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Service Improvement Training Seminars and Classes
From The Training Bank
Customers Forever
 Whether your goal is to improve customer retention, create value and build customer loyalty or enhance the delivery of service to your customers, this program is for you.
This popular and highly effective one or two-day on-site program is designed specifically for all front-line and support employees. It presents a framework for improving service at the point of contact with the customer. This more...
From The Grey Matters
ITIL V3 Overview
   This one day course is aimed at all levels of IT professionals, customers and users involved in the provision or receipt of IT services.
The aim of the course will be to give you an overview of the new topics in ITIL Version 3 as follows:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
It will also help you to understand the main more...
From Datrix Training Ltd
ITIL Foundation
  The IT Service Management Foundation course is a three-day course leading to the ITIL Foundation Certificate. It is made up of a series of formal lectures, a number of practical assignments to be carried out in syndicate groups and some practical exam preparation.
Throughout the course a series of mock examinations will be set and candidates will have ample opportunity to prepare for the more...
From Chameleon - Global ITIL Experts
ITIL Practitioner Release & Control
...arn how and what to audit through best practice
Discover Service Improvement Plans for Release and Control
Course contents
Day 1 - The Scope of Release and Control
Planning for the implementation of Release and Control process
The goals of Release Management
The basic concepts of Release and Control process
Major activities from development to the live environment and beyond
Managing the more...
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