Online Sector eLearning - Training Resources

Arbitration and Mediation COURSE DESCRIPTION: In our modern litigious society, the value of arbitration and mediation in the business sector cannot be understated. This course examines the main objectives behind both methods of litigation, how they differ, how they work, and how final decisions are reached.  more...

VoIP Network Quality of Service Techniques This module investigates the QoS service details necessary to provide acceptable voice quality over the best effort data network. Here, we first discuss general converged network QoS requirements. We find that QoS parameters extend beyond just bandwidth and delay, but also include jitter, packet loss, network availability, and security. We discuss traffic shaping and admission control, and learn  more...

Federal Government Industry Overview Version 1 The Federal Government is the largest contractor and buyer of services and products in the U.S., spending over $200 billion annually. Regardless of what business you are in, chances are there is a government agency in need of your product or service. Winning a government contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand  more...

The Oil and Gas Industry Overview Version 2 Has there ever been a more flourishing time in the history of the oil and gas industry? The continued growth in demand and an industry struggling to meet this voracious demand have pushed oil prices to an all-time high. Big oil companies, even while investing heavily in exploration, technology, operational improvement, and research and development, are still left with huge surpluses in an industry  more...

The Health Care Industry Overview Version 2 There is growing evidence that the current health systems around the world will be unsustainable if they go unchanged over the coming years. The health care industry is under constant pressure to streamline operations and cut extraneous spending, while providing quality, safe, and cost-effective care to its patients. In addition, operating in a highly regulated environment, industry players need  more...

The Insurance Industry Overview Version 2 The insurance industry has its share of risks and opportunities. While providing risk coverage to individuals and businesses, insurers are striving hard to manage their own risks in the wake of natural and human-made disasters, financial setbacks, and governance scandals. As margins are squeezed in the face of low underwriting profitability and the cushion of investment returns begins to shrink,  more...

Telecommunications Industry Overview Version 1 Connecting the world, the telecommunications industry stands as one of the most essential elements of the business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of  more...

Information Technology IT Industry Overview Version 1 Though estimates on global spending for information and communications technologies run in the trillions of dollars, this giant industry continues to struggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar  more...

Project Management Government This course focuses on project management for Federal Government agencies. Specifically, the course focuses on the differences between project management in a private organization and in the federal government This course series is designed for project managers who have a fundamental understanding of project management concepts, but are looking to apply these concepts within their government  more...

About 360-Degree Performance Feedback ...roximately ten years old), public, private and non-profit sector organizations presently use 360-degree feedback. In fact, as of the mid-1990s, nearly all Fortune 500 and Fortune 1000 companies were using it. As well, many Global 2000 companies have incorporated this process as an essential complement to existing performance appraisal schemes. Upon the completion of this course, you will be  more...

SAP Retail Order Management in the Wholesale Sector The purpose of this course is to give users working in retail companies dealing with orders an overview of the possible processes of customer order processing. This course illustrates the training knowledge using an example of a possible process chain between a retail company and its clients.  more...

DIPLOMA IN CHILD CARE LEARNING AND DEVELOPMENT ...is designed for people who wish to work in the child care sector, in a nursery, cr che, nannying or babysitting environment. Anyone wishing to embark on a career in child care will benefit and it provides a route to the formal qualifications required to work in the sector. Format: Accreditation The course leads to a Level 3 award in Child Care, Learning and Development from Open College  more...

Certificate in Safety Compliance Aim: The objectives of the course are to: Gain an understanding of health and safety legislation and how to adopt good practice, for people working in any industry sector. Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of safety compliance. No prior knowledge is required.  more...

Certificate in Retail Operations Aim: The objectives of the course are to: Provide a broad introduction to the sector and the range of skills required for people working in or planning to work in a retail environment. Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of Retailing. No prior knowledge is required.  more...

Certificate in Business Skills ...designed for people working in a wide variety of business sectors and sizes, together with voluntary sector organisations. People not currently in work but seeking employment will also find the programme of value, but will need to identify a host organisation on which to base their assessment. The programme is most suitable for people wishing to enhance their business skills and also for those  more...

IAB Diploma In Small Business Financial Management Aim: To develop the candidate's knowledge and understanding of the basic records and financial controls required to run a successful small business. Target Audience: This programme is designed for people working in a wide variety of business sectors and sizes, together with voluntary sector organisations. The programme is most suitable for people wishing to enhance their business finance  more...