Instructor Led Service Quality Training - Training Resources
Service Quality Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Vyomlabs Pvt. Ltd.
ISO 20000 SQM
...Service Quality Management :
The Foundation Certificate in Service Quality Management will be supplementary to the ITIL Foundation Certificate in IT Service Management and both together are meant to become the required background for professionals working for an ISO/ IEC 20000 certified IT service provider.
iso 20000, sqm, foundation certificate, iec 20000, itil, it service management,
more...
...Service Quality Management :
The Foundation Certificate in Service Quality Management will be supplementary to the ITIL Foundation Certificate in IT Service Management and both together are meant to become the required background for professionals working for an ISO/ IEC 20000 certified IT service provider.
iso 20000, sqm, foundation certificate, iec 20000, itil, it service management,
more...
From Contacts Plus
Foundation of Customer Service Program
Customer service is a requirement in today's business environment. This program is a comprehensive program that provides a strong foundation of skills and knowledge to succeed in the customer service industry. We will highlight various knowledge areas which cover evolution of customer service, value of customer service, reasons and impacts of bad service, dimensions of quality customer service,
more...
AT&T Certification for Managers
The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you
more...
AT&T Certification for Supervisors
The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you
more...
AT&T Certificate for Call Center Team Leaders
The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you
more...
The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you
more...
AT&T College of Call Center Excellence For Agents
The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve
more...
The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve
more...
From silicon beach training
Lean Processes and Tools Training
Lean thinking is based on the legendary Toyota Production System that produces very high quality products; in a very short time and at a low cost. Too many people and organisations achieving all three of these goals simultaneously is an impossibility. Lean provides a methodology and tools that enable organisations to make significant improvements in lead time, cost reduction and product or service
more...
Lean thinking is based on the legendary Toyota Production System that produces very high quality products; in a very short time and at a low cost. Too many people and organisations achieving all three of these goals simultaneously is an impossibility. Lean provides a methodology and tools that enable organisations to make significant improvements in lead time, cost reduction and product or service
more...
From Last Minute Training
ITIL v3 Foundations - Nexient
Designed for anyone seeking ITIL Foundation certification & everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, & balancing IT resources in the most effective manner.
more...
From ITSM Academy
ISOIEC 20000 Foundation Course
...ractices against which to benchmark your current ITSM and Service Quality Management programs. Some of the biggest challenges faced when implementing Service Management are:
Obtaining the attention and commitment of senior management
Ensuring acceptance and adoption of managed change throughout the organization
These hurdles may be overcome more quickly by using this standard to
more...
From The Training Bank
Customer-Focused Leadership
...you with proven fundamentals for developing and improving service quality. Rather than rote, mindless steps for creating customer satisfaction, this program provides a way of thinking, a mind-set that can empower people to go beyond satisfaction. If you are serious about making Customer Focus and Service Quality a competitive advantage in your organization, this program is a must.
While parts
more...
...you with proven fundamentals for developing and improving service quality. Rather than rote, mindless steps for creating customer satisfaction, this program provides a way of thinking, a mind-set that can empower people to go beyond satisfaction. If you are serious about making Customer Focus and Service Quality a competitive advantage in your organization, this program is a must.
While parts
more...
From Pearlcatchers Ltd
Managing Service Quality - the key to improving the customer experienc
..., the challenge of understanding, analysing and improving service quality becomes ever more important. Yet the tools to enable people to do this at the customer service interface are far less widely deployed than corresponding tools to manage product quality. Customer Care programmes cannot compensate for ineffective service outcomes, and research shows that customers loyalty cannot be
more...
..., the challenge of understanding, analysing and improving service quality becomes ever more important. Yet the tools to enable people to do this at the customer service interface are far less widely deployed than corresponding tools to manage product quality. Customer Care programmes cannot compensate for ineffective service outcomes, and research shows that customers loyalty cannot be
more...
From Wintrac Inc.
ITIL Foundations Certification - IT Service Management Best Practice Framework(itil)
...e best organized to align IT with business needs, improve service quality and reduce long-term costs. Participants learn in an interactive dialogue-based setting from seasoned process consultants who have gained years of experience through numerous service improvement assignments. To reinforce retention and knowledge transfer, students work through applied exercises after each module.
You can
more...
ITIL Foundations Certification - IT Service Management Best Practice Framework
...e best organized to align IT with business needs, improve service quality and reduce long-term costs. Participants learn in an interactive dialogue-based setting from seasoned process consultants who have gained years of experience through numerous service improvement assignments. To reinforce retention and knowledge transfer, students work through applied exercises after each module. At the
more...
ITIL V3.0 Foundation for IT Service Management
This course is designed for all levels of IT Service and Support staff. This courseware provides IT professionals with the knowledge to write the accredited industry certification exam for ITIL ® Foundations certificate in IT Service Management. The Foundation level focuses on knowledge and comprehension to provide a good grounding in the key concepts, terminology and processes of ITIL V3. At
more...
From Boston University Corporate Education Center
How to Purchase Services
...ways to develop definitive services contracts and monitor service quality and supplier performance.
When 73% of the workforce is employed by service industries selling to you, the traditional approaches to purchasing tangible items just don't work. The purchasing of services approach is uniquely different, at least if you expect to negotiate the best contract, reduce and control costs,
more...
...ways to develop definitive services contracts and monitor service quality and supplier performance.
When 73% of the workforce is employed by service industries selling to you, the traditional approaches to purchasing tangible items just don't work. The purchasing of services approach is uniquely different, at least if you expect to negotiate the best contract, reduce and control costs,
more...
