Instructor Led Service Strategy Training
Service Strategy Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From QLogy Management Services Pvt. Ltd
ITILV3 Foundation Training Certification In Bangalore By QLogy With 100 Passing Warranty 1800-200-200-3
... Service Management as described in the
1. ITIL ® Service Strategy,
2. ITIL ® Service Design,
3. ITIL ® Service Transition,
4. ITIL ® Service Operation,
5. ITIL ® Continual Service Improvement.
Key Differentiators:-
* Knowledge and Experience- QLogy consultants have vast and varied knowledge and experience of multiple frameworks and can appreciate the
more...
ITILV3 Foundation Training Certification In Bangalore By QLogy With 100 Passing Warranty 1800-200-200-3
... Service Management as described in the
1. ITIL ® Service Strategy,
2. ITIL ® Service Design,
3. ITIL ® Service Transition,
4. ITIL ® Service Operation,
5. ITIL ® Continual Service Improvement.
Key Differentiators:-
* Knowledge and Experience- QLogy consultants have vast and varied knowledge and experience of multiple frameworks and can appreciate the
more...
IQM Training at Chennai- Contact Service desk 1800-200-2003
... Service Management as described in the
1. ITIL ® Service Strategy,
2. ITIL ® Service Design,
3. ITIL ® Service Transition,
4. ITIL ® Service Operation,
5. ITIL ® Continual Service Improvement.
Key Differentiators:-
* Knowledge and Experience- QLogy consultants have vast and varied knowledge and experience of multiple frameworks and can appreciate the
more...
IQM Training at Bangalore- Contact Service desk 1800-200-2003
... Service Management as described in the
1. ITIL ® Service Strategy,
2. ITIL ® Service Design,
3. ITIL ® Service Transition,
4. ITIL ® Service Operation,
5. ITIL ® Continual Service Improvement.
Key Differentiators:-
* Knowledge and Experience- QLogy consultants have vast and varied knowledge and experience of multiple frameworks and can appreciate the
more...
ITIL V3 Foundation Training Chennai - Contact Service Desk1800-200-2003
... Service Management as described in the
1. ITIL ® Service Strategy,
2. ITIL ® Service Design,
3. ITIL ® Service Transition,
4. ITIL ® Service Operation,
5. ITIL ® Continual Service Improvement.
Key Differentiators:-
* Knowledge and Experience- QLogy consultants have vast and varied knowledge and experience of multiple frameworks and can appreciate the
more...
ITIL V3 Foundation Training At BangaloreContact Service Desk1800-200-2003
... Service Management as described in the
1. ITIL ® Service Strategy,
2. ITIL ® Service Design,
3. ITIL ® Service Transition,
4. ITIL ® Service Operation,
5. ITIL ® Continual Service Improvement.
Key Differentiators:-
* Knowledge and Experience- QLogy consultants have vast and varied knowledge and experience of multiple frameworks and can appreciate the
more...
ITIL V3 Foundation Training At Bangalore- Contact Service Desk1800-200-2003
... Service Management as described in the
1. ITIL ® Service Strategy,
2. ITIL ® Service Design,
3. ITIL ® Service Transition,
4. ITIL ® Service Operation,
5. ITIL ® Continual Service Improvement.
Key Differentiators:-
* Knowledge and Experience- QLogy consultants have vast and varied knowledge and experience of multiple frameworks and can appreciate the
more...
ITIL V3 Foundation Training Certification With 100 Passing Warranty Delhi Contact Service Desk 1800-200-2003
... Service Management as described in the
1. ITIL ® Service Strategy,
2. ITIL ® Service Design,
3. ITIL ® Service Transition,
4. ITIL ® Service Operation,
5. ITIL ® Continual Service Improvement.
Key Differentiators:-
* Knowledge and Experience- QLogy consultants have vast and varied knowledge and experience of multiple frameworks and can appreciate the
more...
ITIL V3 Foundation Training with 100 Passing warranty QLogy - Pune
...in, IT Service Management as described in the
ITIL ® Service Strategy,
ITIL ® Service Design,
ITIL ® Service Transition,
ITIL ® Service Operation,
ITIL ® Continual Service Improvement.
Key Differentiators:-
Knowledge and Experience- QLogy consultants have vast and varied knowledge and experience of multiple frameworks and can appreciate the best practices of each of
more...
...in, IT Service Management as described in the
ITIL ® Service Strategy,
ITIL ® Service Design,
ITIL ® Service Transition,
ITIL ® Service Operation,
ITIL ® Continual Service Improvement.
Key Differentiators:-
Knowledge and Experience- QLogy consultants have vast and varied knowledge and experience of multiple frameworks and can appreciate the best practices of each of
more...
ITIL V3 Foundation Training At Delhi Contact Service Desk 1800-200-2003
... Service Management as described in the
1. ITIL ® Service Strategy,
2. ITIL ® Service Design,
3. ITIL ® Service Transition,
4. ITIL ® Service Operation,
5. ITIL ® Continual Service Improvement.
Key Differentiators:-
* Knowledge and Experience- QLogy consultants have vast and varied knowledge and experience of multiple frameworks and can appreciate the
more...
ITIL V3 Foundation Training At Bangalore Contact Service Desk1800-200-2003
... Service Management as described in the
1. ITIL ® Service Strategy,
2. ITIL ® Service Design,
3. ITIL ® Service Transition,
4. ITIL ® Service Operation,
5. ITIL ® Continual Service Improvement.
Key Differentiators:-
* Knowledge and Experience- QLogy consultants have vast and varied knowledge and experience of multiple frameworks and can appreciate the
more...
ITIl V3 SS Training In Bangalore Contact Service Desk1800-200-2003
QLogy wishes you a Joyous and Prosperous New Year. QLogy has a credit of introducing offers every year.
This New Year, QLogy offers you never before discounts on its training services across India. We strive hard to provide much better offers and discounts to all our customer base and here comes the never before offer for the year 2012. Please find below the details of the OFFER 2012
OFFER
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ITIL V3 Foundation Training Chennai Bangalore - Contact Service Desk1800-200-2003
QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization.
This
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ITIL V3 Foundation Training At Bangalore - Contact Service Desk1800-200-2003
QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization.
This
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ITIL V3 Foundation
ITIL is collection of good practices in IT Service Management, developed by OGC and supported by publications, qualifications and an international user group. The course will guide the design, development and use of training materials as well as training aimed at raising individuala ™s understanding of, and competence in, IT Service Management as described in the
1. ITIL ® Service
more...
ITIL is collection of good practices in IT Service Management, developed by OGC and supported by publications, qualifications and an international user group. The course will guide the design, development and use of training materials as well as training aimed at raising individuala ™s understanding of, and competence in, IT Service Management as described in the
1. ITIL ® Service
more...
ITIL 2011 Foundation Training QLogy Call Us 1800-200-2003
... Service Management as described in the
1. ITIL ® Service Strategy,
2. ITIL ® Service Design,
3. ITIL ® Service Transition,
4. ITIL ® Service Operation,
5. ITIL ® Continual Service Improvement.
Key Differentiators:-
* Knowledge and Experience- QLogy consultants have vast and varied knowledge and experience of multiple frameworks and can appreciate the
more...
... Service Management as described in the
1. ITIL ® Service Strategy,
2. ITIL ® Service Design,
3. ITIL ® Service Transition,
4. ITIL ® Service Operation,
5. ITIL ® Continual Service Improvement.
Key Differentiators:-
* Knowledge and Experience- QLogy consultants have vast and varied knowledge and experience of multiple frameworks and can appreciate the
more...
ITIL V3 Foundation Training Certification with 100 Passing Warranty QLogy - 1800 200 200-3
...in, IT Service Management as described in the
ITIL ® Service Strategy,
ITIL ® Service Design,
ITIL ® Service Transition,
ITIL ® Service Operation,
ITIL ® Continual Service Improvement.
One will Receive 2 credit points after the ITIL V3 F certification.
Training Dates : on every weekend we will conduct Training for ITIl V3 Foundation
Training Days : 2(Two)
more...
From Wintrac Inc.
ITIL@ LIFECYCLE COURSE - SERVICE DESIGN
...Service Strategy to life by designing new or changed services that satisfy business objectives and are secure, resilient and reliable. Based on the Service Design publication of the ITIL library, this course focuses on the planning, implementing and optimizing of Service Design processes, plans, policies and standards that ultimately will be used to transition and operate the service in the
more...
ITIL@ LIFECYCLE COURSE - SERVICE STRATEGY
...Service Strategy is the axis upon which the other stages of the IT Lifecycle are based. It is in this stage that the high-level strategic value of each service is considered and weighed against other existing and proposed services. Based on the Service Strategy publication of the ITIL V3 core library, this course focuses on designing, developing, and implementing service management, not only as
more...
ITIL V3 Foundations
...st practices which are composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs. Upon completion of the ITIL
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From silicon beach training
ITIL Intermediate Training - Service Strategy
...Service Strategy Certificate is a stand-alone qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert qualification.
The purpose of this ITIL v3 Intermediate Service Strategy training course and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge of industry practices in
more...
...Service Strategy Certificate is a stand-alone qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert qualification.
The purpose of this ITIL v3 Intermediate Service Strategy training course and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge of industry practices in
more...
From Vyomlabs Pvt. Ltd.
ITIL V3 Foundation Training, Accredited
...Service Strategy (SS) (Business Perspective book of V2)
* Service Design (SD) (Combination of Application Management and Service Delivery)
* Service Transition (ST) (Handling the transition phase a Change and Release Management)
* Service Operation (SO) (Mix of ICT Infrastructure Management, Application Management & Service Support as per ITIL V2)
* Continual Service
more...
...Service Strategy (SS) (Business Perspective book of V2)
* Service Design (SD) (Combination of Application Management and Service Delivery)
* Service Transition (ST) (Handling the transition phase a Change and Release Management)
* Service Operation (SO) (Mix of ICT Infrastructure Management, Application Management & Service Support as per ITIL V2)
* Continual Service
more...
From WWP Training Ltd
ITIL Service Strategy
...eg; Foundation course. It covers the Lifecycle aspects of Service Strategy and the management and control of the activities and techniques within the Service Strategy stage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses).
The course also looks at the concept of Service Strategy as a practice and at the interfaces
more...
From Beyond 20, LLC
ITIL v3 Foundations Training Course and Certification Exam
Pass the ITIL v3 Foundations Exam - Guaranteed!
This 3-day course provides an introduction to the lifecycle of managing IT services to deliver to business expectations. With an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course positions the student to successfully complete the ITIL v3 Foundations certification exam. The exam will be
more...
Pass the ITIL v3 Foundations Exam - Guaranteed!
This 3-day course provides an introduction to the lifecycle of managing IT services to deliver to business expectations. With an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course positions the student to successfully complete the ITIL v3 Foundations certification exam. The exam will be
more...
From Cosensa Learning & Development Ltd
Managing Excellent Customer Service
...ice strategies that work: Case Studies
Aligning customer service strategy with a business strategy
The five dimensions of service quality
- Tangibles - Reliability - Responsiveness - Assurance - Empathy
Ongoing measurement and monitoring to support
E-CRM and related technologies
How to manage and monitor complaints
Leading improvement and initiatives t develop the strategy a involving
more...
From Mountainview ITSM
ITIL V3 Intermediate Lifecycle & Capability Streams - SS SD ST SO CSI PPO SOA RCV OSA MALC
...========================================
* ITILV3SS: Service Strategy
* ITILV3SD: Service Design
* ITILV3ST: Service Transition
* ITILV3SO: Service Operation
* ITILV3CSI: Continual Service Improvement
* ITILV3PPO: Planning, Protection & Optimization
* ITILV3SOA: Service Offerings & Agreements
* ITILV3RCV: Release, Control & Validation
* ITILV3OSA:
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...========================================
* ITILV3SS: Service Strategy
* ITILV3SD: Service Design
* ITILV3ST: Service Transition
* ITILV3SO: Service Operation
* ITILV3CSI: Continual Service Improvement
* ITILV3PPO: Planning, Protection & Optimization
* ITILV3SOA: Service Offerings & Agreements
* ITILV3RCV: Release, Control & Validation
* ITILV3OSA:
more...
From Last Minute Training
IISS - ITIL Intermediate Service Strategy - CTE
The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management and strategy as documented in the ITIL ® Service Strategy publication.
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ITIL v3 Service Lifecycle Service Strategy
In this course, you'll be immersed in the overall concepts, processes, policies & methods associated with the Service Strategy phase of the Service Lifecycle. You'll focus on managing & controlling the activities & techniques within the Service Strategy
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From ITSM Academy
ITIL V3 Lifecycle Course Service Strategy
...Service Strategy is the axis upon which the other stages of the IT lifecycle are based. It is in this stage that the high level strategic, investment and business value(s) of each service is considered and weighed against other existing and proposed services. Based on the Service Strategy publication of the ITIL ® V3 library, ITSM Academya ™s course focuses on the planning,
more...
ITIL V3 Lifecycle Course Service Design
...Service Strategy to life by designing new or changed services that satisfy business objectives and are secure, resilient and reliable. Based on the Service Design publication of the ITIL V3 ® library, ITSM Academya ™s course focuses on the planning, implementing and optimizing of Service Design processes, plans, policies and standards that will be ultimately be used to transition and
more...
From ITpreneurs
ITIL v3 Expert Lifecycle Course Virtual Classroom
The ITIL Expert Course is a intensive classroom course that will fast track your ITIL Expert Certification with a 10a day virtual classroom course (4 days + 4 days + 2 days) plus 50 hours of selfa paced ea learning, instead of the normal 20 days away from the office. Through a mix of selfa paced study and instructora led interactive teaching, you can leverage time to your advantage while
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ITIL Foundation Virtual Classroom
This exciting and dynamic 3a day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practices, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL v3 intermediate level
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ITIL v3 Service Strategy Lifecycle Virtual Classroom
The ITIL v3 Service Strategy Course lasts 1. 5 days and takes place in a virtual classroom plus, 8 hours of self-paced e-Learning. There are different dates for the beginning of this course, the first is in July, September and the last in November.
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From ExcelSol - Business Excellence Solutions
ITIL V3 Foundation Exam Training
...epts, model
Functions, Roles and Responsibilities
Service Strategy
Service Design
Service Transition
Service Operations
Concepts, Functions and Roles of all above
Continual Service Improvement
Concepts and Way Forward
Practical Aspects of Implementation
Usage of Tools
Recap
Exam Question Discussion - Possible exam questions
Mock Exam - Access
more...
...epts, model
Functions, Roles and Responsibilities
Service Strategy
Service Design
Service Transition
Service Operations
Concepts, Functions and Roles of all above
Continual Service Improvement
Concepts and Way Forward
Practical Aspects of Implementation
Usage of Tools
Recap
Exam Question Discussion - Possible exam questions
Mock Exam - Access
more...
From Helix Service Management Services Ltd.
ITILV3 Foundation
... / or awareness of key areas of the 5 ITIL core books:
- Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
To pass the Exam!
On completion of the course candidates will be able to demonstrate:
* Understanding of Service Management as a practice
* Understanding of the Service Lifecycle
* Knowledge and understanding
more...
... / or awareness of key areas of the 5 ITIL core books:
- Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
To pass the Exam!
On completion of the course candidates will be able to demonstrate:
* Understanding of Service Management as a practice
* Understanding of the Service Lifecycle
* Knowledge and understanding
more...
From Satyam Sri Services
ITIL V3 Foundation
ourse Objective
The 3-day ITIL v3 Foundation Certification training course fully prepares every participant for APMG/ EXINa s a ITIL v3 Foundationa certification examination. This certification is a prerequisite for the Intermediate and Advanced levels of ITIL certification. InterProm USAa s 3-day ITIL v3 Foundation course provides you with a general overview of the IT Service Management
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ourse Objective
The 3-day ITIL v3 Foundation Certification training course fully prepares every participant for APMG/ EXINa s a ITIL v3 Foundationa certification examination. This certification is a prerequisite for the Intermediate and Advanced levels of ITIL certification. InterProm USAa s 3-day ITIL v3 Foundation course provides you with a general overview of the IT Service Management
more...
From Harbinger Consulting Solutions
ITIL V3 Foundation
Extensive 2 days fast track course with practical application along with exam preparation to complete the ITIL foundation V3 certificate
This course provides fundamentals about ITIL for service management
a Service Strategy (SS)
a Service Design (SD)
a Service Transition (ST)
a Service Operation (SO)
a Continual Service Improvement
Practical Mock Exams Preparation and
more...
From Mountainview
ITIL V3 Intermediate - SS SD ST SO CSI PPO SOA RCV OSA MALC
...All ITIL V3 Intermediate courses are available
ITILV3SS: Service Strategy
ITILV3SD: Service Design
ITILV3ST: Service Transition
ITILV3SO: Service Operation
ITILV3CSI: Continual Service Improvement
ITILV3MALC: Managing Across the Lifecycle
ITILV3PPO: Planning, Protection & Optimization
ITILV3SOA: Service Offerings & Agreements
ITILV3RCV: Release, Control & Validation
ITILV3OSA:
more...
...All ITIL V3 Intermediate courses are available
ITILV3SS: Service Strategy
ITILV3SD: Service Design
ITILV3ST: Service Transition
ITILV3SO: Service Operation
ITILV3CSI: Continual Service Improvement
ITILV3MALC: Managing Across the Lifecycle
ITILV3PPO: Planning, Protection & Optimization
ITILV3SOA: Service Offerings & Agreements
ITILV3RCV: Release, Control & Validation
ITILV3OSA:
more...
From Knowledge Center Inc
ITIL v3 Lifecycle - Service Strategy and Service Design in 5 days
...eg; Foundation course. It covers the lifecycle aspects of Service Strategy and Service Design and covers the management and control of the activities and techniques within the Service Strategy and Service Designstage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses). Additionally the course looks at the concept of
more...
...eg; Foundation course. It covers the lifecycle aspects of Service Strategy and Service Design and covers the management and control of the activities and techniques within the Service Strategy and Service Designstage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses). Additionally the course looks at the concept of
more...
From Art of Change
ITIL V3 Intermediate Lifecycle Courses
These are the official ITIL V3 Intermediate Lifecycle courses. Each are taught by an accredited instrcutor. The courses are each 4 days long and include the certification exam:
Service Strategy SS
Service Design SD
Service Transition ST
Service Operation SO
Continual Service Improvement CSI
Course brochures can be found on our website www. artofchange. ca
more...
These are the official ITIL V3 Intermediate Lifecycle courses. Each are taught by an accredited instrcutor. The courses are each 4 days long and include the certification exam:
Service Strategy SS
Service Design SD
Service Transition ST
Service Operation SO
Continual Service Improvement CSI
Course brochures can be found on our website www. artofchange. ca
more...
From Chirantan Infotech Private Limited
ITIL V3 Foundation Training and Certification
...ITIL Service Lifecycle
Generic Concepts and Definitions
Service Strategy (SS)
Service Portfolio Management
Financial Management
Demand Management
Service Design (SD)
Service Catalogue Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Discussion and review of Day One
Information Security Management
Supplier Management
more...
From Nextec Inc
ITIL V3 Foundation
...rough the five stages of the ITIL Service Lifecycle:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Embedded into the ITIL V3 Foundation course is Nextec's unique virtualization, Living the Lifecycle. Woven through all of Nextec ITIL V3 Certification courses, this course brings V3 processes and concepts to life. Within a
more...
...rough the five stages of the ITIL Service Lifecycle:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Embedded into the ITIL V3 Foundation course is Nextec's unique virtualization, Living the Lifecycle. Woven through all of Nextec ITIL V3 Certification courses, this course brings V3 processes and concepts to life. Within a
more...
From Next Levels Consulting
ITIL V3 Service Strategy
...epts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. It focuses on managing and controlling of the activities and techniques within the Service Strategy phase, without going into the details of each of the supporting processes.
The candidates will gain competencies in the following areas:
-Service Strategy Principles
-Defining services
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From Trimentus Technologies Pvt Ltd.
ITIL v3 Foundation
... Introduction
a Overview and Getting started
a Service Strategy
a Service Design
a Service Transition
a Service Operations
a Continual Service Improvement
a Complementary guidance
a ITIL Version 3 Qualifications
a ISO/ IEC 20000 Overview
The courseware has been designed to serve as reference material much beyond the course and during
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From infySEC
hackEDGE 2010 - 2 Days Ethical Hacking Hands-On Practical Workshop with LIVE DEMOS
hackEDGE 2010 | 29th & 30th May 2010 | 2 Days ETHICAL HACKING WORKSHOP with Hands-On practical sessions | intense LIVE DEMOS like never before | WIN LAPTOP | Certificate & Security Tools DVD
In todaya ™s unprecedented growth in Computer technology, where all the Law-Enforcement agencies, Corporate, Govt. Bodies, Academia, Individuals & other sectors are getting dependent on computers &
more...
hackEDGE 2010 | 29th & 30th May 2010 | 2 Days ETHICAL HACKING WORKSHOP with Hands-On practical sessions | intense LIVE DEMOS like never before | WIN LAPTOP | Certificate & Security Tools DVD
In todaya ™s unprecedented growth in Computer technology, where all the Law-Enforcement agencies, Corporate, Govt. Bodies, Academia, Individuals & other sectors are getting dependent on computers &
more...
From The Grey Matters
ITIL V3 Overview
...verview of the new topics in ITIL Version 3 as follows:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
It will also help you to understand the main differences between earlier ITIL versions.
Explanation of the ITIL Version 3 exam structure will be included.
This course is not designed to be a conversion course from ITIL Version 2 to
more...
...verview of the new topics in ITIL Version 3 as follows:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
It will also help you to understand the main differences between earlier ITIL versions.
Explanation of the ITIL Version 3 exam structure will be included.
This course is not designed to be a conversion course from ITIL Version 2 to
more...
From Datrix Training Ltd
ITIL Foundation
The IT Service Management Foundation course is a three-day course leading to the ITIL Foundation Certificate. It is made up of a series of formal lectures, a number of practical assignments to be carried out in syndicate groups and some practical exam preparation.
Throughout the course a series of mock examinations will be set and candidates will have ample opportunity to prepare for the
more...
The IT Service Management Foundation course is a three-day course leading to the ITIL Foundation Certificate. It is made up of a series of formal lectures, a number of practical assignments to be carried out in syndicate groups and some practical exam preparation.
Throughout the course a series of mock examinations will be set and candidates will have ample opportunity to prepare for the
more...
From Ouellette & Associates Consulting, Inc
Achieving IT Service Excellence
... It also provides the building blocks for a successful IT Service Strategy to ensure you are positioned to deliver the right things to the right clients at the right time a not all things to all clients.
By sponsoring this highly interactive, two-day workshop for your organization, you and your team will come away with a fresh approach and new ideas for tackling even the most difficult
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From Tom Borg Consulting
Making Service Count
In this 2 hour workshop the participants will learn how to provide the kind of service that will exceed the expectations of their clients/ customers. Participants will learn specific information and skills sets pertinent to their company's service strategy.
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From Cognex Technology Pvt. Ltd
ITIL Foundation Program
EXIN Accredited ITIL V3 Foundation Course:
ITIL (IT Infrastructure Library) is the most widely accepted approach to IT Service Management (ITSM) in the world. ITIL is now being adopted and used across the world as the de-facto standard for best practice in the provision of IT Service and is practiced by organizations worldwide. ITSM best practices provide the organization with a systematic
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From Anand Kasturi
Service Strategy
This workshop, typically 1 - 2 days, is meant for senior management team of the organisation. The workshop will help generate consensus on what exactly is the definition of 'customer service' for that organisation and its customers.
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online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
