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Instructor Led Service Quality Training

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Service Quality Training Seminars and Classes

From Wintrac Inc.

ITIL@ LIFECYCLE COURSE CONTINUAL SERVICE IMPROVEMENT (CSI) ...sums up the need for organizations to continually improve service quality, operational efficiency and business continuity. Based on the Continual Service Improvement (CSI) publication within the ITIL core library, this course focuses on the strategies, concepts and techniques for planning, implementing and optimizing a successful, metrics-driven CSI program. Embedded into the course is our more...

ITIL Foundations Certification - IT Service Management Best Practice Framework(itil) ...e best organized to align IT with business needs, improve service quality and reduce long-term costs. Participants learn in an interactive dialogue-based setting from seasoned process consultants who have gained years of experience through numerous service improvement assignments. To reinforce retention and knowledge transfer, students work through applied exercises after each module. You can more...

ITIL Foundations Certification - IT Service Management Best Practice Framework ...e best organized to align IT with business needs, improve service quality and reduce long-term costs. Participants learn in an interactive dialogue-based setting from seasoned process consultants who have gained years of experience through numerous service improvement assignments. To reinforce retention and knowledge transfer, students work through applied exercises after each module. At the more...

ITIL V3.0 Foundation for IT Service Management This course is designed for all levels of IT Service and Support staff. This courseware provides IT professionals with the knowledge to write the accredited industry certification exam for ITIL ® Foundations certificate in IT Service Management. The Foundation level focuses on knowledge and comprehension to provide a good grounding in the key concepts, terminology and processes of ITIL V3. At more...

From Contacts Plus

Foundation of Customer Service Program Customer service is a requirement in today's business environment. This program is a comprehensive program that provides a strong foundation of skills and knowledge to succeed in the customer service industry. We will highlight various knowledge areas which cover evolution of customer service, value of customer service, reasons and impacts of bad service, dimensions of quality customer service, more...

From silicon beach training

Lean Processes and Tools Training

This Lean Processes & Tools training course provides delegates with a practical introduction to the lean methods and tools so that they can undertake process improvement activities. Lean thinking is based on the legendary Toyota Production System that produces very high quality products; in a very short time and at a low cost. Lean provides a methodology and tools that enable organisations to more...

From Vyomlabs Pvt. Ltd.

ISO 20000 SQM

...Service Quality Management : The Foundation Certificate in Service Quality Management will be supplementary to the ITIL Foundation Certificate in IT Service Management and both together are meant to become the required background for professionals working for an ISO/ IEC 20000 certified IT service provider. iso 20000, sqm, foundation certificate, iec 20000, itil, it service management, more...

From Contacts Plus

AT&T College of Call Center Excellence For Agents

The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve more...

From Cosensa Learning & Development Ltd

Managing Excellent Customer Service Course Objectives: The most successful organisations recognise that merely satisfying customers is never enough. True customer loyalty can only be derived through exceptional customer service that really impacts on the customer experience. This course prepares delegates to face the management challenges of successfully implementing an empowered customer service function and communicating it more...

From Last Minute Training

ITIL v3 Foundations - Nexient Designed for anyone seeking ITIL Foundation certification & everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, & balancing IT resources in the most effective manner. more...

From ITSM Academy

ISOIEC 20000 Foundation Course ...ractices against which to benchmark your current ITSM and Service Quality Management programs. Some of the biggest challenges faced when implementing Service Management are: Obtaining the attention and commitment of senior management Ensuring acceptance and adoption of managed change throughout the organization These hurdles may be overcome more quickly by using this standard to more...

From Modulus

ITIL v3 Foundation for IT Service Management Training

This ITIL courseware training guide book will focus on knowledge and comprehension to provide a good grounding in the key concepts, terminology and processes of ITIL v3. This courseware is designed for all levels of IT Service and Support staff. The 3-days of instructional training materials provides IT professionals with the knowledge to write the accredited industry certification exam for the more...

From Pearlcatchers Ltd

Managing Service Quality - the key to improving the customer experienc

..., the challenge of understanding, analysing and improving service quality becomes ever more important. Yet the tools to enable people to do this at the customer service interface are far less widely deployed than corresponding tools to manage product quality. Customer Care programmes cannot compensate for ineffective service outcomes, and research shows that customers loyalty cannot be more...

From The College of Call Center Excellence

Call Center Quality Assurance Certification in Indianapolis IN - February 21-22 2012

Build a Best-in-Class Customer Service Center with Quality Assurance Monitoring Training. The quality assurance workshop provides participants with an understanding of the elements that are crucial in building a well-planned program that meets the strategic needs of the organization. Those goals and/ or needs may be orientated toward Cost, Service, Sales or Marketing. more...

From OneSource Professional Training Solutions, Inc

ITIL v3 Release Control Validation RCV Course Overview This six-day Live Instructor Led Online course provides you with an intense and focused exploration of the new and modified topics in ITIL v3. The course is intended for those who work within a service-oriented environment and require a deeper understanding of the concepts, processes and activities involved in transitioning services and how they may be used to enhance overall more...

ITIL v3 Operational Support Analysis OSA This six-day Live Instructor Led Online course provides you with an intense and focused exploration of the new and modified topics in ITIL v3 from the point of view of the manager of a process or set of activities. The course is intended for those who work within a Service Operation environment and require a deeper understanding of the concepts, processes/ functions and activities involved. These more...

ITIL v3 Service Design Virtual Instructor Led Course Overview This five-day Live Instructor-Led online course provides you with an intense and focused exploration of the new and updated topics in ITIL ® v3 from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Design (SD) environment and require a deeper understanding of the underlying concepts, processes and more...

ITIL v3 Service Transition Course Overview This five-day Live Instructor Led Online course provides you with an intense and focused exploration of the new and updated topics in ITIL ® v3 from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Transition (ST) environment and require a deeper understanding of the underlying concepts, processes more...

From Next Levels Consulting

Designing and Managing Services ...ces. -Marketing strategies for service firms. -Managing service quality. * All courses are delivered by Certified instructors (please contact us for more details about instructora ™s qualifications) Target Audience: Marketing Professionals not less than five years of work experience Pre-requisites: None Schedule Please contact us for an updated schedule 02-22875381 / more...

From Trinity Management Consultants Limited

Introduction to CMMI for Services CMMI-SVC Course Summary This three-day course is the definitive introductory course about the CMMI for Services (CMMI-SVC) model. The course provides the knowledge you need to take your first steps with CMMI-SVC and is a prerequisite for any certification or subsequent course that calls for an Introduction to CMMI requirement. Course Description CMMI-SVC is a comprehensive set of guidelines that more...

From Kwapele Learning & Consulting (Pty) Ltd

Care for customer ...tant for Everybody 1. 2 Winning Results: The Returns on Service Quality 1. 3 Cycle-of-Service Analysis 1. 4 The Psychology and Dimensions of Customer Expectations Module 2: Why is Customer Service Necessary? 2. 1 Importance of Customer Service 2. 2 Keys to Credibility 2. 3 The Ladder of Customer Relationships 2. 4 Encouraging Customers to Complain Module 3: Internal vs more...

From Grow Wings And Fly Professional Development Training

Customer Service Excellence Understanding the client

Course duration: 1 day a Highly interactive This course is designed to improve the standards and expertise of client service operators by developing the core values, principles, approaches and techniques for world class service approach. The techniques and tools covered will establish a base-line to operate from by understanding the needs and core values of the customer both internally and more...

From Corporate Education Group

How to Purchase Services

...ways to develop definitive services contracts and monitor service quality and supplier performance. When 73% of the workforce is employed by service industries selling to you, the traditional approaches to purchasing tangible items just don't work. The purchasing of services approach is uniquely different, at least if you expect to negotiate the best contract, reduce and control costs, more...