Online Senior eLearning - Training Resources

The Art of Active Listening ...om where he advises Boards of Directors, corporations and Senior Executives on negotiating. He is an Adjunct Professor of Management at Seton Hall University, where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School?s Award for Teaching Excellence. Lee is the co-author of A Woman?s Guide To Successful  more...

SalesPlus ...om where he advises Boards of Directors, corporations and Senior Executives on negotiating. He is an Adjunct Professor of Management at Seton Hall University, where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School?s Award for Teaching Excellence. Lee is the co-author of A Woman?s Guide To Successful  more...

Senior Professional In Supply Management (SPSM ) Certification Program ...program. 1 year access is given to the course materials. Senior Professional In Supply Management (SPSM?) Certification Program Are you tired of not getting enough opportunities, respect, and money out of your purchasing career? Well, guess what? Nothing will change unless you take action towards becoming a world-class purchasing professional. You see, today?s employers refuse to reward  more...

Customer Service Plus ...om where he advises Boards of Directors, corporations and Senior Executives on negotiating. He is an Adjunct Professor of Management at Seton Hall University, where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School?s Award for Teaching Excellence. Lee is the co-author of A Woman?s Guide To Successful  more...

Advanced Certificate in Technical Writing ...ific to Technical Report Writing and work with a seasoned Senior Technical Writing Practitioner/Educator who will serve to help guide and administer the program. Open to new and existing technical writers and those seeking a new career track. No perquisites required. Course can be completed in as little as 3 months. Advanced Certificate in Technical Writing The Advanced Certificate in  more...

5S TRAINING ...S. Your 5S training is presented by Eric Whitley, he is a senior manufacturing consultant and trainer with Learning Point, Inc. He brings over twenty years of progressive manufacturing and operations experience to the Learning Point team. He has held positions in production and quality management with McDonnell Douglas, Morton International, and Autoliv. Additionally, Eric has worked as a  more...

How To Master Business Management Course description -- Every employee and manager needs to know a number of basic business management principles and processes, regardless of his or her function or discipline. This bundle includes topics that will build an employee's mastery of several essential business processes and issues, including financial basics, contracts, and business communications. It includes something for everyone,  more...

Working with Your Customer s Key Players Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts at target accounts that can become part of an  more...

Developing Career Plans for Your Technical Professionals Why should you be interested in career development for the technical professionals you supervise? Because it's good for them, good for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a  more...

Inbound Call Center Management Leadership ... center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware that enhancing your leadership skills can move you closer to your goal of managing an efficient and team-oriented call center. By participating in this course, you are ensuring  more...

Advanced Project Leadership - Selling Project Management to the Organization This course in the Advanced Project Leadership series focuses selling project management to senior executives. This course explores the problems faced when implementing project management, the value of project management, while identifying the barriers faced when selling project management to senior executives. This course will also discuss the process for implementing project management as  more...

HR s Strategic Role in the Organization HRCI SPHR Managing change effectively within HR involves aligning the organization's people and processes with an ever-changing environment. HR professionals need to be able to anticipate, plan, and carry out change, using the tools at hand. Strategic management occurs as the result of a planning process that reviews internal and external factors affecting the ability of an organization to successfully  more...

Management of the HR Process HRCI SPHR As HR moves into the twenty-first century, its role is becoming key in developing organizational strategy. As a result, it is crucial for HR professionals to have a working knowledge of other functional areas of the business, so that they can provide the operational and administrative support necessary to attract and retain qualified employees. This course explains how to strategically diagnose  more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR In order to remain competitive in the business world, organizations must ensure that they employ the right people in the right numbers at the right time. Workforce planning and employment involves the processes of planning, developing, implementing, administering, and ongoing evaluation of recruiting and hiring to ensure that the workforce will meet the organization's strategic goals and  more...

Strategic Approaches to Human Resource Development HRCI SPHR In order to excel in business, organizations must translate their vision into the necessary level of competencies needed to achieve goals. This course examines how human resource development (HRD) aligns the skills, knowledge, and abilities of staff to future organization and individual needs. In addition, the course looks at how an understanding of adult learning and organizational development  more...

Strategic Approaches to Total Rewards HRCI SPHR One of the largest expenditures for organizations is often employee salaries and benefits. Developing an integrated compensation and benefits program that aligns with strategic goals is essential for HR today. This course examines how compensation and benefits programs are changing. The course looks at how the total rewards system is becoming more popular and assesses how organizations need to  more...

Strategic Approaches to Labor Relations HRCI SPHR HR professionals develop organizational strategies to secure and develop a company's successful and profitable operations. The employee plays a central role in such operations. As such it has become essential for HR professionals to constantly be on the lookout for strategies that allow them to develop a good working relationship between the employee and employer. This course covers strategies  more...

Strategic Approaches to Risk Management HRCI SPHR Risk management, the safeguarding of the health, safety, and security of employees, is essential for business success and of particular concern to HR professionals. This course explains how to apply common occupational health, safety, and security guidelines and programs. It also outlines how security risk analysis can be used to avoid future emergencies. This course prepares HR professionals and  more...

Managing Managers ...Senior managers provide a vital connection between organizational leadership and frontline management. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure  more...

Tomorrow s Managers Development Tools ...ps." Henry Brooks Adams gets to the heart of what dynamic senior executives are doing to develop the managers who drive front-line performance. Teaching with influence is the key. Trained managers are more than systems and process supervisors. They lead and develop others. You and your managers will know precisely what to expect from one another. You will identify methods to make your managers  more...

Becoming a Manager Responsibilities and Fears Promotion to management is obviously welcome and something to celebrate, but when the initial excitement is over, you may begin to wonder about your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect  more...

Creating a Business Execution Culture ... execution culture in your organization. Whether you're a senior manager or the manager of a small business unit, you can do your part to create an execution culture in your company. One lesson explores the critical role leaders play in creating an execution culture. You'll learn about ways to turn your visions and ideas into actions. Do you have the right team in place to execute your ideas?  more...

The Principles of Financial Management Financial management is a key tool in controlling and directing the resources of any business organization. Managers--not only financial professionals but also managers whose responsibilities are largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all  more...

Communicating with Power and Confidence ... they run team meetings, benchmark, make presentations to senior management, pass out their own business cards, and earn degrees. Administrative support professionals who can communicate, teach, guide, mentor, and make important decisions have a greater chance of achieving upward mobility in their workplace. Administrative assistants can earn more money as a result of taking on these  more...

Brand Management Branding on the Web ...he Marketing Communications Manager; Marcus D'Angelo, the Senior Web Developer/Designer; and Elizabeth Thomas, the Senior Market Research Analyst. Your goal is to ensure that the online brand will expand the customer base by helping the team determine whether a secondary brand is necessary, what type of Web site would be best for the brand, and what they should name the Web site. Unit 2:  more...

Consulting Skills Building Consulting Relationships ...nce for this series is Internal and external consultants, senior managers, directors, and executives who wish to learn more about completing the consulting process successfully. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...

Consulting Skills The Consulting Process ...nce for this series is Internal and external consultants, senior managers, directors, and executives who wish to learn more about completing the consulting process successfully. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...

Consulting Skills Serving as an Internal Consultant ...nce for this series is Internal and external consultants, senior managers, directors, and executives who wish to learn more about completing the consulting process successfully. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...

Principles of Marketing Fundamentals of Marketing ... the conference room with you, while James Cahill, Icon's Senior Product Manager, will be participating in the meeting by phone. As the Marketing Director, James and Carol will provide you with background information and recommendations, but you will need to make the final decision on developing the marketing mix. You will need to consider the elements that go into a marketing mix to make  more...

Advanced Project Leadership Selling Project Mgmt to the Organization ...t Leadership series focuses selling project management to senior executives. This course explores the problems faced when implementing project management, the value of project management, while identifying the barriers faced when selling project management to senior executives. This course will also discuss the process for implementing project management as project. Learn To: Identify  more...

Strategic Sales Gaining Access to the Executives ...ntacting the executive. Audience: This course is for senior sales professional that are tasked with selling enterprise solutions at an executive level. Also, this series is appropriate for salespeople wanting to move up into selling complex sales solutions and for sales managers responsible for managing and coaching recently appointed senior sales people. Deployment: e-Learning  more...

Strategic Sales Building the Executive Relationship ...ing with the executive. Audience: This course is for senior sales professional that are tasked with selling enterprise solutions at an executive level. Also, this series is appropriate for salespeople wanting to move up into selling complex sales solutions and for sales managers responsible for managing and coaching recently appointed senior sales people. Deployment: e-Learning  more...

Strategic Sales Developing Executive Proposals ...ent a winning proposal. Audience: This course is for senior sales professional that are tasked with selling enterprise solutions at an executive level. Also, this series is appropriate for salespeople wanting to move up into selling complex sales solutions and for sales managers responsible for managing and coaching recently appointed senior sales people. Deployment: e-Learning  more...

Moving from Technical Professional to Mgr Series Getting Started ...f Junior IT Manager, Matt Green with Katherine Cavanaugh, Senior IT Manager. You are concerned that Matt's team won't meet the IT departmental quarterly target of developing new software for the development team. Matt has mentioned privately to you that he's worried about how he can deal effectively with conflict. You will give him feedback about his general progression in the role and on his  more...

WebSphere MQ Integration Message Broker ...udience will be comprised of architects, project leaders, senior level programmers and IT managers from both IBM customer and business partner organizations. Students will often not work directly with the product, but rather will be involved in evaluating and planning the product. A basic knowledge of WebSphere MQ is mandatory. Knowledge of database basics and IT infrastructure would be  more...

Business Finance Risk Analysis ...lation, you will meet with Caroline Harris, one of Icon's Senior Budget Accountants. She will be giving you a series of exercises to identify your knowledge of portfolio risk. Through her questions and your answers, you will gain a better understanding of risk and diversification, rate of return on stock portfolios, and the Capital Asset Pricing Model. Unit 3: Rates of Return and Risk (1 -  more...

Business Accounting Accounting for Liabilities ... In this simulation, you will meet with Ronald Spear, a Senior Accounting Auditor in Icon's Financial Services Division. Ronald works with current liabilities on a daily basis and has a number of years of experience. He has prepared a series of exercises that will test your knowledge of this topic. Through your discussion with Ronald, you will increase your understanding of liability  more...

Economics The Principles of Economics ... In this simulation, you will meet Ronald Spear, a senior economist with Icon International, to discuss the main ideas that guide economic thinking, how people interact and make decisions, and how the economy works as a whole. Ronald will be asking you questions about the main economic principles, economic analysis and policy, factors of production, and economic growth. Unit 2:  more...

Budgeting Creating Analyzing a Budget Budgeting: Creating and Analyzing a Budget gives the student an overview of the purpose of budgeting, the types of budgets, and the elements of a successful budget. The program includes a process for creating a budget, ways to analyze and compare budgets, and important guidelines to apply during the budgeting process. Learn To List the five purposes of budgeting. List the various types  more...

Economics Foundations of Macroeconomics ...n this simulation, you will meet with Elizabeth Thomas, a senior Economics Consultant with Icon International, to discuss issues in macroeconomics. You are applying for the position of assistant in the Economics department. Elizabeth will be asking you some questions about unemployment, inflation, and government policies to explore your knowledge of macroeconomic issues. Unit 2: Economic  more...

Listening Skills The Fundamentals of Listening ...his simulation, you will meet with Katherine Cavanaugh, a Senior IT Manager, and Ronald Swenson, the Director of Human Resources at Icon International. You are a Training Consultant, and you organize training programs for many different organizations. Katherine and Ronald are considering getting you to set up some training sessions for listening skills. They have asked to speak to you to find  more...

Human Resource Law Management s Role ...udience for this series is HR managers, HR directors, and senior managers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Human Resource Law Introduction (0.5 - 1 hour) Match employment laws with their  more...

Human Resource Law Americans With Disabilities Act ...udience for this series is HR managers, HR directors, and senior managers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: ADA Introduction (0.5 - 1 hour) Identify the provisions of the Americans with  more...

Human Resource Law Equal Employment Opportunity Law ...udience for this series is HR managers, HR directors, and senior managers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Equal Employment Opportunity (0.5 - 1 hour) Match equal employment opportunity laws  more...

Human Resource Law Family Medical Leave Act ...udience for this series is HR managers, HR directors, and senior managers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Introduction to FMLA (0.5 - 1 hour) Identify the Family and Medical Leave Act.  more...

Human Resource Law Fair Labor Standards Act ...udience for this series is HR managers, HR directors, and senior managers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Introduction to FLSA (0.5 - 1 hour) Identify the criteria employers must meet to be  more...

Human Resource Law Understanding Privacy Rights ...udience for this series is HR managers, HR directors, and senior managers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:Privacy Laws (0.5 - 1 hour) Match privacy laws with their definitions.  more...

360-Degree Feedback Implementing a 360-Degree Program ... should include. Audience HR employees, managers, and senior managers who want to learn how to implement a 360-degree feedback program. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:Creating a 360-Degree Feedback Program (0.5 -  more...

360-Degree Feedback Max the Benefits of 360-Degree Feedback ...opment workshop. Audience HR employees, managers, and senior managers who want to learn how to implement a 360-degree feedback program. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Enhancing the Use of 360-Degree Feedback  more...

Women in Leadership Leadership Roles Styles ...he end of this unit, you will meet with Rebecca Helton, a senior manager in Icon's Sales department, to discuss how gender roles in leadership have changed. Rebecca worked her way up through the ranks at Icon and was one of the fist women to attain a senior management position. Today she will test your understanding of both the old and new construct of leadership in business as well as myths  more...

Business Problem Solving Problem Solving Fundamentals ...lation at the end of this unit, you will meet with Icon's Senior Product Manager, Roger McAllister. Through a series of pointed questions, Roger will take you through the reasons why there is such a strong need for effective problem solving at the organizational level. In addition, he will help you determine how best to understand a particular problem and the steps you need to take in order to  more...

Business Problem Solving Problem Solving Teams ...iew: In the simulation at the end of this unit, you are a Senior Project Manager at a contracting firm owned by Icon. Months ago, your firm signed a contract to build an office park and storage facility. However, due to the late completion of other projects and harsh weather, the project is behind schedule. You are the newly appointed leader of a team created to address this problem and make  more...

Goal Setting Organizational Goal Setting In ''Goal Setting: Organizational Goal Setting,'' you will learn how to set goals with teams. You will also learn how to set goals for an organization through the use of organizational objectives, statements of values, and vision and mission statements. In addition, you will learn how to implement strategic goals in your workplace. Learn To Help a team develop and  more...

Value Chain Management Elements of the Value Chain ... Participants in this course may be Involved in middle/senior management functions such as project implementation, strategic planning, and team leadership. Their responsibilities may include relationships between customers and suppliers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total  more...

Value Chain Management Managing the Transition to a Value Chain ... Participants in this course may be Involved in middle/senior management functions such as project implementation, strategic planning, and team leadership. Their responsibilities may include relationships between customers and suppliers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total  more...

Managing Performance Overcoming Performance Appraisal Challenges In Managing Performance: Overcoming Performance Appraisal Challenges, you will learn how to encourage regular communication, how to conduct a status meeting, and how to document ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition, you will learn about the laws governing the appraisal process, so you  more...

Managing the Expert Understanding Experts ... In this simulation, you will meet with Laura Dennis, the senior buyer in Icon's Industrial Supplies Product Group. The product group manufactures silencers, emission control attachments, and other environmental products for industrial customers. Laura has worked for a several different companies in this industry, including vendors, so she has a unique knowledge of vendors and pricing. In the  more...

Business Ethics Managerial Business Ethics ...e Harris, a District Sales Manager, and Maggie Roberts, a Senior Account Executive, to discuss hiring options for an open Senior Account Executive position. One candidate for the position, Jeff Rayburn, is currently employed with Icon's biggest competitor. Jeff has promised to bring a number of key accounts to Icon if he is hired. The second candidate, Douglas Wright, is a hard-working Account  more...

Managing High Performers Creating a Retention Strategy ... The audience for this curriculum is anyone in middle/ senior management, or anyone involved in employee management. Typical job titles might include: HR Manager, Team Leader, Executive Manager, Project Manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4  more...

Managing High Performers Defining Finding High Performers ... The audience for this curriculum is anyone in middle/ senior management, or anyone involved in employee management. Typical job titles might include: HR Manager, Team Leader, Executive Manager, Project Manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4  more...

Managing High Performers Implementing Recognition Programs ... The audience for this curriculum is anyone in middle/ senior management, or anyone involved in employee management. Typical job titles might include: HR Manager, Team Leader, Executive Manager, Project Manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ... To use simulations. Audience This series is for senior managers, managers, communication specialists, and executives within any organization. Job titles can include: Executive Managers, HR Managers, Communication Officers, Team Leaders, Facilitators, Sales Staff, CEOs, Project Managers, Team Leaders. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits  more...

Organizational Crisis Mgmt Managing a Crisis ... To manage legal issues. Audience This series is for senior managers, managers, communication specialists, and executives within any organization. Job titles can include: Executive Managers, HR Managers, Communication Officers, Team Leaders, Facilitators, Sales Staff, CEOs, Project Managers, Team Leaders. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ...mmunicate with the media. Audience This series is for senior managers, managers, communication specialists, and executives within any organization. Job titles can include: Executive Managers, HR Managers, Communication Officers, Team Leaders, Facilitators, Sales Staff, CEOs, Project Managers, Team Leaders. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits  more...

HIPAA Privacy Insurers In a HIPAA Privacy and Insurers a you will learn the fundamentals of HIPAA Privacy training. The course explains HIPAA, as well as the concepts of administrative simplification, covered entities, and how HIPAA training impacts the insurance industry and its workforce. Learn To Identify how health insurance becomes portable under HIPAA  more...

Project Management Essentials Planning a Project ...mulation, you will meet with Jessica Stone, one of Icon's Senior Project Managers. Jessica's goal is to review the process of defining a project. By determining project goals and objectives, in addition to project constraints, you will be well prepared to complete the project in the most timely and cost-effective fashion. Unit 2: Sequencing Activities and Dependencies (0.5 - 1 hour)  more...

Team Leadership Promoting Your Team s Effectiveness ...lton, Director of Custom Software Services; Greg Avery, a Senior Programmer; and Stacey Brighton, Sales Director, for Icon's Computer Hardware and Software Division. The Software Development group was recently divided in order to add a new area of focus: custom software development. Nearly half of the programmers and sales personnel from the traditional software development group will be making  more...

Principles of Marketing Pricing Strategy Principles of Marketing: Pricing Strategy offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect  more...

WebSphere MQ Integration Message Broker ...udience will be comprised of architects, project leaders, senior level programmers and IT managers from both IBM customer and business partner organizations. Students will often not work directly with the product, but rather will be involved in evaluating and planning the product. A basic knowledge of WebSphere MQ is mandatory. Knowledge of database basics and IT infrastructure would be  more...

Executive Level Leadership Becoming an Executive Leader ...ployee. Audience The target audience for this series is senior managers, directors, and executives who wish to improve their leadership skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Roles of Executive Leaders (0.5 - 1  more...

Executive Level Leadership Change The Executive Leader ...yees. Audience The target audience for this series is senior managers, directors, and executives who wish to improve their leadership skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Leading for Change (0.5 - 1 hour)  more...

Executive Level Leadership Leadership Communication ...ders. Audience The target audience for this series is senior managers, directors, and executives who wish to improve their leadership skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Information Issues (0.5 - 1 hour)  more...

Operations Management Operations Management Tools Operations Management: Operations Management Tools offers the student options for improving operations management within the organization. The program provides processes for making decisions and solving problems. In addition, the program offers the student examples of maintenance strategies, ways to apply learning curves to operations, and E-commerce options that can enhance operations management.  more...

Mentoring Using a Mentor to Your Advantage ...iew: In this simulation, you are a Senior Network Administrator in Icon's Computing Hardware and Software Division; you are worried about job retention and career advancement in a dynamic business climate. You feel you can ensure greater job security if you better align network operations within the larger structure of information management. Although your division does  more...

Project Leadership Overcoming Obstacles ...imulation, you will be meeting with Bruce Madison, Icon's Senior Product Development Manager. Bruce has been leading you through some management training sessions and developing your project leadership skills. To further prepare you for leading project teams, Bruce will ask you a series of questions regarding how to communicate effectively with project teams and the components of sending and  more...

Advanced Six Sigma Leading Six Sigma Deployment ...rs to their corresponding roles. Identify executive and senior leader responsibilities for deploying and participating in Six Sigma. Identify ways to overcome resistance to change. Unit 2: Planning for Six Sigma Deployment Identify activities that should be the focus of Six Sigma deployment planning when time to begin deployment is short. Identify actions to take prior to setting  more...