Instructor Led Service Support Training Classes
 online course |
 instructor led class |
 learn at home |
 group study |
 self directed training |
 cd based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer based learning |
 discount pricing |
 online tutorial |
From Last Minute Training
ITSM Metrics (KPIs and TCO) Expert - 5 Days
...trics to help manage and control the service delivery and service support activities and processes to deliver optimal business value. The practitioner will learn what s required to validate, direct, justify and intervene when necessary to drive efficiency, effectiveness and quality for the service support and service delivery processes.
The course covers the typical activities required to
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ITIL Foundation Certification
...T Service Management
o Service Desk
o Service support processes
Incident management
Problem management
Release management
Change management
Configuration management
o Review
* Day two
o Technical, tactical, and strategic view
o IT Service Delivery
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...T Service Management
o Service Desk
o Service support processes
Incident management
Problem management
Release management
Change management
Configuration management
o Review
* Day two
o Technical, tactical, and strategic view
o IT Service Delivery
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From Service Strategies
Support Representatiive
Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer
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Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer
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From Spectra Mind Solutions
Prep Courses for ISEB Certifications with 100% job Guarantee.
...opics Covered:
1. ORGANISATION, PLANNING AND CONTROL
2. SERVICE SUPPORT
Configuration Management
Service Desk
Incident Management
Problem Management
Change Management
Release Management
3. SERVICE DELIVERY
Service Level Management
Capacity Management
IT Service Continuity Management
Financial Management for IT Services
Availability Management
Start Date: 01 December
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...opics Covered:
1. ORGANISATION, PLANNING AND CONTROL
2. SERVICE SUPPORT
Configuration Management
Service Desk
Incident Management
Problem Management
Change Management
Release Management
3. SERVICE DELIVERY
Service Level Management
Capacity Management
IT Service Continuity Management
Financial Management for IT Services
Availability Management
Start Date: 01 December
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From Metis ERC India Pvt Ltd
Customer Care
Overview of CRM
Customer needs identification.
Customer Service & support
Telephone etiquettes
Customer relation management.
Customer rights
Give and receive feedback
Communication for customer service telephone and emails
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Overview of CRM
Customer needs identification.
Customer Service & support
Telephone etiquettes
Customer relation management.
Customer rights
Give and receive feedback
Communication for customer service telephone and emails
more...
From Boston University Corporate Education Center
ITIL Service Manager
IT Service Manager is the highest level of professional IT Service Management certification available. The candidate who achieves certification has demonstrated not only an in-depth knowledge of IT Service Management, but also the practical application of that knowledge.
Class consists of two 5-day sessions covering the Service Support and Service Delivery processes and a 1 -day review session
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IT Service Manager is the highest level of professional IT Service Management certification available. The candidate who achieves certification has demonstrated not only an in-depth knowledge of IT Service Management, but also the practical application of that knowledge.
Class consists of two 5-day sessions covering the Service Support and Service Delivery processes and a 1 -day review session
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ITIL Service Management Essentials
...will be able to
Demonstrate an understanding of ITIL service support and delivery processes, interfaces, and the relationships between them and wider IT issues.
Demonstrate knowledge of essential service management concepts and have awareness of essential service management techniques.
List cost, benefits, and possible problems associated with implementing ITIL service support and
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...will be able to
Demonstrate an understanding of ITIL service support and delivery processes, interfaces, and the relationships between them and wider IT issues.
Demonstrate knowledge of essential service management concepts and have awareness of essential service management techniques.
List cost, benefits, and possible problems associated with implementing ITIL service support and
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From New Horizons Charlotte
Itil
The IT Infrastructure Library, ITIL ( ), is a series of documents that are used to aid the implementation of a framework for IT Service Management (ITSM). This framework defines how Service Management is applied within specific organisations. Being a framework, it is completely customisable for application within any type of business or organisation that has a reliance on IT infrastructure. The
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The IT Infrastructure Library, ITIL ( ), is a series of documents that are used to aid the implementation of a framework for IT Service Management (ITSM). This framework defines how Service Management is applied within specific organisations. Being a framework, it is completely customisable for application within any type of business or organisation that has a reliance on IT infrastructure. The
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From Purple Griffon
ITIL Service Management Foundation
A 3 day intensive ITIL service management course with exam.
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A 3 day intensive ITIL service management course with exam.
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From Goldstar Software Inc.
Pervasive.SQL Service and Support
In 1998, Goldstar Software released the Btrieve 6.15 Service & Support course, and it became an instant hit. Now, continuing one of the longest-running training classes in the Pervasive world, our Pervasive.SQL Service and Support course has been extended to contain loads of real-world expertise to make this the best 3-day training session ever -- covering both Pervasive.SQL 2000 and Pervasive.SQL
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In 1998, Goldstar Software released the Btrieve 6.15 Service & Support course, and it became an instant hit. Now, continuing one of the longest-running training classes in the Pervasive world, our Pervasive.SQL Service and Support course has been extended to contain loads of real-world expertise to make this the best 3-day training session ever -- covering both Pervasive.SQL 2000 and Pervasive.SQL
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Advanced Network Troubleshooting for Pervasive.SQL
This 1-day class from Goldstar Software covers advanced topics in the area of network troubleshooting and communications that are not covered in the standard Pervasive.SQL Service & Support class. The first half of the day discusses network design, network analysis, and common configuration problems, while the second half provides an overview to Btrieve and Pervasive.SQL packet traffic, as well as
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This 1-day class from Goldstar Software covers advanced topics in the area of network troubleshooting and communications that are not covered in the standard Pervasive.SQL Service & Support class. The first half of the day discusses network design, network analysis, and common configuration problems, while the second half provides an overview to Btrieve and Pervasive.SQL packet traffic, as well as
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From Chameleon - Global ITIL Experts
ITIL Practitioner Release & Control
ITIL Practitioner Release and Control
Learn how to become qualified and optimise your Release and Control processes through accredited best practice!
Chameleon offers the full portfolio of EXIN accredited IT Service Management training leading to ITIL Overview, Foundation, Practitioner and Service Manager level qualifications.
Duration
This five day course explores the guidance in ITIL Release
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ITIL Practitioner Release and Control
Learn how to become qualified and optimise your Release and Control processes through accredited best practice!
Chameleon offers the full portfolio of EXIN accredited IT Service Management training leading to ITIL Overview, Foundation, Practitioner and Service Manager level qualifications.
Duration
This five day course explores the guidance in ITIL Release
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ITIL Service Management Foundation Certificate
This three day course includes a 1 hour multiple choice examination which takes place on the afternoon of day 3. The successful completion of the course and examination leads to the ITIL Service Manager's Foundation Certificate. Chameleon - Global ITIL Experts is an EXIN accredited training provider and also provides ITIL training at Practitioner and Service Manager levels.
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This three day course includes a 1 hour multiple choice examination which takes place on the afternoon of day 3. The successful completion of the course and examination leads to the ITIL Service Manager's Foundation Certificate. Chameleon - Global ITIL Experts is an EXIN accredited training provider and also provides ITIL training at Practitioner and Service Manager levels.
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ITIL Service Manager's Certificate - Service Support
This is a five day course. This is the first half of the course leading to the Manager's Certificate in IT Service Management. The second part of the course is the Service Delivery course (ITILSMCSD), which is also five days' duration. Successful completion of the courses and examinations leads to delegates achieving the Manager's Certificate in IT Service Management.
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This is a five day course. This is the first half of the course leading to the Manager's Certificate in IT Service Management. The second part of the course is the Service Delivery course (ITILSMCSD), which is also five days' duration. Successful completion of the courses and examinations leads to delegates achieving the Manager's Certificate in IT Service Management.
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ITIL Service Manager's Certificate - Service Delivery
This is a five day course. This course is preceded by the 5 day Service Support course (ITILSMCSS).
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This is a five day course. This course is preceded by the 5 day Service Support course (ITILSMCSS).
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ITIL Practitioner Certificate - Problem Management
This three day course explores the guidance for ITIL Problem Management to understand the processes involved in Problem Management and the opportunities and challenges faced when implementing and working with the discipline.
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This three day course explores the guidance for ITIL Problem Management to understand the processes involved in Problem Management and the opportunities and challenges faced when implementing and working with the discipline.
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