Instructor Led Service Training - Training Resources

Fundamentals for Business Analysts Siebel 80 ...uch as Siebel Sales, Siebel Call Center, and Siebel Field Service. Students also explore Siebel automation options, such as Siebel Workflow, Assignment Manager, and Task UI. All of this exploration is reinforced with hands-on exercises with Siebel applications. The second dimension, depth, is provided in the last three days of technical training, which provides business analysts knowledge  more...

L'Obel Certified Flex Training in Bangalore ...ng data with a custom event Retrieving XML Data with HTTPService Retrieving XML data at runtime Handling results using data bindings Retrieving data at runtime with HTTPService Handling results using an event handler Handling faults Making HTTP requests to different domains Looping Through Data Understanding the Repeater component Using dataProvider data in repeated controls  more...

L'Obel Certified Business Objects BO Training ...ts XI (XI 3. 1 is the latest version) * common services simplifying deployment and management of BI tools * reporting * query and analysis allows for self-service reporting. * Enterprise Information Management (EIM) integrates and improves data to create a trusted foundation for business decisions. Creates a basis for querying and analysis through ETL or  more...

L'Obel Certified Informatica Training ...ant/ Specialist. Informatica provides data integration services for various businesses, industries and government organizations, including telecommunications, health care, insurance, and financial services. The Informatica product support various enterprise-wide data integration and data quality solutions including data warehousing, data migration, data consolidation, data  more...

Oracle CRM ...damentals 4 Days 11i Contract Fundamentals 3 Days 11i Service Request Fundamentals 4 Days http://www. iwarelogic. com/ course_catalog. htm#CRM Oracle CRM Oracle 11i CRM Course Title Duration 11i eBusiness Suite Essentials for Implementers 2 Days 11i Sales Fundamentals 4 Days 11i Marketing Fundamentals 4 Days 11i Contract Fundamentals 3 Days 11i Service Request  more...

8-Hour HAZWOPER Open Enrollment Seminar The 8-Hour HAZWOPER Annual Refresher Seminar provides OSHA required annual refresher training for employees who have completed the initial 24 or 40-Hour HAZWOPER course. Mandated training can be found in 29 CFR1910. 120. Workers attending this course will cover changes in related regulations, several class safety activities, a mock dress-out, health and safety procedures, and personnel  more...

ISO 20000 Foundation ... wide standard / baseline / common reference point for IT Service Management. It provides an assessment framework and specification that has been a globally recognized standard for evaluating IT service management processes. The standard defines a comprehensive and closely related set of service management processes and comprises of two parts: 1. ISO/ IEC 20000-1: Specification for  more...

ITIL V2-V3 Service Manager Bridge ...ge the gap between the ITIL Managera s Certificate in IT Service Management and the ITIL Expert in IT Service Management. This course is only intended for those holding a valid ITIL Managera s Certificate in IT Service Management based ITIL versions 1 and 2. ITIL considered as the de facto standard for managing a business focused, cost effective IT organization, the ITIL framework was  more...

ITIL V2 Service Manager ... support the optimization of those processes. The ITIL Service Manager Training course consists of two training blocks in which the theory is considered in more detail and the practical implementation is discussed and practiced with case studies. The ITIL Service Manager is one of the industrya s most rigorous and sought after designations. The certification attached to this course  more...

ITIL V3 Foundation ...Service Management, developed by OGC and supported by publications, qualifications and an international user group. The course will guide the design, development and use of training materials as well as training aimed at raising individuala s understanding of, and competence in, IT Service Management as described in the 1. ITIL Service Strategy, 2. ITIL Service Design, 3.  more...

SAP EP Training SAP Enterprise Portals - Enterprise Portals SAP Enterprise Portal (EP) offers users role-specific, Web-based and secure access to all relevant information, applications and services.  more...

Telephone Skills Training This programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business. In one action-packed day, you'll learn: Professional answering Quality call transferring Excellent message taking The deadly sins of telephone behaviour Voice control Handling nerves on the  more...

Spanish 8-Hour HAZWOPER-Open Enrollment Seminar The 8-Hour HAZWOPER Annual Refresher Seminar-Spanish provides OSHA required annual refresher training for employees who have completed the initial 24 or 40-Hour HAZWOPER course. Mandated training can be found in 29 CFR1910.120. Workers attending this course will cover changes in related regulations, several class safety activities, a mock dress-out, health and safety procedures, and  more...

Tools for a Stronger Team - An LTI Partnership with Habitat for Humanity LTI has teamed with Habitat for Humanity of Wake County to bring you this opportunity for your team to not only give back to the community but also gain valuable skills that will help you work more effectively together. On the Habitat worksite, participants will learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team.  more...

Customer Service Course ...Service Training Course is for people on the front line of customer service, whether face to face or over the phone. The training is designed to help you handle difficult customers and situations and to make the most of every customer contact. The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and feel confident in any  more...

Customer Service Skills Training ...Service Training Course is for people on the front line of customer service, whether face to face or over the phone. The training is designed to help you handle difficult customers and situations and to make the most of every customer contact. The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and feel confident in any  more...

Business Selling and Pitching Course ... the quality of the people that represent your product or service. Ultimately a prospects decision is based on their perception of the total package that you have to offer. Your chances of getting the work are greatest when your pitch demonstrates the unique attributes of your product or service combined with the key qualities of you and your team. This workshop is aimed at increasing  more...

Business Selling and Pitching Skills Training ... the quality of the people that represent your product or service. Ultimately a prospects decision is based on their perception of the total package that you have to offer. Your chances of getting the work are greatest when your pitch demonstrates the unique attributes of your product or service combined with the key qualities of you and your team. This workshop is aimed at increasing  more...

Response to Redundancy Job seekers or those facing redundancy and who can meet the following criteria are entitled to FREE training and support through the Response to Redundancy programme. If you: Live or currently work in the SE Region of UK (Berkshire, Hampshire, Sussex, Surrey, Kent, Buckinghamshire) Are over 19 years of age Have recently been or are under notice of redundancy Been unemployed for less than 6  more...

Speak with Confidence. Free Your Voice. Presentation Skills Training. Brighton & Hove, East Sussex, BN. September 24th SPEAKING WITH CONFIDENCE & FREEING YOUR VOICE Hove. Sunday 24th September 2006. Developing personal presence Voice-work and centering techniques Structuring your thoughts Reading your audience Alexander Technique "Novice" presenters especially welcome! VENUES - 26 Ventnor Villas, Hove , BN3 3DE TIMES - Workshops run from 11am until 4. 30pm COST & BOOKING - 49 per workshop  more...

Beyond Customer Satisfaction To Customer Value ...m, you will be able to: Outline the Value of Customer Service & Satisfaction Draft a personal Vision Statement that will ensure a customer focus Create a model to identify internal and external customer & supplier requirements Discuss measurements to define and improve current customer satisfaction levels Understand the importance of customer responsiveness Create a personal  more...

Lean Six Sigma Green Belt Training This is the preferred course of those interested in how Lean and Six Sigma can be applied to their organization as well as those who wish gain the basic skills necessary to run Six Sigma projects. Green Belts are the primary link between your organization and your customer. The most widely used tools and applications of Lean and Six Sigma are introduced. Participants in this course are  more...

Lean Six Sigma Yellow Belt Training The course is a Six Sigma team member training and highlights the basics of Lean Six Sigma and is targeted to a wide audience of team members who need familiarity with the overall process and the basic process improvement tools. It is designed to provide a broad understanding of the Lean Six Sigma improvement methodology, concepts, and language, along with a complete toolbox of basic process  more...

Design of Experiments - DOE Design of Experiments (DOE) The Design of experiments is the backbone of any product design as well as any process/product improvement efforts. Successful companies today use design of experiments to do market research, product development, manufacturing, and to resolve quality-reliability/ customer service issues. Design of experiments is the common sense to a good business.  more...

Design of Experiments DOE for Six Sigma Design of Experiments (DOE) for Six Sigma The Design of experiments is the backbone of any product design as well as any process/product improvement efforts. Successful companies today use design of experiments to do market research, product development, manufacturing, and to resolve quality-reliability/ customer service issues. Design of experiments is the common sense to a good business.  more...

Design for Six Sigma - DFSS Green Belt ...or companies that would like to develop a new product or service that is defect free. DFSS could also be used as a result of a Six Sigma project in that the project is ended because Six Sigma improvement process is not suitable to overcome fundamental design issues. DFSS combines many of the tools that are used in Lean and Six Sigma and integrates other tools such as VOC (voice of the  more...

Design for Six Sigma - DFSS Black Belt ...or companies that would like to develop a new product or service that is defect free. DFSS could also be used as a result of a Six Sigma project in that the project is ended because Six Sigma improvement process is not suitable to overcome fundamental design issues. DFSS combines many of the tools that are used in Lean and Six Sigma and integrates other tools such as VOC (voice of the  more...

Adobe In Design ... - Printing With Transparency Preparing For Handoff to A Service Provider - Commercial Printing Overview - Printing - Packaging Files Creating Acrobat PDF Files - PDF Files For The Web - PDF Style - PDF Files For Printing Importing and Editing Text - Flowing Text - Working With Styles - Showing Hidden Characters - Threading Text - Changing The Number Of Columns - Creating And  more...

Adobe Acrobat ...of choice for sending pre-press documents to remote print service providers. It offers one of the best ways of publishing and distributing documents of any kind on a corporate intranet, the World Wide Web, E-Mail or CD-ROM. You can onvert static documents to interactive ones by creating hyperlinks and bookmarks to allow navigation within a document, between documents, and the web.  more...

Off-site Training ITIL Training India Off-site ITIL Trainings are customized as per client's requirements. Offsite trainings is the best tool for cost effective, excellent training solution. Contact Vyom Labs to know more. We conduct following trainings under Off-site offerings: 1. ITIL V3 Foundation's 2. ISO 20000 / SQM Foundation's 3. IT Service Manager's / IT Service Management 4. ITIL V3 Intermediate: Service Operation  more...

Offsite Training ITIL Training India Offsite ITIL Trainings are customized as per client's requirements. Offsite trainings is the best tool for cost effective, excellent training solution. Contact Vyom Labs to know more. We conduct following trainings under Offsite offerings: 1. ITIL V3 Foundation's 2. ISO 20000 / SQM Foundation's 3. IT Service Manager's / IT Service Management 4. ITIL V3 Intermediate: Service Operation  more...

ITIL V3 Foundation Training, Accredited ...Service Strategy (SS) (Business Perspective book of V2) * Service Design (SD) (Combination of Application Management and Service Delivery) * Service Transition (ST) (Handling the transition phase a Change and Release Management) * Service Operation (SO) (Mix of ICT Infrastructure Management, Application Management & Service Support as per ITIL V2) * Continual Service  more...

ITIL V2-V3 Foundations Bridging ITIL V2 - V3 Foundation Bridge Prepare for and take the ITIL v3 Foundation Bridging Certification Exam Evaluate new content in ITIL v3 and identify the benefits of ITIL v3 implementation Identify the primary differences between ITIL v2 and ITIL v3 Explain the business objectives for each phase of the ITIL v3 Service Lifecycle Assess the main principles and models of ITIL v3 Service  more...

Accredited ITIL V2 Foundations ...Service Management (ITIL V2 Foundation) Information Technology is recognized as a critical enabler and key differentiators for business success today. CEOs, CIOs, CTOs and senior management are concerned about optimizing their IT investments and improving the effectiveness and efficiency of their IT resources to support business requirements. Training Highlights * Introduction  more...

Accredited IT Service Managers Training & Certification ...Service Management is aimed at * Managers and consultants in IT Service Management; * Managers and staff those who are involved in implementing ITIL or advising on ITIL. Our instructors draw upon ITIL's Service Delivery and Service Support publications. ITIL knowledge, experience and newly acquired insight are each applied and tested through various case studies allowing  more...

ITIL Intermediate Service Transition ...Service Transition Lifecycle Module This 3-day ITIL v3 Intermediate a Service Transition course immerses students in the overall concepts, processes, policies, and methods associated with the Service Transition phase of the Service Lifecycle. The main focus areas include Service Transition purpose, principles, processes, activities, functions, technology, and implementation considerations.  more...

ITIL Intermediate Service Operation ...Service Operation Lifecycle Module This 3-day ITIL v3 Intermediate a Service Operation course immerses students in the overall concepts, processes, policies, and methods associated with the Service Operation phase of the Service Lifecycle. The main focus areas include Service Operation purpose, principles, processes, activities, functions, technology, and implementation considerations.  more...

ISO 20000 SQM ...Service Quality Management : The Foundation Certificate in Service Quality Management will be supplementary to the ITIL Foundation Certificate in IT Service Management and both together are meant to become the required background for professionals working for an ISO/ IEC 20000 certified IT service provider. iso 20000, sqm, foundation certificate, iec 20000, itil, it service management,  more...

AT&T Diploma for Agents ...s has created new avenues for companies to provide better service to customers by leveraging the interaction of customer calls with the company s customer databases providing access to rich customer data helping the call center agent provide better support to the customer. Exploring this flourishing industry, we will take you through a thorough tour introducing the world, concepts, philosophy,  more...

Workforce management ...tilizing accurate staffing figures every hour to maximize service and minimize cost. It is one of the most important planning and management functions of a call center manager or a supervisor. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand workforce management and impact of poor WFM. Increase your value to the  more...

Performance Management ...ganization, a department, processes to build a product or service, employees. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the aims of performance management. Identify acceptable standards of performance. Conduct effective reviews of performance. Set SMART objectives. Manage the performance  more...

Foundation of Customer Service Program ...service is a requirement in today's business environment. This program is a comprehensive program that provides a strong foundation of skills and knowledge to succeed in the customer service industry. We will highlight various knowledge areas which cover evolution of customer service, value of customer service, reasons and impacts of bad service, dimensions of quality customer service, quality  more...

AT&T Certification for Managers The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

AT&T Certification for Supervisors The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

AT&T Certificate for Call Center Team Leaders The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

AT&T College of Call Center Excellence For Agents The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve  more...

Inbound Skills Program ...been able to: Recognize Fundamental inbound customer service skills. Understand difference between Call flow and Call customization. Master Listening skills. Empowering listening level & techniques. Understand the basic speaking components. Identify the power of voice. Recognize the importance of creating good impression. Understand elements of Greeting  more...

Customer Service ...service is the basis for sustained increases organisational success. This course will enable participants to meet the ever-increasing needs of their customers, and can be developed from a range of modules to meet your exact requirements. The course will use a range of relevant, powerful and motivating activities that draw on participants own experiences and generate ideas to make improvements  more...

Negotiation Skills ...alf of their company, or for anyone required to provide a service for their colleagues, whilst wishing to be assertive about their own needs. "Very interesting and well presented. Consideration of negotiation techniques will be taken into account in future" "All of course was useful especially identifying the stages in negotiation, resolving difficult situations and the practice session at  more...

Introduction to Java Enterprise Edition JEE 4 Day Course Description This intense four-day course teaches Java programmers how to develop enterprise applications using the ease of development features introduced in Java EE 5. Students will learn how to create dynamic web applications with JSP, Java Servlets, JSTL, and JSF. They will use JAX-WS to develop SOAP based web services. Students will learn about session and message-driven EJBs, as  more...

Introduction to Service Oriented Architecture SOAs ...rticipant with a high-level comprehensive overview of the Service-Oriented Architecture (SOA) and business integration components of the eCommerce environment. This briefing will focus on the concept and role of the SOA surroundings in the corporate environment, integration of Web services, architecture of the Enterprise Service Bus, routing of SOA messages, event driven processing, business  more...

ServSafe Food Safety Class for Spanish Speakers This 2 Day ServSafe food safety and sanitation class is just for Spanish speakers and meets the NC requirements to qualify for the 2 point food safety training bonus on food service health inspections. NC currently requires 12 class contact hours and passsing of the ServSafe exam. Pre-registration and a ServSafe Essentials 5th Edition book & exam answer sheet is required. The class runs from 8:  more...

Winning Over Stubborn Clients If you are like most sales professionals you are always looking for ways to overcome customer objections and close the sale. This workshop will help you plan, prepare and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter and improve your batting average at closing the sale.  more...

Adobe Photoshop CS3 Extended - Two Day Bespoke Training Course Adobe Photoshop CS3 Extended is the ultimate image editing application providing extra features over the normal Photoshop CS3 application used by the majority of design professionals throughout the world. Photoshop CS3 offers incredible creative freedom both in terms of manipulating exisiting images, creating new art work, and integrating all design elements. Photoshop CS3 also supports vector  more...

Adobe Dreamweaver CS3 - One Day Introduction training Dreamweaver CS3 is the latest incarnation of the leading web development and site management application previously known under the Macromedia branding. Its powerful tools allow you to build and manage great web sites all through an intuitive graphical user interface. It integrates perfectly with Adobe's other leading applications like Flash and Photoshop and respects all the latest internet  more...

Adobe Creative Suite Design Introduction Masterclass - London This course is a comprehensive scheduled introduction to the CS3 design applications of Photoshop CS3, InDesign CS3, Illustrator CS3 and Adobe Bridge offered as a 5 day Masterclass course. Delegates will be trained how to use Adobe Photoshop CS3 tools for painting, retouching, and enhancing images. In addition, you will be able to work with layers and layer selections. You'll be able to utilise  more...

Adobe InDesign CS3 for QuarkXPress users Two Day Training Course Adobe InDesign CS3 is the page layout application of choice for many users. It contains a host of advanced text, colour, print and layout features not found in any other application that can be applied to text and objects It also boasts an interface similar to Adobe s other leading design applications and so is intuitive for users of these applications. Further, Adobe InDesign CS3 integrates  more...

Adobe Dreamweaver CS3 - One Day Intermediate training Dreamweaver CS3 is the latest incarnation of the leading web development and site management application previously known under the Macromedia branding. Its powerful tools allow you to build and manage great web sites all through an intuitive graphical user interface. It integrates perfectly with Adobe's other leading applications like Flash and Photoshop and respects all the latest internet  more...

Adobe InDesign CS3 - One Day Intermediate training Course Adobe InDesign CS3 is the page layout application of choice for many users. It contains a host of advanced text, colour, print and layout features not found in any other application that can be applied to text and objects It also boasts an interface similar to Adobe s other leading design applications and so is intuitive for users of these applications. Further, Adobe InDesign CS3 integrates  more...

Adobe Illustrator CS3 - One Day Introduction training Adobe Illustrator CS3 is the latest version of Adobe's industry standard vector-based illustrating tool and with the likely demise of Freehand it looks set to retain its crown for some time. It is used by graphic designers throughout the world to create a vast variety of different media including illustrations, package designs, leaflets & flyers, web graphics & animations, notice boards,  more...

Adobe InDesign CS3 - Two Day Intermediate training Course Adobe InDesign CS3 is the page layout application of choice for many users. It contains a host of advanced text, colour, print and layout features not found in any other application that can be applied to text and objects It also boasts an interface similar to Adobe s other leading design applications and so is intuitive for users of these applications. Further, Adobe InDesign CS3 integrates  more...

Adobe InDesign CS3 - Two Day Introduction Training Course Adobe InDesign CS3 is the page layout application of choice for many users. It contains a host of advanced text, colour, print and layout features not found in any other application that can be applied to text and objects It also boasts an interface similar to Adobe s other leading design applications and so is intuitive for users of these applications. Further, Adobe InDesign CS3 integrates  more...

Adobe InDesign CS3 for QuarkXPress users One Day Training Course Adobe InDesign CS3 is the page layout application of choice for many users. It contains a host of advanced text, colour, print and layout features not found in any other application that can be applied to text and objects It also boasts an interface similar to Adobe s other leading design applications and so is intuitive for users of these applications. Further, Adobe InDesign CS3 integrates  more...

Adobe Dreamweaver CS3 - Two Day Introduction training Dreamweaver CS3 is the latest incarnation of the leading web development and site management application previously known under the Macromedia branding. Its powerful tools allow you to build and manage great web sites all through an intuitive graphical user interface. It integrates perfectly with Adobe's other leading applications like Flash and Photoshop and respects all the latest internet  more...

Adobe Flash CS3 - Two Day Introduction training Adobe Flash CS3 is now a web standard and the only widely distributed technology for integrating vector graphics and animation into web sites. This combination of design and animation tools is complimented by a strong development environment that allows programmers to create highly interactive database driven technologies. Adobe Flash CS3 sees the arrival of a host of exciting new features,  more...

Adobe Flash CS3 - One Day Introduction training ...ining is available for the whole UK. -Free email support service for 3 months after course. -We get consistently good feedback from our clients. In this one day beginners course, we focus on using Adobe Flash CS3 for the creation of visually attractive vector and animation based websites and page elements. We look at creating artwork in Flash CS3 as well as importing artwork and images  more...

Adobe Creative Suite 4 Design Introduction Masterclass This course is a comprehensive scheduled introduction to the CS4 design applications of Photoshop CS4, InDesign CS4, Illustrator CS4 and Adobe Bridge offered as a 5 day Masterclass course. Delegates will be trained how to use Adobe Photoshop CS4 tools for painting, retouching, and enhancing images. In addition, you will be able to work with layers and layer selections. You'll be able to utilise  more...

Adobe InDesign CS4 Four Day Masterclass The scheduled InDesign Masterclass training course allows you to learn InDesign CS4 from introduction to advanced level in just 4 days! Learn about the tools and features available in Adobe Indesign CS4 which take desktop publishing and design to a new level combining extraordinary production power and creative freedom with tight integration with Adobe Photoshop, Illustrator and Acrobat software.  more...

Adobe InDesign CS4 Two Day Introduction This scheduled InDesign introduction training course allows you to learn about the tools and features available in Adobe Indesign CS4 which take desktop publishing and design to a new level combining extraordinary production power and creative freedom with tight integration with Adobe Photoshop, Illustrator and Acrobat software. You will learn to create simple documents and prepare them for print  more...

ServSafe Food Safety Class This 4 Day ServSafe food safety and sanitation class meets the NC requirements to qualify for the 2 point food safety training bonus on food service health inspections. NC currently requires 12 class contact hours and passsing of the ServSafe exam. Pre-registration and a ServSafe Essentials 5th Edition book & exam answer sheet is required. The class runs from 4pm - 8pm each days. The exam is  more...

Successful Sales Performance and Account Management The a Successful Sales Performance and Account Managementa course enables participants to develop a structured account management approach in order to make them more effective at finding their own successful selling solutions. Throughout the seminar, participants are prompted to respond to self-assessment exercises, carry out role plays, exchange experience in small groupsa teamwork, and  more...

Ensuring Customer Satisfaction * Introduction to Customer Service * Calming Upset Customers * Internet Customer Service Skills  more...

ISO 10002 Guide for Customer Handling ...sions when the customer is dissatisfied with a product or service - guidelines for handling complaints in a manner that gives optimal results for both the organization and unhappy customer. ISO 10002: 2004, Quality Management - Customer Satisfaction - Guidelines for Complaints Handling in Organizations, the standard is complete enough for stand-alone implementation, or in support of other  more...

Customer Service Excellence A course designed for front office personnel and all staff dealing with customers to improve their ability to achieve customer satisfaction. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors. The course will include role playing session for each employee category to emphasize course objective.  more...

Egyptian Labor and Social Insurance Laws - English ...demand that HR function should provide a real value-added service. This requires a sharp business focus on integrated high quality HR systems. One of the major subjects within the HR activities is the correct application of both Labor & social Security Laws This program will provide a major opportunity for participants to review, reflect and focus on their existing practices and gain a  more...

Getting Boomers, Gen Xers, and Gen Yers to Work Together There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap. This course explores whether defining the actual limits of each generation is most important, or whether the merits of people within the context of  more...

ServSafe Exam Proctor In addition to teaching ServSafe and ServSafe Alcohol classes, Hospitality Education Services is also available to proctor your ServSafe exam. This service is available by either by attending one of our regularly scheduled classes or by scheduling a private proctoring session. We can provide the pen and paper exam or the online version of the exam. Please contact us for prices and availability.  more...

ServSafe Alcohol Class ...service is an issue that touches your business, your customers and your community. ServSafe Alcohol Program was created to raise the bar in responsible alcohol service. ServSafe and ServSafe Alcohol training helps protect you as well as your customers! Hospitality Education Services is happy to schedule a ServSafe Alcohol training class and exam at your convenience. Contact us for  more...

Transformational Leadership Training Transformational Leadership- Leading from the Inside Out is a dynamic program that moves participants to powerful self discoveries that dramatically strengthen their capacity to lead in changing times. This highly interactive program uses experiential learning to help leaders at all levels remove old personal barriers and uncover and develop previously hidden strengths. Using the  more...

ServSafe Food Safety & Sanitation Training and Exam Administration This 2 Day ServSafe food safety and sanitation class meets the NC requirements to qualify for the 2 point food safety training bonus on food service health inspections. NC currently requires 12 class contact hours and passsing of the ServSafe exam. Pre-registration and a ServSafe Essentials 5th Edition book & exam answer sheet is required. The class runs from 8: 30am - 5: 00pm both days. The  more...

Dale Carnegie Training Sales Advantage ...tomer are as important as the facts about your product or service. Sales Advantage is the only course that gives you these critical ingredients for making the sale, because it is the only one that interweaves Dale Carnegie Training's proven principles of success into every session. Who Should Attend Sales people - whether they are new hires or have been on the job for a while. Sales  more...

Adobe Photoshop CS3 Extended - One Day Bespoke Training Course Adobe Photoshop CS3 Extended is the ultimate image editing application providing extra features over the normal Photoshop CS3 application used by the majority of design professionals throughout the world. Photoshop CS3 offers incredible creative freedom both in terms of manipulating exisiting images, creating new art work, and integrating all design elements. Photoshop CS3 also supports vector  more...

Adobe Photoshop CS3 - One Day Intermediate Training Course Adobe Photoshop CS3 is the standard image editing application used by the majority of design professionals throughout the world. It offers incredible creative freedom both in terms of manipulating exisiting images, creating new art work, and integrating all design elements. Photoshop CS3 also supports vector graphics, easy automation, and a wide range of other improved features, including the  more...

Adobe Photoshop CS3 - Two Day Introduction Training Course Adobe Photoshop CS3 is the standard image editing application used by the majority of design professionals throughout the world. It offers incredible creative freedom both in terms of manipulating exisiting images, creating new art work, and integrating all design elements. Photoshop CS3 also supports vector graphics, easy automation, and a wide range of other improved features, including the  more...

Adobe Photoshop CS3 - One Day Introduction Training Course Adobe Photoshop CS3 is the standard image editing application used by the majority of design professionals throughout the world. It offers incredible creative freedom both in terms of manipulating exisiting images, creating new art work, and integrating all design elements. Photoshop CS3 also supports vector graphics, easy automation, and a wide range of other improved features, including the  more...

Adobe Illustrator CS3 - Two Day Intermediate training Adobe Illustrator CS3 is the latest version of Adobe's industry standard vector-based illustrating tool and with the likely demise of Freehand it looks set to retain its crown for some time. It is used by graphic designers throughout the world to create a vast variety of different media including illustrations, package designs, leaflets & flyers, web graphics & animations, notice boards,  more...

Adobe Illustrator CS3 - One Day Intermediate training Adobe Illustrator CS3 is the latest version of Adobe's industry standard vector-based illustrating tool and with the likely demise of Freehand it looks set to retain its crown for some time. It is used by graphic designers throughout the world to create a vast variety of different media including illustrations, package designs, leaflets & flyers, web graphics & animations, notice boards,  more...

Adobe Illustrator CS3 - Two Day Introduction training Adobe Illustrator CS3 is the latest version of Adobe's industry standard vector-based illustrating tool and with the likely demise of Freehand it looks set to retain its crown for some time. It is used by graphic designers throughout the world to create a vast variety of different media including illustrations, package designs, leaflets & flyers, web graphics & animations, notice boards,  more...

Professional Process Server Professional Process Server # 1 learn the law Over 20 years ago, Discovery Detective Academy developed the "Professional Process Server" An Instructor led course to train you to succeed as a process server A-Z. Prior to sitting for the licensing test, learn Process Server law, ethics, & procedures from our professionals. According to the Maricopa County Clerks Office, approximately 75%  more...

Oxygen Administration Providing supplemental oxygen to those that need it is an essential element of emergency care. Oxygen Administration is designed to provide an understanding of how to safely handle and administer oxygen in various settings. Key topics discussed in the Oxygen Administration course include: a The components that make up a supplemental oxygen system. a The various types of supplemental oxygen  more...

SmartStorming Idea Generation Workshop for Entrepreneurs Business Owners ...d one really great ideaa about improving your product or service, marketing more effectively, streamlining your operations, optimizing customer or employee relationsa how might it transform your business? Suppose you had dozens of ideas, anytime you needed them? At the SmartStorming Idea Generation Workshop for Entrepreneurs & Business Owners, you will learn a powerful, proven 3-step  more...

Certified Customer Service Executive - Customer Service Understand the importance of a customer service culture in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Understand the process of managing a customer complaint system. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Analyze basic behavioral patterns of different customer personalities and  more...

Customer Service Mindset - Customer Service Analyze basic behavioral patterns of different customer personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization.  more...

Customer Relationship Management - Sales and Marketing Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers. Determine the uses and objectives of a CRM system. Recognize best practices in implementing a CRM strategy. Use CRM for improving marketing, sales, customer service, and customer contact.  more...

Retail Selling Creating Memorable Shopping Encounters - Sales and Marketing Develop the necessary competence and attitude to maximize sales and create long-term customer loyalty. Understand customer behavior in a retail environment. Use practical selling skills to guide their customers through a defined customer decision process. Ensure a positive shopping experience. Generate outstanding customer service.  more...

Certified Administration and Office Management Professional - Administration and Secretarial Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out responsibilities in an effective manner. Develop a service attitude and  more...

Brand Management From Concept to Equity - Sales and Marketing Have their organization, product or service succeed through careful attention to brand imperatives. Build a fully aligned, brand-focused operation. Measure brand equity, track it and maximize it. Avoid the dangers and pitfalls of ignoring the laws of branding.  more...

ASQ Lean Six Sigma Green Belt - Quality and Productivity ...rocess gains are held. The Lean Six Sigma Green Belt for Service course is designed to prepare individuals to support process improvement efforts in a transactional /service environment. Green Belts provide value within the organization's Six Sigma initiative in a variety of ways. Key Green Belt responsibilities include: Actively working on a Six Sigma project. Applying the Six Sigma  more...

Materials Management Development Program - Materials Management ...ing. Manage the warehousing operations and maximize user service by providing fast and accurate issuing. Negotiate with suppliers and perform accurate supplier evaluation. Improve the productivity of the purchasing function while understanding total value analysis. Implement effective techniques for managing fleet and distribution. Measure the performance of the entire materials and supply  more...

Warehouse Operations and Management - Materials Management Maximize customer service and provide fast and accurate issuing. Plan and control the warehousing operation to minimize the operational costs. Guarantee safety to the warehouse personnel and facilities. Plan to develop the warehouse personnel. Plan to deal and work with the problems and constraints related to warehousing management in the Arab World.  more...

Customer Service Excellence By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Agree on a strategy to recover from major setbacks and regain the loyalty of customers.  more...

Certified Administration and Office Management Professional - Dubai Abu Dhabi By the end of the program, participants will be able to: Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out  more...

Implementing and Managing a Customer Complaints System - Dubai By the end of the program, participants will be able to: Understand the concepts and importance of customer feedback. Understand the flow of customer feedback in an organization. Learn to use customer feedback to enhance the organization a a s performance. Learn to develop an effective customer feedback system.  more...

Interdepartmental Communication - Kuala Lumpur Dubai By the end of the program, participants will be able to: Identify and understand the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and flow between work units. Remove interdepartmental communication barriers and resolve conflict. Develop a plan for  more...

Six Sigma Quality Applications for Business Growth and Productivity By the end of the program, participants will be able to: Define and understand Six Sigma and why it is necessary to sustain business improvement. Understand and apply the DMAIC problem solving method. Understand the role of Six Sigma in customer service and continual improvement. Implement and deploy Six Sigma. Understand organization readiness.  more...

Efficient Administration and Secretarial Skills By the end of the program, participants will be able to: Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/ her work more effectively. Handle telephone calls properly and professionally. Develop self-management  more...

Key Managerial Skills for New Managers and Supervisors - Management By the end of the program, participants will be able to: Discover their role as new managers or supervisors. Apply different leadership styles to successfully lead and motivate their employees. Learn how attitudes and personality types affect team performance. Understand key components of Emotional Intelligence (EI) Empower employees through delegation. Understand how to successfully deal  more...

Warehouse Operations and Management ' This program is designed for Those involved in warehousing store activities, both at the operational and supervisory levels. The program is also appropriate for anyone interested to know more about the interaction between warehousing and other materials management functions - purchasing, inventory control and distribution. This program is worth 25 NASBA CPE?s. Maximize user service and  more...

Materials Management Development Program ...g. Manage the warehousing operations and maximize user service by providing fast and accurate issuing. Negotiate with suppliers and perform accurate supplier evaluation. Improve the productivity of the purchasing function while understanding total value analysis. Implement effective techniques for managing fleet and distribution. Measure the performance of the entire materials  more...

Warehouse Operations and Management ' This program is designed for Those involved in warehousing store activities, both at the operational and supervisory levels. The program is also appropriate for anyone interested to know more about the interaction between warehousing and other materials management functions - purchasing, inventory control and distribution. This program is worth 25 NASBA CPE?s. Maximize user service and  more...

Materials and Supply Chain Management ...d with successfully providing acceptable customer or user service at a minimum cost; also, for anyone who needs to know more about the role of materials management. This program is worth 25 NASBA CPE?s. Define the objectives and functions of materials management (purchasing, stock control, stores and physical distribution) and how they relate to each other. Present and discuss the  more...

Retail Management ' This program is designed for Retail senior managers to discover the various traits of successful retail management through actual case studies and industry best practices that showcase the required skills and strategies. This program is worth 25 NASBA CPE?s. Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop  more...

ASQ Lean Six Sigma Green Belt ...ocess gains are held. The Lean Six Sigma Green Belt for Service course is designed to prepare individuals to support process improvement efforts in a transactional /service environment. Green Belts provide value within the organization's Six Sigma initiative in a variety of ways. Key Green Belt responsibilities include: Actively working on a Six Sigma project. Applying the Six Sigma tools  more...

Six Sigma Fundamentals ' This program is designed for Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement. This program is worth 25 NASBA CPE?s. Define and understand Six Sigma and why it is necessary to sustain business improvement. Understand and apply the DMAIC problem solving method. Understand the role of Six Sigma in  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Implementing and Managing a Customer Complaints System This program is designed for Staff members who deal with customers feedback. Customer service staff or team members who are working to develop effective customer feedback systems. This program is worth 25 NASBA CPE s.Understand the concepts and importance of customer feedback.Understand the flow of customer feedback in an organization.Learn to use customer feedback to enhance the organization s  more...

The Customer Service Mindset This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of  more...

The Customer Service Mindset Objectives: By the end of the program, participants will be able to: Analyze basic behavioral patterns of different customers' personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization.  more...

Customer Service Excellence: How to win & keep customers Objectives: By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.  more...

Warehouse Operations & Management Objectives: By the end of the program, participants will be able to: Maximize user service and provide fast and accurate issuing. Plan and control the warehousing operation to minimize the operational costs. Guarantee safety to the warehouse personnel and facilities. Plan to develop the warehouse personnel. Plan to deal and work with the problems and constraints related to warehousing  more...

Siebel 80 Business Analyst ...ity of Siebel Sales, Siebel Call Center, and Siebel Field Service, Describe Siebel automation options, Describe the components of the Siebel Web architecture, Control access to customer data and application views, Create a company structure in a Siebel application, Use Siebel Tools to explore the Siebel application architecture, Specify Siebel customizations in the data, business, and user  more...

ITIL V3 Foundation Training ... training course is an intensive introduction to the ITIL service management framework, providing a a best practicea approach to all aspects of the service lifecycle which is designed to enable successful delivery and support of quality IT Services. This ITIL training course consists of short lectures, discussions, examination technique, mock examinations and culminates in an invigilated  more...

Lean Awareness Training This Lean Awareness training course enables delegates to understand the benefits of Lean for their organisation; the key Lean principles, tools and techniques and how to approach implementation. Lean thinking has become a widely adopted improvement approach that can greatly simplify processes and improve performance in both manufacturing and service organisations. Lean recognises that most of  more...

Lean Processes and Tools Training Lean thinking is based on the legendary Toyota Production System that produces very high quality products; in a very short time and at a low cost. Too many people and organisations achieving all three of these goals simultaneously is an impossibility. Lean provides a methodology and tools that enable organisations to make significant improvements in lead time, cost reduction and product or service  more...

Value Stream Mapping Training Lean thinking has become a widely adopted improvement approach that can greatly simplify processes and improve performance. At the heart of Lean thinking is the focus on creating value for the customer and eliminating waste. The stream of activity within an organisation that creates customer value is called the value stream. Value Stream Mapping is the tool used to understand, analyse and improve  more...

Siebel EAI - Integrating Siebel CRM Applications This course is designed to provide participants with the knowledge to integrate Siebel CRM applications in a variety of integration strategies. This course is intended for members of Siebel implementation teams (customer, partner, or system integrator) who are responsible for integrating Siebel applications with other applications in their systems. The course focuses primarily on Siebel  more...

Business Skills Time Management Course Description The Time Management course teaches students the fundamentals of time management. Participates will learn how to organize and prioritize daily and ongoing tasks, It will teach them how to develop a plan of action that includes goals, milestones, time auditing and more. The Course will help you correctly identify and manage poor time management personality types, assign  more...

Business Skills Supervisor Course Description A Supervisors Success is Measured by the Success of their Employees. This said, they will need to posess a multitude of skills ranging from communication to performance management. Coaching to Flexible Decision Making. Learning to cope with rapid changes in a work day means that learning these skills is imperitive to any Supervisor's success. This course will teach  more...

Business Skills Sales Course Description Selling is a fundamental component to every business. Our Sales Seminar focuses on key components for developing effective sales practices to help build sales leads and close those opportunities. We focus on providing best practices and techniques for highly effective sales people when selling products, services and ideas. Our Sales Course is an interactive seminar which  more...

Business Skills Customer Service Course Description It takes more time, effort, and thus cost to sell to a new customer as opposed to an existing customer. It is estimated the cost is up to 40% more in fact. Delivering exceptional customer service is key to a businesses survival, and growth rate. The Customer Service course will provide great insight and tips to ensure you are maximizing performance in customer service and  more...

Business Skills Innovation Management Course Description Its is a fact of business today that change is a necessary evolution to survive. Innovation is like Invention but Deals with New Idea's that incorporate Radical Change. Innovation is the Key to making Change work for you and your Business. To implement that kind of transition sucessfully it is vital that all management and executives show great leadership skill. In this  more...

Business Skills Business Writing Course Description Business writing can have a huge impact on a business and it's performance. Good or Bad. It can create an atmosphere potential customers can feel comfortable in, or it can have quite the opposite impact! Effective Business Writing will increase the clarity, impact, and overall professionalism of your emails, letters, memos, and reports. Participants will learn targetted  more...

Business Skills Business Etiquette Course Description In any business workers must learn to quickly adapt to the flow of very diverse work environments, and even more diverse co-workers. Etiquette is quickly becoming more and more important to people, and understanding and utilizing it can make the difference between success and failure. Etiquette goes beyond basic fundamental manners and shows a level of presentation that shows  more...

Business Skills Business Communications Course Description It takes less time to communicate effectively, yet so many people overlook this fact by not learning how to do it. Solid communication skills can give any organization a huge competitive edge. This Business Communication Course is designed to give you the skills you need to communicate your desires and needs both effectively and efficiently. The course is great fun and engages  more...

IBM Message Broker Administration IBM WebSphere Message Broker Course Code: MQ066IN Course Duration: 5. 0 days Curriculum and Course Materials are designed by IBM. This course provides a general overview of the Message Broker product, concentrating on application programmer functions and techniques in Message Broker V6. Students have an opportunity to reinforce their learning with significant hands-on labs.  more...

Service Oriented Architecture (SOA) for Testers ...es will learn: The basic issues and risks of testing Service-oriented Architectures How to create a test strategy for your own Service-oriented Architectures Processes and techniques for SOA testing in diverse environments, including business process validation Who Will Benefit Test analysts Testers Test engineers Pre-Requisite Basic Knowledge of  more...

Customer Relationship Training PROGRAM OVERVIEW: Building STRONG CUSTOMER RELATIONSHIP is a TWO DAY Interactive Program designed to provide the participants a HANDS-ON APPROACH on how to establish effective customer relationships DURATION: TWO (2) DAYS Our Focus is on not just providing theoretical Information on Interviewing Techniques and their proper use, but also exploring the principles behind their use. KnowledgeWoods  more...

Microsoft EPM Solution ...trategy and are sustainable over time. Our Microsoft EPM Service offerings comprise of:- - Microsoft Office Project Server 2003 / 2007 Deployment - Stakeholder based Microsoft Office Project Server 2003 / 2007 Training for:- -: Project Managers -: Team Members -: Human Resource Managers -: Senior Executives -: Program/Portfolio Managers - Troubleshooting /  more...

NESC Safety and Arc Hazard Awareness This class is designed specifically for the needs of utility workers working with or near high voltage lines or equipment, or for those managing individuals in these environments. Attendees with learn about the dangers of arc hazards and safe work practices in accordance with the NESC standard. Who should attend a HV Electricians a Linemen a Utility safety directors a RECC or IOU  more...

Airport Ground Handling ...argo Terminal Layouts 8. Passenger Handling and Customer Service 9. Basic Ticketing and Fares 10. Check In/ Counter Handling and Departure /Arrival formalities 11. Baggage Handling - Acceptance and PIR baggage - warsaw convention, claim etc 12. Aircraft parts and basic Flight Dispatch concepts 13. Ramp Functions 14. Basic Cargo - Types of Cargo/ Loading devices(ULDs)/Warehousing,  more...

Customer Service Workshop ...service? How can it go from good to great? What are the pitfalls that many people fall into when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? What techniques can be used to reduce customer service stress? Find out the answers to these and other important customer service questions during this information-packed training  more...

Achiever 15 Speed Reading Plus This once a week 5 session course will give you the time to practice the speed reading skills that you are taught between sessions and apply them to your daily tasks as you are taking the course. You will be able to read well over 3 to 5 times faster with equal or better comprehension. You will master text book/ techncial reading with notes for later use (such as reports, finals, papers,  more...

Effective Presentation Skills - Central London ...he two days. Each workshop comes with a FREE Followup Service by telephone and email. And you will also receive a valuable course manual that is packed with further practical tips and exercises to help you consolidate what you've just learnt on the course and to ensure that you have the tools available to develop your skills further. So we will continue to help you develop your  more...

Successful Body Language - Central London Although sometimes over hyped body language awareness is very important in many aspects of our everyday business and social life. If you're leading a meeting, delivering a proposal or trying to convince people that what you are saying is a good idea, your body language is also "communicating" as you speak. And if your body language is in sync with your message then you stand a far greater  more...

Personal Vocal Impact - Manchester Personal Vocal Impact is our one-day public workshop has been designed to help you develop the key vocal skills you need to enhance your personal impact. This workshop will help you speak with greater confidence and conviction and communicate more effectively in both a business and social environment. During the workshop you'll receive a course manual that's full of practical tips and further  more...

Effective Communication Skills - Manchester Effective Communication Skills is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role  more...

Effective Communication Skills - Central London Effective Communication Skills is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role  more...

First Presentation Skills - Edinburgh ... learned. Each course comes with a FREE Follow up Service by telephone or email . If you have any questions you'd like to ask about a forthcoming presentation simply email or call us and we'll do our best to help. We will also give you our unique SKILLSPLUS(tm) eMentoring programme free for 6 months following your workshop to ensure you get the most out of your time with us.  more...

First Presentation Skills - Glasgow ...learned. Each course comes with a FREE Follow up Service by telephone or email . If you have any questions you'd like to ask about a forthcoming presentation simply email or call us and we'll do our best to help. We will also give you our unique SKILLSPLUS(tm) eMentoring programme free for 6 months following your workshop to ensure you get the most out of your time with us.  more...

First Presentation Skills - Manchester ... learned. Each course comes with a FREE Follow up Service by telephone or email . If you have any questions you'd like to ask about a forthcoming presentation simply email or call us and we'll do our best to help. We will also give you our unique SKILLSPLUS(tm) eMentoring programme free for 6 months following your workshop to ensure you get the most out of your time with us.  more...

First Presentation Skills - Leeds ...learned. Each course comes with a FREE Follow up Service by telephone or email . If you have any questions you'd like to ask about a forthcoming presentation simply email or call us and we'll do our best to help. We will also give you our unique SKILLSPLUS(tm) eMentoring programme free for 6 months following your workshop to ensure you get the most out of your time with us.  more...

First Presentation Skills - Birmingham ... learned. Each course comes with a FREE Follow up Service by telephone or email . If you have any questions you'd like to ask about a forthcoming presentation simply email or call us and we'll do our best to help. We will also give you our unique SKILLSPLUS(tm) eMentoring programme free for 6 months following your workshop to ensure you get the most out of your time with us.  more...

Powerful Presentation Skills - Central London Powerful Presentation Skills is an intensive and highly interactive two-day training course to help ensure you get the most from every presentation opportunity. The course is ideal if you are an experienced presenter or public speaker and now want to achieve more with your presentations. You will gain a wide range of practical experience through many exercises (voice, physical presence,  more...

Effective Communication Skills - Glasgow Effective Communication Skills is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role  more...

Personal Vocal Impact - Central London Personal Vocal Impact is our one-day public workshop has been designed to help you develop the key vocal skills you need to enhance your personal impact. This workshop will help you speak with greater confidence and conviction and communicate more effectively in both a business and social environment. During the workshop you'll receive a course manual that's full of practical tips and further  more...

Effective Presentation Skills - Leeds Effective Presentation Skills is an intensive two-day training course which will help you to deliver presentations more effectively and successfully. The course is ideal if you already have experience of presenting or public speaking and now want to work on your delivery skills. You will be asked to prepare two short presentations (lasting roughly 5 minutes each) before the course, both of  more...

First Presentation Skills - Central London ... learned. Each course comes with a FREE Follow up Service by telephone or email . If you have any questions you'd like to ask about a forthcoming presentation simply email or call us and we'll do our best to help. We will also give you our unique SKILLSPLUS(tm)eMentoring programme free for 6 months following your workshop to ensure you get the most out of your time with us.  more...

Personal Vocal Impact - Edinburgh Personal Vocal Impact is our one-day public workshop has been designed to help you develop the key vocal skills you need to enhance your personal impact. This workshop will help you speak with greater confidence and conviction and communicate more effectively in both a business and social environment. During the workshop you'll receive a course manual that's full of practical tips and further  more...

Effective Presentation Skills - Edinburgh Effective Presentation Skills is an intensive two-day training course which will help you to deliver presentations more effectively and successfully. The course is ideal if you already have experience of presenting or public speaking and now want to work on your delivery skills. You will be asked to prepare two short presentations (lasting roughly 5 minutes each) before the course, both of  more...

Effective Presentation Skills - Glasgow Effective Presentation Skills is an intensive two-day training course which will help you to deliver presentations more effectively and successfully. The course is ideal if you already have experience of presenting or public speaking and now want to work on your delivery skills. You will be asked to prepare two short presentations (lasting roughly 5 minutes each) before the course, both of  more...

Effective Presentation Skills - Manchester ...Service by telephone and email. Effective Presentation Skills is an intensive two-day training course which will help you to deliver presentations more effectively and successfully. The course is ideal if you already have experience of presenting or public speaking and now want to work on your delivery skills. You will be asked to prepare two short presentations (lasting roughly 5  more...

Effective Presentation Skills - Birmingham ...he two days. Each workshop comes with a FREE Follow Up Service by telephone and email. We will also give you a valuable course manual that is packed with further practical advice and exercises to help you consolidate what you've just learned and to ensure that you have the tools available to develop your skills further. So we will continue to help you develop your presentation  more...

Corporate soft skill training - Delhi NCR > Basic etiquettes > Basic etiquettes for dining, party, formal and informal interaction > Business writing > Communication skills > Cultural sensitisation for coming to India > Cultural sensitisation for going abroad > Customer service > Dressing for success > E - mail etiquettes > Presentation skills > Recruiter training for IT industry > Team building exercises  more...

Building Cisco Multilayer Switched Networks ...LAN switching that is self-supported or transported via a service provider. The purpose of this course is to enable a learner to achieve a mid-career professional-level competency. The course contains eight modules and 14 lab exercises/case studies. Hands-on lab exercises allow the learner to practice configuration and troubleshooting knowledge and to acquire the skills necessary to configure  more...

Cisco Voice over Wireless LAN Cisco Voice over Wireless LAN VOWLAN Course Description This 2-Day VoWLAN course will focus on building skills in design, deployment, implementation and operation. It will include new information on A and G cell design, site survey, security, roaming, quality of service (QoS), and troubleshooting. Topics will include Cisco wireless IP phone 7920, Nokia E-Series, as well as end to end  more...

Cisco Unified Voice Portal Developer ...tudent to use the CVP Studio graphical tool to build self-service IVR applications and to run and maintain them on the CVP VXML Server. This course also introduces the student to the other servers that may be part of their CVP solution. Hands-on practice includes programming labs and building applications that incorporate every element of CVP Studio into a comprehensive full-featured  more...

Cisco Unified Voice Portal Implementation ... and managing a Customer Voice Portal in an enterprise or service provider environment * Telecommunications and network architects who are responsible for designing CVP deployments * Systems Engineers and Sales Engineers who are responsible for recommending and deploying CVP * Partners involved with implementing ICM deployments that require the features and functionality of CVP  more...

Cisco Unified Communications IP Tel Part 2 v60 ...nified Communication Manager Express to provide telephony service, basic hunting, and Music on Hold (MOH) to Skinny Client Control Protocol (SCCP) and SIP phones if the connection to the centralized call agent is lost. o Lab 2-2: Implementing Cisco Unified Communications Manager Express as SRST Fallback Module 3: Bandwidth Management and Call Admission Control Implement CAC to  more...

CIPT Accelerated CIPT parts 1 and 2 v60 ...ns Manager Administrator Options * Lesson 2: Managing Services and Initial Configuration of Cisco Unified Communications Manager This lesson defines how to activate required Cisco Unified Communications Manager services and settings to enable features and remove Domain Name System (DNS) reliance. o Lab 2-2: Configuring Cisco Unified Communications Manager Initial Settings *  more...

CCVP Bootcamp Training - Revised 2008 - Includes CUCM 6 CCVP Bootcamp Course Description CCVP Exams & Recommended Training There are now two paths that can be taken to achieve CCVP certification. For individuals using Cisco Unified Communications Manager 5.0/6.0 the following path towards certification is recommended: Required Exam(s) Recommended Training 642-436 CVOICE Cisco Voice over IP (CVOICE 6.0) 642-446 CIPT1  more...

CCVP Bootcamp Training ...P Telephony Part 2 (CIPT2), Implementing Cisco Quality of Service (QoS) and Troubleshooting Cisco Unified Communications Systems (TUC). Because of the accelerated nature of the class, be prepared for long days in class, as long as 9:00 AM to 6:00 PM, and a heavy study load. Also, not all material in the student manuals for each course will be reviewed in class. Students will have opportunities  more...

CVOICE - Cisco Voice Over IP Training ... the technologies that are common for both Enterprise and Service Provider students. The course also teaches students how to use the available Cisco tools to find the information needed to accomplish their everyday tasks. Since no two networks are alike, this approach enables a student to apply the knowledge gained in this course to their specific needs. Course Objectives After completing  more...

Cisco IP Contact Center Course Description This 12 day course is intended for personnel who will implement, configure and support the Cisco IPCC Product. The course covers ICM, CIPT, IPCC, and IP-IVR v3.1.2. It is based on the 6.0 ICM Release and CCM 4.0. Due to the accelerated nature of the class, not all material in the student manuals for each course will be reviewed in class. Students will have opportunities to  more...

ADMINISTRATING CISCO CALLMANAGER ..., Multilevel Precedence and Preemption and Cisco IP phone Services. The purpose of each feature is explained and how to configure and use the feature. Lesson 6: Using BAT, Remote Monitoring and Troubleshooting Adding, updating, and deleting phones, users, and gateway ports are important functions in the day-to-day activities of a Cisco CallManager administrator. When you use Cisco  more...

CISCO CALLMANAGER MCS BOOTCAMP ...ransfer, hold, and other basic features Supplementary Services/Extended Phone Features Lab 6: Configure Extended Features Configure and test Call Waiting Configure and test Call Park Configure and test Call Pickup Lab 7: Creating a Redundant Server Build a subscriber server from provided CDs Test connectivity in a switched environment Test change replication features  more...

Advanced AVVID Troubleshooting and PBX Integration ... This course is intended for engineers, consultants, and services personnel who are deploying and troubleshooting a Cisco IP Telephony networking in either an Enterprise or Service Provider Environment. Prerequisites Student prerequisites are as follows: Taken either the CIPT or CallManager Bootcamp course Have installed and Configured CallManager in two-unit cluster  more...

Retail Selling Techniques ...knowledge and extremely high knowledge about the product/ service as well as those of competitors Able to solve basic math problems Courteous and patient with customers Accurate and careful in all transactions Use tact when dealing with people Cares for the interest of his company Follows instructions of his superiors Gives regular feedback to his manager about all  more...

Advanced Selling Skills Objectives: This workshop focuses on the changes and challenges taking place in today s dynamic markets and how to face those changes and challenges in an objective and scientific approach. This program can be also delivered in Arabic. Outline: 1- History of sales 2- What is selling? 3- Personal Selling 4- Time management for salespeople 5- Why People Buy? 6- The psychology of  more...

Meeting Facilitation Retreat Strategic Planning etc Looking for a facilitator for your next retreat or meeting? We will guide and facilitate your executives, managers, department or project team towards generating great ideas & making the best decisions while building your team's strengths. Below are some of the key areas we facilitate... Strategic Planning Strategic Visioning & Planning Establish Values/ Mission/ Vision Project  more...

Customer Service Excellence ... more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence, that's why we sub-titled this workshop "From the Inside/ Out." Goals Know why providing good customer service is critical Build a model describing excellent and awful customer service Determine customers'  more...

Customer Service Excellence ... more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence. Goals Know why providing good customer service is critical Build a model describing excellent and awful customer service Determine customers' standards for customer service excellence Establish specific  more...

Excellent Customer Service Over The Phone For phone reps and other sales people. This workshop shows trainees how to handle sales calls like a professional.  more...

Keeping Your Customers Through Superior Customer Service Participants will be learn the many ways to show customers that they're number one. This workshop focuses on ways to create the repeat customers using 6 sure key ways  more...

CSR Skills Please contact us for more information.  more...

Dealing with The Angry Customer Please contact us for more information.  more...

Leading a Winning Team ... 1000 funding from the Leadership and Management Advisory Service. Now is the time to invest with confidence in team development solutions that take business performance to a higher level. MTL work with clients to deliver exceptional business results, using a combination of psychological and interactive challenges our clients can expect an increase in productivity and self accountability and  more...

SEI Authorised CMMI for Service Supplement - Stevenage near London UK This sort course, authorised by SEI, is delivered by a SEI authorised instructor. The course builds on the Kennedy Ryder SEI Authorised Introduction to CMMI course and specifically relates to the new SEI module on Service.  more...

SEI Authorised CMMI for Service Supplement - Kuala Lumpur Malaysia This course held at Kennedy Ryder HQ, Kelana Jaya, Petling Jaya, Selangor includes SEI authorised course materials, a copy of the CMMI model, refreshments including lunch, and the SEI registration fee.  more...

Excellent Customer Service The global marketplace and other changes in society have created a heightened need for businesses to compete on many levels. There is a growing awareness that companies need to improve customer service to distinguish themselves in a competitive marketplace. Business need to find a way to stand out from the crowd and a good way to do this is when their staff has excellent customer service. This  more...

VM Administration in Hyderabad ...ing for vSwitches o Adding & Configuring NIC Teaming for Service Consoles o Adding & Configuring NIC Teaming for VM Networks a Load-Balancing a Detecting and Handling Network Failure 5. Storage a How Fibre Channel is used with ESX Server a Addressing SAN LUNs in the VMkernel a Making SAN Storage Available to ESX Server a How iSCSI is used with ESX Server a How  more...

VMware Administration Training in Hyderabad ...ing for vSwitches o Adding & Configuring NIC Teaming for Service Consoles o Adding & Configuring NIC Teaming for VM Networks a Load-Balancing a Detecting and Handling Network Failure 5. Storage a How Fibre Channel is used with ESX Server a Addressing SAN LUNs in the VMkernel a Making SAN Storage Available to ESX Server a How iSCSI is used with ESX Server a How  more...

vmware training in hyderabad ...e Program Provided by Virtualization Technology Computing Services Private Limited VC & ESX Server Administration Course: Hands-on-Experience training course, you will explore installation, configuration, and management of VMware Infrastructure 3, which consists of VMware ESX Server and VMware VirtualCenter. Troubleshooting guidance, best practices, and lab exercises are throughout the course,  more...

PeopleSoft Time Labor North America Time & Labor North America (Rel 8. 9)  more...

Instrumentation Monitoring Condition Assessment for Engineers ...-destructive testing and evaluation (NDT, NDE) of many in service structures is increasing representing a larger share of the engineering business. Nevertheless, few universities offer a course on instrumentation as part of their engineering curriculum; so many engineers learn instrumentation through the school of hard knocks. The course combines elements from civil, mechanical, and electrical  more...

CCNA CCNP CCSP CCIE CCIP CCVP CCDA CCDP CCDP MCSE MCSA ...30 Days Fee: 1, 25000/. (Single Installment) +12. 36 % Service Tax CCIE Security 100% Lab passing Guarantee CCIE Security - (For Freshers) Covers CCNA+CCNP+CCSP+CCIE Security written and Lab Duration - 5 Months Fee: 1, 75000/-(3 Installments)+12. 36 % Service Tax CCIE Security 100% Lab passing Guarantee CCIE R/ S - (For Freshers) Covers CCNA+CCNP+CCIE  more...

Effective Presentation Skills This workshop is designed to help the staff person, manager or executive persuasively present an idea, product or service to the internal or external customer. Plan and give a more effective presentation. Two-three practice presentations are done with critique and feedback from peers and the instructor. This program is useful for managers, supervisors, trainers, training managers, training  more...

Introduction to WCF Using Visual Basic ...sting distribution mechanisms, which include ASP. NET Web services and .NET Remoting. WCF enables developers to produce highly configurable, secure, reliable and transactional services using a single simplified programming model. And since WCF supports the WS-* series of Web service standards, it enables simple interoperation with other platforms and technologies. This course covers the  more...

Source of Failures This module reviews a selection of industrial failures and explains how errors or defects can lead to failures. a Errors in assembly. a Service abnormalities a Ductile a Brittle mode. a Inadequate or improper maintenance. a Unintended or inadvertent factors. a Material Related. a Fabrication defects. a Improper processing. a Deficiencies in design  more...

Understanding Boiler Tube Failures Part 2 Have you ever repaired a tube leak and put the boiler back in service, only to be forced off-line by another leak? Identifying and correcting the root cause is essential. To ensure low availability loss and to eliminate repeat failures, a large number of utilities often misdiagnose BTF mechanisms.  more...

Diseases of pressure vessels This module covers the degradation mechanism associated with in-service metallurgical aging. A lot of unexpected failures can be prevented if more people know about and understand the a afflictiona of pressure equipment, why they happen and how to prevent them from resulting in failures  more...