Lessons on Service DVD - Training Resources

V1-Fundamentals of Telecom 1 ...hed Telephone Network (PSTN) and Plain Ordinary Telephone Service (POTS). Wea ™ll begin with the basics of telephony: loops, trunks, circuits, analog, the voiceband... fundamentals that are key to understanding of newer technologies and services. To complete the picture, we take a practical journey through different types of equipment. We'll review switches, PBXs, Centrex,  more...

V4-Understanding Networking 1 ...ge, understanding packet networks and bandwidth on demand services from telecommunication service providers. After understanding the core concepts, including virtual circuits, we use the grand-daddy of packet services, X. 25 to explain jargon: connection-oriented vs. connectionless and reliable vs. unreliable packet networks. Then we progress through technologies: Frame Relay, ATM and finish  more...

V9-Understanding Voice over IP 2 Teracoma ™s Understanding VoIP is a comprehensive set of multimedia video courses on DVD designed for those needing to get up to speed on and understand Voice over IP technologies, buzzwords, jargon and mainstream solutions, and importantly, the ideas and fundamental concepts underlying VoIP, independent of any particular vendora ™s viewpointa knowledge you cana ™t get reading  more...

THE WILLIE FACTOR: How to Be Extraordinary in Sales and Service (Joel Weldon) When a typical taxi ride from the airport to a hotel turns out to be everything but ordinary, Joel Weldon discovers an amazing man who redefines what it means to sell and serve. Buckle your seat belt and get ready for a fascinating journey, as Joel helps you relive the adventures of Willie, and the amazing difference that anyone can make, when they have passion for their work, and pride in  more...

CREATING CUSTOMERS FOR LIFE: Innovative Ideas for Boosting Sales and Outsmarting the Competition (Michael Wickett) This exciting and idea loaded seminar is Michael Wickett s best sales training program ever. He delivers practical and powerful strategies for connecting with customers at a deeper level through questions, listening, and communication excellence. He ll show you that the method and order in which you ask questions have a direct relation to how much the customer likes you. He ll also share creative  more...

WOULD YOU DO BUSINESS WITH YOU?: How to Get, Keep, & Wow Customers in a Competitive Market (Jane Handly) ...s a speaker, trainer & consultant in the area of customer service & retention. She teaches practical ideas on exceeding expectations, handling difficult situations, increasing internal team work, boosting sales and much more. As dynamic as she is down to earth, her unique style captivates and motivates people to go the extra mile to wow their customers. Starting out as a graduate of Wake  more...

THE MASTERSTREAM METHOD: Precision Sales & Management Tools for Dramatically Increasing Productivity (T Falcon Napier) ...ram is highly recommended for anyone selling a product or service with an inherent level of tension - Financial Services, Insurance, Alarm Systems, Real Estate, or any other product or service where the buyer feels a certain level of risk. Napier s insights are innovative, logical, and right on target. T Falcon Napier is the creator of MasterStream, a practical and innovative method for  more...

MAKE MY LIFE EASIER: What the 21st Century Customer Really Wants (Warren Greshes) ...hing they sell. And it's not just value ... It's quality, service, convenience, and value. Get ready for a dynamic program featuring award winning speaker, Warren Greshes. His inspiring stories and motivating philosophies help instill new levels of commitment towards excellence. He delivers over 70 talks a year to corporations and associations throughout the world, and his energetic,  more...