Senior Web-based Seminars - Training Resources

Use Customer Service to Win Loyal Clients Differentiate By Making Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing  more...

Advanced Customer Service Planning for Services Firms Align Your Firm s Service Delivery With The Desires of Your Clients According to the American Society of Quality, 68% of clients leave because of an attitude of indifference from a company employee. Excellent customer service doesn't happen by accident. It is designed, planned, and scripted to account for every aspect of the customer service experience. Most services firms cross their fingers  more...

Customer Service for a Social Media World Techniques Designed To Delight Your Clients For Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and  more...

A Seat at the Table ...el. Using his specialized approach, Marc teaches you what senior executives expect from sales people who call on them and how to best align your approach with their buying needs. You may attend this webinar as a seller, but you will leave as a prepared business person ready to call on senior executives and take your income level to new heights. In this webinar, you'll learn how to: Connect  more...

Create A Synergistic Executive Team to Drive Profits ...cutive team's productivity. He helps you build a cohesive senior management team that is focused on the success of the business, not just their department, leading to peak performance. In this webinar, you'll learn how to: Unleash the genius of each player while still building consensus Get your senior management team on board and committed - NOW Assure continued buy-in, cooperation and  more...

Marketing Strategies to Reach the Gay and Lesbian Community Learn how to reach this powerful, niche market segment According to the Selig Center for Economic Growth, the gay and lesbian market is the 3rd largest consumer segment with a buying power of $720 billion. This rapidly growing market can be a key revenue source for your company - IF you know how to reach them. Fear and a lack of knowledge of this market segment may be keeping you from creating a  more...

How to Handle Customers Who File for Bankruptcy ... Mr. Philip P. Philbin CCE is the Managing Director and Senior Consultant at Commercial Credit Management Associates, LLC (CCMA) and the founder of the company. Mr. Philbin's entire working experience totalling 35 years has been solely in Corporate Credit & Collections Management to which he has distinguished himself as a leader in numerous industries. Mr. Philbin has obtained the coveted  more...

Develop A Marketing Plan to Retain and Grow Your Customer Base Uncover the Secrets About Your Customer's Buying Habits You've heard it before. It's much more costly to find a new customer than to expand the buying relationship with an existing one. While the concept is not new or revolutionary, most companies don't know what drives their customers to buy, and what else they can sell them. Worse yet, they leave the door wide-open for their competitors to  more...

Use Customer Service to Win Loyal Clients Differentiate By Making Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing  more...

The Cold Calling System That Works! ...em into your ally How do you win an audience with the senior-level decision maker What messages can you leave on voice-mail to double -- even triple call-backs When is a 'pre-approach' letter worth your time and resources Understand what can sabotage the call and how to avoid it Once you implement Leslie s techniques into your sales repertoire, you will see that cold calling  more...

Leadership Strategies for Turbulent Times ...leverages her hands-on experience as a former Fortune 500 senior executive to help business leaders challenge the status quo and position their company for success. She helps clients develop business strategies to enhance their presence in today s marketplace and ensures their ability to execute it successfully. You will learn how to take a fresh and thorough look at your strategy, challenge  more...

Use Customer Service to Win Loyal Clients Differentiate By Making Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing  more...

Customer Service for a Social Media World Techniques Designed To Delight Your Clients For Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and  more...

How to Handle Customers Who File for Bankruptcy ... Mr. Philip P. Philbin CCE is the Managing Director and Senior Consultant at Commercial Credit Management Associates, LLC (CCMA) and the founder of the company. Mr. Philbin's entire working experience totalling 35 years has been solely in Corporate Credit & Collections Management to which he has distinguished himself as a leader in numerous industries. Mr. Philbin has obtained the coveted  more...

A Seat at the Table ...el. Using his specialized approach, Marc teaches you what senior executives expect from sales people who call on them and how to best align your approach with their buying needs. You may attend this webinar as a seller, but you will leave as a prepared business person ready to call on senior executives and take your income level to new heights. In this webinar, you'll learn how to: Connect  more...

Marketing Strategies to Reach the Gay and Lesbian Community Learn how to reach this powerful, niche market segment According to the Selig Center for Economic Growth, the gay and lesbian market is the 3rd largest consumer segment with a buying power of $720 billion. This rapidly growing market can be a key revenue source for your company - IF you know how to reach them. Fear and a lack of knowledge of this market segment may be keeping you from creating a  more...