Online Shift eLearning

Transitioning from Technical Professional to Management ...ssional to being a manager is a career change requiring a shift in focus. Technical professionals are largely self-directed, whereas managers work through other people. These and other role differences require that technical professionals who are transitioning into management prepare effectively for the change in career. This course outlines steps a technical professional can take to make the  more...

Managing Workplace Harassment Complaints Simulation ...al agents, Violet Pham, comes to you to complain that her shift supervisor, Cliff Kinsler, has been harassing her, you will need to take action to deal with the situation. This will entail interviewing Violet to take her complaint, as well as dealing effectively with the ramifications of what she tells you. This simulation is based on the SkillSoft course "Harassment in the Workplace"  more...

Introduction to Functions Introduction to Functions ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam When you hear the term 'manage', you might typically think in terms of people management the staff and human resources of an organization that perform the work of the business. However, much more than just people are managed in a successful IT  more...

Motivating and Optimizing Performance ...erform more independently. Accordingly, team leaders must shift their role to one of maintaining motivation and optimizing team member performance. This ensures that their teams continue to perform at peak levels. The early stages of team development are about establishing the purpose of the team and its key goals, but once the team is up and running, the leader has a prominent role to play in  more...

Cisco IINS 1 0 Network Security Using Cisco IOS IPS ...orm and virus threats. A networking architecture paradigm shift is required to defend against these fast-moving attacks. It's no longer possible to contain the intrusions at a few points in the network. Intrusion prevention is required throughout the entire network to detect and stop an attack at every ingress and egress point in the network. The most scalable and cost-effective way to  more...

5 Steps to Effective Persuasive Business Communication ... who wants to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. You will begin with the creation of a baseline written document. When the first  more...

Learn How To Write Effective Persuasive Written Communication ... who wants to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. You will begin with the creation of a baseline written document. When the first  more...

The Art of Professional Telephone Communication Turn your telephone calls into a selling advantage Business and telephone calls go together like salt and pepper. When you use the telephone you are at the disadvantage of not being able to see your customer. There are verbal skills and strategies you can use to turn the telephone into a selling advantage. Tuning in to key words will indicate buying style and presentation preferences. You want  more...

Learn How to Write Persuasive Web-Based Text ...s who want to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. Course access is given up to 90 days. Mentor debriefing at end of course. Learn How  more...

Competitive Strategies for a Global Marketplace ...tay competitive in today's marketplace, companies need to shift their focus from selling products to meeting needs. This course starts by painting a picture of the changing economic landscape and the new consumer. It continues by presenting ways of locating new marketing opportunities, improving marketing performance, and differentiating your offerings. It then discusses the advantages of  more...

PageMaker 7 ...e Tracking Expert Tracking Breaking Text Kerning Baseline Shift Character Scaling Leading Working with Paragraphs Intro to Paragraph Formatting Justification Indents Space Above and Below Orphan and Widow Control Keeping Lines Together Column and Rule Breaks Rules Above and Below Advanced Rules Balancing Columns Align Paragraph to Grid Tabs and Indents Setting Indents Creating Hanging Indents  more...

Oracle 11i10 System Admin Concurrent Management Profile Options In this course, the learner will be introduced to the concepts and setup of concurrent programs and profile options management. Learn To: Identify features of concurrent processing. Schedule concurrent requests. Identify the uses of different options in the Requests window. Identify features of defining a concurrent manager. Identify benefits of parallel concurrent  more...

C Programming - Part 3 ... Identify the output of the expressions that use bitwise shift operators, given the values of the variables used in an expression. Identify the option that lists the one's and two's complement of a given binary number. Unit 3: Advanced Input/Output Duration: 2 Hour(s) Identify the output of the code that uses formatted I/O functions to perform standard I/O. Identify the advantages  more...

C Programming - Part 3 ...ng a friend function. Identify the code that overloads a shift operator by using a friend function. Identify a situation in which virtual functions are required. Identify the syntax that is used to call virtual functions. Identify the code that implements an abstract base class using pure virtual functions. Identify the code that implements overriding of base class functions. Unit 2:  more...

Diversity Managing Diversity in the Workplace Team leaders, supervisors, and managers examine the impact of diversity and culture on individuals and organizations. They learn how to analyze and use models and skills for leading people toward using diversity as a source of competitive advantage. Learn To: Define diversity and its different facets. Identify business benefits of leveraging diversity. Identify aspects of culture  more...

Java Operations Flow Control ...al operators, bitwise operators, short-circuit operators, shift operators, and ternary operators. In the Flow Control unit, the course covers various statements used to implement conditional as well as iterative flow control. Learn To: Identify code that performs different types of data type conversions for primitive data types. Identify code that performs data type casting on  more...

Java Operations Flow Control ...al operators, bitwise operators, short-circuit operators, shift operators, and ternary operators. In the Flow Control unit, the course covers various statements used to implement conditional as well as iterative flow control. Learn To: Identify code that performs different types of data type conversions for primitive data types. Identify code that performs data type casting on  more...

Recruiting Retention Keeping Your Good Employees ...sion with Bruce Madison, a Line Supervisor for the second shift. Bruce has recently lost three key employees from his team, so your goal during this session is to determine why the employees left, as well as what can be done to prevent this from happening in the future. Unit 3: Job Structure and Coaching (1 - 2 hours) Identify aspects to consider when analyzing job  more...

Leadership Development Leading the Way ... In this simulation, you are meeting with two of your Shift Managers to discuss problems that have occurred in the Production Department. Communication breakdowns and unmotivated team members are two of the main issues you will discuss during the meeting. Unit 4: Solving Crisis Situations (0.5 - 1 hour) Understand what situational factors affect leadership.  more...

Six Sigma Managing Six Sigma Projects ... Identify the reason for the 1.5 sigma shift used in calculating quality levels in Six Sigma. Identify the benefits of failure mode and effects analysis (FMEA). Identify the data required when conducting a failure mode and effects analysis of a new design or process. Simulation Overview:  more...

Managing the Expert Understanding Experts Managing the Expert: Understanding Experts explains recruiting and retaining highly skilled professionals, developing their careers, and coaching the expert for success. It identifies the processes for overcoming burnout, setting career goals, and leading performance evaluation meetings with experts. Learn To Assess an expert's skills.  more...

Workplace Violence Cost: $20. 00 Duration: 1 Hour Enrollment: http://bit. ly/ aQIxpB Approximately 2 million men and women are victims of workplace crimes annually in the US. These crimes take many forms from harassment, verbal and written abuse, bullying, or in the worse case scenario, murder. This online course attempts to highlight the problems of violence in the workplace. It identifies the various  more...