Online Screen eLearning - Training Resources

Writing Web Content (Master Class)-Self Directed ...se. This workshop shows how moving text from paper to the screen, or from a conventional Help system to Web customer assistance, demands a new approach. Learn to write the Web way, responding to your visitors with all the give-and-take of a conversation, replying to their questions, addressing their needs, and assuaging their doubts. When you write hot text, you get your point across quickly,  more...

Writing Web Content (Master Class) ...se. This workshop shows how moving text from paper to the screen, or from a conventional Help system to Web customer assistance, demands a new approach. Learn to write the Web way, responding to your visitors with all the give-and-take of a conversation, replying to their questions, addressing their needs, and assuaging their doubts. When you write hot text, you get your point across quickly,  more...

Take Control of IIS ...r corporation? This course shows, using a real-time, full-screen display, everything you need to do set up Web and FTP servers with the Microsoft 2000 or NT operating systems. All the procedures you need are shown just as you would perform them using your own equipment. There are no complicated written instructions to follow. Everything you need to know is demonstrated so that you can see it  more...

Introduction to SnagIt With Software This online course teaches you the various tips on the latest version of the SnagIt screen capture program.  more...

Introduction to SnagIt Without Software This online course teaches you the various tips on the latest version of the SnagIt screen capture program. For Beginners.  more...

A Technical Approach on How to Create Desktop Video Captures Using Camtasia 3 0 Discontinued A newer version of this course is currently under developmenht. Please check back. For Beginners and those who already own Camtasia--Learn to record windows screen movement, voice, sound with Camtasia - Video capture the easy way!  more...

How to Create Desktop Video Captures the Easy Way Using Camtasia 3 0 Discontinued A newer version of this course is currently under developmenht. Please check back. For Beginners--Learn to record windows screen movement, voice, sound using Camtasia - Video Capture the easy way!  more...

Key Applications - IC3 Training Solution Covers one of three tested areas of IC3 (Internet and Computing Core Certification) - Key Applications. This covers the skills outlined in the Key Applications portion of the IC3 Certification Exam, which addresses the skills and functions common to Microsoft Windows applications. It focuses on applying these common skills and functions using Microsoft Word and Microsoft Excel. Some of the  more...

Making Effective Screenshots: Saving Time, Increasing Impact ...prove quality and efficiency, and all those who deal with screenshots. We will show you how to make screenshots, increase their impact, place them in manuals and online documents, and choose the appropriate tool. Making Efficient Screenshots: Saving Time, Increasing Impact Screenshots are a powerful way to convey information quickly. We use screenshots to develop training sequences, illustrate  more...

Windows 2000 Level 1 ...omizing the Desktop using background colors, Web content, screen savers, and Desktop themes. Students will also gain an understanding of Windows` file system, including how to use Windows Explorer. In addition, this course covers how to use the Windows Help program. Students will work with accessories like the calculator, and they will also learn how to use the WordPad application. Finally,  more...

Word 2000 ...The first skills introduced include examining the working screen, getting familiar with the new Task Panes, creating new documents, changing font attributes, modifying bodies of text, managing files, and previewing and printing documents. As the course gets more advanced, students will see the addition of symbols, tables, and graphs. They will also apply borders and shading; use headers and  more...

Word 2000 Level 1 ...sily. The skills introduced include examining the working screen, getting familiar with the new Task Panes, creating new documents, changing font attributes, modifying bodies of text, formatting entire documents, using smart tags, accessing help for spelling and grammar, managing files, and previewing and printing documents. All of these skills will be taught using true-life scenarios,  more...

Word 2002 ...ext-based documents easily. They will examine the working screen, get familiar with the new Task Panes, create new documents, change font attributes, and preview and print documents. As the program gets more advanced it will teach students how to format paragraphs by using indents, line spacing, and tab stops; as well as dividing the document into sections using margins, page breaks, and  more...

Windows Vista ...ssons on customizing the Desktop using background colors, screen savers, and Desktop themes. Students will also gain an understanding of the file system in Windows, including how to use folder windows to copy and move files, create folders, and work with shortcuts. The course will also look at the media tools available with Windows Vista, as well as the applications available to help keep  more...

Word 2007 Level 1 ...s easily. The skills taught include examining the working screen; navigating, creating, and saving documents; changing font attributes; copying, moving, and replacing text; applying and clearing character styles; modifying paragraphs with alignment choices, borders, shading, and bullets; working with headers and footers; running spelling and grammar checks; using AutoCorrect; undoing and  more...

The Trump Way to Wealth ...sk questions online, using a simple chat function on your screen. You can learn more about Microsoft Live Meeting at http://main.livemeeting.comTechnical Requirements You will need: Connection: 56kbps minimum, broadband connection recommended (cable modem, DSL, or LAN) Display: 800x600 minimum, 1024x768 preferred, with 32-bit color depth (millions of colors) Audio: Windows Media 9 (WMP9) or  more...

Office 2000 Introduction ... will learn new skills that include examining the working screen, getting familiar with new Task Panes, creating new documents, changing font attributes, modifying bodies of text, and formatting entire documents. Beginning with opening a workbook, students will progress to using the Office Clipboard to cut, copy, and paste items in Microsoft Excel. They will also enter text and formulas, move  more...

PC Fundamentals With Microsoft Windows XP ...s XP is, how to use the mouse to access various essential screen elements, how to manipulate windows, what menus and toolbars are, and how to customize a Desktop with the use of backgrounds and screen savers. This course will also cover where to go for help with using Microsoft Windows XP, as well as how to safely turn off a computer. The material is presented through explanatory text,  more...

Microsoft Word 2002 Level 1 .... Some of the skills taught include examining the working screen, getting familiar with the new Task Panes, creating new documents, modifying bodies of text, and previewing and printing documents. This course is designed to familiarize students with key introductory features of Microsoft Word, as well as introduce them to some of its new capabilities introduced with the 2002 version. Students  more...

Microsoft FrontPage 2002 Core ...s easily. The skills taught include examining the working screen; getting familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics; applying themes; managing Webs; and previewing and publishing Webs. This course is designed to familiarize users with key introductory features of Microsoft FrontPage, as well as introduce them to some  more...

Microsoft FrontPage 2002 Level 1 This course is designed to familiarize users with key introductory features of Microsoft FrontPage, as well as introduce them to some of the new 2002 capabilities. The skills include becoming familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics; applying themes; managing Webs; and previewing and publishing Webs. This course is  more...

Microsoft Windows XP Level 1 ...omizing the Desktop using background colors, Web content, screen savers, and Desktop themes. Students will also gain an understanding of Windows` file system, including how to use Windows Explorer. Finally, the course will walk the students through formatting disks, printing documents, using system tools, and shutting down the computer. All skills will be taught using true-to-life scenarios,  more...

Microsoft Excel 2002 Expert .... They will also learn how to customize the Excel working screen with custom toolbars, menus, and macros. This course teaches students a set of expert-level spreadsheet features through real-life scenarios and projects. Students will learn about summarizing list data with outlining and subtotals; creating and removing custom filters; implementing techniques for working with shared workbooks,  more...

Microsoft Excel 2002 Level 3 ...th outlining and subtotals; customizing the Excel working screen with custom toolbars, menus, and macros; and creating and removing custom filters. This course teaches students a set of expert-level spreadsheet features. Students will learn about summarizing list data with outlining and subtotals, and they will learn how to create and remove custom filters; techniques for working with shared  more...

Graphics & Digital Imaging Fundamentals ...uiring pictures with a digital camera, with a scanner, by screen capture and from the Internet. Graphics & Digital Imaging Fundamentals is a seven day online course. It is designed to help you learn the basics on acquiring pictures with a digital camera, with a scanner, by screen capture and from the Internet. You also learn the basics with regard to file types, file size issues, resolution,  more...

FrontPage 2000 Level 1 ...sily. The skills introduced include examining the working screen; getting familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics; applying themes; managing Webs; and previewing and publishing Webs. This course is designed to familiarize users with key introductory features of Microsoft FrontPage 2000. Students will learn the  more...

Getting Started With Microsoft Windows XP ...omizing the Desktop using background colors, Web content, screen savers, and Desktop themes. Students will also gain an understanding of Windows` file system, including how to use Windows Explorer. Finally, the course will walk the students through formatting disks, printing documents, using system tools, and shutting down the computer. All skills will be taught using true-to-life scenarios,  more...

Getting Started With Windows Millennium ...omizing the Desktop using background colors, Web content, screen savers, and Desktop themes. The students will also gain an understanding of Windows` file system, including how to use Windows Explorer. In addition, this course covers how to use Windows Help program which now has an updated, Web-like appearance. Students will work with accessories like the calculator, games, and the Maintenance  more...

Excel 2002 MOUS ... workbooks and the Web, and customizing the Excel working screen with custom toolbars, menus, and macros. This comprehensive course teaches students the basic and intermediate features of Excel 2002 so they can easily create and modify spreadsheets. Students will become familiar with Excel`s introductory-level new features, such as smart tags and speech recognition. Some skills users will  more...

Excel 2002 ...y, students will learn how to customize the Excel working screen with custom toolbars, menus, and macros. This course introduces students to basic spreadsheet features and acquaints them with the tools used in Microsoft Excel 2002 through real-life scenarios and projects. The students will learn to manage workbooks, work with cells and cell data, format and print worksheets, and create charts  more...

E-mail Gems ...screen versions of the junk mail cluttering mailboxes today? E-Mail Gems helps participants develop screen savvy as they create electronic messages readers view not as junk but as gems. Welcome to E-mail Gems Do e-mail messages in your company resemble screen versions of the junk mail cluttering mailboxes today? E-Mail Gems helps participants develop screen savvy as they create electronic  more...

Client/Server Development and Remote Data Access in Visual Basic ...ome of the material takes the form of Word Documents with screen captures of Visual Basic Forms. The remaining material takes the form of actual Visual Basic source code and executables. As a result, the sample lesson for week 1 is presented here as a summary of the information that is part of the course material and the first assignment. This is a hands on course! While the material will help  more...

Bloodborne Pathogens and Infection Control for Tattooing and Body Piercing ...mplies with the requirement by having an online chat (AOL screen name: eduwhere) available at 1 pm - 5 pm every Tuesday (Eastern Time), 9 am - 11 am every Wednesday, and by scheduled appointment, with a toll free number to call if you have questions ( ). Who Should Take This Course Persons engaging in permament cosmetics activities who are exposed to blood and other potentially infectious  more...

Windows 98 Level 1 This introductory course will teach students how to use the basic features of Microsoft Windows 98. The course includes lessons on customizing the Desktop using Web content, screen savers, and Desktop themes. Students will also gain un understanding of the file system, including how to use Windows Explorer.  more...

Interviewing Effectively ... as efficiently as possible. This course shows you how to screen and manage the interview time efficiently. You have to be confident about the methods that are used by whoever conducts interviews in your organization. This course will show you how to create methods that are reliable, and will explain the questioning and rapport-building techniques that effective interviewers use. During  more...

EnjoySAP Features Functions ...the System and Logging On. a The EnjoySAP Initial Screen. a Using EnjoySAP. a Options for Accessing EnjoySAP. a Customizing Menus. a Application Examples. Audience Employees who need to learn how to use the R/3 System. Members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course.  more...

Oracle PL SQL Database Programming ...heir uses. Perform the steps to output messages onto the screen using the DBMS_OUTPUT package. Identify the uses of dynamic SQL. Sequence the steps needed to use the DBMS_SQL package to write dynamic SQL. Match the DBMS_SQL subprograms with their descriptions. Perform the steps required to write dynamic SQL using EXECUTE IMMEDIATE. Identify the distinctive properties of a LOB datatype.  more...

Windows 2000 Installation Config Admin --Part 4 Enterprise Admin ...figure Narrator to perform a specific task. Customize On-Screen Keyboard by using the menu bar. Identify the solution statements that can be used to troubleshoot accessibility service problems. Procedural Steps: Most of the accessibility service problem Configure desktop settings by using Control Panel. Identify the diagnostic steps that can be used to determine the cause of a display  more...

Windows 2000 Installation Config Admin --Part 4 Enterprise Admin ...figure Narrator to perform a specific task. Customize On-Screen Keyboard by using the menu bar. Identify the solution statements that can be used to troubleshoot accessibility service problems. Procedural Steps: Most of the accessibility service problem Configure desktop settings by using Control Panel. Identify the diagnostic steps that can be used to determine the cause of a display  more...

Windows NT Server 4 0 Troubleshooting in the Enterprise ... and troubleshoot through system files. Match the stop screen sections and parameters with their contents and use various debugging utilities. Identify types of startup errors and troubleshoot disk related and configuration problems. Troubleshot RAS problems, resource access and permission problems, recover a mirror set and stripe set with parity. C ontent Emphasis  more...

Working with SAP R 3 v4 x ...to log off the system. Describe the structure of an R/3 screen. Control the system, display information from the system, and to use the screen's entry and display fields. Use the mouse or your keyboard to control the R/3 System, and execute R/3 functions by executing mouse clicks on a toolbar or by using function keys. Access R/3 applications using the three levels of the menu system.  more...

SAP R 3 v4 x Invoice Verification ...e Invoice. Introduction. Accessing the Module. Initial Screen. Vendor Screen. Verifying the Line Items. Posting the Invoice. Posting a Complex Invoice. Introduction. Multiple Selection. Verifying Several Line Items. Payment Terms. Vendor Discounts. Identifying Payment Terms. Altering Payment Terms. Unit 3: Managing Errors and Deviations Duration: 1 - 2 Hour(s) Quantity  more...

SAP R 3 v4 x MM Inventory Management ... Reference to Purchase Order. Menu Path to the Initial Screen. Delivery Note Data. Movement Type and Goods Issue Slip. Purchase Order Items. Input Help. Purchase Order Number Unknown. Vendor Material Number. Cancellations and Returns. Cancellation. Return Delivery. Unit 3: Goods Issues Duration: 1 - 2 Hour(s) Without Reservation. Internal Stagings. Goods Issue for a  more...

SAP R 3 FI AR AP Account Document Posting and Periodic Processing ...Display. Starting the Program. Initial Balances Display Screen. Account Balance. Product Sales. Line Items. Displaying the Document. Display Currency. Displaying-Changing Items. Starting the Program. Displaying Line Items. Changing Line Items. Changing the Document. Fixing Cash Discount Rates. Checking the Changes. Selecting a Display Variant. Totaling. Reversals.  more...

SAP R 3 v4 x SD Order Processing ...r Header. Data in a Sales Document. Overview and Header Screens. Partners Screen. Order Items. Item Data. Item Categories. Detailed Information. Sub-items. Schedule Lines. Scheduling Data. Schedule Line Categories. Changing Item Data. Unit 2: Order Functions Duration: 2 - 3 Hour(s) Availability Check. Automatic Availability Check. Replenished Lead Time. Manual  more...

NetWare 5 Advanced Administration - Part 2 ... the parameters listed in the Monitor General Information Screen with their functions. Identify the usage of threads and applications in the NetWare system. Perform the steps to create an application. Perform the steps to configure an application. Identify the benefits of caching in improving system performance. Perform the steps to set a file cache parameter. Perform the steps to set a  more...

SAP R 3 3 0 ...stem, display information from the system, and to use the screen's entry and display fields. Use the mouse or keyboard to control the R/3 System, and execute R/3 functions by executing mouse clicks on a toolbar or by using function keys. Access R/3 applications using the three levels of the menu system. Execute transactions by working in a dialog with the system. Understand dialog  more...

SAP R 3 Working with v3 0 ... log off the system. Describe the structure of an R/3 screen. Control the system, display information from the system, and to use the screen's entry and display fields. Use the mouse or keyboard to control the R/3 System, and execute R/3 functions by executing mouse clicks on a toolbar or by using function keys. Access R/3 applications using the three levels of the menu system.  more...

Windows 2000 Professional Advanced User ...kground of the desktop by using Control Panel. Customize screen savers for the desktop by using Control Panel. Change the appearance of the desktop items by using Control Panel. Add web content to the desktop by using Control Panel. Customize the desktop display settings by using Control Panel. Create a shortcut on the desktop by using Windows Explorer. Add an application shortcut to the  more...

NetWare 5 Advanced Administration - Part 2 Course Overview This is the second course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design, configure, and administer a complex NetWare 5 network. This course will cover queue-based network printing, network file systems, and network and server optimization. L earn To: Set up network printing by  more...

SAP R 3 FI General Ledger Posting Periodical Processing ...aying Balances: - Calling up the Balances Display Initial Screen. - Searching for Account Numbers. - Calling up the Balances Display. - Calling up Line Items. - Searching for Items. - Sorting and Totaling Items. o Displaying and Changing Items: - Calling up Line Item Lists. - Displaying Additional Fields. - Changing Items. - Selecting Items. - Printing Lists. Unit 3: Periodic Processing 1  more...

SAP R 3 v4 6 Purchaser .... - Logging on for the First Time. - General Structure. - Screen Header. - Screen Body. o Access Options: - Easy Access Menu Structures. - Calling up Program Functions. - General Settings. o Basis: - Workplace. - Workflow - Overview. - Printing from the R/3 System. Unit 2: Basics of Procurement 1.5 - 2 hours o The Procurement Processes: - Basic Elements of Purchasing. - Order Types. -  more...

SAP R 3 v4 6 Shipping Employee .... - Logging on for the First Time. - General Structure. - Screen Header. - Screen Body. o Access Options: - Easy Access Menu Structures. - Calling up Program Functions. - General Settings. o Basis: - Workplace. - Workflow - Overview. - Printing from the R/3 System. Unit 2: Basics of Shipping Processing 1.5 - 2 hours o Basic Elements of Shipping: - Shipping Processing. - Delivery  more...

SAP R 3 v4 6 AR Accountant .... - Logging on for the First Time. - General Structure. - Screen Header. o Access Options: - Easy Access Menu Structures. - Calling up Program Functions. - General Settings. o Basis: - Workplace. - Workflow - Overview. - Printing from the R/3 System. Unit 2: Master Data and Postings 1.5 - 2 hours o The FI Component in the R/3 System: - Modular Structure of R/3. - R/3 - An Integrated  more...

SAP R 3 v4 6 AP Accountant .... - Logging on for the First Time. - General Structure. - Screen Header. - Screen Body. o Access Options: - Easy Access Menu Structures. - Calling up Program Functions. - General Settings. o Basis: - Workplace. - Workflow - Overview. - Printing from the R/3 System. Unit 2: Master Data and Postings 1.5 - 2 hours o The FI Component in the R/3 System: - Modular Structure of R/3. - R/3 - An  more...

SAP R 3 v4 6 Financial Accountant .... - Logging on for the First Time. - General Structure. - Screen Header. - Screen Body. o Access Options: - Easy Access Menu Structures. - Calling up Program Functions. - General Settings. o Basis: - Workplace. - Workflow - Overview. - Printing from the R/3 System. Unit 2: Organization and General Ledger Accounts 1.5 - 2 hours o Integration in the R/3 System: - Role-Based Accounting o  more...

SAP R 3 v4 6 Cost Center Accountant .... - Logging on for the First Time. - General Structure. - Screen Header. - Screen Body. o Access Options: - Easy Access Menu Structures. - Calling up Program Functions. - General Settings. o Basis: - Workplace. - Workflow - Overview. - Printing from the R/3 System. Unit 2: Organization and Cost Centers 1.5 - 2 hours o Integration in the R/3 System: - Integration. - Cost Accounting  more...

SAP R 3 v4 6 SD Custromer Service Representative .... - Logging on for the First Time. - General Structure. - Screen Header. - Screen Body. o Access Options: - Easy Access Menu Structures. - Calling up Program Functions. - General Settings. o Basis: - Workplace. - Workflow - Overview. - Printing from the R/3 System. Unit 2: Basics of Sales and Distribution 1.5 - 2 hours o Processes in Sales and Distribution: - Organizational Levels in SD.  more...

SAP R 3 v4 6 CO Cost Center Acct Master Data ...tem - Logging on for the First Time - General Structure - Screen Header - Screen Body o Access Options: - Easy Access Menu Structures - Calling up Program Functions - General Settings o Basis: - Workplace - Workflow - Overview - Printing from the R/3 System Unit 2: Cost Elements 2 hours o Creating and Changing Cost Elements: - Creating Master Data - Creating Primary Cost Elements -  more...

SAP R 3 4 6 CO Cost Center Acct Settings for Periodical Proc ... o Access Options. o Basis. o Account Assignments and Screen Variants. o Automatic Account Assignment. o Screen Variants. o Periodic Allocations. o Periodic Allocations: Setting up Cycles. o Periodic Allocations: Cost Element Percentage. Method. Audience The following audiences are targeted: All personnel managing or contributing to cost and profit controlling activities using  more...

SAP R 3 4 6 CO Cost Object Controlling ... to log on to the system as well as navigating around the screen by using the various menus and pushbuttons available on the screen. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and Logging On. o Access Options. o Basis. o Basics. o General Basics. o Target of the Cost Center Accounting. o Basic functions. o Costing types. o Product Controlling. o  more...

Implementing Wireless LANs Part 4 Site Design Installation ...features of the Cisco Aironet Client Utility (ACU) status screen. Audience Experienced networking professionals, especially network administrators and engineers, who evaluate, design, plan, install, and manage wired or wireless LANs. This course is primarily designed for network administrators and engineers who have practical networking experience in all phases of design, installation,  more...

Lotus Domino R5 Configuring Optimizing the Environment ...; configure the Notes R5 client and customize the Welcome screen of the Notes client for an organization by using Domino Administrator; and implement the advanced features of Lotus Domino R5 by configuring SSL, S/MIME, and mail in a Domino cluster. L earn To: Set up the administration process and configure LDAP and SMTP. Configure the Notes R5 client and customize the Welcome screen  more...

SAP R 3 4 6 CO Profitability Analysis ... to log on to the system as well as navigating around the screen by using the various menus and pushbuttons available on the screen. Learn To Getting Started with SAP R/3 4.6. Starting the System and Logging On. Access Options. Basis. Classification of  more...

CIW Site Designer Part 4 Using Paint Shop Pro Flash JavaScript DHTML ...ransparent image by using the menu bar. • Capture a screen to be used on a Web page by using the menu bar. • Create an animated image to be displayed on a Web page by using Animation Shop 2. Unit 2: Macromedia Flash 2 hours • Match the features of Flash with their advantages. • Add shapes to the Flash stage by using the Drawing toolbar. • Change the color of  more...

SAP R 3 Service Management Scenarios SAP R/3 Service Management Scenarios introduces you to the SAP R/3 Service Management module and on hand of a case study, shows how to access and implement service processing, to confirm service processing, and how to settle and complete the service order. Learn To: a Access service processing. a Implement service processing. a Confirm service processing. a Settle  more...

SAP R 3 CO Cost Center Acct Settings for Periodical Processing ...unting tasks. Learn To: o Use Account Assignments and Screen Variants. o Make use of Automatic Account Assignment. o Set up Screen Variants. o Handle Periodic Allocations. o Periodic Allocations: Setting up Cycles. o Periodic Allocations: Cost Element Percentage Method. Audience The following audiences are targeted: All personnel managing or contributing to cost and profit  more...

SAP R 3 CO Cost Center Acct Periodical Allocation Reports ...Transaction-Specific Repostings: - Completing the Initial Screen. - Entering Reposting Data. - Using Entry Aids. - Displaying and Reversing Reposting Documents. o Activity Allocation: - Entering Activity Allocations. - Displaying and Reversing Activity Allocations. - Indirect and Non-Allocable Activities. o Statistical Key Figures: - Entering Statistical Key Figures. - Displaying and  more...

SAP R 3 FI General Ledger Organization G L Account Within the Computer Based Training course (CBT) SAP R/3 FI General Ledger you will learn to create and post to G/L accounts, post incoming and outgoing payments, display and modify account balances and line items and, finally, perform month-end closing. Learn To: o Organization. o FI as a Module within R/3. o Company Structure and System Settings. o G/L Accounts. o Creating G/L  more...

A 2003 OS Technologies Part 3 Troubleshooting ... printer. To match common blue screen errors with their descriptions. To differentiate between components of the Windows 98 and Windows NT Registry. To identify features of the Registry structure. To match commands on the Registry Editor menus with their functions. Audience This is an  more...

Telephone Skills Effectively Mng Inbound Outbound Calls ...r inbound calls and how to deal with them. Guidelines for screening calls, putting a caller on hold, transferring a call and taking messages are taught. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages, developing secondary contacts, and delivering negative messages are also covered. Finally, the learner is  more...

Project Leadership Overcoming Obstacles ... the Icon X3, including features such as a full-color LCD screen, one-touch wireless web access, an external screen that displays Caller ID info, four-way rocker mouse, and voice-activated dialing. The X3's initial product release was well promoted, and even with a price tag of $500, sales spiked. However, customer complaints started coming in almost immediately because the sound hole is small  more...