Online Serve eLearning - Training Resources

OSHA - 30 Hour Construction Outreach Training Program - Online ... a copy of OSHA Standards for Construction. The book will serve as an invaluable resource for referencing OSHA standards that have been covered in this course, as well as researching regulations or standards that could help in establishing a safer workplace. After completing the course, you will receive a certificate for 30 Hour Outreach training. A 30 Hour Outreach certificate card will  more...

Win2000 Dir Serve Man Optimizing Active Dir Components This course provides an explanation of Active Directory components and how to best manage these components. First, you will learn about the different types of user accounts in Windows 2000, and how to create and manage local and domain user accounts. Next, you will learn how to locate, move and control access to Active Directory objects, as well as how to manage permission inheritance between  more...

Relationship Management Building the Client Relationship ...e of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn how to create and conduct an effective needs assessment and how to turn this needs assessment into a shared vision with your client. You will also learn specific action items to help you build trust with a client, which will enable you to become a coach and ultimately  more...

Relationship Management Preparing the Client Relationship ...e of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what specific roles you must fulfill to become a client's trusted advisor and how your emotional  more...

Information Technology IT Industry Overview Version 1 ...ers are evaluating IT purchases in light of how they will serve strategic business needs and fulfill more fully defined processes and architectures. This reflects a fundamental change for the business IT industry, which affects and blurs the line between all segments including hardware, software, data, applications, and communications platforms. At the same time, this change offers numerous  more...

Organizational Scope of Critical Thinking ... complex environment systems are necessary, but they must serve an organization rather than become its masters. This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid this  more...

Master Budgets ...be used to predict the future success of your company and serve as a overall plan to indicate in which direction your company should grow. Individuals who require knowledge of the basics of accounting, who are starting a business or interested in becoming a partner, who are learning to manage the accounting activities of a business, and who need to review accounting principles and procedures.  more...

Six Sigma Listening to the Voice of the Customer Let the buyer beware. That old business maxim of caveat emptor once struck fear in the hearts of many wary consumers. Now there's a new reality: Competition for consumer attention is intense across all industries and markets, so now it's the company itself which is being admonished to beware. That means businesses should be looking for the best way to gauge what its customers really need and want.  more...

A Manager s Introduction to Business Law ...een business ethics and law is explained and how managers serve as vital role models for demonstrating ethical business practices. This course also presents the basis and structure of the U.S. legal system and introduces relevant areas of business regulation. It outlines management's legal responsibilities and presents practical strategies for researching legal resources, for supporting legal  more...

CCNT Broadband Technologies v6 0 Part 3 This course teaches ATM and SMDS. It also covers DSL and wireless broadband and VPN technology including VPN security. Candidates work in the data and telecommunications industries and are preparing for the Broadband Technologies module of the CCNT exam. Typical job roles include Telecommunications Technicians, Data/Internet/Telecommunications Professionals. Average computer literacy is desirable.  more...

Laboratory Safety ...strial, clinical, or academic laboratory setting. It will serve to educate the laboratory employee to diverse safety and health concerns related to their job. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify general requirements of the Laboratory Safety Standard recognize the importance of a Chemical Hygiene Plan in your  more...

Excellence in Service: Working with Upset Customers In Excellence in Service: Working with Upset Customers, you will learn how to successfully serve upset customers, calm upset customers, and deal with abusive customers. In addition, you will learn how to control your own emotions and reduce your level of stress.  more...

The Professional Teller: Providing Customer Service The Professional Teller: Providing Customer Service offers the student an overview of the customer service process and how it affects relationships with customers. The program also covers how to understand the needs of angry customers, as well as how to serve them using a process designed specifically for serving angry customers. In addition, the program instructs the student how to use verbal and  more...

Project Management: The Fundamentals ...serve as the foundation of project management training. Students learn how projects are initiated, how project and product management differ, and the five project management process groups. In addition, students will gain an understanding of the environmental and socioeconomic issues that affect projects and how they are managed. This program also features project organizational structures, how  more...

Visual Basic 6 Introduction Part I This course introduces the Rapid Application Development environment of Visual Basic 6.0. The student will become familiar with the Visual Basic design environment and will be introduced to the development of Windows applications. Programming fundamentals are covered including a discussion of variables and subroutines procedures and functions number and string manipulation and control-of-flow  more...

Call Center Management: Managing an Inbound Call Center Call Center Management: Managing an Inbound Call Center gives the student an overview of inbound call centers managerial roles and technologies that affect call centers. The program also gives the student guidelines for establishing a call center as well as things to remember when establishing the call center. Learning the material in this program the student will be able to establish a call  more...

Introduction to Uncertainty Concepts UNC101 - Introduction to Uncertainty Concepts. The purpose of this class is to serve as a introduction to the concept of uncertainty, and a foundation upon which the remaining uncertainty courses at LearningMeasure.com are based.  more...

Introduction to the decibel (dB) ...er or have at least a BS in a technical field, this could serve as a review or reference. This course is primarily for technicians or interested persons who do not have a background in electronics, so that they can function in test environments that utilize measurements of and calculations involving decibels. This course, however, is a prerequisite for some of the courses that require  more...

Nonwoven Fabrics Technology http://www. technologyed. com/ courses/ c127/ index. php Nonwovens are all around us- from absorbent wipes to landscape materials. This platform of fabric materials, which evolved out of the textile industry, requires no knitting or weaving. These materials are made from long fibers, bonded together by chemical, mechanical, heat or solvent treatment, and serve markets such as hygiene, medical,  more...

NET Tuning Debugging and Optimization ....NET Web Forms, Web services, and XML. The case study can serve as an effective vehicle for review or gaining exposure to these technologies, and so can be suitable for project leaders and architects who need a good understanding of .NET but may not have the time to take a complete curriculum of courses. This course is practical, with many example program that demonstrate effective  more...