Custom Search

Online Service Lifecycle eLearning - Training Resources

Service Lifecycle Training Provider? - Tell us about your Training!
Service Lifecycle Training Seminars and Classes
From 123-CBT Computer Based Training
ITIL V3 - ITIL and the Service Lifecycle on-line e-learning cbt (computer based) Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to  more...
ITIL V3 - Service Strategy Fundamentals on-line e-learning cbt (computer based) IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through their service assets. This course examines how value is created through service assets, and how these service assets can perform  more...
ITIL V3 - Service Design Fundamentals on-line e-learning cbt (computer based) IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL, Service Design is a phase of the Service Lifecycle that helps IT organizations create the design specifications to provide these IT services.  more...
ITIL V3 - Service Operation Principles and Functions on-line e-learning cbt (computer based) IT organizations must manage their day-to-day service operations according to their business objectives, so that their services are aligned with their business needs. Within the IT Infrastructure Library (ITIL), Service Operation is a phase of the Service Lifecycle that helps IT organizations manage their daily operations to provide these IT services. This course is intended to help learners  more...
ITIL V3 - Service Operation Processes on-line e-learning cbt (computer based) IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations. This course is intended to help learners understand the Service Operation processes within the ITIL Service Lifecycle.  more...
ITIL V3 - Continual Service Improvement Fundamentals on-line e-learning cbt (computer based) IT organizations should incorporate service improvement continually throughout the lifecycle of every service they provide to their customers. Within ITIL, Continual Service Improvement (CSI) is a phase of the Service Lifecycle that provides IT organizations the tools and processes necessary to continually improve their services. This course is intended to help learners understand how CSI will  more...
Want to market your Service Lifecycle training?
tcw11-gfc--11/28/09-10:21:10-(862)[A]-[B]-[B]