Service Telephone Seminars - Training Resources

Corrosion Control for Water System Piping & Storage Tanks ...mission piping often resulting in unexplained water loss, service disruptions, and increased maintenance and operating costs. A recent study indicated the annual cost of corrosion of water systems in the United States alone exceeds $22 billion and is expected to grow. The goal of this teleconference is to identify the corrosion process and proven measures that can be employed to reduce  more...

Understanding the Apportionment Rules for Service-Based Businesses ...- without such planning - that lead to multiple taxation. Service-based businesses face particular difficulties in identifying and analyzing the rules applicable to their operations for two reasons. First, state apportionment rules were written several decades ago at a time when our economy was dominated by the manufacturing of tangible personal property. Thus, these rules focused on the  more...

IRS Guidelines for Good Governance and the Continued Tax Exemption of Section 501(c)(3) Organizations ...empt sector from the taxable sector. The Internal Revenue Service, the press and others have linked the need for good governance to the quest for improved tax-exemption compliance. Much is made of the governance disclosure questions on the redesigned Form 990, annual return for tax-exempt organizations. This teleconference will help you understand why Congress, the IRS and others insist on  more...

IRS Form 1099 Reporting Update BenefitsThis innovative teleconference will provide the required knowledge to prepare the mandatory reporting of various Form 1099s. By following the practices discussed within this teleconference you and your client's business entities will be provided with the knowledge that will avoid costly penalties assessed by the Internal Revenue Service had you previously chosen to ignore the proper  more...

Strategies in Representing Clients Before the IRS BenefitsThis teleconference is designed to summarize the important strategies to keep in mind when representing clients before the Internal Revenue Service. Tax exams are an every day occurrence. It is important to conduct them professionally and efficiently while at the same time presenting the taxpayer's position in the best possible way. Accountants, CPAs, attorneys, tax professionals, CFOs,  more...

Strengthening Self-Esteem, Resilience and Body Image in Adolescents BenefitsAdolescence is a time of heightened self-consciousness and anxiety about 'measuring up' in relation to schoolwork, appearance and social life. Today's culture promotes unrealistic and narrow standards of what is acceptable and attractive, increasing stress that can all too often undermine self-esteem and encourage feelings of inadequacy. This teleconference will look at some of the  more...

Protect and Collect - The Effective Use of Engagement Letters ...finds companies in every industry, including professional service firms, looking at best practices to keep revenues steady and to decrease liability. The collection process has become more burdensome as cash flow tightens across the country. With more and more lawsuits arising against professional service providers and their firms, law firms, accounting firms and even bookkeeping/tax services  more...

Determining the Best Service Delivery Options for Public Works and Utility Projects: In-House or Contract? ...oach with examples to help you determine how public works services should be structured and delivered to gain the greatest financial and operational benefits for your community. Learning Objectives - You will be able to discuss alternative service delivery approaches. - You will be able to list examples of creative uses of contracts to gain efficiency and effectiveness. - You will be able to  more...

Developing a Community Nonemergency Response System ...itsCitizens are demanding fast, easy access to government services in an efficient manner that optimizes their investment. Municipal executives are consistently seeking government solutions to improve service without increasing budgets. Elected officials know the quality of services can mean the difference between re-election and defeat. This teleconference will provide municipal leaders the  more...

Pricing and Cost Analysis in Purchasing ...anization has to make is how much to pay for its items or services. The buying professional should be able to easily detect prices that are too high. Thus pricing decisions must be given careful consideration when buying industrial products and services. The price of a product or service should be expected to cover cost of production, promotion and distribution, plus reasonable profit. In order  more...

Employee Engagement in Troubled Times ... uncertainty if organizations are to maintain product and service quality, and lay a foundation for future growth. Yet while challenging economic environments make employee motivation more critical, they also make employee engagement more difficult to achieve. Belt tightening often results in organizational retrenching, reduced staffing levels and increased workloads, and constrained  more...

Promoting Wellness and Recovery of People With Mental Illness Through Strengths-Based, Person-Centered Practice ...nefitsThis topic is important for all levels of the human service and community corrections fields. Policy-makers and funders must develop policies and procedures that support and promote evidence-based practice with this challenging group of service participants. Service organizations must become more outcome-focused in their helping efforts. Direct practitioners, therapists, case managers and  more...

Automated Meter Reading and Advanced Metering Infrastructure: A Guide for Municipal Water and Energy Utilities ...e evolving to meet municipal needs for efficient customer service, infrastructure management and conservation. But, acquiring and successfully integrating automatic meter reading/advanced metering infrastructure presents unique challenges to municipal utilities. Procurement policies, physical and organizational infrastructure, information technology integration considerations, operational  more...

Major Issues in WiMAX Tower Leases and Zoning ...service for your computer, home or office, often called WiMAX service, is being rolled out in more than 80 U.S. metropolitan areas in 2009 and 2010. WiMAX is like Wi-Fi computer service, but covers an entire city or county. WiMAX will lead to more leases of land for communications towers because an entire new set of antennas and some new towers will be required for communities receiving the  more...

Pervious Concrete - The Pavement That Drinks! ...ous concrete, which commonly provides 20 or more years of service with little or no maintenance. You will learn about the latest mix designs, freeze and thaw resistance, environmental benefits, storm water management planning and placement techniques. This teleconference will provide examples of projects and you will learn how pervious concrete can earn LEED points on your green building  more...

Valuation and Reporting of Gifts and Service Donations ... the definition of fair value. Contributions of gifts and services should be measured at the fair value of the assets or services received or promised. FAS 157, Fair Value Measurements, introduces new concepts of determining fair value of donations to not-for-profit organizations. Understanding and applying fair value concepts to certain assets where there is no observable market as in pledges  more...

Collection Issues for Attorneys: Practical and Ethical Considerations ...our fee. The client may complain about the quality of the service or may claim that they cannot pay your fees. Whatever the excuse, it is a problem that can be lessened. This teleconference is designed to provide you with practical and ethical methods how to best avoid this potential problem. The teleconference explains that the best way to avoid problems with getting paid is to establish an  more...

Effective Auditing of Physicians' Notes ... documentation and subsequent charge capture of physician services is becoming more complex and scrutinized than ever before. Join us for this teleconference during which we will teach you how to audit physician notes from your own practice. We will cover all aspects of coding for evaluation and management services, and the appropriate documentation of these services. We will provide you with  more...

Increasing the Effectiveness and Efficiency of Manufacturing Logistics ...ue efficiency at the expense of effectiveness, curtailing service by delivering parts in crates to assembly lines and delaying deliveries by waiting for trucks to be full, and there is plenty of evidence that this approach is counterproductive for the company as a whole. n nInstead, manufacturing logisticians should view themselves as the pit crew supporting the production "race car drivers"  more...

Enabling Loan Processes with Paperless Files nLenders today face a variety of challenges - loss mitigation, fraud detection, audit compliance, underwriting and risk mitigation; and access demands on loan documentation are greater than ever. This teleconference will help you understand the benefits and potential pitfalls of paperless loan files, the considerations that must be made in choosing and implementing paperless systems, and the ways  more...

SAS 70 Requirements, Obligations, and Audit Survival Best Practices nToday's regulatory requirements are forcing corporate customers to become more aware of their vendors' internal controls and security than ever before. Maintaining an up-to-date SAS 70 report based on an audit of the effectiveness your organization's control objectives and activities can help satisfy these customers' concerns. To successfully navigate the SAS 70 audit process, it is important to  more...

Tax Law Research Best Practices ...states regularly amend tax laws, and the Internal Revenue Service adds or amends its regulations to changes in the code. Courts and administrative panels will decide how the laws and regulations are applied to specific controversies. This teleconference will examine the sources for identifying tax law and tools that track changes in the law as applied. It will also identify approaches to state  more...

Understanding LEED. for Existing Buildings Operations and Maintenance ... in operation. LEED® EB emphasizes maximizing operational service and efficiency while minimizing environmental impacts. The system addresses whole-building energy and water use, indoor comfort and air quality, cleaning and maintenance issues (including chemical use), recycling programs, purchasing activity, transportation integration and exterior maintenance programs. LEED® EB helps building  more...

Floodproofing Fundamentals: Design Methods to Reduce Flood Damages ...by flooding. Over the past 10 years, the National Weather Service estimates that flood losses have averaged more than $4 billion a year nationwide. Various government and insurance groups agree that nearly 40 percent of small businesses that experience a flood or other major disaster never reopen, and less than 30 percent of those that do reopen remain are operating two years later. Yet in  more...

Unrelated Business Income Tax - Tax Information for Charities and Other Nonprofits ...placed the spotlight on this sector. The Internal Revenue Service has become more sophisticated and active in the arena of unrelated business income tax. The result of noncompliance can be disastrous in terms of revenue and reputational loss to the organization. The IRS has the ability to assess penalties, sanctions and even revoke the nonprofit status of the organization. This teleconference  more...

401(k) Plan Costs Including Recent Update on Supreme Court Rule LaRue v. DeWolff, Boberg & Associates Inc. ...filed against Fortune 500 companies regarding 401(k) plan service fees, decision makers face increasingly tough choices and more difficult compliance challenges when it comes to providing 401(k) plan benefits. Arguably, the most rapidly evolving yet least understood element to this challenge is posed by the rigorous ERISA fiduciary laws - which can cost you plenty if you're not prepared! n  more...

Best Practices in Purchasing Software ...will explain methods for evaluating vendors, products and service levels for licensed software over the entire life cycle of a software application. The teleconference will also cover business continuity issues for business-critical software applications and methods currently used to mitigate against catastrophic failures of a software vendor or application. Be prepared for your next software  more...

Estate and Gift Tax Audits ...ns are more likely to be the focus of an internal revenue service examination. There will also be a discussion of how you can expect the IRS to approach and conduct the audit. The final section of the teleconference will be devoted to how you should handle the defense of the return that is selected for audit. This will include some examples of actual audit case results and a discussion of the  more...

Internet Techniques for Locating Lost Relatives nMany professionals are called upon to locate lost relatives of clients or patients. Attend this teleconference and learn the methodology, strategies and techniques that can lead to successfully locating the lost relative. Each search is unique. One always begins by establishing the goal - who needs to be located; determining what is known - the identifiers; and creating a basic research plan.  more...