Online Senior Management eLearning Training

How To Master Business Management Course description -- Every employee and manager needs to know a number of basic business management principles and processes, regardless of his or her function or discipline. This bundle includes topics that will build an employee's mastery of several essential business processes and issues, including financial basics, contracts, and business communications. It includes something for everyone,  more...

Call Center Operations Performance Measurement This course describes how the manager must balance the sometimes conflicting interests of the center s stakeholders. It also demonstrates how KPIs (Key Performance Indicators) are applied to evaluate both agent and call center performance. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance  more...

Inbound Call Center Management Leadership ... center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware that enhancing your leadership skills can move you closer to your goal of managing an efficient and team-oriented call center. By participating in this course, you are ensuring  more...

Consulting with the External Client Simulation ...of these consultants is to facilitate decision making for senior management. To do this, external consultants gather information using proven techniques, analyze current business situations with specific diagnostic methods, and make recommendations based on those processes. In this simulation, you are a consultant at LocoMotion Think Tank. Your assignment is to advise Automation Control Inc., a  more...

Managing High Performers Talent Retention Strategy Managing High Performers: Creating a Retention Strategy asks what a company needs to do to attract and then retain high performers. It assists learners in developing an effective retention strategy by creating an awareness of the importance of managing organizational talent and by teaching strategies for retaining this talent. The audience for this curriculum is anyone in middle/ senior  more...

Managing High Performers Identifying Competencies and Interviewing Managing High Performers: Defining and Finding High Performers, helps the learner to better identify high performers and, having recruited them, monitor and meet their needs. High performers must be motivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers. The audience for  more...

Managing High Performers Training Career and Rewards Managing High Performers: Implementing Recognition Programs, takes the learner through the importance of developing effective recognition programs which will ensure the retention of your company s high performers. Effective coaching, mentoring, and feedback delivered in tandem with a recognition program are the focus in this course, and learners will find invaluable guidelines for each. The  more...

Communicating with Power and Confidence ... they run team meetings, benchmark, make presentations to senior management, pass out their own business cards, and earn degrees. Administrative support professionals who can communicate, teach, guide, mentor, and make important decisions have a greater chance of achieving upward mobility in their workplace. Administrative assistants can earn more money as a result of taking on these  more...

Strategic IT Planning Simulation For the duration of this simulation, you will assume the role of Senior IT Manager (north-east region) of Easton National Bank. As a new hire, you will face lingering legacy issues and a senior management staff that is increasingly skeptical of IT value in light of costly expenditures that have yielded little return on investment. This simulation is based on the SkillSoft series "Strategic IT  more...