Online Service Support eLearning

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Service Support Training Seminars and Classes
From 123-CBT Computer Based Training
Developing Applications that Use SQL Server Support Services on-line e-learning cbt (computer based)cd rom Developing Applications that Use SQL Server Support Services Microsoft recognize how to develop and deploy SQL Service Support solutions with Notification Services and Service Broker  more...
From Online Training Directory
Information Technology Infrastructure Library (ITIL) on-line e-learning cbt (computer based) ...rocesses and functions will be covered in this course: IT Service Support IT Service Delivery Service Desk Service Level Management Incident Management Financial Management for IT Services Problem Management Capacity Management Change Management IT Service Continuity Management Release Management Availability Management Configuration Management Learner-friendly technology Get introduced to  more...
From 123-CBT Computer Based Training
NetWare Service and Support Upgrade - Part 1 on-line e-learning cbt (computer based)cd rom Course Overview This course is the first in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course will give an overview of service and support tasks, research tools, and network cables and boards. L earn To:  more...
NetWare Service Support Curriculum on-line e-learning cbt (computer based)cd rom The Novell NetWare Service and Support Curriculum consists of the following courses: Novell NetWare Service and Support Upgrade - Part 1 Novell NetWare Service and Support Upgrade - Part 2 Novell NetWare Service and Support Upgrade - Part 3 Novell NetWare Service and Support Upgrade - Part 4 Novell NetWare Service and Support Upgrade - Part 5 To review individual course  more...
NetWare Service and Support Upgrade - Part 2 on-line e-learning cbt (computer based)cd rom Course Overview This course is the second in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course will cover installing, configuring, and troubleshooting various types of networks and network storage devices. L  more...
NetWare Service and Support Upgrade - Part 3 on-line e-learning cbt (computer based)cd rom Course Overview This course is the third in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers NetWare installation and troubleshooting a Novell Client. L earn To: Identify the six levels of the  more...
NetWare Service and Support Upgrade - Part 4 on-line e-learning cbt (computer based)cd rom Course Overview This course is the fourth in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers NetWare Distributed Print Service (NDPS) printing and troubleshooting queue-based printing. L earn To:  more...
NetWare Service and Support Upgrade - Part 5 on-line e-learning cbt (computer based)cd rom Course Overview This course is the fifth in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers troubleshooting servers and networks, and disaster recovery. L earn To: Troubleshoot server-related  more...
From Serebra Learning Corporation
ITIL The Service Desk and Incident Management on-line e-learning cbt (computer based) ...erview of IT service management (ITSM), and it covers one service support function--the service desk--and one service support process--incident management. This course is intended to help learners prepare for the IT service management foundation certificate exam. For information technology managers and support personnel who seek to improve and streamline the processes used to support the  more...
ITIL Configuration and Release Management on-line e-learning cbt (computer based) ... IT infrastructure library (ITIL). This course covers two service support processes: configuration management and release management. This course is intended to help learners prepare for the IT Service Management Foundation Certificate exam. Course is designed for IT managers and support personnel who seek to improve and streamline processes used to support the deployment of information  more...
ITIL Problem and Change Management on-line e-learning cbt (computer based) ...d into core processes within ITIL. This course covers two service support processes: problem management and change management. This course is intended to help learners prepare for the IT Service Management Foundation Certificate exam. IT managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business  more...
Supporting Microsoft Windows NT 4.0 Core Technologies - Part 3 on-line e-learning cbt (computer based) This is the third course in a four-part series intended for network support professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The curriculum imparts the skills necessary to install, configure, customize, optimize, network,  more...
Installing and Configuring Microsoft Windows NT Server 4.0 in the Enterprise Environment - Part 2 on-line e-learning cbt (computer based) This is the final course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a  more...
Novell NetWare Service and Support - Part 1 on-line e-learning cbt (computer based) This course is the first in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention diagnosis and resolution of hardware-related problems that network professionals encounter while working with a network. This course will give an overview of service and support tasks research tools and network cables and boards.  more...
Novell NetWare Service and Support - Part 2 on-line e-learning cbt (computer based) This course is the second in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention diagnosis and resolution of hardware-related problems that network professionals encounter while working with a network. This course will cover installing configuring and troubleshooting various types of networks and network storage devices.  more...
Novell NetWare Service and Support - Part 3 on-line e-learning cbt (computer based) This course is the third in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention diagnosis and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers NetWare installation and troubleshooting a Novell Client.  more...
Novell NetWare Service and Support - Part 4 on-line e-learning cbt (computer based) This course is the fourth in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention diagnosis and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers NetWare Distributed Print Service (NDPS) printing and troubleshooting queue-based printing.  more...
Novell NetWare Service and Support - Part 5 on-line e-learning cbt (computer based) This course is the fifth in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention diagnosis and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers troubleshooting servers and networks and disaster recovery.  more...
From Service Strategies
Support Representative - Online on-line e-learning cbt (computer based) Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer  more...
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