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From Online Training Directory
Venture Creation in the 21st Century


This course will examine business venture creation in a step by step process.
This course looks at the process of new business venture creation in today`s global economy. Contributions of creativity, entrepreneurship and innovation will be examined in the process of setting up a venture (both internal and external). Textbook will be: "New Venture Creation", Timmons, Jeffry A., 5th Edition, 1999,
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LD: Setting the Stage for Learning


Provides direction on designing an environment conducive to learning, including the physical design of the classroom.
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Young Adult Readers: Elements of Compositional Form


Provides information on elements such as: character, plot, theme, setting, POV, style, and tone.
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Work Zone and Heavy Equipment
...s and injuries. No mystery will prevent you from properly setting up a work zone. Each participant will learn ways to prevent accidents with oncoming cars, while either working in the work zone or as a flagger. Receive special instructions for equipment operators working in work zones to keep themselves, workers, and motorists safe. With our Work Zone and Heavy Equipment Safety training
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Word 2007 Level 2
This intermediate-level Word course builds upon basic skills covered in the Level 1 course. Students will learn how to further enhance documents by adding items such as symbols, AutoText, multilevel lists, hyperlinks, and information found using the Research task pane. Paragraph formatting will also be examined, covering skills such as setting indents; changing line spacing and page orientation;
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Time Management Using Microsoft Outlook 2002



The course is designed to show students how to use Microsoft Outlook 2002 to plan their time. The scope of the course includes understanding time management theory/philosophy, handling stress, developing a system of organization, identifying priorities, creative problem solving, and timing teamwork.
The course is designed to show students how to use the tools of Microsoft Outlook 2002, such as
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Trade Secrets & Their Protection
Protecting trade secrets is more important than ever today, as companies look for ways to get ahead and stay ahead of the competition. Prudent companies are recognizing the need not only to protect their own confidential business information as trade secrets, but also to guard against the misappropriation of others` trade secrets.
Trade Secrets Protecting trade secrets is more important than ever
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Time Management



Course description -- This course addresses the nuts and bolts of time management tools for setting goals, keeping logs, and planning your time. It includes methods for identifying low pay-off activities and time-wasters, along with suggestions for getting rid of them. It provides tips for organizing your materials and your surroundings for more efficiency, and has other practical suggestions
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Six Sigma Black Belt Personal Training Library
...control techniques. Training topics include selecting and setting up SPC control charts, determining the best control charts formats to use for a given process, what different patterns of instability tell you about a process, a step-by-step tutorial for conducting process capability studies following QS-9000/AIAG guidelines, how to deal with process capability complications, and how to use
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Setting Performance Goals and Expectations



Course description -- Productive and motivated employees are those who clearly understand what is expected of them in terms of performance and behavior. This course has tools and methods for collaboratively establishing goals and specific performance criteria for all employees. There are tips to help you obtain commitment to the goals and methods to help you review performance goals regularly. It
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Set Performance Expectations
This course will help you see how to identify and set performance standards for your employees jobs, and see how they contribute to objective setting. You will see how to analyze and evaluate good performance objectives; and you will see the value of linking performance standards to rewards (or to other consequences). This course can be completed as quickly as you care to. Student is given
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QuickBooks Pro 2000 Level 1



This introductory course takes the student through the basic accounting functionalities of QuickBooks Pro 2000. The course will also show basic QuickBooks users how to use Help features to assist them in answering their questions.
This introductory course takes the student through the basic accounting functionalities of QuickBooks Pro 2000. The topics that will be discussed include creating a
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Project 2000 Level 1



This course introduces students to the various tools in Project 2000 that allow them to become more efficient project coordinators. Among the topics taught are basics of project management, start dates, task relationships, task types, master projects, and combining Project with other applications and the Web.
This course introduces students to the various tools in Project 2000 that allow them to
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Pharmacy Technician Career Training Program


This program will take you, as a student with no prior experience, into a new career as a Pharmacy Technician. Unlike many other career opportunities that come and go, medical careers are here to stay! Because of the widespread use of medication, Pharmacy Technicians have never been more in demand and the field will continue to grow in the years to come. As a Pharmacy Technician, you will
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Phlebotomy Technician Career Training
The primary function of a phlebotomy technician is to obtain patient blood specimens by venipuncture or microtechniques. The phlebotomy technician aids in the collection and transportation of other laboratory specimens, and may be involved with patient data entry. A phlebotomy technician also draws blood for transfusions, donations and research. This course provides instruction in the skills
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Personal Financial Planning



Course description -- Without wise financial planning, the future may not be what most of us hope for, and even the present may be less that comfortable. This course contains the essential principles of planning for both short- and long-term needs and has many tools and references to provide guidance for planning and using personal financial resources. It gives tips and worksheets for setting
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OSHA Record Keeping and Documentation
With this important safety training, you may not make it into the Guinness book of world records, but you will master the tools needed to implement an effective safety program and satisfy OSHA requirements.
OSHA Record Keeping and Documentation With this important safety training, you may not make it into the Guinness? book of world records, but you will master the tools needed to implement an
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Outlook 2007 Level 2
This intermediate-level Outlook course builds upon basic skills taught in the Level 1 course. Students will learn how to customize messages by setting default message formats and fonts, as well as by adding signatures, themes, and stationery. They will also learn how to create, activate, and turn off Out of Office messages; set message importance and sensitivity; delay delivery of messages;
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Manufacturing Statistics Personal Training Library
...control techniques. Training topics include selecting and setting up SPC control charts, determining the best control charts formats to use for a given process, what different patterns of instability tell you about a process, a step-by-step tutorial for conducting process capability studies following QS-9000/AIAG guidelines, how to deal with process capability complications, and how to use
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Introduction to the Administration of a Medical Office


This course is designed for beginning office and practice managers in a medical office setting.
Introduction to the Administration of a Medical Office The course is intended for individuals beginning in management or those aspiring to be in medical administration.
It covers such administrative topics as practice analysis, staff assessment, and the new HIPAA regulations in a practical way. The
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How To Master Business Writing



This series teaches the writing skills learners will need to effectively communicate in a business setting. They`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design.
How To Master Business Writing This course provides students with a review of the skills needed to write effective letters, memos, minutes,
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How To Master Time Management



This course is designed to show students how to use the tools of Microsoft Outlook 2002 to manage time. It combines the best of the old and new theories of research of time management. Students will be encouraged to understand their time management challenges and adapt the suggestions to fit their management style/needs.
The course is designed to show students how to use the tools of Microsoft
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How To Master Performance Management



Course description -- Managing employee performance is the single greatest challenge facing supervisors and other leaders in today's competitive and fast-paced organizations. Learn how to maximize the contributions of each employee by setting effective goals, monitoring accomplishments, recognizing achievements, and disciplining or redirecting those who are not meeting performance requirements.
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Effective Business Communication Series
This series teaches the writing skills learners will need to effectively communicate in a business setting. They`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design.
Effective Business Communication Series This series teaches the writing skills learners will need to effectively communicate in a business
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CSS
Cascading Style Sheets has become a vital element of today`s web pages. Follow along with Robb H. Tracy as he introduces you to the concepts of XHTML, Cascading, and setting and understanding property values for CSS rules. As the course progresses, Robb will instruct you in more advanced concepts such as floating elements, colors, advanced selectors and lists. Course may be extended up to 1 year
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Build Your Own BIZ(tm) - Writing a Business Plan
Business plans play a vital role in getting your company up and running. They help you clearly define your goals, expectations, and needs. This online course will help you craft a successful business plan for your organization by providing valuable insights via video, text, and downloads. The course of study has been expertly developed by an accredited college and can be completed within the
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Build Your Own BIZ(tm) - Better Budgeting
This course will help you gain an overall understanding of the budgeting process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
Create
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An Introduction to Linux A Workshop Approach


This Web-based course provide users with a hands-on introduction to the Linux operating system.
This Web-based course provide users with a hands-on introduction to the Linux operating system, with emphasis on practicing essential skills for setting-up and using a Linux desktop. In all, it covers general information on more than 50 Linux distributions.
The course is designed for new users as a
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Dramatically Increase Sales With Minor Web Site Changes and Adjustments!



...spend their money. And how this knowledge can help you in setting up your own web site! And finally, I`ll give you a simple javascript code for your web site that you can use to increase your sales! I`ll even show you the simple steps to set up this code. This code will help you to obtain your visitor`s name and email address (with their permission, of course) and follow up with subsequent
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Business Writing Basics



Course description -- You know what you want to say, but how do you say it? Do you even know the proper format to use for a memo, business letter, etc.? Writing is a part of everyday life, particularly in the work setting. This course will help you avoid common grammar and spelling blunders and outline ways you can make your writing more persuasive and professional. Once you`ve learned the simple
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Closing the Sale



Course description -- Many potentially effective sales people are unable to complete the only element of a sale that results in incomea closing. This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons that this is such a tough step for many aspiring sales professionals, and gives techniques and methods for making sure it
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Managing Change



Course description -- Poorly managed change can account for a huge amount of lost productivity. This course covers the most essential elements of living with and managing continual change. There are simple and straightforward techniques for dealing with the inevitable resistance, methods for setting goals and developing a plan, tools for understanding the personal and professional stresses that
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From 123-CBT Computer Based Training
Strategic Planning
Selling high-value contracts is fiercely competitive, with buyers setting stringent criteria by which to judge prospective key suppliers. Success at this level requires knowledge of these criteria and an awareness of what will be required to ensure that your proposition is viewed most favorably. Using "stripped down" project management techniques, this course outlines the analysis and planning
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Strategic Planning
Writing the Marketing Plan Creative Strategy
You've completed the first part of your marketing plan. Now it's time to write about your marketing tactics. You'll discover just how to match your product with your target market, determining exactly what the competitive advantages of your particular product are. Then you'll explore the price-setting strategies that will help make your product a success.
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Marketing Management
So, now you're a marketing manager. What are the expectations you and others have of this position? What skills do you need? How do you put together a marketing team? How do you lead that team to success? How can you tell if you're doing a good job? In this course you'll look at marketing management from top to bottom--starting from the basic skills you need as a marketing manager, through
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Financial Analysis for Successful Marketing
Whether you have a "head" for numbers, or a "dread" of numbers, no strategic marketing plan will be successful without a thorough financial analysis. The final course in this series takes a user-friendly, interactive approach to help you master the numbers game. You will analyze typical financial parameters associated with setting up a financial budget as part of an overall marketing strategy.
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Process Management Skills
Efficiency, in software terms, can be the difference between ineffective, poorly designed software, and elegant, intuitive software. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price.Likewise, efficiency is critical to the effectiveness of a manager and to the
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Leadership Development for Technical Professionals
Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as
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Achieving Success the Help of a Mentor
Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success: the Help of a Mentor," you'll learn how a mentor can help you guide your
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Mentoring On-line
Rapid changes in the way organizations look and do business have generated a new business tool: e-Mentoring. Here's an opportunity to examine the challenges and advantages of e-Mentoring and explore how to adapt communication skills to electronic media. Learn how to grow and manage e-Mentoring relationships by effectively selecting and matching e-Mentors and prot??g??s, developing trust, using
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The Key Stages of Coaching
Coaching has many uses in organizations, and the sequence of coaching activities is similar in all of them. This course will involve learners in the continuous process of discovery, goal setting, action planning, and follow-up that distinguishes coaching from other development methods.
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Call Center Customer Service
Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting.
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Creating Effective Contracts
When you hear the word "contract", you may think of a written, legal document. However, when it comes to consulting relationships, contracts are more about setting expectations and involving the right people instead of setting legal parameters. In this course, you'll examine how to approach contracting, the considerations that are most important, and how you should approach the contracting
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Group Problem Solving and Decision Making
To be in business means to be on a team. Every team, even if its an informal group, convenes for one purpose--to solve problems and make decisions. In today's business world, effective business groups and teams are a key ingredient in success. By skillfully overcoming problems and making productive decisions, you'll turn your group into a community of success. In this course, you'll learn the
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Goals and Setting Goals
Most achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet
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Setting up a Site and Adding Content in Dreamweaver CS3
Adobe Dreamweaver CS3 is a web site development authoring and editing tool, suitable for personal and enterprise development environments. This course explores the concepts of creating a new site in Dreamweaver CS3, including configuring site properties and application preferences, adding content, and manipulating text. A look at the major interface elements of Dreamweaver CS3, and how to
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Oracle Database 11g Database Replay and Automatic SQL Tuning
Explain the benefits and uses of Oracle Database 11g's crucial developer tools, Database Replay and Automatic SQL Tuning, when setting up and testing a database
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Oracle Database 11g Performance Monitoring Recovery Concepts and Backup
identify the steps for ensuring an Oracle Database 11g database is available to users when needed, by monitoring its performance, anticipating and avoiding database failure, setting up instance recovery options, and creating backups.
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Setting up a Site and Adding Content in Dreamweaver 8
To recognize how to set up and add content to a web site in Dreamweaver 8
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Team Leadership - Conducting Productive Team Meetings
Team Leadership: Conducting Productive Team Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings.
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Team Leadership - Promoting Your Team s Effectiveness
Team Leadership: Promoting Your Team's Effectiveness offers the student an overview of how to set goals, prevent team ineffectiveness, and measure individual and team performance. The program covers in detail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity.
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Project Teams - Applying Team Building Techniques
Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings.
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Project Teams - Building a Project Team
Project Teams: Building a Project Team offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change.
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Advanced Project Management - Setting Up a Project Office
In Advanced Project Management: Setting Up a Project Office, you will learn terms associated with project office and the different functions a project office can fulfill. You will also learn how an organization can determine the need for, plan, and implement a project office.
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Launching Successful Virtual and On-site Teams
...mless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team members. Next, you will gain the knowledge and skills for setting goals and establishing ground rules. Finally, you will learn approaches for building a cohesive team culture through
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Managing and Troubleshooting Windows Vista Systems
Many of Microsoft Windows Vista's new and enhanced tools can be used to simplify system management and troubleshooting. Windows Vista can be managed by using Group Policy settings when the system is part of an Active Directory domain, or by setting local group policies. Group Policies consist of Group Policy Objects (GPOs), which are used to configure system-wide or user-based settings, and are
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Configuring the WebSphere 5 0 Environment
To demonstrate how to configure and manage the WebSphere environment, from setting virtual hosts to implementing clustering
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Managing the Expert - Understanding Experts
Managing the Expert: Understanding Experts explains recruiting and retaining highly skilled professionals, developing their careers, and coaching the expert for success. It identifies the processes for overcoming burnout, setting career goals, and leading performance evaluation meetings with experts.
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Directory Technologies Part 2 NDS eDirectory

... 6 to 8 hours 82712 Objectives Unit 1: eDirectory: Setting Up 2 - 3 hours Match the purposes of eDirectory with the situations in which they are applicable. Match the benefits of eDirectory with the situations in which they are applicable. Identify the utilities of eDirectory. Run DSREPAIR on a NetWare 5.0 server to prepare the server for installing
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Directory Technologies Part 1 Directory Server Model

...y how to deploy Netscape Directory Server on a network by setting up and configuring it. o Identify the management tasks of Netscape Directory Server that include adding users and maintaining a server. o Understand the compliance of Netscape Directory Server with the FSD model. Audience The intended audience for this course includes Technical Managers, System Administrators, Software
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ISA Server 2000 Part 2 Enterprise Deployment Considerations

...re Development Kit (SDK). Identify guidelines for setting up an array. Install the first ISA server in an array. Create a new array. Sequence the steps in promoting a stand-alone server. Sequence the steps in maintaining enterprise configurations. Combine an enterprise and an array policy. Identify features of the routing process.
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ZENworks 2 0 Desktop Mgmt Part 2

Course Overview This course provides students with the concepts and skills to establish ZENworks 2.0 on a NetWare 5 network and use the ZENworks components (i.e., Application Launcher, Remote Management and Workstation Manager) to manage Windows workstations through NDS. L earn To: Identify how to establish the desktop environment using ZENworks 2.0. Identify how to manage remote
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ZENworks for Desktops 2 0 Part 1--Application Mgmt

Course Overview This course provides students with the concepts and skills to establish ZENworks 2.0 on a NetWare 5 network and use the ZENworks components (i.e., Application Launcher, Remote Management and Workstation Manager) to manage Windows workstations through NDS. L earn To: Identify ZENworks Design guidelines and installation processes. Identify the Novell Client upgrade
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GroupWise 5 5 Admin Part 2--Clients Post Offices

... GroupWise client. Identify the factors to consider when setting up the client software. Identify the locations that the client checks to determine how the client will connect to the POA. Grant NDS and file system rights using the GroupWise Administrator. Verify that a user has an assigned IP address using Windows 95. Identify the functions of the Imaging and Workflow GroupWise components.
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Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config

Course Overview This is the second course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to configure the Microsoft Windows 2000 environment; configure and manage storage devices, file systems, and
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Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config

Course Overview This is the second course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to configure the Microsoft Windows 2000 environment; configure and manage storage devices, file systems, and
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Oracle8i Backup and Recovery Strategies Backups

Course Overview This is the first course in a two-part series that covers the critical skills in planning and implementing database backup and recovery strategies. This course introduces the learners to the backup and recovery goals and functions of the various structures and processes in the Oracle architecture. In addition, participants learn to manage archive processing and maintain a
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Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention

Course Overview This course is the third in a three-part Oracle8i Performance Tuning series. This interactive course introduces the participants improving performance for sort operations. The student will be able to identify the SQL operations that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately.
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Oracle8i Performance Tuning Managing Memory Disk I O

...AIN PLAN statement. Inspect the performance of a plan by setting up trace at the session level. Match the TKPROF options with their respective descriptions. Generate an execution plan at the system level for a SQL statement by using AUTOTRACE. Identify the characteristics of optimizer modes. Set the optimizer mode at the session level by using the OPTIMIZER_MODE parameter. Unit 2:
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Lotus Domino R5 System Admin Part 7 Security Planning Implementation

Course Overview This is the seventh course in a ten part series for system administrators who are responsible for Domino server and Notes client. At the completion of this course, students will learn how to plan and implement Domino security at an organization; control the access to user IDs and Domino servers; secure Domino database by using database ACLS, roles, and forms and view access
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Lotus Domino R5 System Admin Part 6 Advanced Internet Mail Routing

...l routing configurations; customize Domino mail system by setting up address resolution, restricting inbound mail and outbound messages from a Domino mail system; and set up the POP3 and IMAP services and their users. L earn To: Identify the basic messaging concepts related to the Domino mail system, set up SMTP routing and identify sample mail routing configurations. Customize
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Lotus Domino R5 System Admin Part 3 Server Setup Configuration

...rning Time 6 - 8 Hour(s) Course Contents Unit 1: Setting Up Domino Servers Duration: 3 - 4 Hour(s) Install the first server. Configure the server audience for the first server by using the Advanced Configuration setup method. Configure the administration settings for the first server by using the Advanced Configuration setup method. Identify the prerequisites for configuring
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Windows NT Server 4 0 Installation Configuration - Part 2

... 3 Hour(s) Install Remote Access Services (RAS) after setting up Windows NT Server 4.0. Configure the Windows NT server for RAS communication with a specified server. Configure the RAS server to support clients using the TCP/IP protocol. Configure the RAS server to support clients using the NWLink IPW protocol. Configure the RAS server to support clients using the NetBEUI Protocol.
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Windows NT Server 4 0 Installation Configuration- Part 1

Course Overview This is the sixth course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network
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Windows NT Server 4 0 Analysis and Optimization

Course Overview
This is the second course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network
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Wndows NT Server 4 0 Enterprise Curriculum

Course Overview This course series will help individuals prepare for certification exam 70-068. This exam is a core requirement for MCSE certification. To become a Microsoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class -
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Windows 2000 Planning Implementing Active Directories - Part 4

Course Overview This course provides students with the knowledge and skills necessary to develop an upgrade strategy from a Microsoft Windows NT to Windows 2000. It introduces domain consolidation and provides the information necessary to successfully combine multiple domains into fewer domains. It provides the information necessary to design integration between Microsoft Exchange Server
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Lotus Domino R5 System Admin Part 1 Planning a Notes Domino Infrastructure

...or a given Domino network. Identify the requirements for setting up a server for a direct dial-up connection. Identify the requirements for setting up a server for a network dial-up connection. Identify the requirements for setting up a server for passthru access. Identify the requirements for setting up a server for Internet access. Identify the type of remote access connection that
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Lotus Domino R5 Development Part 7 Developing Applications for the Notes R5

Course Overview This is the seventh course in a nine part series for webmasters, application developers, and graphic designers that will introduce Notes/Domino features, web-specific tasks, and basic system administration tasks to be up on the web quickly and to use Domino to create Web sites and Web applications. At the completion of this course, students will learn how to identify the uses of
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Oracle Database 10g Administration Workshop II Part 4

This course will teach learners to configure an Oracle database for multilingual applications and distributed database access. Learners will learn how to use various database technologies, such as Resource Manager, the Scheduler, and materialized views.
Learn To:
Identify features of Automatic Storage Management (ASM).
Identify features of Automatic Storage Management (ASM)
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Windows 2000 Planning Implementing Active Directories - Part 4

Course Overview This course provides students with the knowledge and skills necessary to develop an upgrade strategy from a Microsoft Windows NT to Windows 2000. It introduces domain consolidation and provides the information necessary to successfully combine multiple domains into fewer domains. It provides the information necessary to design integration between Microsoft Exchange Server
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Windows NT 4 0 Administration Fundamentals - Part 2

Course Overview This is the second course in a two part series which provides the knowledge and skills necessary to perform post-installation and day-to-day administration tasks in a single-domain and multiple-domain Windows NT 4.0-based network. This series is intended to prepare the learner for Microsoft's self-administered exam 803 on Windows NT 4.0 Administration. L earn To:
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Oracle Form Builder R6 Enhancing the User Interface

Course Overview This course is the second in a six-part Oracle Developer series based on Oracle Developer Release 6. This course describes how to create input and non-input items, how to create lists of values (LOVs) and editors to support text items, and how to create forms using multiple windows and a variety of canvas styles. Additionally, this course covers ways to add functionality to
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Oracle Report Builder Controlling Reports

Course Overview This course is the third in a three-part Oracle Report Builder series that is based on Oracle Developer/2000 Release 2. This course helps participants learn how to develop report templates, code PL/SQL triggers in a report, and use Report Builder's built-in package. Finally, building reports for different environments will be covered. L earn To: Identify the regions of
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Working with SAP R 3 v4 x

Course Overview To fully exploit the functionality of R/3, business users need to be both confident and proficient in the use of all the main navigational features and system functionalities of SAP. This course is essential study for users of all R/3 modules, regardless of the organization's business activities. While confidence in the use of Windows applications is a prerequisite to using
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Oracle 11i10 Order to Cash Invoicing Overview

... to transaction setup.
Identify key concepts related to setting up AutoAccounting and payment terms.
Audience:
The target audience is Functional Implementers and Implementation Consultants for Oracle eBusiness Suite applications.
Deployment:
Self-Study
Accreditation
CEU credits: 0.40 CEUs
Language Options:
US English
Total Learning Time:
4 hours
Objectives:
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Oracle 11i10 Order to Cash Shipping Overview Setups

This course provides an overview of the shipping process in the Order to Cash lifecycle. Additionally, the course elaborates on the shipping setups including the shipping parameters, shipping rules, freight settings, shipping document sets, and regional settings.
Learn To:
Identify key concepts related to the shipping process.
Identify key concepts related to managing the shipping
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NetWare 5 Advanced Administration - Part 5

...Directory Services (NDS), NDS troubleshooting and repair, setting up remote access services, and other Novell services.
L earn To:
Maintain a consistent and stable Novell Directory Services (NDS) database.
Troubleshoot and repair a NDS database.
Set up remote access services provided by NetWare 5.
Identify the Novell networking services offered in conjunction with NetWare
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NetWare 5 Advanced Administration - Part 5

...Directory Services (NDS), NDS troubleshooting and repair, setting up remote access services, and other Novell services.
L earn To:
Maintain a consistent and stable Novell Directory Services (NDS) database.
Troubleshoot and repair a NDS database.
Set up remote access services provided by NetWare 5.
Identify the Novell networking services offered in conjunction with NetWare 5.
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Oracle Workflow 11i10 Configuring Oracle Workflow Components

...ils.
Learn To:
Identify the mandatory steps for setting up Oracle Workflow.
Identify options that enable you to set up global workflow preferences.
Identify key concepts related to setting up an Oracle Workflow directory service.
Identify features of service components.
Identify options that enable you to configure agent listeners.
Identify features of notification mailers.
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Exchange Server 5 5 Design Implementation - Part 4

Course Overview
This is the fourth course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments.
L earn To:
Identify the protocols used, the messages and security measures associated with Exchange Server and the Internet.
Install and
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Visual C 6 0 Designing Implementing Desktop Applications - Part 2

Course Overview This is the second course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. L earn To: Identify the definition, features of MFC key classes and the differences between SDK and MFC, static and dynamic and regular vs.
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Visual Basic 6 0 Designing Implementing Desktop Applications - Part 5

Course Overview This is the final course in a five part series that will provide students with the knowledge to write a Microsoft Visual Basic-based application that accesses data from a database. In this course, students will learn to use ActiveX Data Objects to access and manipulate data sources. This course also addresses advanced database issues, such as data integrity and referential
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Sales Management Building a Championship Sales Team

Sales Management: Building a Championship Sales Team teaches students how to ensure the effectiveness of a sales team. The program covers how to be a successful sales manager, how to select sales professionals, and how to build unity in a sales team. The program also focuses on how to interview successfully, how to build relationships and trust within a sales team, how to train sales professionals
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Sales Management Leading a Sales Team

In Sales Management: Leading a Sales Team, you will learn steps for choosing a territory strategy and what factors you need to consider when conducting territory reviews. You will also learn what forecasts sales managers usually develop, the four factors to define when referring to a forecast, and how forecasts are used. In addition, you will learn steps for conducting sales meetings and the best
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Consulting Skills The Consulting Process

Consulting Skills: The Consulting Process explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing
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Strategic Management Developing a Successful Process

Strategic Management: Developing a Successful Process offers the student an overview of the information required to identify the components that comprise an effective planning document and organize an appropriate strategic business plan. The student will learn the proper guidelines to get the plan accepted as well as the correct steps to implement, execute, and monitor the plan effectively.
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Managing Business Risk Developing a Risk Management Plan

Managing Business Risk: Developing a Risk Management Plan teaches learners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks. Learn To Identify the differences
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NetWare 5 Administration - Part 1

...ionalities of NetWare 5, Novell Directory Services (NDS), setting up a NetWare 5 workstation, user object access, licenses, and security. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560.
L earn To:
Identify the salient features and functionalities of NetWare 5.
Understand the role of Novell
more...
NetWare 5 Administration - Part 5

...vironment.
Identify the guidelines you should follow for setting up resources in a multicontext environment.
Match the rights needed with the tasks you must perform to grant a user access to NDS resoures.
Set up access to a folder in another container by using a directory map object.
Add a user to a print server by using NetWare Administrator.
Create a container login script to access the
more...
NetWare 5 Advanced Administration - Part 1

C ourse Overview
This is the first course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design, configure, and administer a complex NetWare 5 network. This course will cover upgrading to NetWare 5, the NetWare server, and the Server Console.
L earn To:
Identify the methods for upgrading to a NetWare 5
more...
Oracle 11i10 System Admin Workflow Applications Manager

...ues.
Learn To:
Identify the mandatory steps for setting up Oracle Workflow.
Identify options that enable you to set up global workflow preferences.
Identify key concepts related to setting up an Oracle Workflow directory service.
Identify features of Oracle Applications Manager (OAM).
Identify features of the Oracle Applications Manager (OAM) console.
Identify tasks to set
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Crystal Reports v10 Introduction to Report Design Part 3

This course is the last in a three-part series that focuses on the basics of reporting using Crystal Reports v10. This course covers various ways of manipulating report data. In Crystal Reports, various features such as formulas, parameter fields, charts, and report alerts can be used to make reports easy-to-understand, interactive, and visually appealing. This course also introduces the learner
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Oracle 11i10 Project Foundation Fundamentals Part 1

...cts. Additionally, the course will provide information on setting up set of books and defining organizations for Oracle Projects.
Learn To:
Identify key features of Oracle Project Foundation (PJF).
Identify features of Oracle Project Costing (PJC).
Identify features of Oracle Project Billing (PJB).
Identify features of an organization in Oracle Projects.
Identify the steps to
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Oracle 11i10 Project Foundation Fundamentals Part 5

...art 5 introduces the learner to the processes involved in setting up project templates and tasks in Oracle Projects. The course also introduces the concept of extending project functionality and project lifecycles.
Learn To:
Identify features of a project template.
Identify the steps to define a project template.
Identify the uses of different Quick Entry options on a project
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Oracle 11i10 Order to Cash Tax Accounting Period Closing

...of the Tax Accounting process. It describes the steps for setting up tax and tax profile options. It also covers defining tax codes, tax rates, and tax groups. In addition, the course elaborates on the period-closing process.
Learn To:
Identify key concepts related to tax in Oracle 11i10 Order to Cash.
Identify the steps for setting up tax.
Identify options for defining tax codes
more...
Oracle 11i10 Order to Cash Setting Up Processing Receipts

...setting up and applying receipts. The course also covers concepts related to handling chargebacks, adjustments, claims, balance segments, and non-manual receipts.
Learn To:
Identify key concepts related to the receipt setup process.
Identify options for defining Receivables activities.
Identify options for defining a bank.
Identify key concepts related to creating receipts.
more...
Windows 2000 Dir Services Infrastructure--Part 5 Remote Installation

Course Overview This course will provide the knowledge and skills necessary for experienced support professionals to use Remote Installation Services to deploy Windows 2000, and how to configure RIS security. L earn To: Identify the benefits of configuration management. Identify the method used to deploy Windows 2000 Professional by means of RIS. Identify the guidelines for
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Advanced Six Sigma The Define Phase of DMAIC

Six Sigma is a focused, concerted effort to achieve a zero-defect quality level. Using Six Sigma, you can measure how many defects you have in a process, and systematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma, you will use the concepts of Six Sigma and apply them to an organization. You will identify problems,
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SAP R 3 3 0

Course Overview
To fully exploit the functionality of R/3 3.0, business users need to be both confident and proficient in the use of all the main navigational and systems functionality of SAP. This course is essential study for users of all R/3 modules, regardless of the organization's business/industry classification.
L earn To:
Use R/3 to control the system, display information
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SAP R 3 Working with v3 0

Course Overview
To fully exploit the functionality of R/3 3.0, business users need to be both confident and proficient in the use of all the main navigational features and systems functionality of SAP. This course is essential study for users of all R/3 modules, regardless of the organization a a s business activities. While confidence in the use of Windows applications is a prerequisite to
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Word 2000 Expert User

Course Overview This course provides participants the knowledge to use the advanced features of Microsoft Word 2000. At the completion of this course, students will learn to perform advanced text editing and handling operations; manage documents within a workgroup environment; and insert table of contents, cross-references and bookmarks in a document. L earn To: Perform advanced text
more...
SQL Server 7 0 System Administration - Part 5

...cation.
Identify and apply techniques for planning and setting up SQL Server 7.0 replication.
Identify the procedures for replication maintenance.
C ontent Emphasis
Skills-Based
A udience
This course is designed for IT professionals responsible for installing, configuring, administering and troubleshooting Microsoft SQL Server 7.0. Participants should have completed the
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SQL Server 7 0 System Administration - Part 1

Course Overview
This is the first course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0.
L earn To:
Identify the main components of the SQL Server.
Understand the properties of SQL Server Architecture, including the underlying technical details.
Understand the components of SQL
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SQL Server 7 0 System Administration - Part 2

Course Overview
This is the second course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0.
L earn To:
Work with Microsoft SQL Server is and Work with Microsoft SQL Server 7.0, its architecture, security, and database structure.
Understand the basics of SQL Server databases and how to
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SQL Server 7 0 - Implementing a Database - Part 4

Course Overview This is the fourth course in a five part series that will provide students with the knowledge to to implement a database solution with Microsoft SQL Server 7.0. L earn To: Generate summary value and summary data as well as generate control break reports using aggregate functions. Define transactions and set transaction isolation levels. Identify the purpose and
more...
NetWare 5 Administration - Part 1

...ionalities of NetWare 5, Novell Directory Services (NDS), setting up a NetWare 5 workstation, user object access, licenses, and security. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560.
L earn To:
Identify the salient features and functionalities of NetWare 5.
Understand the role of Novell
more...
NetWare 5 Administration - Part 5

...vironment.
Identify the guidelines you should follow for setting up resources in a multicontext environment.
Match the rights needed with the tasks you must perform to grant a user access to NDS resoures.
Set up access to a folder in another container by using a directory map object.
Add a user to a print server by using NetWare Administrator.
Create a container login script to access the
more...
NetWare 5 Advanced Administration - Part 1

Course Overview
This is the first course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design, configure, and administer a complex NetWare 5 network. This course will cover upgrading to NetWare 5, the NetWare server, and the Server Console.
L earn To:
Identify the methods for upgrading to a NetWare 5
more...
Lotus Notes 6 Moving to IBM Lotus Notes 6

...t of their mail environment, including such procedures as setting up a filing system for incoming messages, customizing outgoing messages, and managing the Address book. They are also given instruction in creating, receiving and managing messages, and working with the Calendar - for example, tracking meetings - and the To Do list. The course then offers a unit on the management of databases,
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Oracle 11i10 Project Foundation Fundamentals Part 3

Oracle 11i10 Project Foundation Fundamentals: Part 3 introduces the learner to the processes involved in defining resources and roles in Oracle Projects. Additionally, the course covers features of setting the project and organization security.
Learn To:
Identify features of components used to define resources in Oracle Projects.
Identify the steps to define jobs.
Identify the steps
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Oracle 11i10 Order to Cash Order Creation Setup

..., this course covers the essential and optional steps for setting up a sales order.
Learn To:
Identify key issues in working with a Blanket Sales Agreement (BSA).
Create a Blanket Sales Agreement (BSA).
Identify features of internal requisitions.
Audience:
The target audience is Functional Implementers and Implementation Consultants for Oracle eBusiness Suite applications.
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Oracle e-Business 11i System Admin Fundamentals 2

...ns of the Sign-On Audit reports.
Sequence the steps for setting up the AuditTrail feature.
Audience:
Functional implementers and technical consultants, including: Oracle Applications Implementation team member System analyst and administrators Application Developer Tech support professionals This course is not designed for the end-user who will ultimately use the Oracle 11i applications.
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NetWare Service and Support Upgrade - Part 2

Course Overview
This course is the second in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course will cover installing, configuring, and troubleshooting various types of networks and network storage devices.
L earn
more...
NetWare Service and Support Upgrade - Part 3

Course Overview
This course is the third in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers NetWare installation and troubleshooting a Novell Client.
L earn To:
Identify the six levels of the
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Oracle 11i 2 6 Implement Workflow Fundamentals Part 4

...ing Global Workflow Preferences.
Identify the issues in setting up a directory service.
Identify uses of the Workflow Definition Loader program.
Identify features of the Workflow XML Loader program.
Identify features of the Ping utility.
Audience:
The target audience is Functional and Technical Consultants, and end users who have knowledge of Oracle 9i; SQL and Programs within
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Windows 2000 Network--Designing Security Part 2 Sec Local Network

... a specified situation. Sequence the steps performed for setting up a Macintosh client connection with a Windows 2000 server. Install File Server for Macintosh by using Windows 2000 Server. Configure File Server for Macintosh by using Windows 2000 Server. Create a Macintosh-accessible volume by using Windows 2000 Server. Set a password for a Macintosh-accessible volume by using Windows
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Windows 2000 Administration--Part 1 User Accounts

... basics of Windows 2000 Network Administration and to the setting up and administering of User Accounts in Windows 2000. L earn To: Identify the key features of Windows 2000 Network Administration. Set up User Accounts. Administer User Accounts. C ontent Emphasis Skills-Based A udience This course is designed for IT Professionals who are responsible for
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Windows 2000 Administration--Part 1 User Accounts

... basics of Windows 2000 Network Administration and to the setting up and administering of User Accounts in Windows 2000. L earn To: Identify the key features of Windows 2000 Network Administration. Set up User Accounts. Administer User Accounts. C ontent Emphasis Skills-Based A udience This course is designed for IT Professionals who are responsible for
more...
Oracle 11i10 Order to Cash Customer Credit Management Setup

...er accounts. The course also covers the tasks involved in setting up credit management, reviewing credits, and managing credit reviews.
Learn To:
Identify features of the party model.
Identify tasks involved in managing parties.
Identify features of profile classes.
Identify tasks involved in setting up Credit Management.
Identify tasks involved in reviewing credits.
more...
Oracle 11i10 Order to Cash Curriculum

The Oracle 11i10 Order to Cash Curriculum includes the following courses:
Oracle 11i10 Order to Cash: Lifecycle & Key Components
Oracle 11i10 Order to Cash: Customer & Credit Management Setup
Oracle 11i10 Order to Cash: Order Entry Overview
Oracle 11i10 Order to Cash: Order Creation & Setup
Oracle 11i10 Order to Cash: Manage Order Updates & Order Inquiry
Oracle 11i10 Order to Cash: Basic
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Project 2000 Proficient User

Course Overview This second course in the two-part series will add to the skills and knowledge gained in the first course. In this course, students will gain proficiency with Project Central, be able to customize a Project plan and use advanced functions. L earn To: Perform advanced functions to manage a project. Manage multiple projects, tasks, and resources. Create and applying a
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Oracle Database 10g New Features for Administrators Part 3

Oracle Database 10g is the first database designed for enterprise grid computing. It is the most flexible and cost-effective way to manage enterprise information. This course covers new features of Resource Manager, job Scheduler, tablespace monitoring, shrinking segments, and partitioning enhancements.
Learn To:
Identify features of Resource Manager in Oracle Database 10g.
Identify
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Oracle 11i Procure to Pay Part 5

...closing a Payables period.
Identify tasks performed for setting up Oracle Inventory.
Identify tasks performed when setting up Oracle Purchasing.
Identify tasks performed for setting up Oracle Financials.
Audience:
This course is targeted at Functional Implementers.
Deployment:
e-Learning/Self-Study
Language Options:
US English
Total Learning Time:
4 hours
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Red Hat Linux Part 2 Advanced Topics for Users

Course Overview The second course in this Linux Essentials series provides more detailed information about working within the Linux shell environment. This includes customizing the Shell environment and shell functionality. It also covers standard input, output, and file compression. The course examines data backup processes and procedures. The learner will also learn how to control processes
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IBM AIX--Part 1 Basic Administration

...iew In this course, you will learn about installing and setting up an IBM/AIX system. You will learn about system administration. Finally, you will learn about methods for optimizing the system. L earn To: Identify the features of AIX and RS/6000. Identify the functions of the AIX system administrator. Identify the hardware requirements for the installation of AIX 4.3.
more...
Balanced Scorecard Implementing

In Balanced Scorecard: Implementing the Balanced Scorecard, you will learn the importance of using a balanced scorecard as a tool to measure corporate performance relative to your company's strategies. You will also identify the four perspectives of a balanced scorecard, understand how to apply the steps to build a balanced scorecard for your organization, and learn how to construct a strategy map
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Time Management Developing a Plan

Time Management: Developing a Plan helps students understand time management by helping them determine how they currently spend time, offering ways for them to spend time more efficiently. The program covers how to evaluate the use of time, how to identify goals and set priorities, and how to develop an overall time management plan. The program focuses on the Pareto principle and how it affects
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Career Development Developing a Career Strategy

Career Development: Developing a Career Strategy offers the student an overview of how to define career aspirations, develop career goals, and create effective career strategies. The program covers in detail how to identify personal preferences, develop skills to help career advancement, and explore career options. It also describes the stages of career development and explains guidelines for
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Advanced Project Management Series

The Advanced Project Management Series includes the following courses: Advanced Project Management: Building Productive Stakeholder Relationships Advanced Project Management: Project Estimating Techniques Advanced Project Management: Managing Accelerated Projects Advanced Project Management: Setting Up a Project Office Advanced Project Management: Portfolio Management Advanced Project
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Cross-Functional Team Series

The Cross-Functional Teams Series includes the following courses: Cross-Functional Teams: Goal Setting in a Cross-Functional Team Cross-Functional Teams: Selecting Cross-Functional Team Members Cross-Functional Teams: Cross-Functional Team Development To review individual course descriptions, please return to the previous page and select the desired title(s).
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Goal Setting Series

The Goal Setting Series includes the following courses: Goal Setting: Reaching Individual Goals Goal Setting: Goal Setting Tools for Managers Goal Setting: Organizational Goal Setting To review individual course descriptions, please return to the previous page and select the desired title(s).
more...
Succession Planning Series

The Succession Planning Series includes the following courses: Succession Planning: Elements and Approaches Succession Planning: Setting Up a Succession Planning Program Succession Planning: Successors, Plan Evaluation & Planning Tools To review individual course descriptions, please return to the previous page and select the desired title(s).
more...
SAP R 3 v4 6 Cost Center Accountant

...R/3 System: - Integration. - Cost Accounting Structure. - Setting up the CCA role. o Master Data: - Cost Elements. - Cost Centers. - Activity Types. - Statistical Key Figures. Unit 3: Role-Based Cost Center Accounting 1.5 - 2 hours o Actual Postings: - Transaction Based Repostings. - Activity Allocations. - Statistical Key Figures. o Period Based Allocations: - Distribution Cycles. -
more...
MS Win XP Install Admin Part 4 Remote Mobile Computing

This is the fourth course in a five part series in the Microsoft Windows XP Installation and Administration curriculum. It covers how to configure inbound and outbound connections and authentication protocols for Microsoft Windows XP Professional. It discusses how to configure and use Remote Desktop. Topics teaching how to configure and support Microsoft Windows XP Professional for mobile
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Windows 2000 Network Mgt Part 5 Group Policy

This is the last course in a five part series that covers implementing group policy, group policy and desktop management, and managing network security. Group Policy Object (GPO) operation, Group Inheritance, instruction about software deployment by using Group Policy, troubleshooting Group Policy problems, server monitoring methods, detecting security breaches, and auditing are also covered.
more...
Commerce Server 2000 Design Impl Part 3 Pipelines

This is the third course in a five part series that focuses on pipelines and their use in running ad campaigns. It covers how to define and run a pipeline in Microsoft Commerce Server 2000, and how to create custom components - Scriptor and Compiled - that can be added to a pipeline. The course also covers the code used to implement campaigns built and designed by Commerce Server 2000. Learn To:
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CompTIA Server 2005 Storage Arrays Install Planning

...n planning covers various pre-installation activities and setting up of the environment.
Learn To:
Identify the features of the Fiber Channel (FC) technology.
Identify key aspects of Fiber Channel (FC) hardware, cabling, and topologies.
Identify the various methods to manage hard disk failures in a Redundant Array of Independent Disks (RAID) array.
Identify the key aspects of
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SAP R 3 4 6 CO Cost Center Acct Settings for Periodical Proc

...ants. o Periodic Allocations. o Periodic Allocations: Setting up Cycles. o Periodic Allocations: Cost Element Percentage. Method. Audience The following audiences are targeted: All personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center
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Internet Explorer 6 User Fundamentals

...ge by using the Image toolbar. o Sequence the steps for setting up an e-mail account in Microsoft Outlook Express 6. o Send an e-mail message. o Reply to an e-mail message. Audience The intended audience for this course does not require a high level of computer skill, but learners will probably have had some prior experience with Microsoft Office software and the Windows operating
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Wireless Networking for Small Business

...d configurations. It provides guidelines (?) on planning, setting up and securing a wireless network for a small business. Learn To Identify benefits of wireless technology for small business. Identify features and functions of wireless technology types. Identify features of wireless network components for
more...
Illustrator 10 Part 1

... To identify considerations for setting up an artwork. Audience Basic end user who wishes to use Illustrator 10 to generate and work with images with a broad range of tools. Some understanding of graphics would be an advantage. Deployment Options e-Learning Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1:
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Home Networking With Windows XP

...all business users who are new to Windows XP. Interest in setting up home network and/or in new features of Windows XP. Deployment Options e-Learning Language Options US English Total Learning Time 1 hour Objectives Unit 1: Home Networking with Windows XP (1 hour) Identify benefits of home networking. Identify types of
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Money 2003 - Manage Your Finances

...p Assistant. Identify options for setting up a new account. Identify features and functions of Money 2003 Standard categories. Enter a transaction to pay a recurring bill. Enter a transaction to transfer funds between accounts. Identify New Paycheck Wizard options.
more...
Lotus Domino 6 for Release 5 Administrators Part 1

...ation enhancements. o To identify the steps involved in setting up a remote Domino 6 server. o To identify features of the server-based Certificate Authority (CA). o To register a second-level organizational unit (OU). o To identify steps for migrating a second-level organizational unit (OU) certifier to the Certificate Authority (CA) process. o To identify features of Domino 6
more...
Lotus Domino Designer 6 for Release 5 Developers Part 2

IBM Lotus Domino Designer 6 New Features Part 2 focuses on how developers can enhance their presentations through an understanding of how Domino Designer 6 language enhancements operate. This course also teaches the new features of cascading style sheets, using third party tools, using layers, agents, and reusable code. Learn To: o To identify features of the Add Tool dialog box. o To
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Security Part 3 Infrastructure Security

In this course, the learner is introduced to infrastructure security considerations. Security considerations for technologies including firewalls, servers, and mobile devices are covered. The learner is stepped through security issues surrounding cable and removable media. Security topologies including DMZs, and VLANs are also taught. Finally, participants learn about security baseline issues
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Emotional Intelligence Applying Emotional Intell in the Workplace

Emotional Intelligence: Applying Emotional Intelligence in the Workplace gives the student an overview of the use of Emotional Intelligence from a leadership perspective and provides a process for applying Emotional Intelligence in everyday interactions with team members and employees. The program covers how the process can be applied in various situations, including motivating, resolving
more...
Communicating w Difficult People Handling Difficult Co-Workers

Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the
more...
Excellence in Service Establishing Service Standards

In Excellence in Service: Establishing Service Standards, you will learn how to identify customer expectations by evaluating the criteria customers use to assess the quality of your company's service. You will learn how to set, develop, and implement service standards. You will also understand the importance of surveying customers and incorporating their feedback into service standards. Finally,
more...
Exit Interviewing Skills Preparing for an Exit Interview

...a type of interview that fits Icon's objective. Unit 2: Setting up an Exit Interview (0.5 - 1 hour) Identify the three factors you should consider before conducting exit interviews. Identify the three areas of information collected through exit interviews. Explain what information should be collected during an exit
more...
Leadership Development Goal Setting

In Leadership Development: Goal Setting, you will develop an understanding of how to set specific and measurable goals. Using your goal setting skills, you will have the opportunity to help employees manage goal achievement, set goals to meet deadlines, and identify strategic goals for the future. Learn To Successfully define a target to be reached.
more...
Leading the Way Learning to Lead

In "Leading the Way: Learning to Lead," you will learn what it means to be a leader, how to relate to your followers, and how different situations can affect leadership. You will learn the traits and abilities that make individuals effective leaders, as well as leadership pitfalls to avoid. In addition, you will learn interpersonal skills that can help you motivate and empower your followers. You
more...
Managerial Leadership Creating a Vision

Managerial Leadership: Creating a Vision provides students an overview of organizational leadership and its role in guiding the organization toward vision fulfillment. The program highlights questions to ask when defining an organization's vision, basic steps to complete when drafting a vision statement, and guidelines for communicating the vision. In addition, this program provides steps for
more...
Succession Planning Setting Up a Succession Planning Program

...Setting Up a Succession Planning Program focuses on putting your Succession Plan on paper and into action. It begins with guidelines on writing a mission statement, policy and procedures, identifying target groups and other issues such as legal considerations. It then provides comprehensive guidelines on all aspects of rolling out your plan, how to communicate and provide training in it. The
more...
Goal Setting Reaching Individual Goals

In ''Goal Setting: Reaching Individual Goals,'' you will learn about personal behaviors that relate to and affect goal setting. You will also learn the characteristics of effective goals, the individual goal-setting process, and guidelines for maximizing your achievement potential. Learn To Identify the benefits of setting goals.
more...
Goal Setting Goal Setting Tools for Managers

In ''Goal Setting: Goal Setting Tools for Managers,'' you will learn how to guide employees and mentees through the goal-setting process. You will learn how to foster an enthusiastic and supportive environment for goal setting as well as how to motivate individuals to continually set new and challenging goals. Learn To Identify the criteria for meaningful
more...
Goal Setting Organizational Goal Setting

In ''Goal Setting: Organizational Goal Setting,'' you will learn how to set goals with teams. You will also learn how to set goals for an organization through the use of organizational objectives, statements of values, and vision and mission statements. In addition, you will learn how to implement strategic goals in your workplace. Learn To Help a team develop and
more...
Employee Performance Providing Feedback

Employee Performance: Providing Feedback helps managers and employees develop the skills needed to give constructive feedback-both praise and criticism-to subordinates or peers. They learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient. Learn To Use proven processes for giving
more...
Essentials of Management Negotiating Skills

In "Essentials of Management: Negotiation Skills" you will learn about the basic types of negotiations and the skills required to use them. You will also learn how to prepare effectively for negotiation by setting your goals and limits and applying logic. Because negotiation is essentially about communication, you learn about the value of mutual benefit and positional negotiation and other
more...
Conducting Meetings The Meeting Process

Conducting Meetings: The Meeting Process provides participants with a framework for planning, participating in, and concluding meetings successfully. They learn techniques for establishing the purpose and agenda of a meeting and facilitating participants' progress toward the meeting goals. Learn To Define and communicate the purpose, objective, setting, and agenda
more...
Change Management Managing Change

Change Management: Managing Change will help you develop the skills to proactively address change and meet the challenges of transition in the workplace. You will practice your skills as you work with various employees to overcome the problems encountered when making changes in your organization. Learn To Identify the different levels of change.
more...
Facilitation Facilitating Challenging Situations

In Facilitation: Facilitating Challenging Situations, participants will learn how to handle several challenging situations that they may encounter while facilitating. Specifically, they will learn how to handle difficult team members, the best way to confront team resistance, and the most effective way to resolve conflicts among team members. Learn To
more...
Managing the Expert Understanding Experts

Managing the Expert: Understanding Experts explains recruiting and retaining highly skilled professionals, developing their careers, and coaching the expert for success. It identifies the processes for overcoming burnout, setting career goals, and leading performance evaluation meetings with experts. Learn To Assess an expert's skills.
more...
PowerPoint 2003 Proficient User

This course builds on the knowledge acquired in the first course of this two-part series, Microsoft PowerPoint 2003 Fundamentals. In this course, the learner is guided through the steps for enhancing slide elements. How to add design templates and how to customize Slide Master are covered. Participants learn about hyperlinks, importing objects, and working with charts and graphs. This course
more...
Access 2003 Proficient User

... Identify options in the Page Setup dialog box for setting up a report. Identify options on the Print Preview toolbar for previewing a report. Identify options in the Print dialog box for printing a report. Match report control properties with their functions. Identify options for summarizing
more...
Advanced Project Mgmt Setting Up a Project Office

...Setting Up a Project Office, you will learn terms associated with a a a project office a a a a and the different functions a project office can fulfill. You will also learn how an organization can determine the need for, plan, and implement a project office. Learn To Match the terms project, program, and portfolio with their descriptions.
more...
Team Management High Performance Teams

In Team Management: High Performance Teams, you will learn the concepts behind effective team leadership. Your goal is to adjust your leadership abilities to meet the needs of a diverse collection of individuals as you lead them through a team project. If you are a strong team leader, you will successfully release your company's product before the competition and save your company. Learn To
more...
Team Leadership Conducting Productive Team Meetings

Team Leadership: Conducting Productive Team Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings. Learn To
more...
Team Leadership Promoting Your Team s Effectiveness

Team Leadership: Promoting Your Team's Effectiveness offers the student an overview of how to set goals, prevent team ineffectiveness, and measure individual and team performance. The program covers in detail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity. Learn To
more...
Team Conflict Resolving Team Conflict

Team Conflict: Resolving Team Conflict offers the student information for identifying, clarifying, and addressing team conflict. The program covers conflict resolution styles, identifies types of team conflict, and gives guidelines for resolving team conflict. Learn To Identify the effects of team conflict. Identify how
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Team Conflict Working in Diversified Teams

Team Conflict: Working in Diversified Teams offers the student information for understanding diversity, being part of a diverse team, and resolving conflict in a diverse team. The program covers factors that contribute to team diversity, guidelines for effective communication, and approaches for achieving goals in a diverse team. Learn To Apply guidelines for
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Team Conflict Overcoming Conflict with Communication

Team Conflict: Overcoming Conflict with Communication offers the student information for understanding and using communication to resolve conflict in a diverse team. The program covers the communication process, explains strategies for managing conflict, and lists guidelines for effective communication during team conflict. Learn To List in order the
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Virtual Teams The Fundamentals

In Virtual Teams: The Fundamentals, participants will learn the opportunities and challenges associated with participating in a virtual team. In addition, participants will learn the advantages and disadvantages of working in an alternative office, the technologies used to communicate and make decisions in a virtual setting, and the obstacles virtual teams must overcome for success. Learn To
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Virtual Teams Communicating Effectively

In Virtual Teams: Communicating Effectively in Virtual Teams, participants will learn the importance of communication among virtual team members and how to communicate effectively in a virtual team setting. Participants will also learn how to overcome barriers to virtual team communication, as well as what technological innovations facilitate communication among virtual team members. Learn To
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Virtual Teams Participating in Virtual Meetings

In Virtual Teams: Participating in Virtual Meetings, participants will learn the four types of virtual team meetings and what to include in the agenda for a virtual team-orientation session. In addition, participants will learn factors that influence a virtual meeting's effectiveness and four methods virtual teams use to make decisions. Learn To Use team-building
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Project Teams Applying Team Building Techniques

Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings. Learn To Identify guidelines for expressing yourself clearly.
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Project Teams Building a Project Team

Project Teams: Building a Project Team offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change. Learn To Identify the levels of need being met according to Maslow's
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Cross-Functional Teams Goal Setting in a Cross-Functional Team

Cross-Functional Teams: Goal Setting in a Cross-Functional Team covers the elements and structure of cross-functional teams and how cross-functional teams can set goals. The program also covers the characteristics of cross-functional teams, how they are formed and managed, and the causes for success or failure. In addition, the program touches on how steering committees and sponsors support
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IIS 4 0 Creating Configuring a Web Server - Part 4

This is the final course in a four part series that will provide students with the knowledge to support the various features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Identify the features of Microsoft Index
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Oracle e-Business 11i System Admin Fundamentals 3

This is the third course of five that teaches 11i System Administrators the concepts and fundamentals of their role. This course focuses on the management of printers and various DBA miscellaneous duties such as application-related duties, incorporating custom Help files, and managing folders and document sequences.
Learn To:
Identify fundamental features of printers in an Oracle
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Oracle 11i General Ledger Fundamentals Part 2

...rator (ADI) Wizard.
Import a JE.
Identify options for setting up JEs.
Audience:
This course is targeted at Functional Implementers.
Deployment:
e-Learning/Self-Study
Language Options:
US English
Total Learning Time:
3.25 hours
Objectives:
Unit 1: Journals and Budgets (3.25 hours)
Import a JE.
Identify options for setting up JEs.
Identify the
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Lotus Notes 6 Moving to IBM Lotus Notes 6

...t of their mail environment, including such procedures as setting up a filing system for incoming messages, customizing outgoing messages, and managing the Address book. They are also given instruction in creating, receiving and managing messages, and working with the Calendar - for example, tracking meetings - and the To Do list. The course then offers a unit on the management of databases,
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Lotus Domino R5 Migrating From R4 x

...server and the Notes R5 client; and setup notes client by setting up users and groups. L earn To: Identify the server and client licenses in Domino R5, and new and enhanced features of Domino R5. Identify the activities involved in upgrading to Lotus Domino R5 and perform the upgrade to the Domino R5 server and the Notes R5 client. Setup notes client by setting up users and
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Lotus Domino R5 Configuring Optimizing the Environment

...nvironment, monitoring mails, tracking mail messages, and setting up Web server tasks. Implement the advanced features of Lotus Domino R5 by configuring SSL, S/MIME, and mail in a Domino cluster. C ontent Emphasis Skills-Based A udience This course series is for system administrators, network support professionals, and IT managers responsible for migrating and installation of
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Operations Management Fundamentals of Operations Management

Operations Management: Fundamentals of Operations Management offers the student an overview of the components of operations management. The program defines each of the components and introduces the student to the concepts of quality and project management. In addition, the program offers examples of how changing operations affects a company a a s operation processes. Learn To
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Leadership Development Series

The Leadership Development Series includes the following courses: Leadership Development: Delegation Leadership Development: Goal Setting Leadership Development: Leading the Way Leadership Development: Motivation Leadership Development: Learning to Lead To review individual course descriptions, please return to the previous page and select the desired title(s).
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SAP R 3 CO Cost Center Acct Settings for Periodical Processing

... o Handle Periodic Allocations. o Periodic Allocations: Setting up Cycles. o Periodic Allocations: Cost Element Percentage Method. Audience The following audiences are targeted: All personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting
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Dir Database Int Using DirXML Part 3 Netscape Dir Server eDirectory

...s the learner to Netscape Directory Server. It covers the setting up of and the working of the preconfigured Netscape/LDAP driver. Finally, it covers the concepts and customization of the eDirectory-to-eDirectory driver. Learn To: o Identify the features of a Netscape Directory tree. o Match Netscape Directory Server components with their functions. o Identify the classes in the schema
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E-Business part 5 Understanding the Applications

...ues. a Identify the factors to be considered when setting up an online shop. a Identify factors involved in processing orders for an e-Business. a Identify the factors involved in administrating an online shop. a Identify the characteristics of Enterprise Resource Planning (ERP). a Identify the benefits of Enterprise Resource Planning (ERP) for
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Executive Level Leadership Change The Executive Leader

Executive Level Leadership: Change and the Executive Leader addresses the change process, ways to identify resistance to change, and how to overcome that resistance. In addition, this program covers trust-building methods, power-sharing techniques, and how to keep employees informed during the change process. This program also covers pitfalls to avoid during the change process. Learn To
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Mentoring Using a Mentor to Your Advantage

Mentoring: Using a Mentor to Your Advantage offers the student guidance for becoming an effective mentee, building a strong mentoring relationship, and maximizing the benefits of mentoring. The program covers the mentee's job, possible learning styles, how to set effective goals, and how to become an effective learner. It also covers steps for choosing a mentor and the guidelines for developing
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Quicken 2005 Deluxe Managing Your Personal Finances

....
Learn about options to create a budget.
Learn about setting up a loan by using EasyStep Loan Setup.
Learn about tracking investments.
Learn about planning for your children's education by using the College Planner.
Learn about planning for your retirement by using the Retirement Planner.
Learn about data protection in Quicken.
Learn about backing up data to an external location.
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QuickBooks Pro 2005 Setting Up

...Setting Up teaches how to set up QuickBooks on a small business or home office computer and how to perform basic accounting functions using QuickBooks. It describes the QuickBooks interface elements, covers the procedure to set up a new company, and details the tasks that you need to perform when working with the Chart of Accounts.
Learn To:
Learn about features of QuickBooks 2005.
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QuickBooks Pro 2005 Basic Accounting

...about entering the closing date for a file.
Learn about setting up user permissions and passwords.
Audience:
The course is primarily targeted to address the needs of home office computer users looking to use their PC as a productivity tool. The audience will be primarily interested in using the software for business purposes; but will normally do so in a small business or home office
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Netscape Communicator 4 6 User Fundamentals

This course prepares the learner to locate, obtain and exchange information using Netscape Navigator.
Learn To:
Explore the Internet Environment.
Identify Netscape Navigator Characteristics.
Identify Navigator Advanced Features.
Identify Netscape Messenger.
Audience:
This course is intended for Novices in terms of the Internet's features and capabilities, but need to learn to
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MS Project Server 2003 Introduction Part 2

...al Learning Time:
3 hours
Objectives:
Unit 1: Setting Up Project System Servers
Configure SQL Server authentication for Microsoft Office Project Server 2003.
Identify features of SQL Server 2000 Analysis Services.
Sequence the steps to manually create a Microsoft Office Project Server 2003 database.
Sequence the steps to install Microsoft Windows SharePoint Services (WSS)
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Windows Server 2003 Planning Active Directory Part 1

This is the first course in a three-part series of the Microsoft Windows Server 2003 Management curriculum that prepares participants for the Microsoft MCSE Exam 70-294: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. This course introduces the Active Directory directory service infrastructure, forest and domain structure, and the concepts
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Windows Server 2003 Planning Active Directory Part 1

This is the first course in a three-part series of the Microsoft Windows Server 2003 Management curriculum that prepares participants for the Microsoft MCSE Exam 70-294: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. This course introduces the Active Directory directory service infrastructure, forest and domain structure, and the concepts
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Implementing Managing MS Exchange Server 2003 Installing

This series provides students with the knowledge and skills needed to update and support a reliable, secure messaging infrastructure used for creating, storing, and sharing information by using Microsoft Exchange Server 2003 in a medium-sized to large-sized organization.
Learn To:
Identify advantages of using Microsoft Exchange Server 2003.
Identify features of Microsoft Exchange
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Oracle Application Server 10g Administration II Part 3

This course introduces the various Business Intelligence components such as Discoverer, Reports, Forms, and XML applications. The users learn about configuring and managing OracleAS Discoverer, OracleAS Reports Services, OracleAS Forms, and XML applications. They also learn how to deploy and manage OracleAS Web Services.
Learn To:
Match the components of Oracle Application Server
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Advanced Six Sigma Leading Six Sigma Deployment

... deployment is short.
Identify actions to take prior to setting up Six Sigma training.
Identify issues that are often overlooked during deployment planning.
Unit 3: Designing Six Sigma Deployment Metrics
Identify the guidelines for selecting deployment metrics.
Identify the guidelines for selecting project metrics.
Identify metrics that can help gauge Six Sigma deployment
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Advanced Six Sigma Your Role as a Green Belt

In Advanced Six Sigma: Your Role as a Green Belt, you will learn how the role of a Green Belt fits into the context of a Six Sigma initiative, including the specific relationships you will maintain with persons in other key Six Sigma roles. You will also learn what overall expectations your organization will have of you as a Green Belt, both as a Green Belt leading your own team or supporting a
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From Gucons
SAP ABAP Training in Hyderabad

...ABAP language,
how to find help on command us, and the setting up of messages and their use.
* Retrieving Data from SAP Tables
Here the student begins to understand how to retrieve data from database tables and some performance considerations.
There will also be some consideration given to what a logical database is.
* Version Management
In this section the student is exposed
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From Leadership Management Institute
LMI Webinar Series
Today more than ever we need to perform smarter, faster and more focused. Discover how to tap into 10% more of your potential and create 400% return on effort. This special webinar will explore the techniques that LMI has used for over 40 years that you can put into practice to get immediate results.
Learn the LMI value
Uncover your productivity challenges
Identify ways to become more
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From Serebra Learning Corporation
Implementing an Organization-wide Mentoring Program
Would a mentoring program give your employees the extra edge they need to succeed? In this course, you'll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You'll examine the program coordinator's role and the guidelines that should be in place before the program begins. You'll learn about selecting and matching mentors and proteges and motivating
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Relational Database Design and Administration
This course covers the design methodologies and techniques utilized when building an application based on a Relational Database Management System (RDBMS), using Structured Query Language (SQL). The course is based on RDBMS technology and will identify and explain the details and implementation. Designed for individuals in the design and administration of relational databases.
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Launching Successful On-site and Virtual Teams
...mless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team members. Next, you will gain the knowledge and skills for setting goals and establishing ground rules. Finally, you will learn approaches for building a cohesive team culture through
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Preparing for the Executive-level Sale Simulation
You are a regional account representative with DME Corporation, a national direct mail service provider. Your company has recently made a large investment toward the goal of becoming a "one-stop" shop with its new Fulfillment Division. You are charged with selling the new fulfillment service to your existing client base, as well as prospecting for new accounts. As you begin preparing to sell the
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Call Center Customer Service
Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting.
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Managing Delivery
Delivering to clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what
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Creating Effective Contracts
When you hear the word "contract", you may think of a written, legal document. However, when it comes to consulting relationships, contracts are more about setting expectations and involving the right people instead of setting legal parameters. In this course, you'll examine how to approach contracting, the considerations that are most important, and how you should approach the contracting
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Project IT Management Simulation - The Early Stages
American Auto is a large automobile company that designs, manufactures, and markets cars and trucks worldwide. With its one price and no-haggle sales approach, the company has been very successful and continues to increase its customer base. To further simplify the buying process, American Auto has recently embraced the idea of upgrading its web site's virtual showroom to allow for online
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Project IT Management Simulation - Design to Rollout
American Auto is a large automobile company that designs, manufactures, and markets cars and trucks worldwide. With its one price and no-haggle sales approach, the company has been very successful and enjoys a continuous increase in its customer base. To further simplify the buying process, American Auto has recently embraced the idea of upgrading its web site's virtual showroom to allow for
more...
The Role of Critical Thinking in Organizations
In the organizational arena, applied critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay
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Goals and Goal Setting
Most achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet
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Business Professionalism Simulation
Everyday business activities require a determined effort to fulfill. Schedules must be kept; deadlines must be met. To ensure productivity remains on target, business professionals must possess refined skills in setting priorities, managing daily tasks, and maintaining personal accountability. The Business Professionalism Simulation is designed to enable participants to develop the skills
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Effective Listening Skills Simulation
Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great skill, awareness and practice. In the course of this simulation, you will attend a day-long seminar, studying the topic of Effective Listening Skills through various exercises, lectures, quizzes and small-group activities. The day's events will be guided by an
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Optimizing Email at Work
In today's business world, e-mail is used to do everything from processing orders to supplying information. Because of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in
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Remote Manager Practices - Motivating Employees
In this course, you will learn the importance of setting effective goals for telecommuting employees. Additionally, you will learn how to use motivational techniques to keep telecommuting employees engaged, interested, and productive. The target audience for this course is new and experienced managers that are managing a telecommuting employee for the first time.
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Talent Management Selecting Talent
This course will provide an overview of the talent management process, focusing on the three areas of attracting, developing, and retaining talented people in an organization. The course deals with the issue of talent management from the company?s, as well as the employee?s perspective. This course will emphasize on developing the individuals within a company. HR professionals and managers within
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Attracting Motivating and Retaining Technical Professionals
If you're having problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining
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Communication Skills for Successful Management
Effective communication is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal
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Process Management Skills
Efficiency, in software terms, can be the difference between ineffective, poorly designed software, and elegant, intuitive software. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price. Likewise, efficiency is critical to the effectiveness of a manager and to the
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Leadership Development for Technical Professionals
Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex. For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as
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Achieving Success with the help of a Mentor
Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success with the Help of a Mentor," you'll learn how a mentor can help you guide
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e-Mentoring
Rapid changes in the way organizations look and do business have generated a new business tool: e-Mentoring. Here's an opportunity to examine the challenges and advantages of e-Mentoring and explore how to adapt communication skills to electronic media. Learn how to grow and manage e-Mentoring relationships by effectively selecting and matching e-Mentors and proteges, developing trust, using
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Team Leadership Conducting Productive Team Meetings
Team Leadership: Conducting Productive Team Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings. Managers and team leaders who want to
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Team Leadership Promoting Your Team s Effectiveness
Team Leadership: Promoting Your Team's Effectiveness offers the student an overview of how to set goals, prevent team ineffectiveness, and measure individual and team performance. The program covers in detail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity. Managers and team leaders who are
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Managing For High Performance
Managers today must deal with a myriad of business challenges. Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing
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Key Stages in Coaching
Coaching has many uses in organizations, and the sequence of coaching activities is similar in all of them. This course will involve learners in the continuous process of discovery, goal setting, action planning, and follow-up that distinguishes coaching from other development methods. This course is for anyone in an organization who has a role in improving the performance of co-workers, keeping
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Goal Setting Reaching Individual Goals
In ''Goal Setting: Reaching Individual Goals,'' you will learn about personal behaviors that relate to and affect goal setting. You will also learn the characteristics of effective goals, the individual goal-setting process, and guidelines for maximizing your achievement potential. The target audience for this program is administrators, managers, supervisors and front-line staff.
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Effective Administrative Support Professional Simulation
Today's office setting is high-tech and fast-paced. Successful administrative support professionals must keep up with the requirements of the modern-day office environment, and this simulation tests the skills and procedures that will help you do just that. As administrative assistant to the VP of Sales for the Northeast Division of BMS Printed Circuits, you'll experience the full spectrum of
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Accounting for Partnerships
Partnerships are voluntary organizations between two or more people that combine different resources in a business venture. These resources can be money, expertise, personal connections, or experience. Accounting procedures are established to ensure that each partner gets his/her share of the business income or loss. This course explores the accounting methods that pertain to partnerships and the
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Globalization and Your Company
This course will help you decide if globalization really makes sense for your product or service. You'll learn about the challenges of taking a product or service global, and ways to determine global readiness. You'll also explore business approaches for globalization, including the development of foreign operations. Executives, managers, supervisors, team leaders, and other business professionals
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Setting the Stage for IT Success
How have the responsibilities of IT professionals changed over time? What can you do to bring together the diverse concerns of the IT department and top business managers? What are the best ways to convince management that your IT solutions are grounded in reality? Answers to these questions are presented in this course examining strategies that learners should know to understand the role of IT
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Design of Experiments DOE
By the time they reach the Six Sigma Improve phase, organizations have a solid understanding of how and why their processes fail to meet customers' expectations. Organizations use the Design of Experiments (DOE), a key methodology of the Six Sigma Improve phase, to quantify with statistical precision the factors that are causing this gap. Well-designed experiments result in effective process
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Writing the Marketing Plan Creative Strategy
You've completed the first part of your marketing plan. Now it's time to write about your marketing tactics. You'll discover just how to match your product with your target market, determining exactly what the competitive advantages of your particular product are. Then you'll explore the price-setting strategies that will help make your product a success. Marketing managers, supervisors or team
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Marketing Management
So, now you're a marketing manager. What are the expectations you and others have of this position? What skills do you need? How do you put together a marketing team? How do you lead that team to success? How can you tell if you're doing a good job? In this course you'll look at marketing management from top to bottom--starting from the basic skills you need as a marketing manager, through
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Financial Analysis for Successful Marketing
Whether you have a "head" for numbers, or a "dread" of numbers, no strategic marketing plan will be successful without a thorough financial analysis. The final course in this series takes a user-friendly, interactive approach to help you master the numbers game. You will analyze typical financial parameters associated with setting up a financial budget as part of an overall marketing strategy.
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