Instructor Led Secretary Training

Executive PA Course - From Good To Outstanding This two-day training programme is aimed at personal assistants and senior secretaries who want to be the best in their field. Written and presented by Adam Fidler, a hugely experienced Management Assistant to Board Level directors, the course will take participants to the top of the tree in terms of delivering the highest level of assistance to senior bosses.  more...

Executive PA Seminar A massively popular seminar so book early! This programme will equip you with all the soft skills you'll need to develop to enjoy a successful career as a PA, including organisation, assertiveness, time management and many others. You'll gain a detailed understanding of the demands, motives and problems of the company executive. Expand and improve directly on your contribution to the  more...

Support Skills for PAs The workplace is becoming ever more demanding and hectic, resulting in increasing time pressures and levels of stress for both managers and their PAs. Developing specific skills, such as in the management of a manager s diary can have a real impact on their productivity, and can help to ensure that individuals and teams remain stress-free and effective in their roles. This course is particularly  more...

Minute Taking Minute taking is an essential skill in the workplace today, and good quality minute taking is an asset in great demand. Many people struggle with minute taking simply because they have not been given the tools and confidence to do it. And yet, there is often pressure on the minute-taker to get it right - to produce a clear and concise document that serves as an official record. This course will  more...

Professional Development for Executive Secretary and Administrative Assistant The role of the secretary is rapidly changing and he/ she is taking on more of the work of the manager. He/ she needs to develop administrative skills into managerial talents in order to enable his/ her superior to delegate work with assurance.  more...

Introduction to Dentistry and Dental Terminology This course is for those working in a dental environment but who do not have specific dental training. It is ideal for secretaries, receptionists, dental nurses and practice managers. The Introduction to Dentistry Course is a classroom based course and is designed to enable participants to understand common dental terminology and basic issues in dentistry in order to make them more efficient  more...

The Executive Secretary - Excellence Programme ...secretary must maintain high levels of service delivery o ensure the achievement of organisational objectives. This programme highlights the importance of this role within a company and aims to provide the skills with which the effective secretary can contribute fully to the managers success. This programme is delivered in house Read reviews here Course Aim: This programme aims to  more...

Cold Calling Techniques ... The call process How to speak with the gate keeper (Secretary); Unreturned calls; Opening statements; Handling rejections and objections; Getting into their world; Getting the appointment; Confirming the appointment. IV- Role playing sessions within the participants Each participant, using internal telephone lines, with the participation of the consultant will be  more...