Send Web-based Seminars - Training Resources

E-Mail Communication: Power, Peril, and Protocol ...Send American businesses sent 1.4 trillion e-mails last year, and the vast majority were short missives hastily typed and fired off without much thought. You re addicted to its speed, but have you mastered the correct use of the tool? A poorly written e-mail can damage relationships, ruin a sales opportunity, and even limit your ability to move up within your firm. Dr. Julie Miller has  more...

Use Customer Service to Win Loyal Clients ...itors. The question is... will it make them more loyal or send them running to the competition? Susan Hoekstra, customer service strategist and author of the widely acclaimed book 'The Service Journey,' helps business leaders differentiate their company through the customer service experience. She teaches you the critical steps to developing a corporate culture founded on delivering a service  more...

Profitability Strategies for Service Firms ...d Businesses Reach, Teach and Send! I want to Reach as many small and mid-sized businesses as I can. I want to Teach every small and mid-sized business owners and those associates, rock solid, time tested principles for their individual and company s success. And then, because words are meaningless without actions behind them I want to Send small and  more...

Using Search Engine Optimization To Grow Your Business ...Ed teaches the little website tweaks and adjustments that send the search engines into a frenzy driving visitors to you! In this webinar, you will learn: What key SEO terms mean and what they mean for website performance How to conduct a 'website check-up' to see how visitors interact with your site Common website mistakes that kill your Google rankings Techniques to identify  more...

Unconventional Marketing Strategies for Small Business Owners ...d Businesses Reach, Teach and Send! I want to Reach as many small and mid-sized businesses as I can. I want to Teach every small and mid-sized business owners and those associates, rock solid, time tested principles for their individual and company s success. And then, because words are meaningless without actions behind them I want to Send small and  more...

Use Customer Service to Win Loyal Clients ...itors. The question is... will it make them more loyal or send them running to the competition? Susan Hoekstra, customer service strategist and author of the widely acclaimed book 'The Service Journey,' helps business leaders differentiate their company through the customer service experience. She teaches you the critical steps to developing a corporate culture founded on delivering a service  more...

Drive Growth Despite the Recession ... plan for your company Professional sports coaches don t send teams on the playing field without a game-plan they ll get crushed. Even when games are broadcasted, viewers see coaches and managers constantly reviewing strategies and updating plays to leverage strengths, eliminate weaknesses, and identify the gaps to win. Similarly, businesses without the right strategic plan have a high risk of  more...

Send Me Something in Writing! ... of interest you may be wrong! Leslie teaches you what to send and when. You ll learn her safe guarded secret messages to include, which will get you into the executive suite and move the sale forward. In this webinar, you ll learn: What your prospects really want when they ask for 'something in writing' Techniques to turn a blank page into a compelling sales tool with power words and phrases  more...

WOW Networking: Set Yourself Apart The Wow Approach This webinar addresses a variety of topics from personal space preferences to business etiquette. Cynthia Cohen, WOW Networker, will teach you how to make a positive lasting impression and ways to gain credibility with your contacts. Your appearance, professionalism and speech leave a lasting impression, be sure yours is a winning one. Cynthia Cohen has earned a top position and developed a  more...

Use Customer Service to Win Loyal Clients ...itors. The question is... will it make them more loyal or send them running to the competition? Susan Hoekstra, customer service strategist and author of the widely acclaimed book 'The Service Journey,' helps business leaders differentiate their company through the customer service experience. She teaches you the critical steps to developing a corporate culture founded on delivering a service  more...