectives. Conversion scenarios. C ontent Emphasis Informational A udience This course has been primarily designed for Managers and employees who are responsible for the EURO project and those who require an understanding of the business implications of the EURO. Students of this course will need to possess a sound grasp of business issues  more...

SAP R 3 SD Sales and Shipment Processes ...e Sales Information System. The course exploits practical scenarios to illustrate the content. The course shows how to process sales documents and looks at the functions used during the pre-sales phase. It covers the sales and distribution document chain and shows how to process deliveries, billing documents and shipments. L earn To: Sales support. Sales activities. Sales  more...

Object Analysis Design Requirements Analysis ...the characteristics of a Scenario. Identify the uses of Scenarios. Identify the characteristics of a Sequence Diagram. Identify the events within Sequence Diagrams. Identify the procedures in creating Sequence Diagrams. Identify the different parts of behavior within the Sequence Diagram. Identify the uses of State Transition Diagrams and how they relate to Object Orientated  more...

Excel 2000 Expert User Course Overview This course provides participants the knowledge to use the advanced features of Microsoft Excel 2000. At the completion of this course, students will learn how to create and use templates; retrieve, sort and manipulate data from a list; create and modify shared workbooks; and analyze data by using Data Map, Pivot Table, Data Table Scenario and Data Analysis tools. L earn To:  more...

SQL Server 7 0 System Administration - Part 3 ...ecessary to create a full database backup. Identify the scenarios for which differential backup would be appropriate. Perform the steps necessary to create a differential database backup. Identify the features of transaction log backups. Perform the steps necessary to back up the transaction log. Associate the options for clearing the transaction log with their functions. Identify  more...

Exchange Server 5 5 Design Implementation - Part 1 ...nt of servers. Match the appropriate connectors with the scenarios. Match the client connection options available when designing an Exchange Server messaging system with their features. Select the appropriate designation of additional Exchange Server roles in a given scenario. Match the naming guidelines used for each object in an Microsoft Exchange Organization with the Organization  more...

Lotus Domino R5 Sys Admin Part 2 Replication Mail Routing Basics Strategies ... Identify the definition of replication. Identify the scenarios in which it is feasible to set up replication. Identify the features of server-to-server replication. Sequence the steps involved in the process of server-to-server replication. Identify the features of client-to-server replication. Sequence the steps involved in the process of client-to-server replication. Match the  more...

Windows 2000 Network--Designing Security Part 3 Sec Remote Access Course Overview This is the third course in a five-part series of the Microsoft Windows 2000 Network - Designing Security curriculum which prepares participants for Microsoft Exam 70-220. This course provides participants with an opportunity to learn how to design security solutions for a Windows 2000 network and design a secure remote access security strategy for an enterprise network. L  more...

Windows 2000 Network--Designing Security Part 3 Sec Remote Access Course Overview This is the third course in a five-part series of the Microsoft Windows 2000 Network - Designing Security curriculum which prepares participants for Microsoft Exam 70-220. This course provides participants with an opportunity to learn how to design security solutions for a Windows 2000 network and design a secure remote access security strategy for an enterprise network. L  more...

Designing Cisco Network Service Architectures Part 1 The course starts with an overview of the Cisco AVVID network. It then gives in-depth coverage to the design of Enterprise Campus networks and Enterprise Edge networks. The instruction is solidly supported with real-world scenario examples and the learner has the opportunity to apply acquired concepts in case studies. Learn To: Identify features of the Cisco Architecture for Voice,  more...

Designing Cisco Network Service Architectures Part 5 This course focuses on designing Enterprise wireless networks, IP telephony solutions, content networking solutions, and storage networking solutions. Case studies facilitate applied learning wherever appropriate. Learn To: Identify features of Cisco wireless communication architecture. Identify components of a Cisco wireless solution. Identify radio frequency design  more...

Exchange 2000 Infrastructure Design--Part 3 ...r your organization. A range of coexistence and migration scenarios for different types of organizations with varying needs and goals are presented to the learner in this course. L earn To: Identify the key considerations involved when connecting Exchange 2000 Server to other mail systems. Identify the key elements involved in connecting Exchange2000 server to legacy systems.  more...

BizTalk Server 2000 Part 1 Intro to BizTalk Server 2000 ...utions. • Match EAI and business-to-business (B2B) scenarios with Microsoft BizTalk Server 2000 tools. • Identify features of business process integration. • Identify features of Microsoft BizTalk Server 2000 Editions. • Identify the minimum hardware requirements for installation of Microsoft BizTalk Server 2000. • Identify the software installations that are  more...

Career Development Excelling in Your Career ...keeping professionalism high. Bruce will present you with scenarios and ask you a series of questions to help you understand how to facilitate productivity and be professional. Unit 2: Marketing Yourself (0.5 - 1 hour) Recognize steps for establishing a professional image. Follow steps for establishing a professional image.  more...

mySAP com - Overview ...AP.com Components: - Workplace. - Marketplace. - Business Scenarios. - Collaborative Business Scenarios. o Application Hosting: - Life cycle. - Different Types of Hosting. Unit 2: mySAP.com Applications 1.5 - 2 hours o mySAP.com Business Applications: - Advanced Planner and Optimizer. - Business-to-Business Procurement. - Customer Relationship Management. - Corporate Finance Management. -  more...

SAP Strategic Enterprise Management SEM ...gration and Components. o Data Basis and Implementation Scenarios. o Components of the SAP SEM System. o SEM BIC and SRM. o SEM Business Consolidation System. o SEM Business Planning and Simulation. o SEM Corporate Performance Monitor. Audience The audience for this course includes students who need to learn how to use SAP Strategic Enterprise Management, members of project  more...

mySAP com Workplace Overview ...w: Components of mySAP.com Workplace Marketplace Business Scenarios Application Hosting o Navigating in mySAP.com: Logging onto the mySAP.com Workplace Elements of the Workplace Browser Window Benefits of the Workplace Unit 2: Administration 1.5 - 2 hours o Architecture: Workplace Architecture / Overview Web Browser and Web Server SAP Internet Transaction Server PortalBuilder and  more...

Defining Microsoft NET Solution Architectures Part 1 ... To identify guidelines for creating usage scenarios. To identify considerations for application globalization and localization. To identify considerations for defining performance requirements. To identify considerations for determining availability and reliability. To  more...

mySAP CRM 3 0 Overview ...System. o Customer Relationship Management. o Example Scenarios from mySAP CRM. o mySAP CRM User Basics. o mySAP CRM Architecture. o mySAP CRM Applications. o Customer Interaction Centre. o Sales Component. o Service Component. o Marketing Management. o Further Topics. Audience The course is intended for those who need to acquire knowledge about Customer Relationship  more...

Organizational Skills Time Management ...ed in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Organizing Your Time (0.5 - 1 hour) Organize your office and your activities. Assemble an effective task list.  more...

Creativity Innovation Thinking Creatively ...ed in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing Your Creativity (0.5 - 1 hour) Recognize the personal characteristics that promote and inhibit creativity. Identify  more...

Visual Basic NET-Web Based Development Part 2 ...nt life cycle. o Identify the order of events for given scenarios. o Identify the syntax for handling a page postback event. o Identify the syntax for reading Uniform Resource Locator (URL) parameters in a Page_Load event. o Identify the syntax for linking controls. Unit 2: Error Handling, Debugging and Validation (3 - 4 hours) o Identify features of structured exception handling.  more...

Economics Basic Concepts in Microeconomics ...ross a range of informative lessons situated in real-life scenarios. Learn To Plot the effects of changes in price on a demand curve. Plot the effects of a change in price on a supply curve. Outline the main forms of Elasticity. Show consumption possibilities on a household  more...

Interpersonal Communication Listening Skills ...ed in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing Your Listening Skills (0.5 - 1 hour) Understand the need for the listening process. Identify the different types of  more...

Interpersonal Communication Effective Communication ...ed in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: The Communication Process (0.5 - 1 hour) Understand how the receiver influences the phrasing of a message. Identify the various  more...

Interpersonal Communication Telephone Skills ...ed in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Telephone Etiquette (0.5 - 1 hour) Project a positive image. Establish a good rapport. Demonstrate  more...

Call Center Inbound Customer Service ...ed in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Opening the Call (0.5 - 1 hour) Maintain a positive attitude when providing service. Use your voice to convey effective customer  more...

Decision Making Problem Solving Decision Making Fundamentals ...ed in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Personal Decision Making (0.5 - 1 hour) Know how to properly define objectives. Establish and compare options to identify the  more...

Decision Making Problem Solving Problem Solving Fundamentals ...ed in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing a Problem (0.5 - 1 hour) Determine the nature of the problem. Generate problem solving options.  more...

Leadership Development Delegation ...ed in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Delegating a New Project (0.5 - 1 hour) Use the delegation process. Identify which tasks should be delegated.  more...

Leadership Development Goal Setting ...ed in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Setting Project Goals (0.5 - 1 hour) Take the steps needed to develop effective goals. Adjust goals appropriately.  more...

Leadership Development Leading the Way ...ed in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Creating a Vision (0.5 - 1 hour) Know what traits enhance leadership skills. Avoid common leadership pitfalls.  more...

Leadership Development Motivation ...ed in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Motivating an Underachieving Employee (0.5 - 1 hour) Understand why individual motives vary. Differentiate between personal and  more...

Women in Leadership Leadership Roles Styles ...hs associated with women in leadership with questions and scenarios for you to evaluate. Unit 2: Understanding Barriers to Leadership (0.5 - 1 hour) Identify the guidelines for discovering barriers in your organization. Identify the common current barriers to leadership for women. Sequence the steps for addressing  more...

Strategic Decision Making Advanced Decision Making ...ou a series of questions regarding how you plan to create scenarios and manage linked decisions. You goal is to demonstrate that you are capable of being the lead of the team. Unit 2: Managing Group Decisions (0.5 - 1 hour) Sequence the steps for creating an affinity diagram. Identify the steps for determining whether a decision is successful.  more...

Employee Performance Managing Difficult People ...ed in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Understanding Difficult People (0.5 - 1 hour) Assess a difficult person's situation. Identify how each difficult personality type  more...

Employee Performance Resolving Conflict ...ed in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Conflict Between Managers (0.5 - 1 hour) Identify conflict resolution styles. Know when to use collaboration.  more...

Change Management Managing Change ...ed in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Implementing a Change (0.5 - 1 hour) Identify the steps of the change process. Analyze a change situation.  more...

Team Management High Performance Teams ...ed in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Setting Goals (0.5 - 1 hour) Understanding why setting goals is important within teams. Set SMART goals.  more...

Team Participation Teamwork Fundamentals ...ed in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: The Role of the Team Member (0.5 - 1 hour) Identify your responsibilities as a team member. Understand the importance of  more...

Wndows NT Server 4 0 Enterprise Curriculum ...rprise network; identify the network generated in various scenarios in a Windows NT 4.0 environment; identify the troubleshooting methodology, functions of the Kernel Mode networking components and Distributed Networking Components; identify the registry structure and subtrees and configuration information about the local machine; identify the functions of the processes in every boot phase and  more...

Windows NT Server 4 0 Network Analysis and Optimization - Part 2 ...k. Identify the network traffic generated in various scenarios in a Windows NT 4.0 environment. C ontent Emphasis Skills-Based A udience This series is intended for IT professionals who will be responsible for supporting Windows NT Server 4.0 in an enterprise environment. In addition, this series aims to enable these professionals to pass Microsoft's certification  more...

Windows 2000 Network Infrastructure Admin --Part 2 Remote Access ... Match the various types of outbound connections with the scenarios in which they are used. Configure an outbound dial-up connection by using the Network Connection Wizard. Configure an outbound VPN connection on the client computer by using the Network Connection Wizard. Configure an outbound cable connection to another computer by using the Network Connection Wizard. Match the various  more...

Windows 2000 Network Infrastructure Admin --Part 2 Remote Access ... Match the various types of outbound connections with the scenarios in which they are used. Configure an outbound dial-up connection by using the Network Connection Wizard. Configure an outbound VPN connection on the client computer by using the Network Connection Wizard. Configure an outbound cable connection to another computer by using the Network Connection Wizard. Match the various  more...

SAP R 3 Service Management Master Data ...ent Module. a Service and Organization. a Scenarios. a Integration in the R/3 System. a Create a Service Organization. a Create an Item of Equipment. a Assign a Counter to the Equipment. a Service Products and Service Contracts. Audience The target audiences for this course are middle management, project managers, members of project  more...

SAP R 3 Service Management Scenarios ...Scenarios introduces you to the SAP R/3 Service Management module and on hand of a case study, shows how to access and implement service processing, to confirm service processing, and how to settle and complete the service order. Learn To: a Access service processing. a Implement service processing. a Confirm service processing. a Settle and complete service  more...

Defining Microsoft NET Solution Architectures Part 1 ... To identify guidelines for creating usage scenarios. To identify considerations for application globalization and localization. To identify considerations for defining performance requirements. To identify considerations for determining availability and reliability. To  more...

Oracle Database 10g PL SQL Fundamentals Part 2 This course introduces learners to PL/SQL and helps them understand the benefits of this programming language. Students learn to create anonymous PL/SQL blocks. They learn to declare variables and trapping exceptions, develop stored procedures, functions, packages and database triggers. Learn To: Identify features of PL/SQL blocks within a subprogram. Match types of PL/SQL named  more...

Oracle Application Server 10g Administration Part 2 ...ills through an interactive tool that simulates real-life scenarios that the target audience may encounter. Learn To: Identify methods of managing Oracle Application Server (OracleAS) by using its Application Server Control (ASC). Identify characteristics of the Oracle Process Management and Notification (OPMN) server. Identify characteristics of Distributed Configuration  more...

Acid-Base Insight Generator ...om biochemical introduction to interactive, clinical case scenarios. At scenario stage the students must first diagnose the clinical problem (i. e. a panic attack giving rise to hyperventilation), then diagnose the acid-base disturbance according to the lab results (i. e. respiratory alkalosis) and last decide on appropriate means of intervention (i. e. means for closed-loop respiration).  more...