Service Web-based Seminars

ITIL v3 Service Offerings and Agreements Capability SOA ...es learners in the practical aspects of the ITIL ® v3 Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to  more...

ITIL v3 Operation Support and Analysis Capability OSA ...es learners in the practical aspects of the ITIL ® v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to  more...

ITIL v3 Planning Protection and Optimization Capability PPO ...es learners in the practical aspects of the ITIL ® v3 Service Lifecycle and processes associated with the Planning Protection and Optimization of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended  more...

ITIL v3 Release Control and Validation Capability RCV ...es learners in the practical aspects of the ITIL ® v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to  more...

ITIL v3 Service Transition Lifecycle Course ...epts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best  more...

Call Center Social Media Certification - Live Online - May 9-11 2012 Social media represents one of the most significant changes in consumer media behavior in history, resulting in fundamental shifts in the way companies communicate and interact with consumers. This course provides the practical knowledge and insights required to establish objectives and strategies and to properly select the social media platforms to engage consumers, while monitoring and measuring  more...

Call Center Social Media Certification - Live Online - October 3-5 2012 Social media represents one of the most significant changes in consumer media behavior in history, resulting in fundamental shifts in the way companies communicate and interact with consumers. This course provides the practical knowledge and insights required to establish objectives and strategies and to properly select the social media platforms to engage consumers, while monitoring and measuring  more...

Call Center Quality Assurance Certification - Live Online - September 5-7 2012 Build a Best-in-Class Customer Service Center with Quality Assurance Monitoring Training. The quality assurance workshop provides participants with an understanding of the elements that are crucial in building a well-planned program that meets the strategic needs of the organization. Those goals and/ or needs may be orientated toward Cost, Service, Sales or Marketing.  more...

Call Center Quality Assurance Certification - Live Online - June 6-8 2012 Build a Best-in-Class Customer Service Center with Quality Assurance Monitoring Training. The quality assurance workshop provides participants with an understanding of the elements that are crucial in building a well-planned program that meets the strategic needs of the organization. Those goals and/ or needs may be orientated toward Cost, Service, Sales or Marketing.  more...

Call Center Quality Assurance Certification - Live Online - March 7-9 2012 Build a Best-in-Class Customer Service Center with Quality Assurance Monitoring Training. The quality assurance workshop provides participants with an understanding of the elements that are crucial in building a well-planned program that meets the strategic needs of the organization. Those goals and/ or needs may be orientated toward Cost, Service, Sales or Marketing.  more...

Call Center Workforce Management Certification - Live Online - August 1-3 2012 The BenchmarkPortal contact center Workforce Management Certification training course for workforce managers covers the entire workforce management process from the gathering of data to the production of forecasts, schedules, and budgets. We include lessons that benefit attendees from any sized organization, large and small, with real-world examples of solutions that work in practice - not just  more...

Call Center Workforce Management Certification - Live Online - April 4-6 2012 The BenchmarkPortal contact center Workforce Management Certification training course for workforce managers covers the entire workforce management process from the gathering of data to the production of forecasts, schedules, and budgets. We include lessons that benefit attendees from any sized organization, large and small, with real-world examples of solutions that work in practice - not just  more...

Customer Service Training ...service training class teaches students the basics of customer service. Students will learn how to develop and maintain a positive attitude, show extra attentiveness to customers, use customer-friendly language, and deal effectively with customer complaints and problems. Finally, students learn how to build rapport with customers, interpret non-verbal communication skills, provide quality  more...

Customer Service over the Telephone ...service training class teaches telephone courtesy and service. In this class, students will learn to provide high quality customer service over the telephone by improving their listening and questioning skills to clarify customer needs. Students will learn to create action plans to improve their customer service telephone skills so that they can provide excellent customer service and fulfill  more...

MOC 8824 - Sales Order Processing in Microsoft Dynamics GP 10.0 ...s order processing productivity and help improve customer service by automating sales order workflow procedures. Microsoft Dynamics GP Sales Order Processing gives you precise control over the flow of sales documents by defined quality insurance steps throughout the sales transaction life cycle. Unique ship to addresses per line item allows you to enter multiple items on a single document and  more...

SharePoint 2007 Governance Training This SharePoint training course covers the ins and outs of governance in general as well as common taxonomies. You will review what a Governance plan is made up of, as well as learn how to create a training plan, SharePoint service offerings and how to follow through with enforcing the plans. We will review Information Architecture and why it is important.We will take a look at each level in  more...

MOC 2279 - Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure ... Microsoft Windows Server 2003 Active Directory directory service infrastructure. The course focuses on a Windows Server 2003 directory service environment, including forest and domain structure, Domain Name System (DNS), site topology and replication, organizational unit structure and delegation of administration, Group Policy, and user, group, and computer account strategies.This is the sixth  more...

MOC 2433 - Microsoft Visual Basic Scripting Edition and Microsoft Windows Script Host Essentials This VBScript training class provides students with the knowledge and skills to manage Windows networks by using the Windows Script Host (WSH) and the Microsoft Visual Basic, Scripting Edition (VBScript) language. During the class, students will work on real-world scripts that they can use to manage computers running Windows Vista, Windows XP, and Windows Server 2003 operating systems. This class  more...

MOC 2274 - Managing a Microsoft Windows Server 2003 Environment This Windows Server training class provides students with the knowledge and skills to manage accounts and resources in a Microsoft Windows Server 2003 environment. The class is intended for systems administrator and systems engineer candidates who are responsible for managing accounts and resources. These tasks include managing user, computer, and group accounts; managing access to network  more...

MOC 2277 - Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services This Windows Server 2003 training class provides students with the knowledge and skills to implement, manage, and maintain a Microsoft Windows Server 2003 network infrastructure. The class is intended for systems administrator and systems engineer candidates who are responsible for implementing, managing, and maintaining server networking technologies. These tasks include implementing routing;  more...

Certified Eco Green Consultant Training Program GoEco Certified had developed the nations best & most comprehensive Certified Eco Consultant Training Program to help future Eco Consultants provide a valuable service within their community helping Homes/ Businesses GO GREEN! Green Consulting is a rewarding carrer that can be either part time or full time. All of the Eco Consultants are actual Certified Eco Consultants in the field doing exactly  more...

Constructing a Component Criticality Matrix A Better Way to Identify Important Components ...the part, its inventory levels and its impact on customer service. This montha ™s powerful 1-hour FREE 3rd Thursday - a Operations Improvement webinar has three important objectives: 1. To learn what a Component Criticality Matrix is and how to construct one. 2. To learn how to interpret the results of a Component Criticality Matrix and how to connect interpretations with  more...

Integrative Activity Based Costing Leadership An Overview of Bottom Up Cost Accounting ... to know the cash contribution of every product and/ or service. - A need for a commitment to eliminate all non-value adding activities and begin a process reengineering journey. - A willingness to implement a culture of waste hounds throughout the organization. ABCA is a managerial cost accounting system which determines the cost of activities without distortion and provides  more...

Better Methods for Calculating Safety Stock Service Levels This FREE 1-hour webinar addresses some techniques for reducing safety stock and still meeting target customer service levels. Specifically, this program will present some new ideas in safety stock and service level management by utilizing a unique modeling instrument that simulates safety stock, service levels, stock-outs and inventory investment from a random stream of demand over multiple  more...

ITIL v3 Service Operation Virtual Instructor Led ...ities. The course is intended for those who work within a Service Operation (SO) environment and require a deeper understanding of the underlying concepts, processes/ functions and activities involved and management responsibilities and how they may be used to enhance overall service quality and service provision. Course Objectives a Focus on the managerial and control aspects of the  more...

ITIL V3 Foundation This four-day Live Instructor-Led online course provides you with an intense and focused exploration of the new and updated topics in ITIL ® v3. The course is intended for those who work within IT or wish to explore IT service management frameworks and how they may be used to enhance overall service quality and service provision.  more...

SAP BOBJ with BW integration Online Competency Development Training program ...Universe Builder & Query Builder Module 13. Query as Web service Module 14. Voyager Module 15. Security Implementation Module 16. OLAP Universe Module 17. Import WizardPublishing Wizard Module 18. Business View Manager Module 19. Live Office Reporting Module 20. BO-SAP Integration/ Edge Series Module 21. SAP Webi/ Dashboard Reporting Module 22. BO XI R3 Certification Guidelines  more...

Conducting Successful Product Complaint Investigations - Webinar By GlobalCompliancePanel Overview: This webinar will provide valuable assistance and guidance to the life sciences manufacturers engaged in various aspects of product complaint investigations. An effective complaint handling system is an extremely important part of any quality system. Manufacturers should understand that any complaint received on a product shall be evaluated and, if necessary, thoroughly investigated  more...

Webinar on Cloud Computing SaaS - Webinar By GlobalCompliancePanel ...Service (SaaS) Webinar will present the best practices for the validation of a SaaS Customer Relationship Management (CRM) Solution. Our presentation will offer an introduction to cloud computing and explain the benefits of using a SaaS system. We will detail the differences between a Conventional Implementation and a SaaS Implementation Methodology. A SaaS CRM system will be utilized as an  more...

Using SLAs to Facilitate Enterprise and IT Governance Risk Management and Compliance GRC - Webinar by GlobalCompliancePanel This one-of-kind webinar is intended to provide you with practical guidelines on applying SLA concepts to your organization's GRC program. Organizations that have SLAs for GRC reap these benefits: * Ongoing improvements in their ability to identify, assess and prioritize risks * facilitates business owners involvement in risk management and GRC programs that affect them *  more...

Outsourced processes and ISO 90012008 - Webinar by GlobalCompliancePanel ...ow to evaluate and select outsource suppliers, especially service suppliers. We develop methods for written supplier agreements, which define controls and expectations. A critical element for success is monitoring and measuring of the delivered service. This presentation incorporates supplier scorecards as the most effective tools for this purpose. This webinar explains the changes in ISO  more...

ITIL Foundation Bridge Virtual Classroom ...ourse introduces learners to the lifecycle of managing IT services to deliver to business expectations as part of the new v3 release of ITIL. This Bridging Course is designed as an update for candidates who hold Foundation certificates from earlier versions of ITIL to a level of knowledge and understanding in line with the ITIL v3 Foundation Certificate in IT Service Management. This course  more...

ITIL v3 Foundation Virtual Classroom Take the ITIL ® v3 Foundation course Virtual Classroom is set up in the same manner as the physical classroom however altered to optimize the virtual learning experience without the hassle of travel. The virtual classroom delivery option is ideal for training geographically dispersed teams. This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services  more...

Validating Radiation Sterilization for medical device industries GlobalCompliancePanel brings a new webinar on the topic of Validating Radiation Sterilization for medical device industries. Webinar will be on March 9, 2010. Webinar will be presented by Mark Roberts. Mr. Roberts is the head of Roberts Consulting and Engineering (RCE), a consulting firm specializing in quality system and sterility assurance compliance. He was previously the Manager for the  more...

Student Shelter In Computers EC-Council Academic Partner Offers Certified Ethical Hacker CEH Course ... Module 09: Social Engineering Module 10: Denial of Service Module 11: Session Hijacking Module 12: Hijacking Webservers Module 13: Hacking Web Applications Module 14: SQL Injection Module 15: Hacking Wireless Networks Module 16: Evading IDS, Firewalls, and Honeypots Module 17: Buffer Overflow Module 18: Cryptography Module 19:  more...

Advanced Java JSPs and Servlets Short Term ...ycle o Studying the life cycle methods - init, service and destroy o A look at the Servlet Heirarchy * The JSP Life Cycle as an extension of Servlet Life Cycle * Scriplets and expressions in JSP * Implicit objects in JSP * Declarations, directives in JSP * Form processing - passing parameters on * Understanding how the container translates the  more...

Asphalt Pavement Management Recycling Preservation Online Certificate Program The Asphalt Pavement Management, Recycling & Preservation Online Certificate Program consists of three modules covering pavement evaluation, management, recycling and preservation. Those who are faced with the challenges of maintaining roadways on a shrinking budget will learn cost and energya efficient strategies to extend the useful service life of pavement. The instructor, Blair Barnhardt, has  more...

How to Conduct an Effective Initial Consultation - On-Demand Webinar Every successful client relationship starts with a Needs Analysis during the Initial Consultation. This Webinar gives you the core knowledge and skills to accurately assess and create relevant systems and solutions that truly enhance your clientsa ™ lives and environments and to create your customizable needs analysis forms. Certified Professional Organizer ® Debra Milne will teach you  more...

Through the Customer Eyes Tuesday Sept 28 2010 100 pm ET ...practical training and certification program for customer service representatives that will benefit any employee who interacts with customers. Developed in cooperation with, and endorsed by, the International Customer Service Association, Through the Customer's Eyes will help you: Improve productivity. Increase employee retention. Implement consistent training. Create dependable  more...

Complete Java Training ...verview: How Servlets Work o Servlet Lifecycle: init(), service(), destroy() o HTTP Servlets: HttpServletRequest, HttpServletResponse and HttpServlet classes o Accessing Parameters * JavaServer Pages (JSP) training o Basics and Overview JSP architecture JSP tags and JSP expressions Fixed Template Data Lifecycle of a JSP o Model 1/ Model 2 (MVC) Architecture o More on JSP  more...