Online Several eLearning - Training Resources

Writing Web Content (Master Class)-Self Directed ...t the end of the course, you take a final exam, rewriting several web pages. Recommended text: Hot Text: Web Writing that Works, by Jonathan and Lisa Price (New Riders, 2002), ISBN 0-7357-1151-8, USD $40. With a doctorate from Yale, Jonathan Price teaches web writing, information architecture, content management, and technical writing at the University of California, Santa Cruz, the University  more...

Writing Web Content (Master Class) ...t the end of the course, you take a final exam, rewriting several web pages. Recommended text: Hot Text: Web Writing that Works, by Jonathan and Lisa Price (New Riders, 2002), ISBN 0-7357-1151-8, USD $40. The author of the course textbook is Jonathan Price. Dr. Price earned his doctorate from Yale. Jonathan Price teaches web writing, information architecture, content management, and technical  more...

Electronic Commerce: Strategies Professional Level One of the most detailed courses available on the subject. This course covers several strategies related to building the small or full scale e-commerce enabled business enterprise.  more...

Cisco CCNA IP Routing Concepts In this unit, you will learn about the routing process, and addressing schemes of the Network Layer under the OSI Reference model. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) In this unit, you will learn about the routing process, which determines the best path to destination  more...

Writing User Guides ...guide writer. Students will get the opportunity to write several end user pieces. The first four weeks of the class introduce students to the how-to of writing user guides and give an over of this aspect of the technical writing field. The last four weeks of the class will act as a workshop. While additional topics will be discussed, the focus is on writing a major assignment. With instructor  more...

Word 2000 Level 2 This course is designed to familiarize students with the intermediate features of Microsoft Word 2000 so they can enhance the look of their text-based documents with the addition of symbols, tables, and graphics. This course is designed to familiarize students with the intermediate features of Microsoft Word 2000 so they can enhance the look of their text-based documents with the addition of  more...

The Power of being Different This course discusses the necessity of being different as a powerful tool toward achieving success. Designed for all types of businesses, including individual entrepreneurs, small business owners, as well as those who want to improve their personal leadership in day-to-day operations, this course provides guidelines toward a changed perception of how to achieve success. Coursework focuses on  more...

So You Want to be a Technical Writer! A 6-week course will introduce you to technical writing as a career. This 6-week course will introduce you to technical writing as a career. You`ll gain an understanding of what technical writers do, where they work, the skills they need and the tools they use. You`ll learn about job trends and salaries. And you`ll have the opportunity to interact with technical communicators who will be happy to  more...

Recruiting & Hiring Training & Certification Program ...n credits and can be completed either at one time or over several sessions. Our Recruiting & Hiring Training & Certification Program provides details on the steps necessary to legally and effectively recruit and hire employees. This course includes key information on legally permissible questions and steps in the interviewing process, handling pre-employment screening, performing reference  more...

Ready, Set, XML for Non Programmers ...ed by the parser. By the end of the course, you will have several short XML documents, and one complex XML document, to use in your portfolio. Note that this course does not espouse any particular software tool, and does not go into creating a Document Type Definition, Schema, or Namespaces. You do not need to know HTML, although some familiarity with it could be helpful. You do not need any  more...

QuickBooks Pro 2005 ...paq, and Lucent Technologies. He is formally certified on several networking and business applications. Matt has trained thousands of end user customers, channel partners, and corporate teams on dozens of products from Intuit, Microsoft, Corel, Novell, HP, Compaq, IBM, SCO and others. Matt currently develops course curriculum and provides product training seminars for Intuit, Microsoft, Novell,  more...

QuickBooks Pro 2006 ...paq, and Lucent Technologies. He is formally certified on several networking and business applications. Matt has trained thousands of end user customers, channel partners, and corporate teams on dozens of products from Intuit, Microsoft, Corel, Novell, HP, Compaq, IBM, SCO and others. Matt currently develops course curriculum and provides product training seminars for Intuit, Microsoft, Novell,  more...

Pharmacy Technician National Certification Exam Preparation Course ...s who become certified receive financial compensation and several states are even requiring Certification for employment. Keep your employment opportunities open and make the most of your career by becoming Certified. The Pharmacy Technician Certification Board National Exam is a computer based test that is given throughout the country during four separate testing windows each year. This  more...

OSHA Training & Certification Program Learn how to adminster the federally-mandated OSHA rules and earn a "Certified OSHA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Occupational Health & Safety Act (OSHA) has various and multiple requirements for workplace safety and reporting accidents. Our OSHA  more...

Performance Management & Appraisals Training & Certification Program ...n credits and can be completed either at one time or over several sessions. Our Performance Management Training & Certification Program provides details for establishing and maintaining an effective performance management system. This course teaches managers and employees to set and track goals to meet corporate and personal objectives, shows how to perform performance appraisals, and teaches  more...

Negotiate Profitable Real Estate Deals--Instructor-Led ...estate veteran. Max has asked you to prepare and evaluate several real estate negotiations. To that end, preparation is paramount. The more information you have going into a real estate negotiation, the more likely you`ll be successful when you walk away from the bargaining table. Your work for each assignment will be reviewed by a Trump University Certified Instructor. You will receive  more...

Negotiate Profitable Real Estate Deals--Self-Directed A Trump U Course- More times than not, success in real estate begins -- or ends -- at the negotiating table. The secret to successful negotiation is careful preparation and communication. This course will teach you proven tactics and methods for all types of real estate negotiations and prepare you to leave the table with success assured.Students may complete this course within a reasonable period  more...

Learn Authorware In 45 Days ...xtbook guides you step by step through the development of several Authorware projects. The course length of time is based on the free usage of the 45 day trial version of Authorware. An instructor is available by e-mail to answer questions about the Authoring projects. The course comes with a 45 day trail version of Authorware 5.0. I have found that by learning the basics of Authorware 5.0 one  more...

Introduction To HR Management Training & Certification Program ...n credits and can be completed either at one time or over several sessions. Our HR Management Training & Certification Program provides details on the benefits side of working in the HR world. This course includes primers on the basic roles of the HR department, such as how to recruit and hire, provide employee benefits, and manage a compensation program. It also includes overview sections  more...

How to Get an Accent in a Month: A Brief Study of Southern Literature This course examines characters, scenes and plots involved with Southern regional literature. This course examines different forms of Southern literature: the characters, scenes and plots involved with this type of regional literature. By examining short stories by several different Southern authors, students will gain appreciation of this style of writing, learn how to recognize key style  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ...cs Department Head and has taught programming courses for several years in both day school and in adult evening education classes. He has taught HTML web page design for the Brant FreeNet, for the Grand-Erie Board of Education, and is a Teacher Professional Development HTML workshop presenter. These lessons have been field tested by many students of all ages. Each time these lessons were  more...

HIPAA Privacy Training & Certification Program ...n credits and can be completed either at one time or over several sessions. The complex privacy requirements of the Health Insurance Portability and Accountability Act (HIPAA) has broad application for many health plans, service providers, and human resources professionals as these rules create significant limitations in the way that certain health information is maintained and transferred. HR  more...

Five Quick Steps to Telecommuting ...ecommuting--working at home or other remote location--for several days each week. In five information-packed chapters, this self-paced ebook course helps you plan your telework experience, set up your home office, educate your boss, and negotiate a telecommuting agreement. Evaluation worksheets, a library of web-based resources, and tips from successful telecommuters help you develop your  more...

Find and Purchase Income Producing Properties--Instructor-Led ...ing neighborhoods and market trends, before investigating several properties that are currently on the market. The work you do in these assignments will help prepare you to make more informed decisions when you invest in real estate. Your work for each assignment will be reviewed by a Trump University Certified Instructor. You will receive feedback within two business days of each submission.  more...

Find and Purchase Income Producing Properties--Self-Directed A Trump U Course- To make big profits, every successful real estate investor has to find great deals. In this course, you will learn to identify residential properties that can earn you those big-time returns. And you will learn to increase those returns by combining your personal goals with in-depth market analysis.Students may complete this course within a reasonable period of time. Contact  more...

FLSA Training & Certification Program Learn how to adminster the federally-mandated FLSA rules and earn a "Certified FLSA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Fair Labor Standards Act (FLSA) covers wage and hour rules for U.S. workers, including what hours employees can work and what base and  more...

Employment Closure Training & Certification Program ...n credits and can be completed either at one time or over several sessions. Employees leave companies on a daily basis, yet few people understand the scope and complexities involved with processing a termination. This course covers the numerous tasks and procedures that must be completed whenever an employee terminates, and includes details on pre- and post-termination responsibilities, the  more...

Database Management ...ands-on experience using Microsoft Access 2002. There are several database projects that stimulate hands-on learning and research. All course work and time frames for completion will need to be met according to the guidelines stated for this course. The following computer system requirements are recommended. Windows XP, CD-ROM drive, 50 MB of free hard-disk space, Microsoft Access 2002, and  more...

Comprehensive Medical Coding Training ...e enjoyed this course immensely. I have recommended it to several people already." Thanks, Jennifer Other excited students have great things to say about our program. "I never dreamed I would get this far and in such a short period of time, but I did and I owe it to ordering your courses, I looked at many different courses online and yours struck me as the best. Well... I am living proof it  more...

COBRA Training & Certification Program ...n credits and can be completed either at one time or over several sessions. Fully Updated and Current Regulations! Changing rules, regulations, and court cases make COBRA compliance extremely complex. And as several well-known Fortune 500 companies have learned the hard way, improper COBRA administration can have costly results. Our COBRA Training & Certification Program - a recipient of the  more...

Compensation Training & Certification Program ...n credits and can be completed either at one time or over several sessions. Our "Compensation Training & Certification Program" course provides the details for establishing, maintaining, and evaluating an effective Compensation Program. This comprehensive course covers everything from the factors that influence compensation plan design to the various types of compensation plans available, and  more...

Cafeteria Plan Training & Certification Program ...n credits and can be completed either at one time or over several sessions. Section 125 Cafeteria Plans are one of the most-used benefits offered by employers in the United States, yet they are often among the hardest to design and administer because of the numerous design and reimbursement options and the complexity of handling reimbursement requests. Our Section 125 Cafeteria Plan Training &  more...

Authorware for Educators ...course guides you step by step through the development of several Authorware projects. Each lesson in the textbook begins with an overview of its contents and a series of short Authorware projects for you to complete. The textbook includes time limited Authorware software. An instructor is available by e-mail to answer questions about the projects. Taking this course is a very inexpensive way  more...

Application Programming using Visual Basic 6.0 (Beginner/Intermediate/Advanced) ...isual Basic 6.0 workshop. Learn from a PRO! In designing several applications using Visual Basic 6.0, this course will demonstrate the versatility of VB to help facilitate most projects related to Windows development, as well as, to help in personal programming endeavors. In the course, focus will be geared on learning proper development of friendly GUI screens, programming techniques,  more...

ADA Training & Certification Program ...n credits and can be completed either at one time or over several sessions. The Americans With Disabilities Act (ADA) requires employers with 15 or more employees to provide qualified individuals with disabilities an equal opportunity to benefit from the full range of employment-related opportunities available to others. The ADA prohibits discrimination in recruitment, hiring, training,  more...

5S TRAINING ...lting projects. He has presented to national audiences at several conferences, trade shows, and symposiums. FREQUENTLY ASKED QUESTIONS How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the video instruction is close to 14 hours. However to maximize the learning  more...

401(k) Training & Certification Program ...n credits and can be completed either at one time or over several sessions. 401(k) plan implementation, communication, and administration are some of the hardest and most complex tasks undertaken by organizations. Our 401(k) Plan Training & Certification Program is loaded with information on plan design, administrative options, and compliance requirements - all written in non-legal terms and  more...

Adobe Flash CS3: ActionScript 3 Animation and Games Adobe Flash CS3: ActionScript 3 Animation and Games Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips,  more...

Internet Basics ...et has been an integral part of many peoplea s lives for several years, there are many who are just now taking advantage of its many resources. This course is for those who have little or no previous exposure to the Internet. It includes the most common Internet terms, basic navigation information, an overview of the resources available online, and important security information. IMPORTANT  more...

How To Master Business Management Course description -- Every employee and manager needs to know a number of basic business management principles and processes, regardless of his or her function or discipline. This bundle includes topics that will build an employee's mastery of several essential business processes and issues, including financial basics, contracts, and business communications. It includes something for everyone,  more...

Managing Disagreement ... the company's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working relationships. It will also help you identify the needs of both parties and the best manner for solving the  more...

Exporting and Printing Artwork in Illustrator CS3 ...f the CS3 suite of products, such as Flash CS3. There are several printing options available in Illustrator CS3 that allow for different output applications and technologies and make Illustrator a versatile product. This course will familiarize you with file formats for saving, exporting, and work flow. It will show you how to optimize Illustrator artwork for the Web, video, and mobile devices,  more...

Techniques for Improved Time Management ...be managed effectively. This course will introduce you to several different techniques for improving your time-management skills--experiment with them, and then choose and apply the tools which best suit your own situation. In order to achieve anything it is important to establish goals. You need to know what you want to do, before you can decide how and when you are going to do it. You then  more...

Managing and Maintaining Brand Equity ... to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over time, new competitors come into the market, consumer tastes change, fashions come and go and even lifestyles  more...

The Pharmaceutical Industry Overview Version 2 Billions of people around the world depend on the pharmaceutical industry to help them live longer, healthier, and happier lives. However, the pharmaceutical industry is continually tasked with alleviating its own ailments, including slow growth and declining profitability owing to pricing, safety, marketing and regulatory issues. In order for companies to remain competitive in a highly regulated  more...

Delegation the Personal Approach Have you delegated tasks only to later find out that the task wasn't completed properly or that it wouldn't be completed on time? Perhaps you need to reevaluate your delegation skills. This course will help you work more effectively with employees in a delegation situation. As you progress through the "Delegation: the Personal Approach" course, you will discover several important factors about  more...

Managing Delegation Do you want to increase your effectiveness as a delegator? Are you unsure of how much control and feedback you need to implement when delegating tasks? Then this course will help you achieve those goals. As you proceed through this "Managing Delegation" course in the "Effective Delegation" series, you will gain valuable insight into several areas including change management, decision making, and  more...

Bridge the Expectations Gap ...and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how to find out if dealing with your company is a delight or a disappointment. The first lesson describes the common causes of the gaps between what customers want, and what they receive from your company. Perhaps policies that impact on customer service are set without input  more...

Workplace Communication Skills ... in this course you will have the opportunity to practice several assertive communication techniques. Similarly, the course will demonstrate how to give constructive criticism on the behavior of others, and how to receive criticism on your own behavior positively. Finally, the course covers the skill of questioning. You will learn how to use questions in a non-threatening way to direct or  more...

Forms and Document Security in Adobe Acrobat 8 You can create and review many types of PDFs using Adobe Acrobat 8, but this application also enables you to safeguard your documents using any number of Acrobat's security features. This course explores the advantages of PDF security, and highlights several security measures you can employ, such as using digital IDs, security policies, password and encryption protection, and security envelopes.  more...

Program Planning ...nagement, an entire program can fail, which could include several projects. The cost and loss of benefits that are associated with a failed program could be devastating to your organization, making the proper program planning that much more important. This course will help you create your program plan by creating a Program Work Breakdown Structure (PWBS), and the program's schedule, cost, and  more...

Configure Windows Vista Environments ...several new features to the Windows Vista desktop environment, among them the new Aero Glass user interface and the addition of the Windows Sidebar which displays and organizes gadgets. This course describes Windows Vista management utilities and how to use them and how to install and manage devices in Vista the new Aero Glass and Sidebar features of Vista and how to configure them. This course  more...

The Ins and Outs of Capital Budgeting ...ets that your company will inevitably encounter. It lists several factors that influence fixed asset acquisitions. The course illustrates how to evaluate acquisition of fixed assets before you spend any money. The course teaches you the concept of the Time Value of Money and shows you how to use this information as well as Net Present Value, Profitability Index, Internal Rate of Return, and  more...

Managerial Decisions and Capital Budgeting Business decisions involve choosing between alternative courses of action and developing formal plans for future action. This course explains several methods of analysis that can help business managers to choose alternatives that offer the highest rate of return on investment or the greatest reduction in costs. In this course, topics such as capital budgeting and managerial decisions provide you  more...

Communication and Leadership ...il asking for extra help on a project to which you've had several negative responses. What's going on? While these situations could be the result of many different influences, you can eliminate one of the variables by ensuring that your communication style is positive, clear, concise, and to the point. Learn how to coordinate your verbal and nonverbal message to get the best results and learn  more...

Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma ...tical significance. The goal of this course is to explore several of the hypothesis tests used in Six Sigma. The course covers the key steps for testing hypotheses for proportions, variances, and paired comparisons with the help of real-life examples and case studies. It also covers how to use single-factor analysis of variance (ANOVA) and how to test hypotheses using a chi-square test. This  more...

Exchange 2000 Infrastructure Design--Part 2 ...sport and architecture in Exchange 2000 Server means that several issues must be considered before deploying the messaging system. This course also deals with assessing your client's needs and determining which of the many mail clients available makes the most sense for your organization. L earn To: Identify the connectivity features of the Active Directory Exchange environment.  more...

Working with SAP R 3 v4 x ...ou to check entries for accuracy. Work in parallel with several applications. Access and use the R/3 Help System, Reference Library and Extended Help. Use a matchcode as a Help tool to allow you to search for information already saved in the R/3 System. Use special functions to execute the same procedures multiple times, handle various data, print data from the system, and automatically  more...

SAP R 3 v4 x Invoice Verification ...x Invoice. Introduction. Multiple Selection. Verifying Several Line Items. Payment Terms. Vendor Discounts. Identifying Payment Terms. Altering Payment Terms. Unit 3: Managing Errors and Deviations Duration: 1 - 2 Hour(s) Quantity and Price Deviations. Dealing with a Basic Deviation. Dealing with a Complex Deviation. Posting without a Goods Receipt. Under-Invoicing.  more...

SAP R 3 v4 x SD Order Processing ... Document Types. Reference to a Quotation. Reference to Several Quotations. Create Contract. Order Header. Data in a Sales Document. Overview and Header Screens. Partners Screen. Order Items. Item Data. Item Categories. Detailed Information. Sub-items. Schedule Lines. Scheduling Data. Schedule Line Categories. Changing Item Data. Unit 2: Order Functions Duration: 2 - 3  more...

Oracle Workflow 11i10 Business Event System Subscriptions ...event subscriptions, and event activities. It also covers several standard activities that help manage the contents of event messages. Learn To: Identify features of business events. Identify options that enable you to define and maintain business events. Identify features of business event groups. Audience: The target audience is functional and technical consultants and  more...

Outlook 2000 Proficient User ... Outlook 2000 items by using the AutoCreate method. Send several contacts in a message to another person. Sending an Office document with data entered into it. Add a folder shortcut to the Outlook Bar. Remove a folder shortcut from the Outlook Bar. Moving a folder shortcut in the Outlook Bar. Identify the features of Outlook Today. Access the Inbox, Calendar and Task components and the  more...

Sales Skills The Fundamentals ...enues of communication that you can use when selling, and several common myths you should know about selling. Unit 2: Understanding Sales Terms (0.5 - 1 hour) Define commonly used sales terms. Establish and use a filter system. Avoid using jargon when speaking with clients. Prevent clients from  more...

Sales Skills Overcoming Obstacles ...ccess Communications. She is in the process of purchasing several new pieces of office equipment. As a Sales Representative for Icon, it is your responsibility to address her objections to your products. In order to fulfill Jessica's needs and make the sale, you must understand her decision-making practices. When overcoming her objections, remember that you have the authority to reduce the  more...

Essentials of Business Law The Legal Environment ...ost experienced attorneys. Maggie has represented Icon in several different contract disputes. She will ask you a number of questions designed to test your understanding of contract essentials and strategies. Unit 2: The Judicial System (0.5 - 1 hour) Complete a chart of the state court system. Demonstrate an understanding of civil procedures.  more...

Strategic Management Establishing Strategic Focus ...rmed strategic team in the robotics division of Icon. For several years, your department has had success producing robots for manufacturing and industrial companies. Recently, Icon's top management team has determined that it would be in the company's best interests to change directions and specialize in consumer products. As a Vice-President of Sales, you have been appointed as the leader of  more...

Strategic Management Analyzing Strategic Options ... not expect it to be ready for commercial development for several months. You realize now that your forecasts were inaccurate. You have called a meeting with your three top executives to discuss the possibility of conducting a strategic audit with the goal of maintaining Icon's position as market leader. Unit 2: Analyzing Environments (0.5 - 1 hour) Identify the  more...

Quality Management Quality Management Tools ...nt performance in the accounts payable process. Recently, several invoices have been paid after the 30 days that Icon a a s CFO has mandated is the minimum length of time for paying invoices. For this simulation, you will concentrate primarily on the invoice approval process. You will have to perform a few calculations during the sim, so a calculator may be helpful. Unit 2: Tools to  more...

SAP R 3 3 0 ...u to check entries for accuracy. Work in parallel with several applications. Access and use the R/3 Help System, Reference Library and Extended Help. Use a matchcode as a help tool to allow you to search for information already saved in the R/3 System. Use special functions to execute the same procedures multiple times, handle various data, print data from the system, and  more...

SAP R 3 Working with v3 0 ... to check entries for accuracy. Work in parallel with several applications. Access and use the R/3 Help System, Reference Library and Extended Help. Use a matchcode as a Help tool to allow you to search for information already saved in the R/3 System. Use special functions to execute the same procedures multiple times, handle various data, print data from the system, and  more...

SQL Server 7 0 - Implementing a Database - Part 4 Course Overview This is the fourth course in a five part series that will provide students with the knowledge to to implement a database solution with Microsoft SQL Server 7.0. L earn To: Generate summary value and summary data as well as generate control break reports using aggregate functions. Define transactions and set transaction isolation levels. Identify the purpose and  more...

International Business Essentials The Global Business Environment ...en conducting business internationally. She will show you several different videos of meetings that have taken place between Icon and some of its international business partners. She will ask you to identify the cultural orientation you see being displayed, and what is the appropriate way to respond to that orientation. Unit 2: Foreign Exchange (0.5 - 1 hour) Identify the functions of the  more...

Career Development Developing a Career Strategy Career Development: Developing a Career Strategy offers the student an overview of how to define career aspirations, develop career goals, and create effective career strategies. The program covers in detail how to identify personal preferences, develop skills to help career advancement, and explore career options. It also describes the stages of career development and explains guidelines for  more...

Organizational Skills Time Management ...onal time management issues while addressing the needs of several employees. You must determine which issues are most important to address at any given time. Unit 3: Coordinating Time with Others (0.5 - 1 hour) Recognize the importance of clear communication. Manage office visitors effectively. Overcome conversational  more...

Budgeting Operating Manufacturing Budgets ...d manufacturing budgets. Additionally, the program covers several options for devising an action plan to solve a problem identified during variance analysis. Learn To Classify costs as fixed or variable. Classify costs as controllable or uncontrollable. Given a situation, identify the method used to create  more...

Interpersonal Communication Effective Communication ... In this simulation, you will be meeting with several of your employees to discuss the fourth quarter promotional package for your division. You must clear up a miscommunication regarding the correct discount for the Alpha line's products. Unit 3: Interference to Effective Communication (0.5 - 1 hour) Recognize what types of physical interference affect  more...

Emotional Intelligence Developing Emotional Intelligence Skills ...for ensuring that Icon continues to meet requirements for several international quality accreditations. In the past, Dean's performance has been outstanding and he was even considered for a promotion to the Production Manager position. However, his record keeping has been substandard recently. As Director of Industrial Casing Products, you need to apply the LISTEN process while discussing  more...

Emotional Intelligence Applying Emotional Intell in the Workplace ...coordinator in Icon's Production Department. For the last several weeks, Nathan has appeared to be distracted and on edge, and his performance is suffering, though not seriously. Nathan is aware of his problems, and feels that his new supervisor, Katherine, whom you recently promoted, is responsible because of her stifling management style. Nathan has requested a meeting with you to voice his  more...

Effective Presentations Planning a Presentation ...n, one of Icon International's Product Managers. Greg has several years of experience giving presentations and is familiar with Icon's Worldwide Network Solution, which you will be giving presentations about. Through your questions, you will learn about the different types of presentations and the process for planning a presentation. Unit 2: Gathering Information (0.5 - 1 hour)  more...

Effective Presentations Essentials of Persuasion In Effective Presentations: Essentials of Persuasion, you will learn guidelines for ethical persuasion, the goals of persuasion, and how to encourage your audience to act in support of your policy. In addition, you will learn how to organize a persuasive presentation, how to enhance your credibility, and how to use reasoning and emotional appeals to persuade your audience. Learn To  more...

Call Center Inbound Customer Service ...orking in the credit card application department, serving several customers with various needs. The diverse situations will require you to use your skills and leave each caller with a positive impression of your company. Unit 3: Satisfying Customers' Needs (0.5 - 1 hour) Understand the QLC process. Ask your customers appropriate questions.  more...

Workplace Aggression Defusing Aggressive Situations ... Resources Assistants. You called this meeting because of several complaints you have received about Dean's erratic and disrespectful behavior. Yesterday, Kimberly Coss, one of Dean's employees, came to you and said she was verbally attacked by Dean after attempting to answer one of his questions. Unit 3: Handling a Violent Incident (0.5 - 1 hour) Understand the  more...

Exit Interviewing Skills Conducting an Exit Interview ...ion, you will meet with Dean Kramer. Dean is upset at how several issues were handled following a recent reorganization of the department and has decided to leave the company. To complete the simulation, you must apply the guidelines for conducting a face-to-face exit interview and ensure that Dean remains calm. Unit 2: Using Descriptive Statistics for Analysis (0.5 - 1 hour)  more...

Human Resource Law Equal Employment Opportunity Law ...over some background information and familiarize you with several EEO laws as well as the EEOC itself. Unit 2: EEO Claims (0.5 - 1 hour) Match the three grounds for discrimination claims against employers with their definitions. Identify the definition of bona fide occupational qualification. Given a scenario, determine if  more...

Decision Making Problem Solving Problem Solving Fundamentals ...pproach to solve problems. In this program, you will face several problems in your organization and successfully use your problem solving skills in order to produce a positive outcome. Learn To Identify different ways problems can be handled. Evaluate the problem solving options generated.  more...

Leadership Development Motivation ...ager has received feedback from sales representatives and several customers. They are regarding the attitude of an employee in the Technical Support Department. Unit 3: Motivating an Overachieving Employee (0.5 - 1 hour) Identify the three major methods of redesigning a job. Use job rotation, job enlargement, and job enrichment as motivators.  more...

Business Problem Solving The Problem Solving Process ...nd how to complete each phase. The program also gives you several processes for generating solution options and a method for prioritizing problems. By applying the information in this program, you will be able to identify a problem's root causes, develop and implement an effective solution, and track the success of your solution. Learn To Identify the  more...

Business Problem Solving Problem Solving Teams In ''Business Problem Solving: Problem Solving Teams,'' you will learn about the responsibilities of a problem-solving team leader and how to manage a problem-solving team meeting. Additionally, the program provides you with processes and guidelines for motivating and communicating with team members. By learning the material in this unit, you will know your responsibilities as a team leader, be  more...

Employee Performance Managing Difficult People ...n this course, you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's turnover rate and meet the release date for a new product. Learn To Address difficult personality types.  more...

Employee Performance Providing Feedback ... In this simulation, you will be meeting with several of your employees to discuss their recent job performances. You need to effectively explain issues to these employees while focusing them on their tasks. Unit 3: Delivering Feedback Effectively (0.5 - 1 hour) Begin a feedback session properly. Communicate effectively when giving  more...

Conducting Meetings Effective Meeting Communication ...yees to address a recent increase in customer complaints. Several shipments have arrived to customers late which is causing tension among the employees. It is your responsibility to correct both the shipping and the employee relation problems. Unit 3: Listening Effectively and Asking Questions (0.5 - 1 hour) Understand how listening and questioning work together  more...

Facilitation The Facilitation Process ...esources Assistants. John has served as a facilitator for several departments at Icon. Today, John will give you a series of exercises that require you to think about how you should prepare to facilitate. Unit 3: Guiding the Meeting (0.5 - 1 hour) Open a meeting effectively. Apply techniques to ensure that every team member participates.  more...

Facilitation Facilitating Challenging Situations ...lenging Situations, participants will learn how to handle several challenging situations that they may encounter while facilitating. Specifically, they will learn how to handle difficult team members, the best way to confront team resistance, and the most effective way to resolve conflicts among team members. Learn To Apply steps to foster healthy  more...

Correcting Performance Problems Addressing Performance Problems ...bin Carlson, an account executive for Icon. After meeting several of Robin's customers at a recent tradeshow, you learned that they were unaware of improvements being made to Icon's Uninterrupted Power Source (UPS) products. Keeping existing and prospective customers informed of new features are part of Robin's responsibilities, so you need to hold a constructive feedback session with her. Your  more...

Managing the Expert Understanding Experts ...products for industrial customers. Laura has worked for a several different companies in this industry, including vendors, so she has a unique knowledge of vendors and pricing. In the simulation, you will need to set effective goals with Laura and help prevent burnout. Unit 3: Coaching the Expert (1 - 2 hours) Identify factors to evaluate when monitoring an expert's  more...

Business Ethics Ethical Decision Making ...s unsure of certain procedures at Icon. She believes that several of her co-workers have been taking office supplies and equipment home. She realizes that theft is wrong, but is unsure of her ethical responsibility. She is tempted to report the theft, but doesn't want to overstep her bounds or anger her new co-workers. It is your responsibility to help Trina better understand business ethics,  more...

Managing Change Implementing the Change Process In a Managing Change: The Change Process a you will learn why change is important and what benefits it offers. You will learn why developing a change vision is important, as well as the steps you can take to develop one. In addition, you will learn what guidelines you can follow to communicate a change vision to your employees. By learning the four steps of the change process, you will  more...

HIPAA Privacy Health Care Employees ...umber of informative HIPAA seminars, but you will require several more training sessions before you are certified by HIPAA. Unit 2: HIPAA Privacy Rule (0.5 - 1 hour) Identify the purposes of the Privacy Rule. Identify what the Privacy Rule requires a covered entity to do. Identify key privacy terminology.  more...

HIPAA Privacy Insurers ...umber of informative HIPAA seminars, but you will require several more training sessions before you are certified by HIPAA. Unit 2: HIPAA and Privacy (0.5 - 1 hour) Identify purposes of the Privacy Rule. Identify what the Privacy Rule requires a covered entity to do. Identify characteristics of the use and disclosure of  more...

HIPAA Privacy Business Associates ...er of informative HIPAA seminars, and today you meet with several others to discuss HIPAA basics. Unit 2: HIPAA Privacy Rule (0.5 - 1 hour) Identify the purposes of the Privacy Rule. Identify what the Privacy Rule requires a covered entity to do. Identify the information covered by the Privacy Rule.  more...

Virtual Teams The Fundamentals ...ng the week. She has had an interest in telecommuting for several months, but she has concerns about whether management will support her decision. It is your responsibility to discuss the challenges Carla will face and identify whether she has the skills needed to telecommute effectively. Unit 3: Using Technology to Develop Virtual Teams (0.5 - 1 hour) Identify four  more...

Virtual Teams Participating in Virtual Meetings In Virtual Teams: Participating in Virtual Meetings, participants will learn the four types of virtual team meetings and what to include in the agenda for a virtual team-orientation session. In addition, participants will learn factors that influence a virtual meeting's effectiveness and four methods virtual teams use to make decisions. Learn To Use team-building  more...

Virtual Team Mgmt Coaching Virtual Team Members ...econd part of the simulation, you will meet with the team several weeks later and will need to follow the six steps for developing and implementing solutions. Unit 2: Coaching for Performance on a Virtual Team (0.5 - 1 hour) Sequence the five steps of the coaching process. Follow the steps of the coaching process to improve a virtual team  more...

Essentials of Business Law Contract Law ...ost experienced attorneys. Maggie has represented Icon in several different contract disputes. She will ask you a number of questions designed to test your understanding of contract essentials and strategies. Unit 2: Binding Contracts (0.5 - 1 hour) Identify the instances in which consideration is not valid. Identify when a contract is  more...

MS Office 2003 Introduction to Office 2003 ...ly of products (or end-users who have not used Office for several generations of the product). Fundamental PC and Windows skills are assumed. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 2 to 4 hours Objectives Unit 1: Microsoft Office 2003  more...

MS Office 2003 New Features for Office Users ...ly of products (or end-users who have not used Office for several generations of the product). Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options French, German, US English Total Learning Time 3 to 5 hours Objectives Unit 1: Core New Features (1.5 - 2.5 hours)  more...

CIW Internetworking Professional Part 2 IP Model ... of the IP model. It covers the features and functions of several layers in the OSI model - including the network access layer, the Internet layer, and the transport layer. The student will also learn how to use various TCP/IP troubleshooting tools. Learn To • Identify features of ethernet. • Locate a hardware address in Windows 2000. • Identify the command used to  more...

SAP R 3 Structure Operation This course describes the structure of the R/3 System and how it works. The SAP R/3 System explains what SAP R/3 means, and describes the kinds of companies in which it can be used, as well as the system architecture on which it is based. Additionally, it will describe how the trainee will be introduced to R/3 as an integrated system, as well as its organizational structure, and components. The  more...

Managerial Leadership Leading Through Change ... Simulation Overview: After several months of discussion, Icon's Board of Directors has recently decided to discontinue the best-selling line of Majestic servers. While nothing has been made public, several employees in upper management have heard rumors and are unsure of how their jobs will be affected. You will be meeting with Dean Kramer, the Engineering  more...

Motivation Fostering Employee Motivation In Motivation: Fostering Employee Motivation, you will learn how managers can successfully motivate employees by measuring and building the motivation levels of their employees, how to determine motivational responsibility, and how to recognize motivators and de-motivators. You will also learn how to motivate employees with specific needs, how to build relationships that increase motivation, and  more...

Executive Level Leadership Leadership Communication ...meet Icon's needs. In this simulation, you will meet with several groups of people, including your subordinates, your peers, and your superiors. Your subordinates are Tracy Carradine, Monica Washington, and Greg Baldwin. Your peers are and Ron Spear and Mildred Parcells. Your superiors are Drew Canfield, Paul White, and Mary Winford. You must communicate with each group to gather information  more...

Web Site Security Messaging Servers Viruses ... the three types of viruses. Identify the operations of several common viruses. Audience: Anyone who designs, creates, maintains, and secures a corporate Web site. Webmasters and Web Administrators would be typical audiences for this course. Participants should have knowledge equivalent to the following courses: Networking Foundation series (courses 12754 and 12755); HTML 4.0 (courses  more...