Service Telephone Seminars

ITIl V3 SOATraining In Bangalore Contact Service Desk1800-200-2003 ..., QLogy offers you never before discounts on its training services across India. We strive hard to provide much better offers and discounts to all our customer base and here comes the never before offer for the year 2012. Please find below the details of the OFFER 2012 OFFER 2012:- Grab the opportunity this year if you wish to do any other training programme with QLogy with the OFFER 2012.  more...

First Company in India to Deliver all ITIL V3 Intermediate Module Training QLogy 1800-200-200-3 ...ilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization. QLogy takes pleasure to announce next ITIL V3 a Operation Support and Analysisa - Intermediate Module Training Programme @ Delhi. Please find below the details of the programme:- Training Name ITIL V3 a OSAa Training Location  more...

Unrelated Business Income Tax ...placed the spotlight on this sector. The Internal Revenue Service has become more sophisticated and active in the arena of unrelated business income tax. The result of noncompliance can be disastrous in terms of revenue and reputational loss to the organization. The IRS has the ability to assess penalties, sanctions and even revoke the nonprofit status of the organization. State and local  more...

Water Audits and Nonrevenue Water Reduction Methodologies ...ct to breakage, leakage and concerns about reliability of service. This live audio conference addresses the importance and benefits of water system audits, the recently adopted AWWA/IWA water audit methodology and spreadsheet software, interpretation of audit results, and methods of nonrevenue water loss reduction. This live audio conference is designed for engineers, public works and  more...

Service Level Fundamentals: Maximizing Business Value ...Service levels provide targeted, effective incentives to cause service providers to achieve their customers' desired business outcomes. However, too often customers discover that those service levels are being achieved with reports showing 'green' while the service itself feels 'red.' In these situations, customers often find that those service levels: measure the wrong aspects of the services;  more...

Enhanced Foreign Asset Reporting Rules for 2011: An Update on FBAR and FATCA Requirements ...use of secret foreign bank accounts, the Internal Revenue Service has recently imposed additional reporting requirements that will obligate U.S. taxpayers to annually disclose specified foreign financial assets when they file their personal income tax returns for 2011 and thereafter. The new foreign asset reporting rules, which are part of the Foreign Account Tax Compliance Act (FATCA), signal  more...

Child Sexual Abuse Interview Protocol: Evidence-Based Strategies BenefitsChild sexual abuse investigations are difficult on children because of the recall of abuse details that are sexual in nature. Each instance of retelling the sexual experience adds to the traumatization of the child. Members of the multidisciplinary team also rely on the videotaped interview for information necessary to completing the investigation to avoid repeated interviews. This live  more...

Is a Benefits Portal Right for Your Company? ...rtal can improve employee engagement, drive employee self service and streamline benefits administration. Demonstrated by best practice models and live examples, you will leave with a real-world understanding of benefit portals and 'next step' ideas to introduce or further advance this essential technology within your organization. This live audio conference is designed for human resources and  more...

Pricing and Cost Analysis in Purchasing ...anization has to make is how much to pay for its items or services. The buying professional should be able to easily detect prices that are too high. Thus pricing decisions must be given careful consideration when buying industrial products and services. The price of a product or service should be expected to cover cost of production, promotion and distribution, plus reasonable profit. In order  more...

Special Needs Trusts: What, Why and How ... for disabled individuals is important for providing full service to a practitioner's clients and avoiding serious malpractice liability. Unfortunately, the government benefit programs involved and the options available for obtaining and preserving such benefits, such as Supplemental Security Income and Medicaid, are highly complex. Furthermore, the government has elevated its scrutiny of  more...

IRS Guidelines for Good Governance for 501(c)(3) Organizations ...empt sector from the taxable sector. The Internal Revenue Service, the press and others have linked the need for good governance to the quest for improved tax-exemption compliance. Much is made of the governance disclosure questions on the redesigned Form 990, annual return for tax-exempt organizations. This live audio conference will help you understand why Congress, the IRS and others insist  more...

Making Shared Services Work ...he country are looking for more efficient ways to deliver services in these lean times. In addition to internal budget and efficiency initiatives, many governments are looking to partner with other governments or the private sector in an effort to reduce costs while maintaining service quality. These approaches include contracting, privatization, functional consolidations, collaboration, asset  more...

Current Issues in Billboard Leases ...ies traveling on the right-of-way who are looking for the service advertised by the billboard, such as gas stations, restaurants, hotels, etc. They also offer an alternative form of reaching the population with information that companies through their marketers are seeking to distribute, whether it be a political position, a sales effort or in some instances by the local government as a public  more...

Using Travel Policy to Control Costs ...nage the balance between the competing strategic goals of service, savings and safety. Because a well-structured travel policy addresses the key components of successful travel management, we will describe best practices regarding travel agencies; reservation processes; and class of service for airlines, hotels, and car rentals; policy enforcement, and groups and meetings. At the conclusion of  more...

Commercial Tenant Notifications: Priorities and Pitfalls BenefitsTenant notifications are a necessary aspect of all commercial leases and are being increasingly scrutinized by courts and legislative assemblies across the country. Indeed, a failure to correctly notify a tenant can jeopardize the landlord's right to collect amounts due and owing under the lease, prolong the right to evict a defaulting tenant and even expose an innocent landlord to civil  more...

Client Nonpayment: Ethical Considerations in Collections and Termination ...our fee. The client may complain about the quality of the service or may claim that they cannot pay your fees. Whatever the excuse, it is a problem that can be lessened. This audio conference is designed to provide you with practical and ethical methods how to best avoid this potential problem. The program explains that the best way to avoid problems with getting paid is to establish an  more...

The Essentials of Wastewater Grit Removal ...iffusers and membranes, all while preserving the intended service life of the downstream equipment. As we all experience tighter funding sources and fewer available dollars, protecting the plant infrastructure proves highly critical. As a result, knowledge of actual grit composition entering treatment plant, proper system design, and accurate grit removal performance with proper evaluation of  more...

Pennsylvania Civil Procedure: View From the Bench BenefitsThis audio conference will feature an overview of civil process at the Pennsylvania District Court level. The program will be given by Magisterial District Judge Richard Cappelli. Judge Cappelli has been the Magisterial District Judge in Delaware County since 1992, serving the townships of Concord, Bethel, Chadds Ford and Thornbury. Topics will include the filing of a civil and  more...

Legal Aspects in Representing Clients with Dementia BenefitsAttend this audio conference and be able to understand why preplanning measures are important to avoid crisis situations upon medical incapacity. The topics covered include everything from simple advanced directives and estate planning, to complex planning for the purpose of VA and Medicaid benefits. You will understand the process of legal crisis intervention if preplanning measures are  more...

Recent Developments in Employer Liability for 401(k) Investments ...filed against Fortune 500 companies regarding 401(k) plan service fees, decision makers face increasingly tough choices and more difficult compliance challenges when it comes to providing 401(k) plan benefits. Arguably, the most rapidly evolving yet least understood element to this challenge is posed by the rigorous ERISA fiduciary laws - which can cost you plenty if you're not prepared! This  more...

Best Practices in Performance-Based Service Procurement ...service procurement is a commercial best practice for many types of service procurements. The General Accountability Office says performance-based procurement is the government's primary resource for correcting problems in service procurement. In both the public and private sectors, it benefits the buying organization in many ways when done right. Performance-based procurement reduces buyer  more...

How to Save Millions in Claims Through Ergonomics and Injury Prevention BenefitsWe all know how to do our jobs, but no one has ever taught us how to work 'safely.' While there have been attempts to federally regulate ergonomics, these have failed in all but one state, California, which has the only active OSHA regulation to protect workers from repetitive motion injuries. With this in mind, employers are encouraged to voluntarily support an active ergonomics process  more...

1099 Reporting of Payments to Attorneys and Other Third-Parties ...teleconference to gain insight as to the Internal Revenue Service's reporting requirements for payments made to an attorney in connection with legal services (whether or not the services performed are for the benefit of the payor). The IRS reminds us that all third-party payers, such as small businesses or individuals, are required to annually report payments made to subcontractors, attorneys,  more...

Condition Assessments and Structural Evaluation of Existing Buildings ...everal pitfalls. The client's reasons for requesting this service could be due to several reasons such as change of use of the building; vertical or horizontal expansion being considered for the building; understanding why there is noted distress in the facility; desire to understand whether the building has maintained its structural integrity after a hurricane, tornado, earthquake, flood or  more...

Developing Storm Water Utilities and Impact Fee Programs ... that providing storm water management is a basic utility service similar to water supply and wastewater utilities. Well-designed fee structures for the storm water services can provide reliable funding for management systems that are supported by the public. This teleconference will provide guidance for securing elected official, senior management and public support for a utility, defining an  more...

A/R Management: Converting Receivables Into Cash ... all sales were paid in advance or at the time of product/service delivery (like in a retail store). Unfortunately, competitive markets demand that credit be extended to customers and this is where AR management becomes so important. This teleconference will provide you with industry-proven tactics to enable faster collection of receivables. You will be able to familiarize yourself with  more...

Understanding the Apportionment Rules for Service-Based Businesses ...- without such planning - that lead to multiple taxation. Service-based businesses face particular difficulties in identifying and analyzing the rules applicable to their operations for two reasons. First, state apportionment rules were written several decades ago at a time when our economy was dominated by the manufacturing of tangible personal property. Thus, these rules focused on the  more...

SAS 70 and SSAE 16: Basics, Rules and Standards for Service Organizations BenefitsThis teleconference will discuss the rules of SAS 70s and the benefit/costs for the organizations and auditors using the SAS 70. In addition, there will be discussion on how SAS 70s have gained attention in the post Sarbanes-Oxley era. This will help you implement internal controls in becoming SAS 70 compliant. This will also assist you in analyzing the results of SAS 70 reports.  more...

Impact of Health Care Reform on Health Care Providers ...on also made sweeping changes to the Medicare payment and service delivery systems and strengthened current laws upon which the federal government relies to fight health care fraud, waste and abuse. This teleconference will include a broad overview of the aspects of health care reform legislation of most interest to health care providers and those with whom they do business and will provide  more...

Protect and Collect - The Effective Use of Engagement Letters ...finds companies in every industry, including professional service firms, looking at best practices to keep revenues steady and to decrease liability. The collection process has become more burdensome as cash flow tightens across the country. With more and more lawsuits arising against professional service providers and their firms, law firms, accounting firms and even bookkeeping/tax services  more...

Pervious Concrete - The Pavement That Drinks! ...ous concrete, which commonly provides 20 or more years of service with little or no maintenance. You will learn about the latest mix designs, freeze and thaw resistance, environmental benefits, storm water management planning and placement techniques. This teleconference will provide examples of projects and you will learn how pervious concrete can earn LEED points on your green building  more...

Strengthening Self-Esteem, Resilience and Body Image in Adolescents BenefitsAdolescence is a time of heightened self-consciousness and anxiety about 'measuring up' in relation to schoolwork, appearance and social life. Today's culture promotes unrealistic and narrow standards of what is acceptable and attractive, increasing stress that can all too often undermine self-esteem and encourage feelings of inadequacy. This teleconference will look at some of the  more...

Understanding LEED for Existing Buildings Operations and Maintenance ...n operation. LEED EBO M emphasizes maximizing operational service and efficiency while minimizing environmental impacts. The system addresses whole-building energy and water use, indoor comfort and air quality, cleaning and maintenance issues (including chemical use), recycling programs, purchasing activity, transportation integration and exterior maintenance programs. LEED EB helps building  more...

Strategies in Representing Clients Before the IRS BenefitsThis teleconference is designed to summarize the important strategies to keep in mind when representing clients before the Internal Revenue Service. Tax exams are an every day occurrence. It is important to conduct them professionally and efficiently while at the same time presenting the taxpayer's position in the best possible way. Accountants, CPAs, attorneys, tax professionals, CFOs,  more...

Health Insurance Basics For Employers ...cluding traditional indemnity plans, PPOs, HMOs, point-of-service plans and consumer-driven health plans. You will learn some insurance basics and be exposed to underwriting requirements, as well as a review of applicable government regulation. Human resource managers, benefits administrators, payroll managers, accountants, controllers, CFOs, finance directors, presidents, vice presidents,  more...

Corrosion Control for Water System Piping & Storage Tanks ...mission piping often resulting in unexplained water loss, service disruptions, and increased maintenance and operating costs. A recent study indicated the annual cost of corrosion of water systems in the United States alone exceeds $22 billion and is expected to grow. The goal of this teleconference is to identify the corrosion process and proven measures that can be employed to reduce  more...

Automated Meter Reading and Advanced Metering Infrastructure: A Guide for Municipal Water and Energy Utilities ...e evolving to meet municipal needs for efficient customer service, infrastructure management and conservation. But, acquiring and successfully integrating automatic meter reading/advanced metering infrastructure presents unique challenges to municipal utilities. Procurement policies, physical and organizational infrastructure, information technology integration considerations, operational  more...

Valuation and Reporting of Gifts and Service Donations ... the definition of fair value. Contributions of gifts and services should be measured at the fair value of the assets or services received or promised. FAS 157, Fair Value Measurements, introduces new concepts of determining fair value of donations to not-for-profit organizations. Understanding and applying fair value concepts to certain assets where there is no observable market as in pledges  more...

Promoting Wellness and Recovery of People With Mental Illness Through Strengths-Based, Person-Centered Practice ...nefitsThis topic is important for all levels of the human service and community corrections fields. Policy-makers and funders must develop policies and procedures that support and promote evidence-based practice with this challenging group of service participants. Service organizations must become more outcome-focused in their helping efforts. Direct practitioners, therapists, case managers and  more...

Major Issues in WiMAX Tower Leases and Zoning ...service for your computer, home or office, often called WiMAX service, is being rolled out in more than 80 U.S. metropolitan areas in 2009 and 2010. WiMAX is like Wi-Fi computer service, but covers an entire city or county. WiMAX will lead to more leases of land for communications towers because an entire new set of antennas and some new towers will be required for communities receiving the  more...

Employee Engagement in Troubled Times ... uncertainty if organizations are to maintain product and service quality, and lay a foundation for future growth. Yet while challenging economic environments make employee motivation more critical, they also make employee engagement more difficult to achieve. Belt tightening often results in organizational retrenching, reduced staffing levels and increased workloads, and constrained  more...

Developing a Community Nonemergency Response System ...itsCitizens are demanding fast, easy access to government services in an efficient manner that optimizes their investment. Municipal executives are consistently seeking government solutions to improve service without increasing budgets. Elected officials know the quality of services can mean the difference between re-election and defeat. This teleconference will provide municipal leaders the  more...

Tip Credit and Tip Pooling: FLSA Considerations and Limitations ...service sector are compensated in part by tips rather than wages. This is particularly the case for restaurants and tourist service occupations. Employers are allowed in certain circumstances to claim a tip credit toward satisfying state and federal minimum wage laws. This means that the tips are credited against and thus satisfy a portion of the obligation to pay certain minimum wages. The  more...

Determining the Best Service Delivery Options for Public Works and Utility Projects: In-House or Contract? ...oach with examples to help you determine how public works services should be structured and delivered to gain the greatest financial and operational benefits for your community. Learning Objectives - You will be able to discuss alternative service delivery approaches. - You will be able to list examples of creative uses of contracts to gain efficiency and effectiveness. - You will be able to  more...

Techniques for Treating Young Clients Who Suffer From Post-Traumatic Stress Disorder BenefitsYou will learn how to identify post-traumatic stress disorder, complicated grief and childhood traumatic grief, as well as learn techniques to treat symptoms of these conditions. Social service directors, social workers, case managers, counselors, psychologists, law enforcement officials, medical staff and administrators  more...

Dealing with Difficult Patients ...lem difficult patients because of the number of different service providers involved and the fact that it is an important and heavily people-based service. Difficult patients cannot be avoided; therefore health care institutions must have clear strategies for responding to difficult patients to minimize the inherent adverse impact. This teleconference will review best-practices of leading  more...

401 (k) Plan Audits-What to Expect of the Process BenefitsThe idea of auditing a 401(k) plan can seem daunting and intimidating to some. In addition, as it is essentially a compliance requirement, few plan sponsors see much value in the audit. This teleconference will explain in depth what is involved in the audit of a 401(k) plan. Gain insight into the various entities involved in the audit process and what they contribute to the successful and  more...

Resolving Form 1099 Discrepancies ...porting these amounts or in reply to the Internal Revenue Services' inquiry to discrepancy in the records reported to them via a CP-2100. By following the practices discussed, you and your client's business entities will avoid costly penalties that could have been assessed by the Internal Revenue Service. Join us to discuss our clients' challenges and how to keep them both compliant and offer  more...

Suicidology: Your Responsibilities for Protecting Your Clients and the Public BenefitsThe assessment of suicidality is among the most important functions exercised by mental health professionals. The imperative of keeping the client safe constitutes not only the most important initial clinical objective, but is at the core of good risk management. Research continues to help clinicians predict suicidal behavior in the individual with increasing accuracy. However, there is no  more...

Concrete Structural Repair Methods ... as a building material and includes material science, in-service performance and behavior, construction and design considerations, common problems and solutions, and contractual issues. Presented by experts in the field of concrete, the agenda is intended for a broad audience. Highlights of this teleconference include common causes of concrete deterioration, condition assessment - defining the  more...

Construction and the Uniform Commercial Code ...es in a construction project? Construction contracts are service contracts and sales of personal property contracts are contracts governed by Article 2 of the Uniform Commercial Code. What are the theoretical and practical differences between the two types of contract? When is the sale of goods simply part of a construction contract and when does a construction contract become a contract for  more...

Increasing the Effectiveness and Efficiency of Manufacturing Logistics ...ue efficiency at the expense of effectiveness, curtailing service by delivering parts in crates to assembly lines and delaying deliveries by waiting for trucks to be full, and there is plenty of evidence that this approach is counterproductive for the company as a whole. n nInstead, manufacturing logisticians should view themselves as the pit crew supporting the production "race car drivers"  more...

Enabling Loan Processes with Paperless Files nLenders today face a variety of challenges - loss mitigation, fraud detection, audit compliance, underwriting and risk mitigation; and access demands on loan documentation are greater than ever. This teleconference will help you understand the benefits and potential pitfalls of paperless loan files, the considerations that must be made in choosing and implementing paperless systems, and the ways  more...

Tax Law Research Best Practices ...states regularly amend tax laws, and the Internal Revenue Service adds or amends its regulations to changes in the code. Courts and administrative panels will decide how the laws and regulations are applied to specific controversies. This teleconference will examine the sources for identifying tax law and tools that track changes in the law as applied. It will also identify approaches to state  more...

Floodproofing Fundamentals: Design Methods to Reduce Flood Damages ...by flooding. Over the past 10 years, the National Weather Service estimates that flood losses have averaged more than $4 billion a year nationwide. Various government and insurance groups agree that nearly 40 percent of small businesses that experience a flood or other major disaster never reopen, and less than 30 percent of those that do reopen remain are operating two years later. Yet in  more...

Best Practices in Purchasing Software ...will explain methods for evaluating vendors, products and service levels for licensed software over the entire life cycle of a software application. The teleconference will also cover business continuity issues for business-critical software applications and methods currently used to mitigate against catastrophic failures of a software vendor or application. Be prepared for your next software  more...

Estate and Gift Tax Audits ...ns are more likely to be the focus of an internal revenue service examination. There will also be a discussion of how you can expect the IRS to approach and conduct the audit. The final section of the teleconference will be devoted to how you should handle the defense of the return that is selected for audit. This will include some examples of actual audit case results and a discussion of the  more...

Internet Techniques for Locating Lost Relatives nMany professionals are called upon to locate lost relatives of clients or patients. Attend this teleconference and learn the methodology, strategies and techniques that can lead to successfully locating the lost relative. Each search is unique. One always begins by establishing the goal - who needs to be located; determining what is known - the identifiers; and creating a basic research plan.  more...