Service Excellence - Training Resources
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From Pro-TEST Consultancy Sdn. Bhd
Customer Service
1. Telephone Courtesy and Techniques
2. Customer Service Excellence
3. Customer Service Culture
4. Salesmanship Techniques
more...
1. Telephone Courtesy and Techniques
2. Customer Service Excellence
3. Customer Service Culture
4. Salesmanship Techniques
more...
From Live to Learn
Customer Service Excellence
How would your customers rate the service you provide? Are you confident that every employee in your organization is aware of their role in ensuring customer satisfaction? Regardless if the customer is external or internal, every interaction should be handled professionally, with respect, expedience and competence. Allow us to help you develop a service culture which will set you apart from the
more...
How would your customers rate the service you provide? Are you confident that every employee in your organization is aware of their role in ensuring customer satisfaction? Regardless if the customer is external or internal, every interaction should be handled professionally, with respect, expedience and competence. Allow us to help you develop a service culture which will set you apart from the
more...
Service Excellence Training Providers and Trainers
Honig IdeaGuides We are a facilitation and training firm.
We provide facilitation for company retreats, strategic planning sessions and any type of meeting. We are specialists in collaborative thinking. We make meetings extremely engaging and productive.
We also training in the following three areas:
1) Creativity and Innovation for managers and staff, This include our Creativity and Innovation more...
Beyond The Blue Ltd Beyond The Blue was set up to provide consultancy and training services to individuals, organisations and businesses in a variety of different sectors.
We count amongst our UK clients; some of the most prestigious hotels, multinational businesses, county councils and other public bodies, small businesses and individuals. We pride ourselves on providing the same excellence in customer service more...
Centre for Creative Thinking Centre For Creative Thinking is a professional staff development agency based in Singapore that provides seminars, courses and workshops for clients in Singapore, Malaysia, India and other countries in the Asian region and Middle East. Working in partnership with our clients we help organisations enhance their performance through superior training. Our clients come from different industries.
The more...
Human Resources Services ...lls, key account management, negotiation skills, customer service excellence, Emotional Intelligence enhancement, personal development, motivation, stress management, and mind/ intuition enhancement.
He has had consulting and training assignments in Thailand, Indonesia, Malaysia, Singapore, Brunei, Philippines, Vietnam, India, Sri Lanka, Maldives, United Arab Emirates, and China, and has more...
Pinnacle ... Skills
Business Presentation Skills
Selling Skills
Service Excellence
Time - Life Management
Creativity Workshop
Proactive Problem Solving
Cross Cultural Diversity & Etiquette
Work with Fun
Personal Image
Telephone Etiquettes
Email Etiquettes
Assertive Behaviour
Help Desk Customer Service Skills
Management Development Programmes:
Managerial Effectiveness
more...
Executive Solutions Ltd ...ce, 52 Tips for Confidence Building, 52 Tips for Customer Service Excellence.
The company is a UK registered learning provider and its Training Director and network of Associate Trainers have extensive experience of working with and managing small businesses across a broad range of sectors. Training is designed to meet a broad spectrum of communication needs and is suitable for businesses at more...
Trident Training Systems Private Limited ...
RETAIL CUSTOMER SERVICE
RETAIL STORE MANAGEMENT
TOTAL SERVICE EXCELLENCE
(Workshop for Top Management Team for Developing the organization s service strategy and attaining overall service leadership).
CUSTOMER SERVICE
SERVICE LEADER CERTIFICATION
COMMUNICATION & INTERPERSONAL SKILLS
TELEPHONE PERFECTION
PRESENTATION SKILLS
INFLUENCING SKILLS
ANALYTICAL SKILLS
NEGOTIATION SKILLS
more...
Profweb ProfWeb is a global group of inter-disciplinary training and consulting professionals who share common values and subscribe to the Institute of Management Consultants professional code of conduct.
It is our vision to achieve an integrated, transformed, productive and prosperous South Africa, utilizing all its resources to their full potential.
Our mission is to empower individuals through more...
Talent Technologies Talent Technologies offers companies management training in Thailand and Asia. Programmes include leadership training, teambuilding, customer service excellence and talent management.
Talent Technologies also offers career counselling and guidance in Thailand and Asia, as well as a comprehensive employee outplacement service.
Talent Technologies uses materials from world-class authors more...
Communico Ltd. Communico Ltd. is the home of MAGIC - training and consulting that will help you create a culture of exceptional service.
MAGIC (which stands for Make A Great Impression on the Customer) delivers measurable results. Through assessment, planning, training for all levels and coaching, we help organizations reach new levels of customer satisfaction and retention. more...
Centre For Customer Care (ccc) Malaysia ...sations to achieve maximum business profitability through service excellence. Our services include:
a) Customer Service training programmes
b) Certified Customer Service Trainer (CCST) programme
c) Customer Research eg Mystery Shopping, Customer Satisfaction Surveys, etc (www. customereyes. net)
d) Showroom selling DVDs, manuals on Customer Service
e) Teambuilding programmes using more...
Foundations of Service Training Foundations of Service offers training provided by Scott Brown, the author of "Who Cares? Creating A Culture Of Service In Your Business." Scott's training provides a powerful combination of Professional Development and Personal Growth that is relevant across all industries. Scott's workshops are available at the management level (new and veteran) as well as for frontline employees. While more...
Lets Talk Communication LetsTalkCommunication. com Business Communciation & Customer Service Coaching
Personalised Communication Coaching for Executives, Customer Service Representatives and anyone in business who wants to achieve maximum results when dealing with people more...
PrimeTime Training Enterprises Limited ...es using Microsoft Access
Telephone Techniques
Customer Service Excellence
Leading High Performance Teams
Effective Time Management
Managing Budgets using Microsoft Excel
Project Management using Microsoft Project
Coaching Skills for Managers
Performance Appraisal Skills for Managers
Interview Techniques for Managers
Presenting with Impact
Strategic Planning
Leading Change
Stress more...
Net Worth Continual Learning & Training What We Do
1. Human Resources Strategies- We evaluated human resource capabilities and responsibilities in light of corporate business goals, and assisted in the design of a comprehensive human resources strategy which focused on the measurable attainment of specific high-priority business goals. This resulted in the creation of a curriculum based upon business outcomes, creating a direct link more...
Stratford Lucknow ... The Invisible
Chakk De Phatte (Motivation)
Service Excellence on the Telephone
Effective Selling Skills
Effective Business Writing
Assertive Communication
Effective Business Presentations
Outstanding Customer Service
Oral Communication in English
Our courses are based largely on the fusion of Experiential Learning and Enhanced Learning more...
Turning Point Training and Assessment Systems Pvt. Ltd. Our Capabilities:
Establish Quality Benchmarks and Standards
Establish Process and Systems
Design & Develop Standard Operating Process Systems
Define and Prepare Competency and Strategic Behavior at every level
Behavioral & Competency Assessment & Feedback
Establish Recruitment System and Methodology
Audit and Identify Performance Gaps
Develop Customized Training more...
Edify Consultants * Selling Excellence & related Sales Skills
* Key Account Management
* Communication Excellence
* Business Writing
* Effective English Skills (Voice & Accent etc..)
* Effective Team Management
* Sales Team Management
* Positive Attitude & Success
* Customer Service Excellence
* Health, Stress & Lifestyle Management more...
Performance Solutions by Design ...elopment for The Ritz and author of The Six Principles of Service Excellence along with our team of subject matter experts can drive the kind of change you re looking for through:
Workshops on topics including The Six Principles of Service Excellence, The Execution Strategy for Success, New Employee Orientation, Organizational Alignment, Leadership Development, and more
Tailored more...
STARS Business Development Pty Ltd ...l Selling Skills (intro. and advanced levels)
* Customer Service Excellence
* Creating Loyal & Profitable Lifetime Customers
* Complete Suite of Management and Leadership Disciplines
* Small Business Skills
* All Retail Disciplines including merchandising and theft prevention
We cater primarily to companies in these categories: Retail, Service, Hospitality, Field Sales (including more...
Live to Learn ...g techniques.
Areas of specialty include:
*Customer Service Excellence
*Discovering Diversity
*Leadership Development
*Train-the-Trainer
*Managing Change
*Communication Skills
*Coping and Stress
*Time Mastery
*Sales Strategies
*Management Development
*Effective Work Teams
*DiSC Behavioural Styles
*Succession Planning
*The First Time Supervisor
*Work more...
