Seminars Web-based Seminars - Training Seminars, Resources and Workshops

E-Mail Communication: Power, Peril, and Protocol Learn what to do before you press Send American businesses sent 1.4 trillion e-mails last year, and the vast majority were short missives hastily typed and fired off without much thought. You re addicted to its speed, but have you mastered the correct use of the tool? A poorly written e-mail can damage relationships, ruin a sales opportunity, and even limit your ability to move up within your more...

Use Customer Service to Win Loyal Clients Differentiate By Making Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing more...

Effective Writing for Sales Professionals Learn to Use Sales Writing for a Competitive Edge With the economy in strife, there are fewer sales opportunities in play. How do you make sure you are the one who wins the account? You need a competitive edge that will push you over the top and there is one at your fingertips. Sales people who master written sales communication get the account and the commission. Dr. Julie Miller, author of more...

Advanced Customer Service Planning for Services Firms Align Your Firm s Service Delivery With The Desires of Your Clients According to the American Society of Quality, 68% of clients leave because of an attitude of indifference from a company employee. Excellent customer service doesn't happen by accident. It is designed, planned, and scripted to account for every aspect of the customer service experience. Most services firms cross their fingers more...

Customer Service for a Social Media World Techniques Designed To Delight Your Clients For Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and more...

Social Media Savvy How to Develop a Free Marketing Campaign that Delivers Profit What have you heard about social media marketing? Do you believe that Facebook and MySpace are just for teenagers? Do you know that the Obama Campaign maximized the power of the internet through social media to garner the power of close to 10,000,000 fans and supporters? What could that do for your business? In this webinar you will more...

How to Run Effective Internal Meetings Increase Productivity with Well-Run Meetings As you are searching high and low for the costs that are dooming your business, you are forgetting one of the most expensive ones unproductive, unnecessary meetings. Talk to your employees and you will hear the complaints fly: being invited to meetings that are not geared toward them meetings that are poorly run and meetings that were not needed at more...

Time Management for Sales People Find More Time to Sell Without Working More Hours How many selling hours did you have last week? It's a frighteningly low number, isn't it? High-performing sales people spend 28% of their time selling actively, face to face sales under-performers spend just 14%. If only a small fraction of your time is spent on high-value selling activities, what chance do you have of hitting your revenue and more...

Profitability Strategies for Service Firms Find the cost sinkholes that are draining your profits Business leaders in service firms are under enormous pressure to find opportunities to reduce costs. While you have already undergone a round of cost-cutting, the cuts did not produce the expected results to the bottom-line. The company is relying on you to create cost reduction strategies without damaging the brand, but you've exhausted more...

Prosperity Economic Strategies for Business Executives Apply the Principles of Prosperity to Your Business and Your Life As the economy struggles and your stock portfolio continues to shrink, it s normal to become increasingly preoccupied with money. But focusing more attention on money actually makes you less effective at making and keeping it. To attract the wealth you want, you need to embrace the economics of prosperity. This simple, yet more...

Organizational Skills For Professional Business Women Rediscover Your Productivity Mastery CRMs, PDAs, and cell phones were supposed to help you become more organized and productive. Instead, they've caused you to become more scattered, disorganized, and overwhelmed. Some data in here, some contacts in there, and appointments in all of them. Keeping yourself organized has never been more difficult or frustrating. As a professional business woman, more...

Lead People, Not Companies ...e keynotes and breakout sessions. He delivers high impact seminars. His one-on-one executive coaching sessions are candid and performance changing. He helps businesses, corporations, government agencies, healthcare providers, school districts and school boards work better as a team, grow employees and increase productivity. Billy will customize content for your supervisory staff and/or employee more...

Master Cold Calling to Drive Revenue Techniques to Get Your Foot In the Door Technology has created tremendous barriers for sales people. From caller ID to voicemail to professional screeners, reaching the decision-maker has never been more challenging. When you finally reach them, you have a mere few seconds to capture their attention or you get the dreaded click and opportunity is lost. For most sales people, the prospecting call more...

The Sales Compensation Conundrum How to Develop a Truly Effective Sales Compensation Plan Developing a sales compensation plan can be a pretty intimidating undertaking. What are the most critical decisions you need to make? What compensation plan structure will motivate your salespeople to achieve the targets you set for them without producing unintended consequences? Sales performance expert Alan Rigg has helped hundreds of more...

Survive and Thrive In Economic Turbulence How to build business by ensuring your teams are right-sized, well-managed & clear-focused In a troubled economy, it s more critical than ever that every employee pulls his or her weight. To maximize profits, each person must be making the full contribution for which they were hired. As a leader, you must eliminate redundancy and lack of accountability or you ll lose money. Lean, focused teams more...

A Seat at the Table How Top Salespeople Connect and Drive Decisions at the Executive Level Are you a sales person who sells their wares or a business person who builds solutions? If you are tasked with calling into the executive suite, you best be the latter as the traditional seller will fail here. Executive-level selling requires a completely unique skill set, not only to get in the door, but to get the deal more...

Align Vision, Mission, and Strategy to Reach Your Goals Leadership Strategies for Managers Yogi Berra said it best, 'Be very careful If you don't know where you're going you might not get there.' As a business leader, your organization needs to have a vision - and a plan to implement it - to reach your goals. If not, your team will be unfocused and underperform. Many think that creating a vision is too difficult and time consuming while others think more...

Performance-Based Sales Recruiting How to Hire More Top Sales Producers and Jump-Start New Hire Sales Performance How expensive are sales hiring mistakes? To answer this question, take a look at the difference in revenue, gross margin or profit (whichever number is most important to you) produced by your company s top sales producers and your bottom sales producers. Then add in the costs of recruiting and training new salespeople. more...

Managing Difficult Employees In Key Positions Five Proven Strategies to Maximize Expertise and Minimize Angst Difficult people wreak havoc in your company. You know that. Difficult people who hold key positions are even more problematic. When leadership power, authority and decision-making fall into the hands of an employee with poor or non-existent people skills, you are likely to be losing up to 40% of your profits: money going out the more...

Marketing Strategies to Reach the Gay and Lesbian Community Learn how to reach this powerful, niche market segment According to the Selig Center for Economic Growth, the gay and lesbian market is the 3rd largest consumer segment with a buying power of $720 billion. This rapidly growing market can be a key revenue source for your company - IF you know how to reach them. Fear and a lack of knowledge of this market segment may be keeping you from creating a more...

Social Media Savvy How to Develop a Free Marketing Campaign that Delivers Profit What have you heard about social media marketing? Do you believe that Facebook and MySpace are just for teenagers? Do you know that the Obama Campaign maximized the power of the internet through social media to garner the power of close to 10,000,000 fans and supporters? What could that do for your business? In this webinar you will more...

What Financial Planners Don t Tell Business Executives Leverage Prosperity Economics to Re-Establish Your Wealth The market has squeezed dollars out of your savings, delayed your retirement, and you feel your net worth shrinking. As a business executive, you know you need to do something, but you also know that when fear is high, intelligence is low. With a sea of conflicting information, you don't know what to do next and cannot afford a misstep. Do more...

Prosperity Economic Strategies for Business Executives Apply the Principles of Prosperity to Your Business and Your Life As the economy struggles and your stock portfolio continues to shrink, it s normal to become increasingly preoccupied with money. But focusing more attention on money actually makes you less effective at making and keeping it. To attract the wealth you want, you need to embrace the economics of prosperity. This simple, yet more...

Leading In A Bad Economy What Authentic Leaders Must Know to Make a Necessary Difference As a leader, do you ever feel like an impostor? Or, wonder why you ever thought you could pull off your vision? In this turbulent economy, you would be in good company if you were doubting your leadership. NO! Now is the critical time to take stock, step up, and shine as a leader to insure that your company not only survives, but more...

Strategies to Find Your Next Job Fast! Learn How to Conduct A Successful Job Search Post a resume on a job board, respond to a few online job ads, call a couple of recruiters and still no job opportunity is in sight. The typical job search lacks a game plan, focus, and direction leading the search to take, what feels like, forever. With today's competitive job market, you can't afford to thrash about; you need a job search strategy. more...

Forecasting & Pipeline Management How to Eliminate Stalled Opportunities from Your Company s Sales Opportunity Pipeline What is the condition of your company s sales opportunity pipeline? How many of the opportunities have been stalled at the same step in the sales cycle for weeks or months? If sales forecasts and opportunity pipelines are inaccurate, or if opportunities do not close in predictable time frames, it can wreak more...

Develop A Marketing Plan to Retain and Grow Your Customer Base Uncover the Secrets About Your Customer's Buying Habits You've heard it before. It's much more costly to find a new customer than to expand the buying relationship with an existing one. While the concept is not new or revolutionary, most companies don't know what drives their customers to buy, and what else they can sell them. Worse yet, they leave the door wide-open for their competitors to more...

Turn Business Blogging into Your Highest ROI Marketing Tool Learn the secrets to leveraging your blog to grow your business Blogging is more than the next new hip communications tool. It's the way that savvy companies even 12% of the Fortune 500 are generating business and driving profits. If your company doesn't have a business blog, you are missing out on a powerful, low-cost communication tool to reach your prospects and customers. Eric Knight, one of more...

Negotiating With The Big Dogs How Small Businesses Can Contract Without Losing Their Shirt Every small-business owner dreams of landing big clients. But doing business with the big guys doesn t automatically mean big profits. Their executives and procurement officers are well-trained and ready to put the squeeze on you during contract negotiations. If you can't hold your own in the negotiation, be prepared to sacrifice all of more...

Use Customer Service to Win Loyal Clients Differentiate By Making Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing more...

Social Media Savvy How to Develop a Free Marketing Campaign that Delivers Profit What have you heard about social media marketing? Do you believe that Facebook and MySpace are just for teenagers? Do you know that the Obama Campaign maximized the power of the internet through social media to garner the power of close to 10,000,000 fans and supporters? What could that do for your business? In this webinar you will more...

Never Have Another Cold Call! Know More Than You Ever Thought You Could About Your Prospects, Clients, and Competitors You've heard it before Knowledge is power and, as a sales professional, you need that power to sell. A tremendous amount of information is available at your fingertips to prepare for a sales call or research competitors, but few know how to find it online. Deals are lost every day because the wrong sales more...

Organizational Skills For Professional Business Women Rediscover Your Productivity Mastery CRMs, PDAs, and cell phones were supposed to help you become more organized and productive. Instead, they've caused you to become more scattered, disorganized, and overwhelmed. Some data in here, some contacts in there, and appointments in all of them. Keeping yourself organized has never been more difficult or frustrating. As a professional business woman, more...

Driving Business Development Using Modern Principles of Productivity Get More Business By Getting More Done Business development is simple build relationships and secure clients/customers. But getting it done is hard. To develop business, you must consistently repeat a series of small steps, but executives and professionals often fail to do this because they lack a simple, easy-to-use method for getting it done. The result is missed opportunities to grow and more...