Instructor Led Service Level Training Classes

Defining Customer Relations through SLAs and Key Accounts Management ' This program is designed for Relationship managers, marketing managers, sales and customer care managers and supervisors as well as senior sales and customer service staff. This program is worth 25 NASBA CPE?s. Appreciate the importance of relationships with customers versus repeated satisfactory transactions. Appreciate the role of CRM in collecting, analyzing and using information to  more...

Defining Customer Relations through SLAs and Key Accounts Management This program is designed for Relationship managers, marketing managers, sales and customer care managers and supervisors as well as senior sales and customer service staff. This program is worth 25 NASBA CPE s.Appreciate the importance of relationships with customers versus repeated satisfactory transactions.Appreciate the role of CRM in collecting, analyzing and using information to strengthen  more...

Prep Courses for ISEB Certifications with 100% job Guarantee. ...e Management Release Management 3. SERVICE DELIVERY Service Level Management Capacity Management IT Service Continuity Management Financial Management for IT Services Availability Management Start Date: 01 December 07 Duration: 10 Days (2Hrs/Day) Fees: Rs. 5000/-(Inclusive of Study mtl, Question bank & Case Studies, Mock Tests, etc.) About the ISEB Exam:  more...

ITIL PRACTITIONER ...ffered Service Desk/Incident Configuration Problem Change Service Level Capacity Availability Financial Who should attend These courses are designed for those already working in the relevant discipline, who would like to broaden their knowledge of the subject and wish to gain a suitable qualification to demonstrate their level of competence, ability and knowledge of the subject. The courses  more...

ITIL Practitioner Courses With Examination 3 Day course, all prices are inclusive of exam and course materials. The course completes with a one and a quarter hour written assignment (essay style) and a one hour closed-book multiple-choice paper consisting of 25 questions. The questions will be based on a Case Study and a set of discipline specific appendices to the Case Study. Courses Included Are: Change Management Configuration  more...

ITIL Service Management Essentials The IT Infrastructure Library (ITIL) is one of the fastest growing areas in IT today. ITIL is a set of best practices for managing IT services, originally developed in the UK more than 10 years ago. ITIL offers IT organizations a way to manage the requirement that they do more with less by providing process improvement and metrics for measuring performance and return on investment. Service  more...

Statements of Work and Specifications (SOW) This 1-day Statements of Work & Specifications program provides participants with the tools to create cogent, complete and well-organized statements of work. The program reviews the functions of the statement of work, its link to performance management, and the benefits realized by a specific and well-crafted document. Guidelines are given for writing a good statement of work and examples provided  more...

ITIL Practitioner Certificate - Service Level Management This three day course explores the guidance in ITIL Service Level Management to understand the processes involved and the opportunities and challenges faced when implementing and working with this discipline. The course is used in preparation to undertake the EXIN Practitioner Certificate exam in Service Level Management in the afternoon of day three of the course.  more...

Customer Service Excellence This program focuses on delivering value and maintaining customer satisfaction. Participants will learn techniques that focus on customer requirements, increasing repeat business and sales. Can be presented as executive briefing to multi-day customer service boot camp including customer site visits, interviews and service level evaluations.  more...