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Instructor Led Service Excellence Training Classes

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Service Excellence Training Seminars and Classes

From Meirc Training and Consulting
Customer Service Excellence How to Win and Keep Customers instructor led training This program is designed for Managers/supervisors and senior customer service staff. This program is worth 15 NASBA CPE s.Understand the importance of customer service in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.' more...
Customer Service Excellence How to Win and Keep Customers instructor led training This program is designed for Managers/supervisors and senior customer service staff. This program is worth 15 NASBA CPE s.Understand the importance of customer service in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.' more...
Customer Service Excellence: How to win & keep customers instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Agree on a strategy to recover from major drawbacks and regain the loyalty of customers. more...
From Human Resources Services
G K Lim's Customer Service Excellence Training instructor led training Let's face it: one slight mistake in serving one customer in today's extremely competitive business environment means millions of dollars down the drain. Your company's customers don't deal with just your company alone; they have hundreds of other suppliers. Whatever excellent service they receive from one becomes a yardstick for their dealing with others, even from totally different more...
From Mobile Technical Institute
Exceptional Customer Service instructor led traininggroup study and discussion Today s consumers demand exceptional customer service. Excellence in customer service is one of the primary factors in determining the future success or failure of a company. Learn the truth about common customer service myths, gain insight into the expectations and needs of today s consumers, learn key factors in customer-focused behavior, as well as tips for providing exceptional customer more...
Customer Service Esentials instructor led traininggroup study and discussion Providing exceptional customer service is essential for individual and organizational success. Today s consumers demand exceptional customer service. Excellence in customer service is one of the primary factors in determining the future success or failure of a company. Learn the truth about common customer service myths, gain insight into the expectations and needs of today s consumers, key more...
From Live to Learn
Customer Service Excellence instructor led traininggroup study and discussionworkshop / seminartrain the trainer ... which sets you apart from the competition. The Customer Service Excellence program will guide participants through: - Understanding the Value of Customer Service - Recognizing External AND Internal Customers - Communicating with Customers - Demonstrating Telephone Etiquette - Interpreting Body Language and Behavioural Styles - Handling Challenging Situations - Maintaining a Positive more...
From Business Training Works, Inc.
Customer Service Training instructor led traininggroup study and discussionworkshop / seminar ...stomer Service Skills Training, Customers First, Customer Service Excellence, Customer Service Expertise, Learning Customer Service, How To Serve Customers, Basic Customer Service, Customer Service Excellence Training, Professional Customer Service, Skillful Customer Service, Learning To Serve Customers, Treating Customers Well, Putting Customers First, Customer Satisfaction, Customer Service more...
From Performance Solutions by Design
The Six Principles of Service Excellence Workshop instructor led traininggroup study and discussionbookworkshop / seminar ...d to invite you to attend our insightful, action-oriented Service Excellence Workshop. This super-charged workshop is designed for business leaders who are serious about and committed to immediately elevating the level of service provided to their customers on a consistent basis, and its linkage to positively impacting bottom-line results. This workshop will be presented by seasoned experts more...
From LJL Seminars (tm)
Comprehensive Customer Service Training instructor led training This three-day comprehensive customer service training program provides you with the detail level of understanding and training to provide complete customer service excellence. DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position more...
From Crossroads Consulting
Commitment to Excellence instructor led traininggroup study and discussion Commitment to Excellence - This two-hour, award winning workshop will discuss how to create quality, how to find out what the customer wants and how to gain productivity through people. Attendees will receive the Principles of Service and an action plan to create excellence in work and life. The workshop will include a workbook for attendees and audience discussion and involvement. more...
From Summit Business Solutions
Customer Service Excellence instructor led trainingon-line e-learning cbt (computer based)workshop / seminar This program focuses on delivering value and maintaining customer satisfaction. Participants will learn techniques that focus on customer requirements, increasing repeat business and sales. Can be presented as executive briefing to multi-day customer service boot camp including customer site visits, interviews and service level evaluations. more...



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