Service Management - Training Resources

ISO20000 Training Solutions ...nternal culture of continual quality improvement in an IT Service Management Framework. OBJECTIVES The objective of this course is to help your organisation understand the benefits of considering or implementing ISO 20000. Students will be able to: -Understand what ISO 20000 is -Review the benefits that it can bring -Explore the relationships with other IT Frameworks -Describe more...

Focus on Training ...rofessionals in the areas of: - Project Management - IT Service Management Focus networks with accredited training providers throughout the UK and Ireland to offer the widest choice of training dates and locations. Courses include PRINCE2, APM, PMI, ITIL, ISEB and Microsoft. Both public scheduled courses and on-site courses are available. The Focus website includes a powerful course more...

Pro-Attivo Limited ...18, SANS 15000) We are at the forefront of the world's Service Management standard, ISO/IEC 20000 which was published on the 15th December 2005. We first started providing BS 15000 consultancy in 2001. BS 15000 was the forerunner to ISO/IEC 20000, it also triggered facsimiles of the standard initially in Australia [AS 8018] and South Africa [SANS 15000] prior to the ISO/IEC publication. We more...

Spectra Mind Solutions ...OPC Consulting BPO companies ISO 20000 Consulting IT Service Management related standard based on British Standard 15000 ISO 25999 Consulting Business Continuity Management / disaster recovery ISO 27001 Consulting (Information Security Standard) ISO 9001: 2008 Standard for quality management system ITIL Consulting IT Infrastructure Library - Customizable framework of best more...

Service Strategies Service Strategies has been delivering technology service and support specific education for more than fifteen years. Our content and expertise sets our education apart from anything else in the industry. Content - Our educational materials and interactions are designed specifically for management and staff that work in technology service and support. Our course content was developed more...

Trimentus Technologies Pvt Ltd. ...are used to aid the implementation of a framework for IT Service Management (ITSM). This framework defines how Service Management is applied within specific organizations. Being a framework, it is completely customizable for application within any type of business or organization that has a reliance on IT infrastructure. ITIL ( ) has seen exponential growth in the Asian market over the more...

XTrack Egypt XTrack is the Global Management Solutions center offering Training and development, HR consultancy, and Marketing consultancy to help our clients lead their business domain and perform higher than the market. Our training activities are concentrated in four excellence centers: 1- Sales, including sales courses for all sales professionals from entry level selling skills till highly advanced and more...

Helix Service Management Services Ltd. ...Service Management Services Ltd is a new ISEB-accredited training provider, formed by two accredited ITIL trainers, with 40 years of Service Management consultancy and training experience between them. WE are accredited by ISEB to provide ITIL training, and by itSMF to provide ISO/IEC20000 training. We specialise in ITIL , ISO/IEC2000 and IT Governance frameworks. As a small, specialist more...

Mountainview USA Accredited ITIL Training organization Accredited ITIL, ISO20000, ISO27000, COBIT Courseware Licensing and Consultancy Promotion ITIL V3 Expert Mentored CBT Bundle: $3995US www. mountainview. ca more...

Trident Training Systems Private Limited ...rvices in the areas of Training & Development, Retailing, Service Management, Human Resource Management, Personal & Organizational Transformation. In more than fifteen years of positive existence, we have trained and developed more than 20000 people and have been instrumental in successfully consulting and training organizations like SHOPPERS STOP, PIRAMYD, WEEKENDER, PEPE JEANS, GLOBUS, more...

FGI Ltd ...Service Management and Project Management training and consultancy. We deliver end to end solutions designed to meet your needs and budget, focusing on your specific strategies and individual requirements of your employees. FGI provide a full range of examination training courses for ITIL , PRINCE2 , M_o_R and MSP , along with a substantial portfolio of Project Management courses.  more...

2e2 2e2 is a training provider focussing on the end-user, providing courses in the following areas: Desktop Applications training (e. g. Microsoft Office) Unified Communications training (e. g. IP Telephony) Service Management (including ITIL) Web Development Training Room Hire We deliver public courses in London, Leeds and Birmingham and more...

Bluesphere Training on IBM Mainframe Technology with job assistance FEATURES: 1. State of art lab infrastructure 2. 24x7 lab accesses 3. Live mainframe environment on IBM Mainframe server 4. Comprehensive work on Mainframe projects 5. Certified and industry experienced faculties 6. Human development & communication workshop on the weekends during the program window 7. Best practice session by more...

Crysol Academy ... 2nd: Maximo(IBM Tivoli Service Desk) Asset Management Service Management Section 3rd: Tivoli Netcool Products: Omnibus Precision Weptop Reporter Impact CITRIX CERTIFICATIONS CCA CCEA ITIL CERTIFICATIONS ITIL Foundation version 3. 0 ITIL Practitioner ITSM (ITIL Service Manager) CHECK POINT CERTIFICATIONS CCSA CCSE JUNIPER NETWORK CERTIFICATIONS JNCIA JNCIS JNTCP more...

The Knowledge Academy The Knowledge Academy delivers PRINCE2 2009 , MSP and ITIL training nationwide in 8 centres. Free iPOD with all Public schedule bookings. Fully accredited courses includes exam and lunch. Book now http://www. theknowledgeacademy. com/ training-calendar more...

ProTechTraining ProTechTraining is a division of ProTech Professional Technical Services Inc. an IBM Business Partner specializing in IT Service Management, specifically Enterprise Systems Management and Data Center Automation. ProTechTraining has successfully trained over a quarter-million students since 1990. ProTech offers more than 500 courses as instructor-led and live eLearning solutions throughout North more...

Reckon IT Training & Consulting We are an IT Management Training Organization based in India. We offer the following courses: Foundation Course in IT Service Management (ITILV3) Foundation Course in Service Quality Management (IEC/ ISO 20000) Foundation Course in Information Security (IEC/ ISO 20000) Project Management (PMP) Certification Course IT Outsourcing Mangement Course. more...

ExcelSol - Business Excellence Solutions ... ITIL / ISO20000: 2005 (ITSM Information Technology Service Management Systems) Six Sigma (Process Improvement) Balanced Scorecard (BSC Goal Roll out and Performance Tracking) Risk Assessment - Business and IT (Based on ISO14971: 2007 and OCTAVE) CobiT IT Governance model EFQM Business Excellence Model Business Continuity (BS25999) and Disaster more...

Knowledge Center Inc ...edge Center is an Accredited, full service provider of IT Service Management (ITSM) education. Our flexible and sustainable ITIL Training, ISO Training, MOF Training is delivered across the world as on-site, corporate classes, and in our Public Training Centers in Virginia and Washington DC. Knowledge Center Inc is a FOXIT Accredited Partner. Fox IT is a global independent Service Management more...

ProMinds Consulting Pvt Ltd MISSION : To Provide Transformational Process, Quality, Security & Management Solutions to global IT Community PARTNERSHIP : SEI-CMU Transition Partner for CMMI Product Suite, Global (except US) EMPANELMENT : CERT-In Empanelled Information Security Auditing Org., by Govt. of India CERTIFICATION : ISO 9001 :2000 Certified We offer professional advisory, consulting, more...

Tango Training LLC At Tango Training, we approach everything from the perspective of teambuilding. Whatever your employees need, they usually need to develop as a team. We offer customized, on-site workshops in written and verbal communication skills, diversity, teambuilding, customer service, management skills and HR topics. We also offer customized training materials for you to deliver via your own in-house more...

Foundations of Service Training Foundations of Service offers training provided by Scott Brown, the author of "Who Cares? Creating A Culture Of Service In Your Business." Scott's training provides a powerful combination of Professional Development and Personal Growth that is relevant across all industries. Scott's workshops are available at the management level (new and veteran) as well as for frontline employees. While more...

ITSM Experts ...Service Management training and consulting organization in Asia Pacific with more than 20 years of experience in the field of IT Service Support. We offer an impressive range of knowledge and career enhancing skills including industry recognized certifications for Help Desk and Service Desk Professionals that enables them to deliver exceptional results for their organisation and their more...

GLOPORE IM Services Pvt. Ltd ...Service Management Company. GLOPORE IMS offers two types of services one is Managed Services and other one is Professional services. In Terms of Managed services we offer End-to-end Remote IT Infrastructure Management services to global companies from our NOC, Bangalore. GLOPORE IMS has its presence in 5 different countries - India, Boston, Dubai, Singapore, Sydney. In terms of Professional more...

ITHelpLine ... quality consulting and training services in Business/ IT Service Management. We specialize in ITIL V3 and ISO2000 training - Our ITIL Experts provide both public and onsite customized training programs. Visit our website for a public schedule of ITIL V3 Foundations training in India. (Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kochi, Trivandrum) Trainer Profile Our ITIL training more...

Procept Associates Limited ...ializing in Project Management, Business Analysis, and IT Service Management. We deliver our programs in partnership with five leading Canadian universities, as direct public offerings, or in-house at customers facilities. We have been a Canadian leader in custom training solutions for over 14 years. Our consulting division offers strategic consulting solutions in our three specialty areas.  more...

Harbinger Consulting Solutions HCS - www. hcsindia. com is the leading training and consulting organization, helps to build our client capability in the market place. We customize the training for Project Management Areas, Service Management Areas, Business Acumen Series and Leadership Skills. We are working with MNC and Corporate in IT sector through subject matter experts across India. Our Motto is to deliver high quality more...

Hewlett Packard Educational Services ...inistration SNA I, II & III POSIX Shell Programming IT Service Management HP-Tru 64 UNIX HP-Open VMS HP-EVA / CA BEA- Weblogic BEA Tuxedo Courses System Administration SCO UNIX Solaris Administration Linux Administration Windows Server 2000 /2003 Administration Sql Server 2000 more...

RCCSP Professional Education Alliance The Resource Center for Customer Service Professionals (RCCSP), celebrating its tenth year of service to the contact center and IT communities, provides access to the world's most comprehensive network of call center, help desk, ITIL, telecommunications, and outsourcing training and certification providers. The RCCSP Professional Education Alliance brings together the world's biggest and best more...

Metrofuser ...a compilation of collaborative disciplines, parts theory, service management and general printer repair. Our classes provide students with hands-on, real-life scenarios challenging them to build everything possible for each technology element with their own hands. Students break it, fix it, install it, troubleshoot it, integrate it, migrate it, upgrade it and deploy it. That s what makes more...

Lauderbaugh & Associates, Inc JJ Lauderbaugh, CPCM 408 866-7673 or 800 500-9656, 189 Altura Vista Dr., Los Gatos, CA 95032. JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance. She"s an international speaker, trainer, facilitator, author and certified management consultant (CPCM) on customer more...

MUSA Software Engineering Pvt Ltd ...rity Management Systems compliant to ISO 27001:2005 IT Service Management Systems compliant to ITIL framework and ISO 20000-1:2005 Quality Management Systems compliant to ISO 9001:2000 Service Management Systems for call centers compliant to CCA Service Management Systems for call centers compliant to COPC Training on Software Engineering & Project Management Training and more...

Mindspan Training Partners Mindspan Training Partners is a consortium of IT Training providers throughout the USA. We act as central location for our members to display their training offerings, while allowing potential students to research, plan and execute their training plans. We help you find the computer & technology training you are trying to find in your immediate geographic area from a qualified training provider.  more...

Infospectrum India (Pvt) Ltd Course Certification by SAP AG Germany Certification: Course certification by SAP AG Germany Course Duration: 120 Hours Infospectrum offers a complete range of services focused on SAP implementation and support. Infospectrum is a stable, reliable consulting partner with a fully developed internal structure and solid reputation. Our proven ability to attract and retain some of the most more...

Itplanit Services Corp. ...SERVICE MANAGEMENT, OTTAWA TRAINING OFFICE PRODUCTIVITY FORMATION - TECHNOLOGIES - CERTIFICATION - TRAINING - CONSULTING - CERTIFICATION Specializing in Training: Business Analysis; TRA Threat and Risk Assessments; VMware; Java; Microsoft Certified Training; End-user applications; Management (soft skills); Microsoft Certified Training; Rational; Business Analyst; Service Management (ITIL); more...

A-Certif Ltd A-Certif Ltd is an established Learning, Development & Consulting Organisation with registered office in Livingston, Scotland. Double award winners for Business Excellence and Best New Business of the Year Award. 95 repeat business and through referrals and word of mouth. Operating on a UK and International basis. Training areas include accredited computer training both for desktop more...

t2 business solutions We provide incredibly dynamic and highly flexible Training, Coaching and Business Support solutions, which all share one common goal Delivering quantifiable value to our clients. We understand that no two organisations are the same and therefore neither are our training solutions. Our training is centred on business areas where we can make a direct impact on the performance of your more...

Delhi Consultancy Services Delhi Consultancy is proverbial for its top-notch CRM Training Services based in India. Our effectual corporate training services and corporate management training can shape run-of-the-mill manpower into adept professionals. We are famed for makeovers of the human resource into highly operative teams. Our training shapes up the wit and grey matters of the league of people at work, to together more...

Peloton Consultancy Ltd We deliver a wide range of training to the health and care sectors and are expanding our offerings into the Middle East. All our work is bespoke, and our courses are delivered by highly experienced and well qualified trainers. more...

KEDARit ...itted to the success of IT organization s in improving IT Service Management (ITSM), reducing IT cost, and increasing IT operational effectiveness. We offer a full range of solutions and products for: - IT Strategy - IT Service Management - Program Management - ITIL and ITSM Best Practice Training KEDARit works with Fortune 1,000 companies, medium-sized businesses, government, and more...

Gnosis Training Pvt. Ltd. Gnosis Training (P) Ltd. plans, designs & implements training programs in the areas of Voice & Accent training, Customer Service & Management, Selling Skills, Business Communication, Presentation Skills & Body Language, Train-The-Trainer, Train-The-Recruiter, Telephone & Email Etiquette, Time Management, Change Management and Stress Management. more...

Leaders Training & Consultancy (LTC) ... Training & Services IT Information Library (ITIL) and Service Management Training & Services Six Sigma, Quality Management, Lean Management Training Strategic Management, Team Building, Leadership Training Financial, Accounting, Budget Operations Training Banking and Insurance Training Marketing Strategy, Planning and CRM Training Human Resources Management Training & more...

Strategic Consulting Partners ...service management consulting firm specializing in Strategic Planning, Operations Analsysis, Organizational Development, Project Management and Training. Training specialities include Leadership Development Training, Leadership Management Institute Training and Assessment Tools, > Strategic Planning > Strategic Thinking > Project Management > Change Management > Dealing with Change > more...

Nouri Associates, Inc. ...e Operations Best Practices) o ISO 20000 /BS15000 (IT Service Management Standard) o MOF (Microsoft Operations Framework) o CMMI (Software Development Best Practices) o PMBOK (Project Management Best Practices) o COBIT (IT Governance and Control) NAI recognizes the need to develop an individual s competency in order for the organization at large to have the required more...

7 S Consulting International 7Secure has steadfastly focused and grown steadily in the Information Security consulting and services space . Over the years 7Secure has emerged as a leading specialist provider consulting and training services in the area of information security to customers in India& across the globe.The Management Team at 7Secure has over 80 man years of business and hard core information security experience more...

The Ludden Group A Positive Approach to Management Listening Skills - Do you hear or listen? Organization Skills Customer Service - Internal & External (How they relate?) Safety Training - Industry specific Sexual Harassment - Creating a Respectful Workplace These are interactive and we prefer groups of 20 or less participants. We will travel to your facility and if you do not have a conference room more...

Tandem Solution After working with thousands of corporations over the course of the last 20 years, Tandem Solution was founded to BETTER MEET the training needs of today s IT professional. Tandem Solution is a company quick on its feet to respond to the complex and specific IT training needs of your organization. With Tandem Solution, you receive seasoned, expert attention throughout the entire process from more...

Entelechy, Inc. Check us out at www.unlockit.com. Entelechy, "unlocking potential". Entelechy was formed for the express purpose of IMPACTING YOUR BUSINESS. We believe that the ONLY reason for training is to improve business. While many companies may say the same thing, only Entelechy guarantees it! We specialize in customizing training to address YOUR business problems and YOUR unique challenges. We more...

Purple Griffon ...service management foundation, practitioner and management training courses. We offer a number of UK based public courses and can arrange world-wide on-site courses at very competative rates. We also provide a range of consultancy services ranging from simple "gap analysis" to full IT health assessment evaluations. Our trainers and consultants are all highly experienced and motivated to more...

The Grey Matters ...ters are ITIL Specialists. We provide Public and On-site Service Management training, ranging from overviews through to accredited ITIL V2 and V3 Foundation, Practitioner and Managers courses, accompanied by the Information Systems Examination Boards examinations. We provide public training throughout the UK at various locations, as well as international with many overseas partners. We are more...

FGI Ltd FGI Ltd FGI is a leading supplier of ITIL, PRINCE2 and Soft Skills training and consultancy. Our courses are delivered by our team of expert trainers either onsite at your premises, or at one of our dedicated training venues. We are the only provider to offer a guaranteed pass scheme on our accredited ITIL and PRINCE2 courses along with our skills protection promise to safeguard your more...

Chameleon - Global ITIL Experts An EXIN accredited provider of ITIL Service Management training at Foundation, Practitioner and Service Manager levels. more...