Online Should eLearning

Screening Applicants for Interviewing Screening Applicants for Interviewing Finding the right person for the job takes a lot of work, and much of this work is done prior to the actual interview. Before you can even start looking for candidates, you need to create a description of the job you want to fill. How would you interview someone if you didn't know the responsibilities required for the job? A good job description, based  more...

Talent Management Basics ... you what it was? And would you be able to explain why it should be a top priority for organizations? Talent management focuses on recruiting, hiring, developing, and retaining the right talent to drive an organization's performance. This course helps clarify talent management's key role in helping an organization perform at its peak. It introduces and defines talent management, describing key  more...

Talent Management Planning Talent Management: Planning Have you ever asked yourself how well your department or division manages talent? To determine this, you need to have a clear understanding of how your organization defines its workforce requirements and what processes are in place for attracting, developing, and retaining the right people. Then you can create a plan for meeting your talent needs that align with  more...

Directing Others ...ies you have when directing others, and the practices you should employ in order to meet those responsibilities, will lead to you fulfilling your duties and realizing the potential of your entire team. This course provides information on the key proficiencies you require to effectively direct others. Specifically, the steps for setting direction and establishing clear objectives and goals with  more...

Delegating Delegating As a manager you are most likely juggling multiple responsibilities at once. In order to accomplish everything you have on your plate, you must identify those tasks which can be handled by others familiar with your work so you can focus on the more time-consuming and demanding responsibilities on your list. Trusting your direct reports and delegating some tasks to them is key to  more...

Communicating Vision ...s purpose and meaning to the work that people do. Leaders should strive to communicate vision with a sense of integrity, building trust as an individual and as a leader. This course provides a general introduction to vision communication, including its nature and its purpose. You will be guided through numerous techniques and methods for a leader to successfully communicate vision, such as  more...

Building Your Influence as a Leader ...ections? Reaching agreement as a leader does not mean you should manipulate or force people to accept your ideas and accomplish your objectives; there are ethical ways for leaders to successfully build influence. Leaders attempting to influence and persuade others are faced with the challenges of navigating through organizational politics. An effective leader recognizes that organizational  more...

Designing and Planning Experiments in Six Sigma Designing and Planning Experiments in Six Sigma ASQ Six Sigma Black Belt (SSBB) Six Sigma teams concluding the Analyze phase with a well-understood problem strive in the Improve phase to generate a well-designed solution. Design of experiments (DOE) is a controlled approach to experimentation that enables teams to systematically change the level of one or more input factors and observe the  more...

Data Collection and Measurement in Six Sigma ... of the Six Sigma DMAIC process. They will determine what should be measured, how data should be collected, and what tools can be employed to gather data as the basis for further improvements. This course prepares Black Belts for successful data collection by surveying the types of data, measurement scales, sampling methods, and collection techniques available. It offers guidance for ensuring  more...

Preparing the Exchange Server 2007 Infrastructure Preparing the Exchange Server 2007 Infrastructure Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) Microsoft Exchange Server 2007 is the latest release in Microsoft's e-mail and messaging software. The core functionality of Exchange Server remains the same; however, some key components have been drastically changed. This course discusses  more...

First Aid CPR ...breathing, and restoring circulation. Note: this training should not be used as the primary basis for any CPR certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component provided by a certified CPR instructor. The content in this course is designed to comply with the intent of the applicable  more...

First Aid Basic ...the Emergency Medical Services (EMS). Note: This training should not be used as the primary basis for any first aid certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component provided by a certified first aid instructor. The content in this course is designed to comply with the intent of the  more...

First Aid Automated External Defibrillator ...be briefly reviewed in this training. Note: This training should not be used as the primary basis for any AED certification. It is intended to provide the learner with basic classroom training only. This training should be accompanied with a performance-based component provided by a certified instructor. The content in this course is designed to comply with the intent of the applicable  more...

Establishing Team Goals and Responsibilities Establishing Team Goals and Responsibilities All individuals have strengths that allow them to achieve goals consistently and successfully. In a team setting, those individual strengths can combine to lead the whole team to success, or they can create conflict and tension. To harness individual strengths and personalities, you need solid ground rules for the team. You also need to allocate  more...

Initiating and Planning a Project Initiating and Planning a Project Initiating and Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process  more...

Establishing Goals Roles and Guidelines Establishing Goals, Roles, and Guidelines The way in which a team is built is an important factor in determining team success. Leading a team quickly and smoothly into high performance mode requires the groundwork of setting team goals, identifying project tasks and assigning the right people to them, and defining the standards of team behavior to ensure team members work together so that  more...

Emergency and Disaster Preparedness ...ther emergency. The procedures contained in this training should be followed unless otherwise directed by your employer, police or fire department officials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: discuss the purpose and scope of an emergency response plan, describe the purpose and scope of an  more...

Decontamination HAZWOPER Decontamination (HAZWOPER) This training provides information concerning decontamination, which is the process of removing contaminants that have collected on workers and equipment. Decontamination protects you from hazardous substances that may contaminate and eventually penetrate protective clothing, respiratory equipment, tools, vehicles, and other equipment used on-site. It also prevents  more...

Cryogenic Safety ...e exposed to the extreme cold of cryogenic materials they should receive treatment immediately to prevent permanent injury. In the event that an individual inhales cryogenic materials, he should seek immediate attention to prevent serious injury or death. Cryogenic materials are stored in specially designed containers known as dewars. This course explains how to recognize different types of  more...

Business Grammar Common Usage Errors ...age Errors When do you use who's or whose? And when should you choose less rather than fewer? Understanding the subtle variations in meanings of such words ones that are often misused or confused is important if you want to write clearly and professionally. This course describes how to use commonly confused words correctly, including word pairs that sound alike and those that have related  more...

Fair Labor Standards Act FLSA ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

Interviewing Hiring Practices ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

Record Retention ...Do you know what records you need to retain, how long you should retain them for, and which disposal techniques you should use? Following the Arthur Andersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and documented record retention policy supports your company's internal documentation and accounting systems and  more...

Independent Contractors Temporary Employees ...oyee--also referred to as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear understanding of the terms of their agreement with the appropriate distribution of risks and responsibilities. This course explains the differences between independent contractors and temporary  more...

Documenting Discipline ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

Code of Conduct Awareness ...key part of the ethical framework in any organization. It should outline an organization's key ethical principles and provide detailed guidelines on the expected standards of behavior for employees. The code must be effectively distributed to all employees in order to be useful, and should include a clear statement of penalties for breaching it. The existence of a well-written code of conduct  more...

Workplace Ethics ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

Workplace Diversity Awareness ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

Project Management Overview ...s managed? And what types of project management processes should be applied to the specific phases? These are all fundamental questions project managers ask. This course answers these questions and more. It is designed to give project managers and project team members a solid understanding about the nature of projects, how they are structured, and how the structures affect the way they are  more...

Risk Management Planning ... There are a few questions that every project manager should ask at the beginning of a project: What do we hope to gain from this project? What kinds of things could keep that from happening? How should we respond if those events occur? Every project involves some degree of risk. Identifying potential risks and having a plan for dealing with them can spell the difference between a project  more...

Defining and Sequencing Project Activities ...tivities are required to develop the end product? And how should the activities be sequenced for optimal results? The first step in developing a reliable project schedule is identifying project activities and their interrelationships. This course covers defining and sequencing project activities in the project management discipline, and introduces best practices outlined in A Guide to the  more...

Tailoring PRINCE2 reg to a Project Env PRINCE2 2009-aligned ...re is a multitude of factors that affect how your project should be managed. As a result, there is no such thing as 'one size fits all' project management. The good news is that PRINCE2 can be tailored to suit any project environment you might work in. PRINCE2 is a flexible framework that can be tailored to any type or size of project. PRINCE2 is recognized as an international standard for  more...

Antitrust - Overview ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

Workplace Violence Workplace Violence This course on workplace violence seeks to help employees understand the motivations that trigger violence in the workplace and to prevent workplace violence from occurring. Violence can happen in any type of workplace. According to the Bureau of Labor Statistics, in the US, 10 of the 5,702 work-related deaths in 2005 were attributable to homicide, and 4 to other types of  more...

Anti-Money Laundering ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

Understanding the Risks of Using Internet Media Electronic Communications ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

Foreign Corrupt Practices Act ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

Intellectual Property Overview ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

Trade Secrets ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

Understanding the Americans with Disabilities Act ADA Understanding the Americans with Disabilities Act (ADA) This course explains the concepts, requirements, and practical application of the Americans with Disabilities Act of 1990 (ADA). The ADA makes it unlawful to discriminate in employment against a qualified individual with a disability. The Act requires all private, state, or local government employers with 15 or more employees to ensure  more...

Conflicts of Interest in the Workplace ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

Rightful Employment Termination ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

Equal Employment Opportunity Discriminatory Practices in Hiring ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

Procurement Integrity ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

FMLA Leave and More FMLA Leave and More A sick child at home. An accident or injury. A death in the family. Notification to serve on the jury for an upcoming trial. Each of these events is part of life and can temporarily prevent an employee from being able to perform his or her job. Supervisors and managers often find themselves in the position of approving or denying requests for employee leave as they handle  more...

Promoting a Substance-free Workplace ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

Code of Conduct Company Template ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not intended to substitute for obtaining legal advice from an attorney licensed in your state. All sample  more...

Business Grammar The Mechanics of Writing ...sages, do you ever find yourself wondering whether a word should be capitalized or abbreviated? Or whether you should spell out a number rather than use a figure? Knowing the correct way to abbreviate, capitalize, and express numbers in your business messages goes a long way in helping you to present yourself as a reputable professional. This course presents the basic rules for using capital  more...

Integrity in the Workplace ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

Preventing Fraud Abuse ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

Sarbanes-Oxley What You Need to Know ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

I-9 Compliance Verifying Employment Eligibility of US Non-US Citizens ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

Conflict of Interest Simulation Conflict of Interest Simulation In this simulation experience, you will assume the role of an HR generalist assigned to a branch sales office for KTW Home Supplies, a major manufacturer of consumer home goods. As the simulation opens, you will be approached by a salesperson who wishes to speak to you confidentially regarding a possible conflict of interest that she has witnessed. The  more...

Illegal Insider Trading Simulation ...ho are uncertain how to proceed in a particular situation should consider seeking help from a company human resources representative, an ombudsperson, an employee assistance program counselor, a friend, or another resource. This SkillSoft product has been reviewed by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. As of the date reviewed,  more...

Workplace Diversity Awareness Simulation ...ho are uncertain how to proceed in a particular situation should consider seeking help from a company human resources representative, an ombudsperson, an employee assistance program counselor, a friend, or another resource. This SkillSoft product has been reviewed by the Labor, Employment, and Employee Benefits Law Group of the law firm of Baker Donelson Bearman, Caldwell & Berkowitz, PC. As of  more...

Using E-mail and Instant Messaging Effectively Using E-mail and Instant Messaging Effectively In today's fast-paced world, information is sent and received more rapidly than ever before. But how do you ensure that the messages you are sending are effective, acceptable, and will be taken seriously? The use of proper e-mail etiquette is the cornerstone for ensuring your message gets across quickly, appropriately, and concisely. This course  more...

Managing Your E-mail Managing Your E-mail E-mail has had many positive effects on our lives, but it has also increased dramatically the volume of communication and the amount of information that the average office worker needs to process ever day. To stay on top of things, you must sort, file, respond to, or delete every e-mail that comes to you in the run of a business day. But how do you balance this  more...

Preparing a Business Case Preparing a Business Case Why put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding.  more...

Customer Service in the Field Customer Service in the Field How do you make a good impression when providing customer service in the field? When you meet customers on their turf, your initial meeting forms the basis for their overall impression of you, your abilities, and your company. You can enhance the impressions you make in the field by using a few tried-and-true techniques, including being prepared, practicing  more...

Customer Service Over the Phone Customer Service Over the Phone Can you hear a smile over the phone? When you're providing customer service over the phone without the benefits of face-to-face interaction with your customer it can be challenging to establish the right relationship for excellent service. Just like for face-to-face customer service, there are many techniques for service over the phone that can help you to  more...

Customer Service Confrontation and Conflict Customer Service Confrontation and Conflict How do you handle angry and confrontational customers? One of the most challenging, and potentially uncomfortable responsibilities of a customer service person is dealing with angry customers. By following a few simple techniques such as letting the customer vent, and expressing empathy towards the customer's situation, you can usually defuse tense  more...

Accident Investigation and Reporting Accident Investigation and Reporting This course will provide an overview of accident investigation and reporting procedures. The accident investigation and reporting process helps to provide a safe working environment by determining the causes of an accident, then reporting them so that accidents can be prevented in the future. The content in this course is designed to comply with the  more...

Spill Prevention Control Countermeasure Plan Petroleum Products ...ith information on the prevention and countermeasures you should take should a spill occur. This training will also provide information on the components of a Spill Prevention Control and Countermeasure (SPCC) plan. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe the information found in a Spill  more...

Continual Service Improvement Fundamentals ...; v3 Foundation Syllabus v4.2 Exam IT organizations should incorporate service improvement continually throughout the lifecycle of every service they provide to their customers. Within ITIL, Continual Service Improvement (CSI) is a phase of the Service Lifecycle that provides IT organizations the tools and processes necessary to continually improve their services. This course is intended  more...

Lead and Cadmium ...ngers of cadmium and lead, and the correct practices that should be followed when working with them, can leave you exposed to long-term health risks. Lead and cadmium have a number of industrial applications. This course provides an understanding of the basic health effects, routes of entry, methods of compliance and prevention, and regulatory requirements for both cadmium and lead standards  more...

Implementing a Mentoring Program for the Organization Implementing a Mentoring Program for the Organization Would a mentoring program give your employees the extra edge they need to succeed? In this course, you'll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You'll examine the program coordinator's role and the guidelines that should be in place before the program begins. You'll learn about  more...

Introduction to Industrial Hygiene ...should expect to work in as safe an environment as possible, whether they work in an office building, a factory, or a nuclear power plant. Since ancient times, medical professionals, social activists, and philosophers have observed and written about the various dangers associated with the work people do. In modern times, governments and industry professionals have stepped up and taken  more...

Spill Prevention Control and Countermeasure Plan Petroleum Products ...ith information on the prevention and countermeasures you should take should a spill occur. This training will also provide information on the components of a Spill Prevention Control and Countermeasure (SPCC) plan. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe the information found in a Spill  more...

First Aid Medical Emergencies ...he difference between life and death. Note: This training should not be used as the primary basis for any first aid certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component provided by a certified first aid instructor. The content in this course is designed to comply with the intent of the  more...

Windows Vista Mobile Computing and Troubleshooting Windows Vista Mobile Computing and Troubleshooting Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator In both the business and private sectors, laptop computers are rapidly catching up to desktop PCs in numbers. With the major improvements to mobile technologies over the recent years, laptops have fast become a viable, and even desirable, replacement  more...

Identifying Project Risk ...nvestment made in doing so; therefore, no project manager should overlook this vital step. Identifying potential risks and their causes and impacts can spell the difference between a project that reaches a successful conclusion and one that does not. In this course, learners will continue to learn about processes within the Project Risk Management knowledge area. It covers the best practices  more...

Strategic Planning and Risk Management Strategic Planning and Risk Management Understanding how to excel in a climate of risk using strategic planning is crucial in today's business environment. This course will help you analyze where your business is going and how it should get there. This will help you successfully navigate the dangers inherent in risk taking. Minimizing your risk through strategic planning is planning for your  more...

Managing Workplace Harassment Complaints Simulation ...ho are uncertain how to proceed in a particular situation should consider seeking help from a company human resources representative, an ombudsperson, an employee assistance program counselor, a friend, or another resource. This SkillSoft product has been reviewed by the Labor, Employment, and Employee Benefits Law Group of the law firm of Baker Donelson Bearman, Caldwell & Berkowitz, PC. As of  more...

Dealing With Sexual Harassment Simulation .... When your boss asks you out on a date and says that you should accept in order to get a promotion and raise, you will need to take action to deal with the situation. This simulation is based on the SkillSoft courses: "Employee Sexual Harassment Awareness" (lch_01_a01_lc_enus) and "Supervisor and Manager Sexual Harassment Awareness" (lch_01_a02_lc_enus). Note that the intent of this simulation  more...

Introduction to Access Management ... attention you give to protecting your physical valuables should be considered when protecting the confidentiality, availability, and integrity of your organization's IT data and intellectual property. Proper Access Management is critical for providing access to users who require it, and keeping those who don't out. This course covers the purpose, scope, and value of Access Management to the  more...

Supervisor Manager Sexual Harassment Awareness Multi-State Edition ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

Employee Sexual Harassment Awareness ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

Windows Server 2003 Planning for Name Resolution Windows Server 2003: Planning for Name Resolution Microsoft To discuss the decisions and considerations that should go into planning a name resolution strategy for a network infrastructure  more...

Creating a High-Retention Organizational Culture Simulation ...taining qualified employees. To be successful, businesses should consider recruitment and retention not as two separate efforts, but instead as a combined strategy for creating a high-retention organization. This simulation provides the opportunity to practice the skills required to integrate employee engagement and retention strategies with recruitment efforts. This simulation is based on the  more...

Problem-Solving and Process Management Tools ..." To solve quality and process-related problems, managers should continuously enhance their knowledge of organizational processes and quality management tools. These tools help managers find root causes of problems, an important step toward removing them. Success in ensuring quality and organizational excellence depends on how effectively managers apply these tools to solve quality and  more...

Measurement Assessment and Metrics ...nding toward success or failure? These are questions that should be on the mind of every manager. An effective manager is continuously gathering, monitoring, and analyzing information as it relates to organizational performance. This course explores data analysis techniques used to detect trends of projects and processes. It describes key concepts in statistical analysis and explains how  more...

Training and Development ... strategic direction of the business. Managers of quality should know that improvements in workplace productivity contribute positively to the overall well-being of the organization. This course explores the importance of investing in human capital as a means of attaining strategic objectives. It delves into all aspects of corporate training, including the front-end needs analysis, and  more...

Six Sigma Leadership and Change Management ... may result in deployment failures. Six Sigma Black Belts should be able to identify these roadblocks and deal with them effectively. Six Sigma deployment is a revolutionary strategy and may result in significant organizational changes. Black Belts need to proactively anticipate human responses, overcome them, and lead the organizational change. The course discusses the role of enterprise  more...

Cisco CVOICE 8 0 QoS Mechanisms Cisco CVOICE 8.0: QoS Mechanisms Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) IP networks must provide a number of services to adequately support voice transmission using VoIP. These services include security, predictability, measurability, and some level of delivery guarantee. Network administrators and architects  more...

Moving Business Services Into the Cloud Moving Business Services Into the Cloud This course further explores how cloud service offerings affect service-oriented architecture and traditional IT services and how aspects of cloud services can present new opportunities to businesses. It outlines strategic implication and provides tips on how businesses can attempt to measure the value of transitioning to cloud computing. This course  more...

Strategies for Communicating with Tact Diplomacy Strategies for Communicating with Tact & Diplomacy Communicating with diplomacy and tact requires strategy, awareness, and skills. Its aim is to establish trust and rapport in relationships while delivering messages effectively. However, it's often pushed aside by good intentions cloaked by gut reaction and misinterpretation. This course provides techniques you can use to navigate through  more...

Analyzing Financial Statements for Non-financial Professionals ...ill that financial as well as non-financial professionals should have. Ratio analysis can be used to determine relationships between two elements of the same financial statement or between one element of one financial statement and another element of a different financial statement. This type of analysis can also be used to compare your company s performance to a number or key indicators,  more...

Principles of Acct Finance for Non-financial Professionals ...nctional managers in every department and functional area should have a certain amount of comfort and familiarity with the basic accounting and financial concepts, processes and practices so that they can use it to better manage and control their activities and make decisions that support organization's larger goals. This course aims at familiarizing non-financial professionals with basic  more...

Communication Strategies for the Remote Employee Communication Strategies for the Remote Employee With the trend toward telecommuting on the rise in many sectors, employees are faced with the growing challenges of working and communicating in virtual offices. Virtual offices can span countries and continents, and effective communication skills are not only important, but are the very key to telecommuters' success and their ability to move  more...

Fostering Effective Communication and Collaboration Fostering Effective Communication and Collaboration You have a team established and everyone is committed to the team goals. However, a common focus is not always enough to help your team achieve success. You must ensure that team members can communicate with you and with one another, and that they will work as a team rather than as individuals. This course outlines the importance and  more...

Performance Appraisal Essentials Conducting Traditional Appraisals ...crease your comfort level with conducting appraisals, you should try to become familiar with the areas to be covered during the actual meeting and with skills and techniques for addressing the appraisee. This course describes ways to prepare for appraisal meetings, as well as how to carry out those meetings effectively by following certain steps and guidelines. In particular, it demonstrates  more...

CISSP Domain Legal Regulations Investigations Compliance ... laws that deal with computer crimes and how perpetrators should be dealt with. This course brings together different aspects of computer crime, such as types of crime, laws to deal with crimes, and the ethics that must be used when investigating crime. This course guides you through the Common Body of Knowledge (CBK) recommended by the International Information Systems Security Certification  more...

CISSP Domain Information Security Governance Rish Mgmt CISSP Domain: Information Security Governance & Rish Mgmt. (ISC)2 CISSP - Certified Information Systems Security Professional Certified Information Systems Security Professional (CISSP) 2nd Edition Information Security Governance and Risk Management is an all encompassing domain that the information security professional must constantly be aware of. This course examines the frameworks and  more...

Oracle Database 11g R2 Using Monitoring Tuning RMAN ...vely administer an Oracle Database 11g database, recovery should be performed when critical or non-critical files are lost. Once you configure RMAN to perform recovery operations, it is important to have measures in place to monitor RMAN jobs. This course explains how to use RMAN to perform recovery operations, such as recovering a database from an incremental backup, switching to image copies  more...

Marketing Essentials Planning and People ...cs is also discussed, as well as how strategy and tactics should complement each other in any marketing activity. This course will also offer insight into key planning activities such as research, budgeting, development and evaluation. Finally, the importance of employee engagement and internal branding are also discussed as the key elements of the last P, people. Understanding the key role  more...

Marketing Essentials Product and Price ... How do you know what kind of products and services you should be marketing? How do you develop successful products and services? How do you promote and sell them? In today's highly competitive marketplace, these considerations are more important than ever. This course focuses on the answers to these questions and provides key insight into the importance of product and price within the modern  more...

Marketing Essentials Place ...w do you select the most effective distribution channels? Should you be targeting your distributors to help promote and sell your products, or should you appeal directly to consumers? How do you build strong relationships with distributors? Place, which focuses on the distribution of products and services, is an important component of any marketing initiative and requires careful integration  more...

Designing Windows 7 Client Configuration ...or part of a domain. Either way, users and administrators should ensure that computers are secure and are configured properly to mitigate any issues. In a domain environment, client computers should have standardized settings to help reduce costs and desktop support issues. This ensures the users and computers all have the same settings, which a user may or may not be able to change, including  more...

CompTIA Server 2009 Troubleshooting ...the server or network administrator to the everyday user, should possess. Administrators, though, need to be able to thoroughly troubleshoot not only desktop computers, their hardware and operating systems, but also more complex and intricate issues that occur on sophisticated server hardware and network infrastructures. This course introduces hardware and software troubleshooting. It covers  more...

CompTIA Server 2009 IT Environment ... operation along with the physical security measures that should be put in place are also described in this course. The course maps to CompTIA's Server exam, SK0-003, and covers the following exam objectives: 4.1 Write, utilize, and maintain documentation, diagrams, and procedures; 4.2 Given a scenario, explain the purpose of industry best practices; 4.3 Determine an appropriate physical  more...

HIPAA Privacy Essentials ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

SharePoint 2010 Security Business Intelligence ...curity options for ensuring that only users or groups who should be able to access specific contents can do so. Security can be configured at the item level, and can be managed for individual users or groups. This course examines SharePoint securing, and describes managing SharePoint groups, changing the inheritance for a site, managing permission levels, and configuring item-level security. It  more...

Information Security Program Development Metrics Implementation Information Security Program Development: Metrics & Implementation ISACA Certified Information Security Manager Certified Information Security Manager® The implementation of an information security program can be time consuming but, if done properly, it will ensure that your company is able to meet its security objectives. This course examines the elements necessary for implementing and  more...

CompTIA Security 2008 Auditing Security Policies Disaster Recovery ...oth avoiding network security failures and being prepared should they actually occur. This course examines the methods used to secure a network environment through security policies, user education, and resource monitoring. The course also explores business continuity planning, backups, and disaster recovery planning. This course is one of a series in the SkillSoft learning path that covers the  more...

Planning for Exchange Server 2010 Planning for Exchange Server 2010 Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) Microsoft Exchange Server 2010 is the latest release in Microsoft's e-mail and messaging software. The core functionality of Exchange Server remains the same; however, there has been key improvements in the areas of security and compliance, unified  more...

Cisco Switch 1 0 Analyzing Campus Network Designs Cisco Switch 1.0: Analyzing Campus Network Designs Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 Over the last 50 years, businesses have achieved improving levels of productivity and competitive advantages through the use of communication and computing technology. Over the past 20 years the enterprise campus network has  more...

Virtualization with VMware An Overview Virtualization with VMware: An Overview VMware Virtualization has become increasingly desirable in today's IT infrastructures. Companies from small start-ups to enterprise environments are turning to virtualization, not only for testing, but also for full production environments now. This course examines the history of virtualization, the concepts behind virtualization, and how virtual  more...

Cisco TSHOOT 1 0 Maintaining Troubleshooting Network Security Solutions ...cting the flow of traffic, and because of that, engineers should be aware of the features implemented at each point in the network and how they affect network connectivity. Another important aspect of troubleshooting in a secured network is that the actions that an engineer is allowed to perform might be limited by the security policy. As part of the change control procedures, each change needs  more...

Cisco TSHOOT 1 0 Troubleshooting VLANS STP SVIs ...ronments is a fundamental skill that any network engineer should have. A primary tool in building highly available networks is the use of redundant devices and links. With these redundant links, bridging loops can be introduced, resulting in broadcast storms that can potentially cripple the network. The Spanning Tree Protocol (STP) acts as a safety net by breaking those loops and preventing  more...

Cisco TSHOOT 1 0 Maintenance Troubleshooting Tools Applications ...mizing the use of the tools built into Cisco IOS Software should therefore be a priority for any engineer that is involved in troubleshooting processes. Cisco IOS Software supports many technologies and protocols that can be leveraged in combination with specialized tools and applications to support troubleshooting and maintenance processes, such as fault notification and baseline creation.  more...

Cisco Route 1 0 Connecting the Enterprise to ISPs ...vides the understanding to determine which routing option should be used in certain cases. Connectivity redundancy must also be considered. This course describes the connectivity requirements between an enterprise network and an ISP, the exchanging of routing updates with an ISP, and the types of connections to an ISP. It also explains how BGP may be used by enterprises to connect to ISPs, and  more...

Cisco Route 1 0 Implementing an OSPF-Based Solution ... table size in routers within the area. Network designers should always consider using stub area techniques when building networks. Stub area techniques improve performance in OSPF networks and allow the network to scale to significantly larger sizes. Preventing your router from receiving fraudulent route updates by configuring neighboring router authentication is important. You can configure  more...

Cisco Route 1 0 EIGRP Authentication Advanced Feature Implementation ....0 Security is an important part of any network and should be extended to the routing protocol by implementing neighbor authentication. Without this authentication, unauthorized or deliberately malicious routing updates can compromise the security of network traffic. EIGRP neighbor authentication can be configured in such a way that routers can participate in routing based on predefined  more...

Existing Infrastructures Branch Deployments in MS Win Server 2008 ...is the addition of fully functional branch offices, which should be planned carefully to ensure proper Active Directory and network services, while maintaining the necessary level of security. This course explores the considerations and tasks administrators must grasp before embarking on an Active Directory restructure, whether it involves an in-place upgrade to Windows Server 2008 server and  more...

Planning Name Resolution IP Addressing in MS Win Server 2008 Planning Name Resolution & IP Addressing in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator Enterprise administrators are involved in various aspects of infrastructure design. One of these areas includes planning the IP addressing scheme and name resolution strategy. This course covers the key IPv4 and IPv6 characteristics,  more...

Managing File Servers Data Provisioning in Win Server 2008 ... more granular file sharing tools, the File Services role should be added. This course discusses planning for and managing servers with the File Services and Print Services role added. Also discussed are planning and deployment considerations for the Distributed File System (DFS), as well as DFS Replication. This course is one in a series that covers the objectives for Microsoft exam 70-646  more...

Designing Data Security High Availability in MS Win Server 2008 ... Enterprise Administrator Enterprise administrators should understand the Windows Server 2008 features that they can implement to increase system and data availability. This course explores features that help secure systems and resources, including the ability to use Group Policy to control the use of removable USB media, and the implementation of BitLocker Drive Encryption.  more...

Software Updates Compliance Mgmt in MS Win Server 2008 ...erver 2008 Enterprise Administrator One aspect that should not be overlooked when planning an infrastructure is the requirement for patch management and system compliance. Enterprise administrators must be aware of the approaches and tools that are available to them before recommending a software update plan. They also have to understand those tools before designing a strategy for  more...

Delegation Essentials The Delegation Process Delegation Essentials: The Delegation Process Delegating work to employees isn't simply a matter of off-loading whatever tasks you don't want to do yourself. Effectively delegating tasks as a manager requires careful planning, selection, and follow-up. This course explores the process of delegation and describes techniques that managers can employ to delegate tasks effectively. Specifically,  more...

Backing Up Restoring Troubleshooting Essentials 2010 ...As with any IT system resource, a backup and restore plan should be documented and followed to ensure no data is lost in case of an unexpected failure. System Center Essentials 2010 is a management system that provides a central location for administrators to manage clients and servers within their organizations. Essentials uses databases in SQL Server to store all the data that is recorded  more...

Brand Management for Social Media Wireless Technologies Brand Management for Social Media & Wireless Technologies The brand tenets of the past (notably control and predictability) are no longer valid. Ever-increasing consumer power, driven by social media and other web-based and wireless technologies, is having a significant impact on brand effectiveness and brand staying power. Consumers are now key drivers for corporate brand strategy. Brand  more...

Information Security Governance Strategies Goals ...at their information security is not in the state that it should be. As an information security manager, it will be your role to guide your organization to where information-related risks are controlled and sound information security processes are being followed by each and every employee. In order to move a company from a current state, to a desired state, there are many steps that must be  more...

Customer Driven Process Improvement Identifying Customer Needs ...n an ongoing basis. Information about what customers need should drive strategy and core process improvements. But the first step in any customer-driven process improvement initiative is determining customer requirements. This course describes a process for doing this. It explains how to define your customers in a way that focuses on which customer voices matter the most as an input to a  more...

Resolving Windows 7 Network Connectivity Issues ...n it comes to network connectivity problems, the hardware should always be checked first. Windows 7 provides new and effective troubleshooting functionality using the Troubleshoot Problems link in the Network and Sharing Center, which should be your next step in troubleshooting. This course also provides you with the necessary background on the proper setup of wireless and remote access  more...

Understanding Organizational Power Politics ...olitics and politicians, you might to think that politics should be kept out of business organizations. However, organizations are sites where power and influence are exercised, so politics can't always be avoided. The real challenge is to leverage organizational politics in a positive way. This course defines politics in relation to power and influence, distinguishes between negative and  more...

Key Strategies for Managing Cross Functional Teams Key Strategies for Managing Cross Functional Teams Managing cross-functional teams can be challenging because you have to unite individuals from different departments and different levels of the organization around a common goal. Each phase of a cross-functional team's development has associated risks, and steering the team through these phases requires special leadership characteristics and  more...

CompTIA Server 2009 System Software ... hardware, a full featured network operating system (NOS) should be employed. Network operating systems provide vital services, such as e-mail, file sharing, DHCP, DNS, and other necessary components of a functional enterprise network. This course covers the different types of network operating systems, including Windows NOS and UNIX/Linux flavors. It also describes the basic and advanced  more...

Government Contracting Essentials ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

CompTIA Network 2009 Network Security ...ssues. It also explores the processes and procedures that should be in place to prevent security breaches and to recover from threats that get past network defenses. In addition, types of security software, such as antivirus and anti-spyware scanners are covered, along with the various protocols and services, such as SSH and SSL, used in an overall network security system. Also described are  more...

CompTIA Network 2009 Managing Monitoring the Network ...of the processes, procedures, and tools that they can and should use in order to accomplish their goals. Proper management and monitoring of a network can forestall many problems that commonly occur in a network environment as well as make troubleshooting problems that do arise that much easier. This course describes how to document and diagram the network environment and the procedures that  more...

IFRS Transitioning to IFRS ...ide it through the operational adjustments. Organizations should also consider the HR implications of switching to IFRS, as they could face pitfalls if they fail to plan wisely, consult with experts, or assign responsibilities with care. These pitfalls include significant budget over-runs, costly errors, inefficiencies, and increased complexity in the reporting process. This course examines  more...

Writing for Technical Professionals Preparation Planning Writing for Technical Professionals: Preparation & Planning Being technically knowledgeable is a good start for anyone wishing to write about a particular technology. However, it is not a guarantee that what is written will achieve its ultimate goal. In fact, some of the greatest technical experts find it very challenging to write effectively on technical matters. While it is important to  more...

Managing Virtual Teams Managing Virtual Teams Virtual teams are emerging as the basic unit for conducting business of all types. Studies show that over 80 of workers today are involved in some way with team members who are not physically located in the same office. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new  more...

BIS Export Controls and Antiboycott Provisions ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

Oracle Database 11g Database Auditing ...1g: Database Auditing Oracle Monitoring or auditing should be an integral part of your security procedures. Oracle Database 11g includes auditing tools for database, user, and fine-grained auditing. This course explores how to implement basic database auditing, privileged user auditing, DML and DDL auditing, and how to send audit records to the operating system files. Implementing  more...

IT Project Management Essentials Initiating Planning IT Projects ... - the initiating and planning phases - a project manager should clarify objectives and requirements and create a project plan that delineates, among other things, what needs to be done, when it needs to be done, and how much it will likely cost. Although the plan may change as the project progresses, it's important to get down as much detail as you can at the very beginning. This course  more...

IT Project Management Essentials Executing IT Projects IT Project Management Essentials: Executing IT Projects The execution phase in an IT project is when the work gets going and the plan is transformed into action and results. From the start of this phase, it's important for the project manager to establish regular communications with project stakeholders - management, the development team, sponsors, and others - to keep them informed on how  more...

Basic Presentation Skills Creating a Presentation ...r notes that will guide you through the presentation. You should start with an introduction, where you grab the attention of the audience and tell what you are going to do. Next, you need to support each of your key points and, at the same time, not lose the attention of the audience. At the end of your presentation, you need to give your audience a clear understanding of what happens next. You  more...

Preparing to Communicate Effectively at the C Level Preparing to Communicate Effectively at the "C" Level Does your job require you to communicate mission-critical data with senior executives? Perhaps you have opportunities to influence executive decision-making, but don't know how best to deliver your message. In order to make the most of your communication with the "C" level, you need to be prepared. This course helps you shape and clarify  more...

Key Aspects of the American Work Environment Key Aspects of the American Work Environment Relocating abroad to the United States can be a rewarding and exciting experience. However, going into an unfamiliar workplace environment can also raise a myriad of questions. Do I relate to my coworkers in a particular way now that I'm in a different culture? Do I manage my career in the same way as I would in my own country? Who do I turn to  more...

HR as Business Partner Managing Talent for Organizational Success ...ure, and integrated across HR processes and functions. It should also be based on evidence and outcomes, and be future-oriented. This course explores how to use workforce planning to fulfill business strategy through a process of determining your business goals, analyzing the workforce and talent markets, conducting a gap analysis, and setting HR priorities. The course also describes how, at  more...

Making a Positive Impression in an Internal Interview ...ng what the interview questions will be, what answers you should give, and how to leave a positive impression. This can get even worse when the interview is for an opportunity in your current organization, as you try to answers questions about your work from those who know your work well. You can relax though. Throughout this course you'll be shown how you can leverage your experience and  more...

Migrating Infrastructure to the Cloud ...ure to the Cloud This course explores the steps you should take in determining if your infrastructure has components that are suitable for a cloud solution. It discusses the Service Oriented Architecture (SOA) and grid computing, and highlights characteristics that make these infrastructures suitable or unsuitable for extension to the cloud. The course also explores the recommended step  more...

Providing Cloud Security Providing Cloud Security This course explores some of the key risk areas when it comes to security and cloud computing. Although some of the fears in regards to security in the cloud are exaggerated, there are specific areas to be aware and cautious about. The key is knowing your IT infrastructure and needs, as well as carefully assessing the cloud provider offering and security measures.  more...

Insider Trading ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

EU Privacy Data Security EU Privacy & Data Security The legal basis for privacy and data security in the EU is set out in Directive 95/46/EC, known as the Data Protection Directive, which was issued in October of 1995. EU member states were required to enact laws to carry out the Directive. The main purpose of the Directive is two-fold. First it aims to protect individuals' personal data. Second, it seeks to ensure  more...

Union Awareness ... not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal  more...

Monitoring Controlling Closing Projects with Project Server 2007 ...e usage to address unexpected events. Performance metrics should be in place to provide snapshots of a project's progress, enabling project managers to be proactive in addressing areas of concern. They also need to confirm that both the administrative and contract closing procedures are implemented to ensure the proper storage or disposal of project information. This course covers how Office  more...

Managing Resources During Difficult Times ...e to maintain their commitment to the company. Downsizing should be a last resort, and there are many progressive measures that can be implemented before resorting to it. But when downsizing is necessary, there must be detailed planning, and careful selection and advising of those affected. This helps avoid negative consequences. This course covers strategic responses to difficult times, such  more...

Chinese Seasonal Approach to Health Understand the Chinese Seasonal Approach to Health. Designed for the beginning herbalist, this course will explain the Chinese Five Seasons, their corresponding organs, food suggestions and exercises for health maintenance. As you learn more about alternative health you will realize that there is more to good health than just taking herbs, vitamins, eating good food and exercising. There is a  more...

Learn How to Write the Kind of Cover Letter That Gets Results A highly effective writing approach that increases the chances of getting your resume reviewed. The main objective of this course is to equip you with a proven method and persuasive writing technique that gets results. The course, ?Learn How to Write a Cover Letter That Gets Results? is designed for individuals who want to get a potential employer to take action and give your resume thoughtful  more...

ABC+D Principles of Healing ...sed about when to use cleansing herbs and building herbs. Should you take them together, or at different times? What if you have a specific problem, (i.e. kidney infection) should you take herbs for that problem along with cleansing or building herbs? What herbs/supplements act as activators, (i.e. vitalize the program you are on)? In this course you will examine the four principles of healing:  more...

DOT Hazardous Materials Transportation This course covers the fundamentals of shipping hazardous materials. Our 10 step approach encompasses all of the activities which must be addressed when preparing a hazardous material for shipment. This course has been updated to include recent changes to the regulations, including HM-215D.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed.  more...

Hazardous Waste Management and Shipping for Environmental Professionals This course includes a history and overview of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how  more...

Laboratory Audit Essentials ...on in full detail. Complete in as little as 8 hours. Who Should Take This Course: Enviromental professionals who use data generated by environmental laboratories to make project decisions or review environmental laboratory data. This may include: samplers drillers engineers geologists scientists field technicians Topics include: document checks laboratory quality control procedures laboratory  more...

Hazard Communication (HazCom) To protect those workers exposed to hazardous chemicals in all industrial sectors, the Federal Government established the OSHA Hazard Communication Standard (HCS), also known as the right to know law. This standard is based on a simple concept: that employees have both a need and a right to know the hazards and the identities of the chemicals they are exposed to when working. This course is  more...

Shipping Infectious Substances (IATA and DOT) ...on in full detail. Complete in as little as 8 hours. Who should take this course: Anyone who... -Prepares hazardous materials for transportation; Selects packaging or packages hazardous materials; -Completes a shipper`s declaration or other paperwork associated with the transport of hazardous materials; -Loads, unloads, or handles hazardous materials; -Is responsible for safety of transporting  more...

Manifesting 103: How to Get What You Want w/o Goofing it Up First ! Achieving Life & Livelihood Potential w/Momentum Manifesting 103 the third and final installment of the Manifesting Series by Susan James, introduces to the student the Mechanics of Desire and from where it begins. Also addressed is the question, if we desire it, how can we manifest it ? The ego plays an important role in this evolving stage of manifesting. It is here that the defining line  more...

Basic Internet Specialist Certificate ...ained enough knowledge to be an asset to any company. Who should take this program? Those students who need a basic understanding of the Internet, including sales, administration, customer support, entry level, general office, tech support, and many more.Instructional materials and other support: Download of a textbook will be required. The link to order the e-book is here:  more...

Learn HTML All By Yourself- Introductory Learn HTML all by yourself! A 5 week introductory "Lite" course. HTML stands for HyperText Markup Language and is the language of web page design. If you have little or no experience with HTML, then this 6 week introductory course is the one to take. With these lessons you will have your own web site up and running in no time! Learn to design internet web pages for your favorite charity, for your  more...

Writing Web Content (Master Class)-Self Directed Write web content that persuades, informs, entertains, inspires, and sells. Is your style electronic? Learn how to make your Web text easy to navigate, easy to understand, and easy to use. This workshop shows how moving text from paper to the screen, or from a conventional Help system to Web customer assistance, demands a new approach. Learn to write the Web way, responding to your visitors with  more...

Architecting Web Content (Master Class)-Self Directed ...ents of effective Websites. After you know which elements should be included on a Website, you will learn how to manage the content of the site and how to make it highly usable and accessible. After this, you will learn how to improve your Website, you will examine some publishing guidelines, and you will look at some effective marketing strategies. Each week, you will work through online  more...

Nutritional Herbalism: Learn How Herbs Work Within Your Body ...different actions that herbs take within the body and who should and should not use certain herbs. This course will help you to choose which herbs (that you hear about in the national news) are right for you. I will also offer you links to items on the web that we can use in our discussions. Your active involvement and participation in this course is the key to success and you should view the  more...

Introduction to the Administration of a Medical Office ...estions or other assistance that a student may need. You should consider this course as a preliminary course or ?step 1? on the educational ladder in the administrative arena. While this course is intended for personal enrichment, it contains objectives and information that can be extremely beneficial to those who utilize them in a professional atmosphere. Books, Tools, Resources for the  more...

Expert Certificate Course in Medical Coding ...equires medical terminology. A Medical Terminology Course should be taken first. All necessary materials needed to take this course are included (with the exception of a medical dictionary). This includes the AMA`s CPT (procedure codes), and EasyCoder (ICD codes). Please Print Out And Read This Information Carefully According to the U.S. Department of Labor Statistics, health information  more...

Instructor Led-Search Engine Training Workshop ...o ask that you complete the course within 8 weeks. 2. Who should take this course? This course is designed for anyone wanting to learn strategies to improve search engine positioning process for their Website. Are you? ? a professional seeking fast results? ? a home-based entrepreneur need of a simple learning aid? ? a student with limited budget? ? looking for cost-effective training for your  more...

Search Engine Training Workshop-Self Directed ...ou devote to the program in as little as one week. 2. Who should take this course? This course is designed for anyone wanting to learn strategies to improve search engine positioning process for their Website. Are you? ? a professional seeking fast results? ? a home-based entrepreneur need of a simple learning aid? ? a student with limited budget? ? looking for cost-effective training for your  more...

Advanced e-Mail Marketing ...wledge of e-marketing techniques and processes. Students should complete the e-marketing course first or have general experience in e-marketing prior to taking this advanced course. The course is instructor led via e-mail, a student board and web based instruction. 5 interactive lessons, and a final exam. Each lesson takes about 3 hours to complete the entire course takes about 4 weeks. A  more...

Legal Research and Writing ...c.) and even some basic legal correspondence. The Student should acquire an understanding of the skills and duties of a paralegal in an active law office setting, and basic skills of a beginning law student. Course Textbook link:LEARNING ACTIVITIES: This course is comprised of self study, occasional email discussions with the professor, written assignments, submissions, and exams. Students are  more...

Authorware for Educators ... a popular authoring program. Someone taking this course should have some experience using a computer in a windows environment. No programming experience is required. This is a self-directed course that provides you with a hands-on experience using an authoring program called Authorware. The textbook introduces you to the major features of Authorware and guides you step by step through the  more...

Learn Authorware In 45 Days ...onal information let me know. Someone taking this course should have experience using a computer in a windows environment. No programming experience is required. This course provides you with a hands-on experience using an authoring program called Authorware. You will create several Authorware projects, which will contain a variety of multimedia objects such as text, graphics, sound, and  more...

FrameMaker I: Getting Your Feet Wet Create simple documents using Adobe FrameMaker. Learn how to apply formats to FrameMaker documents, apply templates, create tables, and work with graphics and anchored frames. You can download the trial version of this software from the Adobe FrameMaker product site. This course provides an introduction to Adobe FrameMaker, which is perhaps the most widely used authoring tool for technical  more...

Learn How to Repair Computers: Get Certified in 7 weeks Discontinued. This course has been replaced by Course Number 3509.If you do not see this course listed contact customer service at EST. Have you ever wished you knew enough about computers to repair them? Are you tired of hearing about other people making $50 to $200 an hour as a computer technician, perhaps with their own business? Would you like to have a piece of the pie to? Well now, you  more...

Access 2000 ...learning what a database is and how an effective database should be designed and set up. They will also receive instruction in how to create and use the basic tools of the Access application: tables, forms, filters, sorts, queries, and reports. As students advance in the course, they will work with tables and data, HTML and hyperlinks, use the Query Wizard, and customize reports. They will also  more...

Access 2000 Level 1 ...ll learn what a database is and how an effective database should be designed and set up. The students will also learn how to create their own databases and how to enter and manipulate data. This course introduces students to the basic elements that compose an Access database. Students will learn what a database is and how an effective database should be designed and set up. After they learn  more...

Access 2002 ...ll learn what a database is and how an effective database should be designed and set up. As the course becomes more advanced, students will use Microsoft Access as a development tool. The course strives to broaden and develop the basic database skills that students already possess. This course introduces students to the basic elements that compose an Access database. Students will learn what  more...

Microsoft Access 2002 Level 1 ...ll learn what a database is and how an effective database should be designed and set up. This course will also cover the new features in Access 2002 that set it apart from Access 2000, including speech recognition and the new Task Pane. This course introduces students to the basic elements that compose an Access database. Students will learn what a database is and how an effective database  more...

Office XP (2002) Introduction ...students what a database is and how an effective database should be designed and set up. Students will learn how to design PowerPoint presentations on their computers and use clip art to add interest to their slides. Microsoft Outlook will show students how to send, receive, and manage their e-mail messages. Using Microsoft FrontPage, students will learn the tricks that will help them create,  more...

Choosing a Childcare Provider Course description -- There are numerous options from which to choose a child care provider, and ita ™s important to find the one that meets your needs the best. This course has guidelines and tools for identifying the essential services that you should expect, determining the competence of the child care staff, matching a childa ™s needs with the providera ™s capabilities, and  more...

Delegating Course description -- This course takes you through every step of the delegation process from beginning to end. You will learn how to define the task and determine to whom it should be given. There are tips and techniques for monitoring the projecta ™s progress without micromanaging, and methods for coaching and developing employees along the way. There are also tools and methods to help you  more...

Interviewing Job Candidates Course description -- This is a practical course with tools and methods to help you prepare to get the results you want. You will learn how to define exactly what youa ™re looking for in a job candidate, and be given checklists and discussion guides for asking the right questions to get relevant answers. The course addresses the most common legal pitfalls and how to avoid them, as well as  more...

5 Steps to Effective Persuasive Business Communication ...ent). When compared to the original work the new document should be remarkably different and substantively effective in its intent and purpose. Once the persuasive premises of communication are thoroughly understood you will be able approximate how your own written messages can be more effectively constructed and used in daily social and business interaction. The objective is to apply this new  more...

Starting A Business?: How To Develop An Effective Business Plan ...s success factors and strategic `drivers.`. All companies should have a business plan. A well researched, analyzed and written Business Plan can be used by your company to: 1) secure resources and/or investment funding, 2) provide a `road map` that guides all company activity, 3) integrate the activities of all functional departments within the company, 4) assist in achieving the company`s  more...

Starting and Growing a Business on the Internet Starting and Growing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed. Starting and Growing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed. Such steps include recognizing what type of business is best to  more...

Learn How To Write Effective Persuasive Written Communication ...ent). When compared to the original work the new document should be remarkably different and substantively effective in its intent and purpose. Once the persuasive premises of communication are thoroughly understood you will be able approximate how your own written messages can be more effectively constructed and used in daily social and business interaction. The objective is to apply this new  more...

How to Ask The Right Questions To Maximize Influence And Minimize Objections Develop a deliberate strategy that results in overcoming objections and makes and keeps the sale. More important than what you say is what you ask. People believe their answers to questions more often than they believe you. When you invest your time by maintaining a relaxed, inquisitiveness earlyon, you save time later. People give you the information you need to maximize your influence. By using  more...

How to Successfully Manage a Small Business Pay Per Click Advertising Budget Pay Per Click Marketing Techniques that will save you time and make you money. The advent of pay-for-click search engines now offers you a benefit of instant traffic. To achieve high rankings with the search engines can take 4-6 months with a new site, but with pay-per-click search engines people find you immediately after you setup your account and your bidding request is approved. This tutorial  more...

Certificate in Technical Writing ... Course of study begins shortly thereafter. How much time should I devote to study, assignments and projects? Individual learning behaviors and workloads can vary. We think about 5 hours minimum per week should be devoted to the Certificate course of study. I am interested in taking the Certificate in Technical Writing. Must I sign up for all three courses at the same time? No, you can take  more...

Certificate in Technical Writing for Current Technical Writers ... Course of study begins shortly thereafter. How much time should I devote to study, assignments and projects? Individual learning behaviors and workloads can vary. We think about 5 hours minimum per week should be devoted to the Certificate course of study. I am interested in taking the Certificate in Technical Writing. Must I sign up for all three courses at the same time? No, you can take  more...

Career Assessment Profile ...u consider such key questions as:Which aspect of business should I study next? How can I leverage my strengths and compensate for my weaknesses? How can I achieve an optimal balance between my work life and my personal life? The dimensions measured by the Profile were developed and refined by Dr. John Lounsbury, a recognized expert in psychometrics and personality assessment. Dr. Lounsbury is  more...

Entrepreneur Assessment Profile ...h area of personal development needs most attention? What should I look for in partners or employees to complement my strengths and weaknesses? Am I really suited to being an entrepreneur? The information contained in your profile may clarify how you think about yourself as an entrepreneur, which, in turn, may be useful to you as you consider such key questions as: Which aspect of business  more...

How to Critically Evaluate Your Business Plan ...plan`s overall viability, and recommend whether your firm should invest in the idea. As you take on this responsibility, you will have access to experts who, through video and text, will help you learn the tools and strategies you`ll need to answer the seven critical questions. We begin the Entrepreneurship curriculum by having you analyze a business plan, so you become familiar with the main  more...

Leadership Assessment Profile ...u consider such key questions as:Which aspect of business should I study next? How can I leverage my strengths and compensate for my weaknesses? How can I achieve an optimal balance between my work life and my personal life? The dimensions measured by the Profile were developed and refined by Dr. John Lounsbury, a recognized expert in psychometrics and personality assessment. Dr. Lounsbury is  more...

Significantly Increase the Value of Any Property--Instructor-Led ...property to manage. The improvement plan you come up with should be designed to maximize your return on investment. The course takes place in the fictional city of Empire City. You have access to many of the same resources in Empire City that you would use in your own city: real estate web sites, property listings, government websites, neighborhood descriptions and message boards, newspaper  more...

Shipping with Dry Ice ...he DGR handy if you ship any dangerous goods by air). Who Should Take This Course Anyone who prepares shipments that include dry ice (or, more correctly, "carbon dioxide, solid"). This would include personnel who ship dry ice along with: refrigerated food products diagnostic specimens non-infectious samples some environmental samples (such as traps from a Method 25D sampling train, both from  more...

RCRA and DOT Refresher This is a unique DOT-RCRA hybrid "refresher" course. The course includes an overview of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment,  more...

IATA Dangerous Goods "IATA Dangerous Goods Training" has been designed with specific exercises related to the transportation of dangerous goods by air from a shippers perspective. This course covers the fundamentals of shipping dangerous goods by air according to the IATA regulations. Our 10 step approach encompasses all of the activities which must be addressed when preparing a dangerous goods for shipment by air.  more...

Lab Safety and Chemical Hygiene ... a laboratory are subject to the Laboratory Standard. Who Should Take This Course: laboratory technicians scientists lab managers environmental, health and safety coordinators anyone developing a laboratory Chemical Hygiene Plan anyone working in a "laboratory" If you call your operation a laboratory, then more than likely you fall under the OSHA definition of a laboratory. The term "hazardous  more...

Stack Sampling Methods 1-5 ... suggestions are also incorporated into the material. Who Should Take This Course: This course is intended for government officials and contractors who take part in the regulation of particulate emissions from stationary sources and for those in industry who are responsible for determining and documenting emission rates from their plants. -sampling technicians -consultants & contractors  more...

Control of Hazardous Energy (Lockout/Tagout) ...n, and upkeep of an effective Lockout/Tagout Program. Who Should Take This Course Persons who are exposed to the potential release of stored energy from machines and equipment while performing their routine work functions need to receive training. This includes: -industrial and manufacturing engineers, -supervisors, and workers -construction engineers, supervisors, and workers -safety  more...

RCRA Hazardous Waste Management for Generators The Hazardous Waste Management Online Course provides a detailed discussion of federal solid and hazardous waste management laws and regulations that affect businesses. The course includes a history and overview of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste  more...

Violence in the Workplace ...rom the insider?s guide the moves employees and employers should take. Walk through a real workplace example, and learn what an employer and employees can do to avoid violence in the workplace. Finally, if violence does strike your workplace, learn how to meet it with an effective incidence response. No one gets hurt with a game pad or a joystick, but in the real workplace, our Violence in the  more...

Aerial Lift Safety Training ... or be left in the dust about the special precautions you should use while using articulating boom lifts or scissor lifts. Our Aerial Lift Safety course drops you off well on your way to meeting OSHA safety training requirements and prepares you to safely use or work around aerial lift equipment. We offer Aerial Lift Safety Training as one of our many safety training online courses. This  more...

Defensive Driving ...you might think after taking this course that all drivers should take this safety course. Detailing the causes of the hazards, we edge you into the fundamentals of defensive driving and then steer into road conditions, stopping distance, vehicle spacing, backing, evasive driving techniques, parking, drinking, accidents, road rage, and cell phones. Every new driver in your company will journey  more...

Job Safety Analysis ... when a JSA is needed, what type of jobs require one, who should conduct one, how its conducted, and ways to eliminate and reduce hazards without developing a complex. Don`t trust job safety to your unconscious; transfer your desires for worker safety into reality with our new Job Safety Analysis course. This course can be taken in a self-directed pace. You can achieve a completed program of  more...

Violence in the Workplace ...rom the insider?s guide the moves employees and employers should take. Walk through a real workplace example, and learn what an employer and employees can do to avoid violence in the workplace. Finally, if violence does strike your workplace, learn how to meet it with an effective incidence response. No one gets hurt with a game pad or a joystick, but in the real workplace, our Violence in the  more...

NETS`T - National Education Technology Standards for Teachers ...king certification or endorsements in teacher preparation should meet these educational technology standards. It is the responsibility of faculty at cooperating schools to provide opportunities for teacher candidates to meet these standards. The six standards areas contain performance indicators that provide specific outcomes to be measured when developing a set of assessment tools. The  more...

14 Purchasing Best Practices ...ceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. 14 Purchasing Best Practices Wouldn't it be great if you could implement the purchasing best practices that are used by the world's top corporations? Do you think it is impossible because your existing staff is so busy and you don't have the budget to hire an expensive  more...

911 OPERATOR TDD TRAINING ...should require or offer refresher training to recognize and process TTY calls at least as often as they require or offer training for voice calls, but at a minimum, every six months." This innovative online course consists of an online, interactive lesson. Once the lesson is completed, students participate in simulated conversations with members of the deaf/speech impaired community via a  more...

Accelerate your Business Growth--Instructor-Led ...think about developing a product or service strategy, you should think about it in five distinct stages Here is the situation you`ll be facing: a local gym owner has a great idea for a new product but doesn`t know what to do with it. Your job is to help him develop a "new product strategy " that will get his product to the right customers and generate revenues. The steps to developing this  more...

Accelerate your Business Growth--Self-Directed ...think about developing a product or service strategy, you should think about it in five distinct stages Here is the situation you`ll be facing: a local gym owner has a great idea for a new product but doesn`t know what to do with it. Your job is to help him develop a "new product strategy " that will get his product to the right customers and generate revenues. The steps to developing this  more...

Access 2007 Level 1 ...ll learn what a database is and how an effective database should be designed and set up. They will learn the importance of establishing relationships, as well as how to establish and edit relationships and enforce referential integrity. Access 2007 Level 1 This entry-level course introduces students to the basic elements that comprise a Microsoft Office Access database. Students will learn  more...

Accounting In An Hour ...iption before enrolling. This course is self-directed and should not be considered as a replacement for a 15 week face-to-face instructor-led accounting course. It does however have great value in teaching the basics in a very meaningful way. Accounting In An Hour Whether you are working with a small, medium or large organization, chances are you?ll never achieve your career expectations if  more...

Advanced Customer Relationship Management -Part 2 Advanced CRM is the second and final part of our program. The course will teach you how to independently develop a CRM plan for your organization after conducting a focused analysis of your organization`s business processes and customer profile. This is an Instructor-Led course Advanced Customer Relationship Management (CRM)-Part 2 In todays highly competitive business environment, knowing your  more...

American Citizenship Test Prep ...INS exams. By the time you are done with this course, you should have a very good idea of what to expect on the U.S. citizenship exam, and you should be better prepared and more confident to make application for your American citizenship. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The  more...

Bartending the Easy Way-Online ...ou need to get started.Am I guaranteed job placement? You should be very leery of anyone who promises you job placement. That is not possible. You may be given leads, but you will have to get the job on your own. Additionally, keep in mind that every other student will be given the same leads. Bartending the Easy Way includes thorough coverage of resumes, experience and job interviews, which  more...

Bartending to the Max-Online ...ou need to get started.Am I guaranteed job placement? You should be very leery of anyone who promises you job placement. That is not possible. You may be given leads, but you will have to get the job on your own. Additionally, keep in mind that every other student will be given the same leads. Bartending to the Max includes thorough coverage of resumes, experience and job interviews, which is  more...

Basics Of Smart International Procurement ...ceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Basics Of Smart International Procurement Are you responsible for increasing your organization?s international procurement and don?t know where to begin? International procurement is a challenge. Buying internationally is much more complex than buying domestically.  more...

Bloodborne Pathogens ...ever a question arises, this is considered acceptable.Who Should Take This Course: -Persons who are exposed to blood and other potentially infectious materials (OPIM) while performing their routine work functions need to receive bloodborne pathogens training. This includes: medical professionals: doctors, nurses, physician assistants hospital staff: phlebotemists, laundry, housekeeping,  more...

Bloodborne Pathogens and Infection Control for Tattooing and Body Piercing This course provides training as required by OSHA's Bloodborne Pathogens Standard (29CFR 1910.1030). Material covered in the course includes definitions of bloodborne pathogens, modes of transmission, universal precautions, engineering and work practice controls, exposure control plans, hepatitis B vaccinations, and other information needed to the safety of the tattoo artist or body piercer. A  more...

Complete Paralegal Training Program (Self-Paced) ...l learning and retention. It is a fast-track program and should take about 5 to 6 months to complete. The career outlook is excellent. Many opportunities exist for paralegals to specialize in various types of law, such as real estate, criminal, family, personal injury, business, etc., and job opportunities are steadily increasing. This course consists of 2 sections. Section I contains the  more...

Comprehensive Leadership Training ...e indicated in the weekly guideline to the students. This should not take more than 30 minutes of the student?s time in a week.Quiz: To reinforce the reading the participants will be required to take a brief quiz every week,which will take 15 minutes.Assignment: The weekly assignment will comprise of 200 words on a MS-Word page document. This assignment will be based on one of the  more...

Database Management ...ity with database management. Someone taking this course should have some experience using a computer in a windows environment. No programming experience is required However some experience using Microsoft Access is recomended. There are two database case examples that are used throughout the course to illustrate database design concepts. You will need to purchase a book. Information about  more...

Expert Purchasing Management ...ceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Expert Purchasing Management Are you a purchasing manager who worries about balancing the many demands of your leadership role? You're not alone. Today's companies are expecting more than ever from their purchasing managers. And today's environment is confronting  more...

Hazardous Waste Manifest Update This short course provides updated information on the recent changes to the Hazardous Waste Manifest. The course has been designed to cover the changes to the manifest requirements as well as how comply with the off-site shipment of hazardous waste. On March 4, 2005, the U.S. Environmental Protection Agency (EPA) published a Final Hazardous Waste Manifest System Rule, which becomes effective on  more...

Learn How to Write Persuasive Web-Based Text The main objective of this course is to equip you with a proven method and persuasive writing technique. This course is specific to web-writing and is unique. It is designed specifically for content developers and practitioners who want to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are  more...

Legal Transcription Training ...ts per line or $1.50 to $3 per page. Once proficient, you should be typing about 300 lines per hour x 8 cents. This averages about $24 per hour. If you work in an office, salary ranges are from $27,000 to $40,000 annually. This Online Legal Transcription Training Program provides the most current and effective way to become a legal secretary-transcriptionist. You will learn about the  more...

Mastering Purchasing Fundamentals ...ceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Mastering Purchasing Fundamentals If you are new to purchasing, are you ready for the many challenges you'll face in the months ahead? The highly personal and interactive online class "Mastering Purchasing Fundamentals" walks you through the purchasing process  more...

Microsoft Excel For Purchasing Professionals ...ceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Microsoft Excel For Purchasing Professionals Are you failing to take advantage of Microsoft Excel's powerful techniques for purchasing? Look, even if you are an experienced Excel user, you may not be utilizing the tools that can help you make sound purchasing decisions  more...

Microsoft Project For Purchasing Professionals ...ceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Microsoft Project For Purchasing Professionals Have you struggled with completing your purchasing projects on time? You probably would not have if you used Microsoft Project. By taking the highly personal and interactive online class "Microsoft Project For Purchasing  more...

MSHA Part 46 Refresher ...SHA compliance: to keep you safe in mine work areas. You should be aware of what regulations cover your activity at the mine. There may be additional training requirements or stipulations not covered here. You must have a copy of your company?s training plan or know the time constraints for each topic of study and be sure your study meets the minimum hours outlined in your particular plan.  more...

MSHA Part 48 Surface Mining Refresher ...ing may be used to comply with Part 46 requirements. You should be aware of what regulations cover your activity at the mine. There may be additional training requirements or stipulations not covered here. You must have a copy of your company?s training plan or know the time constraints for each topic of study and be sure your study meets the minimum hours outlined in your particular plan.  more...

Phlebotomy Technician Career Training ...ology, and specimen collection. Upon completion, students should be able to demonstrate competence in the theoretical comprehension of phlebotomy techniques. This course will cover the classroom portion only. Labs and externships are not part of the online program. For more details contact the Continuing Education program. Phlebotomy Technician Career Training This comprehensive course  more...

Powerful Negotiation For Successful Buying ...ceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Powerful Negotiation For Successful Buying Have your suppliers figured out how to neutralize your negotiation strategies? Most savvy sellers go through negotiation training at least yearly. Unless you?ve been just as diligent at improving your negotiation skills, your  more...

QPR Suicide Triage Training ...essment are also reviewed. Frequently Asked Questions WHO SHOULD TAKE THIS COURSE? All "first responders" including: crisis line workers, law enforcement, fire fighters, EMTs, clergy, case managers, correctional personnel, school counselors, residential staff, and others who come in contact with people at risk for suicide. WHAT WILL BE TAUGHT? In addition to studying the risk factors for  more...

Record Management & Retention Policy Use A company's corporate records are one of its most important and valuable assets. Almost every employee is responsible for creating or maintaining corporate records of some kind, whether in the form of paper, computer data, microfilm, electronic mail or voice-mail. Letters, memoranda and contracts are obviously corporate records, as are things such as a desk calendar, an appointment book or an  more...

Safe Computing For Educators ...pers that can?t wait to make a home or your computer, You should know the dangers and risks that Internet use poses and be aware of preventative tools and best practices to help you avoid these situations on a daily basis. It is important to defend your computer against malicious threats in the most effective manner possible. This class arms you with the knowledge necessary to protect your  more...

Savings Strategy Development ...ceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Savings Strategy Development Your CEO wants to know: "Are you executing a cost savings strategy or are you just 'winging it'?" Could you respond by producing a top-notch written strategy? If not, the highly personal and interactive online class "Savings Strategy  more...

Spanish Language: Fall Protection (Protecci n contra las ca das) ...tion. The course explains situations when Fall Protection should be used, correct Fall Protection equipment for a situation, and proper use and inspection of the equipment. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Fall Protection  more...

Supply Management Contract Writing ...ceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Supply Management Contract Writing You?ve noticed the changes in purchasing over the past few years, haven?t you? The changes that have purchasers doing less order processing and more contracting and relationship building with suppliers? This new role requires that you  more...

Technical Communication Industry Certificate - Mastery Level ...sites are required however those with industry experience should excel in this rigorous course of Certificate-Based study. Letter grades will be provided upon request at the end of the course or utilize the pass/fail option. Deferred Credit Card Payment Plan; Corporate PO Accepted; Financing Available Welcome to the Technical Communication Industry Certificate - Mastery Level This is our most  more...

Architecting Web Content (Master Class) ...ents of effective Websites. After you know which elements should be included on a Website, you will learn how to manage the content of the site and how to make it highly usable and accessible. After this, you will learn how to improve your Website, you will examine some publishing guidelines, and you will look at some effective marketing strategies. Each week, you will work through online  more...

Microsoft Office Access 2003 Level 1 ...ts learn what a database is and how an effective database should be designed and set up. They learn how to manipulate the Access interface and create their own databases, students will receive instruction in how to create and use the basic tools of the Access application. This course is designed to introduce students to the basic elements that comprise a Microsoft Office Access database.  more...

Learn Grammar the Easy Way (Part 2) ...e common, too. People have trouble deciding when the verb should be plural or singular (were or was). As a result , their writing looks less than polished and their work appears less credible to the reader. In this course we?ll take a look at common word selection and grammar problems. As students go through exercises and readings, the instructor is always available for tutoring through e-mail.  more...

Dealing with Customer Complaints ...on. During this program, you'll learn why an organization should seek customer complaints, and learn appropriate customer service responses. You'll also learn a technique to help work through challenging customer service situations.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning  more...

Writing Web Content (Master Class) Write web content that persuades, informs, entertains, inspires, and sells. Is your style electronic? Learn how to make your Web text easy to navigate, easy to understand, and easy to use. This workshop shows how moving text from paper to the screen, or from a conventional Help system to Web customer assistance, demands a new approach. Learn to write the Web way, responding to your visitors with  more...

Time Management ... Before diving into the specifics of time management, you should know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft  more...

Work-Life Balance ...efore diving into the specifics of work-life balance, you should know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft  more...

Customer Relations ...fore diving into the specifics of customer relations, you should know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft  more...

Working with Difficult People ... into the specifics of working with difficult people, you should know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft  more...