Online Service Management eLearning - Training Resources
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From Online Training Directory
Information Technology Infrastructure Library (ITIL)
...ts, terms, benefits, and relationships within the core IT Service Management processes and functions, according to the Information Technology Infrastructure Library (ITIL) best practice framework. ITIL is becoming the standard of choice for many organizations in terms of operating IT practice as well as demanding ITIL certification for their employees. This course can be completed in as little
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...ts, terms, benefits, and relationships within the core IT Service Management processes and functions, according to the Information Technology Infrastructure Library (ITIL) best practice framework. ITIL is becoming the standard of choice for many organizations in terms of operating IT practice as well as demanding ITIL certification for their employees. This course can be completed in as little
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From 123-CBT Computer Based Training
ITIL The Service Desk and Incident Management
Organizations that provide IT services to internal or external customers need to provide excellent services to increase the quality of, and the profits for, the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction.The delivery and support of IT services
more...
ITIL The Service Desk and Incident Management
Organizations that provide IT services to internal or external customers need to provide excellent services to increase the quality of, and the profits for, the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction.The delivery and support of IT services
more...
ITIL Configuration and Release Management
Organizations make substantial investments in their information technology infrastructures. That investment pays off only if the organization uses its information resources to increase productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The
more...
Organizations make substantial investments in their information technology infrastructures. That investment pays off only if the organization uses its information resources to increase productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The
more...
ITIL Service Level and Capacity Management
IT service can be a balancing act. For example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way.The delivery and support of IT services
more...
IT service can be a balancing act. For example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way.The delivery and support of IT services
more...
ITIL Problem and Change Management
...library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve problems and errors, as well as identify and implement appropriate solutions.The delivery and support of IT services are divided into core processes within ITIL. This course covers two service support processes: problem
more...
...library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve problems and errors, as well as identify and implement appropriate solutions.The delivery and support of IT services are divided into core processes within ITIL. This course covers two service support processes: problem
more...
ITIL Financial and Security Management
...library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to keep their systems secure. The delivery and support of IT services are divided into core processes within ITIL. This course covers a service delivery process--financial management--and a
more...
...library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to keep their systems secure. The delivery and support of IT services are divided into core processes within ITIL. This course covers a service delivery process--financial management--and a
more...
ITIL V3 - ITIL and the Service Lifecycle
Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to
more...
Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to
more...
ISA Server 2000 Part 1 Setup Access Policies
...tion. • Identify characteristics of ISA Server 2000 service management. Unit 2: Access Policy Elements and Caching 3 - 4 hours • Identify characteristics of an access policy. • Create a schedule. • Create a new bandwidth priority. • Create destination sets. • Create a client address set. • Create a content group. • Create a new protocol
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...tion. • Identify characteristics of ISA Server 2000 service management. Unit 2: Access Policy Elements and Caching 3 - 4 hours • Identify characteristics of an access policy. • Create a schedule. • Create a new bandwidth priority. • Create destination sets. • Create a client address set. • Create a content group. • Create a new protocol
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Windows 2000 Installation Config Admin --Part 4 Enterprise Admin
...queue by using the taskbar. Identify the uses of the Fax Service Management utility. Set the fax device to receive a fax by using the Fax Service Management utility. Archive sent faxes in a specific location by using the Fax Service Management utility. Match each task with the minimum permission that allows you to perform the task. Assign permissions to a user by using the Fax Service
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...queue by using the taskbar. Identify the uses of the Fax Service Management utility. Set the fax device to receive a fax by using the Fax Service Management utility. Archive sent faxes in a specific location by using the Fax Service Management utility. Match each task with the minimum permission that allows you to perform the task. Assign permissions to a user by using the Fax Service
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Windows 2000 Installation Config Admin --Part 4 Enterprise Admin
...queue by using the taskbar. Identify the uses of the Fax Service Management utility. Set the fax device to receive a fax by using the Fax Service Management utility. Archive sent faxes in a specific location by using the Fax Service Management utility. Match each task with the minimum permission that allows you to perform the task. Assign permissions to a user by using the Fax Service
more...
...queue by using the taskbar. Identify the uses of the Fax Service Management utility. Set the fax device to receive a fax by using the Fax Service Management utility. Archive sent faxes in a specific location by using the Fax Service Management utility. Match each task with the minimum permission that allows you to perform the task. Assign permissions to a user by using the Fax Service
more...
Windows 2000 Designing a Network Infrastructure--Part 4 Implementation
...ning Time 6 to 8 hours 72445 Objectives Unit 1: DHCP Service Management and Optimization 0.5 - 2 hours o Identify the tasks that constitute a network service management strategy. o Identify the guidelines for selecting an appropriate DHCP service management strategy. o Select an appropriate DHCP service management strategy that meets specified business requirements. o Analyze DHCP
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...ning Time 6 to 8 hours 72445 Objectives Unit 1: DHCP Service Management and Optimization 0.5 - 2 hours o Identify the tasks that constitute a network service management strategy. o Identify the guidelines for selecting an appropriate DHCP service management strategy. o Select an appropriate DHCP service management strategy that meets specified business requirements. o Analyze DHCP
more...
Windows 2000 Designing a Network Infrastructure--Part 4 Implementation
...ning Time 6 to 8 hours 72445 Objectives Unit 1: DHCP Service Management and Optimization 0.5 - 2 hours o Identify the tasks that constitute a network service management strategy. o Identify the guidelines for selecting an appropriate DHCP service management strategy. o Select an appropriate DHCP service management strategy that meets specified business requirements. o Analyze DHCP
more...
...ning Time 6 to 8 hours 72445 Objectives Unit 1: DHCP Service Management and Optimization 0.5 - 2 hours o Identify the tasks that constitute a network service management strategy. o Identify the guidelines for selecting an appropriate DHCP service management strategy. o Select an appropriate DHCP service management strategy that meets specified business requirements. o Analyze DHCP
more...
SAP R 3 Service Management Master Data
...Service Management Master Data introduces you to the SAP R/3 Service Management module and on hand of the case study used, shows how it integrates with the other R/3 modules. It also shows how to create the infrastructure needed to process service requests in the system. Learn To: a Identify the SAP R/3 Service Management Module. a Service and Organization. a Scenarios.
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...Service Management Master Data introduces you to the SAP R/3 Service Management module and on hand of the case study used, shows how it integrates with the other R/3 modules. It also shows how to create the infrastructure needed to process service requests in the system. Learn To: a Identify the SAP R/3 Service Management Module. a Service and Organization. a Scenarios.
more...
SAP R 3 Service Management Scenarios
...Service Management Scenarios introduces you to the SAP R/3 Service Management module and on hand of a case study, shows how to access and implement service processing, to confirm service processing, and how to settle and complete the service order. Learn To: a Access service processing. a Implement service processing. a Confirm service processing. a Settle and
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...Service Management Scenarios introduces you to the SAP R/3 Service Management module and on hand of a case study, shows how to access and implement service processing, to confirm service processing, and how to settle and complete the service order. Learn To: a Access service processing. a Implement service processing. a Confirm service processing. a Settle and
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From Serebra Learning Corporation
ITIL The Service Desk and Incident Management
...esses within ITIL. This course provides an overview of IT service management (ITSM), and it covers one service support function--the service desk--and one service support process--incident management. This course is intended to help learners prepare for the IT service management foundation certificate exam. For information technology managers and support personnel who seek to improve and
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...esses within ITIL. This course provides an overview of IT service management (ITSM), and it covers one service support function--the service desk--and one service support process--incident management. This course is intended to help learners prepare for the IT service management foundation certificate exam. For information technology managers and support personnel who seek to improve and
more...
ITIL Configuration and Release Management
Organizations make substantial investments in their information technology infrastructures. That investment pays off only if the organization uses its information resources to increase productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The
more...
Organizations make substantial investments in their information technology infrastructures. That investment pays off only if the organization uses its information resources to increase productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The
more...
ITIL Service Level and Capacity Management
IT service can be a balancing act. For example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way. The delivery and support of IT services
more...
IT service can be a balancing act. For example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way. The delivery and support of IT services
more...
ITIL Problem and Change Management
...library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve problems and errors, as well as identify and implement appropriate solutions. The delivery and support of IT services are divided into core processes within ITIL. This course covers two service support processes: problem
more...
...library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve problems and errors, as well as identify and implement appropriate solutions. The delivery and support of IT services are divided into core processes within ITIL. This course covers two service support processes: problem
more...
ITIL Continuity and Availability Management
American businesses have had to face many disasters since the onset of the new millennium. There have been fires, hurricanes, tornadoes, floods, large-scale power outages, terrorist attacks, and damaging computer viruses, just to name a few. As businesses become more dependent on IT services, disasters such as these can disable or even ruin companies in the blink of an eye. The delivery and
more...
American businesses have had to face many disasters since the onset of the new millennium. There have been fires, hurricanes, tornadoes, floods, large-scale power outages, terrorist attacks, and damaging computer viruses, just to name a few. As businesses become more dependent on IT services, disasters such as these can disable or even ruin companies in the blink of an eye. The delivery and
more...
ITIL Financial and Security Management
...library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to keep their systems secure. The delivery and support of IT services are divided into core processes within ITIL. This course covers a service delivery process--financial management--and a
more...
...library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to keep their systems secure. The delivery and support of IT services are divided into core processes within ITIL. This course covers a service delivery process--financial management--and a
more...
Managing a Customer-focused Department Simulation
...mulation, participants will practice a series of customer service management skills, encompassing the objectives of delivering the essentials of customer service, obtaining employee support, reviewing the service process, improving the service process, managing team performance, and empowering and motivating customer service providers. The Managing a Customer-focused Department Simul Customer
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...mulation, participants will practice a series of customer service management skills, encompassing the objectives of delivering the essentials of customer service, obtaining employee support, reviewing the service process, improving the service process, managing team performance, and empowering and motivating customer service providers. The Managing a Customer-focused Department Simul Customer
more...
SAP R 3 Release 4 6 Fundamentals
To describe and demonstrate how SAP R/3 Release 4.6 application modules support business activities New SAP R/3 Release 4.6 end-users
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To describe and demonstrate how SAP R/3 Release 4.6 application modules support business activities New SAP R/3 Release 4.6 end-users
more...
MS VB .NET: Web Development Part 4: XML Web Services and State Management
This course introduces the XML architecture in the ASP.NET. Participants are stepped through the creation and use of XML Web services. Also, state management, application and session variables, and cookies are covered.
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This course introduces the XML architecture in the ASP.NET. Participants are stepped through the creation and use of XML Web services. Also, state management, application and session variables, and cookies are covered.
more...
SAP R/3 Service Management Master Data
SAP R/3 Service Management Master Data introduces you to the SAP R/3 Service Management module and on hand of the case study used shows how it integrates with the other R/3 modules. It also shows how to create the infrastructure needed to process service requests in the system.
more...
SAP R/3 Service Management Master Data introduces you to the SAP R/3 Service Management module and on hand of the case study used shows how it integrates with the other R/3 modules. It also shows how to create the infrastructure needed to process service requests in the system.
more...
SAP R/3 Service Management Scenarios
SAP R/3 Service Management Scenarios introduces you to the SAP R/3 Service Management module and on hand of a case study shows how to access and implement service processing to confirm service processing and how to settle and complete the service order.
more...
SAP R/3 Service Management Scenarios introduces you to the SAP R/3 Service Management module and on hand of a case study shows how to access and implement service processing to confirm service processing and how to settle and complete the service order.
more...
From Interskill Learning
1.22 Tandem Service Management Introduction
This is course 22 of 26 in the Tandem Series. The course is delivered via e-Learning. It can be accessed online, at any time, place or location with internet access, or delivered through your own internal LMS (if applicable). The course is available as part of the Tandem Series, or in a Mainframe Bundle, comprising of the 100 most popular mainframe e-Learning titles.
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This is course 22 of 26 in the Tandem Series. The course is delivered via e-Learning. It can be accessed online, at any time, place or location with internet access, or delivered through your own internal LMS (if applicable). The course is available as part of the Tandem Series, or in a Mainframe Bundle, comprising of the 100 most popular mainframe e-Learning titles.
more...
online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
