Online Service Management eLearning
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From 123-CBT Computer Based Training
Managing a Customer Focused Department Simulation
...mulation, participants will practice a series of customer service management skills, encompassing the objectives of delivering the essentials of customer service, obtaining employee support, reviewing the service process, improving the service process, managing team performance, and empowering and motivating customer service providers. The Managing a Customer-focused Department Simulation
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Managing a Customer Focused Department Simulation
...mulation, participants will practice a series of customer service management skills, encompassing the objectives of delivering the essentials of customer service, obtaining employee support, reviewing the service process, improving the service process, managing team performance, and empowering and motivating customer service providers. The Managing a Customer-focused Department Simulation
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Technology and Implementation Considerations
...gnificant planning, analysis and management. Implementing Service Management process capabilities is no different. The method of implementation must be planned, requirements must be identified, and technologies must be carefully evaluated before proceeding with the implementation. Expected challenges and potential risks must also be identified and mitigated wherever possible. This course covers
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...gnificant planning, analysis and management. Implementing Service Management process capabilities is no different. The method of implementation must be planned, requirements must be identified, and technologies must be carefully evaluated before proceeding with the implementation. Expected challenges and potential risks must also be identified and mitigated wherever possible. This course covers
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Introduction to Operational Support and Analysis
Introduction to Operational Support and Analysis ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam
Within the context of ITIL , service operation is sometimes referred to as the 'factory' of IT. It focuses on the daily activities and organizational infrastructure that are used to deliver services to the organization and the
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Introduction to Operational Support and Analysis ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam
Within the context of ITIL , service operation is sometimes referred to as the 'factory' of IT. It focuses on the daily activities and organizational infrastructure that are used to deliver services to the organization and the
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ITIL reg and the Service Lifecycle
...eg; and the Service Lifecycle ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam
Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal customer
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...eg; and the Service Lifecycle ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam
Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal customer
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Service Strategy Fundamentals
...Service Strategy Fundamentals ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam
IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL ), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through
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...Service Strategy Fundamentals ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam
IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL ), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through
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Service Strategy Processes
...Service Management ITIL® v3 Foundation Syllabus v4.2 Exam
In order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors. This course details the processes that affect Service Strategy. This course will assist the learner in preparing for the ITIL V3 Foundation Level certification.
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...Service Management ITIL® v3 Foundation Syllabus v4.2 Exam
In order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors. This course details the processes that affect Service Strategy. This course will assist the learner in preparing for the ITIL V3 Foundation Level certification.
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Service Design Fundamentals
...Service Management ITIL® v3 Foundation Syllabus v4.2 Exam
IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL , Service Design is a phase of the Service Lifecycle that helps IT organizations create the design specifications to provide these IT services. This course will assist the
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...Service Management ITIL® v3 Foundation Syllabus v4.2 Exam
IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL , Service Design is a phase of the Service Lifecycle that helps IT organizations create the design specifications to provide these IT services. This course will assist the
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Service Design Processes
...Service Management ITIL® v3 Foundation Syllabus v4.2 Exam
IT organizations require information to create the design specifications necessary to provide IT services to their customers. Service Design processes are important because they provide organizations with information that will affect their decisions on designing solutions for new or changed services. This course is intended to
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...Service Management ITIL® v3 Foundation Syllabus v4.2 Exam
IT organizations require information to create the design specifications necessary to provide IT services to their customers. Service Design processes are important because they provide organizations with information that will affect their decisions on designing solutions for new or changed services. This course is intended to
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Service Transition Processes and Principles
...tion Processes and Principles ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam
IT organizations need to transition their service designs into operations. Service Transition processes are important to provide companies with information to ensure that their service design solutions will achieve their expectations. This course will help learners
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...tion Processes and Principles ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam
IT organizations need to transition their service designs into operations. Service Transition processes are important to provide companies with information to ensure that their service design solutions will achieve their expectations. This course will help learners
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Service Operation Principles and Functions
...tion Principles and Functions ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam
IT organizations must manage their day-to-day service operations according to their business objectives, so that their services are aligned with their business needs. Within the IT Infrastructure Library (ITIL), Service Operation is a phase of the Service Lifecycle that
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...tion Principles and Functions ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam
IT organizations must manage their day-to-day service operations according to their business objectives, so that their services are aligned with their business needs. Within the IT Infrastructure Library (ITIL), Service Operation is a phase of the Service Lifecycle that
more...
Service Operation Processes
...Service Management ITIL® v3 Foundation Syllabus v4.2 Exam
IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations. This course is intended to help learners understand the Service Operation processes within the ITIL
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...Service Management ITIL® v3 Foundation Syllabus v4.2 Exam
IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations. This course is intended to help learners understand the Service Operation processes within the ITIL
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Continual Service Improvement Fundamentals
...vice Improvement Fundamentals ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam
IT organizations should incorporate service improvement continually throughout the lifecycle of every service they provide to their customers. Within ITIL, Continual Service Improvement (CSI) is a phase of the Service Lifecycle that provides IT organizations the tools
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...vice Improvement Fundamentals ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam
IT organizations should incorporate service improvement continually throughout the lifecycle of every service they provide to their customers. Within ITIL, Continual Service Improvement (CSI) is a phase of the Service Lifecycle that provides IT organizations the tools
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IT Infrastructure Library ITIL reg v3 Foundations Syllabus v4 2
IT Infrastructure Library ITIL® v3 Foundations Syllabus v4.2 ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam
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IT Infrastructure Library ITIL® v3 Foundations Syllabus v4.2 ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam
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Operations Management Product Service Management
...Service Management
Product and service management is the process of designing, creating, and maintaining a product or service through all stages of its lifecycle. It involves a wide range of operations, marketing, and sales related activities. These activities encompass the entire range of product life cycle - from the conception of a new product or service idea, to its design and launch,
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...Service Management
Product and service management is the process of designing, creating, and maintaining a product or service through all stages of its lifecycle. It involves a wide range of operations, marketing, and sales related activities. These activities encompass the entire range of product life cycle - from the conception of a new product or service idea, to its design and launch,
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Oracle SOA Suite 11g SOA Governance Service Design
Oracle SOA Suite 11g: SOA Governance & Service Design Oracle
In this course, the need for governance in a Service-Oriented Architecture environment is highlighted, and the different characteristics related to service management are covered. You are also introduced to the concepts that enable defining and implementing a service. This is an important aspect of designing an SOA system as it
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Oracle SOA Suite 11g: SOA Governance & Service Design Oracle
In this course, the need for governance in a Service-Oriented Architecture environment is highlighted, and the different characteristics related to service management are covered. You are also introduced to the concepts that enable defining and implementing a service. This is an important aspect of designing an SOA system as it
more...
ITIL reg 2011 Edition Overview Creating a Service Culture
ITIL® 2011 Edition Overview: Creating a Service Culture ITIL
Organizations around the globe rely on information technology now more than ever in order to survive and thrive in today's competitive environment. But how do you balance the growing need for information technology management with tried and true business practices? How do you align processes, people, and systems while
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ITIL® 2011 Edition Overview: Creating a Service Culture ITIL
Organizations around the globe rely on information technology now more than ever in order to survive and thrive in today's competitive environment. But how do you balance the growing need for information technology management with tried and true business practices? How do you align processes, people, and systems while
more...
ITIL reg 2011 Edition Overview Introduction to the ITIL reg Framework
ITIL® 2011 Edition Overview: Introduction to the ITIL® Framework ITIL
A process or group of processes in place to manage the work of an organization, regardless of how meticulous and detailed it may be, is useless without being organized in some fashion. A planned structure is essential for ensuring success in managing IT functions in any organization. This course provides an
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ITIL® 2011 Edition Overview: Introduction to the ITIL® Framework ITIL
A process or group of processes in place to manage the work of an organization, regardless of how meticulous and detailed it may be, is useless without being organized in some fashion. A planned structure is essential for ensuring success in managing IT functions in any organization. This course provides an
more...
ITIL reg 2011 Edition Overview Certification Benefits
ITIL® 2011 Edition Overview: Certification & Benefits ITIL
It's widely accepted that certification in a particular subject area builds credibility and trust in your work and performance. Obtaining ITIL certification positions you as a highly-regarded asset to your colleagues, organization, and industry. But how do you know exactly what level of certification is right? And what specific
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ITIL® 2011 Edition Overview: Certification & Benefits ITIL
It's widely accepted that certification in a particular subject area builds credibility and trust in your work and performance. Obtaining ITIL certification positions you as a highly-regarded asset to your colleagues, organization, and industry. But how do you know exactly what level of certification is right? And what specific
more...
From Online Training Directory
Information Technology Infrastructure Library (ITIL)
...ts, terms, benefits, and relationships within the core IT Service Management processes and functions, according to the Information Technology Infrastructure Library (ITIL) best practice framework. ITIL is becoming the standard of choice for many organizations in terms of operating IT practice as well as demanding ITIL certification for their employees. This course can be completed in as little
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Information Technology Infrastructure Library (ITIL)
...ts, terms, benefits, and relationships within the core IT Service Management processes and functions, according to the Information Technology Infrastructure Library (ITIL) best practice framework. ITIL is becoming the standard of choice for many organizations in terms of operating IT practice as well as demanding ITIL certification for their employees. This course can be completed in as little
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From 123-CBT Computer Based Training
Windows 2000 Installation Config Admin --Part 4 Enterprise Admin
...queue by using the taskbar. Identify the uses of the Fax Service Management utility. Set the fax device to receive a fax by using the Fax Service Management utility. Archive sent faxes in a specific location by using the Fax Service Management utility. Match each task with the minimum permission that allows you to perform the task. Assign permissions to a user by using the Fax Service
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Windows 2000 Installation Config Admin --Part 4 Enterprise Admin
...queue by using the taskbar. Identify the uses of the Fax Service Management utility. Set the fax device to receive a fax by using the Fax Service Management utility. Archive sent faxes in a specific location by using the Fax Service Management utility. Match each task with the minimum permission that allows you to perform the task. Assign permissions to a user by using the Fax Service
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Windows 2000 Installation Config Admin --Part 4 Enterprise Admin
...queue by using the taskbar. Identify the uses of the Fax Service Management utility. Set the fax device to receive a fax by using the Fax Service Management utility. Archive sent faxes in a specific location by using the Fax Service Management utility. Match each task with the minimum permission that allows you to perform the task. Assign permissions to a user by using the Fax Service
more...
...queue by using the taskbar. Identify the uses of the Fax Service Management utility. Set the fax device to receive a fax by using the Fax Service Management utility. Archive sent faxes in a specific location by using the Fax Service Management utility. Match each task with the minimum permission that allows you to perform the task. Assign permissions to a user by using the Fax Service
more...
ISA Server 2000 Part 1 Setup Access Policies
...tion. • Identify characteristics of ISA Server 2000 service management. Unit 2: Access Policy Elements and Caching 3 - 4 hours • Identify characteristics of an access policy. • Create a schedule. • Create a new bandwidth priority. • Create destination sets. • Create a client address set. • Create a content group. • Create a new protocol
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...tion. • Identify characteristics of ISA Server 2000 service management. Unit 2: Access Policy Elements and Caching 3 - 4 hours • Identify characteristics of an access policy. • Create a schedule. • Create a new bandwidth priority. • Create destination sets. • Create a client address set. • Create a content group. • Create a new protocol
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Windows 2000 Designing a Network Infrastructure--Part 4 Implementation
...ning Time 6 to 8 hours 72445 Objectives Unit 1: DHCP Service Management and Optimization 0.5 - 2 hours o Identify the tasks that constitute a network service management strategy. o Identify the guidelines for selecting an appropriate DHCP service management strategy. o Select an appropriate DHCP service management strategy that meets specified business requirements. o Analyze DHCP
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...ning Time 6 to 8 hours 72445 Objectives Unit 1: DHCP Service Management and Optimization 0.5 - 2 hours o Identify the tasks that constitute a network service management strategy. o Identify the guidelines for selecting an appropriate DHCP service management strategy. o Select an appropriate DHCP service management strategy that meets specified business requirements. o Analyze DHCP
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Windows 2000 Designing a Network Infrastructure--Part 4 Implementation
...ning Time 6 to 8 hours 72445 Objectives Unit 1: DHCP Service Management and Optimization 0.5 - 2 hours o Identify the tasks that constitute a network service management strategy. o Identify the guidelines for selecting an appropriate DHCP service management strategy. o Select an appropriate DHCP service management strategy that meets specified business requirements. o Analyze DHCP
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...ning Time 6 to 8 hours 72445 Objectives Unit 1: DHCP Service Management and Optimization 0.5 - 2 hours o Identify the tasks that constitute a network service management strategy. o Identify the guidelines for selecting an appropriate DHCP service management strategy. o Select an appropriate DHCP service management strategy that meets specified business requirements. o Analyze DHCP
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SAP R 3 Service Management Master Data
...Service Management Master Data introduces you to the SAP R/3 Service Management module and on hand of the case study used, shows how it integrates with the other R/3 modules. It also shows how to create the infrastructure needed to process service requests in the system. Learn To: a Identify the SAP R/3 Service Management Module. a Service and Organization. a Scenarios.
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...Service Management Master Data introduces you to the SAP R/3 Service Management module and on hand of the case study used, shows how it integrates with the other R/3 modules. It also shows how to create the infrastructure needed to process service requests in the system. Learn To: a Identify the SAP R/3 Service Management Module. a Service and Organization. a Scenarios.
more...
SAP R 3 Service Management Scenarios
...Service Management Scenarios introduces you to the SAP R/3 Service Management module and on hand of a case study, shows how to access and implement service processing, to confirm service processing, and how to settle and complete the service order. Learn To: a Access service processing. a Implement service processing. a Confirm service processing. a Settle and
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...Service Management Scenarios introduces you to the SAP R/3 Service Management module and on hand of a case study, shows how to access and implement service processing, to confirm service processing, and how to settle and complete the service order. Learn To: a Access service processing. a Implement service processing. a Confirm service processing. a Settle and
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From Value-Train
ITIL Foundation Training
...ure Library which is a collection of best practices in IT service management. Developed in the UK to bring consistency and best practices to the delivery and support of IT services, it is spreading quickly around the world. There are several levels of certification in ITIL ®, with the Fundamentals level being the first. This course teaches you what you need to know to take and pass that
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...ure Library which is a collection of best practices in IT service management. Developed in the UK to bring consistency and best practices to the delivery and support of IT services, it is spreading quickly around the world. There are several levels of certification in ITIL ®, with the Fundamentals level being the first. This course teaches you what you need to know to take and pass that
more...
From Serebra Learning Corporation
ITIL The Service Desk and Incident Management
...esses within ITIL. This course provides an overview of IT service management (ITSM), and it covers one service support function--the service desk--and one service support process--incident management. This course is intended to help learners prepare for the IT service management foundation certificate exam. For information technology managers and support personnel who seek to improve and
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...esses within ITIL. This course provides an overview of IT service management (ITSM), and it covers one service support function--the service desk--and one service support process--incident management. This course is intended to help learners prepare for the IT service management foundation certificate exam. For information technology managers and support personnel who seek to improve and
more...
ITIL Configuration and Release Management
Organizations make substantial investments in their information technology infrastructures. That investment pays off only if the organization uses its information resources to increase productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The
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Organizations make substantial investments in their information technology infrastructures. That investment pays off only if the organization uses its information resources to increase productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The
more...
ITIL Service Level and Capacity Management
IT service can be a balancing act. For example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way. The delivery and support of IT services
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IT service can be a balancing act. For example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way. The delivery and support of IT services
more...
ITIL Problem and Change Management
...library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve problems and errors, as well as identify and implement appropriate solutions. The delivery and support of IT services are divided into core processes within ITIL. This course covers two service support processes: problem
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...library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve problems and errors, as well as identify and implement appropriate solutions. The delivery and support of IT services are divided into core processes within ITIL. This course covers two service support processes: problem
more...
ITIL Continuity and Availability Management
American businesses have had to face many disasters since the onset of the new millennium. There have been fires, hurricanes, tornadoes, floods, large-scale power outages, terrorist attacks, and damaging computer viruses, just to name a few. As businesses become more dependent on IT services, disasters such as these can disable or even ruin companies in the blink of an eye. The delivery and
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American businesses have had to face many disasters since the onset of the new millennium. There have been fires, hurricanes, tornadoes, floods, large-scale power outages, terrorist attacks, and damaging computer viruses, just to name a few. As businesses become more dependent on IT services, disasters such as these can disable or even ruin companies in the blink of an eye. The delivery and
more...
ITIL Financial and Security Management
...library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to keep their systems secure. The delivery and support of IT services are divided into core processes within ITIL. This course covers a service delivery process--financial management--and a
more...
...library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to keep their systems secure. The delivery and support of IT services are divided into core processes within ITIL. This course covers a service delivery process--financial management--and a
more...
Managing a Customer-focused Department Simulation
...mulation, participants will practice a series of customer service management skills, encompassing the objectives of delivering the essentials of customer service, obtaining employee support, reviewing the service process, improving the service process, managing team performance, and empowering and motivating customer service providers. The Managing a Customer-focused Department Simul Customer
more...
...mulation, participants will practice a series of customer service management skills, encompassing the objectives of delivering the essentials of customer service, obtaining employee support, reviewing the service process, improving the service process, managing team performance, and empowering and motivating customer service providers. The Managing a Customer-focused Department Simul Customer
more...
SAP R 3 Release 4 6 Fundamentals
To describe and demonstrate how SAP R/3 Release 4.6 application modules support business activities New SAP R/3 Release 4.6 end-users
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To describe and demonstrate how SAP R/3 Release 4.6 application modules support business activities New SAP R/3 Release 4.6 end-users
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MS VB .NET: Web Development Part 4: XML Web Services and State Management
This course introduces the XML architecture in the ASP.NET. Participants are stepped through the creation and use of XML Web services. Also, state management, application and session variables, and cookies are covered.
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This course introduces the XML architecture in the ASP.NET. Participants are stepped through the creation and use of XML Web services. Also, state management, application and session variables, and cookies are covered.
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SAP R/3 Service Management Master Data
SAP R/3 Service Management Master Data introduces you to the SAP R/3 Service Management module and on hand of the case study used shows how it integrates with the other R/3 modules. It also shows how to create the infrastructure needed to process service requests in the system.
more...
SAP R/3 Service Management Master Data introduces you to the SAP R/3 Service Management module and on hand of the case study used shows how it integrates with the other R/3 modules. It also shows how to create the infrastructure needed to process service requests in the system.
more...
SAP R/3 Service Management Scenarios
SAP R/3 Service Management Scenarios introduces you to the SAP R/3 Service Management module and on hand of a case study shows how to access and implement service processing to confirm service processing and how to settle and complete the service order.
more...
SAP R/3 Service Management Scenarios introduces you to the SAP R/3 Service Management module and on hand of a case study shows how to access and implement service processing to confirm service processing and how to settle and complete the service order.
more...
From International Management Forum (IMF)
IT Service Management
Business is becoming more dependent on IT than ever before. The pressure to deliver quality services at reduced costs is unrelenting. Many enterprises have embraced at least some of the changes needed to enable the IT organisation to focus on consistent delivery or quality service. If you need (more) guidance on how to manage your support infrastructure, or how to (re)focus your IT support staff
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Business is becoming more dependent on IT than ever before. The pressure to deliver quality services at reduced costs is unrelenting. Many enterprises have embraced at least some of the changes needed to enable the IT organisation to focus on consistent delivery or quality service. If you need (more) guidance on how to manage your support infrastructure, or how to (re)focus your IT support staff
more...
From ITpreneurs
ITIL v2 Awareness
...anagers and non-core IT people who need an overview of IT Service Management and the role of ITIL ® within the Service Management domain. It provides an overview of the key concepts within the IT Infrastructure Library Best Practices, which are globally recognized as the preferred way of managing and delivering IT Services within organizations.
Audience -
IT Support Staff, IT
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...anagers and non-core IT people who need an overview of IT Service Management and the role of ITIL ® within the Service Management domain. It provides an overview of the key concepts within the IT Infrastructure Library Best Practices, which are globally recognized as the preferred way of managing and delivering IT Services within organizations.
Audience -
IT Support Staff, IT
more...
From Helix Service Management Services Ltd.
ITIL V3 Foundation - On-line
To gain an appreciation of the importance of Service Management to IT and the Business
To understand how ITIL can be used to enhance the quality of IT service management within an organisation
To enable comprehension and / or awareness of key areas of the 5 ITIL core books:
- Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
To
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To gain an appreciation of the importance of Service Management to IT and the Business
To understand how ITIL can be used to enhance the quality of IT service management within an organisation
To enable comprehension and / or awareness of key areas of the 5 ITIL core books:
- Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
To
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From XA Systems
ITIL Foundation Bridge e-Learning
...ing in line with the ITIL v3 Foundation Certificate in IT Service Management. This course positions the student to successfully complete the associated exam, required for entry into the future ITIL v3 intermediate level training courses or as part of an overall bridging program to the v3 ITIL Expert certification.
The ITIL Version 3 best practice is composed of five core disciplines:
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From Interskill Learning
1.22 Tandem Service Management Introduction
This is course 22 of 26 in the Tandem Series. The course is delivered via e-Learning. It can be accessed online, at any time, place or location with internet access, or delivered through your own internal LMS (if applicable). The course is available as part of the Tandem Series, or in a Mainframe Bundle, comprising of the 100 most popular mainframe e-Learning titles.
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This is course 22 of 26 in the Tandem Series. The course is delivered via e-Learning. It can be accessed online, at any time, place or location with internet access, or delivered through your own internal LMS (if applicable). The course is available as part of the Tandem Series, or in a Mainframe Bundle, comprising of the 100 most popular mainframe e-Learning titles.
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From BMC Software, Inc
BMC BladeLogic Foundation 75 Administering - Part 1 WBT
The BMC BladeLogic 7. 5: Foundation - Part 1 online course introduces students to the core components that comprise the BMC BladeLogic environment and the user interface used to provide end-user functionality. Through examples, students learn about key benefits and features of the BladeLogic 7. 5 suite. Students are also introduced to the technology and concepts that drive the BMC BladeLogic
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The BMC BladeLogic 7. 5: Foundation - Part 1 online course introduces students to the core components that comprise the BMC BladeLogic environment and the user interface used to provide end-user functionality. Through examples, students learn about key benefits and features of the BladeLogic 7. 5 suite. Students are also introduced to the technology and concepts that drive the BMC BladeLogic
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BMC Remedy ITSM 75 Administering - Part 1 WBT
This online course provides ITSM application administrators, developers and consultants with an introduction to ITSM 7. 5. x application administration, and introduces the architecture and common configuration elements of the BMC Remedy ITSM 7. 5. x applications. It provides BMC Remedy IT Service Management 7. 5. x administrators with the concepts and skills needed to incorporate best practices
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This online course provides ITSM application administrators, developers and consultants with an introduction to ITSM 7. 5. x application administration, and introduces the architecture and common configuration elements of the BMC Remedy ITSM 7. 5. x applications. It provides BMC Remedy IT Service Management 7. 5. x administrators with the concepts and skills needed to incorporate best practices
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online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
