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 instructor-led class |
 learn at home |
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From Online Training Directory
Providing Excellent Customer Service in a Multicultural Environment
...excellent customer service in a multicultural environment Serving diverse and multicultural customers is an exciting and challenging part of working in libraries today. But it also presents situations that may be new and unsettling for you.
This course will help you begin to understand people with different cultural experiences and will give you some guidelines to help you serve multicultural
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...excellent customer service in a multicultural environment Serving diverse and multicultural customers is an exciting and challenging part of working in libraries today. But it also presents situations that may be new and unsettling for you.
This course will help you begin to understand people with different cultural experiences and will give you some guidelines to help you serve multicultural
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Professional Bar Management Mastery Level Certification
...ments for bartenders to have state certification for safe serving of alcohol. This information is included in the materials. Upon successful completion of the course you will receive two Professional Certificates, one as a Professional Bartender and the other for Professional Bar Management. Those who score a 90% or above on the bartending portion will be awarded the Master?s Certificate of
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...ments for bartenders to have state certification for safe serving of alcohol. This information is included in the materials. Upon successful completion of the course you will receive two Professional Certificates, one as a Professional Bartender and the other for Professional Bar Management. Those who score a 90% or above on the bartending portion will be awarded the Master?s Certificate of
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Build Your Own BIZ(tm) - Customer Service That Sells
...an internal customer service culture that is dedicated to serving your customers. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
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Bartending to the Max-Online
...ll give you the confidence to step behind a bar anywhere. Serving clientele like Will from the Black-Eyes Peas, David Schwimmer, Jessica Simpson and Ashton Kutcher is only a small part of her extraordinary career. Her experience includes many years of management, which she uses to share what managers look for in a good bartender and to teach you how to manage a bar like a professional. Her
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...ll give you the confidence to step behind a bar anywhere. Serving clientele like Will from the Black-Eyes Peas, David Schwimmer, Jessica Simpson and Ashton Kutcher is only a small part of her extraordinary career. Her experience includes many years of management, which she uses to share what managers look for in a good bartender and to teach you how to manage a bar like a professional. Her
more...
Bartending the Easy Way-Online
...nderstanding of how the bar business works, the ethics of serving cocktails and a common sense approach to bartending. Additionally, you will be taught in detail how to practice making cocktails. Other topics included are glassware, tools, recipes, pouring the perfect shot, bar terms, wine and champagne service, martinis, laws, job interviews and resumes. Hollywood bartender Kellie Nicholson
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...nderstanding of how the bar business works, the ethics of serving cocktails and a common sense approach to bartending. Additionally, you will be taught in detail how to practice making cocktails. Other topics included are glassware, tools, recipes, pouring the perfect shot, bar terms, wine and champagne service, martinis, laws, job interviews and resumes. Hollywood bartender Kellie Nicholson
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From 123-CBT Computer Based Training
Service Teams and Service Stars
... will also explore the importance of being a little "self-serving." You are much better caretakers if you practice taking care of yourself. After looking at individual excellence, you will look inside the workings of a championship team, a group that has the know-how to deliver knock-your-socks-off service. But beware of team issues that can destroy your levels of service. You will examine the
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Service Teams and Service Stars
... will also explore the importance of being a little "self-serving." You are much better caretakers if you practice taking care of yourself. After looking at individual excellence, you will look inside the workings of a championship team, a group that has the know-how to deliver knock-your-socks-off service. But beware of team issues that can destroy your levels of service. You will examine the
more...
Six Sigma and Critical Customer Requirements
...r but nobody does anything about it." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma?? environment, such a focus is central to success. In this course, you'll learn how QFD works. You'll explore ways to listen to the
more...
...r but nobody does anything about it." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma?? environment, such a focus is central to success. In this course, you'll learn how QFD works. You'll explore ways to listen to the
more...
Lean Concepts
... reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business processes. This course explores how businesses that implement Lean Thinking learn how to reduce waste, streamline production and
more...
... reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business processes. This course explores how businesses that implement Lean Thinking learn how to reduce waste, streamline production and
more...
Consulting Skills Serving as an Internal Consultant
...Serving as an Internal Consultant explains consulting roles and the skills required to succeed as an internal consultant. It identifies the processes for resolving conflict, making ethical decisions, and overcoming resistance to change as an internal consultant. Learn To Identify the advantages of internal consultants. Follow the
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...Serving as an Internal Consultant explains consulting roles and the skills required to succeed as an internal consultant. It identifies the processes for resolving conflict, making ethical decisions, and overcoming resistance to change as an internal consultant. Learn To Identify the advantages of internal consultants. Follow the
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Consulting Skills Series
The Consulting Skills Series includes the following courses: Consulting Skills: Building Consulting Relationships Consulting Skills: The Consulting Process Consulting Skills: Serving as an Internal Consultant To review individual course descriptions, please return to the previous page and select the desired title(s).
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The Consulting Skills Series includes the following courses: Consulting Skills: Building Consulting Relationships Consulting Skills: The Consulting Process Consulting Skills: Serving as an Internal Consultant To review individual course descriptions, please return to the previous page and select the desired title(s).
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Excellence in Service Fundamentals for Employees
...op loyal customers and maintain a positive attitude while serving. Understand how to serve external customers by fulfilling their basic needs, recognizing how they evaluate service, building rapport with them, and avoiding customer service pitfalls. Create a positive environment through excellent internal customer service. Audience: This course is for employees and managers who want to
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...op loyal customers and maintain a positive attitude while serving. Understand how to serve external customers by fulfilling their basic needs, recognizing how they evaluate service, building rapport with them, and avoiding customer service pitfalls. Create a positive environment through excellent internal customer service. Audience: This course is for employees and managers who want to
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Excellence in Service Working With Upset Customers
...Identify what types of verbal communication to avoid when serving an upset customer. Identify what types of verbal communication facilitate a positive business transaction. Identify what negative filters you should avoid when serving customers. Unit 3: Serving Upset Customers (1 hour) Identify what measures you can take to calm upset customers. Sequence the steps in the "Five A"
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...Identify what types of verbal communication to avoid when serving an upset customer. Identify what types of verbal communication facilitate a positive business transaction. Identify what negative filters you should avoid when serving customers. Unit 3: Serving Upset Customers (1 hour) Identify what measures you can take to calm upset customers. Sequence the steps in the "Five A"
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Call Center Inbound Customer Service
...ill be working in the credit card application department, serving several customers with various needs. The diverse situations will require you to use your skills and leave each caller with a positive impression of your company. Unit 3: Satisfying Customers' Needs (0.5 - 1 hour) Understand the QLC process. Ask your customers appropriate
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...ill be working in the credit card application department, serving several customers with various needs. The diverse situations will require you to use your skills and leave each caller with a positive impression of your company. Unit 3: Satisfying Customers' Needs (0.5 - 1 hour) Understand the QLC process. Ask your customers appropriate
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Call Center Mgt Measuring Quality Performance
... English Total Learning Time Objectives Unit 1: Serving Your Company and Your Customers (0.5 - 1 hour) Identify guidelines for presenting a positive company image to your customers. Select the five factors that determine why customers hang up. Identify the steps of the customer resource management process.
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... English Total Learning Time Objectives Unit 1: Serving Your Company and Your Customers (0.5 - 1 hour) Identify guidelines for presenting a positive company image to your customers. Select the five factors that determine why customers hang up. Identify the steps of the customer resource management process.
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Facilitation Facilitating Challenging Situations
... handle difficult team members and resolve conflicts when serving as a facilitator. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Identify the
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... handle difficult team members and resolve conflicts when serving as a facilitator. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Identify the
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Team Participation Resolving Conflict in Teams
In Team Participation: Resolving Conflict in Teams, participants develop an understanding of the nature of team conflict and an awareness of different conflict resolution styles. Using the program's eight-step process for resolving conflict, they are able avoid many of conflict's negative consequences and maximize its real benefits. Learn To Differentiate between
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In Team Participation: Resolving Conflict in Teams, participants develop an understanding of the nature of team conflict and an awareness of different conflict resolution styles. Using the program's eight-step process for resolving conflict, they are able avoid many of conflict's negative consequences and maximize its real benefits. Learn To Differentiate between
more...
Virtual Teams The Fundamentals
...irtual teams. List the benefits of serving on a virtual team. Simulation Overview: In this simulation, you will meet with Janet Porter, Icon's Director of Business Development, to discuss virtual teams and their place in the corporate environment. Through your questions, you will discover how virtual teams are more complex
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...irtual teams. List the benefits of serving on a virtual team. Simulation Overview: In this simulation, you will meet with Janet Porter, Icon's Director of Business Development, to discuss virtual teams and their place in the corporate environment. Through your questions, you will discover how virtual teams are more complex
more...
Virtual Teams Participating in Virtual Meetings
... Identify the importance of trust among members serving on a virtual team. Build trust with members of a virtual team. List three characteristics exemplified by trustworthy virtual team members. Simulation Overview: In this simulation, you will meet face-to-face with Drew Canfield, Icon's Vice
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... Identify the importance of trust among members serving on a virtual team. Build trust with members of a virtual team. List three characteristics exemplified by trustworthy virtual team members. Simulation Overview: In this simulation, you will meet face-to-face with Drew Canfield, Icon's Vice
more...
Advanced Six Sigma Your Role as a Green Belt
...:
Understand the roles and expectations involved in serving as a green belt.
Understand the processes involved with starting a Six Sigma project, including defining the project and developing a project plan.
Understand the processes involved in gathering and analyzing the data collected during a Six Sigma project.
Understand the processes involved in implementing improvements and
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...:
Understand the roles and expectations involved in serving as a green belt.
Understand the processes involved with starting a Six Sigma project, including defining the project and developing a project plan.
Understand the processes involved in gathering and analyzing the data collected during a Six Sigma project.
Understand the processes involved in implementing improvements and
more...
From 6P International, LLC
HACCP Food Safety Course
... that what you do or dona t do makes a big difference in serving safe food. The goal of HACCP is to stop, control, and prevent food safety problems. Our goal for you in this module is for you to become a HACCP Superstar!
Course Description
Every operation serving or selling food needs to have a food safety system in place that is designed specifically to guarantee the food being served is
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... that what you do or dona t do makes a big difference in serving safe food. The goal of HACCP is to stop, control, and prevent food safety problems. Our goal for you in this module is for you to become a HACCP Superstar!
Course Description
Every operation serving or selling food needs to have a food safety system in place that is designed specifically to guarantee the food being served is
more...
From Learn Skills
Customer Service and Consulting
This title offers a series of ready to deliver topics
covering the basics of serving customers and
consultative selling. The consultative approach
combines interpersonal skills with expertise in product,
service and support to provide a professional, relevant
and personalised service.
more...
This title offers a series of ready to deliver topics
covering the basics of serving customers and
consultative selling. The consultative approach
combines interpersonal skills with expertise in product,
service and support to provide a professional, relevant
and personalised service.
more...
From Serebra Learning Corporation
Working With Internal Customers
Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and
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Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and
more...
Leading from the Front Line Simulation
...serving as a networker, dealing with the issues that arise when informal leaders take the initiative and lead from the front line. As the Manager for the Customer Service Team for Cross & Witherson, Unlimited, you have been made aware of a growing problem with product returns. Using your management and persuasive skills, you must convince both your manager and your fellow co-workers of the
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...serving as a networker, dealing with the issues that arise when informal leaders take the initiative and lead from the front line. As the Manager for the Customer Service Team for Cross & Witherson, Unlimited, you have been made aware of a growing problem with product returns. Using your management and persuasive skills, you must convince both your manager and your fellow co-workers of the
more...
Effective Delegation Simulation
...arner will assume first-time management responsibilities, serving as the department lead of a marketing team for First Things First--a manufacturer of child safety products. Working closely with three key employees, the learner will progress through the various stages of delegation, moving from assignment of tasks to overcoming delegation resistance. The simulation is comprised of four
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...arner will assume first-time management responsibilities, serving as the department lead of a marketing team for First Things First--a manufacturer of child safety products. Working closely with three key employees, the learner will progress through the various stages of delegation, moving from assignment of tasks to overcoming delegation resistance. The simulation is comprised of four
more...
Six Sigma and Critical Customer Requirements
...r but nobody does anything about it." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma environment, such a focus is central to success. In this course, you'll learn how QFD works. You'll explore ways to listen to the
more...
...r but nobody does anything about it." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma environment, such a focus is central to success. In this course, you'll learn how QFD works. You'll explore ways to listen to the
more...
Lean Concepts
... reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business processes. This course explores how businesses that implement Lean Thinking learn how to reduce waste, streamline production and
more...
... reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business processes. This course explores how businesses that implement Lean Thinking learn how to reduce waste, streamline production and
more...
Excellence in Service: Fundamentals for Managers
In Excellence in Service: Fundamentals for Managers, managers review the skills that they and their direct reports need to possess to relate effectively to customers. They also learn to develop and monitor a service team, create service plans, and develop and implement effective service standards.
more...
In Excellence in Service: Fundamentals for Managers, managers review the skills that they and their direct reports need to possess to relate effectively to customers. They also learn to develop and monitor a service team, create service plans, and develop and implement effective service standards.
more...
Excellence in Service: Fundamentals for Employees
Excellence in Service: Fundamentals for Employees helps learners develop the skills needed to effectively relate to customers and exceed their expectations. They learn to differentiate between internal and external customers and make sure their customers are completely satisfied.
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Excellence in Service: Fundamentals for Employees helps learners develop the skills needed to effectively relate to customers and exceed their expectations. They learn to differentiate between internal and external customers and make sure their customers are completely satisfied.
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The Professional Teller: Providing Customer Service
The Professional Teller: Providing Customer Service offers the student an overview of the customer service process and how it affects relationships with customers. The program also covers how to understand the needs of angry customers, as well as how to serve them using a process designed specifically for serving angry customers. In addition, the program instructs the student how to use verbal and
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The Professional Teller: Providing Customer Service offers the student an overview of the customer service process and how it affects relationships with customers. The program also covers how to understand the needs of angry customers, as well as how to serve them using a process designed specifically for serving angry customers. In addition, the program instructs the student how to use verbal and
more...
Microsoft Windows 2000 Advanced Server Part 2: Network Load Balancing
...serving as the foundation for delivering enterprise-wide and frequently mission-critical applications such as Web streaming media and VPN servers. As an integral part of Windows 2000 Advanced Server (and Datacenter Server) Network Load Balancing provides an ideal cost-effective solution for enhancing the scalability and high availability of these applications in both Internet and intranet
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...serving as the foundation for delivering enterprise-wide and frequently mission-critical applications such as Web streaming media and VPN servers. As an integral part of Windows 2000 Advanced Server (and Datacenter Server) Network Load Balancing provides an ideal cost-effective solution for enhancing the scalability and high availability of these applications in both Internet and intranet
more...
Consulting Skills: Serving as an Internal Consultant
Consulting Skills: Serving as an Internal Consultant explains consulting roles and the skills required to succeed as an internal consultant. It identifies the processes for resolving conflict making ethical decisions and overcoming resistance to change as an internal consultant.
more...
Consulting Skills: Serving as an Internal Consultant explains consulting roles and the skills required to succeed as an internal consultant. It identifies the processes for resolving conflict making ethical decisions and overcoming resistance to change as an internal consultant.
more...
From Bartending Pros
Bartending the Easy Way Online
For the sake of convenience some people would rather take a course of this type in the comfort of their own home, while some prefer to learn without the pressure of having others around. Bartending the Easy Way online course will teach you everything you need to begin your bartending career. Through email lessons and quizzes, a demonstration video, flash cards and the tools to practice at home,
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For the sake of convenience some people would rather take a course of this type in the comfort of their own home, while some prefer to learn without the pressure of having others around. Bartending the Easy Way online course will teach you everything you need to begin your bartending career. Through email lessons and quizzes, a demonstration video, flash cards and the tools to practice at home,
more...
From Professional Server Certification Corp.
Responible Serving
...Serving Certification provides state approved training that ensures both sellers and servers of alcohol will understand state liquor laws and serve responsibly. Many states require alcohol seller/server certification for any employee that handles alcohol. PSCCa s on-line Responsible Serving Course can be taken in one or more sessions and satisfies the requirements in most states.
We perform
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From JED New Media inc.
Wine: At Your Service
Explore the etiquette for serving and tasting wine. Topics covered here include: growing grapes, making wine, serving wine, matching food with wine, wine tasting at wine and cheese events, and wine service guidelines.
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Explore the etiquette for serving and tasting wine. Topics covered here include: growing grapes, making wine, serving wine, matching food with wine, wine tasting at wine and cheese events, and wine service guidelines.
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From Backup Training Corporation
Surviving Search Warrants
...s to enhance all officers' safety.
There is much more to serving a search warrant than just "kicking" the door. The preparations, tactics, and execution of warrants are all necessary elements to enhance all officers' safety.
Do you know the value of a CO2 extinguisher at a search warrant scene? Find out in this course.
Because of the sensitivity of the information provided in this course,
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...s to enhance all officers' safety.
There is much more to serving a search warrant than just "kicking" the door. The preparations, tactics, and execution of warrants are all necessary elements to enhance all officers' safety.
Do you know the value of a CO2 extinguisher at a search warrant scene? Find out in this course.
Because of the sensitivity of the information provided in this course,
more...
From Vino 101
Vino 101: An Introduction to Wine
...e basics about wine and aids in recommending, selling and serving wine. It also can be used as a refresher course for seasoned professionals. The Vino 101 wine training course is available for $299 USD for an entire staff at one location (unlimited training for 1 year).
- The Consumer Edition is for individuals seeking to develop a fundamental knowledge of wine. Vino 101 for
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...e basics about wine and aids in recommending, selling and serving wine. It also can be used as a refresher course for seasoned professionals. The Vino 101 wine training course is available for $299 USD for an entire staff at one location (unlimited training for 1 year).
- The Consumer Edition is for individuals seeking to develop a fundamental knowledge of wine. Vino 101 for
more...
From Canadian Centre for Professional Development
Non-Profit Directors Liability
...serving on a Non-Profit board. Despite the commitment to service and various causes many non-profit board directors are not aware of liability issues surrounding non-profit board service.
Covers:
Introduction to Non-Profit Organizations
Legal Duties and Obligations
Liability and Risk Management
Rights and Powers of Directors
Liability and Committees
Registered Charities and Deregistration
An
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...serving on a Non-Profit board. Despite the commitment to service and various causes many non-profit board directors are not aware of liability issues surrounding non-profit board service.
Covers:
Introduction to Non-Profit Organizations
Legal Duties and Obligations
Liability and Risk Management
Rights and Powers of Directors
Liability and Committees
Registered Charities and Deregistration
An
more...
From Essential Connections
Strategies For Becoming The MVP In Your Profession
...ndset!
* They know that business is all about people
serving people...NOT people serving themselves.
* They understand the meaning of the statement,
"If it is to be, it is up to me".
* They manage their own behavior, focus on
adding value, and they think win/win.
It's all a choice of response...and you too, can
do it if you simply make the choice.
If you are you ready to
more...
...ndset!
* They know that business is all about people
serving people...NOT people serving themselves.
* They understand the meaning of the statement,
"If it is to be, it is up to me".
* They manage their own behavior, focus on
adding value, and they think win/win.
It's all a choice of response...and you too, can
do it if you simply make the choice.
If you are you ready to
more...
online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
