Instructor Led Shelf Training - Training Resources

G K Lim's Customer Service Excellence Training (inhouse program) Let's face it: one slight mistake in serving one customer in today's extremely competitive business environment means millions of dollars down the drain. Your company's customers don't deal with just your company alone; they have hundreds of other suppliers. Whatever excellent service they receive from one becomes a yardstick for their dealing with others, even from totally different  more...

Prep Courses for CSQA , CSTE , CSPM Certifications ...Risk Management Acceptance Testing Commercial Off-the-Shelf Software and Performance Based Contracting Business Partner and Customer Support Fees: USD 285 (Inclusive of Study mtl, Question bank & Case studies, Mock Tests etc.) About the QAI Exam: (Visit www. softwarecertifications. org ) Forthcoming Exam dates: 13 Dec, '08 , Jan 17th, 2009, Mar 28th, 2009, May 16th, 2009, July 18th,  more...

Java Performance Tuning Training Course ...shelf life that is linked to the particular technology to which they are applied. Once that technology changes or is not longer used, the tips become useless at best and harmful at worst. For this reason we have purposely designed a course that focuses on providing you with something more than just tricks to get the latest and greatest framework to meet your performance needs. One of the tools  more...

Fundamentals of Embedded Systems and Software ...ced, with focus on the basic services provided by off-the-shelf real-time operating system ("RTOS") kernels. The course then introduces the students to multitasking application software design, using many application examples. Different design approaches are shown for soft- and hard- real time systems. In addition, both mathematical and empirical development and debugging tools will be  more...

The Business Analyst s Crash Course ...existing systems and/or as selection criteria for off-the-shelf software. Gather business requirements using traditional Structured Analysis and Object-Oriented Analysis (OOA). Describe complex business logic and ensure completeness of testing using Decision Tables. Understand basic concepts of iterative development. Specify business processes with use cases. Assure quality through  more...

HighPERFORMANCE Management When your people meet their performance targets, your organization succeeds. This collective success is directly related to how well you help your employees focus their energies and achieve significant results. Following a proven Performance Management Cycle, this comprehensive, highly-interactive program develops the essential skills needed to: align employee and workgroup efforts with  more...

Line Of Sight With Performance Scorecards A "How To" Boot Camp For Achieving Measurement Success Studies show that organizations that use performance measures effectively achieve superior business results. With the "right" measures, you can more easily see and treat performance problems and reinforce business outcomes for customers, employees, and other stakeholders. Following RCA's proven, six-phase Performance Scorecard model, your  more...

High Involvement Teamwork Enhancing interpersonal skills for improved team performance It has been shown that better interpersonal skills lead to better organizational performance. By understanding your own preferences and those of the people you work with, you can better support each other, communicate with each other, and accomplish more within your daily routines. This program presents participants with the critical  more...

Continuous Process Improvement Ensure Your Process Improvement Efforts Maximize Key Business Result Areas Needs and demands are constantly changing and so must the methods for meeting them. This comprehensive program takes a systematic approach to Continuous Process Improvement, providing participants with a proven methodology, process analysis tools, measurements, and process management techniques to continuously improve  more...

Managing Projects Effectively Maximizing Project Productivity It is vital that projects be well-planned and carefully managed. If not, the outcome could mean overrun budgets, missed deadlines, and dissatisfied customers. Since a well-planned project is "50%" done, this highly-focused program concentrates on the first critical phase of managing projects: planning. Using their own work-related project, participants will learn  more...

Efficient Design & Analysis of Shelf-Life & Stability Studies ...rstand what the key issues are in the efficient set up of shelf-life and stability studies. Discover powerful statistical tools used to predict best before dates accurately. Aims This training session covers the key elements in the design of shelf-life studies as well as the most efficient ways to analyze data. Prerequisites This one-day session introduces the important ideas in  more...