From Serebra Learning Corporation
Microsoft Word for Windows 95 Fundamentals 


...ith the latest release of
Word for
Windows 95. Users will see how they can apply the skills taught to their own documents in their workplace. The unique
Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at the end of each unit allow you to verify your
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Professional Assertiveness 
...see you as too passive or aggressive in your professional career? Do you wonder if there is a more appropriate professional style? Do you want to know how to develop your professional style? Do you feel you could develop your assertive communication techniques? Do you feel that you may not listen to your co-workers? Or do you feel that you need to develop your constructive feedback techniques?
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Working With Internal Customers 
Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and
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Identifying Your Customer s Expectations 
...e, you'll be shown what characteristics customers want to see demonstrated, what external influences generate customers' expectations, and how your company's ability to fulfill expectations at various levels impacts on customer satisfaction. Too often, the service that customers receive is based more on the needs of the company than the wants of the customer. For example, customer interface
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Essentials of External Consulting 
You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role. What do external consultants really do? Although they may work in a variety of disciplines,
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Emotional Intelligence in the Workplace Simulation 
Does intelligence alone determine success? Or do self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness factor heavily into the equation? While not as readily quantified as IQ, these qualities, collectively termed "emotional intelligence," often determine whether or not people excel in life, relationships, and the workplace. In this simulation, you'll
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Getting Results through Communication 
...want something done, you have to either do it yourself or see to it that someone else does it. As adept as you may be at multi-tasking, there will be times when you'll need a colleague's help or buy-in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various forms of
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Performance Appraisal Simulation 
...r? Or are you still waiting until your next evaluation to see how you've performed? Contrary to the experience of many employees, performance appraisals require more than a once-a-year feedback session to be effective--they require ongoing dialogue. Unfortunately, most managers view appraisals as an unwelcome intrusion to their already busy schedules. As such, they rush to get through the whole
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Continuous Performance Assessment 
... performance plan can be agreed on by appraiser and appraisee. Even with conventional roles and relationships this is a challenge, but for many organizations, the role of the employee is more flexible, and reporting arrangements are more remote. The
21st century manager has to plan to appraise employees he may rarely see. The second stage is changing the annual performance meeting into ongoing
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Preventing Problem Performance 
...oid problem performance, it is essential for employees to see clearly what is expected of them. No employee can be criticized for problem performance when no one has explained to him or her the required standard of work. But telling workers what is expected of them is not the end of the story. Performance management is an on-going process and, to be effective at it, a manager must be skilled in
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Energizing and Empowering Employees 
Energy. Without it, the wheels and gigabytes of industry come to a screeching halt. And without energized, empowered employees, your part of global industry will make far less progress. This course introduces you to the importance of energizing and empowering employees. By doing so, you multiply the benefits to your department, team, and organization. The course begins by showing you ways to
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Successful Coaching Relationships 
Coaching is a set of practical skills and a style of relating that develop the potential of both the individual being coached and the coach. For this development to take place, there must be a working relationship between a coach and a willing coachee, a relationship based on mutual trust, respect, commitment and confidentiality. Within this collaborative framework, the coach uses a repertoire of
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Knowledge as Strategy Performance Improvement 
...In the
21st century--the
Knowledge Age--corporations will see workers as intellectual capital. Workers themselves, rather than just information, will become the resources that allow organizations to respond quickly and effectively to rapid change. Learning is at the core of these demands--whether it's learning a new skill, knowing how to manage existing and new knowledge, or creating
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Behavior Putting Your Best Foot Forward 
Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new
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Taking Systems Thinking into Your Personal Life 
... face defeat again? Do you look at your relationships and see the same problems coming up and feel incapable of changing them? Does it feel like you're butting your head up against the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is possible to change old habits. You can learn to
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Measurement Systems 
... learn about
Measurement Systems Analysis (
MSA). You will see how to assess properties of a measurement system, including how to plan and conduct a
Gauge R&R. You will learn some important principles of metrology and learn salient features of some common measuring instruments, including
Candidates for
Black Belt certification; managers/executives overseeing personnel involved in the
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Marketing Management 
So, now you're a marketing manager. What are the expectations you and others have of this position? What skills do you need? How do you put together a marketing team? How do you lead that team to success? How can you tell if you're doing a good job? In this course you'll look at marketing management from top to bottom--starting from the basic skills you need as a marketing manager, through
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Lean Techniques 
... that you're shopping at a local furniture store when you see a lamp that you must buy. It's exactly what you've been looking for at the right price. But the lamp model is out of stock and the only one left is the floor sample. Naturally, you inquire about purchasing the sample, but the sales person tells you that the store has a policy of prohibiting this. Why? Wouldn't it make sense to give
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Building Brand Equity 
...ime a corporate merger or buy-out occurs, you are sure to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand.
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VoIP Services 
...users, small and large businesses, and the industry press see this technology as the next great telecommunications revolution. We introduce the many components that make up a converged voice network, and examine their roles. We explore the market drivers pushing converged networks to the forefront of corporate and private communications. We discuss private
VPNs and their roles in the converged
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PBX and ACD Systems 
This
WestNet e-Learning module focuses on the private branch exchange (
PBX) telephone switching system. We will see how a combination of telephone switching and dedicated lines can create a wide area voice and data network that can treat most intraoffice calls as "local."
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EnjoySAP What s New in Release 4 6 
The
Computer Based Training course (
CBT) Enjoy
SAP What's
New in release 4,6 aims to provide all the employees of your company, who want to learn more about the new interface
Enjoy SAP with an overview of it's handling, features and functions. The trainee will learn about the new features and functions of this release using a number of examples taken from the R/3 Basis system and cross-application
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ECDL ICDL 4 Module 1 Concepts of Information Technology IT - Computers and IT 
... ECDL-approved training are not
ECDL certification tests. See www.ecdl.com for further details. End users wanting to become familiar with IT concepts; end users wanting to attain competency in the use of computers; end users wanting to attain an ECDL or
ICDL certification or equivalent; staff of businesses and public bodies needing to attain certification in computer proficiency; university or
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ECDL ICDL 4 Module 1 Concepts of Information Technology IT - IT in Daily Life 
... ECDL-approved training are not
ECDL certification tests. See www.ecdl.com for further details. End users wanting to become familiar with IT concepts; end users wanting to attain competency in the use of computers; end users wanting to attain an ECDL or
ICDL certification or equivalent; staff of businesses and public bodies needing to attain certification in computer proficiency; university or
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ECDL ICDL 4 Module 5 Database - Basic Access 2003 Tables 
... ECDL-approved training are not
ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a database application; end users wanting to become familiar with database concepts; end users wanting to attain competency in using
Microsoft Access 2003; end users wanting to attain an ECDL or
ICDL certification or equivalent; staff of businesses and
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ECDL ICDL 4 Module 5 Database - Basic Access 2003 Forms 
... ECDL-approved training are not
ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a database application; end users wanting to become familiar with database concepts; end users wanting to attain competency in using
Microsoft Access 2003; end users wanting to attain an ECDL or
ICDL certification or equivalent; staff of businesses and
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ECDL ICDL 4 Module 6 Presentation - Introducing PowerPoint 2003 
... ECDL-approved training are not
ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a presentation application; end users wanting to attain competency in using
PowerPoint 2003; end users wanting to attain an ECDL or
ICDL certification or equivalent; staff of businesses and public bodies needing to attain certification in computer
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Financial Management - Accounting Fundamentals 
This course will provide a basic introduction to accounting terms and concepts and why they are important for you to understand even if your role in the firm is not financially oriented. You will see how these concepts are applied in everyday business situations through the simulations. Finally you will learn about financial statements and what they tell you about the firm.
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From 123-CBT Computer Based Training
ISA Server 2000 Curriculum 

...rt 2: Enterprise Deployment Considerations Learn To See individual course descriptions for specific course objectives and scope. Audience The audience for this curriculum includes IT professionals operating in medium to large computing environments that use the
Microsoft Windows 2000 Server operating system. Learners will be involved with
Web administration, network administration,
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ISA Server 2000 Curriculum 

...rt 2: Enterprise Deployment Considerations Learn To See individual course descriptions for specific course objectives and scope. Audience The audience for this curriculum includes IT professionals operating in medium to large computing environments that use the
Microsoft Windows 2000 Server operating system. Learners will be involved with
Web administration, network administration,
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Complete A 2003 Curriculum 

...echnologies:
Part 4(
Network Fundamentals) Learn To
See individual course descriptions for specific course objectives and scope. Audience This is an entry-level audience that want to pass the A+ Core
Hardware (2003) Examination or that have a strong interest in PC hardware. Participants come from a broad spectrum of experience. Typical job roles may include IT professional or PC
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International Business Essentials The Global Business Environment 

...She will ask you to identify the cultural orientation you see being displayed, and what is the appropriate way to respond to that orientation. Unit 2:
Foreign Exchange (0.5 - 1 hour) Identify the functions of the foreign exchange market. Define spot exchange rate. Identify factors that provide insurance against foreign exchange risk. Demonstrate understanding of the factors that
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UNIX User Curriculum 

Course
Overview This curriculum describes how to get started with
UNIX, introducing the
Common Desktop Environment (
CDE) and the terminal window. It introduces files, directories, printing and operations frequently performed on these. It teaches how to manipulate input and output, as well as how to compress and uncompress files. It also introduces the UNIX shell environment, shell functionality,
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