Online Service Manager eLearning Training
 online course |
 instructor led class |
 learn at home |
 group study |
 self directed training |
 cd based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer based learning |
 discount pricing |
 online tutorial |
From Serebra Learning Corporation
Microsoft Visual InterDev 6.0: Implementing Server Technologies
This is the final course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the features and installation requirements of Microsoft Transaction Server (MTS) and the features of MTS components;
more...
This is the final course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the features and installation requirements of Microsoft Transaction Server (MTS) and the features of MTS components;
more...
Managing a Customer-focused Department Simulation
...gilante, on top of their game at all times. As a customer service manager, it's your job to help your representatives meet this demand. The Managing a Customer-focused Department Simulation is designed to help managers, supervisors, and team leaders motivate, manage, and support customer service staff. Over the course of the simulation, participants will practice a series of customer service
more...
...gilante, on top of their game at all times. As a customer service manager, it's your job to help your representatives meet this demand. The Managing a Customer-focused Department Simulation is designed to help managers, supervisors, and team leaders motivate, manage, and support customer service staff. Over the course of the simulation, participants will practice a series of customer service
more...
From 123-CBT Computer Based Training
Windows NT 4 0 Cluster Server Wolfpack - Part 1
...s of clustering.
Identify the functions of the Cluster Service Manager and the additional architectural components of the Microsoft Cluster Server.
Identify the requirements for maintaining data availability and Cluster Server installation.
Install Cluster Server and sequence the steps in Cluster Server operations.
C ontent Emphasis
Skills-Based
A udience
This course is
more...
...s of clustering.
Identify the functions of the Cluster Service Manager and the additional architectural components of the Microsoft Cluster Server.
Identify the requirements for maintaining data availability and Cluster Server installation.
Install Cluster Server and sequence the steps in Cluster Server operations.
C ontent Emphasis
Skills-Based
A udience
This course is
more...
Windows NT Server 4 0 Installation Configuration - Part 2
...s NT server from an installation disk. Install Directory Service Manager for NetWare (DSMN) on a Windows NT Server from an installation disk. Unit 2: Remote Access Service Duration: 2 - 3 Hour(s) Install Remote Access Services (RAS) after setting up Windows NT Server 4.0. Configure the Windows NT server for RAS communication with a specified server. Configure the RAS server to
more...
...s NT server from an installation disk. Install Directory Service Manager for NetWare (DSMN) on a Windows NT Server from an installation disk. Unit 2: Remote Access Service Duration: 2 - 3 Hour(s) Install Remote Access Services (RAS) after setting up Windows NT Server 4.0. Configure the Windows NT server for RAS communication with a specified server. Configure the RAS server to
more...
Windows NT 4 0 Cluster Server Wolfpack - Part 1
...s of clustering.
Identify the functions of the Cluster Service Manager and the additional architectural components of the Microsoft Cluster Server.
Identify the requirements for maintaining data availability and Cluster Server installation.
Install Cluster Server and sequence the steps in Cluster Server operations.
C ontent Emphasis
Skills-Based
A udience
This course is
more...
...s of clustering.
Identify the functions of the Cluster Service Manager and the additional architectural components of the Microsoft Cluster Server.
Identify the requirements for maintaining data availability and Cluster Server installation.
Install Cluster Server and sequence the steps in Cluster Server operations.
C ontent Emphasis
Skills-Based
A udience
This course is
more...
Windows NT 4 0 Core Technologies Support - Part 4
...- File and Print Services for NetWare (FPNW). - Directory Service Manager for NetWare (DSMN). Identify the uses of Gateway Services for NetWare (GSNW) and the requirements for installing GSNW. Configure Gateway Services for NetWare. Match the GSNW problems with their respective troubleshooting solutions. - Startup problems. - Access problems. - Application and print problems. - Other
more...
...- File and Print Services for NetWare (FPNW). - Directory Service Manager for NetWare (DSMN). Identify the uses of Gateway Services for NetWare (GSNW) and the requirements for installing GSNW. Configure Gateway Services for NetWare. Match the GSNW problems with their respective troubleshooting solutions. - Startup problems. - Access problems. - Application and print problems. - Other
more...
SAP R 3 System Management System Administration
...e Starting the R/3 System.
Starting the R/3 System.
SAP Service Manager.
Command Prompt Start and Start.
Startup Diagnosis.
Installing the Frontends.
Installing the SAPGUI.
Configuring the SAPLOGON.
Group Selection.
User Administration.
Displaying and Creating Users.
Copying, Deleting, and Changing Users.
Authorization Profile.
User Overview SM04.
Unit 3: Administration
more...
...e Starting the R/3 System.
Starting the R/3 System.
SAP Service Manager.
Command Prompt Start and Start.
Startup Diagnosis.
Installing the Frontends.
Installing the SAPGUI.
Configuring the SAPLOGON.
Group Selection.
User Administration.
Displaying and Creating Users.
Copying, Deleting, and Changing Users.
Authorization Profile.
User Overview SM04.
Unit 3: Administration
more...
Visual InterDev 6 0 Implementing Server Technologies
... of the SMTP service by using the pop-up menu in Internet Service Manager.
Complete the code to send an e-mail message from an Active Server Page.
Identify the features of Index Server.
Set the properties of Index Server by using the pop-up menu in Index Server Manager.
Update the content index on a Web server by using Index Server Manager.
Match the properties of the Query object with
more...
... of the SMTP service by using the pop-up menu in Internet Service Manager.
Complete the code to send an e-mail message from an Active Server Page.
Identify the features of Index Server.
Set the properties of Index Server by using the pop-up menu in Index Server Manager.
Update the content index on a Web server by using Index Server Manager.
Match the properties of the Query object with
more...
IIS 4 0 Creating Configuring a Web Server - Part 2
...rs.
Set anonymous access to a site by using the Internet Service Manager.
Set a known user access to a site by using the Internet Service Manager.
Set an access permission to a directory on a site by using the Internet Service Manager.
Set a user access control to a site by specifying an address.
Set permissions to restrict access to a Web site by using the appropriate security measures.
more...
...rs.
Set anonymous access to a site by using the Internet Service Manager.
Set a known user access to a site by using the Internet Service Manager.
Set an access permission to a directory on a site by using the Internet Service Manager.
Set a user access control to a site by specifying an address.
Set permissions to restrict access to a Web site by using the appropriate security measures.
more...
Interpersonal Communication Listening Skills
Interpersonal Communication: Listening Skills teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace.
more...
Interpersonal Communication: Listening Skills teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace.
more...
Leadership Development Motivation
... In this simulation, your Customer Service Manager has received feedback from sales representatives and several customers. They are regarding the attitude of an employee in the Technical Support Department. Unit 3: Motivating an Overachieving Employee (0.5 - 1 hour) Identify the three major methods of redesigning a job.
more...
... In this simulation, your Customer Service Manager has received feedback from sales representatives and several customers. They are regarding the attitude of an employee in the Technical Support Department. Unit 3: Motivating an Overachieving Employee (0.5 - 1 hour) Identify the three major methods of redesigning a job.
more...
Essentials of Management Maintaining a Productive Workplace
...ulation, you will meet with Eric Pullman, Icon's Customer Service Manager, and Julie Edwards and David Williamson, two of Icon's Customer Service Representatives. The purpose of this meeting is to address the recent decline in Icon's customer service ratings. As the Associate Vice President of Products and Services, it is your responsibility to help this team resolve any issues that are
more...
...ulation, you will meet with Eric Pullman, Icon's Customer Service Manager, and Julie Edwards and David Williamson, two of Icon's Customer Service Representatives. The purpose of this meeting is to address the recent decline in Icon's customer service ratings. As the Associate Vice President of Products and Services, it is your responsibility to help this team resolve any issues that are
more...
Business Ethics Organizational Ethics
...rdware and Software division, you will meet with Customer Service Manager, Deborah Cowan, Marketing Director, John Cunningham, and Product Manager, Terry Jones, to discuss a production-related ethical dilemma. Icon has been advertising an introductory special on a personal computer scheduled to be available to consumers in time for the holiday sales rush. Due to recent delays in the overseas
more...
...rdware and Software division, you will meet with Customer Service Manager, Deborah Cowan, Marketing Director, John Cunningham, and Product Manager, Terry Jones, to discuss a production-related ethical dilemma. Icon has been advertising an introductory special on a personal computer scheduled to be available to consumers in time for the holiday sales rush. Due to recent delays in the overseas
more...
Team Leadership Developing A High Peformance Team
..., Dean Kramer, Marketing Director, Ronald Spear, Customer Service Manager, and Elizabeth Thomas, Sales Director. You need to follow the steps for building a team communication process. Unit 3: Leading Effectively (1 - 2 hours) Identify characteristics of leadership styles. Follow steps for guiding a team. Identify
more...
..., Dean Kramer, Marketing Director, Ronald Spear, Customer Service Manager, and Elizabeth Thomas, Sales Director. You need to follow the steps for building a team communication process. Unit 3: Leading Effectively (1 - 2 hours) Identify characteristics of leadership styles. Follow steps for guiding a team. Identify
more...
Team Conflict Overcoming Conflict with Communication
...hn Cunningham and Marcus D'Angelo, two of Icon's Customer Service Managers in the Telecommunications Division. You have all been chosen to be part of a team that will evaluate the current employee recognition program. A recent employee survey revealed a great deal of dissatisfaction with the current recognition program, which consists of a yearly awards program. Marcus feels this plan is
more...
...hn Cunningham and Marcus D'Angelo, two of Icon's Customer Service Managers in the Telecommunications Division. You have all been chosen to be part of a team that will evaluate the current employee recognition program. A recent employee survey revealed a great deal of dissatisfaction with the current recognition program, which consists of a yearly awards program. Marcus feels this plan is
more...
Team Participation Team Communication
...onal's Regional Vice Presidents of Sales and the Customer Service Manager. You will be addressing a recent communication breakdown between the sales personnel and the customer service representatives. The miscommunication dealt with a discounted finance charge on corporate loans over $250,000. Subsequently, the confusion resulted in negative publicity for the company. Unit 3: Nonverbal
more...
...onal's Regional Vice Presidents of Sales and the Customer Service Manager. You will be addressing a recent communication breakdown between the sales personnel and the customer service representatives. The miscommunication dealt with a discounted finance charge on corporate loans over $250,000. Subsequently, the confusion resulted in negative publicity for the company. Unit 3: Nonverbal
more...
Project Teams Applying Team Building Techniques
...oblems with Icon's MECA software. Nancy Hurst, a Customer Service Manager, has received numerous complaints about the lack of compatibility between MECA and other hardware and software. Eric Jenkins, a Marketing Coordinator, has also run into problems competitively marketing this outdated software against the newer software offered by Icon's competitors. Mildred Parcells, the team leader, is
more...
...oblems with Icon's MECA software. Nancy Hurst, a Customer Service Manager, has received numerous complaints about the lack of compatibility between MECA and other hardware and software. Eric Jenkins, a Marketing Coordinator, has also run into problems competitively marketing this outdated software against the newer software offered by Icon's competitors. Mildred Parcells, the team leader, is
more...
Project Teams Building a Project Team
...eshooting project team made up of Nancy Hurst, a Customer Service Manager, Nathan Iverson, a Marketing Analyst, and Monica Washington, a Product Development Engineer. The X42, an experimental microchip Icon recently developed for its robotics division, was prematurely approved for market release ninety days ago. Consequently, immediately after the X42 was released, a new bug was found and the
more...
...eshooting project team made up of Nancy Hurst, a Customer Service Manager, Nathan Iverson, a Marketing Analyst, and Monica Washington, a Product Development Engineer. The X42, an experimental microchip Icon recently developed for its robotics division, was prematurely approved for market release ninety days ago. Consequently, immediately after the X42 was released, a new bug was found and the
more...
Organizational Learning Developing a Knowledge Mgmt System
...Accounting Supervisor, and Mildred Parcells, the Customer Service Manager. You have asked the three of them to serve on the company's knowledge assessment team and will be discussing the process for auditing the organization's current knowledge assets. Your goal for the simulation is to effectively follow the process for performing a knowledge assessment. Unit 3: Designing a Knowledge
more...
...Accounting Supervisor, and Mildred Parcells, the Customer Service Manager. You have asked the three of them to serve on the company's knowledge assessment team and will be discussing the process for auditing the organization's current knowledge assets. Your goal for the simulation is to effectively follow the process for performing a knowledge assessment. Unit 3: Designing a Knowledge
more...
