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Teaching Math: An Individual Thing on-line e-learning cbt (computer based)study at homecourseware Puts forth a sequence of strategies which will provide teachers with an orderly plan for approaching the learning problems learners bring to the classroom that significantly impede their abilities to have successful experiences in mathematics. more...
From Serebra Learning Corporation
Linux Red Hat Advanced System Administration Part 3: User Administration and X Windows on-line e-learning cbt (computer based) The third course in the Linux Red Hat Advanced System Administration series covers some advanced user administration and X Windows topics. It examines disk quotas and shell configuration. The course also covers Kernel concepts, installation, and configuration. Finally, it teaches the learner how to set up X Windows servers and clients. more...
A+ Certification Part 2 - Hardware Installation and Configuration on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the second course in a seven part series that presents students with both theoretical and practical instruction on installing, configuring, and upgrading the main microcomputer modules and peripherals. more...
A+ Certification Part 3 - Motherboards, Processors, Memory, and Printers on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the third course in a seven part series that teaches students both theoretical and practical instruction on the principles, types, and characteristics of motherboards, processors, and memory. The student will also be instructed on printer types and basic printer concepts, as well as printer components, functions and service techniques. more...
A+ Certification Part 5 - Operating System Installation and Configuration on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the fifth course in a seven part series. Students will learn both theoretical and practical instruction on procedures for installing, configuring, and upgrading Windows 9X and Windows 2000more...
A+ Certification Part 6 - Troubleshooting and Preventive Maintenance on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the sixth course in a seven part series that presents students with both theoretical and practical instruction on procedures for installing, configuring, and upgrading Windows 9X and Windows 2000. The course will also cover system boot sequences and boot methods, along with procedures for adding and configuring device drivers, applications and software for specified devices. more...
A+ Certification Part 7 - Network Fundamentals on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the final course in a seven part series that teaches students both theoretical and practical instruction on basic network concepts and terminology. more...
COBOL Curriculum on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...able to: - Understand the Procedure Division - Understand Sequence control instructions - Perform basic arithmetic operations - Understand Screen Dialog Course Content Module 1 PROGRAM STRUCTURE Introduction to the Procedure Division Sections and Procedures Module 2 PROGRAM CONTROL Sequence control instructions PERFORM GO TO STOP Module 3 INSTRUCTIONS & PROCEDURES Data Assignment Editing Module more...
Internetworking Technologies - Part 2 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the second course in a four-part series on Internetworking Technologies 2.0. This series will help students to understand terms, concepts, technologies, and devices commonly used in networking. This course will cover Wide Area Network technologies, switching technologies, and source-route bridging technology. more...
Internetworking Technologies - Part 3 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the third course in a four-part series on Internetworking Technologies 2.0. This series will help students to understand terms, concepts, technologies, and devices commonly used in networking. This course will cover Internet protocols, NetWare protocols, and AppleTalkmore...
Internetworking Technologies - Part 4 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the last course in a four-part series on Internetworking Technologies 2.0. This series will help students to understand terms, concepts, technologies, and devices commonly used in networking. This course will cover contemporary routing protocols, enhancing and supportive protocols, and network management. more...
Cisco Interconnecting Network Devices Part 1: Establishing Workgroups on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course is the first in a four-part series that is based on Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (ICND 1.0). In this series, the concepts, commands, and practice required to configure Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support more...
Cisco Interconnecting Network Devices Part 3: Configuring Routers on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course is the third in a four-part series that is based on Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (ICND 1.0). In this series, the concepts, commands, and practice required to configure Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support more...
Cisco Interconnecting Network Devices Part 4: Connecting to WANs on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course is the last in a four-part series that is based on Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (ICND 1.0). In this series, the concepts, commands, and practice required to configure Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support more...
Building Cisco Remote Access Networks - Part 2 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the second course in a five-part series on Building Cisco Remote Access Networks 1.0 (BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the more...
Cisco Internetwork Troubleshooting - Part 1 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the first course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will more...
Cisco Internetwork Troubleshooting - Part 2 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the second course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will more...
Cisco Internetwork Troubleshooting - Part 3 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the third course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will more...
Cisco Internetwork Troubleshooting - Part 4 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the fourth course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will more...
Cisco Internetwork Troubleshooting - Part 5 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the last course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will cover more...
Cisco Building Scalable Networks Part 1 - Advanced Routing Principles on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Within the range of expected student abilities stated in the prerequisites, some students may need a little more review than others. This first part of the course provides a refresher for those students who need to be brought up to the same level as the more experienced students. The material for this part of the course is expected to be drawn from chapters 2 and 3 of the ILT. This first course in more...
Cisco Installing and Maintaining Routers Part 2: 2500, 3600, and 4000 Series on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The Installing and Maintaining Cisco Routers (2500, 3600 and 4000 series) course contains information that provides networking professionals with the knowledge and skills necessary to install, maintain, and troubleshoot Cisco routers in a network environment. more...
Cisco Installing and Maintaining Routers Part 3: 7000, 7200, and 7500 Series on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In Cisco 7000 Router Family System Messages and Commands section of the course, students are practice interpreting online module insertion and removal messages. Students also use commands to display system and card status or information. This section helps students develop skills in recognizing and interpreting common system messages. Students also using Cisco IOS software commands to load files more...
Oracle Applications Release 11i: Workflow - Part 1 on-line e-learning cbt (computer based) Oracle Applications Release 11i: Workflow - Part 1 course introduces the learner to the architecture and advanced notification components of Oracle Workflow 2.5. In this course, the learner will gain an insight into the use of Workflow in business processes and methods for planning and creating a Workflow process. Oracle Workflow gives end users and technical personnel the ability to automate and more...
Oracle Applications Release 11i: FlexFields on-line e-learning cbt (computer based) Key and descriptive FlexFields give end users and technical personnel the ability to customize an Oracle Application to meet their business requirements without programming. Key FlexFields enable multi-segment, intelligent keys, and allow segment validation and security. Descriptive FlexFields provide users custom expansion space on forms. This course introduces the learner to different types of more...
Oracle Applications Release 11i: Workflow - Part 2 on-line e-learning cbt (computer based) Oracle Applications Release 11i: Workflow - Part 2 explains the administrative features of Oracle Workflow 2.5. Oracle Workflow 2.5 is a stand-alone, complete management system that supports business process definition and automation. The course explains the directory services in Workflow and the Workflow Engine. In this course, the learner gains practical experience in monitoring a workflow more...
Oracle Applications 11i Procure to Pay: Supplier Management and Payments on-line e-learning cbt (computer based) This is the second course in a two-part series. This course provides information on how to use the Oracle Application products that map to the Procurement to Pay process. The Oracle Application products offer learners an intuitive, Internet shopping interface that enable them to independently procure goods or services from both internal and external catalogs. Learners can also manage catalog and more...
Oracle Applications 11i Order to Cash: Order Management on-line e-learning cbt (computer based) This is the first course in the Order to Cash series. It provides users with an overview of the order management module of Oracle Applications 11i. It specifically familiarizes users with booking orders and managing customers and orders. Additionally, the course teaches the benefits and implementation of various features of basic order management. more...
Microsoft FrontPage 97 Advanced on-line e-learning cbt (computer based) This course is the second of a two part series which will cover the skills necessary for the Expert User certification exam for Microsoft FrontPage 97. The unique Skill Builder instruction uses simulation, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will more...
Supporting Microsoft Windows NT 4.0 Core Technologies - Part 1 on-line e-learning cbt (computer based) This is the first course in a four-part series intended for network support professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The series imparts the skills necessary to install, configure, customize, optimize, network, more...
Implementing Directory Services in Microsoft Windows NT Server 4.0 on-line e-learning cbt (computer based) This is the first course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series enables participants to design, implement, and support the Windows NT Server network operating system in a multidomain more...
Microsoft Windows NT Server 4.0 Analysis and Optimization on-line e-learning cbt (computer based) This is the second course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a more...
Microsoft Windows NT Server 4.0 Network Analysis and Optimization - Part 1 on-line e-learning cbt (computer based) This is the third course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a more...
Microsoft Windows NT Server 4.0 Network Analysis and Optimization - Part 2 on-line e-learning cbt (computer based) This is the fourth course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a more...
Supporting Microsoft Windows NT 4.0 Cluster Server - Part 1 on-line e-learning cbt (computer based) This course is the first part of a two part series that will provide participants the knowledge to install, configure, integrate, optimize and troubleshoot clustering technologies for Microsoft Windows NT 4.0. more...
Supporting Routing and RAS for Microsoft Windows NT Server 4.0 - Part 4 on-line e-learning cbt (computer based) This course is the final part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. more...
Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 - Part 1 on-line e-learning cbt (computer based) This is the first course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. more...
Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 - Part 2 on-line e-learning cbt (computer based) This is the second course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. more...
Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 - Part 3 on-line e-learning cbt (computer based) This is the third course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. more...
Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 - Part 4 on-line e-learning cbt (computer based) This is the final course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. more...
Networking Essentials 2nd Edition - Part 2 on-line e-learning cbt (computer based) This is the second course in a four part series covering the foundation concepts of networking. This series imparts the knowledge and skills required for a foundation in current networking technology for local area networks, wide area networks and the Internetmore...
Designing Component Solutions - Part 1 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course is the first part of a two part series for IT Professionals. This series will present a practical design framework for achieving flexible, user-centric solutions built from components. more...
Microsoft Windows 2000 Network Infrastructure Administration Part 1: DHCP, DNS, and WINS on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the first course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify DHCP concepts; identify procedures to more...
Microsoft SQL Server 7.0: System Administration - Part 1 on-line e-learning cbt (computer based) This is the first course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. more...
Microsoft SQL Server 7.0: System Administration - Part 2 on-line e-learning cbt (computer based) This is the second course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. more...
Microsoft SQL Server 7.0: System Administration - Part 3 on-line e-learning cbt (computer based) This is the third course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. more...
Microsoft SQL Server 7.0: Implementing a Database - Part 1 on-line e-learning cbt (computer based) This is the first course in a five part series that will provide students with the knowledge to implement a database solution with Microsoft SQL Server 7.0. more...
Microsoft SQL Server 7.0: Implementing a Database - Part 2 on-line e-learning cbt (computer based) This is the second course in a five part series that will provide students with the knowledge to implement a database solution with Microsoft SQL Server 7.0. more...
Microsoft SQL Server 7.0: Implementing a Database - Part 3 on-line e-learning cbt (computer based) This is the third course in a five part series that will provide students with the knowledge to implement a database solution with Microsoft SQL Server 7.0. more...
Microsoft Visual InterDev 6.0: Active Server Pages and Data Access on-line e-learning cbt (computer based) This is the third course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the features of Active Server Pages (ASP); create a server script and debug the server-side script; set permissions for a more...
Microsoft Visual C++ 6.0: Designing and Implementing Applications - Part 6 on-line e-learning cbt (computer based) This is the sixth course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. more...
Microsoft Exchange Server 5.5 Concepts and Administration - Part 3 on-line e-learning cbt (computer based) This is the final course in a three part series that will provide IT professionals the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...
Microsoft Exchange Server 5.5 Design and Implementation - Part 2 on-line e-learning cbt (computer based) This is the second course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...
Microsoft Exchange Server 5.5 Design and Implementation - Part 3 on-line e-learning cbt (computer based) This is the third course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...
Microsoft Exchange Server 5.5 Design and Implementation - Part 4 on-line e-learning cbt (computer based) This is the fourth course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...
Microsoft Exchange Server 5.5 Design and Implementation - Part 5 on-line e-learning cbt (computer based) This is the fifth course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...
Microsoft Exchange Server 5.5 Design and Implementation - Part 6 on-line e-learning cbt (computer based) This is the final course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...
Introduction to Netscape Servers on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is an overview course of the eight SuiteSpot servers. Beginning with an overview of Internet Services and deploying an Internet, this course will then cover each of the eight Netscape servers with an emphasis on functions. Some basic programming interfaces will be covered for each of the servers. more...
Netscape Application Server on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course addresses a key component of the Netscape Application Platform, the Netscape Application Server (NAS), and is specifically targeted at developers who want to understand and implement this technology. This course will begin with an overview of the Server's features and then examine its capabilities and benefits. Next, developing and deploying NAS applications will be covered. Finally, more...
Enterprise JavaBeans Part 2: Implementing Session and Entity Beans on-line e-learning cbt (computer based) This second course teaches the functions of and differences between session and entity beans. It describes the life cycle for each of these beans and it teaches learners how to implement the beans in enterprise applications. more...
Process Analysis and Documentation on-line e-learning cbt (computer based) The Six Sigma DMAIC system is a roadmap that points the way to process and performance improvement. The second phase in this methodology is Measure. You cannot hope to improve processes and performance without first knowing where you are, assessing where you want to be, and then planning how to get there, while measuring progress toward the goal all along the way. In the words of an old adage, more...
The Process of Globalizing a Product or Service on-line e-learning cbt (computer based) Actually going global takes both planning and doing. In this course, you'll learn about the three major steps you need to cover to globalize a product or service. First, pick the right geographic location for your corporate goals and create a good plan for globalizing the product or service you're working with. Then "globalize" your product or service and let the world know you're open for more...
Launching Successful On-site and Virtual Teams on-line e-learning cbt (computer based) One factor that defines team success is the way in which a team is launched. Quickly moving an on-site or a virtual team into high-performance mode takes planning, strategizing, and a seamless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team more...
Facilitating On-site and Virtual Teams on-line e-learning cbt (computer based) Knowing how to facilitate maturing on-site and virtual teams is critical, because it is at this time that teams typically reach peak performance. Mature teams begin to perform independently, and it's important that the leader's role changes to that of a facilitator. This course will cover the facilitation of on-site and virtual teams as teams mature. It will introduce the development stages of more...
Conducting Effective Sales Research Meetings on-line e-learning cbt (computer based) Researching your target accounts is important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (SAS) research meetings. more...
Working with Your Customer s Key Players on-line e-learning cbt (computer based) Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts at target accounts that can become part of an more...
Gaining Access to Key Personnel at Your Target Accounts on-line e-learning cbt (computer based) In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn about gaining access to the right level at your more...
Customer Relationship Management Implementing CRM on-line e-learning cbt (computer based) Customer Relationship Management: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM. This series is intended for managers, supervisors, customer service representatives, and anyone more...
Sales Managing a Territory on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Communicating & Managing: Managing a Territory, is the eighth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the customer information you need to record, list the steps in drawing up a calling cycle, and sequence the steps involved in routing and scheduling calls. The PrimeSales curriculum engages sales professionals in a top-down roll-out more...
Customer Relationship Management Fundamentals of CRM on-line e-learning cbt (computer based) Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the more...
The Oil and Gas Industry Overview Version 2 on-line e-learning cbt (computer based) Has there ever been a more flourishing time in the history of the oil and gas industry? The continued growth in demand and an industry struggling to meet this voracious demand have pushed oil prices to an all-time high. Big oil companies, even while investing heavily in exploration, technology, operational improvement, and research and development, are still left with huge surpluses in an industry more...
The Pharmaceutical Industry Overview Version 2 on-line e-learning cbt (computer based) Billions of people around the world depend on the pharmaceutical industry to help them live longer, healthier, and happier lives. However, the pharmaceutical industry is continually tasked with alleviating its own ailments, including slow growth and declining profitability owing to pricing, safety, marketing and regulatory issues. In order for companies to remain competitive in a highly regulated more...
The Food and Beverage Industry Overview Version 2 on-line e-learning cbt (computer based) The discovery of a new dish does more for human happiness than the discovery of a new star, says Anthelme Brillat-Savarin in his famous work, The Physiology of Taste. However, when leading food and beverage manufacturers introduce more than 15,000 new products every year with an average success rate of only 25 , such happiness can be fleeting. Few industries have as much pressure placed upon them more...
The Banking Industry Overview Version 2 on-line e-learning cbt (computer based) Can you imagine a world without banks? In the past, banks focused on loans and deposits, debits, and credits. Now, due to dramatic changes in the world economy, banking is a far more complex business. On a daily basis, the industry must deal with margin pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash more...
Completing Inbound Sales Calls on-line e-learning cbt (computer based) Everything you do in an inbound sales call leads up to the completion of the sale. A successful inside sales consultant knows how to keep a customer's attention all the way through the close of the sale. In this course, you will learn the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for qualifying a sales opportunity. You will also more...
ITIL Service Level and Capacity Management on-line e-learning cbt (computer based) IT service can be a balancing act. For example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way. The delivery and support of IT services more...
ITIL Problem and Change Management on-line e-learning cbt (computer based) Every information technology (IT) system suffers unexpected problems and errors. These unexpected interruptions can be extremely costly in terms of lost productivity and lost customer satisfaction. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve more...
ITIL Continuity and Availability Management on-line e-learning cbt (computer based) American businesses have had to face many disasters since the onset of the new millennium. There have been fires, hurricanes, tornadoes, floods, large-scale power outages, terrorist attacks, and damaging computer viruses, just to name a few. As businesses become more dependent on IT services, disasters such as these can disable or even ruin companies in the blink of an eye. The delivery and more...
Technical Support Agent Survival Skills on-line e-learning cbt (computer based) Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the more...
Professional Skills for Customer Service Agents on-line e-learning cbt (computer based) As a customer service agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering more...
Cross-selling in a Customer Service Call on-line e-learning cbt (computer based) If there's one advantage most companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers. As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing more...
Bridge The Expectations Gap on-line e-learning cbt (computer based) You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how more...
Making Team Decisions Decide Through Silent Voting on-line e-learning cbt (computer based) This course describes the Nominal Group technique of silent voting with limited discussion as a means to gain consensus on sensitive and controversial topics. Professionals who want to collaborate more effectively within a group. more...
Making Team Decisions Merge Team Opinions on-line e-learning cbt (computer based) This course describes the Delphi technique of anonymous voting and elimination to obtain majority consensus. Professionals who want to collaborate more effectively within a group. more...
Making Team Decisions Organize Team Consensus on-line e-learning cbt (computer based) This course describes the Consensus Card technique that relies on visual aids to quickly identify the best options for resolving complicated decisions. Professionals who want to collaborate more effectively within a group. more...
Making Team Decisions Choose Between Alternatives on-line e-learning cbt (computer based) This course describes the Paired Choice technique of comparing several alternatives to select a single solution in a quick, efficient manner. Professionals who want to collaborate more effectively within a group. more...
Making Team Decisions Rank Choices by Criteria on-line e-learning cbt (computer based) This course describes the Criteria Rating method of weighted rankings to identify and balance decision criteria. Professionals who want to collaborate more effectively within a group. more...
The Call Center Industry on-line e-learning cbt (computer based) When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts: more...
A Workable Solution for Internal Clients on-line e-learning cbt (computer based) One of the many challenges of working as an internal consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You more...
Internal Consulting Skills on-line e-learning cbt (computer based) What skills do you need to be a successful internal consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your more...
Managing the Quality of the Customer Support Service Center on-line e-learning cbt (computer based) Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident more...
Management Tools and Metrics on-line e-learning cbt (computer based) Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is more...
The Technical Professional as Internal Consultant on-line e-learning cbt (computer based) Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the more...
Project Leadership Communicating Within a Project Team on-line e-learning cbt (computer based) Project Leadership: Communicating Within a Project Team covers how to promote team communication, why communication fails, and the types of communication styles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders more...
Implementing Project Human Resource Management on-line e-learning cbt (computer based) Most project managers have experienced the synergy of a well-functioning project team. When such a team exists, a project seems to run itself. A few of the secrets to a project's success include building a project team through obtaining the necessary human resources, developing team competencies, and monitoring performance to boost project performance. Project Human Resource Management is more...
Introduction to IT Project Management on-line e-learning cbt (computer based) Do you want to increase your effectiveness as a leader in project management? Are you unsure of the key skills needed for managing an information technology (IT) project? As you proceed through this "Introduction to IT Project Management" course in the "Project Management for IT Professionals" series, you will gain valuable insight into project management with a special focus on managing IT more...
Managing the Execution and Control of IT Projects on-line e-learning cbt (computer based) Did you know that the average IT project has cost overruns of nearly 200 percent, and that almost 30 percent of all IT projects fail? Why do you think IT projects are so vulnerable to cost overruns and failure? How can you ensure that your project does not end up as one of these statistics? You can avoid being a statistic by managing project scope, cost, and scheduling. As you go through this more...
Managing Efficiencies of IT Projects on-line e-learning cbt (computer based) Are you delivering quality application systems? Do you know how you can ensure that your projects deliver value to your organization? The key to delivering value is "process." Organizations are becoming more aware of the importance of following the same process for each project. In this course, you will learn how to converge methodologies with other project management techniques and process more...
Advanced Project Management Setting Up a Project Office on-line e-learning cbt (computer based) In Advanced Project Management: Setting Up a Project Office, you will learn terms associated with project office and the different functions a project office can fulfill. You will also learn how an organization can determine the need for, plan, and implement a project office. Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple more...
Advanced Project Management Portfolio Management on-line e-learning cbt (computer based) In Advanced Project Management: Portfolio Management, you will learn the functions of portfolio management, the types of portfolios, and how to select and prioritize projects. You will also learn ways to maintain a balanced portfolio and track and allocate resources. Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and more...
Project Management Project Cost on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Planning Project Costs, is the fifth of eight courses in this curriculum. After the completion of this course you will be able to sequence the steps involved in creating a personnel resources matrix, identify three strategies for estimating project costs and list the steps in creating a budget. The Prime-Project Management Fundamentals curriculum provides the foundation for the more...
Working with Difficult People Cope With Continued Conflict on-line e-learning cbt (computer based) .... After the completion of this course you will be able to sequence the steps of a conflict resolution effort, select the most appropriate action to handle a difficult situation, based on the specific circumstances and identify options available to you if you are unable to resolve an issue. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to more...
Moving Past Conflict Negotiate for Resolution on-line e-learning cbt (computer based) Moving Past Conflict: Negotiate for Resolution, is the second of eleven courses in this curriculum. After the completion of this course you will be able to recognize the importance and nature of negotiation, sequence the stages in the negotiation game and identify the rules for negotiating with a variety of players. The Negotiation Strategies curriculum helps today's busy professional identify and more...
Critical Thinking Skills for Managing on-line e-learning cbt (computer based) Rational decision making is linear and is what you do when you put your facts in order. Intuition is looking at those facts and trying to see a pattern-and the patterns aren't always evident because the patterns aren't always linear. The two together are an extremely powerful combination. Joel Kurtzman, President, Kurtzman Associates and former editor, Harvard Business Review. The Critical more...
Personal Accountability Working for Your Inner Boss on-line e-learning cbt (computer based) Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform more...
Self-empowerment Managing from Within on-line e-learning cbt (computer based) Have you ever thought that you could be the best boss you've ever had? By developing attitudes and skills that empower you, you can manage from within and become your own best boss. Self-empowerment is the process of taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. As an empowered employee, you will be driven by ownership, initiative, and more...
Developing a Positive Attitude on-line e-learning cbt (computer based) ...n a situation, being realistic about possibilities and consequences, and having the courage to believe that you can succeed. It isn't always easy to be positive. You may feel that the odds are stacked against you, or you may find it hard to cope with the difficult and challenging situations that you find yourself in. Taking action to develop a positive attitude involves examining how you more...
Coping with Criticism and Feedback on-line e-learning cbt (computer based) We all need feedback so that we can learn and improve. What we often get is criticism, or feedback given to us in such a way that we feel defensive or angry. When your emotions get involved, it is difficult to be objective and to use the feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with more...
Giving Feedback A Manager s Guide on-line e-learning cbt (computer based) The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the more...
E-mail and Organizational Communication on-line e-learning cbt (computer based) E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success. The target is individuals who use e-mail for more...
The Process of Interpersonal Communications on-line e-learning cbt (computer based) It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of you