Online Service Desk eLearning Training
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Serebra Learning Corporation
ITIL The Service Desk and Incident Management
...t (ITSM), and it covers one service support function--the service desk--and one service support process--incident management. This course is intended to help learners prepare for the IT service management foundation certificate exam. For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology
more...
...t (ITSM), and it covers one service support function--the service desk--and one service support process--incident management. This course is intended to help learners prepare for the IT service management foundation certificate exam. For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology
more...
