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Service Culture Training Seminars and Classes
From The Training Bank
Customer-Focused Leadership
 This highly effective and interactive 2-day on-site program provides you with proven fundamentals for developing and improving service quality. Rather than rote, mindless steps for creating customer satisfaction, this program provides a way of thinking, a mind-set that can empower people to go beyond satisfaction. If you are serious about making Customer Focus and Service Quality a competitive more...
From Meirc Training and Consulting
Certified Customer Service Executive
 This program is designed for Managers/Supervisors and senior customer service staff. This program is worth 25 NASBA CPE sUnderstand the importance of customer service culture in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Understand the process of managing a customer complaint system.Agree and practice strategies for service recovery more...Certified Customer Service Executive
This program is designed for Managers/Supervisors and senior customer service staff. This program is worth 25 NASBA CPE sUnderstand the importance of customer service culture in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Understand the process of managing a customer complaint system.Agree and practice strategies for service recovery more...Certified Customer Service Executive
  Objectives:
By the end of the program, participants will be able to:
Understand the importance of customer service culture in a competitive environment.
Practice the techniques of managing customer expectations and delighting them.
Understand the process of managing a customer complaint system.
Agree and practice strategies for service recovery aimed at regaining customer loyalty.
Analyze basic more...
From Live to Learn
Customer Service Excellence
 ...pedience and competence.
Allow us to help you develop a service culture, which sets you apart from the competition.
The Customer Service Excellence program will guide participants through:
- Understanding the Value of Customer Service
- Recognizing External AND Internal Customers
- Communicating with Customers
- Demonstrating Telephone Etiquette
- Interpreting Body Language and more...
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